Customer Reviews for U-Haul Moving & Storage of Potomac Mills

13480 évaluations

14523 Telegraph Rd   Woodbridge, VA 22192
(@ Gideon)

(703) 490-1444

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(703) 490-1444

14523 Telegraph Rd
Woodbridge, VA 22192
(@ Gideon)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRYL E. 
Évaluation :
5

fabulous people

Steven S. 
Évaluation :
5

Job well done. Professional and Friendly.! Highly Recommend.! -K.L

KEITH L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
1

Our reservations was cancelled when they should not have been. My credit card was overcharged. All future reservations were cancelled in error and no one in the office is being accountable for the cancellation of reservations. The service is horrible at the location since Peggy left.

KISHA SHAUTE SUZ B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Great staff

JILL CHRISTINE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaimie P. 
Évaluation :
5

Try to cut down on wait time!

KATHERINEBEST B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine J.  |  Premières impressions 
Évaluation :
5

Wouldn't change anything

Taleik J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
5

Great employees

PATRICIA M. 
Évaluation :
4

They made the drop off easy and fast. They even printed me a receipt after the email attachment didn't have all the information.

Joseph S. 
Évaluation :
2

I had to wait about 35 minutes for my vehicle to arrive. It was checked in and I was given the keys. No one even bothered attempting to wipe anything down! Very unsanitary!

Desmond D. 
Évaluation :
5

Dana is amazing!

david w.  |  Expérience générale 
Évaluation :
5

Aucun

FRANCISSTEPHEN Z. 
Évaluation :
5

Improve nothing

SHARONDENISE G. 
Évaluation :
5

The 10 ft van's front doors each took at least two try's with a had slam to get them to completely close and lock. It needs some kind of adjustment.

DENNIS ELROY C. 
Évaluation :
4

I suppose your agency cannot do anything about the individuals hanging out at the curb/inyour parking lot soliciting "services"? I found them off-putting.

CLARAMAE S. 
Évaluation :
3

Offer assistance when a trailer is returned.

Jerry D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry M. 
Évaluation :
5

Na

GWENDOLYN C. 
Évaluation :
5

Rien

RANDOLPHWARDELL N. 
Évaluation :
5

Excellent customer care from each person that helped me.

TEMPLERENEE S. 
Évaluation :
5

Everything was good EXCEPT the truck was parked so close to another truck that I had to enter from passenger side and climb over to drivers side. Also, truck was parked on top of a torn down fence.

ABDULJABBAR W. 
Évaluation :
5

Aucun

JULIETNANA K. 
Évaluation :
5

Dana is great Customer service accuracy just all around very nice

Lisa B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELAD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYANNE F. 
Évaluation :
1

workers at this location are horrible! They dont know how to handle and treat customers. They need to work on their attitude!

KALEABSISAY K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MD KAMALHOSSAIN P. 
Évaluation :
3

I was never able to reach them via phone at any time of day. Their system would put me on hold, then say they're unavailable and hang up on me. I was charged for gas even after filling the truck and have a receipt to show for it. I will not recommend this location to anyone and if asked I'll tell that person to go somewhere else if they have the options. The floor staff was pleasant to work with but the above issues made the overall experience aggravating and unpleasant.

SHANNONJEAN N. 
Évaluation :
5

Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.

Orranna B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRYJAWAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTLORENZO B. 
Évaluation :
4

Checking in went very smoothly, checking out was a little harder, but got done after a short wait. Equipment worked well, and we are satisfied with the rental.

JEFFREYL N. 
Évaluation :
3

Office area appeared clean and well stocked with many moving boxes and other moving aides. That said, they did not have any furniture padding available, even though the website indicated they were available in the quantity I originally ordered (4 bundles). Was told there were none available anywhere in the U-Haul system. Wasn't even sure they were going to be able to provide the utility dolly I had ordered but they did find a new one...their last one...somewhere in the warehouse. Rest of the check-out process was relatively quick and painless. Cargo area of truck was clean but cab floor was dirty and the cupholders and other compartments on the center console were really grotesque. We asked for a wet towel so we could clean them before leaving the site. Even the towel they provided was dirty.

