Customer Reviews for U-Haul Moving & Storage of Prattville

1233 évaluations

1221 S Memorial Dr   Prattville, AL 36067
(US Hwy 31)

(334) 380-4348

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(334) 380-4348

1221 S Memorial Dr
Prattville, AL 36067
(US Hwy 31)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

I paid for a dolly that was not included when I picked up my truck

Michaela A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin C. 
Évaluation :
5

The people at the U-Haul in prattville Alabama have always been good In every aspect .

Howard L. 
Évaluation :
3

We had a few issues that should be addressed: 1) After we cleared the units, the staff never checked to verify, and I got a bill after we left. 2) We never received notification from U-Haul that they acknowledged our moving out. 3) I like the idea of a refund for moving out early, but I don't expect U-Haul to implement such measures. 4) The gate had unresolved issues and would not close completely.

Vincent R.  |  Expérience générale 
Évaluation :
3

At minimum spray air freshener in the cab my rental smelled like cat urine. Upon return your website did not work I spent time jumping hoops to return the vehicle after hours

Deborah H. 
Évaluation :
5

The only issue I have is the difficulty of lifting/moving the 6x12 trailer. If there was a jack on the front of the trailer it could be moved without issue. Due to the difficult I have to rethink my renting of the uhaul trailer in the future.

Ron O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tom A.  |  Premières impressions 
Évaluation :
4

Fast and efficient checkin process!

Ginny Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

As desired. As expected.

jonathan T. 
Évaluation :
5

The air-conditioner in the truck did not work. Due to the non-functional air-conditioner, the six-hour trip was hot and uncomfortable.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony B. 
Évaluation :
3

My scheduling and destination were wrong,. The girl scheduled me a day late and instead of going to Tulsa, Oklahoma she had me going to Phoenix AZ. I noted the errors when I got my email confirmation. Then spent 30 minutes on hold trying to fix it with UHaul customer services. Totally a screw up. Truck was fine but got no instructions on Overdrive that I had to find. It was a switch on the passenger side. Only had a girl there for pickup with no instructions or inspection of truck. totally messed up. Oil light went on after one hour on road. I had 40lb ( was that low?) oil pressure and turned out oil was on add level of stick. I added a quart of oil at my cost. Oil light stayed on the whole trip that was a concern over a 13 hour drive. Truck ran great with overdrive, an hour into trip.

Tildon W. 
Évaluation :
1

The person assisting me wasn't very helpful or friendly at all. She also didn't seem very familiar with the equipment. I would not recommend this location.

Conrad M. 
Évaluation :
5

Everything and everyone was great!!!!

Alicia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrianne M. 
Évaluation :
5

Not sure what the next customer will require. But, it would be great for someone in need if U-haul at this location would have more than just one open bed pick up. The employees were very nice and helpful and took time to answer my questions.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

regina J. 
Évaluation :
1

My auto-charge card had expired 4 months ago and all transactions were successful through February. But for March the card was declined...rather call me or email about what happened the manager stuck a late fee on my account. It would have been much easier to exam the payment history to give me a heads-up rather than waste my -and the sweet lady who helped me- time. Your customer service stinks.

THOMAS H.  |  Premières impressions 
Évaluation :
3

I did not receive a bill with the amount I payed and much appreciate one for my records. The clerk at the turn in store took my paperwork and did not offer a copy of it. Seems kind of unprofessional.

Owen B. 
Évaluation :
5

Very fast and efficient.

jeffery G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenyatte A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W.  |  Expérience générale 
Évaluation :
1

I paid the extra 7 $to make sure it was clean and safe The interior smelt like coffee and one of the girls in the office said the previous person spilled coffee I grabbed hold of the steering wheel and I had a hard time getting my hand off it it was so sticky I had to get alcohol wipes to clean the steering wheel The windshield was filthy when I ordered the truck I was supposed to pick it up one mile from my home at 8:30 in the morning 2 days before I was to pick it up I received a message saying I had to pick it up at a location 15 miles away and at 10:30 your company does not do as they say they will very disappointed back to Penske I go

George T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rocky D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Outstanding customer service! Friendly and helpful very knowledgeable and definitely the best customer service I have ever had!! I checked in my auto transport mid day then turn truck in at 6:30pm both customers service reps were AMAZING!! Thank you!!

DOROTHY R. 
Évaluation :
5

Great customer service with a smile. Thanks

Chris C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen B. 
Évaluation :
4

The woman who helped me is a very good employee, however, the car trailer needed to be adjusted, every time I changed vehicles. The right fender was adjusted. That's a problem.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C. 
Évaluation :
5

Awesome! Thank you guys for the best 2 years of storage. Will definitely use again if I need.

Mazzan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazzan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
3

122 dollars seems steep for a 6 to 7 he rental.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

The lady that helped me at the Prattville location was very knowledgeable and very polite. She deserves a raise!! Her name is Dee. This was my first time using u haul and she made my experience very easy. Thanks Dee!!

