Customer Reviews for U-Haul Moving & Storage of Prescott

6603 évaluations

2122 Hwy 69   Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)

(928) 776-4805

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(928) 776-4805

2122 Hwy 69
Prescott, AZ 86301
(Cross Streets: On Hwy 69 between Prescott Lakes PKWY and Yavpe Connector)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Even with an equipment shortage they were able to get me a trailer when I needed it. They were very accommodating in every way.

BRIAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX D. 
Évaluation :
4

Dealership was clean and staff friendly.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARI R. 
Évaluation :
1

Better customer service. Take the time to listen to the customer. Go over the vehicle with a customer. Be happy to be employed. Don't argue with a customer. When the customer reserve something and you don't have it don't try to argue and make up excuses.

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEIDI S. 
Évaluation :
5

Everything was ready and set when I arrived. Le service à la clientèle était génial.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

I was very happy with the staff, I had no problems at all

Carol C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
3

I needed two trucks on two separate days and both trucks looked like they had not been cleaned on the inside for sometime. Other renters paper work and other items were left inside. The window needed to be cleaned and the steering wheel was a little sticky...it makes you wonder when the last time they wiped down anything on the inside.

GARY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICKA F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Janice L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay M. 
Évaluation :
5

Best and easiest rental experience ever

Jesse R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEROY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLACE H. 
Évaluation :
5

everyone involved were GREAT...

Mitchell L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Thanks so much for going the extra mile!

BARBARA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James N. 
Évaluation :
3

I haven't received my email receipt as was discussed upon dropping off the truck.

BRUCE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
4

Vehicle access is limited and tight. If more property around the location could be purchase to allow expansion of the access and customer vehicle circulation, it would improve the location immensely.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
2

I was quoted total price would be 34 $for the rental, insurance. I estimated that I would put on around 30 miles total in which I should have been charged at the most 65 $plus taxes which I should have been charged around 70 $at the most. Instead I was charged 135 $. How in the heck did you.come up with that charge? I brought the truck in time. I feel that your pricing was dishonest and I was deliberately overcharged. I would never recommend Uhaul or your location to anyone.

David G. 
Évaluation :
5

Checked in and was out the door in less than 10 minutes.

JAMES S. 
Évaluation :
5

Thank you...

ALBERTO R. 
Évaluation :
1

BEWARE!!! I blame my terrible experience solely on Uhaul and not the Prescott location. I was quoted 1 200 $on the phone from the 800 number...encouraged to give my credit card immediately to lock in quote ...then was charged 1 900 $. Not 1 200 $. I called multiple times, on hold for hours to be told pretty much...Too bad, They charged my card and I have no recourse. I was told quotes are just a quote and actual price could change which it almost doubled. Communication was absolutely horrible as was the experience. I would NEVER use the company for shipping again!

Tracey M. 
Évaluation :
5

In addition to my 67 4 hour truck rental there is an additional 20 pending on my credit card, I left the truck on full and my storage unit spotless.

DAVID F. 
Évaluation :
5

Heidi was Patient and very helpful. Truck was better than expected strong and sturdy and safe.

JEFFREY B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Even though this location was super busy everyone was pleasant. They offered to email us our receipt for the return of our truck so we did not have to wait for others ahead of us. Thanks u-haul

Anthony L. 
Évaluation :
5

Great experience!

LARRY S. 
Évaluation :
4

Thanks

Steve B. 
Évaluation :
5

The trailer's tail lights did not work. The brake and blinkers were fine

ROGER D. 
Évaluation :
5

I could not believe how quickly drop off was.

John W. 
Évaluation :
5

I have no recommendations. I was very satisfied with all aspects of my experience.

KENNETH G. 
Évaluation :
5

Great team at this Uhaul.

MICHAEL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILLIP M. 
Évaluation :
5

Quick and efficient!

Edwin S. 
Évaluation :
5

Kind and helpful staff

JAMES P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MURY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
3

Let the customers return moving trucks to other locations.

KYLIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONROE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PHILIP JACKSON S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Fast, friendly and helpful staff! Excellent service!

MONDRE V. 
Évaluation :
3

To busy no where to park wait time to long woman at counter was trying but manager just kept talking away to customers about things that had no baring on the u haul

EDNA ARRON F. 
Évaluation :
5

Aucun

John G. 
Évaluation :
1

This location is to inconvenient for regular use.

anthony C. 
Évaluation :
5

Absolutely I will recommend this type of service to someone else. Courteous and expedient.

