Évaluations des clients U-Haul Moving & Storage of Poway

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Poway

Cote générale :

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JAMES H. | Expérience générale |
Évaluation :

We rented the same unit for over 15 years and I have lost count of the number times we rented trucks over that time period. The staff at U-Haul Moving and Storage of Poway (13210 Poway Rd.) have always been helpful and courteous. We highly recommend that facility.

chris M.
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Le client n'a pas laissé de commentaire.

Maria F.
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Le client n'a pas laissé de commentaire.

David N. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Catherine T.
Évaluation :

Always answered the phone. Courteous, professional.

Robert G.
Évaluation :

Le client n'a pas laissé de commentaire.

Mitchell N.
Évaluation :

Toby was excellent!

Shanna L.
Évaluation :

The staff (Rachel and her colleague) were genuinely friendly and helpful, making a stressful day a little more enjoyable!

Lori J.
Évaluation :

When dropping off a vehicle you should not discuss condition issues not caused by the customer. This made me feel very anxious and nervous that I was then going to be charged far more money for causing damage to a vehicle that I did not cause. Also, tell your customer to take their own photographs of the vehicle before leaving so you also can prove these claims. It was a very disappointing drop off.

Lloyd D.
Évaluation :

Le client n'a pas laissé de commentaire.

SHERRYL S.
Évaluation :

Imagine going to a restaurant and instead of bringing you the check the server simply takes your wallet and pulls out all the money he wants. That is exactly what is happening at u-haul on poway road. I rented a small truck for 1 hour to move a small wooden dresser one block to my apartment. The next day I saw a charge of $130. The Wells Fargo fraud investigator told me they were processing another charge for $170 later I saw another pending charge for $252. It's really scary that businesses can make unauthorized charges without even giving a verbal or written notice. Now, 1 week later, Travis Cochran the regional manager in Oceanside is telling me there was a tiny 1/2 inch scratch. I advised him that the small wooden dresser I moved did not touch the paint nor could it have caused a scratch. I don't know how much more money they will take or how these charges are going through even after canceling the card. No business has the right to charge your card without your knowledge. If they wanted to claim damages and charge me for a scratch they should have notified me before I even left the premises. They could have even called or texted me after I left. To this day, I have no written or verbal assurance that they will stop charging my card, a complete and true total, nor a simple receipt. Travis Cochran agreed that this was handled inappropriately but refuses to refund me. He claims the contract gives him the right to automatically charge any amount without my knowledge. This is illegal, coercive and deceitful. Please be aware of these criminals.

GONZALO G.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL C.
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Le client n'a pas laissé de commentaire.

Achim F.
Évaluation :

Staff was excellent. The location itself is very crowded, hence I can rate it only average at best.

William D.
Évaluation :

The store reps were great and got me out and back in quickly.

Michael B.
Évaluation :

Make sure the truck are maintained and checked out. Ours had a battery light issue, that kept coming on and sounding the alarm when we turned off the ignition. Had to cycle starting the vehicle on and off to get the light to go out and the alarm to go off, frustrating. Alternator issue? Also the manual window crank knob kept coming off when operating the window.

Maria F.
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Le client n'a pas laissé de commentaire.

Joe S.
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Le client n'a pas laissé de commentaire.

LISA O.
Évaluation :

I called 2 times prior to my rental date as well as visited the location 2 times to make sure that everything would be in order for the day of my rental (and move). I went through a lengthy process of verifying my info and my son's info (he would pick the truck up) as well as my credit card info and asked a multitude of times if my son could pick the truck up without myself present to give my credit card again the day of the rental. Clearly I was misinformed because I had to drive down and give my info and credit card again that morning; that time cost me $150 as I was paying my movers for the hour and a half that it took me to do so. Very very disappointed; everyone that I interacted with prior to the day of my rental was very professional and friendly and I felt confident that I was well informed. Aside from that, the wait time for your computer system was excessively long.

JOHN S.
Évaluation :

Le client n'a pas laissé de commentaire.

Afghan (ok) H.
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Le client n'a pas laissé de commentaire.

David N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

David N.
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Le client n'a pas laissé de commentaire.

Christine S.
Évaluation :

Le client n'a pas laissé de commentaire.