STEVEN K S. 
Évaluation :
5

We want to thank “John” who helped us on the reservation line! We needed a truck from the 12-15 to execute a partial DIY military move from Va to Md and we wanted to return the truck to the original vendor because we would have no way to get my husband back to VA with the professional movers here at the house. The first two reps told us it couldn't be done and that I would have to speak to “Scheduling” and that it probably would not be allowed since it would be an in-town move and that we could only have a rental for 24 hours. John, however, helped us get everything scheduled and the our partial move went flawlessly and the folks at the store were very helpful.

NATHAN K. 
Évaluation :
5

Services was great

ANNABEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
5

Do not attempt to charge loyal customers who return equipment in as good or better condition than received an additional 20 $when returning equipment early, albeit after hours.

ROBERTTROY E. 
Évaluation :
3

The website did not allow me to get past the “share location” step so I could check my vehicle in so I am being charged 20 bucks for a worker to check the vehicle in.

DAMIONK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vernon R. 
Évaluation :
4

They need to maintain enough staff to cover all duties especially during summer when it's busy. I waited for 30 min to get a trailer hitched because the guy left and there was only one person left manning both the counter and hookups. Lucky I was not in a big hurry

ERICNADUA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLESE H. 
Évaluation :
3

If you live in the area. Unfortunately I did not, and the location I was supposed to pick up the vehicle did not have it. So I had to go 30 miles out of the way to pick it up. Someone could have called me to let me know I could have made other arrangements.

MARVINALEXANDER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KISHASHAUTE SUZE B. 
Évaluation :
5

I felt so good. No complaint.

TOMOHIKO K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THEODORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas O. 
Évaluation :
1

Big operation but badly managed. The staff was rude, they were not interested in serving the customers. I was made to wait outside in the sun when I returned the van, the lady In braids had a nasty attitude. When I asked for a manager, the response was that's how they treat people here. Never, ever coming back to this location.

DANIEL A. 
Évaluation :
5

The Best Team ever all ways Professional and Helpful

RONALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAMALLEN R. 
Évaluation :
1

Still waiting on the call from management

COLLINAHMAD F. 
Évaluation :
2

My representative was rude because I needed the truck for an additional day . She said now we have to figure out how to help the other customers . I tried online but it wouldn't give me the option and then I ordered Two furniture dollys they didn't even have them available . The kids gave me two other dollys that I didn't need and still charged me .Next time I am picking a different uhaul . I miss when Peggy was the manager everything was organized I didn't feel like I was being an inconvenience to anyone . I am a paying customer the level of customer service has gone down

PRISCILLAVICTORI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIDARNOLD Z. 
Évaluation :
5

Melcolm provided excellent customer service.

Lacher C. 
Évaluation :
5

The service was impeccable from the inside to the outside.

TERRYRICARDO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
1

It is a very bad rental, I have a new no profit FBCL Food Distribution. I rent a van or 10 footer on a monthly bases. The driver doo would not close and when I pressed on the brake to stop the truck the steering wheel shook very bad. I wanted to keep the truck longer but felt unsafe so, I had to return it after my first pickup. The Woodbridge, Va on Telegraph is convenient for me but, I just can't take a chance with a vehicle that I am paying to use anymore it's not worth my life.

TRACEYC W. 
Évaluation :
4

Nothing different can be done.

LANAYVETTE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin M. 
Évaluation :
5

The service has improved ONE HUNDRED PERCENT!!! Previously, I went this location and the waiting time in line could be from 30 minutes to an hour. This time, only 20 minutes total time and I was on my way. When I drove to the rear of the building, a gentleman was already waiting for me with the trailer ready to be hitched to my vehicle. He explained to me the correct way to hitch the trailer. Without question and under no uncertain terms, their superior level of performance stands out even in an organization known for exhibiting such outstanding traits. Thanks to the U-Haul employees at this location for a job well done!!!

