Évaluations des clients U-Haul Moving & Storage of Port Townsend

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Port Townsend

Cote générale :

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Burl N.
Évaluation :

Friendly and helpful staff at the port townsend location

Randal R.
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The truck had 141,000 miles and sounded like a flock of birds under the hood as the belts chirping was loud, If those belts fail, and they are worn out who takes credit?. The windshield was dirty, on the inside and outside and into the sun not good, In a rental vehicle it is more important the windshield is clean, than the floor. The agent gets high marks for listening and his handling of my concerns.

Richard M.
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Le client n'a pas laissé de commentaire.

Joanne H.
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It all went so well. The service reps were professional, helpful and very nice. Moving can be stressful but this one wasn't at all. Great job!

DAVID L.
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All good :)

Cynthia R.
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Took too long for them to reply to my request for help and send service.

Teresa H.
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Absolutely the best service!! Very kind and easily answered all of my questions. My family has rented from this location on quite a few occasions and have always been great !! Thank You

John G.
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The service person was great, exceptionally helpful.

Sayre H.
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Le client n'a pas laissé de commentaire.

doug W.
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Inform customers as to closing time of pickup location

Keith C.
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Le client n'a pas laissé de commentaire.

Colleen R.
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I drove up, a man came up to me, didn't really say much, got my key and that was that, not even a thank you.

Zachary P.
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Le client n'a pas laissé de commentaire.

Pamela L.
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Don't know what you can do for future customers. All I know is that our service was terrible. This site dropped our reservation for October 24, 2020 and made us drive to Port Orchard WA to get a truck approximately 1 1/2 hours one way. This took about 4 hours away from our packing and cleaning time and we were not able to finish loading the truck on Oct. 25 and make a ferry reservation. So we had to go back to Port Townsend, rent another truck and do the whole thing again!!!

Edward Z.
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I would like to thank Ted, at the location for allowing me to park the truck on site until my storage space was available. I towed a private vehicle, and by not driving around the area with the large truck with car in tow, it made things easier, faster and safer. Again, the whole crew was outstanding.

Richard L.
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Great folks, good machine.Fine move.

mark B.
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Le client n'a pas laissé de commentaire.

Pamela S.
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Le client n'a pas laissé de commentaire.

Steven B.
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Way too expensive, going back to Budget next time.

John P.
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Le client n'a pas laissé de commentaire.

Stephen B.
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Le client n'a pas laissé de commentaire.

Mark S.
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Le client n'a pas laissé de commentaire.

DON B.
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I was forced to drop off at this location by the regional uhaul si I had to hire a car and Driver to pick me up for the additional 123 miles one way to drop off here extra 50.00 in fuel cost and and I passed 5 other closer locations and I paid for the trip to the closest location and was lied to by the customer service agent in kent. I have filed a formal complaint.

TIMOTHY WILLIAM M.
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Le client n'a pas laissé de commentaire.

Karel R.
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Easy to check out - easy to check in - Thanks to this location.

DAVID L.
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All good, from local staff, to field manager, who promptly reimbursed me for wiper replacement.

John A.
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Le client n'a pas laissé de commentaire.

Burl N.
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Le client n'a pas laissé de commentaire.

Marc R.
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you guys are awesome!!!!

Larry A.
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Was told when rented could pickup toll dolly in Poulsbo -10 miles. When received call was told only one available was in Port Townsend- 90 miles round trip! No choice but to make the drive! Tires were each 20 lbs low on air,

Valerie S.
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Le client n'a pas laissé de commentaire.

Thomas S.
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Been here before and will be back again.

Robert H.
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Le client n'a pas laissé de commentaire.

jack V.
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Made reservation on line for trailer costing 18.99/day. This dealer does not stock that trailer. Gave me next close. Cost $30. Auto rentals give you next close for same price as reserved.

John N.
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Everything went well. No improvement necessary.

Jerome Z.
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Le client n'a pas laissé de commentaire.

David N.
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Make sure the stair roller on the dolly turns properly.

Ana N.
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Very helpful

Scott W.
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Cargo van was uncleaned: potato chips, candy wrappers and cigarette ashes in the driver's area as well as the cargo area. Needless to say the van had not been sanitized. I pointed thus out and then had to wait the better part of an hour to get another van. Even if this was not the time of Covid-19, the cleanliness of the van would be unacceptable.

