Customer Reviews for U-Haul Moving & Storage of Providence at I-95

1 237 évaluations

35 Oxford St   Providence, RI 02905
(near sea plane dinner on Allens ave, next to Radio Broadcaster building WHJY)

(401) 421-8881

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(401) 421-8881

35 Oxford St
Providence, RI 02905
(near sea plane dinner on Allens ave, next to Radio Broadcaster building WHJY)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie Connors  |  Premières impressions 
Évaluation :
5

My husband and I rented a trailer on a rainy night. The staff were extremely friendly and helpful!

Russell Conway 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Miche Cean  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Zalewski  |  Expérience générale 
Évaluation :
5

Jamal was very excellent he helped me with everything I needed and even gave me a printed out receipt email and a text overall five stars excellent

Michael Cruz 
Évaluation :
5

I just love the people that work there especially the pawtucket branch

joanne manning 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Pora  |  Expérience générale 
Évaluation :
5

Very helpful & caring staff . Thank you , Linda .

Linda Pora  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amarilis Alvarez 
Évaluation :
5

Mike and Nelson went above and beyond to ensure I had a good move in experience. They stayed late to get me checked in and took extra care to make sure I was good to move my contents into the unit right away.

Daniel Zalewski  |  Premières impressions 
Évaluation :
3

Arthur was very helpful ove the phone for my reservation being last minute and not knowing much on how to rent these trucks. However at the time of drop off you had a man sitting in your front desk by the name of Mike to busy on his phone watching a funny video super loud no greetings nothing not even the courtesy to put his phone down to acknowledge my presence. I had a very long and horrible day but i was trying to still be friendly and i said to him oh what are you watching? Must be interesting. He kept looking at his screen until he finally shut it off and was super rude telling me give me the keys you are all set. I said wait a minute you have not done a walk through with me im not leaving based on your word especially with how ride you are being! He continued to ignore my request and thankfully in walked nelson. I must say impeccable timing he graciously said i wll go out there with her and said hello to me!! He also apologized for Mikes behavior apparently i was not the only customer that night to complain about his lack of customer service. He should be terminated effective immediately!! Especially when he has others doing work he should be doing!!! Nelson on the other hand should be promoted for representing the company as it should! And he knows his stuff!

BETSAIDA GARCIA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly DeFusco 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAYNES CAMINERO 
Évaluation :
5

Bring truck to office

Pauline Gomez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary Beatty  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Felicita Martinez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Lesnikoski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Lopatosky 
Évaluation :
5

It's the only location I would rent from. Employees are pleasant and know their product.

MARINA BONACCI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melero eliezer 
Évaluation :
1

General Manager Arthur is a rude inconsiderate jerk!!! Bad customer service

rosanne arpin 
Évaluation :
4

Great trip. Extremely great customer service with the young man that got my truck ready

Evandro Vaz 
Évaluation :
5

The services were very efficient. Thanks for accommodating us. God bless.

GABBY KPAWOE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherill Valley 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dajann Nance 
Évaluation :
5

Representative George at this site was beyond excellent. All employees should emulate, replicate and duplicate his professionalism. The site is a model of efficiency in my opinion.

JOSEPH MILLER 
Évaluation :
5

Excellent

VANN BOU 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis Leazes 
Évaluation :
5

No improvement necessary. Arthur is a great manager and his staff always gives top notch service

MARINA BONACCI 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molisa Phin 
Évaluation :
2

I got charged for fuel that I didn’t use, only drove twenty miles got charged 4 gallons no way I’m a truck driver and I know that it’s not accurate

Lazaro Quezada 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam Brightman  |  Expérience générale 
Évaluation :
3

The employees are not so much friendly, they are just worried about doing the things faster and don’t spend time enough with the people and check carefully the trucks, they can charge you for things that were not in good shape since the beginning.

luis de la rosa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Sacra 
Évaluation :
5

Top notch service.

MARINA BONACCI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aracelis Sosa Boucher  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dariene Falcon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shujun liu 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANNIECARMEN VALDEZ  |  Expérience générale 
Évaluation :
5

Always there when I need you

Luis Fernandez 
Évaluation :
4

I had a storage unit at this U-Haul location about 3 years ago and the staff was very professional and helpful then, and they still are... The cargo van I used today was very clean, but when I started it and put it into gear it made some horrible metallic grinding noises so much so that I asked one of the employees to drive it out of the space where it was parked so he could verify to that the vehicle was somehow defective... He drove the vehicle out of it's parking spot and told me, "All of the new Fords make that noise." I thought that odd, but I drove the van to my residence, loaded it, and returned to U-Haul without further incident. Otherwise, the day went well and I appreciate the courteous service of the U-Haul employees who assisted me.

jules matthew 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rosamy nouel 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Gadson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona Fernandez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT ROSE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELESTE TAVAREZ 
Évaluation :
5

Nice and good

Juan Sabino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephy Santana  |  Premières impressions 
Évaluation :
3

Staff was great. Excessive mouse droppings throughout my :3 storage units. Even though there were mouse stations inside units. Throughout the many years that I used the units I did let management know about the issue. But the mice feces continued to be an issue. There could also be better lighting throughout.

