I was Not Told about a three day grace period when I checked in . This month I was 6 days late and got a 10 dollar fine . I can see being a week or more late . But 6 days is just plain greedy . I tried to set up automatic payments when we checked in and they couldn't do it . And told me to come back and do it later. The workers there are NOT well trained or professional. If you have no other option, go here . Otherwise , keep looking……Penelope B. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Provo River
Pour nous contacter
Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Wayne H. | Premières impressions
Le client n'a pas laissé de commentaire.Kellie E.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.Jeremy B. | Premières impressions
Le client n'a pas laissé de commentaire.Summer H.
Le client n'a pas laissé de commentaire.Alex A. | Expérience générale
Le client n'a pas laissé de commentaire.Jeffrey S.
Le client n'a pas laissé de commentaire.Alisa M. | Expérience générale
Le client n'a pas laissé de commentaire.Brianna B. | Expérience générale
Such great employeesJACQUELINE S.
Le client n'a pas laissé de commentaire.JARED W.
Le client n'a pas laissé de commentaire.Jared N. | Premières impressions
Clean units with helpful and kind staff.ROWLAND L. | Expérience générale
Everyone at the Provo office was very helpful.Anthony C. | Expérience générale
It is a bit more expensive than other places but with a more secure feeling which made it worth it.Evan K. | Expérience générale
The experience would have been excellent, except there was no one in the office when we arrived. The doors were open, but no one was at the desk we had to wait for about ten minutes. No apology.DAVID P.
This U-Haul location is amazing! I appreciated the assistance that Destinee and Sydney provided me; they were very understanding and friendly. I highly recommend this location, especially if looking for storage.DYLAN S.
Le client n'a pas laissé de commentaire.GWEN W.
Le client n'a pas laissé de commentaire.Seunguk H.
Le client n'a pas laissé de commentaire.Clark P. | Premières impressions
Le client n'a pas laissé de commentaire.Gino B.
Le client n'a pas laissé de commentaire.KARL M.
The staff here was AMAZING. I loved being able to work with them.SETH R. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN T.
Easy to get and I was able to return the same day paid 75 for 4:30-6:30 pmWILSON M.
Le client n'a pas laissé de commentaire.TREVOR SCOTT H.
Le client n'a pas laissé de commentaire.Sierra M. | Expérience générale
Parking and pickup situation was a little tightMichael M.
Ridiculous. We made a reservation for a 10x20 2 weeks ago. We came from out of state yesterday with all our stuff. I called 2 times in the morning confirming our reservation and asking a few questions. My parents went to get the unit for us as we were getting in town after office hours. When they got there they were told all that was available was a 10x15. Makes so sense since we confirmed a reservation for a 10x20. No one at any point told us "you have a reservation, but not an actual reservation" we asked for another smaller unit to compensate but there was nothing else available. You're "reservation" system is a joke, we felt completely screwed over. We had to scramble and find other locations to store things. We also had to spend about 45 more minutes unloading to fit as much as we could. A mess.James W. | Premières impressions
The picture-taking part on the mobile app froze up when I tried to capture the odometer after my trip. I tried calling customer support, which put me on endless hold until I found out how to take picture through the website on mobile (which somehow works when the app doesn't). The people at this lication were great, but your mobile app needs work.SIMON S.
Excellent service as always!Joy M.
I rented my moving van at 12:19pm on 08-02-2021. I paid for two days of rental and two days worth of insurance. I was told that if I turned it in in 1 day instead of keeping it for two days that there would be some daily credit refunded. My appointment to unload on 08-03-21 was at 9 am. It took longer than anticipated but I was able to finish unloading the truck at 11:45. I hurried to the uhaul drop off location on state street. I turned in the keys to the guy working the counter at 12:14 pm. 5 minutes before the first 24 hours was up. After leaving the location my wife encouraged me to call the office and make sure that they were aware of my less than 24 hr rental. The call to the local office was transferred to corporate where I was told that the call was expected to be answered in 43 minutes. Not the local offices fault but still annoying. I know the discount is only 35-50 dollars. I know I should have made the guy behind the counter aware of my time. But I assumed he would inpput my correct arrival time into the uhaul system. When I received the final bill it said the vehicle check in time was after 5 pm. Not the accurate 12:14 arrival time. For a 35-50 dollar discount I am not willing to wait 43 minutes on hold. It is what it is. Sorry for the 1 star rating. I already feel bad about it. But the truth is the truthBrent O.
