U-Haul Moving & Storage of Portage Park

5400 évaluations

4301 N Cicero Ave   Chicago, IL 60641
(Montrose and Cicero)

(773) 286-4507

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Pour nous contacter

(773) 286-4507

4301 N Cicero Ave
Chicago, IL 60641

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM R. 
Évaluation :
5

You guys are awesome

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENIS O. 
Évaluation :
2

If you request people complete paperwork online before you pick up your truck, make sure that information is accessible to the employees.

Todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY L. 
Évaluation :
5

Great staff. Evertime I walk in here its busy but im always taking care of. Great spot to do business.

miguel s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIET A. 
Évaluation :
4

Be more clear about return time upon entering rental agreement.

Derrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
1

I picked up my truck yesterday that was used Not clean at all but I was doing an emergency move due to this pandemic and hardship time. So I was in a hurry to even complain. I get to unit load the truck get ready to leave and truck would not start I called store where I was told I couldn't get any help from I was told I needed to call roadside assistance and if the truck don't start I would have to get another one. This was very stressful I was literally stranded in this truck looking online to contact roadside assistance The thought of even having to sit there or re load another truck was horrible. I have never experienced this service with u haul. I had to think fast because it was getting late and if I didn't make it before 7 pm I would have a 20 $late charge that of course I can't afford right now So I called someone to give me a jump and that's how I was able to complete my move by 4 and dropped off by 5 . The truck needs a new battery I believe those trucks should be checked before handing them over to anyone. That was not safe at all.

Vivian F. 
Évaluation :
5

Good Team and nice clean location.

Othman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANNA G. 
Évaluation :
5

smooth and professional

RANDALL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla C. 
Évaluation :
5

The Sales Associate Veronica was a breath of fresh air. I'm so used to walking into a Uhaul location & having some male employee treat me like I'm an idiot because I'm a gay male. Not today, Veronica had a smile on her face (yes it was so welcoming I could tell from under her mask) from the moment I walked in & accommodated me perfectly. Her customer service was A+ & I hope whoever reads this makes sure to give her the recognition she deserves!! Thank you for making her a part of your team.- John Brandonisio

John B. 
Évaluation :
5

They where awesome

Annabel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS U. 
Évaluation :
5

Customer service was great and efficient!

Jason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler P. 
Évaluation :
5

Every person I dealt with was great & patient w/the 100 questions I had.

Katherine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SANDRA L. 
Évaluation :
3

Customer service at pick up not as expected,it seems like not caring about customers a lot , drop off was perfect.

Youcef A. 
Évaluation :
5

Pick up and drop age ts were helpful and extremely friendly!

David C. 
Évaluation :
5

Nothing, everything ran smooth. Thank you.

Othman S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

Employee's, outstanding than with 10 mins ...

JOSEDECH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENIUSZ W. 
Évaluation :
5

original paperwork was correct with 13/16 gas but return pointed to 7/8 .... also i saw ding and wasn't told adequate explanation KEPT SAYING the X .says it's OK but my paperwork didn't have an X in anything saying "received with ding" would be best for actual picture showing ding AS WELL AS YOUR EXPENSIVE STICKERS ON THE VEHICLE

BEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENEVIEVE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

XIOMARA O. 
Évaluation :
4

I had a difficult time at pick up trying to use the app/online check in. It wouldn't accept my alternate phone number and I didn't have the other info with me (passport, etc). I was able to go inside and check in and Lou Gonzalez and Hector, who helped me and prepped the truck, were awesome. They were friendly, professional, and made sure I felt set with everything before leaving.

Todd T. 
Évaluation :
3

The contactless pickup did not go well. GPS location didn't work, finding the barcode was difficult. The instructions for picking up the key were vague, I went inside to talk with the staff anyway. Then I found another truck parked so I couldn't get mine out, and had to go back in again. Then I found the dolly I rented wasn't in the truck, so i had to go back in a 3rd time. Instructions on re-fueling the vehicle were not clear. The gas gage was at F when I took the truck, I only went a few miles, but I refueled anyway because the gage moved down a bit. I put in 6 gallons, but only drove 4 miles. The staff said I shouldn't have filled it.

