Évaluations des clients U-Haul Moving & Storage of Prescott

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Prescott

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Michael V. le

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Le client n'a pas laissé de commentaire.

Brandon E. le

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Need more parking spaces. Building and lot seem clustered.

dennis H. le

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We asked for and were charged for 2 sets of moving blankets. They did not provide them in the trailer. It was a MAJOR problem.

Michael H. le

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Le client n'a pas laissé de commentaire.

Brian P. le

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Great service at this location.

Michael R. le

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Everything was great !

Thomas S. le

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I usually rent a 5' x 9' open trailer several times per year for a number of years and have almost always had a good experience.

Robert L W. le

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Le client n'a pas laissé de commentaire.

john S. le

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Le client n'a pas laissé de commentaire.

Steven B. le

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They were remodeling the office space that will make it even better in the future

DAVID B. le

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Le client n'a pas laissé de commentaire.

Rick J. le

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Le client n'a pas laissé de commentaire.

Demesio L. le

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Nothing at all you guys run a very fast friendly efficient establishment at this Prescott Arizona location. Every time I come in or call I always get taken care of.

Charles Z. le

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Very professional and quick and efficient drop off. Took less than ten minutes to complete.

Rodney C. le

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Le client n'a pas laissé de commentaire.

Timothy P. le

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Staff was very friendly courteous and fast have used them twice and will continue thank you.

Yesenia R. le

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There was a young girl blond hair that was talking about co workers that worked there while she was in her shift. She was talking to another co worker. I don’t think that’s right to talk about her co workers in front of customers ! Other that than my rental worked great! !

Gordon D. le

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yes great place

Kenneth V. le

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One of the employees was rather condescending. A lesson on how to treat the customer, their employer at that time, would be my advice.

Grant S. le

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No suggestions. The location was undergoing renovations which didn’t seem to hamper completion of the rental.

Matthew D. le

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There was a minor confusion at the uhaul receiving site. I was instructed, via email, to wait to be contacted for making arrangements to aquire my containers. However, the staff was waiting for me to contact them. Just a minor misunderstanding on my part perhaps.

James R. le

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Le client n'a pas laissé de commentaire.

LESLIE I. le

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Very fast and efficient.

KIM W. le

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Always helpful and kind.

Iver R. le

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Friendly, efficient and easy in and out.

cordell C. le

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Le client n'a pas laissé de commentaire.

Dale F. le

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Le client n'a pas laissé de commentaire.

Alice W. le

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They were great! New Kid was very pleasant and helpful!

Jason F. le

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The before hours pickup was terrible. The truck was not where the online app indicated and the key pickup was nothing like indicated online either (there was not a lock on the truck, as indicated, but instead a lock box by the front door). It took nearly an hour to sort this out and find everything. I have a feeling this was the fault of the online app giving incorrect information and not the store doing the wrong thing. I also dropped off the truck after hours, as I had requested online. The employee who was still there was courteous enough to still check me in, but informed me that had he not done that, Uhaul would have charged me an additional $20 even if I checked it back in online. This is not at all what the online app said, so I feel very fortunate he was willing to stay late check in the truck. I will definitely use this location again, but will never deal with using the online app for pickup and drop off, it is absolutely terrible.

Sidney T. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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The guy that hooked the trailer to my truck could have used more training. He had trouble with the hitch and was confused when the hitch did not fit down over the ball on my truck. Had it not been for one of the supervisors that was in the lot observing a parking lot stropping job coming to his assistants I'm not sure he would have figured it out.

Tony D. le

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Provide moving blankets at no cost

Chrissy T. le

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Extremely busy location. The owners were on hand and worked just as hard for the customers as their employees. Highly recommended and will definately use again

Danny B. le

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Greatly appreciate having a local storage unit while I was looking for an apartment. Uhaul was very convenient. Great staff 👍.

Cheri B. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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The drop off was quick and I was on my way in no time!

Janet S. le

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I really wish all trucks had full fuel tank to start. It's impossible to fill a truck to the measured fill amount. I always end up putting too much gas in the truck that I am not responsible. This is a Uhaul problem not the local Uhaul

Promise D. le

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Le client n'a pas laissé de commentaire.

Patrice A. le

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Friendly, helpful employees

David B. le

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Excellent, friendly, courteous, establishment very clean and organized.

MIchael B. le

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Everyone was friendly and accomodating. A very positive experience.

Larry M. le

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I am in appreciation of the excellent service I received It is nice to know that some company's still offer excellent service.

