Customer Reviews for U-Haul Moving & Storage of Portsmouth

7 084 évaluations

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Always easy and professional

Suzanne P. 
Évaluation :
5

Currently service was very efficient..multitasking skills were outstanding.. The lady at front desk was amazing..

Aaron S. 
Évaluation :
3

I would not blame this location- but we reserved a truck online & it was confirmed with an address e-mailed to us - this was not accurate (neither location had a truck). I received a phone call from corporate to tell us this about 2 hours after my reservation time - luckily we were able to postpone the reason we needed the truck.

Kayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
4

Online pickup with a cell phone is nearly impossible with the authenication, verification requirement. Your website makes it sound so easy; but it did NOT work at all for me, so I had to wait in line to pick up my rental. I did not mind waiting in line, JUST STOP MAKING THE ONLINE PICKUP SOUND LIKE IT'S PERFECT AND SIMPLE! It is anything but!

Janice S. 
Évaluation :
5

We had a complicated reservation and the associates did a great job getting us what we needed

Christina G. 
Évaluation :
5

Excellent service

susan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC C. 
Évaluation :
5

Sweep off the very muddy/dirty ramp, left by previous user ~ minor oversight, and the rest of the truck was tidy and clean, but a LOT of dried mud and dirt on the ramp, so had to be careful not to let any furniture fabric, etc. touch it ~ again, relatively minor detail

monica B. 
Évaluation :
5

The equipment was exactly what I needed. The staff was very helpful as usual, and work with me to make an adjustment to my rental. However, returning rentals after business hours is a nightmare. There were several of us there wandering around trying to return vehicles and trailers and none of us could get anything to work. I left after a half hour frustrated and had to pay a penalty for not returning it properly. They need to fix the after hours return process badly.

Stephe H. 
Évaluation :
3

I thought it was good and I appreciated that the person handling the booking did not charge me for going over time. He did not realize that I actually did not get the trailer until well after 6 pm and that they haul service line sent me to the wrong location for the drop off which led me to arrive after 6 pm.

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank K. 
Évaluation :
1

I got charged double because I was a couple hours late. It wasn't even 24 hours ...

Chris B. 
Évaluation :
5

the driver's side door had a gap which made the cab extra noisy. Not the fault of the location, but kind of annoying to drive

Peter Y. 
Évaluation :
5

I was notified the equipment I reserved was not available the day before our move. It would have been nice to have more notice. The person on the phone told me the equipment I wanted was 55 miles away and couldn't be brought to Portsmouth. The move went off without a hitch but it was stressful the night before.

Anthony G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal C. 
Évaluation :
3

I know, that this review is not quite in the correct space here. However, I booked moving help through a site that U-Haul endorses and recommends here in Portsmouth, New Hampshire. So I am leaving our review here, since I can't leave one on the actual moving company site. . We rented New England moving Co., through the U- Haul websiite to help us with our move today. 10 minutes before the movers were supposed to arrive, I received a text saying one person has Covid and they are canceling the whole move. You can imagine what that does to somebody who packed all day yesterday, rented a truck, blanket, a dolly, a storage unit and many other things to make this a quick and successful move. This company is beyond shitty and I would not recommend them at anyone Please don't do this to yourself. Rather move your move-in date or find somebody else! Do not do business with them. Not even a real sorry! Didn't respond to my text reply about the other movers. I- Haul in comparison was a breeze. However, we tried to Return sealed and unused moving blankets because we were sold too many. They would not refund the money.

MIKE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie B. 
Évaluation :
5

Fast, easy, and great truck and trailer!

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl O. 
Évaluation :
5

Convenient location. Friendly staff

June F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Happy with the entire process. Staff was efficient and helpful as well as pleasant. Merci

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise W. 
Évaluation :
5

Make it a more attractive place to work. The person that rented the vehicle and trailer to me did an excellent job and wore many hats. He was polite and efficient but it was clear he was about to get overwhelmed and he was doing the job of 2-3 people. He deserves a bonus and some sort of consideration to reward his responsibility. Attract more employees so the staffing is correct and people don't have to stress about renting moving trucks to people on a Sunday

Paul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jud K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrine G. 
Évaluation :
5

Fantastic!

