Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
There was a mixup about availability but agent solved problem
Gary H.
Évaluation :
5
Staff is friendly, professional and thorough withe details. I see them almost weekly and they consistently put a smile on my face!
James S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Deivi R.
Évaluation :
5
I tried to use the Uhaul website to drop off after hours. I was actually trying to drop it off early Sunday morning at 7 AM although the drop off location did not open until 9 AM. I went through the process and was only able to get two steps to where I took pictures of the condition of my rental as it was returned. The website would not let me continue. I had to wait about 90 minutes for someone to show up. Fortunately, there were some employees that showed up early for work and allowed me to check it in so that I could leave. That was nice because I still had a 7 hour drive ahead of me that day. I was very frustrated that I could not drop off after hours and use the website. I was happy and satisfied with the drop off location as they did go out of their way to help me.
Brett M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Perry J.
Évaluation :
5
I've rented from this location several times. Everyone there is always helpful and attentive! Merci.
Torey L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Seth T.
Évaluation :
1
They don't fuel there trucks and if you don't dispute it they take your money
Richard H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher F.
Évaluation :
5
Nothing comes to mind.
Jeffrey A.
Évaluation :
3
Customer service. The woman helping didn't seem very engaged or happy to be there. This really impacted the overall customer experience.
Gaelynn P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
George O.
Évaluation :
5
Keep up the good work, and the friendly welcoming staff!
Shontae J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Scott B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rafael M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eric M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jonathan C.
Évaluation :
3
The online check in process is slow and did not cut down on our wait time at the pick up location. Otherwise, the truck was clean and worked well for our move!
Emily P.
Évaluation :
2
The costumer service was well below average. There were 8 people in line with 1 clerk. I stood in line for more than 1 hour. After standing in line for nearly 30 minutes another employee entered the building to help. This employee was very unprofessional!
Swana L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
debbie M.
Évaluation :
5
Staff was great and process super easy. We originally reserved a cargo van at another location, but when it didn't have one, they got us one at this new close-by location, so no problem. In fact, Xavier at Main Street location (in KC) called us the day before to make sure we knew and sent us a text and second email to make sure we had the information we needed. He was very helpful and pleasant. Overall, we had a great experience.
Jennie H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Amy M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
TaQuitra F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Zachary K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devon S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Bailey W.
Évaluation :
2
The truck smelled like cigarettes.
Michael S.
Évaluation :
5
Did not love receiving the truck with only a 1/4 tank of gas. Driver side door didn't close all the way. Needed to be slammed shut.
John C.
Évaluation :
5
Staff was EXTREMELY helpful.
Upanda M.
Évaluation :
4
Work on the online check out. When checking out my trailer, the site would not send me a verification code until 20min after requesting. Once that issue resolved, it would not let me proceed with saying the trailer was clean(it was) and I could not return the trailer without paying an additional $15 cleaning fee. This is not on the store location, they were very helpful in getting me what I needed! U-Haul corporate needs to fine tune their site and get these issues resolved so future customers do not get charged more for bogus cleaning fees.
Peter C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Antonio S.
Évaluation :
2
Le client n'a pas laissé de commentaire.
MARK L.
Évaluation :
4
A bit expensive when you add gas too
Darnell J.
Évaluation :
2
Unit was filthy on outside and scratches all over it from limbs and street signs Armor all sprayed all over windshield when dash was cleaned making it difficult to see out. No dash lights so difficult to see gauges. Headlights were out of adjustment and cabin noise was so bad you couldn't carry on a conversation in a normal voice.
John P.
Évaluation :
5
Amazing people helped me get everything sorted out and attached
Daniel D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Andrew F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Peter L.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lawrence J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl W.
Évaluation :
1
Le client n'a pas laissé de commentaire.
Mary S.
Évaluation :
5
Each staff member we interacted with was professional, courteous and competent… I was very impressed
Gregory R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ALPHONSE M.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Annelise Z.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Max S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willie M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shawn L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
JoseRamon N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kerra W.