James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERTO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

McKenna S.  |  Premières impressions 
Évaluation :
2

The person that was in the garage was rude and dismissive. He wouldn't check the pressure on all the tires (even though the tire pressure indicator was on) he filed the passenger front tire to 80psi when it should be 52psi. He then when said that the indicator would clear only only when being driven. I had to take the vehicle to my own garage to correct the air pressure on the passenger front (bringing it down to 52psi) and the passenger rear (increasing to 71psi from 32psi). The drivers side was only if by a few psi (probable caused by the slightly cooler weather). The indicator cleared immediately as soon as the tire pressure was corrected (no driving necessary). All windows in the vehicle were dirty which was clearly visible once it was dark and headlights hit it. Additionally the side cargo door wouldn't seal with constant rattling and air noise although completely closed. I requested a credit on this rental but so far attempt had been made to rectify the situation from U-Haul's side.

Lee H. 
Évaluation :
2

I'm not happy with the 20 extra charges

TODD N. 
Évaluation :
5

It was easy and quick. Just the way I need things to be with my busy schedule.

ROBERTO F. 
Évaluation :
1

I walked into the store with a mask on. I smiled at two customers that were standing in the store. I never even spoke any words at all and the man working at the counter yelled out at me and said that if I continue to yell out loud that he would not wait on me. I told him that I hadn't said anything at all. He continued to yell at me and repeated himself and said that he would not wait on me and that I would have to leave the store. When it was my turn to pay for my truck rental I told him again that I hadn't spoke anything at all and why was he saying this to me. I feel that because I was WHITE woman and he was a BLACK man working the counter that he had the power to treat me like as badly as he wanted. A person with this kind of racist attitude and behavior should not be allowed to service the public. I would like a response from your corporate office concerning this terrible treatment that I received from one of your employees. I have been renting trucks from your store for over twelve years. I am appalled and disappointed to have been treated like that.

SUSAN U. 
Évaluation :
4

Give flat rate with unlimited miles options. Capability of pick up and dropping off truck at different location closer to your moving destination. Overall the service was good but I would love the options above to save me more time and money.

KURT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Excellent, brand new Chevy van for 2 weeks. Excellent staff, very convenient north side location, easy to get to by public trans. You should lower the collision coverage cost: 300 $+ for 2 weeks???? That is over a 7 800 $yearly rate!!!!

THOMAS K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aleksandra D. 
Évaluation :
5

Super friendly employees! Kudos to Traevon and Ronnie!!

Arelis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN MARIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSAN V. 
Évaluation :
3

You're mileage rates are ridiculously over price, sometimes the customer won't know the exact mileage so why over charge them on mileage they don't know 46 dollars on mileage is ridiculous

Erick B. 
Évaluation :
5

Keep up the good work! Veronica is fast, efficient and does everything

DONNA P. 
Évaluation :
1

For starters I called and verified I could check in on phone and said yes because I needed vehicle at 6:15am and couldn't access vehicle until 7am. Lastly rental checker John verbally attacked me because I pulled vehicle on wrong side - manager made exception and he verbally went off on me . I said have a good day - he said “look whose talking bitch”

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josefina N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSAN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

erica O. 
Évaluation :
3

Be honest about the size of the trucks. Online dimensions show things like a 15 foot truck, doesn't mention that includes 3 feet of that little attic space, and it is really only 12 feet long. I agreed with a couple of other customers that were at the U-Haul at the same time that is really deceptive. Of course, by the time I got there for pick up, there were no larger trucks.

Kevin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

I've never have problems with this location. Your employees are exceptional!! Always respectful loving and caring. God bless you all and please be save with all this Covid19 craziness. Thank you all for everything. 5 stars ⭐️⭐️ ⭐️ ⭐️ ⭐️

Nilka R. 
Évaluation :
3

My truck was leaking and my stuff inside got wet and I let the drop off location know

Abdul Sadiq S. 
Évaluation :
1

Booked a Chicago to Huntley. I drop the uhaul off at Huntley and tell me to bring it back to Chicago. I paid gas and tolls for my uhaul and my other vehicle to pick me up. I get there they tell me the manager will call me before charging me. The manager doesn't call me, they email me a bill. Trash service. Will never use again

Brandon P. 
Évaluation :
5

Excellent service and experience!

