Évaluations des clients U-Haul Moving & Storage of Rapid City

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rapid City

Cote générale :

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Jared S.
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Joe went above and beyond to help us return our truck and trailer. He spend a lot of time getting to the bottom of the problem.

Ted H.
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Le client n'a pas laissé de commentaire.

Catherine S.
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Le client n'a pas laissé de commentaire.

Timothy N.
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Le client n'a pas laissé de commentaire.

Elizabeth G.
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These people were forth right and honest. I left my IPad and they call me and ask if I was missing a iPad. My daughter bought that for me and I was so great full to get it back.

barbara G.
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Le client n'a pas laissé de commentaire.

Michael P.
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Le client n'a pas laissé de commentaire.

DONALD M.
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Le client n'a pas laissé de commentaire.

WAYNE P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Terry T.
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Le client n'a pas laissé de commentaire.

ELIZABETH L.
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Le client n'a pas laissé de commentaire.

Tim M.
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Le client n'a pas laissé de commentaire.

Thomas B.
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Le client n'a pas laissé de commentaire.

Linsdey r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Karen M.
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Le client n'a pas laissé de commentaire.

Donald K.
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The check-in was quick with no hassles, and we were on our way. I got my email receipt right away. The truck I rented handled nicely and ran like a champ! Very satisfied with this U-Haul experience!😊

JAMES M.
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Le client n'a pas laissé de commentaire.

MEAGAN S.
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Le client n'a pas laissé de commentaire.

MARKCHARLES B.
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Le client n'a pas laissé de commentaire.

ERIC M.
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Le client n'a pas laissé de commentaire.

SCOTT K.
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Le client n'a pas laissé de commentaire.

Kathleen S.
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Decide to be decent and honor your damned reservations!

Tracy A.
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Le client n'a pas laissé de commentaire.

LANCE H.
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Amazing people that work here, great fast service when you walk in, I wouldn't recommend calling them their answering service sucks and takes forever to get someone on the phone, I waited 30 mins on the phone and so I gave up and just went there instead.

DEAN V.
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Nothing more. It was a great experience

David R.
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Le client n'a pas laissé de commentaire.

JUDITHMIRIAM K.
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I ended up stuck on the side of the road in the middle of the night because the person who attached the trailer did not make sure the hitch was properly secured with the reciever pin. If he had done that I could have found the one in my vehicle or bought a proper sized set at the store. Instead I was dependent on the kindness of strangers to assist me on the side of the road in the middle of the night on the side of an unfamiliar highway. I was charged for equipment that I paid for and did not receive. So was also fined for not returning something I didn't have. I am very annoyed and want my money back! As someone who has spent their life moving it means a lot to say this was the worst moving experience of my life. I am going to be very clear to anyone I know not to use this location if the need s Uhaul site in Rapid City.

ANGELA L.
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Le client n'a pas laissé de commentaire.

Richard B.
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All was good - thank you!

Jean L.
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Person who helped me was on it!

Sheila R.
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Le client n'a pas laissé de commentaire.

DANIEL O.
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Le client n'a pas laissé de commentaire.

Laury L.
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Everything was great.

lois h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Paul H.
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Le client n'a pas laissé de commentaire.

RYAN P.
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Le client n'a pas laissé de commentaire.

Justin M.
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Le client n'a pas laissé de commentaire.

richard S.
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Le client n'a pas laissé de commentaire.

Sean D.
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x

Paul R.
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Le client n'a pas laissé de commentaire.

Tim W.
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Le client n'a pas laissé de commentaire.

Danielle H.
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Le client n'a pas laissé de commentaire.

Ronald F.
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Le client n'a pas laissé de commentaire.

JACE D.
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Le client n'a pas laissé de commentaire.

Virginia R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

FRANK T.
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Staff was extremely helpful!

CINDY H.
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Le client n'a pas laissé de commentaire.

DAVID B.
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Le client n'a pas laissé de commentaire.

ANTHONY C. | Premières impressions |
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New management is very helpful. Keep up the great work

HOWARD S.
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Le client n'a pas laissé de commentaire.