Évaluation :
5
All the staff there was incredible! From the lady that got my reservation, to the gentlemen that installed the trailer on to my vehicle as well as the lady that took my trailer when I returned it! Great service and was taken care very nicely!
Juan R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Xavier H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katie H.
|
Premières impressions
Évaluation :
5
We couldn't have asked for anything better...everyone and everything was great...very pleased. And we give you a 5***** Rating!
sharlynn B.
Évaluation :
4
Have more than one person working to give faster service. The person who I checked in with was friendly and polite, as well as the person who checked the vehicle when I bought it back. The person inside who checked me out was also polite and friendly. Great customer service! Just a little slow.
linda J.
Évaluation :
1
Taking people money for their mixed up and trying not to pay
Denise W.
Évaluation :
5
Thanks 🙏🏽
CHERYL L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Samantha B.
Évaluation :
2
Le client n'a pas laissé de commentaire.
SHAMAR J.
|
Premières impressions
Évaluation :
2
Le client n'a pas laissé de commentaire.
SHAMAR J.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mari L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas S.
Évaluation :
5
Keep doing what you do your best!!!! Excellent service
JUDITH M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David G.
Évaluation :
1
Fire the manager immediately. When mistakes were made on his locations end on when I was to bring my rental back after I had an email from corporate stating it was the next day , he was rude , condescending, and generally unhelpful. If this is the way that I was treated with my only experience with him , then clearly I am not the only one. His staff isn't much better. I asked for an apology and was blown off. If this is the kind of management that Uhaul promotes then it doesn't speak well for Uhaul. I will not rent from this location again and I will also be shopping other rental companies because of this incident. I was not in the wrong and was treated poorly and still haven't received an apology. It is too late at this point.
Michael G.
Évaluation :
5
Wished that at time they had 24 hour access easier.
David G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin L.
Évaluation :
5
The whole rental experience was super easy and fast. Also the customer service rep that helped me “Kelby†I believe is her mame, was amazing! She made it super simple and explained everything. Great product, excellent service!! Thank
Aureliano S.
Évaluation :
4
Did not have the furniture dolly in-store that I requested/reserved online to rent for my move. I would also like to add that the mileage information on the sheet wasn't all that clear and therefore I over filled the gas tank upon return.
Erin V.
Évaluation :
3
The woman who helped was obviously sick which was minor lay concerning )no mask). Also, she couldn't find my my St Louis drop off location in the system so she put nothing (or a different location - I don't remember) and said it didn't matter - just drop it where I want. That did cause an issue when I wanted to leave it where I'd intended. The women there worked it out, though - after saying I couldn't at first. I did everything I could to provide all the appropriate information ahead of time to avoid such issues.
TOM F.
Évaluation :
1
Le client n'a pas laissé de commentaire.
JaRay D.
Évaluation :
5
Great service!
Dave S.
Évaluation :
3
The lady at the counter should not be working there. I walked in she never even said hello never said thank you just so in personable and there's no rationalization or excuse to justify this experience. I will NEVER go back to this location
RAOUL G.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Gulraiz C.
Évaluation :
5
KCMO location at Power Light on Locust is fantastic
richard S.
Évaluation :
5
This is my go to from now on
Malika W.
Évaluation :
3
Overall, had no parking spots for those who rented trucks. Truck was dirty when got it, when turned in truck nobody was out at the bay to accept it, when i went inside to turn the key in the manager acted inconvenienced, but i had places to be and couldn't wait around forever.
Justin S.
Évaluation :
1
So I expressed how do you return the truck after hours .. she like go to some website.. so due to brain fog. I forgot good thing I have the haul app but hell .. we had and issue .. needless to say my experience was not great.. we had to go get our own truck and it was blocked in .. and it was cold as hell .. so I had to find some to move the front and no we could not back up and hit the dumpster behind us. So it left me thinking why.. and to put the icing on the cake the so call customer she was supposed to be helping was going to put item away and than he was coming back. So we're done .
Terryon W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
William G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Robert W.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Yovetta M.
|
Premières impressions
Évaluation :
3
Again, at this location the blue haired lady was rude and acted like I was a complete inconvenience for her.