JUANA HORTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayvon Davis  |  Expérience générale 
Évaluation :
4

The young man behind the desk, who I've never seen needs some serious customer service skills, rude rude rude! Everybody there is beyond pleasant, have never seen him there before, he was rude! He was there on November 1st, approximately 1:15pm

MARINA BONACCI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dercelino DEPINA 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Sutton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Mitchell  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

berry williams 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler Michel 
Évaluation :
5

the two gentlemen at the counter were very professional and explained everything clearly

Matthew Jules  |  Premières impressions 
Évaluation :
5

George and Justin were super helpful thanks for the awesome service !!!

anthony valenti  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kela Pittman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doreen Rios  |  Expérience générale 
Évaluation :
5

Keep doing what your doing

Doreen Rios 
Évaluation :
5

Forgot my key card and the desk hooked me up real easy with a new one. Very nice and attentive.

Mark Sonday  |  Expérience générale 
Évaluation :
4

I have used Uhaul at a different location and never experienced trouble accessing entry. Each time I required assistance from staff. Staff however, is exceptional.

Andrew McDonald  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karin Paquin 
Évaluation :
4

Friendly and helpful staff, unit was clean and dry. The only issue was billing. For some reason a credit card on file was not billed monthly and the staff would attach a house lock for non payments. This would get solved twice we I when to the office again with my contact .

brian fitzgibbons  |  Expérience générale 
Évaluation :
5

s/o

Terrence Hudson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen Benson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikita mckay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus veyera  |  Premières impressions 
Évaluation :
5

Our second summer to Wor with you guys- extremely satisfied

Marjory Nigro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVER KELLY  |  Expérience générale 
Évaluation :
5

The weather was horrible but the gentleman who helped were fantastic

Deborah Ricci 
Évaluation :
2

I signed up for online pickup. Truck was not accessible outside. I had to go into office and have them find it and pull it out. Wasted 1/2 hour of my scheduled time. Inside of truck bed had nails and screws scattered about it. Driver door had a big dent at the door hinge and I had to pry it open. Driver visor was broken and keep falling down into the view area. Driver seat had a big hole in it. Overall not up to the usual UHAUL standard.

Andrew Karn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Robinson 
Évaluation :
4

The truck was clean but drove terribly. It definitely needs some maintenance. The employees were really nice.

Yuliya Fernandez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne Varner 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Blouin 
Évaluation :
1

Terrible customer service and awful user experience. The uhaul app is extremely buggy, unclear and poorly maintained. It took 45 minutes to check out our vehicle, they forgot to include the equipment we pre-ordered (while also charging us for it) and they left "instruction photos" of the wrong vehicle. Will never come to this location again. Not to mention there is next to no parking, trucks are dangerously lined up all along the street curb with major blind spots everywhere - super unsafe, difficult to maneuver, unprofessional and ridiculously frustrating.

Hannah Hallett 
Évaluation :
5

They were exceptional and helpful. The staff was great.

Howard Powell 
Évaluation :
2

I walked into this Haul thinking it was like every other location! Let me tell you now that this particular location is NOT the same as any other. Not great service from the guy who rented me the truck when I picked it up, kept talking about how they didn't want to be here and that they were going to quit in a few days anyway so what was the point of even showing up, heard all of that as I walked in to get the truck, I don't care if they were joking or not, it is very unprofessional. They told me the truck was out back and that I "couldn't miss it"...well I missed it because there were like 20 different trucks in the back and had no clue which one was mine, luckily another employee could see the struggle on my face and asked me if I needed help, which I did. Thank the Gods for their help because otherwise I would have been more lost than I already was. The truck was just like not upkept at all, the steering wheel was peeling, the visor above the drivers head was broken so it was in my face the whole time I was driving, and it definitely just needed to be...cleaned if I'm being honest, I used a LOT of hand sanitizer that day. Dropping off the ruck was very easy and another employee who was not the one who rented me the truck was very nice and made it very easy for me. Still love UHAUL and everything they offer but this experience was not the best.

Brent Medeiros 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson Towah  |  Expérience générale 
Évaluation :
5

Super helpful staff!

Allen Benson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahria Jones  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra Myers  |  Expérience générale 
Évaluation :
5

Treat your employees well. It's a small staff and they were stupendous at taking care of a flood of customers at the busy site. They are super patient and kind.

Allen Benson 
Évaluation :
5

The staff made the check in and return very easy was in and out in 5 minutes.

MICHAEL NARDUCCI 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN VINLUAN  |  Expérience générale 
Évaluation :
3

No parking, no designated unloading space when needing to move things to and from an upper level unit.

Brittany Pina  |  Expérience générale 
Évaluation :
5

Don't change anything

MIKE ORNELAS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chong Koh  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE ESPINAL 
Évaluation :
3

Staff was helpful and facilities were clean but we had a number of issues trying to move our stuff in. For one, the card and code they gave me would not work on the first day, but this was solved later on thankfully and the staff were helpful. Another problem though is that the official entrance is always blocked by several large vehicles, and even if you get a parking spot by the office you will promptly be blocked in by some kind of large truck. This is the only official entrance; it can't always be blocked!! I learned to just drive in through the exit to access my storage unit. Secondly, the elevator has been broken the last two times that I went there, including the day I had to move out, and my visits were a month apart, which gives me the impression that it was broken for that entire time. These issues definitely made my visits longer than they needed to be, which was unfortunate because I was paying for a Zipcar by the hour. But I will say the facility itself was clean and pleasant and I overall had a positive experience.