Lonnie H. 
Évaluation :
5

It would have been nice to talk to someone from UHaul when I would call. I had to wait for a customer service representative for over 20 mins several times

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O.  |  Expérience générale 
Évaluation :
1

We picked up the Uhaul cargo van. It was not clean in the interior. The photos and comments provided by Uhaul were incorrect. When we came back to return it they closed early which was unacceptable. Very frustrated and I don't understand the bill, it says 19,95 $ per day and I was charged 89 $per day???

EILEEN KEALEY D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKA G. 
Évaluation :
5

Pick up was great. Drop off was less then desirable. I got back to the location about 5 minutes before they actually closed and the doors were locked and I could clearly see through the windows that the staff was already counting money from the tills. There was another person there for drop off as well. I did the mobile drop off with no issue. Stores aren't supposed to close until the actual time from my experience working retail or customer service.

NOLANAUSTIN O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kathryn S. 
Évaluation :
5

The equipment was not clean and we returned the equipment cleaned although that is not how we received it.

KISHASHAUTE SUZE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BUNNARITH B. 
Évaluation :
5

Great service. They over billed me but took care of it very quickly.

KEANETERRILL B. 
Évaluation :
3

Lines tend to get long around the opening hours

MAHOYAVERY T. 
Évaluation :
4

Drop off needs better signage. Is a great service, makes drop off very convenient.

Kurt R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILOU S. 
Évaluation :
1

When I returned the U-Haul last night my personal vehicle had been blocked in by 2 lines of trucks that completely filled the fire lane in front of the building. I had to call a friend to pick my up and get an Uber today to get my vehicle back. There is no signage that indicates customers should not park there, nor was I told that I shouldn't park there. When I asked about why they did that, I was told that it was because the homeless were sleeping in the trucks. I say I'd call the fire marshal next time (they were blocking the fire lane), but there won't be a next time. I'll go out of my way to find an alternative.

Marvin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIMOTHYJOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEXTER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOYNETTELASHARON W. 
Évaluation :
2

My issue wasn't with U-haul directly, but with the “moving help” feature of the company. After having arranged for movers through. Company vouched for by U-Haul, my movers were an hour and a half late without explanation or apology. I had to call over 5x to reach the only number listed for the moving company. When I finally made contact, the representative (who I've spoken to several times) acted as if my purchased moving services were optional stating “I'll see if my guy is available.” My husband and I began moving many of our things on our own. They, in turn, caused the return of my truck rental to run behind, costing me more money.

ASHLIMARIE S. 
Évaluation :
5

Great, professional, and simple process, from scheduling the rental online, to the convenient check-in online, the pickup at location, and the turn-in! All went well...and very efficient! Thanks to the entire U-Haul team!

DALE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD W. 
Évaluation :
4

Weekends are not good, I'm always there for an trailer however none are available! WEEKENDS who knew.....

MOSESA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARISTIDIS F. 
Évaluation :
5

I had a great experience. I rented a cargo ban, hand truck and pads. I found the initial online booking process to be easy to navigate. When I entered the store for pickup, it was equally as simple. The staff was friendly and answered all of my questions. They have ample supplies. I was able to purchase a mattress and box spring cover set that had handles. This was great as my Amazon purchase without the handles was almost 3 times more expensive. It went back. I recommend the Telegraph Road, Woodbridge location for your vehicle or supplies.

CHRISTINA LORNA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionne C. 
Évaluation :
3

Have a full tanks of gas before giving it to a customer and don't charge them for gas they never used

Marco B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAY H. 
Évaluation :
5

Services were great.

Dexter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Mrs. Ransom was so pleasant and professional. She took care of me quickly! She explained everything and answered all my questions about other products! She is the real reason I would continue to come back to this location!

TAMICKA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua R. 
Évaluation :
5

The truck had a minor issue with turning the key. The manager was having it looked at when I left so I think they are responsive to customer feedback.

SHERILYNN C. 
Évaluation :
4

Clearer signage for returns, and returns at the back.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY R.  |  Premières impressions 
Évaluation :
5

Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!

john c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERGENLOUISE G. 
Évaluation :
5

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

David C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene M.  |  Premières impressions 
Évaluation :
3

Some of your workers not helpful at all.