Richard B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN T. 
Évaluation :
5

Great location with great people!

ANDREW H. 
Évaluation :
4

All was good with this location

DUANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIREEN K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott D. 
Évaluation :
3

Reserved a truck and then that size that was “guaranteed” at reservation was not available so was replaced with out my knowledge to a larger size that I didn't want or need. The team was pretty rude about it too

NOLAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESS Q. 
Évaluation :
1

First of all wasn't informed that if I switched Reservation to location closest to my car (one way trip) that it would cost me 40$ more comparened to the fulll round trip from Phoenix back to same Phoenix location. Secondly the tow dolly that was rented out to me way so beat up , bent on the tow bars , right wheel bent inward and left wheel bent outward . Also was missing a chain which had clearly been missing for awhile because there was rust and hook was broken off where chain should've been connected . So I had to use this tow dolly that could've possibly killed someone because the other chain could've snapped off . The running lights didn't work on this and only the right brake light worked and when hazards were turned on only a tight side worked. The guy at the shop checked the light before letting us go, he said we were good but knew they didn't work and still let us take off with it.

Brittney O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth D. 
Évaluation :
5

Good service, all went well

STEVEN E. 
Évaluation :
3

Wait times

Floyd H. 
Évaluation :
5

Just maintain current level of service.😎

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENAE B. 
Évaluation :
5

The web site crashed on Sat and Sunday Could not get thru on any phone line The message said the trailer I rented on was not available for a extra day I tried to bring it back Sunday by 0500 pm so it would be available for the next customer no answer no chat reply No reply called Monday at 0800 am to tell them I have the trailer empty and I can return it now Got transfered to booking they did not know Anything Anyway I got charged for 2 days instead of one Get a new it tech I guess I will have to pay the extra day For whatever reason web site crashed No one there to answer the phone ect

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alfred R. 
Évaluation :
1

I made my reservation the Tuesday before I needed it on the following Saturday. I went to pick up the 15' truck I had reserved at the Fulton st. location in Prescott Valley AZ. He had a 10' truck. He said that's all he had. I need a 15' truck with a ramp. I had him call several uhaul locations nearby and had nothing. I made him call the dispatcher and he reserved me one about 12 miles away in Prescott, AZ. I had hired people to help me move and had to pay them an extra hour to hold them until I got the truck there to load. I had to pay 0,99/ mile extra for the 24 extra miles I shouldn't have had to pay. I am not at all happy with the uhaul organization here. You shouldn't promise to have one and then not have it when I've paid help and need it. I had to move my stuff that day or pay an additional months rent. The location where I finally picked up the truck I ordered was helpful, but I should not have had to travel that far for what I had ordered, and been promised, at the location that I had selected. I think the least you people can do is reimburse me for my costs that I had to pay due to your mistake.

MARVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia F. 
Évaluation :
5

Nothing, everything was great and the people were very helpful. Nancy, the traffic coordinator for the area was especially helpful. She was able to find the size I really needed, but at first was unavailable for the dates I selected. She arranged everything beautifully and I'm very grateful!

VICTORIA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
5

The van is in need of maintenance; the dashboard light was on needing ABS maintenance, and also needed oil change. The ABS problem made me feel uncomfortable, although I didn't have many miles to drive.

DANIELLE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICK N. 
Évaluation :
4

Service rapide et convivial.

GENE R. 
Évaluation :
4

Your online scheduling system is a lieing mess. You are going to lose market shares if you don't get your act together

David M. 
Évaluation :
1

Work on communication and phone response time. When it became clear that my ubox was not in transit a few days before it was set to arrive I could not reach any person at the Prescott location to tell me why or that it would rectified and sent out soon or how long it would take. Instead my calls were booted to the call center who did their best to help me figure out what was going on, but didn't have any actual answers and instead I was sent to one department after another with no one EVER giving my answers. My box was guaranteed to arrive in Akron Ohio on May 10th and did not arrive till the 13th and I was charged full price and have not received any refund for the 50 $a day U-haul late fee or any communication. I spent over 6 hours on the phone between being on hold or being passed to another department in the span of 5 days trying to make sure that I would be able to actually get my belongings. I am highly disappointed with U-Haul and would not recommend them to anyone who has any other option.

Leah W. 
Non reviews have been submitted for this location.

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