Customer Reviews for U-Haul Moving & Storage of Red Bird Lane
Location en tout temps  |  U-Haul Truck Share 24/7© Location

146 évaluations

5409 S Westmoreland Rd   Dallas, TX 75237

(214) 339-1179

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(214) 339-1179

5409 S Westmoreland Rd
Dallas, TX 75237

Services dans cet établissement :

Heures d'ouverture de l'établissement

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Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Le client n'a pas laissé de commentaire.

AMINA M.  |  Expérience générale 
Évaluation :
3

Overall the facility was good. When I rented by phone I specifically requested a Drive up unit and was assured it was. When I arrive I have to walk things up ans down hall. 2 things bothered me. 1 time I was late over 4 years, yes my fault, me my mother git calls ans letters prior to even talking to me or leaving a message. 2. The fial month I paid 1 day late then 12 TWELVE days later I arrive to get items after a 5 hour drive and my unit has a lock on it. Therefore it took a day to lock me out but 2 weeks to open ? Then I get there during posted business hours call the office and after hours numbers to get unlocked. No luck, I tell them I plan to be back early AM I return and at 9am still locked out of paid unit and told would get it Sometime today. I stated unacceptable and they did finally come.

vernon h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron V.  |  Online Move In 
Évaluation :
1

Nobody at the facility was locked inside gate for hours and called the store a female employee answered and said Hello please hold and I was on hold for thirty minutes and this was at 6:30 pm on a Tuesday. I stayed on hold till I got out the gate and drove down the street to the store and to only walk in and nobody was doing nothing just playing on there cellphones and I walk in with my phone on speaker and they could hear me on hold and even said my name while they were just Laughing at me because they know I was on hold for a long time and they were not trying to work & ghetto … U-Haul this says a lot about your company and the district…

Jose J.  |  Expérience générale 
Évaluation :
1

Customer service sucks. People that call themselves managers should have not been in that position. They was always rude.

Dana H.  |  Expérience générale 
Évaluation :
4

A Nice experience

DAVID G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIVELL B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel D.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and helpful.

Barbara W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOWARD L.  |  Expérience générale 
Évaluation :
5

The experience at this store was great. Mike and his staff does a fantastic job.

Bert G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LATAYA H.  |  Premières impressions 
Évaluation :
5

I love it and it was very easy

Phylicia F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tina b.  |  Expérience générale 
Évaluation :
1

Faculty was poorly managed, no staff on site to help with issues. They were VERY unorganized and poor staffing for the storage. Two different managers and neither were of great customer service. They really need to do better that's why I stopped doing business with Uhaul purely because of staff and poor business.

Brandye W.  |  Expérience générale 
Évaluation :
1

They have no compassion ruthless they take your money we’re not ever go back to U-Haul again thank you

ANTHONY S.  |  Expérience générale 
Évaluation :
1

Took 30 minutes to find storage until we finally figured out it was insider. Then it was on the opposite end of hall

jonnie w.  |  Online Move In 
Évaluation :
1

My storage unit was broken into twice and I was not notified of the break-in. They tried to get me to pay 50 to take their lock off and said that I didn't have a lock on when I did. I will never do business with Uhaul again.

Rhonda s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty s.  |  Premières impressions 
Évaluation :
5

Excellent facility and excellent customer service!

Edwina B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nerissa M.  |  Expérience générale 
Évaluation :
1

Storage was broken into and uhaul didn't call and say nothing. I found out through the insurance company a few days later. The storage was for my mom who had recently passed and as we begin taking everything out. There was so much taking from the storage that held sentimental value because it belonged to my mom. Uhaul has very poor service

Rodneca G.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle. They took good care of me as a customer. I appreciate the service I received. Job well done.

BOBBY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCELINO S.  |  Premières impressions 
Évaluation :
2

Someone broke in my storage and instead of taking responsibility they telling lie after lie especially the Manger Michael Daniels

Laree R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E.  |  Expérience générale 
Évaluation :
1

The communication was poor from the first day to the last even still today I moved out two months ago and they are still harassing me for payment I should not owe and will not pay. If they communicated better this wouldn't be an issue. I will never use them or recommend them for a truck or moving or storage.