DAVID A.
Évaluation :
4
The truck was dirty on the outside and inside
KATHY G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shayla W.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Chantelle S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Rolanda T.
Évaluation :
4
We got in close to closing time…or maybe even after but there was someone there and the door was unlocked…they were not helpful at all and told us to put the keys in the night drop and do everything online. It was fine…it just felt like if someone was there and the door was unlocked they should have been more willing to help.
Kammy R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
phillip c.
|
Premières impressions
Évaluation :
2
Make sure they don't rent out trailers with bald tires. We point out to their guy that the tire was nearly completely bald and he said “it'll be fineâ€. By the time we got to Lincoln there were cords showing through. Lucky it didn't blow.
Tim S.
Évaluation :
4
Have clear instructions on where to return the uhaul.
Kenzie M.
Évaluation :
3
More employees to help assist customers.
JHERI B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
LEON W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
April P.
Évaluation :
3
Better return process for rental equipment
DEREK S.
Évaluation :
5
Very smooth process, the gentleman who checked me was swift and efficient. The return process was easy and straightforward.
JOSHUA J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEPHEN M.
Évaluation :
4
Le client n'a pas laissé de commentaire.
kendra p.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Samyul B.
|
Premières impressions
Évaluation :
1
This is the worst spot to get U-Haul I went inside the building and I couldn't find anyone I search somebody to help me almost 40 minute waste my time
Mohamud M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
AARON M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kent K.
Évaluation :
5
Great service
RICHARD S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Richard F.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Samantha C.
|
Expérience générale
Évaluation :
5
Overall service was friendly and easy. Thank you!
MOLLY D.
Évaluation :
5
Everything is ok.
FRANK P.
Évaluation :
2
The black girl that worked the the day/evening (1-27-22) i was tryna move my storage was rude and inconsiderate and turned the lights out @ 6:15 and came over the intercom saying the time and we close @7 pm and to make final moving before 6:45 and then when asked to turn the lights back on she then told us to use a flash light i was in disbelief of what i just heard i will never refer anyone to this location again
Corey J.
|
Expérience générale
Évaluation :
5
Great customer service!
DONG Q.
Évaluation :
1
Le client n'a pas laissé de commentaire.
MAIKOL V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Earl B.
|
Premières impressions
Évaluation :
2
The manager of the facility was very rude. She act like she didn't even want to acknowledge me when i first came in. She just looked up and starred at me. I had to speak first. She acted irritated when I asked her questions and when i brought the truck back she never even thanked me for my business. I would not recommend this place to anyone. I cannot wait to find another facility to move to.
Taylor B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carl S.
|
Premières impressions
Évaluation :
5
I AM PERFECTLY SATISFIED WITH U HAUL. I HAVE BEEN A CUSTOMER SINCE 2006 AT THE SAME LOCATION. 15 TH & LOCUST DOWNTOWN K.C.MO. 64108 .THANK YOU.
FRANK H.
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Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Charles B.
|
Premières impressions
Évaluation :
3
Everyone was professional and attentive. Glad to have U Haul during a challenging time. Merci.
Marshell L.
|
Premières impressions
Évaluation :
4
Thanks
Samuel S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Katelyn S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
VOLNAVIA S.
|
Expérience générale
Évaluation :
5
Great staff. Good experience.
Margo C.
|
Expérience générale
Évaluation :
4
When we moved in on Sunday the young man at the desk was more interested in the Chiefs and Cowboys game then his customers and helping them.
Debra b.
|
Premières impressions
Évaluation :
2
Shawna is rude the manager, the hrs are different from the online information
Demarco J.
|
Expérience générale
Évaluation :
4
You guys are all really really great. You helped make my transition and storage experience smooth and convenient. From Shannon/Mngt. to the others who were also very professional - Thank you very much. Sincerely H. Austin Whitfield
Howard W.
|
Expérience générale
Évaluation :
5
Staff were especially helpful & friendly. They all gave me exceptional service. Thanks so much.
Marcy P.
|
Expérience générale
Évaluation :
5
Safe area, clean and friendly and helpful staff. I highly recommend this storage/ rental location.
