Customer Reviews for U-Haul Moving & Storage of Portsmouth

6396 évaluations

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Allyn J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley P.  |  Premières impressions 
Évaluation :
5

Nothing is was great

Jeremy A. 
Évaluation :
5

Staff was very friendly and helpful.

Tina O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cherye H. 
Évaluation :
5

Staff made the pick up and drop off processes go smoothly.

Pamela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

Your phone services are beneath contempt. Wait times are intolerable. Ryan and his staff in Portsmouth are terrific. Get yourselves together and make customer service somewhat helpful. It's disgraceful.

Patricia F. 
Évaluation :
3

Need more staff that knows what they doing

ANGELINA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jayce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary B. 
Évaluation :
4

Great people great service! Smiles everywhere. Even got to meet the new guy, making sure the truck was in Tip-Top shape for the next person. Good luck to jack on his knee replacement!

Jereme P. 
Évaluation :
5

Very quick and easy, I reserved equipment on a Thursday and I did it for the wrong day, the staff was great got me set up and out within 10 minutes maybe less. Thank you for their understanding.

Michael W. 
Évaluation :
5

Cab was dirty and cargo areas smelled like spilled diesel fuel. The truck operated as expected and the staff were excellent.

Thomas S. 
Évaluation :
5

your employees were very professional and accommodating

Russell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

All great thank you

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARB G. 
Évaluation :
5

I only had contact with two employees in Portsmouth, one went I went in prior to the rental to make sure my hitch and electric harness were correct, and the other when I turned it in. Both individuals were helpful, courteous and knew their job. Their help was also immediate.

DAVID N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn W. 
Évaluation :
5

Everything was great.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Nothing awesome experience

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Good staff

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis A. 
Évaluation :
5

I often hire equipment from this site and find the staff friendly and helpful, particularly Ryan. However, the 15-foot truck I hired recently had ineffective aircon (on a 100deg day), a dirty windscreen and interior dashboard. The vehicle had over 130k miles on the clock and clearly felt worn out. Would recommend it is retired asap.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd P. 
Évaluation :
5

It was perfect

Margaret E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascal O. 
Évaluation :
2

Up returning the rental only 1 agent was available. I was told 3 agents were installing a trailer hitch. No one was available to check me out. I was told a receipt would be e-mailed shortly. 6 hours later no receipt. Called u-haul,on hold for 15 minutes and was disconnected. Called again, waited another 15 minutes. The agent e-mailed the receipt immediately. Disappointed with the service.

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID K. 
Évaluation :
5

Excellent customer service

Paal M. 
Évaluation :
2

Reserved a van online, checked in online. Waited in line at the store for 45 minutes when I went to pick up keys to the truck. Answered the same questions I had entered on line. Was told I had a full tank, it was 3/4. Paid to bring it back full. I've used this location before, never again

John M. 
Évaluation :
3

I have no problem with the location. I had made two reservations. Upon returning the truck after the first reservation, I asked one of the employees to change the second one. He put us in for a date that did not work, so I changed the date online to Wed 6/2 at 5:30. We arrived at the location at 5:15, was told we were early. The emp proceeded to check us out. When I got home, I received a text message with the contract stating the truck was due back on 6/3 at 12:15 p.m. By now it was almost 6:00. After being on hold for happy 25 minutes, a female answered and informed me that was the contract and basically too bad. I asked for the Portsmouth phone number and was told she did not have it, look on my contract. By now it was 7:00, they were closed. I tried to call them at 7:00 a.m. on Thurs 6/3, but got dumped into the same phone queue with another wait of 15-20 minutes which I declined to do. We were able to get the truck back by 12:15, but it made it very, very difficult. I will never use Uhaul again and you can be sure I will tell anyone I can, especially my new and my old neighbors of my experience and highly recommend they look elsewhere. Very, very upset and disgusted with Uhaul. Lauren Riccio, lauren10717@gmail.com

david R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

The young woman (I'm sorry I don't recall her name) who checked me in was wonderful. She explained everything about the van and equipment, the billing, and other information I needed to know. The young man at the counter when I returned even called the taxi company for me as my telephone had run out of juice minutes before arriving at the Center. Thank you for a great experience.