SANDRA O. le

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An obvious error was made in my situation where my storage unit rental was deleted from your system. Appropriate action was taken and we are back on track. I extend thank yous to Jim and Natalee.

Adrienna C. le

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They overcharged me for a month and wouldn’t fix it because it was “too much paperwork” when I was checking out I had to call six different times in order to get my money back for that month

Diane F. le

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The staff is friendly and easy to work with. Our date for arriving in Prescott with our moving van kept changing and they worked with us to ensure we had a spot when we finally arrived.

DON B. le

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The assistant manager is very condesending don't care for him. I have an outside Storage unit and they keep parking trucks in Front of it icould understand if there were no parking but there is

Andrew W. le

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100% awesome

Christopher H. le

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Bit of a wait. I reserved a storage unit last week, and when I arrived it was not actually reserved and no units that size were available. The employee on the phone had told me it was reserved, while

rex l. le

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Jim, Scotty and the rest of the staff do a fantastic job and their customer service skills are top shelf👍

Martin H. le

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We were very happy with u hail and will reuse them if needed.

JACKSON D. le

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Working with Scott the assistant mngr. was such a pleasure. He went above and beyond accommodating me with my specific needs making my upcoming move a lot less stressful. All with a smile.

Danny B. le

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Great storage 👍

Patricia H. le

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So easy to check in.

Richard P. le

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Excellent service. thank you.

vickie h. le

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Thank you for your help! I have used you guy’s before in Gilbert Az & was very satisfied with your service

Albert C. le

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Young man that helped us was very knowledgeable. We had our rented unit set up and available in no time at all.

Adriana F. le

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Clean, modern, secure facility with easy load and unload dock and plenty of carts. Staff were very pleasant, helpful, and efficient. Nice clean rest room also. Highly recommend.

Willard J. le

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The staff was very helpful.

Jennifer W. le

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We called and spoke to a rep on 7/5 who told us the corporate office had given us 2 extra days free of charge. However, they charged us a 20.00 late fee anyway. Highly dissatisfied.

Maggie D. le

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Very well maintained.

John P. le

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Pleasant, Professional and courteous

bard r. le

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It's a good storage facility. In particular, I respect the attention to the security of stored items.

Michael H. le

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Very helpful

Susan T. le

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Great experience

Christina O. le

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Awesome Staff! Everyone is so friendly and helpful! The facility and the trucks were always clean and maintained! I will always recommend this Uhaul Location!

Carmela A. le

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The team is so resourceful and helpful! When you think of what customer service it’s them 100%!!!! They take the time to answer any and all of my questions.

Daina K. le

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Perfect short term storage for our needs.

Annie A. le

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Rates are slightly high

MARK C. le

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Scott and the crew fixed us right up for our storage and moving plans. Excellent people, professional, friendly and competent. Easy 5 stars.

Gladys M. le

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Thanks for everything you guys are great i will rent again. Gladys

bard r. le

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It's too bad that the staff don't, in my opinion, measure up to the qualities of their building. They gave poor directions on how to use my access card, as a result of which I set off the alarm.

cathy j. le

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NOT MUCH AREA TO PARK IN FRONT & HARD TO GET TO THE LOADING DOCK AREA. OTHERWISE, EVERYTHING WAS EXCELLENT.

Eric C. le

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Everyone was very nice and helpful and the place was very clean and unit was easy to get to even though it was on the 3rd floor.

Terri O. le

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When trying to move things in and out of storage units during the 16 months of renting, twice we needed to get in early or late and had a difficult time accessing our storage.

Gretchen M. le

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Clear bate and switch. I had to pay an extra $114 to rent a truck because it would take hours to find the pods and load them. I found out that my pods were the only ones at the location. Horrible.

Cheryl M. le

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Everything was great and accommodating! Staff was friendly and helpful. 👍😊

Russ H. le

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We used six U-Boxes and one 10 x 10 storage room when we recently moved. Everything was clean and undamaged when we unpacked.

Mike E. le

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I have had a locker space at my local U-Haul location for about 8 years, without any issues. I had a discrepancy in my annual renewal date recently, and they took care of it on the spot. Well done!!

Richard P. le

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Excellent

AARON G. le

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Great experience with great people.

kathy s. le

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I rented a storage unit for close to a year, and the entire time I felt confident my belongings were safe. The staff at U-Haul were always friendly and answered questions promptly. Thank you!

ROBERT D. le

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good facility. I will use it again

Daina K. le

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Fast, efficient knowledgeable staff. Easy loading area with a good number of helpful carts. Convienent lication for our needs.

michael t. le

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Only place i trust to store my lifes past and present.

william m. le

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Nice staff. Very clean facility.