Marei K.
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Le client n'a pas laissé de commentaire.

Rob M.
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Tricky to get at with the street construction right now

Daniel B.
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Becky was great! Super friendly and knowledgeable and helpful. It seemed like she had a lot on her plate too and she helped me without hesitation.

John Y.
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Get people to answer phones alot faster than waiting 20 to 30 minutes on hold. Give them authority to make decisions Rather than pass the buck, and then wait another 30 min on hold. I have damage to my home due to uhaul box pick up. I cant believe how I have to run around in circles to get someone to take ownership of my case..and that's also corporate people. This truly is BS

rhonda M.
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Le client n'a pas laissé de commentaire.

Marcy J. | Expérience générale |
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I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

GEORGE H.
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The people here are fantastic. This is the best operated you haul that I've ever experienced. I will be using them again over the next month.

TERRANCE W.
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Le client n'a pas laissé de commentaire.

Darrel G.
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Le client n'a pas laissé de commentaire.

DAVID O.
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Absolutely simple. They told me where to park and they did the the unhook and sent me on my way. (I had rented a trailer)

Daniel K.
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Tamara was awesome! Instead of unloading a 26 foot truck into a storage unit and reloading it a week later to move into our new home, Tamara was able to extend our reservation so we could unload the truck right into our house. She saved us so much extra work and we are grateful'

James M.
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Way understaffed yesterday. I reserved a truck in person the day before but still waited 1 hour and 15 minutes to pick up the truck inside the building with few customers wearing masks. That was an unsafe situation.

tessa H.
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Le client n'a pas laissé de commentaire.

Lori K.
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Le client n'a pas laissé de commentaire.

QUENTIN H.
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Put more people on your phones.

MICHAEL O.
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Store staff is friendly and efficient. Good prices and the trucks are in great shape. I rent frequently and won't go anywhere else.

Jen D.
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The store is small, the lot is an odd design and therefore VERY crowded. It was difficult to park my own vehicle, let alone maneuver the U-Haul truck up to the area where I needed to drop it off. MOST CONCERNING was the fact that I while I was backing my car off of the dolly (as instructed by the store attendant), he had forgotten to remove one of the chains that was around a wire and part of the underside of my vehicle, so that was pulled on as I tried to back it off. He accepted fault and I requested a comment be placed in my return paperwork, which it was. There appears to be no ill effect to my vehicle, but it was very unprofessional. The attendant also did not look in the back of the van when I returned it, despite my request that he do so. He just signed my paperwork as it being ok. This is fine by me, but not likely the type of employee thoroughness that U-Haul wants working for their company.

JOSHUA L.
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Of the two, this one would be first. Customer service outside was knowledgeable and helpful even though it was a return process.

JENNIFER L.
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A few employees lacked a bit of happiness or positive rapport due to the busy of the store and negative other clients, but nothing was projected on to me. Other than that I had a great experience.

Mark Z.
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Le client n'a pas laissé de commentaire.

Dennis T.
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Le client n'a pas laissé de commentaire.

Robert J.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

Lance S.
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Keep up the great work!

CAROL A.
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Le client n'a pas laissé de commentaire.

Mark J.
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Le client n'a pas laissé de commentaire.

ANTHONY C.
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Le client n'a pas laissé de commentaire.

Danelle R.
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Le client n'a pas laissé de commentaire.

KYLIE V.
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Le client n'a pas laissé de commentaire.

Jeri E.
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Friendly staff, quick turn in. Outstanding service.

Matthew L.
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Outstanding service. Employees were very helpful and answered all questions I had. Thank you.

Dean S.
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Le client n'a pas laissé de commentaire.

DONNA F.
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Le client n'a pas laissé de commentaire.

Stephanie R.
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Better communication. I had a very hard time getting ahold of the Rapid City UHaul people. Lots of wait time, on hold, etc. And they weren't very timely in contacting me about the box delivery.