Ian B.
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Le client n'a pas laissé de commentaire.

isaiah T.
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Le client n'a pas laissé de commentaire.

Michael D.
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Le client n'a pas laissé de commentaire.

Edward K.
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Give Jennifer a raise she did a wonderful job. You have a good employee on your hands

Colleen S.
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Computer problems slowed the pick up process a lot.

Marcia A.
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Le client n'a pas laissé de commentaire.

Courtney K.
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Le client n'a pas laissé de commentaire.

BRENT ANTHONY V.
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This location paid excellent attention to keeping customers and staff safe from infection. Thank you.

William K.
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Everything was great

Robert R.
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Le client n'a pas laissé de commentaire.

Dorothy T.
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A walk through of where controls are would be helpful: lights, wipers, emergency brake, . . . .

Paula M.
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Tracking information needs to be provided once the UBox is shipped. Not knowing where your belongings are is not helpful. Especially when the box is arriving late.

Marc R.
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You guys are the best!! We here at the TRi-Area Community Foodbank are so appreciative of the service you give to us!! Thank you!!!!!

Isabelle R.
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Very friendly and accommodating!

dan M.
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My complaint at drop-off was due to corporate policy. When I reserved the truck I added a couple of cushions days to account for unknowns in our plan. These were not all used, and I was informed I could not get my money back from turning the truck in early.

Harold P.
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Nothing

Pamela H.
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Total cost at time of reservation would have been appreciated

STEVE C.
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Le client n'a pas laissé de commentaire.

Chi-Chung H.
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Le client n'a pas laissé de commentaire.

Robert G.
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Crew was pretty together. They met my expectations and that's all I require. I use these guys about once a month and they normally take good care of me

SCOTT C.
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Le client n'a pas laissé de commentaire.

Cynthia R.
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Wish someone would have walked me through checking the oil level. Didn't realize I needed to do this until I read the notice in the vehicle and I haven't had much experience with that task. Also, the truck was a bit dirty -- bugs on window, grill, mirrors, and front of cargo area. I wish someone would have told me whether I needed to clean it before returning it because I did wash the cab -- made it cleaner than when I picked it up.

ALAN S.
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Le client n'a pas laissé de commentaire.

Paul M.
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Employees were friendly and helpful.

David B.
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I was originally supposed to p/u the truck much closer to my house but 2 days prior was notified I needed to drive almost an hour to get it. I understand that's the policy, that out of state trucks aren't technically reserved until 2 days prior, and appreciate that I was compensated extra miles, but that makes it nearly impossible to plan a move when you don't know if you actually have a truck or not.

michael F.
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First class - used move help at the beginning and end to deliver Uboxes and load unload them . Everyone was excellent. Very happy with the whole experience.

JOSEPH M.
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Le client n'a pas laissé de commentaire.

STEVE JAMES D.
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Great van. New, good handling, and smooth ride. Reservation and return at Port Townsend store was quick and efficient.

Doug A.
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Le client n'a pas laissé de commentaire.

STEVE C.
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Le client n'a pas laissé de commentaire.

william T.
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Le client n'a pas laissé de commentaire.

KASSANDRA L.
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Le client n'a pas laissé de commentaire.

Henri K.
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Le client n'a pas laissé de commentaire.

darnell S.
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Outstanding and efficient customer service. They even teach how to properly hook trailer. Learn something everyday. Thank you and keep up the good work. Most of all. They are very nice people. 😁

LESA B.
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Friendly. Timely. Efficient.

James F.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

Jakob B.
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Le client n'a pas laissé de commentaire.

Tim M.
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Outstanding service professional

WAKINDA R.
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Le client n'a pas laissé de commentaire.

Stephanie D.
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Le client n'a pas laissé de commentaire.

Gary C.
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Le client n'a pas laissé de commentaire.

ron M.
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The person spoke to on the phone was very helpful and informative. The gentleman that assisted me was positive and friendly as well as helpful with my pickup and drop off of the equipment.

Mark R.
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Moving is stressful, every interaction I had with Port Townsend U-haul employees was pleasant.

