Customer Reviews for U-Haul Moving & Storage of Redding

7 014 évaluations

205 E Cypress Av   Redding, CA 96002

(530) 223-0782

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(530) 223-0782

205 E Cypress Av
Redding, CA 96002

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike M. 
Évaluation :
5

First rate. In and out clean

EDWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
5

Could use more help up front .......

RICCI K. 
Évaluation :
5

Painless, good price, good service.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa C. 
Évaluation :
3

I reserved a car trailer through the call center and when I came in to pick it up was told there were no trailers available. I politely asked why this was so five times over the course of renting a car dolly instead. I was told not to call the call center for anything but to come in physically and reserve it myself. Because I was told the call center had no clue of what was going on. I waited for fifteen to twenty minutes in line to be waited on when there were three employees at the counter but only one employee waiting on customers. The tow dolly had a tail light out and was told if I got pulled over to play dumb and say it was working when I left the yard. I had to wait for about five minutes for the employee that was helping me to say goodbye to his wife before he could help me. Wife works there too. I was also charged right around the same rate for the tow dolly as I was told for the car trailer by the call center. I was supposed to be at a place to pick up my car and tow it to another location at a certain time. Being late with my car to the mechanic caused friction on my end. The car dolly had the straps racheted up so tight that it took me about ten minutes a strap to get them to release and whoever returned the car dolly before me didn't read the instructions on how to do that. The employee that helped me "Bryson" must have had ten pots of coffee before I came in because his hands were shaking so much it seemed to impede his setting up the dolly and he was speaking so fast that some of what he was saying sounded like gibberish. I have been a customer at that Cypress Ave location for years and it's never been this bad. Feel free to contact me. Thank you for your time and consideration in this matter.

CHARLES W. 
Évaluation :
5

We were able to move 1500 miles thanks to U-Haul's great service, equipment, and website.

Frank M. 
Évaluation :
3

Your online reservation tool has limitations (dropoff point) that even your phone in help couldn't fix. When I got to the pickup point in Redding they also couldn't fix it. All this led to long delays and complications with dropoff for me.

ALFRED E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
3

Very disappointed. When I picked up the van and did the walk through on the app to check for any damages, I didn't see any. However the beach back was somewhat dirty. Not a big deal because I was only moving a few things. Then before returning it, I actually had my son sweep it out, even though it was there already. Leave things better the you got them. Well then when we returned the van, the lady had the nerve to say it was dirty and then charge a 25 dollar cleaning fee!! Nothing we said mattered. Next time I will make sure to take pictures and videos before I take possession

Sampson A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
1

There was miscommunication somewhere. My order was mysteriously canceled and I had to call to fix it then I was never told it was an indoor storage unit up a flight of stairs and that was NOT what I needed(the redbluff uhaul storage set up was what I expected) And the redding location doesn't honor the free month and they had such limited availability they couldn't even give me the correct size. Ive never had any issues renting trucks and equipment but my experience with the storage aspect really tainted my trust. I hope your employees are clearer in the future.

Emily B.  |  Premières impressions 
Évaluation :
2

1. Acknowledge customers that are waiting in line. 2. Too many merchandise racks in front of the counters make it difficult for customers to see an available employee. 3. The vehicle windows were filthy and the truck made a loud sound as if a belt was slipping. When returning the vehicle the employee took the keys didn't say a word and left me standing there and never returned. After a few minutes I went searching for him in the lot. A little communication would have been nice.

GWEN A. 
Évaluation :
4

Long wait to get equipment

Richard F. 
Évaluation :
1

Uhaul switched my pickup location to one that was much further than the one I had chose and did not notify unitl a few minutes before pickup time. when I got to the location there was only one person working with 4 people ahead of me. The switch in location and short staff made me 2 hours behind in getting started on my move.

Dayna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard O. 
Évaluation :
5

The guys were real quick and Courtesy to me

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan C. 
Évaluation :
4

I've used this location several times and will do so again in the future.

Dennis H. 
Évaluation :
5

I love the friendly staff at this location. Pick up and drop off always a breeze.