Le client n'a pas laissé de commentaire.Cathy W. | Expérience générale
Customer service was amazing. Phenomenal!!RICHARD P.
Le client n'a pas laissé de commentaire.Alecia H. | Expérience générale
Le client n'a pas laissé de commentaire.Brian P. | Expérience générale
I wish the rates were lower.TREYDEN D.
Le client n'a pas laissé de commentaire.JOHN K. | Expérience générale
Absolutely Amazing staff very friendly and very helpful.LESLIE M.
Le client n'a pas laissé de commentaire.Hughey H.
Nothing really. Maybe an audio upgrade? (Just joking)CLIFF R.
Le client n'a pas laissé de commentaire.Brian C. | Premières impressions
I have used U-Haul services for more than 15 years and I have always received excellent service!Isidro G. | Premières impressions
Le client n'a pas laissé de commentaire.Deanne R. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn C.
Good experience overall Just wish they did a little more dusting and sweeping near the unitsLORINDA F. | Premières impressions
Le client n'a pas laissé de commentaire.Joseph W.
Le client n'a pas laissé de commentaire.Cory H. | Premières impressions
I'm loving your new management you have a great crew there. And thank you for their service it was top of the line.JONATHAN J.
Worked out really wellJames K.
Le client n'a pas laissé de commentaire.Ben P. | Expérience générale
I was helped by Sydney, she was very friendly and helpful! I'd highly recommend this place!John H. | Premières impressions
I am happy with Uhaul.CLAUDIA C. | Premières impressions
Le client n'a pas laissé de commentaire.KIRK W.
Le client n'a pas laissé de commentaire.Ryan J. | Expérience générale
Even though it wasn't busy the clerk didn't really seem to want to helpKarl G.
Le client n'a pas laissé de commentaire.APENISA T.
really appreciated the woman who helped us. she was kind, personable, and super helpful. really appreciate her fast efficient and thorough service.ETADOMINICK I.
Sydney the manager was great!Ricardo M. | Expérience générale
Everything was greatJOYCE K.
When your told that they would credit back the mileage that you did not use make sure that happens.Terry J.
Le client n'a pas laissé de commentaire.STEVEN H.
way much more expensive than I thoughtLINGZHONG W.
Everything is fine.Amir K.
Le client n'a pas laissé de commentaire.Andy V.
Le client n'a pas laissé de commentaire.HENRY G. | Premières impressions
Le client n'a pas laissé de commentaire.JARED W.
Le client n'a pas laissé de commentaire.Jose G.
Le client n'a pas laissé de commentaire.Anthony P. | Premières impressions
Great storage facility. Good hours to keep the facility safe and still accommodate folks that need in after hours!ShaVonne T. | Expérience générale
U-Haul Corporate seems to have a LOT of IT systems issues. Online ordering, mobile pickup, mobile turn-in all failed during the period 22-24 may 2021; in-store POS system failed 22 May (but skilled store manager found a clever workaround to allow sale)Daniel M.
Le client n'a pas laissé de commentaire.Ryan J. | Premières impressions
Sydney and the kid that helped me check out were both great!SEAN B.
We were told the gas tank had to be returned full. The tank wasn't full when we got it and we ended up paying for 43 $worth of gas even though we only drove the truck 32 miles and they told us there was nothing they could do about it. The employees are not to blame, it is 100 % a greedy corporate system that screwed us over and stole from us. Uhaul as a company should be ashamed.SUSANNAH L.
