Customer Reviews for U-Haul Moving & Storage of Reading

4361 évaluations

1647 N 5th St   Reading, PA 19601
(Rt 222 N)

(610) 375-6168

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(610) 375-6168

1647 N 5th St
Reading, PA 19601
(Rt 222 N)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly R. 
Évaluation :
2

App is trash. UI doesn't work properly. Even in person computer equipment did not work properly. Arrived 10 minutes early for pickup, no one in line, and left 15 minutes after my pickup time due to how poorly the U-Haul computer systems operate. It's incredible that your app is even allowed on the store for how bad it is. Can't even upload picture from your photo library on a return. Hire a new app develop and update your computer systems. Only positive was the vehicle worked properly and was clean.

DAMIAN M. 
Évaluation :
1

Too many hidden fees, will never use again!!

Brett S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY B.  |  Premières impressions 
Évaluation :
5

This team is so well versed on improvement that every time you rent there the experience gets better and better. Great team!

Reynaldo H. 
Évaluation :
1

Check ur trucks regularly, this truck check engine light came on an the oil light kept o coming on, an i get charged a huge fee for gas for one small point on the meter and i left it running due to the line of trucks being checked in plus a huge ridiculous fee for cleaning for what what did u have to clean i went 7 miles an put back 5$ in the tank but still charged a gas fee wow...

EVERETT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harold William M. 
Évaluation :
5

Très bien

ANTHONY V. 
Évaluation :
5

After hours drop off. Went easy

ALLYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANYA L. 
Évaluation :
1

Please have management from headquarters only contact me.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G. 
Évaluation :
4

Make sure there's ink in the printer. It's minor issue and the only one.

Heather C. 
Évaluation :
5

a person who speaks spanish

FERNANDO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PEDRO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M. 
Évaluation :
5

IS GOOD THE EQUIPMENT

EMMANUEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NELSON U. 
Évaluation :
1

Shana very unprofessional, smoking while assisting me, didn't have knowledge of hitching equipment.

Jonathan A. 
Évaluation :
4

I reserved a 26ft for a out of state move only to be told the night before my move it wasnt available and ended up with a 20ft truck which was a HUGE inconvenience. I have to now make a second reservations to get the rest of my personal belonging out of the house and is costing g me why more then I budgeted.

ALEXIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kellie B. 
Évaluation :
5

When customers upload new pictures of damages, the original should also be updated. Answered no to equipment due to fact truck had a faulty ignition and had issues starting. We're told by employee " most large trucks are in need if repair. For the cost the truck should have no issues on starting.

ALBERT S. 
Évaluation :
5

Hablar Español. Todo esta excellence

JOHANNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL N. 
Évaluation :
1

After arranging for a truck more than a month in advance, the truck was not at the location I was supposed to picking up from nor was it ready at the time it was supposed to be available.

MICHAEL C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isaac S. 
Évaluation :
5

Nothing at all.

William J M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASMIN J. 
Évaluation :
2

We were cheated on the mileage. Was only alllowed 4-6 hours at a full days rental. I f i didnt need it i would have never rented it. never again

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd K. 
Évaluation :
4

The self checkout process is annoying just saying or you should tell people what's involved when checking out and that ridiculous 20 $. I was tired and it felt like too many hoops to jump through. I liked drop offs keys any discrepancies we work out later.

RHONDA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
3

Customer service was great, very pleasant staff and management as well , even drop off was easy .

EILEEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIANNA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH G. 
Évaluation :
4

We were a bit surprised to hear that even though we had a reservation until 9pm, we had to return our truck at 7pm. However, when we ran into some delays, the manager at this location was very understanding and extended our reservation until the next morning for no extra fee. So overall it worked out and the customer service was good!

RYAN R. 
Évaluation :
5

Nothing to improve on. The overall experience, staff & professionalism was excellent! Ty!

JASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STELIAN A. 
Évaluation :
5

Travis, Jessica and the young man were all very efficiently helpful. As busy as they were and as hot as it was for them, I felt tested like a customer.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

francisco G. 
Évaluation :
5

N/a

Ramona R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPH G. 
Évaluation :
5

Nothing more for the service to improve for the next customer at this time. Smile.

Greg T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK G. 
Évaluation :
1

Bunch of facing crooks. Charge what they want

JOSEPH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel M. 
Évaluation :
3

I seriously think some customer service training in order for your stores. I'm shocked. Always had great experiences with Uhaul but certainly not this time. Just awful

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy G. 
Évaluation :
2

I did my reservations online and I still had to wait an hour to receive my trailer. I think services should be faster. I think they need more staff I'm this location. Staff for outside and inside.

DIOSCORIDE E. 
Évaluation :
5

Excellent service

eliezer d.  |  Premières impressions 
Évaluation :
5

Customer service was timely, efficient and well organized

Frederick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK D. 
Évaluation :
5

Uhaul moves me from a 16 mile travel to pick up the truck to 30 without informing me until the day of pick up. Luckily the location i was directed to was very accommodating.

EDWARD M. 
Évaluation :
5

Jessica was very helpful and kind

BAYRON C. 
Évaluation :
5

Check out for return only took a couple of minutes.

