Customer Reviews for U-Haul Moving & Storage of Potomac Mills

14 630 évaluations

14523 Telegraph Rd   Woodbridge, VA 22192
(@ Gideon)

(703) 490-1444

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(703) 490-1444

14523 Telegraph Rd
Woodbridge, VA 22192
(@ Gideon)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Extremely easy check out/in process. The cleanliness of the van was exceptional. Staff was very courteous and professional. Would highly recommend!

diane J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Nothing, everything was perfect

Elohim M. 
Évaluation :
5

Very fast service. Quick and easy.

Sebastian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela C. 
Évaluation :
2

Never hire staff such as Mr Mike Jones.

Ellis B. 
Évaluation :
5

I've been renting trucks here for years and quite often and I've always had good experiences.

angela C. 
Évaluation :
3

Personnel were inconsistence. I request to drop the vehicle at another location calling the same rental day to the 800 number and received an approval email. The next day right before the turn in, I received a call from the store telling me that I have to drive more than 160 miles and drop the vehicle were I pick. The person treatened me with a $500 additional charge. Not worthy to made deal that way. I felt scammed!

Mauricio F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GARYMICHAEL L. 
Évaluation :
4

Thanks

Pablo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUESKALUME M. 
Évaluation :
4

Staff were very friendly at both locations.

Rebecca M. 
Évaluation :
4

Me and many others costumers yesterday tried to share our location during drop off could not connect and pin our location. I don't know if this was a website problem, but hopefully it gets fixed. I wish not to get charged that fee because of the website being down

Michelle A. 
Évaluation :
5

So satisfacción

carlos C. 
Évaluation :
5

I rated excellent because even though there was a long line, the staff here are amazing about helping people and working with customers. The only improvements you could make here are organizational to keep the line moving and installing mirrors at the corner of the storage buildings so you can see traffic.

David B. 
Évaluation :
5

Our rental truck was ready on time. We had a smooth process checking in and checking out.

Amy T. 
Évaluation :
5

No comment

Matthew V. 
Évaluation :
5

S.O.

Orrin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
5

Great and helpfull staff , very friendly and guided us every step. I will be using the same location for future needs.

Mario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oudaphone V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco N. 
Évaluation :
2

I always experience issues with this location. They make the experience too cumbersome for customers with reservations. The one by Manassas Fairgrounds is far better.

Richard P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nyemade J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina K. 
Évaluation :
5

Keep your current efficient, staff and dependable trucks.

STEVE S. 
Évaluation :
5

N/a

Larissa A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia A. 
Évaluation :
3

Persons working counter were not very friendly.

Dennis S. 
Évaluation :
3

Air conditioning did not work and the inside was not very clean. We reserved 2 moving dollys and when we arrived we were told they only had 1....what's the point of making a reservation if it's not going to be honored.

Steven K. 
Évaluation :
1

Absolutely terrible experience! Words cannot describe the amount of stress this location put us through. Do not go here!!! We made a reservation for a 21' truck weeks in advance and tried to use the app to pick it up. It didn't work. So, we waited in line for 45 minutes only to discover that, despite our reservation, they didn't have a truck for us. Shrugged their shoulders and said maybe they'd have one for us in a day. When we asked the rep if he could please reach out to area locations to see if they had a truck, his response was to tell me that I could call them myself. Eventually, after my husband and I argued about the situation, a 20' truck was suddenly available. On top of everything else, they overcharged us, too. As a military family, we have rented U-Hauls all over the country and have never had such a terrible experience. We wasted half the day at this U-Haul location. Go to the location in Triangle - much better service and we have never had a problem there. (We initially tried to rent in Triangle, but their trucks were already rented.)

Michelle K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane P. 
Évaluation :
5

Rien

JAMESEDWARD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
4

I use this place cause it's 24hr drop off is really convenient.

Michael J. 
Évaluation :
3

Don't moving the trucks pick up date and time the day before moving. Had to drive an hour out of the way to pick up a truck that I reserved a month ago. Why do you even let people make reservations if you're just going to change them any way. I will never use uhaul again and have been worrying people about what you do.