Melinda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T. 
Évaluation :
3

After hours internet drop off, so no interpersonal interaction

JEFFREY C. 
Évaluation :
5

Loved it. Very clean

KEOMI' h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA D.  |  Expérience générale 
Évaluation :
5

Everything was great. No complaints.

David L. 
Évaluation :
5

I own a florist in event company here in town and I have my own vans but it is so nice to always come to y'all. Your facility it's very clean and nice as well

Dana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Korey M. 
Évaluation :
5

I fully recommend anyone looking for storage to use U-Haul in Prattville on Memorial Dr. From day one the staff was friendly and very helpful. They made sure to work with me when the pandemic hit in April 2020. The facility was always clean and accessible. I will definitely use them again in the future.

April R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy F. 
Évaluation :
5

The equipment was in great shape and performed well. I have used this location numerous times now for moves of various types. I have rented both trucks and trailers here. The customer service at this location continues to be OUTSTANDING.

bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry M. 
Évaluation :
5

Robbie is by far the best Site Manager thus far. Please keep him here in Prattville.

BRENDA D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela B.  |  Expérience générale 
Évaluation :
1

The owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

richard s.  |  Expérience générale 
Évaluation :
5

Make sure inside of trucks are wiped down. I had a truck that the console was filthy.

BRANDON D. 
Évaluation :
1

Make sure all trucks have been going over completely before sending them out on long one way trips I want to speak to a mgr ASAP

Joshua J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Awesome service

JOHN F. 
Évaluation :
5

Awesome service

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andre T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Homayoun T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS D. 
Évaluation :
1

They put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.

richard s.  |  Premières impressions 
Évaluation :
5

Great costumer service

Marco B. 
Évaluation :
5

Everything was great

Latoya J. 
Évaluation :
5

Nothing !! The clerk was very very knowledgeable and friendly . I own a business as well. I will hire her today .

Cynthia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
4

This location was very nice. However, Uhaul reservation system sent me to another location that no longer rents trucks! I then went to this location and was able to rent one, having to cancel original reservation and start over

Millicent M. 
Évaluation :
5

Great service

Paul M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tommy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONILYN B. 
Évaluation :
5

Did everything through the mobile app, which was very easy to use so I did not interact with any person face to face at the drop off location. I would recommend the location.

Jeff P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aileen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M.  |  Expérience générale 
Évaluation :
2

I traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.

Tameika S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STANLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANNA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kala M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Safiya I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES O. 
Évaluation :
5

She was very helpful and when we were not sure if we needed the exact equipment an was very happy to help to get us what we needed that you ms cooper

Bobby B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

The drop off place was fenced with a locked gate. I called the owner and he returned my call. Fortunately I am from the area so I didn't have a problem other than that but the place I rented it from should have told me that to when I rented the trailer. Glad my cell coverage was good or I would not have known where to take it.

Kathryn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenta R. 
Évaluation :
5

I was shocked by how nice, neat, and clean this store was. I normally encounter old and dirty stores dealing with uhaul but this store was amazing.

Christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B.  |  Expérience générale 
Évaluation :
5

This uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.

John H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest B.  |  Expérience générale 
Évaluation :
5

Provided the RV storage space I needed.

Rick K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA R.  |  Expérience générale 
Évaluation :
5

Always pleasant.

Raymond A.  |  Premières impressions 
Évaluation :
5

Great place!!! I shopped around Prattville for a storage location before choosing this company and it's by far the best, both regarding quality and price. I strongly recommend using them.

CHRISTOPHER H.  |  Expérience générale 
Évaluation :
2

I have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anything

Sidney C.  |  Expérience générale 
Évaluation :
5

Safe convenient polite professional employees

BRENDA D.  |  Premières impressions 
Évaluation :
1

There was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria Black

Fred B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE M.  |  Expérience générale 
Évaluation :
5

Great customer service and hassle and worry free experience for us.

STEVEN M.  |  Expérience générale 
Évaluation :
5

Superior staff and facility!

peggy g.  |  Expérience générale 
Évaluation :
5

Great storage place. We would recommend.

First Klass M.  |  Expérience générale 
Évaluation :
5

Keep up The excellent customer service.

RICK B.  |  Premières impressions 
Évaluation :
4

Excellent service à la clientèle

JALISA J.  |  Premières impressions 
Évaluation :
5

Very helpful, knowledgeable and friendly.

Barbara F.  |  Premières impressions 
Évaluation :
5

Everybody was super friendly and helpful, thank you!

darryl l.  |  Premières impressions 
Évaluation :
5

Fast and Friendly Service I'd received, Even took me to the storage unit, and opened it up and showed me to make sure the lock is in the right position to lock proper.Plus got the first month free!!!

STEVEN M.  |  Premières impressions 
Évaluation :
4

Don’t forget to unlock storages, thank ya :)

John O.  |  Premières impressions 
Évaluation :
3

Pulled my things out..i agree for a late payment but 100 % of the monthly rate is just price gouging...

sheryl c.  |  Expérience générale 
Évaluation :
5

Will use again..🤗🤗🤗

Evelyn T.  |  Expérience générale 
Évaluation :
5

Very positive experience with the Prattville UHaul, especially the staff. Although they were unusually busy, they were always very courteous and professional. I was impressed with them. Merci.