BRADLEY S.
Évaluation :

Send money

Saad J.
Évaluation :

You need to provide better trucks, the truck I rented is an old truck and the driving wasn't smooth compared to another U-Haul truck that I drove before this one back in 2019. With reference to another reservation that I did online, it was was terrible and frustrating. I reserved a U-Haul truck about 3 weeks before the pick date on October 27 from Temecula to Poway and a week before a U-Haul representative called me to check my flexibility because I needed a truck one way they said they will confirm a day before the Scheduled pick up before 6pm. On October 25 they emailed the confirmation of the pick up date, location and time then on October 26 I got another email updating the time and asked me to call U-Haul customer service and another email for a $50 refund!!!!?? Whattt, finally I went in person on October 26 to the U-Haul location in Temecula that they sent to me earlier only to find out that there is no truck assigned to my reservations yet so the only easy way to guarantee a truck I had to make a two way reservation from poway and return the truck to poway. On the same day October 26 I suppose to get a confirmation call before 6pm In regards to my online earlier reservation , they called me after 7pm to confirm the order that I cancel it out because I already made another reservation in person. The whole experience with online reservation was frustrating to me and I won't rent a truck through online reservation in the future. Eventually, I ended up paying for an extra 50 miles for a two way from poway to Temecula just to be rest assured that I can move on the exact planned date of moving due to a work related reason.

JAMES N.
Évaluation :

Le client n'a pas laissé de commentaire.

Kevin C.
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Le client n'a pas laissé de commentaire.

Claudio S.
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Le client n'a pas laissé de commentaire.

SUSAN G.
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Le client n'a pas laissé de commentaire.

George C. | Expérience générale |
Évaluation :

Jose the manager from day 1 was amazing, accommodating, and a great manager,, this is the only uhaul place to go to in all of San Diego,,, Jose you're awesome and your staff very professional,,,, Thanks again,,, give this manager jose a huge raise,,,

Mehran H.
Évaluation :

Le client n'a pas laissé de commentaire.

GEORGE V.
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Le client n'a pas laissé de commentaire.

Bryan S.
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Le client n'a pas laissé de commentaire.

Rebecca K.
Évaluation :

Anthony was super knowledgeable,pleasant to work with and friendly. He made my quick use of the uhaul easy. Thank you for having such a great employee. I most definitely will use this location in any further moves.

Martina K.
Évaluation :

Drop off was good. It wasn't until I got there that I found out the truck should have been cleaned and sanitized prior to me picking up. Again I don't fault the pick up location so much as u-haul being lazy about the one way trucks. I won't use u-haul again for one way moves. This is not a reflection on the pick up or drop off locations as much as the one way corporate service sucked.

Jerry D.
Évaluation :

The facility was very clean and everyone there was kind. It did appear to be slightly understaffed making it harder for the guys to give first rate service!

KIMANH P.
Évaluation :

The manager Jose was very nice ! very friendly and fast. thanks , Kim

EVIN C.
Évaluation :

Keep up the great customer service. The staff was friendly and exceptionally helpful getting me setup and reviewing the after hours drop off, insuring that my pickup and drop-off were easy. My pads were inadvertently left off of the order and the management team was really accommodating about making sure I did not get billed for the oversight. My customer experience at this location was exceptional.

KIRK K.
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Le client n'a pas laissé de commentaire.

David L.
Évaluation :

Everyone was very nice and the trailer was available on time and clean enough. I returned the trailer, which was an 8 hour rental, two hours early and then, on Oct. 14, I got a phone call from the call center asking me when I was going to return the trailer. I do not appreciate the insinuation that I am a thief! I would like an apology and expect that UHaul's practices will be amended so that the customer gets a receipt for the e

Kim M. | Expérience générale |
Évaluation :

keep up the good work.

John A.
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Le client n'a pas laissé de commentaire.

Janice O. | Expérience générale |
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Very reasonable prices!

Kirk K.
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Le client n'a pas laissé de commentaire.

Yehoshua G.
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Le client n'a pas laissé de commentaire.

Quentin S.
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Great

Dennis M.
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Le client n'a pas laissé de commentaire.

Joseph D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

donna p. | Expérience générale |
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Joseph M.
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Jose was courteous and patient. 10 foot truck again was the perfect size to move fragile mod\el railroad platform(s) . Location is perfect al always. I missed seeing the guys and gal who have helped me save my trains and artifacts. I have dealt with this location since 1993, yes that is 27 years!

david L.
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Le client n'a pas laissé de commentaire.

Devin B.
Évaluation :

The paperwork, even after doing it all on-line, still takes way too long in the store. It is a waste of time for both of us. There must be a better way for your to manage the processing of rentals, especially for frequent rental customers.