Ben J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDINOWEI I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

I will NEVER recommend the Truck Share 24/7. The counter staff were very nice and had no problem validating that I was the renter and that my ID matched HOWEVER the automated check-in is not worth the drama. They insisted on calling my mother to verify I Was who I said I was. It was a joke. Face matched license and license match what was already loaded into my profile. Filing a longer complaint about that in a separate email. I was treated crap by the online chat that were delayed in response and took them over 10 minutes to FINALLY call my mom. I didnt tell my mom WHERE i was taking the truck NOR was I asked that when I made the reservation. So where does that help other than irritate me and irritate her with the stupidity. Just do it in person... much easier. Other than the guy that I asked if the vehicle was ready (as i was directed by the counter staff) and his response was "well it was running"...like code of of course it was ready. So not sure how I was supposed to know that the running van meant it was ready for me.

Sharon O. 
Évaluation :
3

Our reservation included furniture pads. The location did not have any furniture pads available, even though they were on the reservation. We had to drive 30 minutes to the next closest location to get pads for our move. Other than that, we were very happy with the rental process... one of the best U-Haul transactions we have experienced over the years.

Mark S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Howard M. 
Évaluation :
3

Outside smelled like a Cheech and Chong fest.

DANNY G. 
Évaluation :
5

I returned the rental after hours. I cannot accurately rate the staff

Stanford T. 
Évaluation :
1

Horrible! The place was packed, this site is not the ideal to drop off or pickup from what I was Witnessing. Asked for help, no one came, I had to unhook and drop it myself, it's heavy for someone who is my size, I had to use my jack from my truck to unhook it. Definitely would not use this location again. BTW, was there about an hr just waiting for someone.

Aubree S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Endale M. 
Évaluation :
3

I was not provided instructions with the new check in system of taking pictures with my phone and uploading them through the check-in system. I was literally handed a vehicle with little "in processing" instruction and a goodbye. I still have not received a receipt for my visit and it is going on 2 weeks.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

megan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC G. 
Évaluation :
5

Thanks

Fathalla A. 
Évaluation :
5

The lady at the desk that assisted me was phenomenal. She was very customer service oriented and helpful. She answered all my questions in getting a storage last minute and a moving truck. What a great employee y'all are blessed to have!

Rae J. 
Évaluation :
5

Nothing. Truck was fine and staff was very friendly!

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador R. 
Évaluation :
1

App is poor, no advanced notice you need to call and verify with 3rd parties. Why do you need that with a license image, face image, and a credit card? Staff not helpful. Truck ran terribly Missing pads from my order, even though staff was on site, was told that they weren't open

James A. 
Évaluation :
5

Professional staff and thank you

Walter B. 
Évaluation :
4

S.O.

Eric F. 
Évaluation :
5

Everything was great

Pedro S. 
Évaluation :
4

Truck A/C did not work. It was very hot that day not a good day to not have A/C. Brakes on the truck needed attention too. The truck was clean though.

John F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DeAnn W. 
Évaluation :
4

It wasn't the most inviting location. A bit rude or blunt at first, but the employees were nice and helpful after that initial interaction.

Rafil A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad F. 
Évaluation :
4

Thank you for assisting me with extending my truck rental...

Domita H. 
Évaluation :
5

Every thing was good

Sharon K. 
Évaluation :
5

This location has a lot of availability, well staffed, very professional employees.

Todd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juana R. 
Évaluation :
5

The whole staff was super friendly and informative

Jeremie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Manuel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ajimal Z. 
Évaluation :
4

I received many communications during the rental period. Several of the notices did not match and were deceiving, e.g., drop off location. I thought I had picked my drop off location but multiple messages indicated otherwise. I ended up having to call multiple phone numbers to determine the expected drop off location.

Robert S. 
Évaluation :
2

Area known for people hanging out and harassing those attempting to rent to be hired for work. Parking lot is awful

Scott M. 
Évaluation :
5

I have not had my reciept sent to me by email of what they charged me

John F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jorge C. 
Évaluation :
4

Welcomed professionalism shown by employee's.

Charles D. 
Évaluation :
5

The cell phone app is a piece of crap that is not user friendly and doesn't work well. I say that as a Website developer with more than 20 years experience. On checkout, expanding the low resolution cell phone pics of 4 sides of the truck in bright sunshine sucks trying to check for unmarked damage. I was unable to get the app to accept my dash board pictures when I returned the vehicle. I don't know who the app was supposed to help out, but it's certainly not the customer. The facility location is handy, otherwise I would find some other rental company to avoid the hassle of the app.

