Customer Reviews for U-Haul Moving & Storage of Poway

5 030 évaluations

13210 Poway Rd   Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

(858) 486-3660

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(858) 486-3660

13210 Poway Rd
Poway, CA 92064
(Approximately 4 miles east of the 15 freeway on Poway Rd)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammie E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia J. 
Évaluation :
5

Continue to view your (staff) actions/customer support from the eyes of the customer. This was a good experience with U-Haul.

terry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph K. 
Évaluation :
5

Good service.

Glenn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent A. 
Évaluation :
5

The cguy, I forgot his name was great as always. I think he's the owner.

Rsiner Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

feridon N. 
Évaluation :
1

It took over two hours to pick up the trailer. The kid asked me if I could load my car into the trailer myself. When I said I wanted help he had to call a guy up from the back to help who was obviously upset about it. They were arguing over the phone while I was standing there. Once it was all said and done they didn't even check my trailer lights. Just sent me on my way.

Michael T. 
Évaluation :
1

The brakes failed on the truck. We were charged fo a rental truck at the return home, without carrying our load. This is bulkshit . Endangered our lives, did accomplish the objective, still charged. We should sue you. We are looking at Penske for our next rents. We use around 20 per year, and are tested like this. Not even I I'm sorry for giving you a truck with bad brakes.

Alan U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

abigail s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G.  |  Expérience générale 
Évaluation :
5

Everything work as expected! I can only recommend.

DarioSerafino T. 
Évaluation :
5

Everyone was cool ,checkout went smooth checked the gas cage like I was told it seemed to be on half full.I drove it two miles to my house and it moved off the half.We drove a total of 5 miles and your company wanted to charge me $10,5 for gas.Number one gas is $5 a gallon and 10,5 Is overkill for 5 miles.Because I complained she took off the gas charge but still charged me for $1,39 a mile for ten miles.I guess this is how u guys do business.Not very customer friendly.Regatds Richard Sloane

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocio b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanene R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G.  |  Expérience générale 
Évaluation :
5

The GM, Toby was amazing and so helpful. After having a horrible experience with the truck rental itself, poway storage really helped us out. Can't thank you guys enough. The truck rental in Scottsdale Arizona can learn a thing or two from the Poway location. Like night and say

Scott H.  |  Online Move In 
Évaluation :
5

Excellent service and equipment for a fair price as alaways! Toby is a huge asset to this location, he is doing an amazing job!

Brandon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce S. 
Évaluation :
5

Thanks to Toby for all the help with my needs for storage and truck rental during this past 30 days. A great experience.

Todd W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine M.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle

Rick B.  |  Premières impressions 
Évaluation :
5

Your employee Tobey was awesome!! He corrected an error from someone else in your company. My reservation was screwed up and Tobey in Poway straightened it all out. He was extremely polite and was awesome to deal with. I haven't had better customer service, great employee! Thanks Tobey!

Brad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monte A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lennard G. 
Évaluation :
5

The service was amazing. Toby was very friendly and when I didn't have a certain adapter to fit the electric he lend me his! He could have tried to sell me one.. that's a dollar profit lost today but a new customer for life gained!

Rainer Z. 
Évaluation :
1

The gas was filled to the level when the truck was rented -I put a gas about $25 after drive 50 miles. The staff did not check the gas level with me and told that it was done as the key was returned. I found that there was about $10 charged on the bill from email invoice.

Byung A. 
Évaluation :
5

The manager was outstanding! Very helpful and patient with me cause I haven't rented anything in a very long time. Appreciated it.

Roger H. 
Évaluation :
5

Everything was smooth. No suggestions. Trailer had relatively new tires which was important for this 1 000 mile trip. Merci!

David M. 
Évaluation :
5

Excellent

kai W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tass J. 
Évaluation :
3

Returned the truck within the 4 days but we were charged for 5 days. Then it took 45 minutes on the phone to finally get help to get our refund for the overcharge. Huge inconvenience.

john D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Would be nice if to have a portable ramp for rental for the trucks that don't have them

michelle W. 
Évaluation :
5

The general manager was very helpful and patient with all my questions. He helped figure out a solution.

KELLY P.  |  Premières impressions 
Évaluation :
5

I got charged two days for rental consecutive it happened twice so both times including the drop off day I waited until 6 pm because it is upsetting that the workers could not tell me how much he was charging he said when we are done it will email you a receipt with total! If he told me he was going to charge two more days I would have brought it back the next morning as it was not in use! Hopefully uhaul will find a honest solution to being upfront with the way the computer operates!