Jessica M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pamela E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela H.  |  Expérience générale 
Évaluation :
5

If l had to use a storage unit again, it would definitely be U-Haul

Jimmie M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MALUISA D.  |  Expérience générale 
Évaluation :
4

The waiting time to talk to a rep at the kiest/ westmorland location is too long. Only 1 person to help. Then you try calling and the wait is always at least 30 min long. Need better customer service

Sherry H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aquetth c.  |  Premières impressions 
Évaluation :
3

I definitely was expecting a larger unit. I explained my. Apartment size to the rep on the phone. I really wish i could have seen it 1st. I think Covid has made some things easy and other things harder. Overall, We made it work. And Uhaul kept their word! So hey No complaints.

TABITHA W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina G.  |  Premières impressions 
Évaluation :
5

Everything is good wouldn’t change everything 👍👍

Maria C.  |  Expérience générale 
Évaluation :
1

Our son had to file a claim due to rat feces and dust ruining his furnishings, clothing, shoes, paintings, and other belongings. The management team was not accommodating when we requested they hire a pest control company. This storage should be shut down, rats should not be running rapid through a customer's belongings.

Winifred B.  |  Expérience générale 
Évaluation :
1

I'm pretty sure that all the Uhaul facility have better customers service then this I have endured. They need help and training in customer service skills.

shirley j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERAY L.  |  Premières impressions 
Évaluation :
2

My belongings were damaged. There was no one on site when I came to move out and all systems were down 18April21 to which I was unable to rent a truck for my move. One top of it all uhaul prices went up after I had already been using the storage site.

LaKeysha R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleshia R.  |  Premières impressions 
Évaluation :
3

Rats apparently had access to my storage unit and left rat droppings all over my things. Completely disgusting.

Jhereeca W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Porsha A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tamlga O.  |  Expérience générale 
Évaluation :
5

I wouldnt mind keeping the storage unit but its just to much for me to try to have time to deal with right now but as soon as u all start cleaning it out i would lime for one of u all to reach out to me on some things i might need thanks.

Anthony A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B.  |  Premières impressions 
Évaluation :
5

When I tried to make a payment on my storage there was an hour wait. I tried to use your website,it was not working at all. Once I was connected with a agent she was very polite and helpful.

Nellie F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonetta T.  |  Premières impressions 
Évaluation :
5

Excellent courteous service, friendly, polite staff no rush whatsoever. The manager was extremely accommodatable and went the extra mile to ensure satisfactory. I appreciate you guys as I observed teamwork while helping other customers. 2THUMBS UP U-HAUL BECAUSE U-ROCK!!!!

LANITA J.  |  Premières impressions 
Évaluation :
1

The staff was very helpful and professional but the reason for me leaving is because of the rat infestation. I was worried about them destroying the rest of my stuff. I didn't want to cause any inconvenience so I decided to go peacefully.

Candace H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saxony g.  |  Premières impressions 
Évaluation :
4

An account that was for a relative the representative attempted to attach to me for uhaul moving. It was very inconvenient and inaccurate to associate us based on name only.

Brandi O.  |  Online Move In 
Évaluation :
3

Nothing to really say but it was a friendly environment

Travonda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley t.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selena S.  |  Premières impressions 
Évaluation :
4

Staff is very helpful and assisted in answering any questions

Craig P.  |  Premières impressions 
Évaluation :
3

the entry code given to me to access the area did not work. Hard to get someone on the phone. I went to the office and had to wait in a line was given a card that did not work. Once in the roll up door was broken. Went back to the office to get a new unit. Back at the storage again, card still not working. Could not get out until someone came in. Very frustrating.

Peggy M.  |  Online Move In 
Évaluation :
5

I appreciate the excellent customer service I received changing my reservation to a more convenient drive-up unit in a different location.

Deborah D.  |  Premières impressions 
Évaluation :
5

So far all is well.

Barbara F.  |  Premières impressions 
Évaluation :
4

Both representatives were very helpful and knowledgeable.

Brandye W.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Debra M.  |  Premières impressions 
Évaluation :
1

26' can't turn b/t buildings leaving us to unload furniture, move it to the opposite end (outside), & back up the starting end through an interior hallway. Was told we could drive up to the unit.

Ranchelle W.  |  Premières impressions 
Évaluation :
1

We were at least expecting to return the trailer to a person but the person came out and would not return. Maybe because we were black? We got to return the trailer, but the persons car was in the way. No customer service skills at all!!!

Charles H. 
Évaluation :
3

The self check out is not a good idea. Everything is confusing. If the person name you put down doesn't answer, it takes longer. I will never use this service again, I would rather go to a location with a live person.

Ericka W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LaToshia H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Demondray W. 
Non les évaluations ont été soumises pour cet établissement.

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