Dale C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
4

The team here worked very hard and efficiently with clients. They are a very busy location that is well staffed with knowledgeable and friendly people. The only inconvenience is that they have insufficient parking space for their rental equipment and it can get congested when trying to get to storage units and it is hard to see around some of the corners when pulling out. But go slow and it all works.

Tara S. 
Évaluation :
5

Insure that the tightening knob is lubricated knob - so that it is easier to "spin" the knob on the trailer hitch ball.- I had to use WD40 to retighten the trailer cup to the trailer hitch ball.

Delbert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arturo Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmad Tariq N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khwaja omar S. 
Évaluation :
5

Everyone was very kind and helpful. One of your employees has a wonderful sense of humor.

Kelly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Ramil R. 
Évaluation :
2

Firstly, I made the reservation online and when I got there there was no record of my reservation So I was unable to check in from my phone. When I walked into the office everyone was on their phones and about 60 seconds in I got a “oh hey” when the service member looked up from her device. I explained to her what I needed and told her that I would need a truck with a dolly and an appliance dolly. She processed that in her end (so I thought) and brought me a 10 foot truck. After getting halfway to my destination my wife who was following me called and told me that this truck didn't have a ramp. So we pulled over to double check and It also didn't have the dolly I requested either. We turned around to go back to the uhaul location and it took over 45 minutes for the service member to get me the truck and supplies that I needed. It was a dirty truck that she said needed to be back ASAP because it was scheduled to go to someone else. She reiterated that I would not have to pay for the cleanup fee since the truck was already dirty. When I returned I gave the keys and left. But it seems that I was overcharged anyhow. This location is staffed with unprofessional CHILDREN and you should really reconsider hiring people who would rather be listening to music and playin on social media/devices than take care of customers that they were hired to take care of. 1 star out of 5. Seriously disappointed.

Candice P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERTKWABENA B. 
Évaluation :
5

staff was very helpful. had a problem with the app because the mileage was incorrect on the initial contract, and the app only allows you to accept - not even put in a comment. the staff, however, was very helpful and corrected the billing at my return.

patrick S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muhammad W. 
Évaluation :
1

The lady at the counter was as helpful as she could be given the situation. I was scheduled to pick up a truck and car hauler at 1000. When I arrived, the equipment wasn't there; supposedly, the previous renter was late, and that's why the truck wasn't there. My concern is not with the staff at the store per se as the lady was very concerned and did all she could to help. My concern is with whomever scheduled my pickup. I was delayed two hours while we tried to find the equipment and ultimately had to wait two hours for the truck.

Gregory B. 
Évaluation :
1

The lady at the counter was as helpful as she could be given the situation. I was scheduled to pick up a truck and car hauler at 1000. When I arrived, the equipment wasn't there; supposedly, the previous renter was late, and that's why the truck wasn't there. My concern is not with the staff at the store per se as the lady was very concerned and did all she could to help. My concern is with whomever scheduled my pickup. I was delayed two hours while we tried to find the equipment and ultimately had to wait two hours for the truck.

Gregory B. 
Évaluation :
5

The staff there is very nice, they all should get a big raise like 20 percent.

PEGGY R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shameka H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAUSHA C.  |  Expérience générale 
Évaluation :
5

All is excellent except the numerous men asking if my daughter and I needed help. Although there is a no trespass at the U-HAUL site, the men continue to ask if we needed help. Is there anyway to keep them at least 100 ft from the property? Other than that, all is great with U-Haul! A. Flores

Adelene F.  |  Expérience générale 
Évaluation :
4

Everything was great. Did not feel safe due to the lack of lighting inside the storage unit.

Adelene F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H.  |  Premières impressions 
Évaluation :
4

All was great; however, if the rate had remained the same, I would still be storing property at the Potomac mill U-Haul, but I understand its business, not loyalty to the Customers. Overall, above-average experience; thank you!

Jeffrey S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lillette W.  |  Expérience générale 
Évaluation :
3

No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.

Mary D.  |  Expérience générale 
Évaluation :
2

Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.