SILAS B. 
Évaluation :
1

I was promised a 30 day free storage unit with my truck rental. When I got to the U-Haul location in Redding, they acted like they couldn't find my reservation after a long wait in line. They end up telling me that the unit I made a reservation for was also reserved by two other people. The unit was triple booked. The manager seemed frustrated in general and shrugged and said “well I guess if he's one of the reservations and the first one here just rent it to him. They pull up a total on the computer of 70 $. I tell them that's not correct, I had a reservation for 1 month free with my truck rental. He acted like I was completely out of line saying this. He was like “No, absolutely not, I'm not going to rent one for free when we're full up and this one has other people. I said “well I mean that's not really my problem, I mean I had a reservation and the system let me do it.” Then the manager says to the girl completing the check-in “yeah nope that's it go ahead and cancel it he's not getting it.” I believe I called this location before too as well and they have always had a rude, lazy disposition. I do not feel comfortable leaving my stuff at that U-Haul storage facility after this. They're obviously rude lazy and incompetent. I would really like to have that 70 $refunded on top of the entirety of my truck rental. uHaul really owes me about 500 $

Gregory W. 
Évaluation :
5

Hire more people to service these locations and pay them a decent wage to keep them there.

Amber A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

The final bill was 102,81 yet my bank pending charge is 128,02 $. Please explain. Thank you

JOSEPH J. 
Évaluation :
1

We were to drop truck off at Shasta. YOU asked us to drop off at Redding for YOU. We were to receive a 150 $credit if we did. So we went to Redding. Your personnel in Redding threaten to charge us 200 $to fill up the gas tank for gas used from Shasta to Redding. When I called and complained your "Customer Service" answer was the 150,00 $ credit was to cover the extra gas and our time. We AREN'T YOUR employees and were doing U-HAUL a favor. BAD, BAD, BAD business practice!!! You should make it right. To contact me reference Contract No. 23441224

Deana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danelle G. 
Évaluation :
3

Hire more guys to service this station and pay them better.

Amber A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN S. 
Évaluation :
2

They charged me for fuel when I know it was on a 1/4

Deborah M. 
Évaluation :
5

It appeared the hitch had not been shipped to the store, despite my having an appointment I drove 75 miles to keep. But as I was leaving, Eric (at the Redding, CA store) came running at top speed to tell me he'd continued to search and had found it. Saved the day!

Stephen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Polite and courteous.

Eddie B. 
Évaluation :
5

The young man that assisted us was very helpful and genuinely excited about taking care of our needs.

Jorge M. 
Évaluation :
4

Its all good. Customer service and promptness is appreciated

Nibin B. 
Évaluation :
5

The young man that checked in the trailer I was dropping off was extremely nice and very helpful. Definitely an awesome experience.

Jorge M. 
Évaluation :
5

I've been to this location several times. The customer service is great! The staff have always been friendly and helpful. It does get busy from time to time but I am thankful for the friendly staff.

Thomas C. 
Évaluation :
5

Rien

Terry K. 
Évaluation :
5

Clean premises, paved, excellent employee attitude and assistance

jynx B. 
Évaluation :
5

Great customer service from the staff.

Don G. 
Évaluation :
4

This is a good place looking like they have everything you need for your moving .

CHERD JANETASANA V. 
Évaluation :
4

1,29 $/ mile adds up quick. 7-8 mpg.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA H. 
Évaluation :
5

The same customer service representative assisted me with both pick up and drop off of the truck. He was very efficient and kind. 5 stars to him!

Michelle L. 
Évaluation :
5

The Redding store is excellent, the employees are helpful and friendly.

Jim D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY B. 
Évaluation :
5

The assistant manager in Redding CA, Eric, was very helpful. He is the only reason I am ratting this night. Give this man a raise.

CHRISTOPHER C. 
Évaluation :
5

Billing division return calls when requested by associates. Otherwise great , no fuss and helpful from pick up, drop off and renewals and I had it 5 weeks!

STEVEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul R. 
Évaluation :
5

Polite and helpful!

EDWARD B. 
Évaluation :
5

Amazing service! I actually dropped my keys on the highway and had to go back and rerent my same truck to grab them and come back and they helped me bery easily! Definitely will recommend them i enjoyed them better then the cottonwood one, very rude.

Destiney K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLD H. 
Évaluation :
5

Same as above except just the man that took my vehicle in made me feel like he liked his job and i who be treated with respect and dignity.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
2

The manager at this facility needs to make sure his employees are properly trained and makes sure to take a second that the customer they are serving is satisfied. The salesmen that helped me coulints answer any my questions let a lone know how to work there own inline system so the customer has no issues with this exspearance. They a re treating me didrespextfully 9

TAMIA W. 
Évaluation :
5

We rented a pickup. It would have been helpful to know the size of gas tank so when we purchased gas, we could have known how much to put in. Instead my husband put in way more than we were required to.... At the price of gas, that was an expensive mistake.

Anita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN C. 
Évaluation :
3

I rented a trailer with ramp and I couldn't get the pin out of the pipe (it was crooked) had to go back to store but they didn't have another one. They tried to straighten it. I was able to get the pin out with a lot of work. This shortened my time to use the trailer.