KIMBERLY B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brianne P.
|
Expérience générale
Évaluation :
5
The Manager Shawna made sure to keep my things safe even with me being late paying several times she always went the extra mile to send me a email or a letter and all my things were safe and sound at all times
Michelle W.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
LAKESHA W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sheila A.
|
Premières impressions
Évaluation :
5
Merci
Idris K.
|
Expérience générale
Évaluation :
3
Prices were too high for me to recommend. Then the rates went up so I found somewhere else more affordable
Jeremy D.
|
Expérience générale
Évaluation :
5
All three of the people I dealt with couldn't have been more helpful or friendly. Thanks to them all for a great move-in experience!
Marcy P.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Eboni J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Desiree G.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
MARY M.
|
Expérience générale
Évaluation :
3
GM needs better customer service skills
Dana G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tremelle L.
|
Premières impressions
Évaluation :
5
Truly appreciate your service
Thank you again
sandra r.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
TRACY B.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike S.
|
Expérience générale
Évaluation :
2
Anytime I called for assistance office staff was always unpleasant answering my questions with an attitude. Je
Alexis W.
|
Expérience générale
Évaluation :
5
The manger and staff were very helpful and friendly to me.
Terrence J.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mike S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tim D.
|
Expérience générale
Évaluation :
2
Le client n'a pas laissé de commentaire.
Trisha C.
|
Expérience générale
Évaluation :
5
The only issues I've had with U-Haul was trying to get a hold of them from 8:00 in the morning to finally I had to go downtown Kansas City to the office customer service was terrible I had the whole 30 minutes to even get the phone answered and I will switch to no one answered the customer service it was terrible
JAMESZETTA E.
|
Premières impressions
Évaluation :
5
Best experience, office staff was amazing. Most honest people I've met. Merci
Yvette R.
|
Expérience générale
Évaluation :
5
I love you guys!!! You're more like family than business people. Thank you for making my experience memorable.
johnnie j.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Willy M.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIRSTEN F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Megan W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ariel P.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
robert n.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
KIRSTEN F.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lori S.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Lenorad G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Destiny D.
|
Expérience générale
Évaluation :
5
Ms. Shauna the manager was very nice as well as helpful. She made my experience at her location well worth it. I will definitely recommend this specific location to anyone in the Kansas City, MO area.
Destiny D.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NELLIE J. F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Linda G.
|
Expérience générale
Évaluation :
5
Charms Rd una a great facility
Phillip O.
|
Expérience générale
Évaluation :
1
Lost all of my precious items due to no fault of my own wall pictures that belonged to my mother whose been dead for 30 years I've had them all this time only to have them taken from me, then all of my sons ball jerseys took and he passed 5 years ago so noway I would ever use this place
Marilyn M.
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Expérience générale
Évaluation :
3
There are roaches running around...lots of them... I understand you can't control what people bring to storage..but something should be done to keep them from sticking around. I dont have roaches n I for sure didnt want to take home anyone elses.
Aiesha N.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tyrell S.
|
Premières impressions
Évaluation :
5
The facility is great I’m glad the manager was spectacular the difficulty is the hours seem a bit I am short I am and difficult to access if you have a busy lifestyle at all.
matthew o.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
HARLAN B.
|
Expérience générale
Évaluation :
3
Le client n'a pas laissé de commentaire.
Britney H.
|
Expérience générale
Évaluation :
2
Picking up the truck was a great experience, but the actual storage location was a horrible experience!! I would not recommend that location to anyone and I’m hoping I can find another place to store my things.
Alisa J.
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Premières impressions
Évaluation :
4
95 % of the time we came to load or unload there were people doing nothing in the bay. Often had to go out to the street because they refused to move even though they were not loading or unloading. Could be a little sketchy from time to time but I suppose that's downtown for you. Biggest complaint is that it was difficult to actually pull up to the loading bay due to other people parked there for no reason.
Ryan R.
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Expérience générale
Évaluation :
5
Always a pleasant experience.
accorp i.