Terence B.  |  Premières impressions 
Évaluation :
5

Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your service

Latoya F.  |  Expérience générale 
Évaluation :
3

I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit card

Latoya F.  |  Premières impressions 
Évaluation :
5

I don't normally write reviews but I had to because the women at this job were phenomenal. I'm going through a hard time right now and they didn't just make me feel like a customer but something more and put a smile on my face when I didn't feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

CHALINASHIANNE J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joya W.  |  Expérience générale 
Évaluation :
1

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

chanel s.  |  Premières impressions 
Évaluation :
5

Very handy. First month free clinched the deal for me.

Muhammad Junaid A.  |  Expérience générale 
Évaluation :
5

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Tasia B.  |  Premières impressions 
Évaluation :
5

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Muhammad Junaid A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS F.  |  Expérience générale 
Évaluation :
4

Everything was great wouldn’t change a thing

Parker M.  |  Premières impressions 
Évaluation :
5

Thanks!!!

SONJA NICOLE J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eunice G.  |  Expérience générale 
Évaluation :
5

Beyond exellent service in the store. All employees are courteous

PAULY-YOUNGAIRLE D.  |  Expérience générale 
Évaluation :
2

The staff was great however the layout of the the facility made it difficult to access my unit with anything besides a small car. I chose this place because it was advertised as 24/7 but more often than not there were rental trucks blocking the through way. However, to the benefit of this location this seems endemic to all uhauls. Therefore for future storage needs i will be renting from a non-uhaul location

sean h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES A B.  |  Premières impressions 
Évaluation :
5

The manager on 19 August was very good and worth investing in.

Eric V.  |  Expérience générale 
Évaluation :
1

First, we would not have chosen this location, but our options were limited due to the size of truck we were returning (26'). We called on Friday 8/13 to speak with an agent about securing a storage unit, but she stated she did not know if there was availability and did not know how to check if there was availability. She took my name and phone number and said he manager would call back with info. We never got the follow up communication. So I called back Saturday 8/14 to inquire again, and Brandon was helpful and confirmed a 10'x10' unit for us to start Sunday 8/15. We arrived Sunday 8/15 and waited a while to be helped. A young lady with long curly hair and freckles led me up to help me, and took a 5 minute phone call in the middle of helping me. She didn't seem to have a thorough understanding of the system and how to get me into my unit quickly. Finally she gave us an access card and the unit number. When we drove around to the unit, it was in use but closed to the owner for nonpayment. So we go back inside to get another unit. A young, thin gentlemen with braces helped assign us to another unit, which was going to be larger and more expensive since there were no other 10'x10' available. I hen we went over to that unit, it was also in use and closed to the owner for nonpayment. He came around to the unit to meet us and completely shared our frustrations because there were no other available units of any size. He stated his frustration with the assistant manager who is responsible for not letting their system show availability for these types of units. (Sorry for the descriptions, no one on site wore a name tag). We quickly called a Public Storage down the street where a fast, friendly, professional associate got us a unit immediately. Thanks to their assistance, we were able to secure our belongings same day with ZERO HASSLE! The experiences between the two companies was night and day. I am also aware that the manager of this location passed away recently, which we were sorry to hear. I have no doubt the team we encountered was working hard to do the beat they could, given the circumstances. As a customer, i just want to relay that they need more support and assistance right now. Your corporate leaders would not be happy with how this location is currently operating.

Holly S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ginny P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas R.  |  Expérience générale 
Évaluation :
5

My wife and I were moving to a new house in the area, and we needed to put our property in storage. We were stressed out enough. However, store manager Dana Russell showed tremendous customer service in helping us get set up with the storage we needed. I am grateful to her for alleviating a stressful situation we were in.

Jonathan P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stetson P.  |  Expérience générale 
Évaluation :
5

Efforts of Store manager Dana Russell were huge boost and took a lot of stress off us with moving experience for my wife and I.

Jonathan P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine J.  |  Premières impressions 
Évaluation :
5

Dana is amazing!

david w.  |  Expérience générale 
Évaluation :
5

Dana is great Customer service accuracy just all around very nice

Lisa B.  |  Premières impressions 
Évaluation :
5

Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.

Orranna B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CATHY R.  |  Premières impressions 
Évaluation :
5

Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!

john c.  |  Expérience générale 
Évaluation :
5

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

David C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darlene M.  |  Premières impressions 
Évaluation :
3

Some of your workers not helpful at all.

THERESA O.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jarin e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISAMARIE J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orranna B.  |  Premières impressions 
Évaluation :
5

Non

Clementine H.  |  Expérience générale 
Évaluation :
5

Am well pleased of the services rendered. Had great experience.