MATTHEW J.
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Had several issues with my wiring and hitch on my personal truck (rented a trailer), the staff went the extra mile to help me out and take of the issues , very much appreciated the excellent and timely service. Thank you!

Samantha F. | Expérience générale |
Évaluation :

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Dean D S.
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We've rented utility trailers several times this summer, for various projects. They are fantastic each time we go in, so very helpful to any needs we have or willing to change to upgrade to fit the need. Super friendly and polite. Thank you.

John M.
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Le client n'a pas laissé de commentaire.

TIMOTHY J.
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Le client n'a pas laissé de commentaire.

MARC S.
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The truck was not clean in side. The out side was not clean bugs all over the windshield. U haul's main computer was down and it took almost 1hr to get the truck. The truck was pretty new ran great.

DEBRA B.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Nothing at this facility that i saw. Tamra was completely patient in introducing me to their storage operation and the entire leasing opportunities available . Rapid City has a Great Facility with the top of the line Associates to make it work quickly and smoothly. The Associate, a young man and Tamra, had my trailer inspected and checked out in minutes and had it ready for Tamra to lease to a California Couple who took it out an hour after I dropped it. They are diligent.

ANGELA K.
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Le client n'a pas laissé de commentaire.

tanner M.
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Trailer had 2 flat tires, road side took 2 hours to show up. Replaced 1 tire with a retreated tire that was not for road use and caused the load to become unbalanced. During turn in, techs said the brake system was shot and that the rapid city store just added more fluid instead of repairing. My pickup now needs a break job and a service engine light is on now. Waiting to hear back from corporate.

JACOB W.
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People we spoke with over the phone always miscommunicated information. Left out that we needed to pay a $1,000 delivery fee until it was time to deliver them. Also, for a military move our containers needed to be weighed and Uhaul refused to do this for us so we had to take each individual container and weigh it ourselves.

Joel A.
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Le client n'a pas laissé de commentaire.

Dick S.
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There was not enough staff. Guy was working his butt off.

Michael C.
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Le client n'a pas laissé de commentaire.

RICHARD L.
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Engine light was on. Great service. Thanks

Evon K. | Expérience générale |
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Best customer service ever!!! Can’t remember the girl’s name but she was the best worker ever!

LEANN H.
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Le client n'a pas laissé de commentaire.

Catheren S.
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Le client n'a pas laissé de commentaire.

scott B.
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Le client n'a pas laissé de commentaire.

Tyler M.
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Le client n'a pas laissé de commentaire.

John B.
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No problems. Easy drop off. The agent that helped us was great. Will use uhaul again for sure.

Thomas S.
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Le client n'a pas laissé de commentaire.

DAVID B.
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Le client n'a pas laissé de commentaire.

MATTHEW W.
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Le client n'a pas laissé de commentaire.

Ami C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JULIA S. | Expérience générale |
Évaluation :

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

randy w. | Expérience générale |
Évaluation :

Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.

alec l. | Expérience générale |
Évaluation :

Thank you! That is all

Baron C. | Premières impressions |
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staff answered my questions and got me in and out with no problems

Ethleen I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

LESTER R. | Premières impressions |
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Good job.

Jessica R. | Expérience générale |
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Terrance was very helpful and I appreciate his help very much!

Christopher M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Fred E. | Expérience générale |
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Excellent customer service skills from every one.

Jerry D. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Bonnie W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Misty W. | Expérience générale |
Évaluation :

Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.

Linda P. | Expérience générale |
Évaluation :

The staff was always friendly when you came in.

Randy W. | Expérience générale |
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Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .

Dwain T. | Expérience générale |
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They charge you for things that are actually not available ie. Dumpster

Mckenzie M. | Premières impressions |
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So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.

Bonnie W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

alex b. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gregg J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DOUG N. | Expérience générale |
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The facility was well secure but the location of my storage unit had poor lighting

Jason T. | Expérience générale |
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None

Angela V. | Expérience générale |
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Great, super friendly staff!!

Verna M. | Premières impressions |
Évaluation :

Everyone was helpful on the phone and in the store

Caitlin V. | Premières impressions |
Évaluation :

Customer service rep was very friendly and explained things very well!