The manager Sydney Brooks was excellent!Ricardo M. | Premières impressions
No complaints. This UHaul storage facility was great to work with, responsive and convenient.Camden L. | Expérience générale
Only one person was there. Had to wait a long time to get help. But he was super nice. There are rugs covering cracks in the floor. There is a pretty big difference on either side of the crack. I almost fell and twisted my ankle due to the crack. The flooring should be addressed.AMANDA H. | Premières impressions
Le client n'a pas laissé de commentaire.Evan K. | Premières impressions
Le client n'a pas laissé de commentaire.Colton F. | Online Move In
I don’t need a daily email asking me to do the survey without anyway to unsubscribe.KEVIN T. | Premières impressions
Sydney was helpful and friendly.Jeremy Z. | Premières impressions
Le client n'a pas laissé de commentaire.Spencer L. | Premières impressions
Hakeem was wonderful to work with us. Great personality and very helpful.Joe M. | Premières impressions
Le client n'a pas laissé de commentaire.Sal G. | Premières impressions
I rented a 15 foot box truck, and had to drive a distance to pick up a certain amount of materials that I could not fit inside of the box truck because the box is nowhere near 15 feet. It's a 12 foot box and that stupid little moms attic does not make it a 15 foot truck justifiably. When I returned the truck the lady didn't even care that it's screwed me over and was unable to pick up all of my materials. I would've appreciated a discount of some kind because of the trouble.Steven H.
Sydney and the guy she was training, did GREAT! Easy to talk to, friendly, etc. So grateful for them!SYDNIE C.
Le client n'a pas laissé de commentaire.Charity P. | Premières impressions
Le client n'a pas laissé de commentaire.Fergus H. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen R.
Everyone I dealt with was great. I unfortunately had a7 hour wait before I could pick up the van I had reserved bc the renter before me didn't get it back on time. There was nothing Uhaul could do about that but I think bc of the HUGE inconvenience on me I should have received a discount for my troubles in having to readjust my schedule because of the delay. That didn't happen though.HEIDI V.
Always helpful, well run establishmentJOY M.
Le client n'a pas laissé de commentaire.Paige S.
Le client n'a pas laissé de commentaire.Owen L.
We were very disappointed with the total cost. We had the van for only three hours and it ended up costing over 90 $for a 19,99 van. Not cool. Feels deceptive.MARK C.
Le client n'a pas laissé de commentaire.Nancy S. | Premières impressions
Le client n'a pas laissé de commentaire.Candace H. | Premières impressions
The lady working the front desk on April 25th was an absolute delight. Helpful, efficient, and attentive. She made the rental process quick and simple. No complaints either about the truck and return processMICHELLE L.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Jacob P.
I was given a smaller sized locker than I reserved online which was frustrating. I needed to get that switched because there was no way my stuff would fit into the smaller locker. The person working there was able to switch it without any problems but I am not sure why I wasn't just given what I reserved. When I made the reservation online it said that I was eligible for the first month free for using uhaul previously. When I checked in at the office the person said that he couldn't see that discount and that I needed to pay for the first month. Again frustrating because what I was told online making the reservation was different than what I was told in person in the office.Coy J. | Premières impressions
Nothing really. It was just right in the middle of the city. No easy freeway access. Not much they can do about that.TONI M.
Le client n'a pas laissé de commentaire.ROSALIN W.
Have backup servers or better protocol when servers go down.Haulsey L.
Le client n'a pas laissé de commentaire.Joshua K.
Very helpful and respectfuldeborah a. | Expérience générale
Le client n'a pas laissé de commentaire.BRENT M.
Le client n'a pas laissé de commentaire.JERRY G.
While overall everything was great, I was dismayed at what felt a little like deception since in BIG BOLD letters the price was shown as 19,95 $ with some small print tell of some extra additional charges. All together it was around 35 $which is quite a bit more than 19,95 $. Now I knew that it would be, but it seems deceptive and I get annoyed when an unrealistic low price is advertised boldly and is not really close to what the real price will be.LEE W.
Le client n'a pas laissé de commentaire.Mark A.
Staff has always been great with me, never had an issue. Hope to use them again soon!Jenifer O. | Expérience générale
employees are helpful, friendly, and knowledgableJOY M.
