Easy drop off, quick and excellent serviceAlejandro Q.
Customer Reviews for U-Haul Moving & Storage of Reading
Pour nous contacter
Reading, PA 19601
(Rt 222 N)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Daniel S.
No of the power locks worked. Had to close each for with the keys. Truck really smelled of smoke.THOMAS S.
It was a very awful experience unprofessional and rude employees. Except for the young man that helped me find the truck. Expensive as well. Will never use again or recommend.AILEEN D.
Le client n'a pas laissé de commentaire.Frank C.
Le client n'a pas laissé de commentaire.VALERIA M.
Le client n'a pas laissé de commentaire.TODD H.
Le client n'a pas laissé de commentaire.Luz R.
Le client n'a pas laissé de commentaire.MICHAEL K.
Le client n'a pas laissé de commentaire.FENDERSONS R.
Le client n'a pas laissé de commentaire.LISA F.
Le client n'a pas laissé de commentaire.GERARD B.
Better customer service!!! The lady was short, mean, and cold! She was nice to my girlfriend at first. I walked in and she instantly changed. Idk if it's because I was a male or just black.? I asked my girl if she was mean and short to her when she walked in without me and she said no. I won't go back!!!VANESSA G.
Le client n'a pas laissé de commentaire.charles A.
Great customer service provided by the nice lady she was very welcoming and friendlySebastian M.
Le client n'a pas laissé de commentaire.MATTHEW D.
Le client n'a pas laissé de commentaire.TUDOR M.
Le client n'a pas laissé de commentaire.LUIS L.
I specifically signed up to pick the truck up at 8 AM because it's the only time that worked for me, and when I attempted to, the app made me wait until they officially opened at 9. It made it very inconvenient for everyone involved. There is also no where to leave a car if you're doing things by yourself.Thomas B.
Le client n'a pas laissé de commentaire.Edwin M.
Le client n'a pas laissé de commentaire.ERIC Z.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Alejandro C.
Le client n'a pas laissé de commentaire.Vanessa D.
Everything about my experience was "Poor" at best. First, they changed my pickup location to be almost an hour from the original place that I had reserved. Then, they changed my drop off location to be different and said 'i agreed' to it (which I didn't). I called the places for help and they wouldn't help me. They told me to call the uhaul 800 number. I called and was on hold for 45 minutes and when i finally got to speak with someone, they transferred me again for another 10 minutes only to find out they couldn't help me. I tried to add a day to my reservation since they changed my drop off location and was told that they wouldn't. The truck was already booked, which makes no sense that they couldn't find another truck because the original place that i reserved for had 6 trucks parked there and when i dropped off the truck (early) - that place had probably close to 25 trucks that could have been rented. I will never, ever use uhaul again as long as i live. it was a horrible experience and ruined my mother's birthday plans that i had made but had to leave early because of this nightmare caused by uhaul changing my pick up and drop off locations! What a horrible company!Michelle K.
Le client n'a pas laissé de commentaire.Cody H.
Le client n'a pas laissé de commentaire.MARY R.
Le client n'a pas laissé de commentaire.Iris J.
Le client n'a pas laissé de commentaire.Benjamin C.
Sanitize trucks before releasing to customer. I found roaches in my truck and had to spray 2 cans of bug killing spray before I could move my stuff. It was disgusting and I will not rent from this location again.JOSE R.
Le client n'a pas laissé de commentaire.ERIC S.
Le client n'a pas laissé de commentaire.DENNIS K.
Le client n'a pas laissé de commentaire.KAREN W.
Le client n'a pas laissé de commentaire.HECTOR T.
Le client n'a pas laissé de commentaire.LOURDES R.
Le client n'a pas laissé de commentaire.TROY C.
Le client n'a pas laissé de commentaire.LISA S.
Mileage fee was a little high pricedCRAIG K.
The truck was filthy inside the cab and in the back. I was told that they tried to clean the cab. It looked like cigarette ashes. All it took to clean the cab was a wet wipe and a vacuum to get the tree polen and leaves out. The site easily could have cleaned it. In addition the rear of the truck was filthy. It needed to be swept out it had literal dirt (ground) in it which had to be swept out.Darren M.
Le client n'a pas laissé de commentaire.Tanzerka C.
Le client n'a pas laissé de commentaire.Cheryl Ann R. | Premières impressions
Le client n'a pas laissé de commentaire.Keyona T.
Le client n'a pas laissé de commentaire.Lisa S.
Great service at this location Jessica & her staff are first -rateLisa F.
Le client n'a pas laissé de commentaire.Craig G.
Le client n'a pas laissé de commentaire.KOMLAN M.
Le client n'a pas laissé de commentaire.Barry W.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Dana H.
The system canceled our 2nd order for the same size trailer. I have had nothing but trouble with any order from your company. I would give U - Haul a rating of 0. Customer service stank. Could not reach a live person for anything.PATTISUE M.
Le client n'a pas laissé de commentaire.James M. N.
Le client n'a pas laissé de commentaire.tanya p. | Expérience générale
Le client n'a pas laissé de commentaire.ALFRED G.
Completed rental online for 12 hours. Upon arriving at location was told that they don't do 12 hours nothing longer then 6 hours. Attempted to use one bank card that the uhaul system cause not work, causing a call to bank to fix, delaying the process and cutting into time with rental. Luckily was able to complete transaction with different card. The truck had non working A/C on a day with temperatures greater then 90Â° With a known mileage of 200. But of course didn't know that A/C was sub optimal until already off the lot and needed to get to pack up location, load and then to drop off location and unload then drop off the truck. When I returned and advised of the non working A/C was told oh yea we know that one doesn't have any A/C. Will never recommend that location and just might never recommend or use uhaul ever againSCOTT K.