Madeleine Florida  |  Expérience générale 
Évaluation :
5

I was treated well Thank you.

danny simpson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Peers 
Évaluation :
3

I was instructed online to check in and that my unit was ready for me, with a lock inside. There was a pad lock on the outside of the unit, and I had to get an associate to come take it off so I could get in. The lock that I was told would be in my unit was not in my unit, and the associate had to go back and get me one. So other than the unit being clean and empty, it was not ready for move in.

Heidi Reid  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyrene Renee 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvaro Guzman 
Évaluation :
3

Got charged $20 for gas in a car that we used for not even ten miles. Will not recommend neither use for your abuse on money.

Juan Alvarez 
Évaluation :
5

Everything was in order, the van was in excellent condition. The virtual check-in process was slightly confusing, however, as it was difficult to find the key lockbox and the van. Other than that, it was a very positive experience.

Benjamin Spiegel 
Évaluation :
2

I wasn't able to access my locker after hours like I requested and paid for called the after hours call number 7 times no one answered I had to bring my truck back and have to return in the morning

jamie Guzman  |  Premières impressions 
Évaluation :
2

The safety of doing a drop off in a dangerous neighborhood.

Zachary Jones 
Évaluation :
5

Great place to rent a van. Michael, who checked me out was friendly and helpful. Fortement recommandé!

Matthew Bellotti 
Évaluation :
5

Great.

DAEHUN JEONG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny Crim 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olga Medrano 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian Perez 
Évaluation :
1

Terrible service. Uhaul kept stalling.brakes are terrible someonencan get killed using that uhaul. Would not recommend to anyone and will never us again !!!!

Alexandrea Rivera 
Évaluation :
5

The gentlemen who checked me in and out was top notch. Outstanding service and knowledge. Even when the company computer system was not working properly he made sure it took no longer for me when getting the truck first thing in the morning A true asset to your organization

Keith Khanlian 
Évaluation :
5

Uhaul helps to make my life organized and without any hassle

brian fitzgibbons  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny Nielsen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJIT DESHBANDE   |  Expérience générale 
Évaluation :
2

Rodents. My belongings were covered in feces. I understand it's an urban area, but this was absolutely disgusting. Staff claimed the "issue is being addressed," but I had this storage unit for a year and no changes were seen.

Nathan Michaels  |  Expérience générale 
Évaluation :
1

The unit had a hole on top and lots of water came in our stuff got damaged just to mantion the staff are the best they treat you like family love them

Wilfredo rivera  |  Expérience générale 
Évaluation :
4

The A/C did not work, vehicle was very bumpy as if the struts needed replacing, and it took me 45 minutes to receive the vehicle.

Dylan Fortin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo rivera 
Évaluation :
5

Making it easier to speak t9 a representative online

Yesenia Gonzalez 
Évaluation :
3

Your app to get the car sucks and wouldn’t work

Helen McCall 
Évaluation :
3

I was overcharged for gas even though I returned it with same amount as at pickup. Van was not cleaned, windshield was so dirty I had trouble looking out of it. Cargo area was dirty.

Matthew Bellotti 
Évaluation :
5

I so appreciate using your storage facility these past months. Especially want to thank Arthur Buono for his extraordinary assistance . Terry Cannon

Terrence Cannon  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian Perez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMIAH RIVERA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane Sanchez  |  Expérience générale 
Évaluation :
5

Great location, easy access and affordable.

ANDREA RAY  |  Expérience générale 
Évaluation :
5

Nice and friendly people helpful I adore author he is a lifesaver. 🥰💯

sheila german  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calene Rhames  |  Expérience générale 
Évaluation :
5

The team here was the absolute best!! I would recommend them over any other Uhaul in this area!! Accommodating & Kind!!!

Jennifer Cobb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Santurri 
Évaluation :
2

Reps should be professional, should inform customers of policies and the use of the UHaul app. I had a very unpleasant experience w/a rep whom was very much aggressive on my voicemail and during phone calls with me. I feel this experience made me full of regret.

Moneca J White 
Évaluation :
3

Just used the second location to return/drop off the truck

Heidi Phaneuf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID LEFORT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Girard  |  Expérience générale 
Évaluation :
5

Mike was very helpful

mary wickes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN PHILLIPS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahid Khan 
Évaluation :
4

Clearer call out on drop off process

JAMES MCGEEHAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delfina Machado 
Évaluation :
3

Fix the tie downs in the unit I was unable to properly secure my stuff properly due to broken and missing tie downs.

Stephan Hofmann 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ian perez 
Évaluation :
5

Is the best

Wilfredo rivera  |  Premières impressions 
Évaluation :
1

I was called a day later and screamed at to return due to my ex husband owing a bill you guys suck! Never again I wish to use your services.

JASON ODOM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert tilson Jr  |  Expérience générale 
Évaluation :
5

Great service. Overall great experience. I believe it was Jamal at the front desk, friendly, knowledgeable. 5 stars for the service.

Marcos Morales 
Évaluation :
5

keep up the good work.

paul sambursky 
Évaluation :
5

The staff is friendly and down to earth. Arthur Buono is a nice guy.

Allen Benson 
Évaluation :
2

I honestly wasn't sure of which rating I would give.I arrived close to 7:00 pm and the 2 staff were very friendly and cordial, but didn't even bother showing me how to get into my unit, where it was, or how to operate the storage elevator in building 6. Not the best experience. By the time I figured it out, they were gone for the night. Their shift ended at 7o'clock....so not blaming them for that.