Joni G.  |  Expérience générale 
Évaluation :
5

Great facility and great customer service

Christolyn S.  |  Expérience générale 
Évaluation :
5

Me. Dixie Harris was very professional and her customer service was amazing!! One of the best U-Haul experiences...this is from a military service member with more than 20 moves! Thanks Ms. Harris!!

Eugene L.  |  Premières impressions 
Évaluation :
5

Very Helpful and friendly I would highly recommend this store and staff!

Tamara T.  |  Premières impressions 
Évaluation :
3

Okay

Joseph H.  |  Premières impressions 
Évaluation :
4

Very quick and responsive

Traci D.  |  Premières impressions 
Évaluation :
5

Dixie did a wonderful job in helping me with all of my storage needs. She was friendly and very nice to work with!

ROBBIE H.  |  Premières impressions 
Évaluation :
5

Staff is friendly, courteous & helpful.

Evelyn K.  |  Expérience générale 
Évaluation :
5

The younger gentleman you have working there is very friendly and very fast. I use U-Haul a lot and I hate if I can't pick up there. A plus for this location.

Jerry W.  |  Expérience générale 
Évaluation :
5

Great customer service!

Christolyn S.  |  Premières impressions 
Évaluation :
5

Dixie the general manager was amazing and so easy to work with. Would recommend anyone to them!!

Melissa S.  |  Premières impressions 
Évaluation :
5

Great personnel who cares. Took care of all our concerns and needs.

Larry S.  |  Expérience générale 
Évaluation :
4

You need to do something about the mice. They chewed on several pieces of funiture.

Andrew R.  |  Expérience générale 
Évaluation :
5

Dixie the manager was helping me. She went above and beyond. She was there to make sure I got exactly what I needed. I will definitely be recommending people solely based off of her working there.

Matthew S.  |  Premières impressions 
Évaluation :
5

Dixie was such a sweet person to deal with after two long days of moving.

Jonathan C.  |  Premières impressions 
Évaluation :
5

Wesley was Wonderful getting a truck for me. He was very professional and knowledgeable which made my experience pleasureable!!' I would recommend anyone renting a truck or storage unit from y'all!

Susan C.  |  Expérience générale 
Évaluation :
2

Dixie the store manager is very rude and disrespectful.

Kevin B.  |  Expérience générale 
Évaluation :
5

Everyone was friendly and helpful. They were always professional and suggested things to make my experience better.

Karen B.  |  Expérience générale 
Évaluation :
5

Great service, & well taken care of. Thank you for you hospitality.

Ashia H.  |  Expérience générale 
Évaluation :
4

Easy drop off! Received an email the next day when I was done.

Christopher O.  |  Réservation 
Évaluation :
5

very nice staff

David F.  |  Expérience générale 
Évaluation :
1

I was rerouted before getting to prattville store to a Montgomery store for the truck and 2 other locations in Montgomery to get a car dolly I drove 4o miles out of my way waiting 2 hours

JOHN S.  |  Réservation 
Évaluation :
5

Your Gen. Manager (Dixie) is a tremendous asset to your business.

Kevin B.  |  Expérience générale 
Évaluation :
1

would love for someone to call me about your employee Dixie Prattville U-Haul Store. she needs retraining in every aspect of a job dealing with the public.

Tara C.  |  Expérience générale 
Évaluation :
5

Our experience with U-Haul was excellent!!

CHERYL D.  |  Expérience générale 
Évaluation :
1

I have no complaints about the Prattville location but the over-the-phone reservation services is awful and I will not use U Haul services again. I want this reservation canceled but am unable to doso

Abigail R.  |  Réservation 
Évaluation :
5

This is a very helpful, military friendly storage facility... thanks to Dixie and her staff for their help!!

Jamie H.  |  Expérience générale 
Évaluation :
4

Dixie was very helpful to us and we left very satified.

Donna D.  |  Expérience générale 
Évaluation :
4

This is not enough room to describe my frustration.

Thomas M.  |  Expérience générale 
Évaluation :
4

N.D.

Yolandra P.  |  Expérience générale 
Évaluation :
1

In July 17, my agreement was 35,95 $ per mo. Without any notification I was charged 45,95 $ per mo beginning in Apr 18. I inquired why the price increase, the manager was extremely rude in response.

John M.  |  Expérience générale 
Évaluation :
5

My stuff was in there for a little over a year and when I went to get my stuff out everything was exactly the way it was when it went in. I would definitely recommend it to anyone

Trequilla B.  |  Expérience générale 
Évaluation :
5

Wonder staff here. Couldn't ask for a better experience

billy g.  |  Expérience générale 
Évaluation :
5

My unit was broken it to which was truly upsetting, but the staff at my location really did everything they could to help. Even during my move out they went above and beyond. Thx Dixie your the best!

Ashley R.  |  Expérience générale 
Évaluation :
5

Merci.

JOSEPH A.  |  Expérience générale 
Non reviews have been submitted for this location.

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