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Expérience générale
Évaluation :
3
Staff was fantastic helping to free up the loading dock so we could have a chance to unpack the uhaul. Access hours could be better or more clearly articulated. We drove 6 hours from Iowa with the truck and only had less than an hour to unpack by the time we arrived. We knew the office would close but not that we would lose access to our storage locker With a moving truck of our size, I wish we didn't have to move it all up to the third floor for storage. The space was sufficient but required dozens of trips up the freight elevator. Again, something I wish I would have known prior to arrival but, after successfully navigating the truck through downtown KC, I didn't want to transport my cargo to a different storage facility. I can't speak highly enough about the staff. From allowing us to stage the truck at the facility during the day so that we could take care of the business portion of the trip, to helping to move and park the truck...can't speak highly enough about the staff you had working there today 13 May (day shift)
Hazel G.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cory S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chanelle S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Alek D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
David V.
|
Expérience générale
Évaluation :
4
very helpful and friendly staff...they all have great customer service...just wish the storage hours access were extended to at least 9pm every night.
Nyla H.
|
Premières impressions
Évaluation :
5
My experience with U-Haul was great I would recommend it to all friends. Thumbs up to you.
Deborah J.
|
Expérience générale
Évaluation :
5
Something did chew on the edges of my expensive butterfly table. But the staff at that location created a raving fan. Always helpful and willing to please. Manager and staff polite and professional. Building is easy accessible, well lit, clean and climate controlled. Bathrooms are even clean. Bravo Power and light District Uhaul makes a difference. Thank you!!!
DOROTHEA H.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
S Sloane S.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chala H.
|
Premières impressions
Évaluation :
5
Great friendly Customer Service. Love this location. Always use this location. Great location I feel very safe using this location to store my belongings. Thank you, Uhaul.
janette m.
|
Premières impressions
Évaluation :
5
Shauna was wonderful. She was running the place and providing excellent customer service at the same time. She double-checked that she had offered me a savings option - which I did! If we were staying, I would have no issue referring this location for anyone's moving needs.
Richelle H.
|
Premières impressions
Évaluation :
5
Even when I had a problem it was taken care of in a timely manner
chauntel w.
|
Expérience générale
Évaluation :
2
I am a military personnel and have orders to transfer to California in December. I have had the unit since August. On 11/18 the military set up a moving company to get all of my things, when I opened the door to my unit I surprised to find there was water damage! Pools of water was on top of my bins, some of my boxes collapsed do to the water. By this time the unit was basically drying out and creating black mold. My head board is cotton and was also ruined. The moving company had to be rescheduled so I could go through everything and repack/throw away ruined items. I was never notified by phone call or email about the incident. The manager ensured me someone was supposed to call all the renters to come check their unit . I was also informed that a sprinkler system pipe burst and they had to get all the piping redone on the 6th floor. This process was highly stressful and very inconvenient for me. The manager that day however was very helpful and gave me everything complimentary to repack my items and even moved me down to another storage unit that did not have damage so my items could be picked up on 11/19.
Jaquela S.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
lenee m.
|
Premières impressions
Évaluation :
5
Using card was confusing at first call customer service/office she explain over phone. Thank U for patience with old girl..
Gail H.
|
Expérience générale
Évaluation :
4
I reccommend this facility for convience of location, services offered, moving supplies and the staff was always helpful. Thank You... Ms.AP
anita p.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Chian W.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
TONEE S.
|
Expérience générale
Évaluation :
2
In the middle of clearing out my storage unit on Monday, the elevators stopped working which made it impossible to move my couch and a few other large items. After waiting to see when the problem would be resolved, I decided to continue my move, leaving the couch in the storage unit to be retrieved when the elevators were working once again. The broken elevator issue created significant delays for my move which resulted in moving expenses that were much higher than I budgeted for. The moving company I hired is paid by the hour and distance driven, so having to wait to figure out what was happening with the elevator and then having to return to the storage unit hours later added a significant amount of time that I would not have had to pay for had the elevator been working properly.