David Sevigny  |  Expérience générale 
Évaluation :
4

Couple of pieces of debris left in storage unit from previous renter

Allen Benson  |  Premières impressions 
Évaluation :
5

Drop off couldn't have gone smoother! The young man that stuck around for a few extra minutes after closing time BIG help for ME!

kurt schwartz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina Centeno 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mairelys Valdez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dena Salliey 
Évaluation :
4

Great customer service!

DANIEL MAY 
Évaluation :
5

Kevin and his partner were absolutely amazing - friendly, competent, fast - they took such good care of my son and I during my sons move from his dorm at brown university into storage - we liked them so much we want them to move us to my sons next dorm in the fall / 10 stars for them!!!

Marjory Nigro  |  Premières impressions 
Évaluation :
5

It was a great experience, was in and out in less than five minutes

Jose Turcios 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria Scorsone 
Évaluation :
5

Can't express my self on how good of a team this uhaul facility has in 37 Oxford st providence ri great customer service there trucks are always up to date fresh clean a sanitized assistant manager great guy to work with and others ,will highly recommend will use these guys in future preference totally a safe place to store.

Gabriel Valentin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio Javier 
Évaluation :
5

Jamal was great! Very friendly and helpful! 10 stars and two thumbs-up for Jamal!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍

Victor Rodriguez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard Weiner 
Évaluation :
5

Always there when I need them very professional

Luis Fernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Hopper  |  Expérience générale 
Évaluation :
5

I would have stayed. I was there for 6 years or little over, yet the price became to steep considering I have had 2 units. Everyone was ate extremely helpful and friendly.

Ranee carpenter  |  Expérience générale 
Évaluation :
5

Complimentary coffee

MIKE ORNELAS 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY PILLETTE 
Évaluation :
5

The people who signed me in were particularly helpful

STEPHEN PHILLIPS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chong Koh  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly Harris  |  Premières impressions 
Évaluation :
4

Vehicle accessibility to the Oxford St. storage facility is wanting due narrow passage ways, too many parked vehicles which make turning larger trucks very difficult. I had to make numerous attempts to enter and leave my storage area.

GREGORY PILLETTE  |  Premières impressions 
Évaluation :
5

Thank you and if ever needed we will be back.....

Jessica Hames  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark cabral  |  Premières impressions 
Évaluation :
5

George was such a friendly, excellent person to us when we arrived. He deserves to be the manager of the facility. The care and conscientiousness with which he assisted us was truly above and beyond and unique

Mike Fitzhenry  |  Premières impressions 
Évaluation :
2

Had a bad experience when I got locked out of my unit. I was told by the representative to bring a bolt cutter and a new lock. When I got to the office they saw me with the bolt cutters and lock, told me I had to buy one of their locks instead so I did. Went to try to cut my lock off and it was protected from bolt cutters. Come to find out I wasted my time and money and I wasn't even supposed to have bolt cutters in there but these guys advised me to and let me walk right in with them. I ended up having to pay 200 bucks for a lock smith who was there for a total two minutes (how's that for a work rate?) to cut my lock which also ended up damaging the bolt so every time I came back to my unit I had a hard time getting it open. Arthur told me he would "help me out somehow" but when I asked for the locksmith to be paid for I never heard back from anyone of course.

MATTHEW ROTONDO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franci Pelegrin  |  Online Move In 
Évaluation :
5

Thank you so very much.

Jessica Hames  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan Leyva  |  Expérience générale 
Évaluation :
2

First, I have absolutely no issues with the staff because I understand under-staffing and other issues, but my move-in experience was extremely stressful. First, I checked in at the office, then went to my unit's building and my key card didn't work because I wasn't told to check in, so I had to go all the way back to the office - and no one was there to help. After someone finally appeared after several minutes, I returned to my building and got in, but there was a green lock on my unit so I still couldn't get inside. I called the main office 10 times to get someone to come, but no one was there. Someone eventually picked up and came to take the lock off. My friends and I then moved my stuff in, and about halfway through the lift stopped working so we had to call the office again, and they were able to come fairly quickly to get it up and running. Overall, not a great experience. It's done now, but I'm hoping I will never have to store my stuff again in the future.

Kelly Parlin  |  Premières impressions 
Évaluation :
5

WE HAD RENTED ONE OF YOUR U-HAUL TRUCKS THERE BEFORE. I'VE KNOWN ABOUT THIS PLACE FOR MANY YEARS.

Ricardo Guzman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Gagan  |  Expérience générale 
Évaluation :
5

staff and manger very good experience during time storage

robert taylor  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Mitchell  |  Expérience générale 
Évaluation :
1

A staff error cost me hundreds of dollars in lost deposit, and required a move to another facility. No attempt was made by management to provide recompense, only to make excuses and try to blame the customer. A miserable experience after being a customer for 10 years, and inexcusable. This is not a customer-focused operation (at Oxford St) and managegement should be aware.

gary vanzante  |  Expérience générale 
Évaluation :
4

My rental unit was good

Melvin James  |  Premières impressions 
Évaluation :
5

Best uhaul I ever delt with staff is awesome and super helpful !!!

Anthony Valenti  |  Premières impressions 
Évaluation :
5

Jorge was very professional and very pleasant to work with regarding my storage needs.