Samuel A.  |  Expérience générale 
Évaluation :
2

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Merci.

LARRYANTHONY T.  |  Premières impressions 
Évaluation :
3

It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.

Ron B.  |  Expérience générale 
Évaluation :
5

Customer service were very helpful

Marcia G.  |  Expérience générale 
Évaluation :
1

The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.

APRILE F.  |  Expérience générale 
Évaluation :
4

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Mary D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PEGGY F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RON H.  |  Expérience générale 
Évaluation :
5

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

ella w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel L.  |  Premières impressions 
Évaluation :
5

Merci

Nyika E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus M.  |  Expérience générale 
Évaluation :
5

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

yashica s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elwin B.  |  Expérience générale 
Évaluation :
5

No issues. No complaints. Excellent service

Elwin B.  |  Premières impressions 
Évaluation :
5

Theyre a good team who treats their customers great in all aspects.

Bernard A.  |  Premières impressions 
Évaluation :
5

Fabulouse! Where's our claim for damages from our safe trip insurance??

Phyllis-Elsie H.  |  Expérience générale 
Évaluation :
5

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Demetrius T.  |  Expérience générale 
Évaluation :
4

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Richard C.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful great service.

Juamada P.  |  Premières impressions 
Évaluation :
4

It was okay. Great staff but the storage isn’t that great

abby o.  |  Expérience générale 
Évaluation :
5

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

RON H.  |  Expérience générale 
Évaluation :
5

You have a great team at Uhaul .

William C.  |  Expérience générale 
Évaluation :
5

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Connie C.  |  Premières impressions 
Évaluation :
3

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

Brian J.  |  Expérience générale 
Évaluation :
5

They are very nice people to work with.

mary v.  |  Premières impressions 
Évaluation :
5

Peggy was awesome and made it all easy for me

Fermin G.  |  Premières impressions 
Évaluation :
5

Good service

Derick C.  |  Expérience générale 
Évaluation :
5

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Demetrius T.  |  Premières impressions 
Évaluation :
5

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Eric M.  |  Premières impressions 
Évaluation :
5

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

Kenny M.  |  Premières impressions 
Évaluation :
4

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

MICHELLE S.  |  Expérience générale 
Évaluation :
1

Poor and unprofessional customer service from all employees at this uhaul location.

Nana A.  |  Premières impressions 
Évaluation :
5

Good customer service.

Randall H.  |  Premières impressions 
Évaluation :
5

Great services

FRANCIS B.  |  Premières impressions 
Évaluation :
5

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 

kelli o.  |  Expérience générale 
Évaluation :
5

Peggy and her team do a great job!

Robert H.  |  Expérience générale 
Évaluation :
5

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

kelli o.  |  Premières impressions 
Évaluation :
5

Peggy and staff were great, The best UHAUL Store I've dealt with. Peggy helped my family arrang a difficult move. We couldn't have done it without her. She's the best! Thanks Peggy!

Matilia W.  |  Expérience générale 
Évaluation :
5

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

MARTHA M.  |  Expérience générale 
Évaluation :
5

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Catherine A.  |  Expérience générale 
Évaluation :
5

Staff is great and facility is really convenient.

Montgomery g.  |  Expérience générale 
Évaluation :
5

Peggy was great to work with and so helpful. Will definitely use this place again!

Kevin G.  |  Premières impressions 
Évaluation :
5

Good customer services

Patrick T.  |  Premières impressions 
Évaluation :
5

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

lawrence b.  |  Expérience générale 
Évaluation :
5

Great experience

Brandon M.  |  Expérience générale 
Évaluation :
5

The customer service was great

Janet C.  |  Réservation 
Évaluation :
5

Aucun

john s.  |  Expérience générale 
Évaluation :
5

S.O.

Aracelly A.  |  Expérience générale 
Évaluation :
5

Peggy was wonderful.

Frances B.  |  Expérience générale 
Évaluation :
5

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Osei D.  |  Expérience générale 
Évaluation :
5

Thank you, love this location and the staff. The owners are great

Iosif G.  |  Expérience générale 
Évaluation :
5

What a pleasant experience even though moving is a royal pain, everyone at the Uhaul office was extremely nice, thanks Peggy for being Supper Nice and making the moving experience less painfull....:)

Evelyn B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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