Jacob B.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Shirley H.
|
Expérience générale
Évaluation :
4
The only bad thing I came across is the elevator does not go up completely to the 6th floor. It leaves about 8 to 10 inches below the level ground of the floor so had a little hard time.
JESSY B.
|
Premières impressions
Évaluation :
3
I was ok with my storage what bothered me was the broken gates and elevator. It was an ok experience not great but ok. I would try a different storage facility if I needed one again just to see what a different storage has to offer in regards to service and cleanliness.
Katrina R.
|
Expérience générale
Évaluation :
5
Perfect Service!!
MARCIA R.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
SUZANNE D.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shirley H.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Nicole W.
|
Premières impressions
Évaluation :
5
Love it
Charline N.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kita M.
|
Expérience générale
Évaluation :
5
Very clean. The staff is very friendly and professional.
Jeff P.
|
Premières impressions
Évaluation :
3
A couple of times the elevator didn't work. The credit card reader wouldn't take my card. I came one day to put some items in my storage both of the elevators were broken no one seem to care.
Kimberly W.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
karltonae'f s.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Donna B.
|
Premières impressions
Évaluation :
5
Thanks
james h.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
TREVOR L.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin G.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin G.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marvin G.
|
Premières impressions
Évaluation :
4
Thanks Amanda and Shauna
ROBERT J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
RENEE C.
|
Expérience générale
Évaluation :
5
Shauna at the 15 & Locust site in KCMO was extremely helpful, courteous and knowledgeable
Colleen H.
|
Expérience générale
Évaluation :
4
The only problem, I have is that I left my storage 1/2 way through the month and was told I was getting a refund. But when I dropped my key at the store, and she said she knew nothing about it. I needed to get with the manager.
Mikella S.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Katrina R.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lamin K.
|
Expérience générale
Évaluation :
5
Very good experience. Clean, safe space, and the staff went above and beyond to help me out.
ADAM P.
|
Expérience générale
Évaluation :
5
I carefully shop for the best place to put my precious belongings.... Thanks for my life I can't replace that money cannot buy I chose this place for lots of reasons and they exceeded every expectatio
Mike M.
|
Expérience générale
Évaluation :
5
Excellent people excellent facilities convenient location courteous professional efficient accurate and to top it all off fast.....
Mike M.
|
Premières impressions
Évaluation :
5
All is good
richard g.
|
Expérience générale
Évaluation :
3
The location is very good for my needs. I am very content with the price I am paying for my storage.
Willber M.
|
Premières impressions
Évaluation :
5
Clean, new equipment, very helpful and respectful staff.
FELICIA C.
|
Premières impressions
Évaluation :
3
Bums and homeless people hang out in the shortages all day being a nuecense to other renters. I mentioned it to the office and they didnt do anything about it.
christina b.
|
Expérience générale
Évaluation :
3
From the beginning to the end of using U-haul Storage, I never had a problem. My only complaint is that once you check out, you should get a refund from the time remaining on your contract.
Cynthia W.
|
Expérience générale
Évaluation :
4
Staff is very professional. The critical incident that occurred in July was unfortunate, however the team pulled together and helped the customers that were affected. Great job.
Mychkie M.
|
Expérience générale
Évaluation :
5
Great service!
myecia m.
|
Expérience générale
Évaluation :
5
Very nice and helpful had a very stressful morning when I moved my things into uhaul but the crew did a good job of making things easier for me
Sean D.
|
Premières impressions
Évaluation :
5
5star
rashall k.
|
Premières impressions
Évaluation :
5
Ms Amanda is a very nice manager & has the knowledge to help all customers. Treats people with Dignity !!!!
bryan s.
|
Expérience générale
Évaluation :
3
Too many idiots. I got tired of fending off people attacking me for the loss of 24/7 when it wasn't my fault. I wasnt even in the building when the fire started.
daniel g.
|
Expérience générale
Évaluation :
5
Fast, easy, and convenient. Will definitely recommend U-Haul self storage.