Kathy Dennard  |  Premières impressions 
Évaluation :
5

It was grate

Clifford Carter  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Abdullah  |  Expérience générale 
Évaluation :
4

Grasia

Felix Colon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kela Pittman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida Valentin  |  Expérience générale 
Évaluation :
4

The guys were great - just the facilities themselves were under par and seriously creepy. Difficult to park and get around too.

Patricia Demaras  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

utilidata company  |  Expérience générale 
Évaluation :
5

As always the staff was very helpful and friendly

MIKE ORNELAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Mitchell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gab Aboubakar Bibemi  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yevetta Seay  |  Expérience générale 
Évaluation :
4

Las dos veces que fuimos al establecimiento intentaron robarnos. Incluso llamamos a la policía y no vieron nada

youeli santos  |  Expérience générale 
Évaluation :
2

I don't have sufficient evidence that any attempt was made to notify me of missed payments or storage going to auction. I used to get texts with reminders to pay, and phone calls, they stopped in January with the first missed starting in February. I would pay a month in advance. I was told certified letters were sent and the post office has no record- I feel tricked in order for the facility to attempt to collect fees and try and auction off my daughters college storage items. The next time I visit I'm clearing the space.

Yezenia patillo  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jobito Vasquez  |  Premières impressions 
Évaluation :
5

Very helpful to my personal needs and good attitudes

michael cerrone  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY CORTES  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calene Rhames  |  Premières impressions 
Évaluation :
5

Great team

Maria Castro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kizzy davis  |  Expérience générale 
Évaluation :
5

For a first timer..I was satisfied with the whole process and will use the facility whenever need be for sure. What really blew my mind were the products available to the consumer to be rented or purchased . Way to go

Herbert tilson Jr  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah Smith   |  Premières impressions 
Évaluation :
1

I was asked for a lot of information that was intrusive and out of line for renting a storage unit. Clerk lacked any desire for customer service, and basic math skills. He could not explain why I was required to provide all this information. Tried to force me to buy a lock. Then, I was offered a different unit than the one I selected online. I returned the unit on the spot and if my card isn't refunded, I will be reporting fraudulent charge. I would never do business with this facility and have serious concerns about uhaul even being involved with this. If the way this was done isn't illegal, it should be. But I'm fairly sure there was some kind of legal violation in the way this "move in" was conducted and that is on uhaul and the manager, not the clerk.

Shadow Farrell  |  Premières impressions 
Évaluation :
1

I came in and toured a few open units. Onsite I spoke to the Manager (Art) about the specific unit I wanted to have. He recommended I reserved the unit since my move in date was 1 week away. Manager (Art) did not tell me that I had to pay for the unit to secure it that day. I came back a few days later to get a lock for the unit + was informed that the unit was sold to someone else + that there were no other units available in that size + climate controlled. This makes no sense. Why have a reservation system at all? They tried to stick me in other sized units that were twice the cost. Why not tell me that I had to pay for the unit to secure it? I would have gladly done that day of. I had to come back 3x to deal with this + eventually cancelled and went to another storage company. Such a waste of my time + the lack of communication was absurd.

Jayran Hosseini  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Schiff  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elizabeth Espinoza  |  Expérience générale 
Évaluation :
5

Great experience from start to finish.

Tina Gillespie  |  Expérience générale 
Évaluation :
2

They were not willing to help.

Theophilus Geegbae  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence Cannon  |  Premières impressions 
Évaluation :
5

Young gentleman at location (guy at desk who signed me up for the storage account) was very friendly and helpful. Great service!

Michael Sweeney  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

albalis reyes  |  Premières impressions 
Évaluation :
1

Our unit was not ready when we arrived and we had movers with us. The surrounding area was sketchy and there were literally broken locks on the ground

Sarah Sarah Vasquez  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Lee  |  Expérience générale 
Évaluation :
5

Friendly and everything was great.

isabella Seymour  |  Expérience générale 
Évaluation :
4

Ray poop  all over my furniture. But service was exceptional...

Melissa Traupman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD VELEZ  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yaquelyn Pichardo  |  Premières impressions 
Évaluation :
5

Great management and crew at front desk great never a problem for me . 👍

Justin Alves  |  Expérience générale 
Évaluation :
5

Friendly and respectful staff took care of all my questions and need with no issue and great smiles thank you!!! They all did great

YANELIE Diaz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rui Darosa  |  Expérience générale 
Évaluation :
5

The man that helped(I forgot his name, sadly) was so helpful and made everything easier for me.

Cristal Nunez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thalia Field  |  Expérience générale 
Évaluation :
5

I haven't rented a storage unit before, but I don't know how it could have been easier. Friendly, helpful staff, clean units, easy to get in and out, and packing supplies in the office in case you need more. Fortement recommandé!

