Customer Reviews for U-Haul Moving & Storage of Raynham

3 478 évaluations

35 Cape Rd   Taunton, MA 02780
(Rt 24-Exit 13b)

(508) 824-9503

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(508) 824-9503

35 Cape Rd
Taunton, MA 02780
(Rt 24-Exit 13b)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

great experience as always! Thank you

Mark E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AURELUS M. 
Évaluation :
5

Always a great crew to rent from.

Adam W. 
Évaluation :
5

Make it cheaper ...lol

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Great folks working at this location!

Kelly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah P. 
Évaluation :
4

The day I reserved the truck it was obvious that the location was understaffed. It was the beginning of Memorial Day weekend. I only needed the truck for part of a day. Check in on 5/30/22 went smooth as I was the only customer at the time and drop off went well too. Pay your employees for the great work they do for you.

jeff D. 
Évaluation :
3

Mite staff. Zachary did a good job but was overwhelmed by customers and as such service time and wait time suffered. He was very polite but again if more teammates were available, customers could be served more effectively. Also, two customers attempted to use debit cards but were denied and there are no ways to inform customers in advance that policy dictates use of credit cards only. This created additional tension in the store and delays to both the active customer and others in line.

jeffrey W. 
Évaluation :
5

S.O.

CARL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristoffer V. 
Évaluation :
5

I have always had a good experience with this location. I moved to the area in the late spring of 2020 and in two years, I believe I have rented at least 6 times, maybe more. Each experience has been great!

Dan M. 
Évaluation :
4

Nothing really. Checking in and out was pretty easy to via mobile device.

CHARLES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory W. 
Évaluation :
5

I was at Cape Rd location. The ppl were great to deal with. Excellent experience!!

Jennifer O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hugo P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug P. 
Évaluation :
5

The employee I dealt with was awesome throughout the whole process (sorry I don'trecall his name). It was my first time using U-Haul and it was a great experience.

brandie L. 
Évaluation :
2

They did not tell me accurate info on the cc hold and I did a cash transaction.

Delouris C. 
Évaluation :
5

Staff was very helpful and friendly

Michael S. 
Évaluation :
5

Staff was very nice and very informative, greatly appreciated and will use uhaul again :)

Alexis P. 
Évaluation :
3

Sales person was very very slow, but he did provide customer service

Victoria S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl C. 
Évaluation :
5

The Gm had great customer service as well as the team everything was quick and efficient

Rodson C. 
Évaluation :
5

Extremely nice people. They were very kind to help me with my online purchase. Merci

Charlene T. 
Évaluation :
5

Shara and her assistant. were fantastic. From the minute I walked in to the minute we returned the equipment. My hats off to raynham u haul. Mitch silver

mitch S. 
Évaluation :
5

The customer service was amazing! Shara was the best! She deserves a raise. Excellent service.

earl G. 
Évaluation :
5

Great job

Eric S. 
Évaluation :
5

Convenient location with friendly and knowledgeable staff. Van was spotless and very easy to drive. Would definitely use again. My only complaint is the drop-off process because I kept getting an error with U-Haul not recognizing my location for after-hours drop off.

Christine W. 
Évaluation :
5

Shara was absolutely amazing, she was friendly and knowledgeable. Got me in and out with everything done perfectly. She gave me the best customer service experience I've had in years.I'll definitely be back

Marquise C. 
Évaluation :
5

I don't understand how you can charge for mileage and gas it should be one or the other your advertising states a U-Haul for 19,99 and you end up with 1,09 per mile plus want me to replace the gas that is unacceptable. It should be a flat rate for the day no matter the miles then youpsy for gas. The gas was another 36$ pkust after returning I had to pay for another 60 miles that don't make any sense almost 200$ to use a truck for not even 8 hours that is outrageous.

Susan E. 
Évaluation :
2

The people at U-Haul were great but I was charged incorrectly. I was charged for 2 days when I used it for 1 and brought it back before my reservation. I was charged for gas when I brought it back on a fuel tank of gas.

Kaylah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Skylar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel D. 
Évaluation :
3

This location was fine I'm just not happy with UHAUL in general thanks to the Tower Self Storage facility.

Carl M. 
Évaluation :
2

I couldn't understand why I couldn't just book all the details ahead of time and had to explain to three people the route the vehicle would take because they couldn't log it properly. So many phone calls to plan it. Not impressed.

sharon H. 
Évaluation :
5

Both pick up and return were the smoothest I have ever experienced with UHAUL. On return the young lady even knew who I was and had me checked in right away. Please pass along my thanks to the whole crew.

Douglas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dianna R. 
Évaluation :
5

Shara was excellent to deal with

Denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
5

nothing.thank you shara nelson.great job.rich kelty

Richard K. 
Évaluation :
4

Pick up process through the app is not quick or simple.

Vincent U. 
Évaluation :
4

Self drop off went smooth, did call before going & staff answered my questions no prob. Very nice staff.

Deb W. 
Évaluation :
5

I had an excellent experience and Shara who helped me terrific.

Carlton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana P. 
Évaluation :
5

There is a one problem on my final invoice. I put $20 ($4,05 a gallon) gas right next to you guys at speedway and I still got charged $17,25 for gas. How is that possible, I drove the truck for 83 miles. How would the truck need 8 gallons to cover 83 miles? Is the truck average 10 miles per gallon?

KRUNAL P. 
Évaluation :
5

Shara is very good. We rent twice a month and since she has taken over, it is always a good experience.

Gary Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Store manager Shara helped me have a good rental experience in many ways. She is the best.

