Évaluations des clients U-Haul Moving & Storage of Potomac Mills

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Potomac Mills

Cote générale :

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REGINALDGERARD J.
Évaluation :

Le client n'a pas laissé de commentaire.

ADEBOWALEEMMANUE O.
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Le client n'a pas laissé de commentaire.

DEVEREAUXLEONDRE J.
Évaluation :

U-haul normally would offer unlimited miles on local moves and this location apparently didn't offer this to me. And the deposit using my Wisely Visa D ebit Card to pay down a deposit for 100.00 to only get a 5.00 return back is a rip-off. I think that is unfair to customers to be penalized for a card that can be used for purchasing everything else. But getting charged as a cash deposit is ridiculous.

Elizabeth R.
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Le client n'a pas laissé de commentaire.

BRYANWAITMAN T.
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Very NICE staff, easy to work with and I did a drop off after hours. They emailed me first thing in the morning so I knew they had the truck and it was checked in ! GREAT experience.

ISAACCLEMENT A.
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Le client n'a pas laissé de commentaire.

Mary D. | Premières impressions |
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The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

VINCENT MURRELL R.
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Staff there are very friendly and helpful...🙂

solomon W.
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Everything was excellent!

GERALD DAVID A.
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Le client n'a pas laissé de commentaire.

MARGARET C.
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Le client n'a pas laissé de commentaire.

JAMSHID J.
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Le client n'a pas laissé de commentaire.

Jonathan M.
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Very easy and quick pick up/drop off. Loved it

Franklin M.
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After checking in online etc. was told to wait in line. Tha app said to not wait in line but go to the side of the desk. Not at this location. I did all of the online work and still had to wait in line to pick up a key. It was disturbing to me.

VERNELL A.
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Staff at the Potomac Mills location are #1 for customer service.

Junius C.
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The customer service clerk that checked out the truck was had really good customer service skills, and was very good with his communications. The person checking in the truck when I was done was very nice and respectful. All around good customer service skills the people had that I had to deal with, so good job!

JOSE JESUS S.
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Excellent service! Customer care is top notch.

SHANIKA LARTARSH T.
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The staff were fast and friendly

James F.
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U-Haul at Telegraph Road is a great location. Peggy Fuller, the general Manager, and her team do an excellent job focused n customer service.

WAYNEVERNON M.
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Nice, clean location with a clean restroom - well done!

ISAAC N.
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Le client n'a pas laissé de commentaire.

CRAIG WILLIAM C.
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I couldn't see the tellers when standing in line and I'm 6' tall because of the shelving. Move, modify or change something so the tellers can talk to and see the next customer in line

Kirk E.
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Le client n'a pas laissé de commentaire.

Gregory P.
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Le client n'a pas laissé de commentaire.

Eleanor F.
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Great customer service and staff was beyond friendly. Peggy was expectational.

BRIANKEITH J.
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Le client n'a pas laissé de commentaire.

WARRENETTEANITA R.
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Nothing. My experience was great. The team on Telegraph made my move so smooth.

Milton L.
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Le client n'a pas laissé de commentaire.

gregory R.
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Le client n'a pas laissé de commentaire.

Lacy C.
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Le client n'a pas laissé de commentaire.

GARRY B.
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The attendant who served me was very friendly and professional.

DONALD P.
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Le client n'a pas laissé de commentaire.

Ray J.
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Le client n'a pas laissé de commentaire.

DARRELL M.
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Le client n'a pas laissé de commentaire.

Nancy B.
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Lines long. Online challenge too. Somewhat frustrating

VIRGINIAMARIA A.
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Le client n'a pas laissé de commentaire.

LEWISELLIS A.
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Le client n'a pas laissé de commentaire.

Gregory T.
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Nothing.

SYLVIA S.
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Le client n'a pas laissé de commentaire.

LAWRENCEERNEST N.
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Le client n'a pas laissé de commentaire.