Alexandra Paton  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenneth robideau  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose mendez  |  Expérience générale 
Évaluation :
5

Is it 24 hours

jERIMIAH cAMILO  |  Premières impressions 
Évaluation :
5

I was very pleased with the whole experience

DAVID WOOD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane atknson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tilda Grant  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Robinson  |  Expérience générale 
Évaluation :
4

Todos esta muy bien … lo único q no tiene consideración para los clientes q tiene mucho tiempo o poco tiempo si se te pasa la fecha de pago por ejemplo mi pago es de $120 u por dos meses page $340 por gamos de estar tarde creo q eso fue l razón porq entrevé el stores

Carmen Reyes  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE LABBE  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla Donatien  |  Expérience générale 
Évaluation :
1

Rat infested all my belongings where chewed apart and covered with Rat droppings and urine absolutely HORRIBLE

rachel benoit  |  Expérience générale 
Évaluation :
5

Si good

JOHANNA FELIZ   |  Premières impressions 
Évaluation :
5

The staff at Uhaul were all everything I appreciate in Customer Service

Darcai Waters  |  Premières impressions 
Évaluation :
1

There was too expensive but just one room there were outrageous I didn't like it

Linda Goncalves  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GYDA JEMERY  |  Expérience générale 
Évaluation :
5

Staff very nolagable and helped

MIKE ORNELAS  |  Premières impressions 
Évaluation :
5

The check in process for our first day of move in and storage was so easy and friendly. Most helpful and welcoming.

Thomas Lavallee  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamerts Concepcion  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan galazzi  |  Expérience générale 
Évaluation :
5

Súper. Biem.

Yunior Gonzales  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasthuri Nair  |  Expérience générale 
Évaluation :
5

Man I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.

Joseph Buehler  |  Expérience générale 
Évaluation :
5

Thank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda Jemery

GYDA JEMERY  |  Premières impressions 
Évaluation :
5

Never have a problem when dealing with u-haul ever

Larry Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph giuttari   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID FORTUNATO  |  Expérience générale 
Évaluation :
5

We love this place Clean, well maintained, helpful staff Perfect Thank you

robin rose  |  Expérience générale 
Évaluation :
1

Everything's okay so far, nice staff, had the van I needed, and the storage unit I needed.

NOAH SCHWARTZ  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion Tejan-Cole  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN BRIGHT  |  Premières impressions 
Évaluation :
5

Moved my furniture in April of 2019 moved it out October 2021 it was in the same condition as when I moved it in thanks U-Haul hope I don’t have to use another storage but if I do I would definitely come back 5 stars

edwin freeman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Sonday  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Petersen  |  Expérience générale 
Évaluation :
5

Keep it up

Ademola Jonah  |  Expérience générale 
Évaluation :
5

Everyone one was an outstanding ! And i thank them all!

Ronald SENECHAL  |  Expérience générale 
Évaluation :
5

Great management a co-workers very friendly was w U-Haul for about 4 yrs of renting over at Oxford st providence ri great staff great custumer service would extremely recommend.

Gabriel Valentin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynolds Santana  |  Expérience générale 
Évaluation :
4

Security of the facility makes entry into storage building and into and using elevator rather complex for a elderly customer. However the staff was patient and helpful Thus far no problems that the good staff can help me overcome

Stefan galazzi  |  Premières impressions 
Évaluation :
5

I have recently got sick in November and had to move and take all my storage out I explained to the guy that I moved and my key was removed somebody put a key on my storage

michelle james  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Agren  |  Expérience générale 
Évaluation :
3

It was a. Yah storage place. It did and fit our needs

Craig garnetto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sameon Chambers  |  Premières impressions 
Évaluation :
5

So good the lady speak spanish and the guy

CAREN ALVAR  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly!

Kristin Roper  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quilvio Medrano  |  Expérience générale 
Évaluation :
1

Rats ate all our home goods and clothing , everything was chewed up and my son was bit my a rat while trying to salvage some of he's electronics , horrible experience, lost over 30k in stuff that was stored . Their was rat dropping and urine on everything.

ERIC IBARRA  |  Expérience générale 
Évaluation :
4

7pm is too early!! Other than that on 👉

Nelson Buitrago  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Choice Mcdonnough  |  Expérience générale 
Évaluation :
3

Only complaint I have is that there aren’t enough carts in the units, when you found one you held onto like gold till your done

Bob Morris  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MCMILLIN  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Neth Tiya  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernandez Rodriguez  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise brady  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Hernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn Hernandez  |  Premières impressions 
Évaluation :
3

My unit was climate controlled and on the bottom level which was convenient. I was appalled at the dead mice and mice feces in/on all my furniture and cherished items I placed in this unit during Covid. I paid $4000. during this period for renting this storage unit and I had to spend lots of time cleaning mice droppings out of the furniture. I will never use Providence U-Haul ever again.

Leslie Venditto  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kakeena Castro  |  Expérience générale 
Évaluation :
5

Overall professional place Friendly staff

MIKE ORNELAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joewie Laboy  |  Premières impressions 
Évaluation :
5

The two men that worked their when I arrived were very helpful and friendly.

JILL VAN LEESTEN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annel richardson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Santos  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline Finken  |  Expérience générale 
Évaluation :
5

Employees Derek and General Managers was friendly, polite and efficient.

Evelyn Hernandez  |  Premières impressions 
Évaluation :
5

The guy in the front desk was very nice and professional.

Margie Rodriguez  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Agren  |  Premières impressions 
Évaluation :
5

the man who helped me went out of his way to make sure I understood. Ty uhaul for hiring good people and young man ty for listening and answering all of my questions....

Ralph Castro  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND ROCK  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Kwon  |  Expérience générale 
Évaluation :
5

I give them a 10. Overall they were kind, made the move very easy and answered al questions.

margaret strauss  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward Spencer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa Ferguson  |  Expérience générale 
Évaluation :
5

Arthur was extremely kind to us, as new storage unit renters. Since my husband and I did not know how long we'd need to rent for, he gave us our first month free! He and George were helping to train a new employee, and were very patient with him. They were all a very nice group of people. Our once concern was that our move in did not take place until after hours, and someone went into the unit who may or may not been living out of one of the storage units. Other than that, we were happy with the amount of time they spent with us, to find the right size unit.