Alexander T. le

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Always clean, all lights working. Downstairs "recycle/reuse" area kept tidy. Carts in good shape and handy. Loading area usually kept snow free and salted, only one early morning a little slippery.

Cheryl H. le

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No comments.

Gregory B. le

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Very god experience

Steven D. le

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Staff was helpful and facility was convenient, clean and safe.

charlie d. le

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Staff was awesome

Marjorie F. le

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Second time I’ve used this storage unit. First time was for five years while I was out of the country and I was amazed at how clean everything was no dust. Difficult to reach by phone tho

Ryan L. le

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Very difficult to get in and out.

MARY V. le

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Pleased with your service and facility. Thank you so much.

david s. le

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No no

Regina Y. le

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Love working with this company! Clean, easy and close!

Rosemary B. le

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Friendly, helpful staff. The facility was very clean. I would recommend this business to anyone.

Tom and marcy W. le

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Discouraged that they didn't have the size storage unit that I reserved, but they recovered and found one a bit bigger that also fit my needs and price range.

GARRETT S. le

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Great experience with the Prescott AZ UHaul facility. The staff is great, especially Russell He's AWESOME!!

Karey S. le

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Very helpful & patient.

Jacob A. le

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There was a lot of confusion with my order but the staff wad awesome at solving it. It was a little time consumming getting all set up and they handled it great so I can't complain.

Marie C. le

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Compared to the horrific experience I had trying to get U-Haul in San Bernardino, CA to help me during my move, this facility did everything it could to make my last step easy. They were great.

Randy K. le

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Excellent facility!

JEFFREY W. le

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I have been in many storage facilities over the past decade. This is by far the cleanest and most secure storage facility that I have experienced. Renting space elsewhere and you'll be disappointed!

BARBARA W. le

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I was with U-Haul for 10 years. I am from Prescott Valley AZ and Scott and Jim were more than helpful through my 10 year with U Haul. U Haul is lucky to have them as employees!!!!!!!!!!!!!!!!!!

PATRICIA T. le

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Used this facility for around 11 years. I always found it clean and felt very secure. Employees were always pleasant to deal with and I never had any problems.

Patricia O. le

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Renting my storage unit was quick and easy and the staff were friendly and helpful. I love that my unit is inside and that the carts are right there for your use. Everything is clean and protected.

MORGAN D. le

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Thanks for your help again!

GARRETT S. le

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Friendly and efficient staff. In and out in no time. Russell was very helpful

Greg L. le

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Petra C. le

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Jim & Scott at the Prescott facility were always pleasant and very professional. Always insured that our U boxes were available to us when needed. Would highly recommend them!!!

Russ H. le

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Above average, but sometimes reservations are lost or wrong. Staff is friendly and helpful.

Stephen Z. le

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You need to move the cars and trucks from the drive way into the back of the building, never any parking space in the front of the building to go into the office and to the back of the building.

barbara w. le

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Thanks so much

Joseph m. le

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Great service, always clean and safe facility.

bonita t. le

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The personal were very informative and very helpful

James I. le

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We were greeted immediately and helped with getting a storage unit. The entire storage area was exceptionally clean! Employees here know what keeps customers satisfied.

BRIAN H. le

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Very good service...

colton s. le

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KJ is the manager I believe at the 2112 Prescott uhaul facility right off of Arizona 69. That man really truley appreciates his military folks. He did everything to make my experience excellent.

Thomas R. le

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Guys were great. Very helpful.

Ron M. le

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Good crew. Good facility.

Thomas F. le

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Staff was very helpful and knowledgeable

WILLIAM R. le

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Great Experience... Thank you!!

Tom S. le

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Exceptional customer service.

wesley c. le

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No comments

dan t. le

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Jim is absolutely great! Extremely cooperative and helpful. A perfect experience!

mike l. le

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Storage is convenient and well maintained.

Michael W. le

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I finished using the 2 storage lickers on 9/28. When I tried to check out if them the front counter person told me the system was down. My rent expired on 9/28 and do not want extra charges.

Ron M. le

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Friendly staff. Good facilities.

Jeannie B. le

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My uhaul experience could not have been more perfect.

William L. le

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Location offers easy access from the highway and is a clean and uncluttered. Staff had my 4 UBoxes ready on site for unloading by local movers I hired the morning I requested it. Great service!

MARIE V. le

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Amazing customer service, helpful and nice.

julie t. le

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Our U-box containers were ready to go when we arrived to pick them up. There was no delay to getting them home & unpacking them. Very well organized.