Le client n'a pas laissé de commentaire.DARIN A.
Le client n'a pas laissé de commentaire.David Y. | Expérience générale
Location was great and fast and very helpful but I would recommend that the rep go home when sick especially in a day and age where there is a problem with a epidemic and the said rep needs to either wear gloves or have sanitizer on hand constantly due to coughing and a runny nose. It did concern me and proper steps should always be taken.CAMRON S.
Le client n'a pas laissé de commentaire.Joy M.
Maggi is amazing, very helpful and accommodating in our time of need! The storage unit she offered us helped make the transition of our move here to Utah much easier! She is a great asset to your company!Mike G. | Expérience générale
Le client n'a pas laissé de commentaire.JUDY T.
They were very efficient in getting the paperwork completed and on the road quickly. ThanksJoe M.
Too many rate increases consecutivelyG. Richard J. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE P.
Le client n'a pas laissé de commentaire.Benjamin K.
The truck I rented had Trouble getting started The ignition wouldn't work all the time I reported it and they were aware of it and hadn't fixed itColleen J.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Teresa S.
Le client n'a pas laissé de commentaire.JAYSON M.
Le client n'a pas laissé de commentaire.Daniel H.
Start the truck before my arrival so the windshield is defrosted! Spent too much time doing so myself and had to use my own scraperJoseph A.
Le client n'a pas laissé de commentaire.Sherrell Q.
Friendly staff....they were the best and always willing to go the extra mile.Brett W. | Expérience générale
Le client n'a pas laissé de commentaire.Adam M. | Premières impressions
I hope you can offer free hingesBaichuan L.
Le client n'a pas laissé de commentaire.Yesenia V.
I had the most friendly woman who helped me with my rental and answered all my questions got my van ready and then scraped it off the snow. She was very pleasant and I think she deserves credit for making it such a pleasant experience thank you I will be backLucinda B.
highlight need to refuel with E85 upon pickupRICHARD B.
Le client n'a pas laissé de commentaire.Bradford J. | Expérience générale
The car had a trouble turning the ignition key. Because there was no comments about that I had to learn through my own experiences.Chulkee S.
Fantastic service from everyone. The manager, Maggie, is outstanding.Jason R.
Brett and Ian were great!Amanda P.
Le client n'a pas laissé de commentaire.Debra K.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Alexander E.
Could someone please call me at 916-241-5515 to discuss an issue? I have called but wait on hold for an hour at a time! Thanks Michael GreenMike G. | Premières impressions
Maggi was incredible, took great care of us! Loved our experienceJaden R. | Expérience générale
Le client n'a pas laissé de commentaire.Christian O. | Premières impressions
Convenient location and helpful staff! Thank you!Karen H. | Expérience générale
Le client n'a pas laissé de commentaire.Dannielle G. | Premières impressions
I booked my 15ft uhaul a week in adance and when i showed up to pick it up they said they didnt have anymore even though i had a confirmation and everything they also said they canceled my order without my knowledge. I had to go to 3 different uhauls to find one. The truck smelled horribly of smoke and i had to drive even farther away to get the truck and return it so that made it cost even more. Will not use you again.Mark W.
Indoor storage place smelled bad...Collin H. | Expérience générale
Le client n'a pas laissé de commentaire.STEVEN G.
Le client n'a pas laissé de commentaire.TRAVIS C.
All went well. I would have liked more light or for the motion light to stay on longer.Leticia C. | Expérience générale
There was no lighting in the storage unit. Lighting in the area outside the unit was very minimal. We had leakage from the roof of the unit that caused damage. You credited a month of payment (thank you), but it didn't fully compensate for the damage. This unit (L781) has a big problem with roll-up door. You have to try and push it up to just the right height to make it stay open. Staff has always been very professional, very helpful and courteous.David K. | Expérience générale
Thank you, you have made my move possible, I will do this again.robert C.
Le client n'a pas laissé de commentaire.Scott R.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Daniel G.