Angela B.
|
Premières impressions
Évaluation :
5
Amanda was great! Give that girl a raise!
kenyon g.
|
Premières impressions
Évaluation :
4
Easy to rent a storage and easy to make payments by phone or in person.
hazel ricky e.
|
Expérience générale
Évaluation :
5
Great service, got exactly what I needed!
ALONA S.
|
Premières impressions
Évaluation :
4
Every person I worked with were polite and very helpful. I would use this facility again if I ever needed a storage again.
sharon s.
|
Expérience générale
Évaluation :
5
Everyone at this location(Power & Light) were always so helpful and kind. Especially Heather, April , Mrs.Amanda & Andy when he was there. This location is my first choice.
cynthia c.
|
Expérience générale
Évaluation :
1
You had a fire and as a result, my property was water damaged.
kyndall c.
|
Expérience générale
Évaluation :
1
The staff at this location is very unprofessional. I believe someone was living in one of the storage units which ultimately is the reason a fire was started. Every unit was ruined. NO compensation!
Jennifer L.
|
Expérience générale
Évaluation :
5
Very helpful staff. Really know their stuff about moving and storing
Jeanne C.
|
Expérience générale
Évaluation :
5
Excellent
ROCHELLE S.
|
Expérience générale
Évaluation :
1
I was new to the building and the attendant did little to show me my storage after collecting my fees
Lamin K.
|
Premières impressions
Évaluation :
4
The staff are extremely courteous and helpful. The facility is very well maintained and clean, supplies as far as boxes, tape, etc is well stocked and the policies were thoroughly explained.
jocelyn r.
|
Premières impressions
Évaluation :
5
The women who helped were very nice and took me through the whole experience. They should be commended.
sharon s.
|
Premières impressions
Évaluation :
5
Very nice people. Painless experience
dori b.
|
Expérience générale
Évaluation :
5
Keep up the great work!
Jeffery R.
|
Expérience générale
Évaluation :
5
Staff very friendly and really knows all about moving and storage. Well definitely come back and tell all my friends
Jeanne C.
|
Premières impressions
Évaluation :
5
Very helpful
dori b.
|
Premières impressions
Évaluation :
5
I had storage at the same facility for years. Building, lighting and staff is all 5 Star. I highly recommend using them.
JEANETTE W.
|
Expérience générale
Évaluation :
5
Great storage facility
Jacob W.
|
Expérience générale
Évaluation :
5
Exceptional service,
chrisopher h.
|
Premières impressions
Évaluation :
4
The representative that helped me went out of her way to assist me. Made sure that I had a storage unit that was handicap accessible and that I could maneuver myself.
Deborah D.
|
Premières impressions
Évaluation :
5
Excellent customer service! Above and beyond expectations. 20+ yrs in industry I blown away with the prompt, personable service. The best I have seen at U-Haul and I have been to many!!!
frank v.
|
Premières impressions
Évaluation :
5
Thanks Amanda, Your Customer Service is on point. AP
ACQUANITA P.
|
Expérience générale
Évaluation :
3
Tons of homeless people that obviously live in the units.
Cortney M.
|
Expérience générale
Évaluation :
5
I'm very impressed with how well I was treated by Amanda and her staff. They very kind , respectful, and very helpful!
nasra a.
|
Expérience générale
Évaluation :
5
Great service! Went above and beyond expectations.
Eric C.
|
Premières impressions
Évaluation :
5
Great service, clean unit
Diana M.
|
Expérience générale
Évaluation :
2
I waited 2 1/2 hours to move my load up due to the second elevator begin shut down for whatever reason.. and the two families loading and unloading their trucks . But the cashier lady was fantastic
Selana F.
|
Premières impressions
Évaluation :
1
Your service sucks
reginald d.
|
Expérience générale
Évaluation :
4
When and if I need another storage space to rent I will definitely consider using your services again, Staff was very helpful
john b.
|
Expérience générale
Évaluation :
3
The unit I needed was smaller than what was quoted so I had to rent another unit so there go my first month free ..smh
I'm
susan w.
|
Premières impressions
Évaluation :
5
This experience was so much better than our last. I will use them again. I will also recommend them to family and friend.