Jonathan P. 
Évaluation :
5

Toby did a terrific job helping me over the phone, when I arrived, and when I returned the truck. Great job Toby!!

Bradley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMEENA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet V.  |  Expérience générale 
Évaluation :
5

Great experience for pickup and drop off. Friendly and efficient service. Thank you all

Scott S. 
Évaluation :
2

I ordered a van and it was canceled last minute then I was offered a 15 ft truck that had it's check engine lights on and low fuel. I had to go to different location that was way further and was not compensated for the fuel cost for the difference in distance.

Brigitte P. 
Évaluation :
5

Employees were friendly and super helpful at Poway Uhaul. I will be back!

Garrett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorenzo V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alessandro R. 
Évaluation :
5

Great experience through the website and in person. Quick and easy. Will use U-Haul again.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Farnaz K. 
Évaluation :
5

Special thanks to Tody at Poway store for helping with my own vehicle's left turn light drive circuit fuse failure. And finally replaced the 10feet U-Haul truck quickly, so the move was smooth! Very nice and professional staff, great!

Keqiang Z. 
Évaluation :
5

The staff was awesome!!

MELISSA M. 
Évaluation :
5

I am very pleased with my experience with UHaul over the past 24 months. From longterm storage to attaching a permanent trailer hitch for my bike rack to renting the cargo vans or a pickup truck for a few hours. Everyone has been very helpful and the costs have been very reasonable.

EDWARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamad E. 
Évaluation :
5

In my mind this facility is without a doubt the best. Especially with nothing but friendly, courteous and caring employees, who greet you with the utmost respect. Again this is the best facility in San Diego.

Gerald S. 
Évaluation :
5

The staff was great polite friendly and very helpful. The Poway facility is clean and well run.

sue s.  |  Expérience générale 
Évaluation :
5

I was greeted immediately at both pick up and return. The staff was pleasant, knowledgeable, and quick, and the paperwork is much better than the last time I rented from U-Haul.

Jethro H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip C. 
Évaluation :
5

Owner is a great guy and extremely helpful!

Phong B. 
Évaluation :
5

Great service and value!

Fredrick Y. 
Évaluation :
5

Great location and great customer service/employees!

Tianne B. 
Évaluation :
5

Don't changing anything

Dick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marko N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY H.  |  Expérience générale 
Évaluation :
5

Absolutely flawless - Poway's location is fantastic.

Troy N. 
Évaluation :
5

Professional management well displayed😊

Fredrick Y. 
Évaluation :
5

The greatest there ever was and will be. Don't go changin...

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
4

We tried a location on pomerado road first and endured increasingly unprofessional and disrespectful treatment by the old man (watching porn at the desk, visible in the reflection behind him) who copied an ID and ran a credit card just before a heated phone conversation in arabic interrupted what appeared to be a completed transaction. Upon hanging up the phone, rather than handing keys or receipts, he barked with escalating volume and hostility that he won't rent to the man with whom he'd just gone through the motions of renting to, adding that he won't rent to his family or friends either, then additional shouted decrees that were unintelligible because everyone had fled from the lobby by that point. The older poway uhaul location was our next stop. The staff there immediately addressed and assisted us in the utmost courteous and efficient manner. I happily bought every upsell he offered, and cannot express the glaring dichotomy of customer experiences between the poway road and pomerado road locations. Had I not gone to poway road location after the pomerado one, I likely never would have used uhaul ever again, thus I'm happy home depot was out of cargo vans in the area leading me to find out that uhaul as a whole hasn't slipped into a rotten experience company, and it was just a belligerent thug misrepresenting the company's standards while souring and scaring customers away from the location on pomerado road. The parking situations at both locations should be evaluated for possible improvements, though.

Christopher W. 
Évaluation :
4

Really great, friendly customer service!

Sarah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg L. 
Évaluation :
5

Very easy to book online, and pre-checkin. Very expedient, courteous and professional. Beautiful new pickup truck rental. I highly recommend!

Jeffrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel D. 
Évaluation :
3

Overall the customer service was excellent. Receiving a truck with mechanical issues and 1/4 tank sucked! It was a HORRIBLY rough ride, the transmission was wrecked. Driving over 600 miles, fully loaded was the most dangerous experience I've ever had with a U-Haul rental. Upon return, Bryce in the Redding location was kind and allowed me to return there vs Red Bluff where I was originally scheduled. He drove the truck 10 feet and absolutely agreed something was wrong with the truck. It should NOT have been rentable in the fleet.