JESSIE COFFEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Madonna  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Vinas  |  Expérience générale 
Évaluation :
1

By far the worst customer service I've ever had in any company. Place is literally a joke. I've since started using Budget rental and its a night and day difference in terms of every aspect. Been a customer for years and still get treated like garbage festering in the summer heat. Will not return to Uhaul for any business need and certainly will tell my entire network how trash of an experience I've had.

ANDREW TUMBER  |  Expérience générale 
Évaluation :
2

El gerente es una persona racista bruno y no escuchas el cliente y me cobro de más no me verán mas gracias a él espero que le aproveche el dinero que se cobro de mas .los empleados son bueno pero el gerente no sirve y siempre está aborrecido

Carlos Perez  |  Expérience générale 
Évaluation :
5

Great service will recommend

JOHANNAC FRIAS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise brady  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Hardy  |  Premières impressions 
Évaluation :
5

Everything was great. The only thing was there was a mouse trap inside which I get they may need to put them in there, but I took it out of the unit .

Elizabeth Torres  |  Online Move In 
Évaluation :
1

Had rat poop and pee all over my unit

MYRA DACOSTA  |  Expérience générale 
Évaluation :
5

The Manager Author was very helpful and courteous to his customers and staff . I kindly appreciated being a loyal customer for two years

Tracye Pina  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Nogara  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline Vasquez Rosado  |  Expérience générale 
Évaluation :
5

Outstanding CUSTOMER SERVICE,AND COVID 19 SAFE. CLEAN ING STAFF ,SANITIZE Daily AM and PM,Jorge Jacob and Marlin,Service TEAM players,CUSTOMER DEFINITELY Comes first@Uhaul 35 OXFORD ST PROVENDENCE .ALSO RESTROOM FOR LADIES AND GENTLEMEN IMMACULATE STAY SAFE

Lois Lapietra-Kaplan  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Destiny Hernandez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Choice Mcdonnough  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymie Cushing  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther BELONY  |  Premières impressions 
Évaluation :
5

We had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.

yasmin yacoby  |  Premières impressions 
Évaluation :
5

matthew was great

Daniel Stern  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla angelo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piper O'Sullivan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis Tejada Cruz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil Veloso  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Destiny Hernandez  |  Premières impressions 
Évaluation :
5

Nice clean facility, carts always available. Staff members here were awesome and always helpful.

David Gauthier  |  Expérience générale 
Évaluation :
3

The storage facility was always clean and well maintained and the staff has always been helpful when I needed them. I've lost my card, had trouble with the elevators, all of which the office team was more than willing to help with. I only have 2 concerns with the facility: 1) the facility is only available until 7pm unless you pay an additional fee and is not available at all on Sundays. For those of us with M-F jobs, this makes using the facility challenging 2) there are some shady characters who rent from this location; enough so that I would never go there alone. Even as I arrived at the facility to move out, I encountered 2 guys walking out with backpacks and reaking of pot... I can only imagine what they were at a storage unit for.... if this were a one time occurrance, i'd be forgiving, but unfortunately that's not the first time i've seen that there. (Note: I'm sure #2 has caused #1 for all of us - so that's unfortunate)

NEVA FARRELL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST J BRIGGS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Mustard  |  Expérience générale 
Évaluation :
4

The individuals working at the facility were incredibly kind and helpful as was the individual who I called to make the reservation.

Kasthuri Nair  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

madelyn perez  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonia Omijie  |  Expérience générale 
Évaluation :
5

Everything was great

Suzanne Anastacio  |  Premières impressions 
Évaluation :
5

The man very nice I love him help me lot great

Aisha Cruz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie Perry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelida Hall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia Difo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Dietz  |  Expérience générale 
Évaluation :
5

I would like to Thank the staff at U-Haul for being so attentive and pleasant. And i will definitely refer my friends and family to use U-Haul at 195

gwen robinson  |  Expérience générale 
Évaluation :
5

Super impressed with your staff here! Friendly, attentive. Albert, Matthew and, I am so sorry that I can't remember the other gentleman's name who gave me a little tour. They were all wonderful.

Sharon Gray  |  Premières impressions 
Évaluation :
5

Very nice facility. Staff very friendly and helpful.

kenneth robideau  |  Premières impressions 
Évaluation :
5

I have no comments the young man who took care of me did a very good job answer all my question thank you

Nelida Hall  |  Premières impressions 
Évaluation :
5

Merci.

Richard Robinson  |  Expérience générale 
Évaluation :
3

I rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.

Samantha Sugerman  |  Premières impressions 
Évaluation :
5

Good service and very helpful

ashari brown  |  Premières impressions 
Évaluation :
5

A+ experience from top to bottom. Thank you for the incredible experience!

gregory justis  |  Expérience générale 
Évaluation :
5

Everyone was so helpful and nice. Helped us find exactly what we needed. They are the best.

jo-ann hosley  |  Premières impressions 
Évaluation :
5

The staff is professional and friendly. The facility is clean, well maintained and easy to access.

Edward Mansur  |  Expérience générale 
Évaluation :
5

I had no regrets, would store again, thank you

Sherlene JOHNSON  |  Expérience générale 
Évaluation :
5

Very pleased with them

David Roman  |  Expérience générale 
Évaluation :
5

Excellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!