Ralph D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Robert S.  |  Expérience générale 
Évaluation :
3

I signed up online. When doing so, I opted not to have the insurance coverage. When checking in for the rental I confirmed with the representative that I did not want the insurance. I used the rented vehicle. When I brought the van back the representative reviewed the charges which included the insurance fee. He told me that I should have asked the girl not to include the insurance. When I told him that I did he said there was nothing he could do and “at least it wasn't $100.” I would not recommend this location.

Jedediah H. 
Évaluation :
1

The worst experience I've ever had with any u-haul company! The location is filthy and the equipment is even worse! Odometer couldn't be read and Fuel tank was not where they said it was so I did exactly what I was told and uploaded pictures to the link they sent me! Thank god I took the photos or I would have had no proof! Will never ever use u-haul again at least this location!

MARYBETH C. 
Évaluation :
3

This was the first time I used mobile checkin . It is not very easy to navigate if you've never done it before it took me almost 45 minutes. The 17 foot truck I rented had a short in the dash so the speedometer kept going out in the passenger side window was loose and with swing out of position both things are a safety concern

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henri L. 
Évaluation :
5

Great customer service, convenient, best experience ever..

BRIAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER H. 
Évaluation :
5

Both agents that I dealt with were excellent people. They made the process so quick and simple that I would certainly go back to that store.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIDA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stefanie H. 
Évaluation :
5

Zach was outstanding. Excellent customer service and extremely personable

EVAN M. 
Évaluation :
3

Rat droppings in my storeage. So disgusting

Gary O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY O. 
Évaluation :
4

Staffing level should be increased on the weekend so that someone is working at the counter at all times. I had to wait an extended amount of time for service when renting a truck.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ABIOLA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY V. 
Évaluation :
4

wheels need to be balanced.

GREGORY J. 
Évaluation :
5

Truck smelled like marijuana and cigarettes

JENNIFER M. 
Évaluation :
5

Fix the falsely advertised interior dimensions of your box trucks. The height is not 7'2" with the rear door open and the installed door rails. You cannot properly utilize this space; thus it should not be advertised! I had an awful experience with my rental, wasted a full day, and I am out hundreds of dollars without being able to accomplish the task I needed to get done. Going to be using Rider from now on.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaclyn M. 
Évaluation :
5

Very difficult online and confusing. Need more people working so you don't have to wait in a line.

BRIANNA D. 
Évaluation :
5

Keep the team that was running it there that day. The guy there came from another store to run that location for the day or week. Hun and his helper did an excellent job. Very professional!

THOMAS B. 
Évaluation :
5

I'm very satisfied. The two team members at your Raynham store were incredible

MICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
2

Trailer was a mess when I got to the facility. Had to take a trailer full of leaves and dirt. The wait was around 45 minutes to rent a trailer. I understand there is a labor shortage but the employee was slow. Almost deliberately slow. Upon returning the trailer I had a 30 minute wait because the same employee couldn't find keys to a truck he just printed a contract for and rented. Another 10 minutes later he found them in the drop box because they were left overnight. I have rented from this location a few times so I don't know if the place is a mess because Shara is out but I can tell you it took way too long, the trailer was filthy and I would consider other locations in the future.

SAMUEL N. 
Évaluation :
1

Very rude customer service. Was double charged. No communication.

MARIA A. 
Évaluation :
4

Used the drop box and that was convenient. Did not enter the facility.

CECILIA H. 
Évaluation :
5

The staff was fantastic and the store has made a drastic improvement under the new manager.

BRENDAN C. 
Évaluation :
5

Sasha was great!

ANTHONY V. 
Évaluation :
5

Shana did an amazing job getting us ready and on our way for our move. Thank you Shana!

JENNIFER E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATANASIO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
4

The truck was clean but generally beat up pretty good. The lady that ran the place was great though.

ROGER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORALIE C. 
Évaluation :
5

Just keep being professional in your job setting and being helpful. These are the qualities that I was shown by the GM.

KYLE C. 
Évaluation :
5

I rented a uhaul from Brockton and the whole experience SUCKED! This location was fantastic, Very friendly SHARA was extremely polite and welcoming. I would recommend this location any and every time

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBRIEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS G. 
Évaluation :
5

Sarah is an amazing asset to your team. She was so helpful in our rental of multiple trucks and storage units during our move and made a usually very stressful time not as bad. Please pass along our thanks again to her.

Kristy L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah D.  |  Premières impressions 
Évaluation :
5

Thank you and I will choose you again.Derrick Blocker.

Derrick A.  |  Expérience générale 
Évaluation :
4

Stephen and his staff are phenomenal and provide excellent customer service. The only recommendation for improvement is that thr storage units need lighting inside as its pretty dark and dangerous. I bumped my head a few times moving things out from the the wood planks above being so low if you have a unit on the lower level. Almost got vertigo, but learned quickly to duct your head when moving things to avoid going to ER.

Icandace W.  |  Expérience générale 
Évaluation :
3

Manager very surly and didn't listen that I had a few more items that I was returning to pick up. My card was deactivated so I initially couldn't get back into my unit. The woman at the desk assisted.

JANET N.  |  Expérience générale 
Évaluation :
3

Did not send the correct ubox with the customer. Had to go back to the location to pick up the correct ubox.

Jillian G.  |  Expérience générale 
Évaluation :
1

Very frustrating! I was overcharged on the first day and tried to resolve it for two months with no response. I called over 20 times. Even contacted owner directly several times. No response!

David M.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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