Juliane C. 
Évaluation :
5

Awesome service

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY D. 
Évaluation :
5

Helpful staff

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Always Convenient, Always Easy and Always quick. These guys aren't lazy. You want in and out and quick, come see them.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicola G. 
Évaluation :
5

Rear of trailer light for license plate broken.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
1

Was rude I always rent trucks at uhaul but I think I might start looking somewhere else

Darren E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy C.  |  Premières impressions 
Évaluation :
5

Smooth and timely services

Ayman A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phoebe C. 
Évaluation :
5

Personnel professionnel

Terry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olivier K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve A. 
Évaluation :
5

Everything was excellent.

Matthew D. 
Évaluation :
1

I ordered blankets and a furniture dolly. Wasn't in the truck. I called and was told "it looks like they forgot". I was like "no shit" now I don't have a furniture dolly or blankets but was charged for them. Nobody cares because the "just forgot" but I had to move all damn day without a furniture dolly. You people suck. The before hours check in did not work. Asked me for my passport. WTF!!! Who takes their fucking passport to U-Haul. I will never rent U-Haul again

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REMI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raquel M. 
Évaluation :
4

Parking is a challenge but everything else is great. The staff is courteous and friendly.

vernon d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank N.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joannah m.  |  Expérience générale 
Évaluation :
1

I was told that my U-boxes would be delivered to the Poway location and that they boxes would be moved inside their "gates" and when I called to follow up on another issue, I find that they are at another address and that the U-boxes would have to be picked up from there. This is a nightmare! No clear communication. Can't get on the website. Transferred on the phone multiple times. A MESS! Can't figure out why my U-boxes can't be delivered where I want them in the first place!!

Carolyn D.  |  Online Move In 
Évaluation :
3

When I made the reservations I Was reassured bueno staff member that the unit with the best location would be mine on Saturday when I came to move in. However, a different staff member told me that unit was already reserved. I was very disappointed. The unit I ended up getting had broken tile inside and a pipe in the back.

Karina F.  |  Premières impressions 
Évaluation :
4

It was clean and well maintained. The only concern I had and it is a small one is that the area my unit was in felt much warmer than the first area you walked into in the storage complex. I chose the climate controlled storage as I was storing antique dolls and some photographs and VHS tapes. I don't think anything was affected but I have not yet unpacked it all. Overall it was a great experience for my first time ever having to use a storage facility. Merci

Lorraine S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M.  |  Premières impressions 
Évaluation :
3

Many problems and headaches using auto pay system which led to many confrontational communications

RON M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W.  |  Expérience générale 
Évaluation :
5

The U-Haul facility on Poway Road is very clean and the staff is very friendly and courteous. There is one person that I would like to recognize and that is Toby he has excellent customer service and always greets people with a smile he is always there when you need him or have questions, and always works in a timely manner so the customer can get on their way. In all I would recommend this facility 100 %

Stephen H.  |  Expérience générale 
Évaluation :
5

We were very satisfied with our U-Haul experience at the Poway, CA location. We used them for over 5 years. We have always received excellent customer service. I highly recommend this facility to anyone needing temporary extra storage space.

CAROLINE D.  |  Expérience générale 
Évaluation :
5

Due to staff member LANDON VOELKER, this Uhaul is the one I have come to value highly. His customer service and outstanding attention to detail as well as his professionalism and friendliness in accomplishing everything 100 % would make me recommend Uhaul *at this location. *Especially if Mr. Voelker is onboard there. 5 stars for this employee! Merci!

gena d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL Y L.  |  Expérience générale 
Évaluation :
5

I think it's ridiculous that the staff won't help you to load or onload your car onto a car dolly or trailer or to help you to lock it down and secure it. I understand it's for liability issues, but really?

Sally M.  |  Premières impressions 
Évaluation :
4

You have a very good to show you there but when I moved out I had $4 and change a credit that they did not ever give me if you needed that money that bad I would have gave it to you

alan g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew T.  |  Expérience générale 
Évaluation :
5

Thank you for the convenience and ease.

Jorge J.  |  Expérience générale 
Évaluation :
2

People at desk weren't helpful. When I returned the truck several people arrived at the same time. Customer service rep said loudly "Jesus Christ does everyone have to come at the same time." Girl that helped in the AM wasn't too friendly and appeared sick…stuffy and coughing. Other locations are better.

