Customer Reviews for U-Haul Moving & Storage of Portage Park

5501 évaluations

4301 N Cicero Ave   Chicago, IL 60641
(Montrose and Cicero)

(773) 286-4507

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(773) 286-4507

4301 N Cicero Ave
Chicago, IL 60641
(Montrose and Cicero)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service.and excellent staff.

Juan C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD S. 
Évaluation :
3

The location was understaffed. These two guys were hustling and doing the best they could, and I commend them for getting us customers taken care of quickly. They did not slow down. Lots of equipment coming back Sunday evening around 5pm, and even more at 6:30-7:00. The two guys on staff did an excellent job getting to everyone...but they sure could have used another 2 people.

Jefree T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
4

The manager I spoke with, female, didn't catch her name was so accommodating to my situation. The service rep that handled my drop off was also great, very personable. My only issue was equipment rentals I needed on the truck, picked up before store was open, weren't there. The drop off rep refunded me, but would have been great to have those items for the move.

Sarah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOELLE A. 
Évaluation :
5

Nothing. Awesome customer service. You guys were great!

JOHN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marius B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LLUVIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELISSA H. 
Évaluation :
5

Keep up the great work and work on your after hours answering service , one gets the impression that the service is over loaded and or it's just on a repeating cycle , either way it's not good .

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHENIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
5

everything was perfect thank you again

YESSENIA V. 
Évaluation :
5

Really pleased with your service

FULGENCIO O. 
Évaluation :
5

Their is nothing to do the customer service at this location is the best

KARINA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTURO P. 
Évaluation :
5

Oscar and all the staff are courteous, professional and really know their ‘stuff' - keep it going!

EDMOND D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Z. 
Évaluation :
5

The drop off is a rip off, I turned in the van after 3 hours of use, under 10 miles, but I dropped it off after hours, only to be charged an extra 20 dollars because of the link or website giving couldn't find my location on the app or link, very disappointed

JOSE R. 
Évaluation :
4

The system was down, it was a long wait, but the single clerk was doing his best. The mileage and gas did not align with the contract. My drop off site helped me to fix this problem

JEANNE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARTIMEO C. 
Évaluation :
4

Waited in the truck upon return as instructed for about 5 minutes. Finally, an employee working in the bay told me to go inside. Waited another 5 minutes inside before I was told to go back outside again, that someone would help me in the bay. Waited another 5 minutes in the bay before someone finally came along to inspect thr can and finalize the rental. Return system seems to need a little work in its efficiency.

MICHAEL M. 
Évaluation :
5

Very helpful and friendly. Best of all was that they were quick at getting my equipment that I needed. Return was very easy and quick as well.

Julio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESSY R. 
Évaluation :
5

Very good service on this location.

INGRID M. 
Évaluation :
3

On both pick up and drop off and on previous occasions, the individuals who installed and removed the trailer acted as if they were doing me a favor and the process was an inconvenience.

Thomas C. 
Évaluation :
5

Very good place👍

KAROL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann P. 
Évaluation :
5

Really nothing service was great and fast

GUILLERMO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR S. 
Évaluation :
4

After returning truck and tow dolly 2 days early received several calls from regional office questioning whether I had returned truck telling me truck showed unavailable for rent and I needed to contact location and find out why. Not my problem, yours

JAMES K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SILVIA S.  |  Expérience générale 
Évaluation :
5

Everything was great.

TIMOTHY M. 
Évaluation :
5

This my Go TO U-Haul . I appreciae the accurate and friendly service every time.

YVETTE S. 
Évaluation :
1

We hired movers through YOUR website to help us unload. I talked to these movers 4 times to confirm they would be there at 2:00 p.m. And they did NOT show up! Called your toll free number 4 times for help. And every time it took me 30-40 minutes to reach customer service! And I did NOT get any help! Your customer service is HORRIBLE! I called the manager of where I rented the truck and when I returned it after hours, I was still charged an additional 20 $for an after hours drop off. Which I had to call AGAIN to get it removed. I will NEVER use U Haul again.

KENNETH B. 
Évaluation :
1

The customer service representative was extremely unpleasant and did not do a good job explaining things. Your company should do much better by training employees and teach them about customer service.