THERESA O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jarin e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISAMARIE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orranna B.  |  Premières impressions 
Évaluation :
5

Non

Clementine H.  |  Expérience générale 
Évaluation :
5

Am well pleased of the services rendered. Had great experience.

Samuel A.  |  Expérience générale 
Évaluation :
2

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Merci.

LARRYANTHONY T.  |  Premières impressions 
Évaluation :
3

It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.

Ron B.  |  Expérience générale 
Évaluation :
5

Customer service were very helpful

Marcia G.  |  Expérience générale 
Évaluation :
1

The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.

APRILE F.  |  Expérience générale 
Évaluation :
4

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Mary D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON H.  |  Expérience générale 
Évaluation :
5

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

ella w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L.  |  Premières impressions 
Évaluation :
5

Merci

Nyika E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M.  |  Expérience générale 
Évaluation :
5

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

yashica s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elwin B.  |  Expérience générale 
Évaluation :
5

No issues. No complaints. Excellent service

Elwin B.  |  Premières impressions 
Évaluation :
5

Theyre a good team who treats their customers great in all aspects.

Bernard A.  |  Premières impressions 
Évaluation :
5

Fabulouse! Where's our claim for damages from our safe trip insurance??

Phyllis-Elsie H.  |  Expérience générale 
Évaluation :
5

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Demetrius T.  |  Expérience générale 
Évaluation :
4

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Richard C.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful great service.

Juamada P.  |  Premières impressions 
Évaluation :
4

It was okay. Great staff but the storage isn’t that great

abby o.  |  Expérience générale 
Évaluation :
5

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

RON H.  |  Expérience générale 
Évaluation :
5

You have a great team at Uhaul .

William C.  |  Expérience générale 
Évaluation :
5

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Connie C.  |  Premières impressions 
Évaluation :
3

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

Brian J.  |  Expérience générale 
Évaluation :
5

They are very nice people to work with.

mary v.  |  Premières impressions 
Évaluation :
5

Peggy was awesome and made it all easy for me

Fermin G.  |  Premières impressions 
Évaluation :
5

Good service

Derick C.  |  Expérience générale 
Évaluation :
5

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Demetrius T.  |  Premières impressions 
Évaluation :
5

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Eric M.  |  Premières impressions 
Évaluation :
5

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

Kenny M.  |  Premières impressions 
Évaluation :
4

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

MICHELLE S.  |  Expérience générale 
Évaluation :
1

Poor and unprofessional customer service from all employees at this uhaul location.

Nana A.  |  Premières impressions 
Évaluation :
5

Good customer service.

Randall H.  |  Premières impressions 
Évaluation :
5

Great services

FRANCIS B.  |  Premières impressions 
Évaluation :
5

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 

kelli o.  |  Expérience générale 
Évaluation :
5

Peggy and her team do a great job!

Robert H.  |  Expérience générale 
Évaluation :
5

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

kelli o.  |  Premières impressions 
Évaluation :
5

Peggy and staff were great, The best UHAUL Store I've dealt with. Peggy helped my family arrang a difficult move. We couldn't have done it without her. She's the best! Thanks Peggy!

Matilia W.  |  Expérience générale 
Évaluation :
5

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

MARTHA M.  |  Expérience générale 
Évaluation :
5

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Catherine A.  |  Expérience générale 
Évaluation :
5

Staff is great and facility is really convenient.

Montgomery G.  |  Expérience générale 
Évaluation :
5

Peggy was great to work with and so helpful. Will definitely use this place again!

Kevin G.  |  Premières impressions 
Évaluation :
5

Good customer services

Patrick T.  |  Premières impressions 
Évaluation :
5

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

lawrence b.  |  Expérience générale 
Évaluation :
5

Great experience

Brandon M.  |  Expérience générale 
Évaluation :
5

The customer service was great

Janet C.  |  Réservation 
Non reviews have been submitted for this location.

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