Ronald W.
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Very professional and helpful service always with a 😃 smile.

DOUGLASBERNARD S.
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Nothing to improve that I saw - excellent experience all around. Before this rental, I had done a one-way from NC to VA - experience in Woodbridge was far superior - quick, efficient, thorough, knowledgeable, helpful, proactive. Just outstanding customer service from every team member, on phone, at desk, and outside.

ROGER L.
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More customer parking, very limited parking & tight parking area for returning & picking up moving trucks & trailers. Excellent customer service!!!

Abdul S.
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Le client n'a pas laissé de commentaire.

CHERYL E.
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Le client n'a pas laissé de commentaire.

Jennifer S.
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Nothing. Thanks for the quick and friendly service. Also I had to call to get the pay code for the movers I hired because the website wasn't working. The lady who answered the phone was very friendly and helpful. I appreciate it!!

MARKA F.
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Le client n'a pas laissé de commentaire.

SABINE HELENA O.
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We were supposed to pick up for another location. When the truck wasn't returned they found us a truck here. Thank you for the service.

Dana B.
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Le client n'a pas laissé de commentaire.

ERIC LAWRENCE D.
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Le client n'a pas laissé de commentaire.

JARRETTSKYLAR T.
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Le client n'a pas laissé de commentaire.

VALERIEJEAN D.
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I have used this location several times in the past 2 years. Always had great customer service and the vehicles I have had have been good. The only thing I think would/could improve my transactions would be to add car rental for those who go long distance with a load and come back empty. It would be easier and more economical to leave the unloaded truck at a destination store and drive a car back to the originating store.

WILLIAMDRAKE H.
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Le client n'a pas laissé de commentaire.

CURTISLIONEL H.
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The only thing I would say is the line was slow-moving. Really though, it wasn't a big issue and everyone was very friendly and helpful.

Carl B.
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Returning the trailer was a bit difficult, but only because they were busy, and other customers were pushy. The staff was wonderful.

ALTONLAMOUNT N.
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STOP Being INCOMPETENT STUPID ILLITERATE

Rachel G.
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Le client n'a pas laissé de commentaire.

MARC ARTURO L.
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I did not appreciate that my speed was limited by a “governor”. This, I believe, is the first time I have been given a truck with that feature.

Taniqua W.
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I had a reservation for 6pm and my truck that was a one way was given to someone else earlier. Also the truck that was given to me which was not original truck but they did give me one leaked water from the rain. My stuff got wet. I've never had an issue with haul before but this experience was not great at all

KEVINELIJAH B.
Évaluation :

The vehicle was in good shape but extremely dirty. I have rented numerous vehicles from U-Haul in the past and I know that some vehicle are not the cleanest but this was just ridiculous to point when I got to the home after picking up the van, I had to take valuable time to wash the truck myself because the outside was so filthy. There was also a face covering left in the storage slot from a previous renter which should not have been there. I am usual not the type to complain but this was just too much. The customer service at the check in desk was awesome, however I just thing this this facility just needs additional employees there to ensure the vehicles are washed and that there are not items left inside

David D.
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A few of the furniture pads were a little damp. They were not wet, but just damp. Still all should have been dry.

ROGERLEE E.
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Le client n'a pas laissé de commentaire.

MALCOM G.
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Le client n'a pas laissé de commentaire.

NILO C M.
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Le client n'a pas laissé de commentaire.

DAVIDSHAWN S.
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I was very pleased. Smooth in and out.

Darius P.
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Continue to provide excellent customer service!

ANTWAN D.
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Awesomeness

MAURICEL B.
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Le client n'a pas laissé de commentaire.

Ray M.
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Le client n'a pas laissé de commentaire.

EDWARD M.
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The pictures of the vehicle that I saw using the link to verify the condition of the truck were old. None of the damage to the truck were in the pictures. Also, the pictures verified or taken by the leaser should be included in the contract as part of the record.