ANTHONY N.
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Le client n'a pas laissé de commentaire.

ELLIOT H.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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Make sure that the customer can secure their cargo.

alyssa D.
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Le client n'a pas laissé de commentaire.

Kenneth F.
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Even though the same equipment was available much closer to my house, I had to drive to the next town to pick up and return. You need to get your act together regarding the location of your inventory.

Saxton G.
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Le client n'a pas laissé de commentaire.

Tassaporn J.
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Le client n'a pas laissé de commentaire.

Benito J.
Évaluation :

We had rented a certain size truck and were contacted by phone the day before and made aware that the truck we ordered wasn't going to be available. Consequently, they gave us the next size up which was huge. It was disappointing that we rented in advance and didn't get what we had ordered.

Carlos C.
Évaluation :

Exceptional Customer. Very friendly and professional staff - pickup and return.

carl b. | Expérience générale |
Évaluation :

Thank you, thank you. I came to the uhaul September of 2017 after being put out by an ex. The people there were super helpful, empathetic and understanding. I got a unit that day with no problem. Uhaul Poway really saved me that day. Keep in mind this was a Sunday when everything else was closed. There's an older white gentlemen there with glasses that rented me the storage. He was always nice and helpful. Thank you again. I will definitely use you again if needed.

Bryan H.
Évaluation :

Le client n'a pas laissé de commentaire.

Tanya W.
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Le client n'a pas laissé de commentaire.

Oliver T.
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Le client n'a pas laissé de commentaire.

John D.
Évaluation :

This was very good experience due to the efforts of Jose Guilar. He took the bull by the horns (not litterally) and made every thing work.

Alberto G.
Évaluation :

Fast service

RAYMOND C.
Évaluation :

If we order a specific size truck please do not try to convince us to get a smaller size vehicle for the same price as the bigger truck. That's just trying to be a rip off.

XOCHITL D.
Évaluation :

The truck that I rented was dirty and still got paperwork from previous customer

RICHARD R.
Évaluation :

Air conditioner was inoperable and only blew hot air. It would have been nice to have air-conditioning since we are in a heat wave at this time. The truck was clean and ran well. Employees were friendly and apologetic about the A/C.

Chris D.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerrilynn M.
Évaluation :

The facility was very congested when we pulled in. They have added several of the moving box storage units which take up quite a bit of space in the back so there was a lot of equipment in the front parking lot. It was hard to navigate where to go but the staff was good about getting us in and out in a timely manner.

David T.
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Le client n'a pas laissé de commentaire.

Kellie B.
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Le client n'a pas laissé de commentaire.

David M.
Évaluation :

Marcus and Toby very helpful

tim H.
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Le client n'a pas laissé de commentaire.

Matthew H.
Évaluation :

New truck smelled of cigarette smoke and that was very negative to me

charles H.
Évaluation :

Good service

Christopher M.
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Le client n'a pas laissé de commentaire.

THOMAS G.
Évaluation :

Nothing. I was treated with courtesy, professionalism, and speed. Both during the checkin and return. Great job by all personnel at this location.

irma J.
Évaluation :

The General Manager was accommodating and kind! Thanks for your help!

RICHARD E.
Évaluation :

Rachel assisted me with quick and easy explanation of what is expected and walked me through the pre and post inspection. i was in and out in 15 minutes without a reservation. thanks again Rachel!

David G.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

Keep up the good work.

Joseph B.
Évaluation :

Trailer was in terrible shape couldn't even use it and then they added a 20 dollar fee for dropping it off early but said I was after hours service fee?

jacqueline K.
Évaluation :

Le client n'a pas laissé de commentaire.

Bradford S.
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Le client n'a pas laissé de commentaire.

Glenn K.
Évaluation :

Communicate with the customer. I initially wanted to pick up the Trailer in Ramona. But the trailer was not available in Ramona. So Uhaul reassigned the pick up location without calling or emailing me. The available pick up location was one half hour away from Ramona Ca. Because of this I late to my destination. Bad!

Shin F.
Évaluation :

Le client n'a pas laissé de commentaire.

Amjad A.
Évaluation :

Hire better employees that don't cheat the customers

landen V.
Évaluation :

Le client n'a pas laissé de commentaire.

Jenny L.
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Le client n'a pas laissé de commentaire.

clayton S.
Évaluation :

In the midst of the country's crisis - this Poway location was friendly and accommodating. Props to them for tolerating and supporting local health and government mandates!

michael C.
Évaluation :

staff were rude, nitpicking, and unreasonable

Thomas D.
Évaluation :

Overall experience was great. All of the Employees I've met were very professional and just all around good people.