Brian H. | Expérience générale |
Évaluation :

Super helpful and friendly staff.

JEAN M. | Premières impressions |
Évaluation :

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

Jacob B. | Expérience générale |
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Excellent service! Everyone was so helpful

CAROL B. | Expérience générale |
Évaluation :

Clean, secure , and great staff, thank you

Vincent D. | Expérience générale |
Évaluation :

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Craig M. | Expérience générale |
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Everything was fine.

Joshua M. | Expérience générale |
Évaluation :

The best haul location I have ever used!!! Amazing staff.

Matt B. | Expérience générale |
Évaluation :

Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..

tamara d. | Expérience générale |
Évaluation :

I've been pleased with service for the past 9 years! Thanks!

Jason L. | Expérience générale |
Évaluation :

Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else

tom H. | Premières impressions |
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Everyone was helpful and courteous. Thank you!

Mary G. | Expérience générale |
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Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!

VERNA M. | Expérience générale |
Évaluation :

They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT

milton w. | Expérience générale |
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Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.

Jonathan H. | Expérience générale |
Évaluation :

It is obvious the owners take great care of this place.

Ken L. | Expérience générale |
Évaluation :

I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.

VERNA M. | Premières impressions |
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I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.

Neil B. | Premières impressions |
Évaluation :

The gentleman who helped was extremely patient and helpful

Jeff S. | Premières impressions |
Évaluation :

Great manager top staff

Jeff S. | Premières impressions |
Évaluation :

Great place helpful staff and manager.

MOLLIE G. | Expérience générale |
Évaluation :

Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.

Kevin C. | Expérience générale |
Évaluation :

thank you

richard c. | Expérience générale |
Évaluation :

great facility! the 24 hour door needs repair to enable after hours access.

Barb H. | Expérience générale |
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.

steven d. | Expérience générale |
Évaluation :

Great people to do business with!

Dani C. | Expérience générale |
Évaluation :

One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!

Jack S. | Expérience générale |
Évaluation :

Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.

ken m. | Expérience générale |
Évaluation :

Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!

James F. | Expérience générale |
Évaluation :

Will not use U-Haul again !!!!!

Lynda S. | Expérience générale |
Évaluation :

The guest service was great! Clean, neat facility.

Dan D. | Expérience générale |
Évaluation :

I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!

Jack S. | Réservation |
Évaluation :

Very courteous, professional and accommodating.

robert j. | Expérience générale |
Évaluation :

Good experience. I would use U-Haul again in the future.

Sarah S. | Expérience générale |
Évaluation :

The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!

JAMES H. | Expérience générale |
Évaluation :

The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.

Camille A. | Expérience générale |
Évaluation :

Best ever

Sarah S. | Réservation |
Évaluation :

I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!

Monica K. | Réservation |
Évaluation :

Great service!

CLARA Z. | Expérience générale |
Évaluation :

great service

MOLLY M. | Expérience générale |
Évaluation :

Great place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!

NANCY W. | Expérience générale |
Évaluation :

We found this facility to be a clean and safe placce.

Susan Z. | Expérience générale |
Évaluation :

The manager was extremely helpful and went above and beyond expected service.

ken m. | Réservation |
Évaluation :

Awesome staff! Clean facility! Very accessible for all your storage needs.

Elaine B. | Réservation |
Évaluation :

All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!

JAMES M. | Expérience générale |
Évaluation :

Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!

jacob b. | Expérience générale |
Évaluation :

Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.

evelyn h. | Expérience générale |
Évaluation :

Cost way to much!!!!

OZLEM O. | Expérience générale |
Évaluation :

Great people. Great service. Great experience!!

barbra g. | Expérience générale |
Évaluation :

Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.

becky a. | Expérience générale |
Évaluation :

There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.

Kahl S. | Expérience générale |
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.

Christina C. | Expérience générale |
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Wonderful facility and people

Meagan D. | Expérience générale |
Évaluation :

The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.

Non reviews have been submitted for this location.

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