Caroline C.  |  Expérience générale 
Évaluation :
5

Friendly staff, clean environment and very happy I chose this facility to store my goods in. Front desk very helpful very satisfying and very friendly

Mildred P.  |  Premières impressions 
Évaluation :
5

Thanks for your service

ANTHONY PHUC H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria D S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

Thank you for all of the years of use.

TED P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Expérience générale 
Évaluation :
4

This location is great. The storage is a bit unique - they're individual containers on the ground in a big lot (vs a big building with storage units). But it's clean & the staff is super friendly, and it was really easy to back up our truck and unload all our stuff.

Halley H.  |  Premières impressions 
Évaluation :
5

Both Josh and Tony are very nice and friendly to work with - enjoyed the experience very much.

Qing F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christina V.  |  Online Move In 
Évaluation :
5

The transfer to a different storage was efficient and fast. Awesome staff.

ERIC M.  |  Premières impressions 
Évaluation :
5

I appreciate all of the help from the staff. Merci.

Gaylene C.  |  Expérience générale 
Évaluation :
3

Understaffed And you should have a third choice Of unknown. Or undecided. Number 4 and 6 are answered incorrectly.

ANDREA P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio F.  |  Expérience générale 
Évaluation :
5

Jose Aguilar was awesome … always went the extra mile

Gary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly T.  |  Expérience générale 
Évaluation :
1

I called for three days and nobody would answer my call so I finally drove to Poway to check on my storage unit. On my moving out day Everything appeared to be fine except when my daughter found mouse droppings on my plastic tubs and on the floor of the unit. How long did this mouse live there before someone put a mouse trap in the unit? The worse thing is that the dead mouse is in one of my boxes! I took a picture of it if you need proof. I called the health department on my experience with your storage unit. It was documented. Since you have so many units why aren't the mouse traps or mouse poison checked on a regular basis? I have rented units for years and this has NEVER happened before. I have to throw out some items because I don't know how long the mouse lived in my unit. The unit should be prorated for July and I should receive a refund for the days that I did not use it. I am just glad I moved out my things when I did. I am very disappointed with the experience that your establishment provided and I will pass on my experience to others.

MARIA A.  |  Expérience générale 
Évaluation :
1

I made an online reservation for a 7x20x6 Vanbody, but when I arrived to the storage facility, the manager said that he could not find my reservation in the system. He showed me a much smaller 7x14 unit and said that was all he had or I could try searching for a self-storage facility in the area. I drove all the way from Maryland only to be told "good luck". In the end, the manager was able to rent me a 7x26 storage unit only because a reservation was canceled at the last minute. I had the whole move and storage planned weeks in advance and am frustrated with the nonchalant response of the manager. I also want to know why my reservation did not show up in the system even though I received an email confirmation.

Stacie C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue s.  |  Premières impressions 
Évaluation :
4

I love the facility however the parking is very minimal. I went at night so had no issue but I can't imagine trying to unload in the daytime. Also it would be a bit more convenient since it is key code entry to have the hours be 24/7 for storage units. There's cameras for security so I don't see why not

Thomas S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joshua r.  |  Expérience générale 
Évaluation :
5

wish there was more parking available!

Paula W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Expérience générale 
Évaluation :
5

Jose was amazing. What a dedicated Superstar he is. He is very proud of his stock ownership in the U Haul corporation. Keep giving him more responsibility

craig C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared L.  |  Online Move In 
Évaluation :
2

The location while good off of POWAY, but the parking is difficult because the location is very busy. The overall feel of the storage area is dirty/ old. The staff for the most part were friendly but not consistently so.

PAUL A.  |  Expérience générale 
Évaluation :
5

Needed my books and as a result moved the boxes out of U-Haul storage, otherwise would stay as a client. If I need the storage, will return. Mr. Toby Anders is an EXCELLENT and professional and polite Manager and for sure a GREAT asset for U-Haul office in Poway. Thus, would suggest to reward and award Mr. Toby Anders. All the best to Mr. Toby Anders and thank you U-Haul for serving the society.

Joseph G.  |  Expérience générale 
Évaluation :
5

So far so good. I am concerned about the huge rat trap that was in my unit. No one discussed or informed me of any rat problems

Taryn H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen H.  |  Premières impressions 
Évaluation :
5

All staff extremely helpful. Thanks!