Russell J.
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Le client n'a pas laissé de commentaire.

Kathleen D.
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Le client n'a pas laissé de commentaire.

Elizabeth M.
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Le client n'a pas laissé de commentaire.

Celeste B.
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Le client n'a pas laissé de commentaire.

Rebecca I.
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Your prices are insane. It says “rent a pickup for $19.95” I borrowed it for 2 hours to move some furniture-total distance traveled was 43 miles. I was charged $72. Ridiculous and I will never do that again.

Christopher W.
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Le client n'a pas laissé de commentaire.

Charles M.
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Always a pleasant experience, comfortable & professional at the same time Well done

Britt L.
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Uhaul screwed me over so bad by not having a hitch available when they said they would, and making me pick up the uhaul at a location 50 miles from my requested pick up location.

WAKINDA R.
Évaluation :

I was not satisfied with my experience. Truck that I had rented was involved in a small accident on the Ferry. The glass in the left mirror was cracked. It took the employee over an hour to fill out the report about the incident and the other paperwork on a cell phone. The employee was trying his best to complete the paperwork but it was a time consuming and cumbersome process, especially on a cell phone. Also, the location that I had reserved the truck at for pickup, several days before, was not available. A representative from U-Haul called to tell me that the evening before the pickup date. He was very pleasant but there were no other trucks available in the area where I was moving out of that he could reserve for me. I had to drive almost 20 miles out of my way to pick up a truck. The representative stated that he would adjust the mileage limit for me but that was not done. The employee at the drop off location was eventually able to do that but it took a while and some discussion between the two employees, me and my friend. There was almost a $40 difference on my bill due to the issue that the original reserved truck was not available when it was promised. Everything was resolved to my satisfaction eventually but it took way too long to accomplish that, while the friends that had helped with the move waited in the hot sun. I suggest an air conditioned comfortable space for people to wait in, I am almost 70 year old and had to stand over an hour while this was all going on. I have congestive heart failure, among other conditions, that make it painful for me to stand longer that 20 minutes. The entire process was very inconvenient, literally painful and very time consuming.

david G.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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Things went smoothly, like clockwork.

Jeffrey T.
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Le client n'a pas laissé de commentaire.

hendrik T.
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Le client n'a pas laissé de commentaire.

Keith A.
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Le client n'a pas laissé de commentaire.

Stanley L.
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Le client n'a pas laissé de commentaire.

Mark P.
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Quick, easy, friendly people, had the right equipment. Thank you.

Tiffany C.
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Absolutely love the people making things happen fast and friendly! Thank you guys

Belinda S. | Expérience générale |
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Very helpful & friendly as usual

Ann L. | Expérience générale |
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Their helpfulness was phenomenal. The problem was the subcontractors from Moving Help.Com—two did not show up. PT UHaul recommended a local mover. I suggest avoid Moving Help.Com!!!!!!!!!!!!

Steve K. | Expérience générale |
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Ted was very accommodating with all my changes. It was much appreciated!

Michael F. | Expérience générale |
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I know this is a corporate location, but what a good example for the rest of your company.

Charles B. | Expérience générale |
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I arrived and everything was ready to go. This is the best U-Haul experience I have had.

RONALD C. | Expérience générale |
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The staff was very friendly.

KIM W. | Expérience générale |
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Friendly and helpful. Facility is large and convenient to park in.

Curtis H. | Expérience générale |
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Staff were great to work with and the Moving Help Mike Rossier was a life saver and went out of his way to accommodate us!

Jason K. | Expérience générale |
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Staff were accommodating and professional.

Mary D. | Expérience générale |
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Friendly professional service. Would highly recommend them to anyone looking for a convenient and economical way to move/store things.

lucille w. | Expérience générale |
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Miscommunication with a continual rental for a larger truck was bad. We ended renting from Budget. So sorry.

Terri A. | Expérience générale |
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The facility is great, and the people are fabulous! Everyone is so helpful and pleasant.

Amy K. | Expérience générale |
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Friendly and helpful staff.

Karen B. | Expérience générale |
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The staff was extremely helpful, friendly and proficient. I would highly recommend this facility to anyone for their moving or storage needs.

Non reviews have been submitted for this location.

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