Le client n'a pas laissé de commentaire.CRISTINA R.
Le client n'a pas laissé de commentaire.Kyle K.
Le client n'a pas laissé de commentaire.Ava N.
Le client n'a pas laissé de commentaire.Matthew F.
The owner of the facility was amazing. She turned my not so great experience into a good one. I will absolutely rent from them again if I need a truck and will recommend her site.MARK B.
Le client n'a pas laissé de commentaire.HECTORLUIS M.
Le client n'a pas laissé de commentaire.Efrain G.
This was my first time using the app for pick up. It took a total of 37 minutes going step-by-step until it would freeze. Not let me go forward or backwards. I logged out of the App, internet browser, and the account, logged back in and the same thing. The woman that was in the office was very pleasant and extremely helpful. She fixed the problem, and I was out the door in 5 minutes.Owen M.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.ROBERT A.
Le client n'a pas laissé de commentaire.JORGE T.
Everything was excellentMONIQUE P.
Le client n'a pas laissé de commentaire.Jamie K.
Le client n'a pas laissé de commentaire.Jose G.
Would help if they would answer their phoneEdward K.
Le client n'a pas laissé de commentaire.Keith D.
Le client n'a pas laissé de commentaire.LEELIAN S. | Premières impressions
Answer the phone quicklyWillie C.
Le client n'a pas laissé de commentaire.Wendy G.
Le client n'a pas laissé de commentaire.HECTOR L.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.MILDRED R.
Le client n'a pas laissé de commentaire.SHAWN W.
Having to walk two and a half blocks from the Check in office to where the truck was parked seemed like less than wonderful customer service and is why this site is Average - at a minimum I should have been told when I made the reservation so my ride could have stayed.THOMAS P.
Le client n'a pas laissé de commentaire.David A.
Le client n'a pas laissé de commentaire.Grace F.
Le client n'a pas laissé de commentaire.RONALD S.
Rude and unprofessionalVANESSA W.
Rented a 15' truck expecting the bulk of the interior to be 15'. It was not. This might be noted somewhere on the website but I didn't see it. This should be made clear. It could have been a huge problem.Susan H.
Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I'd like to thank the woman at my location. She was the ultimate in multitaskers.Melissa B. | Premières impressions
Le client n'a pas laissé de commentaire.Tara G.
Showed up to rent a truck and they said the previous person brought it back with 1/4 tank of fuel. I was supposed to bring it back with the same. The previous person was charged a high rate per gallon for the gas as it should have been returned full. Before I could use the truck I had to put gas in it as I was going almost 100 miles.JUSTIN O.
Le client n'a pas laissé de commentaire.DONNA E.
I was told extra miles were 20 cents extra. When i dropped of the equipment I was charged 40 cents a mile. Unprofessional location and did not even know their own policies.MARISA D.
My reservation was messed up and wasn't told until I got to the location then was forced to go to two other locations to be told no then had to travel 40 minutes to get my trailer and was charged for the extra miles I was forced to go to terrible experience and was robbed for almost 400 $AARON R.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.RAYMOND B.
The App would not work takeing photos so I had to walk in and check inULYSSES R.
Le client n'a pas laissé de commentaire.Andres S.
Le client n'a pas laissé de commentaire.Jeffrey B.
It was crazy busy on a Wednesday, and each of the sales associates were very capably handling all of the customers without a great deal of trouble. I especially appreciated their friendliness, efficiency, and skillful assistance.OLEN S.
I had no problem with the location itself but when I dropped the truck off I was charged the 30 $rental fee after I had already been charged the full price of the days rental. The person there didnt seem to have any record but my credit card had already been charged over 200 $. I didnt want to stay there all day to figure it out so I just paid and left but can someone please help me determine if I was charged extra and why??Ryan F.
Le client n'a pas laissé de commentaire.Vanessa D.
Le client n'a pas laissé de commentaire.Albelis C. | Premières impressions
Le client n'a pas laissé de commentaire.Rasheemlee C.
Le client n'a pas laissé de commentaire.OWEN H.
Equipment, service & staff--especially that "HOT Mgr" of yours--are A1+!!! If it ain't broke, don't fix it!Andrew R.
Super helpful staff.DEIAN S.
Manager and employees were professional, courteous, knowledgeable and efficientMichael S. | Expérience générale
Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.Marisol C. | Premières impressions
Le client n'a pas laissé de commentaire.Jesus F. | Expérience générale
Le client n'a pas laissé de commentaire.NANCY P. | Premières impressions
I will thanks to Uhaul to give me the opportunityJose O. | Premières impressions
I move out of the storage rooms and was still charge for a other monthlearie p. | Expérience générale
Le client n'a pas laissé de commentaire.Daisy W. | Premières impressions
Nice people and they Will work with youNATHAN W. | Premières impressions
All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!dominga R. | Expérience générale
Very nice and very helpful. Thanh youdoria s. | Premières impressions
They truly worked with me an was very caring.lakisha w. | Expérience générale
Excellent & exceptional service by this team, thanks guys!!leon K. | Premières impressions
Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.Rachel R. | Expérience générale
No comentOscar U. | Expérience générale
Thank yousjeannette b. | Expérience générale
Wait time for storage shed was a hour and a half Was told we could have truck till Saturday than was told had to be returned by Friday by 645 And had to wait that long than was told free storage noDiane P. | Premières impressions
First time I used this service but not the last one. Keep the excellent service!audrey r. | Expérience générale
Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great alsoTINA M. | Réservation
I recommend this U-Haul Storage Facility to all my friends.MOHAMMAD H. | Expérience générale
Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing outkaieishia s. | Expérience générale
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