Jonathon J.  |  Expérience générale 
Évaluation :
5

Professional staff, helpful and accommodating Thank you to all that made the storage and eventual move possible.

Mario M.  |  Expérience générale 
Évaluation :
5

Jose Aguilar was incredibly accommodating for me. I needed to move my things out on the day I would have been charged and didn't realize that I needed to give a 10 day notice beforehand. He told me I would not be charged for the next month and was incredibly nice to do that! I would give him 10 stars if I could! Very friendly and professional! Thank you Jose and thank you Poway Storage and Moving! I will use you again if the need arises!! Very easy to deal with!! Bravo!!

Alison C.  |  Expérience générale 
Évaluation :
5

Jose, Toby and everyone was professional, curious about very personable.

Elena O.  |  Expérience générale 
Évaluation :
5

Toby and Crew were always Attentive and Helpful! I will be using "Uhaul" Exclusively in the Future! Merci!

Kenn D.  |  Expérience générale 
Évaluation :
5

I asked to remove the fees because they tried to take the incorrect amount from the auto deduct.

JULIA S.  |  Premières impressions 
Évaluation :
3

It took a long time to check in but check out was streamlined.

BOB M.  |  Expérience générale 
Évaluation :
5

Small boxes are hard to use due to very low height. They would have been more useful if they were similar to a coat closet rather than similar to a cave.

Lee S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K.  |  Premières impressions 
Évaluation :
5

Todo muy bien

Guillermo M.  |  Premières impressions 
Évaluation :
5

Rachel and Jose were extremely helpful through my entire moving process! Words can't express how appreciative I am for their help!

Shaarayah B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario M.  |  Premières impressions 
Évaluation :
5

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

JAMES H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N.  |  Premières impressions 
Évaluation :
5

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

George C.  |  Expérience générale 
Évaluation :
5

keep up the good work.

Kim M.  |  Expérience générale 
Évaluation :
5

Very reasonable prices!

Janice O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna p.  |  Expérience générale 
Évaluation :
5

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

carl b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN C.  |  Premières impressions 
Évaluation :
5

Just what I expected and beyond in great service even when they were VERY busy.

MAREL S.  |  Premières impressions 
Évaluation :
4

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Anthony M.  |  Online Move In 
Évaluation :
1

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

Rachel A.  |  Premières impressions 
Évaluation :
5

Having a u-Haul company in the neighborhood is very convenience.

DIANA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler G.  |  Expérience générale 
Évaluation :
3

Refunded extra charges. What if I had not noticed???

Ronald G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA B.  |  Expérience générale 
Évaluation :
5

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

Tyler B.  |  Expérience générale 
Évaluation :
3

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

John G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emalyne B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

danielle g.  |  Expérience générale 
Évaluation :
5

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it's a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

alvida p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D.  |  Premières impressions 
Évaluation :
5

thanks for the service ,I GONE HAPPY.

Martha M.  |  Expérience générale 
Évaluation :
5

Thank you all for a good experience.

elizabeth n.  |  Expérience générale 
Évaluation :
5

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

brenda w.  |  Expérience générale 
Évaluation :
5

Very nice place to store my belongings until I finished moving into my new place.

Matthew K.  |  Expérience générale 
Évaluation :
5

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

DANIELLE P.  |  Expérience générale 
Évaluation :
5

Very convenient

SCOTT A.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Annette H.  |  Expérience générale 
Évaluation :
5

We always have a great experience at this location!

Taylor B.  |  Expérience générale 
Évaluation :
4

Very good customer service and respectful.

Israel A.  |  Premières impressions 
Évaluation :
5

Great experience from beginning to end! Thank you

Cathi T.  |  Expérience générale 
Évaluation :
4

The management team was very helpful in assisting me with my needs. Merci.

Diana K.  |  Expérience générale 
Évaluation :
2

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

Bret W.  |  Expérience générale 
Évaluation :
2

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

JAMES S.  |  Expérience générale 
Évaluation :
2

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Brooks B.  |  Premières impressions 
Évaluation :
5

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Jessica J.  |  Expérience générale 
Évaluation :
5

Great customer service, super easy process start to finish. Will definitely recommend

Chevelle B.  |  Expérience générale 
Évaluation :
5

service and experience was good

chuck k.  |  Expérience générale 
Évaluation :
1

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

Michael o.  |  Premières impressions 
Évaluation :
5

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

DANIELLE P.  |  Premières impressions 
Évaluation :