Le client n'a pas laissé de commentaire.Piper M.
Good service but very expensive service when compared to other truck rental companies ... I do not recommend itJesujiano D.
No lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.Laurie L. | Online Move In
Le client n'a pas laissé de commentaire.Richard J.
More time with vehicle, otherwise sufficient, fast, friendly, I already have reserved another date.robert C.
Le client n'a pas laissé de commentaire.Yves M.
Le client n'a pas laissé de commentaire.GILBERT M.
Le client n'a pas laissé de commentaire.CHARLES S. | Expérience générale
The manager was very helpful and flexible while we figured out how mush space we needed for all of our stuff!Stacy C. | Premières impressions
Maggi was helpful, friendly and a pleasure to work with. This was a very positive rental experience and I would recommend this U-Haul site highly.Richard S. | Expérience générale
The manager was so kind along with every staff member I interacted with. Moving is extremely stressful, and everyone working here made it much more seamless. Thank you all!amanda m. | Expérience générale
Le client n'a pas laissé de commentaire.Katelyn S. | Expérience générale
Le client n'a pas laissé de commentaire.ALLYSON H. | Expérience générale
This location has always been very helpful and responsive. We have used them multiple times over the years.McCaela M. | Expérience générale
Thanks for a great storage experience!STEVE C. | Expérience générale
Have stored my business and personal items here for years. Downsizing home and giving adult kids all their 'stuff' so don't need anymore. Je les recommande fortement.. I. | Expérience générale
Le client n'a pas laissé de commentaire.emmanuel i. | Expérience générale
Maggi was super helpful and made the move-in process really smooth.Jacomb A. | Expérience générale
Le client n'a pas laissé de commentaire.ROWLAND L. | Expérience générale
After taking my stuff out of the unit, I had to wash and clean everything I stored over the summer because my belongings smelled like cat liter and cigarette smoke. I was not happy about this and will not be storing my stuff here in the future or recommending this place to friends.Ally F. | Expérience générale
Le client n'a pas laissé de commentaire.crystal a. | Expérience générale
I have been an occupant of 5 units since 2011 at Provo River Uhaul. During this period of time I've always been respected as a customer and the staff have been excellent. That said, I want to point out the manager for the last several years (Maggie) has been a standout in all of my associations with Uhaul in all of my travels. She somehow always has a cheerful disposition even under the stressful operations. As I recall she had little to no experience when she started but quickly picked up all the necessary skills in management and leadership and I think has has a loyal following their but at least from my perspective.GREGORY S. | Expérience générale
Le client n'a pas laissé de commentaire.Tony S. | Expérience générale
Great service!Dominique D. | Expérience générale
Le client n'a pas laissé de commentaire.Richard S. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica t. | Expérience générale
Le client n'a pas laissé de commentaire.Ron B. | Expérience générale
Le client n'a pas laissé de commentaire.Jessica t. | Premières impressions
Le client n'a pas laissé de commentaire.Aubrey H. | Online Move In
The General Manager at the Provo River Uhaul was very nice and helpful. She exemplified good customer service and passion for being the best oneself can be.Collin H. | Premières impressions
Staff was helpful!Brian P. | Premières impressions
I am very Satisfied with overall employee customer Service at Colombia Lane location Provo, Utah. I wish it would of been open till midnight so I could of done my moving most of that first night due to helpers working late. Now its going to have to be a two to three day project. Also the unit is small for the extreme high price. I only went for the month free. Merci.Jennifer F. | Premières impressions
Le client n'a pas laissé de commentaire.ALLYSON H. | Premières impressions
Le client n'a pas laissé de commentaire.Yi-Ping C. | Premières impressions
Great services helpful staff.Brent M. | Premières impressions
Ian - if I recall his name correctly -- was exceedingly helpful and friendly. I am very appreciative.Ralph H. | Premières impressions
I was treated so good. Great rates. Awesome service. I would definitely recommend to friendsRenne B. | Premières impressions
The people are really nice and helpfulAdela R. | Premières impressions
Had to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.Heidi T. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!