Not this locations fault that the pick up location provided a dirty truck. They gave us the opportunity to clean the truck ourselves and not get charged the cleaning fee. Upset with uhaul company overall not this locationErin G.
Customer Reviews for U-Haul Moving & Storage of Reading
Pour nous contacter
Reading, PA 19601
(Rt 222 N)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Shana is the shit, she really helped out!! Give that lady a raise, the people have spoken and she deserves itRichard K.
We used this drop off twice now- super helpful staff and quick service!Dawn M.
Le client n'a pas laissé de commentaire.JENNY S.
Le client n'a pas laissé de commentaire.FAUSTO S.
Le client n'a pas laissé de commentaire.BARNEYL H.
Le client n'a pas laissé de commentaire.Norman Floyd G. | Premières impressions
Le client n'a pas laissé de commentaire.Raymond A. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.JOLEEN B.
Le client n'a pas laissé de commentaire.DONALD M.
Keep your reservation keep your price you promiseWILLIAM C.
On previous visit (not this one) I wasn't able to get propane for RV because uhaul trailers block the propane tank. Also there isn't much room to navigate RV.. Shouldn't advertise propane for RV if you cant get it. I spoke to manager on propane upon arrival and called before coming in. Otherwise THIS visit for motorcycle trailer was great.RONNIE R.
No creo que tengan que mejorar nada buen servicio yo lo recomiendo muy buenoJESUS S.
Le client n'a pas laissé de commentaire.HEATHER H.
Le client n'a pas laissé de commentaire.ALEXIS F.
Le client n'a pas laissé de commentaire.Daniel S.
Muy buena atencionEliaquin J.
Le client n'a pas laissé de commentaire.TRACY B.
Le client n'a pas laissé de commentaire.Renee S.
Check in was a little slow. Could have used another person to helpBrian B.
I had a great experience checking in returning the rental. The manager Jessica was/is fantastic. I will continue using this facility when I need to. Great experience I recommend to my friendsMELANIE K.
Nothing, they were amazing!!Eric M.
Le client n'a pas laissé de commentaire.BRIAN M.
Location was clean, truck was in great shape too! Highly recommend anyone to rent from this location! The were able to work with my times with the rental. Seeing all the negative reviews, I still came in and needless to say, I will ALWAYS be renting from this location only! Everyone is so nice and well trained! Awesome place! Great job everyone!Dylan G.
Muy buenoFENDERSONS R.
Le client n'a pas laissé de commentaire.KATALIN F. | Expérience générale
the staff were unhelpful and unclear.HALEY R.
The van was clean and the rental process was fairly easy. However, they charged me for 2 gallons of gas even though I returned the van with the 5/8 of a tank as instructed by the clerk at the desk. I will never go back again & would not recommend this location to others.BARRY G.
The employees were so helpful and courteous. The whole process was very easy. Was able to book truck on line which was also very helpful.COLLEEN V.
Le client n'a pas laissé de commentaire.Kayra V.
Staff should always go into the account an make sure there's not any updates especially when you can't get a hold directly to the pick up site. Definitely was my first bad experience ever renting a truck.LESTER D.
There was some kind of dirt in the back of the truck. No one performed a walk through of the truck with me so I could have very well been then when we picked up the truck. It literally wiped up with a rag, no scrubbing was needed and they still insisted that they were going to charge me 25 $for a clean up fee. Even after I grabbed a rag from my car and wiped it up. Something that took little no effort and was cleaned in a out 10 seconds. Very unprofessional and ignorant. They just needed a power trip and wanted to use their authority in some manner to charge extra. I will never go here again nor will I rent from them. If the color of our skin was white this would not have happen. I know tons of ppl in high places and will make sure to spread the word about this incident.JESSICA A.
Le client n'a pas laissé de commentaire.KERI J.
Shana is the best. She's always helpful and patient.David R.
Le client n'a pas laissé de commentaire.Clarence L.
Staff was very friendlyand got me out and on my way pretty fast.Cynthia H.
Don't give trucks away to other people when someone already had reservations for a truck weeks ago.CHRISTOPHER R.
They were helpful, however the trailer lights were not working and actually falling out. We were late with for our pickup and the truck and trailer still were not ready or inspectedAdam D.
Must have more Pick Up's availableJESUS ENMANUEL C.
Le client n'a pas laissé de commentaire.NAISHA F.
Le client n'a pas laissé de commentaire.PEDRO F.
Can work on their attitudeMILTON M.
Le client n'a pas laissé de commentaire.Angela K.
I was supposed to pick up the truck at 6am. When I got there it was blocked in. I had movers waiting at my house at 7. Finally loaded the truck at 8:50. I paid for movers to stand around because the truck was not available. They credited me 20 $at uhaul. Wow. Thanks. That covered all the extra expense I was out because of their mistake. That's it for me and uhaul. Too many other options.Michael K.
They are always helpful and friendly.Lauren B.
Le client n'a pas laissé de commentaire.JOSE R.
Everything was very good.Susy P.
Great job overall. Dylan and Nicole are great to work with. Very helpful and accommodating. I will be back.James K.
Le client n'a pas laissé de commentaire.emily r. | Expérience générale
Allow for more space for customers to park and back out. The two times I visited, I got parked in and struggled to get my personal vehicle out of the spot. Staff didn't make effort to assist by moving the vehicles.Jenn A.
Le client n'a pas laissé de commentaire.Kelly R.
App is trash. UI doesn't work properly. Even in person computer equipment did not work properly. Arrived 10 minutes early for pickup, no one in line, and left 15 minutes after my pickup time due to how poorly the U-Haul computer systems operate. It's incredible that your app is even allowed on the store for how bad it is. Can't even upload picture from your photo library on a return. Hire a new app develop and update your computer systems. Only positive was the vehicle worked properly and was clean.DAMIAN M.