Helen c.
|
Réservation
Évaluation :
4
My storage unit served its purpose. I put to much gas in the vehicle for turn in. I only drove seven miles.
Eric W.
|
Expérience générale
Évaluation :
3
THE UNIT I WAS TOLD WAS AVAILABLE WAS NOT SO I HAD TO TAKE ONE ON THE 3RD FLOOR. ELEVATOR WAS A PAIN, RAT TRAPS SCARY. NO LIGHTING IN THE UNIT. CLOSING OUT CONTRACT WAS DRAMA. ALL ELSE OK.
Laurie S.
|
Expérience générale
Évaluation :
5
Merci!
roderick m.
|
Expérience générale
Évaluation :
5
The staff was great
Thaliah H.
|
Réservation
Évaluation :
5
Each time I call or visit the storage facility, I am met with kind and helpful staff that treats you like they know you! I highly recommend this location!
karen m.
|
Expérience générale
Évaluation :
5
Everything was very professional
danielle h.
|
Expérience générale
Évaluation :
3
Too many people living in facility, too hard to get moved out - 4 loading spaces ( 1 used by vehicle w/flat tire for over a week, 1 used by man selling drinks and drinking beer on loading dock,
Callie J.
|
Expérience générale
Évaluation :
5
Staff were very helpful and nice. No issues
Deron W.
|
Expérience générale
Évaluation :
5
Hot in the summer but staff was professional
Kevin K.
|
Expérience générale
Évaluation :
5
The manager Amanda at this facility is the important asset that U-Haul has. You should"clone" her and duplicate her all over your business. Everyone she works with grows, she's also a great teacher.
ROBERT J.
|
Expérience générale
Évaluation :
4
Two facilities coordinated a complicated rental transaction. The call center was not well informed on their facilities and policies which caused some complications.
ed c.
|
Expérience générale
Évaluation :
4
the majority of the staff with whomI had interactions were friendly and helpful.
Timothy C.
|
Expérience générale
Évaluation :
3
Strays sleeping at dock, people walking in without proper access, hot with no ventilator for air I'll never get another inside storage
Salma H.
|
Expérience générale
Évaluation :
5
! great
Natalia A.
|
Expérience générale
Évaluation :
4
Everyone at the facility was very helpful and everything went smoothly. When I had to call customer service about a bill I received, I waited on hold for a very long time, several times. Otherwise goo
Sharon H.
|
Expérience générale
Évaluation :
5
Staff was very helpful. Made sure I practiced putting my code in to the security lock to enter the building. I chose to small of a unit to store my belongings and they scrambled to find another unit.
Roxann S.
|
Réservation
Évaluation :
4
S.O.
SIRRON R.
|
Expérience générale
Évaluation :
5
Ventilation could be better by being able to open the windows. And I really hope that box to repeal bugs, work.
rosa f.
|
Expérience générale
Évaluation :
5
The entire staff is amazing! I have rented a truck and had storage units there. Everyone has always been super friendly and informative. 10 stars!!!!
laura k.
|
Expérience générale
Évaluation :
5
Good service
Edward B.
|
Expérience générale
Évaluation :
5
Amanda Yager was pleasant, responsive and easy to work with. It was nice to have consistency in the Manager of the facility as we had our belongings in storage for close to a year.
Janet/danel D.
|
Expérience générale
Évaluation :
5
Staff was excellent. Helped solve all the problems that came up.
david s.
|
Expérience générale
Évaluation :
4
Staff was great. Space and building felt a little unsafe, even with good lighting and cameras.
nathaniel b.
|
Expérience générale
Évaluation :
4
Will be back....lol...helpful staff
gabrielle y.
|
Expérience générale
Évaluation :
4
s/o
Phyllis H.
|
Expérience générale
Évaluation :
4
The storage that I had in my opinion should have been discounted because of a support beam in the middle of the floor which CONSTANTLY caused me problems.I felt it cheated me out of space I paid for
Phillip S.
|
Expérience générale
Évaluation :
5
Courteous & helpful staff
Dirk S.
|
Expérience générale
Non les évaluations ont été soumises pour cet établissement.