Dusan V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARITA M. 
Évaluation :
5

I've been using Uhaul for all my moves, and I've had many from moving to buying items that require a rental to get them home. The portage park location is by far the BEST!!! They are immaculately clean, they are fast, they are so courteous and professional. I go out of my way to ALWAYS use this location for all my needs

charlotte C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas M. 
Évaluation :
5

Couple more newer trucks will make a difference.

KURT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rio G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVER T. 
Évaluation :
5

Everything was smooth and easy, friendly service with woman at counter and guys in the shop!!

steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Very efficient check-in with Brian and setting up reservation for another rental in 2 weeks. Very knowledgeable.

DEBORAH M. 
Évaluation :
5

Outstanding moving and storage experience!

Wilfredo T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas S. 
Évaluation :
5

The only reason I wouldn't recommend this location is because of the lack of on-site parking. I have always parked on U-Haul's parking lots at any time I rented a truck. This location's rep told me to park on Cicero Ave. not in the store's parking lot, which made no sense. Am I expected to take a cab to get to the renting site?!

MOHAMED E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLY B. 
Évaluation :
5

Bad customer service over the phone, no lock was provided with the truck i couldn't lock my belongings overnight, tried to call the location it was no answer and a 20 minute hold. Ridiculous.

STACY B. 
Évaluation :
5

Maintain truck availability and communication. My truck reservation was changed 3 times & customer service WAS TERRIBLE rude and unhelpful I'll never use uhaul again to move.

Alexus A. 
Évaluation :
5

Very nice and helpful group thank you

AHMED R. 
Évaluation :
1

The trucks are dangerous. The ramp is dangerous, the storage units are tiny and overpriced. And the lock you're forced to buy are terrible.

Leticia H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alinur A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Oscar G. 
Évaluation :
5

This was very convenient, affordable, great customer service. both cashier and gentleman who brought out the truck were helpful and obliging.**********

sonia Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don H. 
Évaluation :
5

There's no key drop box so I had to put my key back in the lock box that I got it out of. Just as a heads up. At least I didn't find one.

Chandler B. 
Évaluation :
5

Nothing! I had a great experience. The employees I dealt with were awesome. Veronica helped me when I arrived to pick up the truck and she was very helpful. I don't remember the gentleman who helped me when I got back around 6PM but he was great too.

MAUREEN B. 
Évaluation :
5

Inform potential customers of the correct information. I called to ask if it was possible to rent the truck at one location and return to another. I was told yes on the phone. Once, I arrived at the store I was told that I could not. I would have rented from a location closer to my house instead had I known that.

MAIESHA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nora V.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

israel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHALED J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
4

More staff

Othmane M. 
Évaluation :
2

Poor customer service, extra fees on my bill.

Raquel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A. 
Évaluation :
5

The link that was supposed to be sent to me was never sent and I was never able to move forward thru the link due to the fact I never revived it after they tried 3 times to send it

JULIO R. 
Évaluation :
3

System was done was told to return in an hour. App was slow but was able to use to get my rental.

Stephanie M. 
Évaluation :
5

If you treat all next customers the way you treated me, everything will be great.

Adalberto C. 
Évaluation :
1

There was a single employee present and a long wait to be helped. Once I was assisted during checkout the employee was so rushed that he couldn't process my transaction properly. He offered no information on how to access my unit. I attempted to access on my own immediately after being checked out and I was unable to access any of the doors. I returned to ask why and found out he never processed the transaction. I then had to wait again for the single employee to come back from 'hooking up a trailer' which was partly true, the smoke break being the other.. Then this employee was unable to read credit card numbers on his own, I had to repeat phone numbers and card numbers repeatedly over 10 mins for him to finally be able to actually process the purchase of the unit. I then had to ask him multiple questions on how to access, where the unit was located, etc. as he offered no detail proactively.

nick k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brigette H.  |  Expérience générale 
Évaluation :
5

Thank you for having places like this.it was a great help for me thank you.

Emily G.  |  Expérience générale 
Évaluation :
2

I explained my storage needs to a young lady who attended to me, in which I let her know and showed her one of the bikes i needed to store. for one there weren't any storage space that could accommodate my need, except for on the top floor of the building and the rest were to small. She had told me that the space I finally settled on only had four steps leading to the space, when it was actually 4 flights of stairs making it totally impossible for me to get my items to the space since there aren't any elevators. Seems to me she needs to understand the layout of the facility a bit more, Info was deceptive and I left very dissatisfied.