ELIZABETH H. 
Évaluation :
5

Alex, the employee representative who assisted me, was extremely friendly, knowledgeable, and professional. He made the return process feel easy and straightforward, and his friendly demeanor was very much appreciated.

Gabriel T. 
Évaluation :
5

I was impressed with the amount of customer support that was on hand and how friendly and professional they were.

robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

on-line reservation was seamless. Check-out and return easy and quick.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Nothing. Everyone was friendly and knowledgeable. Keep up the good work 

Chuck N. 
Évaluation :
5

The UHaul representative was fantastic. The location was super busy and he had a great attitude. Smile, courteous,, knowledgeable. Gove those guys a raise!!!

Joan D. 
Évaluation :
5

Gee, unless it's that you're planning to give me a Green 1968 GT 500 that was personally built by Carroll Shelby at that customer appreciation weekend retreat you're planning on Islesboro Island in October where Lewis Black will he offering life coaching advice, I don't think there's much for you to do to improve.

Jim C. 
Évaluation :
5

Excellent service very professional

Ballard M. 
Évaluation :
5

Professional and friendly staff, clean and secure units!

Melissa Y.  |  Expérience générale 
Évaluation :
5

Change the top off the gas tank process: 1. It is next to impossible to know how full the gas tsnk is at time of pick up due to inaccuracies in gas gage. Suggest the renter to top off the tank at time of purchase and again at time of return. Subtract the beginning balance from the end balance and reimburse the renter for the difference. This way your customer is treated fairly without having to make exceptions or picking the pocket of your customers. Thanks for asking, Steve Wentzell

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

The staff was very nice, easy to work with and helpful. They made everything easy on both the pick up and the return. Merci.

Sara U. 
Évaluation :
5

Easy return. In and out. Went very smoothly.

David L. 
Évaluation :
5

Great and fast service!

Alex N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Their systems seemed slow, the staff were all commenting as they were trying to check people out that it was slow for them. This isn't the first time I've heard or experienced this sentiment at multiple UHaul branches. The system processing the order was the slowest part of the process. The people are always very nice and are attentive.

Scott C. 
Évaluation :
5

Nothing!

Micheal C. 
Évaluation :
5

Kristopher was great- quickly got me what I needed, answered all my questions, and was very professional.

ellen M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Grant L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laurie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Owen R S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty M. 
Évaluation :
4

The app checkout was nice. It didn't include my additional packing blankets so I need clarification that I would OK from local staff.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary-Jane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEREDITH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Great service. So good using them again next week!

OwenR S. 
Évaluation :
4

Truck was said to have 1/4 tank and I needed to return it with 1/4 tank, but it had closer to 1/8 of a tank when I picked it up.

Lyle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Easy drop

Jason W. 
Évaluation :
5

This was the easiest process for pick up and drop off I have ever experienced! Also - the cleanest truck I have rented! Kudos to your team, well done!

Tammy N. 
Évaluation :
5

The agent didn't know where the truck was located on the lot.

bob V. 
Évaluation :
5

They were extremely helpful & friendly & the process was smooth & quick.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

The rep that helped us was amazing

ANDREW F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendi M. 
Évaluation :
5

Great team in Portsmouth! Quick, easy, friendly--even in the face of moving madness! Merci.

Ronald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bekir A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelley C. 
Évaluation :
5

Pick up and drop off were very smooth -- will rent again!

Anne D. 
Évaluation :
5

Easy. Cheaper than a mover. Will rent again !