Michael W. 
Évaluation :
3

You're good

JOCELYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOSES C. 
Évaluation :
5

They are great and friendly worker's

NATIVIDAD R. 
Évaluation :
5

Very helpful when I had online problems. Took only a few minutes and I was on my way!

GEORGE H. 
Évaluation :
5

Had an issue with the 24/7 mobile check-in. Went in to the counter and was quickly taken care of. Merci

JOHN B. 
Évaluation :
1

Hire better employees!

DANIEL B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RENAE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moises M. 
Évaluation :
5

You guys did amazing, just keep up the hard work you guys are already doing. This location always is a great place to go, the employees are friendly, helpful, and accommodating to say the least. I will definitely refer friends, family, and coworkers to this location. From the associates to the General Manager, who personally helped us as well was amazing and great help. GREAT JOB GUYS!

JORGE S. 
Évaluation :
1

The employee that originally called me from the Reading location, I believe his name was Austin or began with an A, was extremely rude to me over a simple miscommunication. The general manager of this place was very nice and called me back and fixed the situation, but his initial call was extremely off putting and unprofessional.

James B. 
Évaluation :
3

Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.

ASHLEY O.  |  Expérience générale 
Évaluation :
4

Quick service at a reasonable price. Customer service was excellent.

JAMES D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meghan L. 
Évaluation :
3

The inside of the trailer was filthy, as one would expect of a communal cargo trailer, but it was filthy to the point where I was covered in black by the time I finished loading and unloading my belongings, which were also covered in the black dirt/dust. I swept the trailer out before and after use, but these trailers don't seem to be cleaned at all by the company. It also took over a week for someone to even return my phone calls about a reservation at the Sinking Spring location. When I was contacted by someone at customer service they denied that I had ever called (which I had called and left multiple voice messages), and they shrugged it off as the company is very busy. A week is a little too long to use the excuse that a location was too busy to call me back about a reservation. They called me the day before I wanted to reserve, and by that time I'd already found another option.

BRIANNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH H. 
Évaluation :
3

Please allow for multiple day rentals. This particular office wouldn't allow for it. Overall very content with service and gear.

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLO N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIXTO P. 
Évaluation :
5

Im usually in and out in fifteen so i cannot speak to that Service is great for me

Bryan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth M. 
Évaluation :
5

Everyone was polite snd knowledgeable. Great service!

James B. 
Évaluation :
5

Upgrade their point of sale equipment. The program froze while I was being helped forcing them to take me on another computer and cut in front of another customer while the original computer restarted. They handled it well, but the system should be more stable.

TERRENCE S. 
Évaluation :
5

Like that is perfect

JOSEALT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana H. 
Évaluation :
1

The truck wasn't shifting gears properly. Also I was charged for gas even though I filled it to where I was told and a utility truck that I didnt use. Horrible experience. When I called the location I was told there is nothing they can do.

AMELINDA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN S. 
Évaluation :
5

Thanks for the good service

Jose O.  |  Expérience générale 
Évaluation :
5

We arrived a little early for a trailer and they were more than helpful to get us in and out before our pick up time

GIOACCHINO B. 
Évaluation :
4

The individual who helped me return the vehicle was very helpful and friendly. I appreciated the assistance because the self-service return process is lengthy.

JESSICA P. 
Évaluation :
5

Absolute night and day experience! Reading location was also busy; but they were cordial and friendly! Both when i got my car off the auto transport and when I returned it, it was such a breath of fresh air dealing with them! Super fast return and the Attendant was just a pleasure!

Maime M. 
Évaluation :
5

The Owner was extremely organized and her multi-tasking skills were on point. she was a little short staffed but handled the pressure extremely well.

DAVID H. 
Évaluation :
2

Nothing was working, took 45 minutes to pick up the scheduled truck.

SEAN B. 
Évaluation :
4

The van I rented was very nice and spacious. The online return process was a bit long.

SCOTT T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MINH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany g.  |  Expérience générale 
Évaluation :
5

Impressive with making changes and bumps in the road with moving overall.

MARC L.  |  Expérience générale 
Évaluation :
5

Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.

LORENA M.  |  Expérience générale 
Évaluation :
5

Awesome staff. They always answered my questions and always very respectful.

TRAVIS H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Ann R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanya p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEELIAN S.  |  Premières impressions 
Évaluation :
5

Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I'd like to thank the woman at my location. She was the ultimate in multitaskers.

Melissa B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Albelis C.  |  Premières impressions 
Évaluation :
5

Manager and employees were professional, courteous, knowledgeable and efficient

Michael S.  |  Expérience générale 
Évaluation :
5

Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.

Marisol C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY P.  |  Premières impressions 
Évaluation :
5

I will thanks to Uhaul to give me the opportunity

Jose O.  |  Premières impressions 
Évaluation :
3

I move out of the storage rooms and was still charge for a other month

learie p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daisy W.  |  Premières impressions 
Évaluation :
4

Nice people and they Will work with you

NATHAN W.  |  Premières impressions 
Évaluation :
1

All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!

dominga R.  |  Expérience générale 
Évaluation :
5

Very nice and very helpful. Thanh you

doria s.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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