Calib T.
Évaluation :

I really enjoyed my experience there! Great customer service and even better people.

MARC STEVEN E.
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Employees stay off their phone while an employee is next up waiting to be helped. I was waiting in line waiting for the person in front of me to get done and as soon as she was done It was obvious i had been waiting to be helped an employee looked at me and told me to hold on as she was texting and on her phone. She sent a text and finally decided to help me, I waited 5 minutes before she helped after the lady in front of me was done. Ridiculous customer service.

WILIAN SALVADOR L.
Évaluation :

Horrible customers services, rude employees, when I get there 2 employees were talking about their personal life's, waiting to get help when no other customers was there, the female was rude and asking for documentation like I was going to still something, didn't explain anything at all and the another employee was there was eating pizza, I don't think is professional to talk about how many they work and that they don't like their management. Another customer was coming and the employees very rude told him to wait were the lines was, you cannot really understand how the 6 feet distance work, yes there are mark on the floor but there is not signs to guide customers, overall employees are very rude nasty. The worse place to go. I will never rent anymore from here.

JARVIE N.
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Le client n'a pas laissé de commentaire.

Ronald W.
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Le client n'a pas laissé de commentaire.

Ralph D.
Évaluation :

The pickup location was good since I had to find them without any help from your regional support. They suck big time. The lady I spoke to there had a so what who cares attitude. If it was up to me we would start blackballing uhaul. I was cancelled out the day before I was to move out. You all suck! I was told there were no trailer but i found one 20 minutes away. I do have some pull in the military and i will push to make sure we make soldiers start having the military move them instead of using crap service like yours.

Ronald S.
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Le client n'a pas laissé de commentaire.

PHILLIP ADEDOTUN A.
Évaluation :

The manager was very clear and helpful

MELISSAWILLEY D.
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Le client n'a pas laissé de commentaire.

Sindy R.
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Le client n'a pas laissé de commentaire.

JACQUES D.
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Le client n'a pas laissé de commentaire.

Juan H.
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The manager. I think her name is Peggy, was very helpful. She was very attentive and just on her game. Best experience at U Haul.

clifford J.
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Great experience! Efficiency at its best!

KATRINA JOSEPH J.
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The mobile instructions were not emailed to me. I never received a code for the lock box. This step could be made clearer.

KAYA LATRICE L.
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N/A

Joshua C.
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Le client n'a pas laissé de commentaire.

JEFFREYWALTER M.
Évaluation :

This was a last minute Move and We could not find a truck anywhere and Uhaul came trough with flying colors they are a true life saver. Jeff M

Larry P.
Évaluation :

Staff was friendly and efficient, Returning the truck was fast

Karen S.
Évaluation :

Nothing to improve. I would like to commend the excellent service by Peggy Fuller. She explained everything clearly and completely. She helped me with the on line check in without making me feel inept. Exceptional UHAUL representative. My best UHAUL experience ever.

Laura J.
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Le client n'a pas laissé de commentaire.

frank K.
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Le client n'a pas laissé de commentaire.

SANDRAJULIA P.
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Le client n'a pas laissé de commentaire.

DIANEWINFIELD W.
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I didn't need the truck for 2 days, only 1, couldn't rent it for 1 day. Too expensive.

Calvin S.
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just keep doing what you're doing

Guyrin W.
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Le client n'a pas laissé de commentaire.

Grant S.
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Le client n'a pas laissé de commentaire.

Frank R.
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Le client n'a pas laissé de commentaire.

SIRAKABEBE W.
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I have been in several Uhaul locations in different times, but here I found it great. Great customer service ( very professional) , clean car . This is my first time to get service and I talked to 4 ladies when I picked up and returned the truck so they are great all of them. Trust me you can get such a service in other places. Thanks!!!