Daria P. 
Évaluation :
4

The employees were professional and very helpful. I would recommend this location to anyone wanting to rent a truck or even just buy supplies.

Eduardo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig B. 
Évaluation :
5

Free coffee 😄

William O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald T. 
Évaluation :
5

Sean was very helpful and friendly. Would highly recommend this location

Sean L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

I had no issues with this location...originally I wanted to pick up in dover....didn't happen when I called customer service they said.....well thats where the truck is available and your reservation on the site said we will call you...true it did say that..but it said we will call you within 24 hours...I received that call 4 days after....no big deal customer service should really just be a little nicer, maybe take a page out of the stores book cause they were great

Justin O. 
Évaluation :
4

Top notch.

Eric G. 
Évaluation :
1

This company does the worst customer service EVER! OFFERED no contract, no mention of going to an app or link to check in the truck for drop off, ok that 2p fee i will eat since they are incompetent but once in the truck on 95 SOUTH MAJOR HIGHWAY THE BLEEPING HOOD FLIES UP AND ALMOST SMASHED THE WINDSHIELD AND CAUSED A MASSIVE ACCIDENT BUT THEN CHARGES ME TO 59,74 THEN ANOTHER 45 AND OF COARSE THE 20 $FEE . SHALL I SAY MORE....OH FOR 5 HRS WITHIN 10 MILES OF 2 LOCATIONS DRIVEN 1THERE N THEN BACK TO UHAUL. THIS PLACE IS A RIP OFF A DISGRACE AND DIS HONEST TO THE FULLEST.

Bethany W. 
Évaluation :
5

Everything was fine.

MARK DWAYNE L. 
Évaluation :
4

Thank you Be back in sept

Peter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas W. 
Évaluation :
3

We picked up the UHaul with only 3/8 of a tank of gas. It worked out fine, but it was a little frustrating to try to figure out how much gas we used so we could return it with the same amount.

Jordan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew O. 
Évaluation :
1

Extremely rude and unprofessional staff. The “assistant manager” was dropping f bombs and swearing through the entire bizarre process. The “manager” was just laughing along, didn't even remotely try to insinuate that they might want to clean it up as a customer was there. Just awful.

Evan D. 
Évaluation :
1

Horrible customer service rep. There was a misunderstanding, which it turns out was easy to fix. Instead of saying "Oh, there was a mistake, but let's fix it" I was accused of stealing a van. She was rude and unprofessional. Terrible rep and I will never use this location again.

Brian G. 
Évaluation :
5

Maintain your great customer service! Well Done!!

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Nothing at all. Great service.

Erick I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

My needs were met by the uhaul employees.

Dennis G. 
Évaluation :
5

Excellent customer service

June F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B. 
Évaluation :
5

Keep up the great customer service!

Melissa J. 
Évaluation :
3

Just need more counter help on Saturdays.. the line was very long

Timothy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUJI S. 
Évaluation :
3

No comment. Service was very good.

Priscilla C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith L. 
Évaluation :
5

Sam/Cyrus was terrific. Helped me in a big way. Was friendly and welcoming.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eve G. 
Évaluation :
3

The app check in process was incredibly frustrating and ultimately failed after we were already in the vehicle. We had to go inside and eventually ended up in a different vehicle.

joseph K. 
Évaluation :
5

Friendly and professional staff

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
3

The two customer service people a male inside and a female outside were short with me and down right rude.

Jeffrey C. 
Évaluation :
5

Great job

Peter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Premières impressions 
Évaluation :
5

Staff very helpful

Peter B.  |  Premières impressions 
Évaluation :
5

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin H.  |  Premières impressions 
Évaluation :
4

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne D.  |  Premières impressions 
Évaluation :
5

Staff was knowledgeable, motivated and service oriented.

Samuel T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire D.  |  Premières impressions 
Évaluation :
1

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Tia B.  |  Expérience générale 
Évaluation :
5

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Ashley V.  |  Expérience générale 
Évaluation :
5

facility was well organized and provided significant resource.