Eva B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laurie P. 
Évaluation :
1

First off, the app for reservation tries to upsell you too hard. The worst though, I paid "daily" rate(24 hours). I was asked for estimated time i might have truck back. I got back 20 minutes later than that, having truck a total of 6 hours. Was charged for 2 day rental. U-haul tries to sneak in extra in fees any way they can. Last time for me!

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Everything was perfect. Jimmy was excellent, very helpful on a busy Sunday, and went over and beyond to get my rental and car carrier taken care of. He is a kind, knowledgeable employee who is priceless to your establishment!! Thanks so much for everything.

Margaret R. 
Évaluation :
5

Got fantastic help with my truck rental, and earlier with repair of my trailer wiring. Great staff, friendly and efficient.

thomas B. 
Évaluation :
5

Professional courteous service.

Peter J. 
Évaluation :
5

Need to have website fixed. Self check in is a disaster wherever we go. Causing frustration on all. Merci.

Jereme P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

fred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry P. 
Évaluation :
5

When i returned the trailer, the attendant noticed a plastic piece hanging from beneath my car and scraping the road. He got down beneath the side of the car and zip-tied it in place so that I could drive safely. How's that for amazing service?!!!!

John E. 
Évaluation :
5

Staff was as nice as can be, they knew I had a long trip and gave me a brand new truck for my journey.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S. 
Évaluation :
5

Nothing your staff was very helpful and nice

Brendan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everett O. 
Évaluation :
5

Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.

peter m.  |  Premières impressions 
Évaluation :
5

Outstanding service!

Robert D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula S.  |  Expérience générale 
Évaluation :
5

Great U-Haul location to work with - 400 Route US 1 Bypass,'Portsmouth, NH! My favorite.! And I've used UHaul around NH and around the US and Canada too.

Larry L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleb S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen T.  |  Expérience générale 
Évaluation :
5

Workers were unbelievably friendly and helpful

George P.  |  Premières impressions 
Évaluation :
3

Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.

Chad V.  |  Expérience générale 
Évaluation :
3

Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.

Darrel k.  |  Expérience générale 
Évaluation :
3

The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.

Claire D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELINA B.  |  Expérience générale 
Évaluation :
5

Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.

NICHOLAS Q.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon S.  |  Expérience générale 
Évaluation :
5

Staff was great and helped me at every step.

mario m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P.  |  Expérience générale 
Évaluation :
5

The whole staff is customer oriented. Such a positive experience.

Sean L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley P.  |  Premières impressions 
Évaluation :
3

Need more staff that knows what they doing

ANGELINA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Expérience générale 
Évaluation :
5

Sean was very helpful and friendly. Would highly recommend this location

Sean L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon S.  |  Premières impressions 
Évaluation :
4

Thank you Be back in sept

Peter B.  |  Expérience générale 
Évaluation :
5

Great job

Peter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Premières impressions 
Évaluation :
5

Staff very helpful

Peter B.  |  Premières impressions 
Évaluation :
5

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin H.  |  Premières impressions 
Évaluation :
4

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne D.  |  Premières impressions 
Évaluation :
5

Staff was knowledgeable, motivated and service oriented.

Samuel T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire D.  |  Premières impressions 
Évaluation :
1

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Tia B.  |  Expérience générale 
Évaluation :
5

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Ashley V.  |  Expérience générale 
Évaluation :
5

facility was well organized and provided significant resource.

Roland G.  |  Premières impressions 
Évaluation :
5

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN C.  |  Premières impressions 
Évaluation :
4

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice R.  |  Premières impressions 
Évaluation :
5

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

SIDNEY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
5

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Karissa B.  |  Online Move In 
Évaluation :
5

Outstanding customer service from this team!