VINCENTE C. 
Évaluation :
5

always like the c customer service at this location

AUGUSTINA A. 
Évaluation :
2

I waited longer to get my van than it took to move. The first location failed miserably and when sent to second it still took a long time. I purchased a wardrobe box and the clerk gave me the wrong size bar so that was a waste. The good part was the return check in; swift and painless.

CHRISSA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay R. 
Évaluation :
5

A free dolly

JOSUE R. 
Évaluation :
1

Efficiency and communication need to be improved. I can believe that I made a reservation at 5pm saying pick up time is 6pm then at the end of the day I ended up having a van a 8pm. Worst still, I ended up not picking up the stuff I intended to cos the client sold it to someone else and left cos I fail the appointment time which was 7pm and I ended up getting there at 9pm all cos by U-Haul and U-Haul took my money for something I never got. You guys made profit out of my money and I still fuel the van top tank they way I took it despite of all what happened and you guys came back to my account and collect the balance 14 $. Very poor.

JULIUS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kristofferson D. 
Évaluation :
5

I loved the entire experience with your weekend team in Portage Park. This was my very first experience with U-Haul and I would definitely use again, as I have a little more moving to do. Your staff was knowledgeable and helpful and displayed great customer service. I interacted with 2 different front desk people and the gentleman to whom I returned the truck for inspection. Pleasant. All of them! I had one scare when returning the vehicle, the gentleman stated a price that was much higher than I anticipated. It was no trouble, I just went back up front and settled my extra mileage fees. I realized he was not aware of the bundle I purchased. It was no trouble at all. Great team. They really should be commended. Capable and quality customer service, in general these days, is truly hard to come across. Thanks, U-Haul!

MORAYO O. 
Évaluation :
2

We walked in to make a reservation. An employee told us there were no trucks available today. None. So, we left. Made a reservation online for a 10 foot truck in two hours. Come back. Told there are no 10 foot trucks, only cargo Vans and 17 footers. What's the point of a reservation? Employee tells us no information about how to return the truck. The u-haul app is a nightmare, so is your website. Never again.

Michael P. 
Évaluation :
4

Drive through check in was great. Personnel was not at the check in area when I, and several others, arrived. Check in took a little longer than it needed to, but the staff was friendly and helpful.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMIEKA M. 
Évaluation :
4

Vacuuming better next time.

MAICA R. 
Évaluation :
1

Customer service in store was amazing but I got charged two times my price and on a whole different date I need answers

CARMENHELENA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy S. 
Évaluation :
5

Nothing to improve. Fast polite service. Clean, well-functioning, low-mileage van. Perfect.

Marc S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN F. 
Évaluation :
5

100 % satisfaction

HECTOR T. 
Évaluation :
5

good people working there

ALFRED G. 
Évaluation :
5

U-Haul was a very good experience.

danny L. 
Évaluation :
5

Lue was excellent..

DOUGLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T. 
Évaluation :
5

Very friendly staff and professional

FELIX L. 
Évaluation :
3

We can actually start by letting the employees know that for them to demand a customer to have a mask on, they must wear their mask the proper way.... tall guy with the beard lack customer service skills too.montrose and cicero.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERSON K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josue r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON R. 
Évaluation :
5

Both gentlemen who assisted me were very helpful and courteous

STEFANY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMASZ P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXIS O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
4

Inspection of Vehicle Light(s), turn signal left side rear was malfunctioning. Hazards rear left did not operate. This was safety hazard as well as violation of State Of Illinois Vehicle Code. Otherwise Vehicle Operation was Good.

MICHAEL C. 
Évaluation :
1

The customer service by Rick, the manager below him and a customer service manager was absolutely disgraceful.

EMMA O. 
Évaluation :
5

Thank you for all what you do, especially having the vehicle ready to roll. Everyone was extremely professional and hardworking!!! God bless all of you.

Georgine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
2

The contact free pickup and drop off did not work. Even though I used your WiFi the system could not verify my location and would not allow me to proceed with either the contact free pickup or after hours drop off. This was a waste of time and unsafe.