Too many hidden fees, will never use again!!Brett S.
Le client n'a pas laissé de commentaire.darryl D.
Le client n'a pas laissé de commentaire.TERRY B. | Premières impressions
This team is so well versed on improvement that every time you rent there the experience gets better and better. Great team!Reynaldo H.
Check ur trucks regularly, this truck check engine light came on an the oil light kept o coming on, an i get charged a huge fee for gas for one small point on the meter and i left it running due to the line of trucks being checked in plus a huge ridiculous fee for cleaning for what what did u have to clean i went 7 miles an put back 5$ in the tank but still charged a gas fee wow...EVERETT S.
Le client n'a pas laissé de commentaire.Harold William M.
Très bienANTHONY V.
After hours drop off. Went easyALLYN S.
Le client n'a pas laissé de commentaire.ANYA L.
Please have management from headquarters only contact me.Christopher W.
Le client n'a pas laissé de commentaire.Debra G.
Make sure there's ink in the printer. It's minor issue and the only one.Heather C.
a person who speaks spanishFERNANDO R.
Le client n'a pas laissé de commentaire.PEDRO G.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.TODD M.
IS GOOD THE EQUIPMENTEMMANUEL L.
Le client n'a pas laissé de commentaire.KENNETH W.
Le client n'a pas laissé de commentaire.SAMANTHA B.
Le client n'a pas laissé de commentaire.NELSON U.
Shana very unprofessional, smoking while assisting me, didn't have knowledge of hitching equipment.Jonathan A.
I reserved a 26ft for a out of state move only to be told the night before my move it wasnt available and ended up with a 20ft truck which was a HUGE inconvenience. I have to now make a second reservations to get the rest of my personal belonging out of the house and is costing g me why more then I budgeted.ALEXIS F.
Le client n'a pas laissé de commentaire.Kellie B.
When customers upload new pictures of damages, the original should also be updated. Answered no to equipment due to fact truck had a faulty ignition and had issues starting. We're told by employee " most large trucks are in need if repair. For the cost the truck should have no issues on starting.ALBERT S.
Hablar EspaÃ±ol. Todo esta excellenceJOHANNA M.
Le client n'a pas laissé de commentaire.JOSEPH R.
Le client n'a pas laissé de commentaire.PAUL N.
After arranging for a truck more than a month in advance, the truck was not at the location I was supposed to picking up from nor was it ready at the time it was supposed to be available.MICHAEL C.
Le client n'a pas laissé de commentaire.Isaac S.
Nothing at all.William J M.
Le client n'a pas laissé de commentaire.JASMIN J.
We were cheated on the mileage. Was only alllowed 4-6 hours at a full days rental. I f i didnt need it i would have never rented it. never againBrian P.
Le client n'a pas laissé de commentaire.Todd K.
The self checkout process is annoying just saying or you should tell people what's involved when checking out and that ridiculous 20 $. I was tired and it felt like too many hoops to jump through. I liked drop offs keys any discrepancies we work out later.RHONDA G.
Le client n'a pas laissé de commentaire.JASON C.
Customer service was great, very pleasant staff and management as well , even drop off was easy .EILEEN M.
Le client n'a pas laissé de commentaire.BRIANNA D.
Le client n'a pas laissé de commentaire.Eddrick C.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.DEBORAH G.
We were a bit surprised to hear that even though we had a reservation until 9pm, we had to return our truck at 7pm. However, when we ran into some delays, the manager at this location was very understanding and extended our reservation until the next morning for no extra fee. So overall it worked out and the customer service was good!RYAN R.
Nothing to improve on. The overall experience, staff & professionalism was excellent! Ty!JASON C.
Le client n'a pas laissé de commentaire.STELIAN A.
Travis, Jessica and the young man were all very efficiently helpful. As busy as they were and as hot as it was for them, I felt tested like a customer.MICHAEL H.
Le client n'a pas laissé de commentaire.Gilbert S.
Le client n'a pas laissé de commentaire.francisco G.
Le client n'a pas laissé de commentaire.CHRISTOPH G.
Nothing more for the service to improve for the next customer at this time. Smile.Greg T.
Le client n'a pas laissé de commentaire.JACK G.
Bunch of facing crooks. Charge what they wantJOSEPH N.
Le client n'a pas laissé de commentaire.Angel M.
Excellent serviceeliezer d. | Premières impressions
Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.ASHLEY O. | Expérience générale
Thanks for the good serviceJose O. | Expérience générale
Le client n'a pas laissé de commentaire.tiffany g. | Expérience générale
Impressive with making changes and bumps in the road with moving overall.MARC L. | Expérience générale
Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.LORENA M. | Expérience générale
Awesome staff. They always answered my questions and always very respectful.TRAVIS H. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl Ann R. | Premières impressions
Le client n'a pas laissé de commentaire.tanya p. | Expérience générale
Le client n'a pas laissé de commentaire.LEELIAN S. | Premières impressions
Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I'd like to thank the woman at my location. She was the ultimate in multitaskers.Melissa B. | Premières impressions
Le client n'a pas laissé de commentaire.Albelis C. | Premières impressions
Manager and employees were professional, courteous, knowledgeable and efficientMichael S. | Expérience générale
Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.Marisol C. | Premières impressions
Le client n'a pas laissé de commentaire.Jesus F. | Expérience générale
Le client n'a pas laissé de commentaire.NANCY P. | Premières impressions
I will thanks to Uhaul to give me the opportunityJose O. | Premières impressions
Le client n'a pas laissé de commentaire.Daisy W. | Premières impressions
Nice people and they Will work with youNATHAN W. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!