Pamela M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAIGE VIVIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM M. 
Évaluation :
5

Always been a pleasure doing business with you guys...

jana t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY S. 
Évaluation :
3

lines always too long while guys in the back dont help

FRANK B. 
Évaluation :
2

Text message to report any damage expired before I even left the rental location. Brake applied message Cale on randomly

Alan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON A. 
Évaluation :
5

Had to drive farther to pick up at this location and it was worth it.

MARK R. 
Évaluation :
1

I explained to the associate that the picture of the mileage I took before I left was kind of hard to see on my phone. He might need to go inside to see it. He didn't. Then he began to argue with us when we told him that what he was telling us couldn't be right. The he tells us he knows how to do his job. I go inside and look at the picture and realize he has the miles wrong. He still continues to have an attitude and argue. He involves another co worker who begins to yell at us and at one point throws his badge off and goes outside to fight my friend. The mgr cones out does nothing. I want to charge a different card than what was reserved with. He didn't listen messed that up. Arguing the whole way. Then I wanted to return boxes. He can't get any terminal to work to refund me I have to argue to get cash back because his equipment is broken. Bunch of clowns.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

explain the drop off procedure; when I arrived to return the trailer I got out of my car and walked all over the parking lot for the office to let them know I was returning the trailer. Turns out they don't have an office and I did not need to even inform anyone that I returned the trailer, all I needed to do was unhook it and leave.

TAMMIE H. 
Évaluation :
4

These guys are busy so you may not find them in the store. So you might find them outside or you gotta wait a few minute. My trailer I rented had broken straps In it but i didn't have an issue with it. They had what i needed and i used it and brought it back no problem. I will go back in the future!

DANIEL G. 
Évaluation :
1

I reserved a storage unit several days before moving but when I got into town I was told by a somewhat robotic and unemotional employee that there were no storage units available and my reservation which was confirmed via credit card and email was not in their system. It's completely unacceptable. The toilet in this facility also constantly has feces all down the back of the toilet bowl. Same exact situation 3 years ago when I rented there, no change.

Leah S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Aucun

Dana H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIKTOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KASSANDRA V. 
Évaluation :
5

Everything went quite well, no recommendations

KATHERINE E. 
Évaluation :
4

It was not disclosed to me when I called and made the initial reservation that if I was not able to refuel the truck that I would have to pay a 30 $fee In addition to the gas charge I am very unhappy about that I had to take a student to the ER and had to drop it off before I could refuel

HELLEN M. 
Évaluation :
5

They took care of everything. They always like when equipment is brought back clean, just like Red Bluff.

Michael S. 
Évaluation :
5

Definitely would have vehicles looked at for transmission issues through gears and little noises that r coming from them

WILLIAM S. 
Évaluation :
2

There were two counter people and ten customers waiting in line. If a customer needed a trailer, the counter person had to go outside to connect it. This store gave away our first reservation and offered an upgrade, then they did not have the truck when we arrived and wanted us to drive 30 miles south to another store that had over a dozen trucks. As we were leaving we saw another truck being returned. We talked to another counter person, Rick, who fixed all our reservations and quickly checked in this truck and then checked it out to us. He did a brief walk around with us and explained all the requirements of this particular truck.

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BURKE A. 
Évaluation :
5

At times they seem a little short-staffed. However, the staff present keeps their cool under pressure.

David L. 
Évaluation :
5

Do you have excellent employees who give excellent service. I've used this location multiple times and I am always very satisfied. Merci

PATRICIA N. 
Évaluation :
5

Friendly helpful staff. There was no waiting and anybody not doing something pitched in to speed up my process. Have recommend this place multiple times. Unit was clean and air-conditioned. This is the place to have a storage unit. A+

SEPTEMBER S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R.  |  Premières impressions 
Évaluation :
5

Casey very helpful.

Urcel G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jakara W.  |  Premières impressions 
Évaluation :
3

Line was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.

Marsha S.  |  Premières impressions 
Évaluation :
5

The young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !

Jamie R.  |  Premières impressions 
Évaluation :
5

I love it

Desiree S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A.  |  Expérience générale 
Évaluation :
3

Code to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up

Dan F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila A.  |  Expérience générale 
Évaluation :
5

Great place with great people and service.

EDWARD B.  |  Expérience générale 
Évaluation :
1

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

Laura C.  |  Premières impressions 
Évaluation :
3

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19,95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

michelina d.  |  Premières impressions 
Évaluation :
5

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

ed m.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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