Nancy S. le

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Never had used storage facility before. Seemed expensive. No bugs or vermin was a plus!

Sarah L. le

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Although it was busy, all employees were very friendly. My move went smoothly.

CHARLES F. le

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I had household items from my parents’ estate store here for 5 years, waiting until I retired and relocated. Everything secure and intact, no concerns or worries about safety and security.

steve l. le

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The customer service was outstanding. The office personnel were helpful and courteous. Excellent follow-through.

kaland S. le

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U-Haul of Prescott was very helpful with my U-Box rental. Jim Pena was very helpful.

Annie A. le

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Everything was great minus one exception.... I kept requesting to have my account automatically debited for the monthly storage fee but it never was done.

Rudy T. le

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I’m pretty sure that for most of the year-and-a-half that we rented here, the security system did not operate. Trailer/truck parking area was often overfilled & impeded access. Otherwise, good job!

Jeannie B. le

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Everyone was so helpful and friendly and all my items arrived safely

william f. le

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Returned empty storage unit ( #822) to U-Haul 18 days early and was not reimburse for unused portion of monthly contract. I find this policy to be unfair, unethical and a poor business practice.

James S. le

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The place was neat and clean. Everyone that we had interaction with was very nice and helpful.

SANDRA O. le

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The obstructions (wooden box & trailer) in the area of your loading dock made usage of the ramp impossible. Please keep in mind that NOT all storage users have or use trucks to load and unload.

Diane H. le

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We were very pleased with how clean & well maintained the building was kept. We rented the unit for over a year & we had no complaints during this period. Would recommend facility to others.

Robbin C. le

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Sirens were always going off. Bugs in unit. Employee broke one of my antiques and walked away. Was told would receive military discount. When I went to Pay the following month, was told no military

CHAD R. le

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Great customer service.

Kathleen L. le

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Cory was very helpful and responsive. Our U-Boxes were late in arriving and he made sure to let us know the minute they were delivered and ready for us to pick up.

Sharon L. le

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One star off for not being able to call in and immediately speak with a local office staff. Always ended up waiting 15 minutes or more, only to connect with someone in North Carolina!!

Kathleen L. le

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Cory was extremely helpful and responsive.

VIRGINIA C. le

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Great faculty and professional employees.

David V. le

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Staff was very helpful.

Michael M. le

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This part of our UHaul move was the worst of our move. The service from your facility in Prescott was very unstiisfacory. You had our box’s outside through the monsoon weather for at least two days.

janet r. le

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It was a good experience and the manager is great. It's too bad there isn't more room to park, though. It's difficult to 'navigate' around there and find a space.. Plus, being on a hill doesn't help.

DOUG B. le

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Thanks Scott, Henry, and the rest of the crew for making my day! I’ve been in Prescott for over 45 years and was at the Grand Opening of that facility several decades ago—it’s better now than ever! 👍

Leonard R. le

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I picked up my Ubox, a truck and dollies. The manager and staff were friendly, professional and helpful.

Michael H. le

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The Staff and Management went out of their way to help! Great experience, would highly recommend to anyone!!!

MELISSA F. le

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My one "complaint": the significant rate increases every year. But, there was no added benefit for the increase. This is the reason I decided to close out my unit. It was becoming cost prohibitive.

scott m. le

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Stay away from this location

scott m. le

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While the staff were very friendly and helpful. I experienced nothing but problems and glitches from this location. I will never use this location again unless I absolutely had no other choice.

Shannon D. le

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Front desk staff were mostly friendly and knowledgeable.

Rick Y. le

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Great staff and great facility.

Jesse E. le

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LARRY H. le

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This facility lack parking and easy access to the facilities. Otherwise its good.

Jaxon T. le

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All other U-Haul facilities are equipped to transport U-Boxes to a residential location. This facility is not, which makes it extremely difficult to finalize moving. Totally unsatisfactory!!

Dawn and or bill L. le

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Staff was extremely helpful. My only complaint is this... the door that rolls up in my unit was bent & would not open many times. going. They indicated it was difficult to get someone up to fix it

LAURA J. le

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the only thing i will complain about was when i finally moved my stuff out of storage is that i had alot of mouse droppings in my stuff and also some of my boxes were chewed into by mice

Jerome H. le

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Clean and well run.

Charles B. le

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All the staff very helpful and customer friendly. A pleasure to work with

Jim K. le

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Great experience the people at U-Haul. Very friendly and helpful. They could use some help answering the phone.

Kathy S. le

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The building is very clean, has easy access, and the staff are very helpful and friendly.

John C. le

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Excellent in every way, have used this Haul location for years!