MATTHEW H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIMMY T. 
Évaluation :
5

Excellent Service

ANTHONY G. 
Évaluation :
1

We waited 2 hours after our reservation. Nobody apologized for the wait and was rude

AUSTIN R. 
Évaluation :
5

01/31 Was Major Snow Storm in Chicago Our Vehicle (Reserved) Was Staged on Street Ready To Go. U-Haul Employee (Brian Witlow) was Courteous and Quick, We Were On The Road To Our Move Location in about 15 minutes after check-in paperwork. Thank You.

MICHAEL C. 
Évaluation :
1

When I downloaded the app to register or order the truck of my choice at this location, have it ready for me . There was a snowstorm prior to ordering but I ordered on app a day before. I had to go with something I was not happy with. Tall older white guy with glasses hesitated to digging out truck. Instead offered the small truck instead of cargo van. I will not go there AGAIN! Not happy!

MONICA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yovar P. 
Évaluation :
5

Very professional and curtious. Have used this location on several occasions. I'll be back when I move in the future.

DONALD K. 
Évaluation :
3

Uhaul should consider making the vans all wheel drive. With the snowstorm I spent countless hours digging myself out of being stuck in the snow instead of moving. I easily spent 4 hours altogether digging myself out.

ANDREA S. 
Évaluation :
5

Good, fast service. My second time using this particular location.

Audrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob E. 
Évaluation :
5

Exceptional service from Robert Thomas!

BRENDA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABRAHAM P. 
Évaluation :
5

Everything was great! The guys there were great and made the whole experience as easy as it could be. Thanks!!

Greg B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM R. 
Évaluation :
5

You guys are awesome

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS O. 
Évaluation :
2

If you request people complete paperwork online before you pick up your truck, make sure that information is accessible to the employees.

Todd W. 
Évaluation :
5

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

miguel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McKenna S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josefina N.  |  Expérience générale 
Évaluation :
1

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you're forced to buy are terrible.

Leticia H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nora V.  |  Online Move In 
Évaluation :
1

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

nick k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigette H.  |  Expérience générale 
Évaluation :
5

Thank you for having places like this.it was a great help for me thank you.

Emily G.  |  Expérience générale 
Évaluation :
2

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Victor B.  |  Premières impressions 
Évaluation :
1

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

DAVID P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon T.  |  Expérience générale 
Évaluation :
5

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Steve L.  |  Premières impressions 
Évaluation :
3

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn't take anything in it even if I wanted to. Had to come back the next morning to unload.

David Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana T.  |  Expérience générale 
Évaluation :
1

Poor experience never renting there again

luis g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marco c.  |  Expérience générale 
Évaluation :
5

Great staff

Catherine M.  |  Expérience générale 
Évaluation :
5

Truck and storage was helpful and easy going!

Jessica V.  |  Premières impressions 
Évaluation :
1

Worst experience I've ever had with a business in my life.

Maria S.  |  Premières impressions 
Évaluation :
5

The service was very excellent and prompt they were very helpful I really like the staff

anna r.  |  Premières impressions 
Évaluation :
1

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Manny M.  |  Expérience générale 
Évaluation :
5

The night time manager was pleasant , he made sure I was taken care off .

gabriel g.  |  Premières impressions 
Évaluation :
5

Wish this center could be open till 9pm

darcy w.  |  Expérience générale 
Évaluation :
1

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Blanca D.  |  Premières impressions 
Évaluation :
5

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

GLen H.  |  Premières impressions 
Évaluation :
5

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don't mind giving you a helping hand when you need it. I sure Recommend

Jojo D.  |  Premières impressions 
Évaluation :
5

Bryan was good help

jonnathon g.  |  Premières impressions 
Évaluation :
4

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

JESSICA V.  |  Expérience générale 
Évaluation :
5

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

LINDA S.  |  Expérience générale 
Évaluation :
5

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

yve m.  |  Expérience générale 
Évaluation :
2

Very nice employees, but is too slow.

cesar g.  |  Expérience générale 
Évaluation :
1

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.

Kevin F.  |  Réservation 
Évaluation :
3

While this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.

MIRIAM H.  |  Expérience générale 
Non reviews have been submitted for this location.

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