Jacob F.
Évaluation :

Perfect mobile experience. Only area of potential improvement would be to allow us to submit more/additional pictures of the vehicle for the record, at time of pickup. This may do nothing for your legal department, but it gives your customers peace of mind. I wanted to take picture of a small scratch that was not visible in U-haul's pics, bit I don't want to have to go get somebody and delay the process to report it.

Susan M.
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Le client n'a pas laissé de commentaire.

MAURICEL B.
Évaluation :

Awesome, very helpful when I accidentally selected the wrong date.

PEGGY F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

RON H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ella w. | Expérience générale |
Évaluation :

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

Samuel L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nyika E. | Premières impressions |
Évaluation :

Thank you

Marcus M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

yashica s. | Expérience générale |
Évaluation :

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

Elwin B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Elwin B. | Premières impressions |
Évaluation :

No issues. No complaints. Excellent service

Bernard A. | Premières impressions |
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Theyre a good team who treats their customers great in all aspects.

Phyllis-Elsie H. | Expérience générale |
Évaluation :

Fabulouse! Where's our claim for damages from our safe trip insurance??

Demetrius T. | Expérience générale |
Évaluation :

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Richard C. | Premières impressions |
Évaluation :

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Juamada P. | Premières impressions |
Évaluation :

Very friendly and helpful great service.

abby o. | Expérience générale |
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It was okay. Great staff but the storage isn’t that great

RON H. | Expérience générale |
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these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

William C. | Expérience générale |
Évaluation :

You have a great team at Uhaul .

Connie C. | Premières impressions |
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This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Brian J. | Expérience générale |
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I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

mary v. | Premières impressions |
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They are very nice people to work with.

Fermin G. | Premières impressions |
Évaluation :

Peggy was awesome and made it all easy for me

Derick C. | Expérience générale |
Évaluation :

Good service

Demetrius T. | Premières impressions |
Évaluation :

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Eric M. | Premières impressions |
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The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Kenny M. | Premières impressions |
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Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

MICHELLE S. | Expérience générale |
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Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

Nana A. | Premières impressions |
Évaluation :

Poor and unprofessional customer service from all employees at this uhaul location.

Randall H. | Premières impressions |
Évaluation :

Good customer service.

FRANCIS B. | Premières impressions |
Évaluation :

Great services

kelli o. | Expérience générale |
Évaluation :

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 🙏🏻

Robert H. | Expérience générale |
Évaluation :

Peggy and her team do a great job!

kelli o. | Premières impressions |
Évaluation :

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

Matilia W. | Expérience générale |
Évaluation :

Peggy and staff were great, The best UHAUL Store I’ve dealt with. Peggy helped my family arrang a difficult move. We couldn’t have done it without her. She’s the best! Thanks Peggy!

MARTHA M. | Expérience générale |
Évaluation :

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

Catherine A. | Expérience générale |
Évaluation :

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Montgomery G. | Expérience générale |
Évaluation :

Staff is great and facility is really convenient.

Kevin G. | Premières impressions |
Évaluation :

Peggy was great to work with and so helpful. Will definitely use this place again!

Patrick T. | Premières impressions |
Évaluation :

Good customer services

lawrence b. | Expérience générale |
Évaluation :

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

Brandon M. | Expérience générale |
Évaluation :

Great experience

Janet C. | Réservation |
Évaluation :

The customer service was great

john s. | Expérience générale |
Évaluation :

None

Aracelly A. | Expérience générale |
Évaluation :

N/A

Frances B. | Expérience générale |
Évaluation :

Peggy was wonderful.

Osei D. | Expérience générale |
Évaluation :

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Iosif G. | Expérience générale |
Évaluation :

Thank you, love this location and the staff. The owners are great

Evelyn B. | Expérience générale |
Évaluation :

What a pleasant experience even though moving is a royal pain, everyone at the Uhaul office was extremely nice, thanks Peggy for being Supper Nice and making the moving experience less painfull....:)

Non reviews have been submitted for this location.

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