Roland G.  |  Premières impressions 
Évaluation :
5

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN C.  |  Premières impressions 
Évaluation :
4

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice R.  |  Premières impressions 
Évaluation :
5

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

SIDNEY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
5

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Karissa B.  |  Online Move In 
Évaluation :
5

Outstanding customer service from this team!

Joe S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payton A.  |  Expérience générale 
Évaluation :
5

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

STEVE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C.  |  Expérience générale 
Évaluation :
3

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura C.  |  Online Move In 
Évaluation :
5

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen W.  |  Online Move In 
Évaluation :
5

Manager/staff was very friendly and helpful

lee g.  |  Premières impressions 
Évaluation :
5

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

Abigail M.  |  Premières impressions 
Évaluation :
5

Ryan super helpful and professional

michael m.  |  Premières impressions 
Évaluation :
4

Question 5 is not relevant to my move in. Normal hrs

Anthony C.  |  Premières impressions 
Évaluation :
5

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

DOUGLAS C.  |  Expérience générale 
Évaluation :
4

My only complaint is the damage due to mice.

Kathleen A.  |  Expérience générale 
Évaluation :
5

Very friendly helpful staff! Certainly will use again and recommend!

Frith F.  |  Expérience générale 
Évaluation :
2

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Kathleen S.  |  Expérience générale 
Évaluation :
5

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Angelique P.  |  Premières impressions 
Évaluation :
4

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Frith F.  |  Premières impressions 
Évaluation :
3

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Chris W.  |  Expérience générale 
Évaluation :
5

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Paul S.  |  Expérience générale 
Évaluation :
3

I was really surprised by the long wait upon arrival. We didn't see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

Joseph C.  |  Premières impressions 
Évaluation :
5

Rent here many times. Always a good experience.

chris d.  |  Expérience générale 
Évaluation :
4

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

Linda C.  |  Premières impressions 
Évaluation :
5

great service!

kathryn f.  |  Premières impressions 
Évaluation :
5

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Paul S.  |  Premières impressions 
Évaluation :
5

The staff were totally amazing super helpful very friendly.

Adam N.  |  Premières impressions 
Évaluation :
5

Rick the general manager is awesome!

Melissa D H.  |  Premières impressions 
Évaluation :
4

I gave four stars because of mice droppings.

peggy c.  |  Expérience générale 
Évaluation :
5

Friendly and helpful service from all employees.

peggy c.  |  Premières impressions 
Évaluation :
4

Both the FL and NH franchises did well.

Laurie R.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DREW H.  |  Expérience générale 
Évaluation :
5

Outstanding staff!

DEREK C.  |  Expérience générale 
Évaluation :
5

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

DEREK C.  |  Premières impressions 
Évaluation :
5

Very helpful!

James P.  |  Expérience générale 
Évaluation :
5

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Teresa V.  |  Expérience générale 
Évaluation :
5

The guys were very friendly and helpful. Excellent service à la clientèle. I would recommend them to anyone.

Amy P.  |  Premières impressions 
Évaluation :
4

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Robert W.  |  Premières impressions 
Évaluation :
5

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Victoria C.  |  Expérience générale 
Évaluation :
5

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Tia B.  |  Premières impressions 
Évaluation :
5

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

Kimberly E.  |  Expérience générale 
Évaluation :
4

My storage experience turned out to be longer than expected - but everything went well the entire time. Merci.

CAROL ANNE S.  |  Expérience générale 
Évaluation :
4

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Merci.

Cullan S.  |  Premières impressions 
Évaluation :
5

Had a great experience.

Matthew N.  |  Expérience générale 
Évaluation :
3

You need to call me to discuss an issue.

Shirley J.  |  Expérience générale 
Évaluation :
3

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

lindsey p.  |  Expérience générale 
Évaluation :
5

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

sue f.  |  Expérience générale 
Évaluation :
5

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Merci encore.

Carol P.  |  Expérience générale 
Non reviews have been submitted for this location.

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