Michael C.
Évaluation :

UHaul price beat out your competition

jeffrey R.
Évaluation :

Havent' interacted too much with the employees other than the return truck guy, but both times it was quick and efficient.

Brandi D.
Évaluation :

Le client n'a pas laissé de commentaire.

Todd M.
Évaluation :

very friendly staff, quick and easy process

dan J.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
Évaluation :

The entire team especially Josr the GM are fantastic. Jose is great with people, knowledgeable and most importantly a class act.

Janet S.
Évaluation :

Everything was perfect and the staff are so kind...efficient and there to make the experience the best. Thank you👍

MARGARET B.
Évaluation :

Le client n'a pas laissé de commentaire.

marlo R.
Évaluation :

Excellent service!

william C.
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Le client n'a pas laissé de commentaire.

Jeffrey L.
Évaluation :

I was pleasantly surprised how shockingly easy the whole process was. Staff was helpful and friendly. Excellent location.

Evgenii K.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

MAREL S. | Premières impressions |
Évaluation :

Just what I expected and beyond in great service even when they were VERY busy.

Anthony M. | Online Move In |
Évaluation :

Only problem I had with the initial move- in was my storage locker did not come with a lock as promised, but I was issued one from the front desk on my next visit.

Rachel A. | Premières impressions |
Évaluation :

The key card the man gave me did not work and the office closed and I was locked out w no way to get back into my things

DIANA A. | Premières impressions |
Évaluation :

Having a u-Haul company in the neighborhood is very convenience.

Tyler G. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald G. | Expérience générale |
Évaluation :

Refunded extra charges. What if I had not noticed???

BARBARA B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tyler B. | Expérience générale |
Évaluation :

During this covid pandemic, I have not been able to be in the country during my move in and with a mixup with the container I am renting. Both times I have called the store, I have worked with Toby over the phone. He delivers awesome service and has helped me to resolve all my issues each time. I can't say good enough things about how awesome Toby is, and I really appreciate his willingness to listen to my problems, willingness to proactively solve my issues, and empathy. In the future, I will certainly use UHaul for all of my storage needs. Thank you guys!

John G. | Expérience générale |
Évaluation :

Staff did not offer to refund the portion of my month's rent for the time that the unit will be vacated. Most storage facilities provide a pro-rated refund but U-Haul did not. If it had, my rating would be higher.

Emalyne B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

danielle g. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

alvida p. | Expérience générale |
Évaluation :

Only recommendation is available parking if you go peak hours daytime have to wait for an open spot. Not sure you can improve since it’s a tiny parking lot with ?2 handicap spots and 2 regular car parking spot

Joseph D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Martha M. | Expérience générale |
Évaluation :

thanks for the service ,I GONE HAPPY.

elizabeth n. | Expérience générale |
Évaluation :

Thank you all for a good experience.

brenda w. | Expérience générale |
Évaluation :

I have rented from this business here in Poway several times over the years. Each time my experience has always been a pleasure. Great staff who are always friendly and professional.

Matthew K. | Expérience générale |
Évaluation :

Very nice place to store my belongings until I finished moving into my new place.

DANIELLE P. | Expérience générale |
Évaluation :

Jose Aguilar was very helpful when checking me out, he also advised me of the specials going on. I would definitely use Poway Uhaul Storage again in the future, should I need it.

SCOTT A. | Expérience générale |
Évaluation :

Very convenient

Annette H. | Expérience générale |
Évaluation :

Great customer service

Taylor B. | Expérience générale |
Évaluation :

We always have a great experience at this location!

Israel A. | Premières impressions |
Évaluation :

Very good customer service and respectful.

Cathi T. | Expérience générale |
Évaluation :

Great experience from beginning to end! Thank you

Diana K. | Expérience générale |
Évaluation :

The management team was very helpful in assisting me with my needs. Thank you!

Bret W. | Expérience générale |
Évaluation :

These guys made me pay for the month even though I was only two days late moving out. Money grubbing leave ladders in hallways and door open to climate controlled area. No staff working

JAMES S. | Expérience générale |
Évaluation :

Manager doesn't keep promises or return calls. She caused me to have to pay an extra months rent on my unit. I am on a limited income and couldn't really afford the several trips to empty my unit.