Victor B.  |  Premières impressions 
Évaluation :
1

This facility has an extremely poor layout. In order to access the unit, you have to climb a super steep ramp that ends in a tiny landing. Good luck getting a moving truck up there. How is there no elevator?!? I rented a unit and then immediately moved out.

DAVID P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon T.  |  Expérience générale 
Évaluation :
5

Veronica was very polite and helpful. She even gave me a water bottle after I asked if there was a Coke machine. (I was extremely thirsty after moving everything into the facility on a warm, humid day.) My only suggestion for the facility would be to put in a little ramp of concrete to cover the big bump at the threshold between the parking lot and the indoor storage facility. There's a big bump whether you go through the large garage door or through the small door next to it. This makes it difficult to push a fully loaded cart over that bump and into the building. Otherwise, it was a smooth experience!

Steve L.  |  Premières impressions 
Évaluation :
3

I went to drop off my stuff on the storage only to be blocked off by all the Trucks, so I had no access to the drive up ramp not only that but, there was a lock on my storage unit that I did not have the key to so I couldn't take anything in it even if I wanted to. Had to come back the next morning to unload.

David Z.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana T.  |  Expérience générale 
Évaluation :
1

Poor experience never renting there again

luis g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marco c.  |  Expérience générale 
Évaluation :
5

Great staff

Catherine M.  |  Expérience générale 
Évaluation :
5

Truck and storage was helpful and easy going!

Jessica V.  |  Premières impressions 
Évaluation :
1

Worst experience I've ever had with a business in my life.

Maria S.  |  Premières impressions 
Évaluation :
5

The service was very excellent and prompt they were very helpful I really like the staff

anna r.  |  Premières impressions 
Évaluation :
1

My unit was infested with rodents that were alive in my shoe boxes and ultimately came out of clothes that were in bags once I emptied the bags at home... horrible and terrible as well as traumatic.

Manny M.  |  Expérience générale 
Évaluation :
5

The night time manager was pleasant , he made sure I was taken care off .

gabriel g.  |  Premières impressions 
Évaluation :
5

Wish this center could be open till 9pm

darcy w.  |  Expérience générale 
Évaluation :
1

Storage room is a joke No elevator If you guys are going to give some for free dont give out the worse room there is I will move my things out as soon as possible Doors dont open Escalator very

Blanca D.  |  Premières impressions 
Évaluation :
5

Brian W. Was great at what he does, very professional, very courteous . Happen to be there at peak hour's and Brian was a Pro. I would highly recommend this U-haul because of the dedicated staff

GLen H.  |  Premières impressions 
Évaluation :
5

I love coming here! When I am in need of a vehicle to help me move, I can count on them!& the customer service is awesome! They don't mind giving you a helping hand when you need it. I sure Recommend

Jojo D.  |  Premières impressions 
Évaluation :
5

Bryan was good help

jonnathon g.  |  Premières impressions 
Évaluation :
4

When I was going through hard times to pay my rental unit the Manager Michael Rodriguez worked with me by making arrangements to make my payments

JESSICA V.  |  Expérience générale 
Évaluation :
5

I felt that my belongings we're safe and secure at this facility. They installed many new securities since I moved my stuff in. It worked.

LINDA S.  |  Expérience générale 
Évaluation :
5

I loved it. It would be very helpful to have a ramp for the storages above the 1st floor level.

yve m.  |  Expérience générale 
Évaluation :
2

Very nice employees, but is too slow.

cesar g.  |  Expérience générale 
Évaluation :
1

Worst experience! Only one person staffed and over 7 groups waiting. Waited over 45 minutes for storage unit that I had ordered on the app. Employee was incompetent of uhaul system & unprofessional.

Kevin F.  |  Réservation 
Évaluation :
3

While this facility is convenient, the spaces are rather small for the price. the low ceiling make it difficult for a person of my height, 5' 10" to manuver around the space.

MIRIAM H.  |  Expérience générale 
Non reviews have been submitted for this location.

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