Robert Doyle  |  Expérience générale 
Évaluation :
5

Very friendly/helpful staff!

Blake Caldwell  |  Expérience générale 
Évaluation :
5

Stored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...

WYLLA DIXON BROWN  |  Expérience générale 
Évaluation :
5

The staff (art) was really friendly and helpful, thanks a lot!

gwenny jin  |  Expérience générale 
Évaluation :
5

Would highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10

joseph castellano  |  Expérience générale 
Évaluation :
4

Elevator in second building needs some WD40 on the top level because it’s very squeaky.

Amanda Johnson  |  Expérience générale 
Évaluation :
4

NO COMMENTS

Wilma Coss  |  Premières impressions 
Évaluation :
5

Great experience. Way better than another major chain we used in FL.

roberta butler  |  Expérience générale 
Évaluation :
5

The guy who helped me was patient, helpful and provided amazing service! I'm NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Merci.

Sahony Ramos  |  Premières impressions 
Évaluation :
5

fantastic customer service, would recommend to anyone

Mike Taglienti  |  Premières impressions 
Évaluation :
5

S.O.

teresa lindsey  |  Expérience générale 
Évaluation :
4

The staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.

Payal Patel  |  Expérience générale 
Évaluation :
4

The 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!

Payal Patel  |  Premières impressions 
Évaluation :
5

Check in was easy and quick. The guys were friendly and helpful. Very good experience.

Christopher Alibozek  |  Premières impressions 
Évaluation :
5

Aucun

Matt Slivinski  |  Expérience générale 
Évaluation :
5

It was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.

theresa garnetto  |  Premières impressions 
Évaluation :
5

Matthew was awesome and super helpful.

Michaela Brinkley  |  Premières impressions 
Évaluation :
5

No comment at this time

Robert Duah  |  Expérience générale 
Évaluation :
5

.

Steve Keefer  |  Expérience générale 
Évaluation :
5

Employees were personable, courteous and knowledgeable.

karen dejesus  |  Premières impressions 
Évaluation :
5

Everyone was so helpful.

Ian K Perry Sr  |  Expérience générale 
Évaluation :
5

I recommend this Uhaul facility to anyone!

roy santos  |  Expérience générale 
Évaluation :
5

The agents were responsive and informative.

Matthias Sidney  |  Premières impressions 
Évaluation :
5

Everyone is so kind and helpful.

carol robinson  |  Premières impressions 
Évaluation :
5

Staff has been very friendly and professional over the past three years.

WILLIAM EGGERT  |  Expérience générale 
Évaluation :
5

Good facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.

Hugh Cowdin  |  Expérience générale 
Évaluation :
1

Management is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.

Kayla Marchese  |  Expérience générale 
Évaluation :
5

Very pleasant. On point business acumen.

Robert Doyle  |  Premières impressions 
Évaluation :
5

They are very professional

Ian K Perry Sr  |  Premières impressions 
Évaluation :
5

Very helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!

amber garneau  |  Expérience générale 
Évaluation :
4

For the location in providence it was a nice place.

DAVID CONNORS  |  Expérience générale 
Évaluation :
5

Love the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.

keilani diggs  |  Expérience générale 
Évaluation :
5

Over the five years all staff were very friendly and helpful

DEBORAH WILKINSON  |  Expérience générale 
Évaluation :
5

Great service!!

Colleen Brady  |  Réservation 
Évaluation :
1

Door on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time

alexander mcintosh  |  Expérience générale 
Évaluation :
3

Facility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.

JOSHUA KLEMP  |  Expérience générale 
Évaluation :
5

Very knowledgeable and helpful staff.

thomas marino  |  Réservation 
Évaluation :
5

I appreciate you calling to ask me if we moved out so we werent charged another month.

Lisa Bien  |  Expérience générale 
Évaluation :
5

Craig was very helpful.

ahmed almemari  |  Expérience générale 
Évaluation :
5

👍

Klint Willis  |  Expérience générale 
Évaluation :
5

Great service!

Diego Fernandez  |  Expérience générale 
Évaluation :
5

2nd time renting a storage unit.

jevonne morton  |  Expérience générale 
Évaluation :
5

I rented for about a year and half. Very easy, convenient, and reasonable.

Douglas Weber  |  Expérience générale 
Évaluation :
5

Great facility and staff. I'll use it next summer. Thanks

john felton  |  Expérience générale 
Évaluation :
4

no issues

frank damato  |  Expérience générale 
Évaluation :
5

The manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.

LILTON TALIAFERRO  |  Expérience générale 
Évaluation :
5

Ricardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.

MARYANN MCCANN  |  Expérience générale 
Évaluation :
5

Thank u

cindy rodrigez  |  Expérience générale 
Évaluation :
1

My unit was stripped of all the belongings in it and tagged as "ready for new move in" because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad

Avery Booth  |  Expérience générale 
Évaluation :
5

Fantastic

Craig Hessenius  |  Expérience générale 
Évaluation :
5

Over the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.

LINDA DICARLO  |  Expérience générale 
Évaluation :
1

Na

patrick zaizay  |  Expérience générale 
Évaluation :
5

I had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)

beatriz lopes  |  Expérience générale 
Évaluation :
5

Staffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.

Young Champions  |  Expérience générale 
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