Brooks B. | Premières impressions |
Évaluation :

Everything took forever with so little staff and so much work. not sure if they were low on employees or what but waited for a long time multiple times.

Jessica J. | Expérience générale |
Évaluation :

Desiree is one of the most respectful people I know. She goes above a d beyond customer service related issues. She gives time and has compassion for everyone. Thanks again

Chevelle B. | Expérience générale |
Évaluation :

Great customer service, super easy process start to finish. Will definitely recommend

chuck k. | Expérience générale |
Évaluation :

service and experience was good

Michael o. | Premières impressions |
Évaluation :

We are sure your records of the problems with this rental are recorded by your road side dept and customer service. It was terrible. We think there should have been a reduction in the rental.

DANIELLE P. | Premières impressions |
Évaluation :

Lucas assisted me. He was friendly, patient and very informative. If I could rate him 10 stars, I would!

Kiere E. | Premières impressions |
Évaluation :

Easy peasy

Tisha M. | Expérience générale |
Évaluation :

Converted old UHauls were made into storage units AND they leaked all over our mattresses and more; and caused Black Mold to grow. This was an absolute horrible experience and I will never recommend.

Anthony V. | Premières impressions |
Évaluation :

They went above and beyond to help me get the right storage space.

Drake A. | Premières impressions |
Évaluation :

Great service!

Kim M. | Premières impressions |
Évaluation :

Very friendly and helpful.

John M. | Expérience générale |
Évaluation :

Excellent service on both ends of the MA to So CA move. No damage on shipment either. Movers unloading were great but Movinghelp.com is so-so. Pricing changed. U-Box and U-Haul did great by me.

Heather D. | Expérience générale |
Évaluation :

Desiree was incredible! Thank you for all you do

Taylor B. | Expérience générale |
Évaluation :

We love Jose! Sad to end our storage time there because he was such a big help all the time and so great to deal with. Thank you

dawn b. | Expérience générale |
Évaluation :

From being to end this was a very professional service. Would highly recommend your company.

Christian G. | Expérience générale |
Évaluation :

The Manager, Jose, is excellent. He's always been helpful and professional.

Matthew A. | Expérience générale |
Évaluation :

Desiree and the other workers were so kind and helpful.

Heather D. | Premières impressions |
Évaluation :

Thank you for an awesome job!

MARY L. | Expérience générale |
Évaluation :

My storage unit had two water leaks from the facility roof during my rental. After discovering the first leak and reporting it, I presumed that the problem had been addressed but it wasn't

Alex V. | Expérience générale |
Évaluation :

Only down side is the minimal parking

LORI W. | Expérience générale |
Évaluation :

Great place!

Angie G. | Expérience générale |
Évaluation :

Staff at this Uhaul is always very friendly an in a positive mood no matter how busy or how hectic the office is. Thank you guys for all of your help!

CARLOS C. | Expérience générale |
Évaluation :

Jose & his staff are easy to work with Excellent service!!!

David H. | Expérience générale |
Évaluation :

Godd Experience! Although, It would be nice to get partially refunded for early terminations of storage units.

christy e. | Expérience générale |
Évaluation :

:)

Kathleen T. | Expérience générale |
Évaluation :

Everyone was very helpful!

Symea S. | Expérience générale |
Évaluation :

Thank you

Ramon V. | Expérience générale |
Évaluation :

The third party mover was sub-par but everything else was fine.

Guy I. | Expérience générale |
Évaluation :

Juan was very helpful

Guy I. | Réservation |
Évaluation :

Jose was very helpful we appreciated his professionalism.

margarita v. | Réservation |
Évaluation :

Very good Will use it again soon.

PATRICIA M. | Expérience générale |
Évaluation :

Great facility. Staff very, very helpful!

tino s. | Expérience générale |
Évaluation :

Jose is great.

lisa h. | Réservation |
Évaluation :

So helpful, so kind, so knowledgeable

David T. | Expérience générale |
Évaluation :

Jose Del-Prado and the staff provide exceptional customer service. Give Jose a bonus and prmotion for his excellent customer service.

Sun H. | Expérience générale |
Évaluation :

Thank you Jose and all the staff. It was a great time and when I need a storage or truck I will definitely be visiting again!

GORDON J. | Expérience générale |
Évaluation :

Always friendly and helpful staff.

jack r. | Expérience générale |
Évaluation :

none

Joe C. | Expérience générale |
Évaluation :

Thank you guys

david d. | Expérience générale |
Évaluation :

Good service :)

Non reviews have been submitted for this location.

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