Joe S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payton A.  |  Expérience générale 
Évaluation :
5

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

STEVE R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine C.  |  Expérience générale 
Évaluation :
3

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura C.  |  Online Move In 
Évaluation :
5

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen W.  |  Online Move In 
Évaluation :
5

Manager/staff was very friendly and helpful

lee g.  |  Premières impressions 
Évaluation :
5

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

Abigail M.  |  Premières impressions 
Évaluation :
5

Ryan super helpful and professional

michael m.  |  Premières impressions 
Évaluation :
4

Question 5 is not relevant to my move in. Normal hrs

Anthony C.  |  Premières impressions 
Évaluation :
5

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

DOUGLAS C.  |  Expérience générale 
Évaluation :
4

My only complaint is the damage due to mice.

Kathleen A.  |  Expérience générale 
Évaluation :
5

Very friendly helpful staff! Certainly will use again and recommend!

Frith F.  |  Expérience générale 
Évaluation :
2

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Kathleen S.  |  Expérience générale 
Évaluation :
5

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Angelique P.  |  Premières impressions 
Évaluation :
4

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Frith F.  |  Premières impressions 
Évaluation :
3

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Chris W.  |  Expérience générale 
Évaluation :
5

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Paul S.  |  Expérience générale 
Évaluation :
3

I was really surprised by the long wait upon arrival. We didn't see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

Joseph C.  |  Premières impressions 
Évaluation :
5

Rent here many times. Always a good experience.

chris d.  |  Expérience générale 
Évaluation :
4

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

Linda C.  |  Premières impressions 
Évaluation :
5

great service!

kathryn f.  |  Premières impressions 
Évaluation :
5

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Paul S.  |  Premières impressions 
Évaluation :
5

The staff were totally amazing super helpful very friendly.

Adam N.  |  Premières impressions 
Évaluation :
5

Rick the general manager is awesome!

Melissa D H.  |  Premières impressions 
Évaluation :
4

I gave four stars because of mice droppings.

peggy c.  |  Expérience générale 
Évaluation :
5

Friendly and helpful service from all employees.

peggy c.  |  Premières impressions 
Évaluation :
4

Both the FL and NH franchises did well.

Laurie R.  |  Expérience générale 
Évaluation :
5

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DREW H.  |  Expérience générale 
Évaluation :
5

Outstanding staff!

DEREK C.  |  Expérience générale 
Évaluation :
5

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

DEREK C.  |  Premières impressions 
Évaluation :
5

Very helpful!

James P.  |  Expérience générale 
Évaluation :
5

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Teresa V.  |  Expérience générale 
Évaluation :
5

The guys were very friendly and helpful. Excellent service à la clientèle. I would recommend them to anyone.

Amy P.  |  Premières impressions 
Évaluation :
4

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Robert W.  |  Premières impressions 
Évaluation :
5

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Victoria C.  |  Expérience générale 
Évaluation :
5

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Tia B.  |  Premières impressions 
Évaluation :
5

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

Kimberly E.  |  Expérience générale 
Évaluation :
4

My storage experience turned out to be longer than expected - but everything went well the entire time. Merci.

CAROL ANNE S.  |  Expérience générale 
Évaluation :
4

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Merci.

Cullan S.  |  Premières impressions 
Évaluation :
5

Had a great experience.

Matthew N.  |  Expérience générale 
Évaluation :
3

You need to call me to discuss an issue.

Shirley J.  |  Expérience générale 
Évaluation :
3

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

lindsey p.  |  Expérience générale 
Évaluation :
5

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

sue f.  |  Expérience générale 
Évaluation :
5

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Merci encore.

Carol P.  |  Expérience générale 
Évaluation :
4

storage was pricey; closing access at 7 PM was inconvenient

TIMO P.  |  Expérience générale 
Évaluation :
4

The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

DAVE S.  |  Expérience générale 
Évaluation :
5

great people, great help, and an overall great experiance

JACK H.  |  Réservation 
Évaluation :
3

The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Chris J.  |  Expérience générale 
Évaluation :
4

There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.

Gert A.  |  Expérience générale 
Évaluation :
5

Have always had a good experience with this uhaul location. I would definitely recommend this particular location.

DIONNE B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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