Évaluations des clients U-Haul Moving & Storage of Renton

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Renton

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Randall P. le

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I originally received an email confirmation that I was supposed to pick up my trailer at the Sammamish location I selected. When I arrived, they said they didn’t rent trailers, they only rented for local moves, not my planned one-way trip to Southern California and that I would have to contact U-haul directly and there wasn’t anything they could do. I then accessed my online profile and discovered that the actual location for pickup was in Renton about 20 miles away. Why would you send a confirmation from my selected location and not indicate that I needed to pickup at an alternate location. And once I arrived, they didn’t even know if they had a trailer I could use. It all worked out, but was a stressful morning adding to an already stressful move.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Kandace A. le

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Le client n'a pas laissé de commentaire.

ALEXANDER S. le

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Your app to sign the equipment in after hours is awful, and your online customer service to address it is non existent. Probably won't use you again

Tamara W. le

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This place is very busy but understaffed.

Paul A. le

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The place and staff were fine, but I have a hug complaint about the rental terms. Charging an extra week on the bins for two hours is criminal. I'm very upset about it.

Gabriel R. le

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Le client n'a pas laissé de commentaire.

Cheryl W. le

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Great customer service

Carol Z. le

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Le client n'a pas laissé de commentaire.

Silas M. le

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Le client n'a pas laissé de commentaire.

Jeffrey F. le

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The people went out of their way to help me!

David W. le

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Unnecessarily charged me additional gas. Gave me a dirty truck. Staff was unprofessional.

Tonya C. le

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Le client n'a pas laissé de commentaire.

Dale J. le

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They are always busy, but get me in and out quickly and even though I’m only renting a refrigerator dolly they make me feel important

Lawrence B. le

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Charged cleaning fee for clean truck

Kathryn A. le

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Great service

Patricia B. le

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Le client n'a pas laissé de commentaire.

Betty A. le

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To Rent Pick-up, was quick and easy.

Crystal N. le

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Le client n'a pas laissé de commentaire.

Bernard M. le

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I was told I wouldn't be charged with an after hours fee if I did the return process online. The online return process didn't work (No return process), I did a online chat with an uhaul agent (Brooke) and was told she couldn't do anything, and that I had to call them tomorrow. I was charged the fee anyways. Bullshit service !

Ramona J. le

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Le client n'a pas laissé de commentaire.

robert P. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Le client n'a pas laissé de commentaire.

Mark T. le

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Need digital gas readings.

Allen C. le

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Everyone was professional and thorough. It was very busy but the service was still excellent. Great experience.

Lori G. le

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There was a major computer problem when I was there and it took 90 minutes to get checked out. I know it was a freak thing but it should have been resolved quicker.

Reuven M. le

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Le client n'a pas laissé de commentaire.

Spencer G. le

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Let me start with the representatives that helped me were great. Both Cora and Anna are exceptional at customer service. My issue is I arrived at 10:10 am this morning to pick up a car trailer. I did not leave the lot till 1115am and this is completely unacceptable. It took over 50 minutes from the time I walked in to the time I was in the lot. I was told the computers were not operating correctly and Anna had to recreate my rental three times before it finally worked. Once in the lot and after hooking up to the trailer I noticed one of the ramp clips was broken and was told this was a known issue but still somehow was rented to me. So was then told they had no trailer to rent. I then asked about a shorter term rental and was told they could rent another trailer to me but only till 130pm and not the original 4pm I was guaranteed. For these reasons I am requesting a full refund and expect a response from U-Haul.

Lauren S. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

Gavin P. le

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Le client n'a pas laissé de commentaire.

Jeffery G. le

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just took a little longer to get checked out than I would have liked, but overall fine

Bryce R. le

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Great staff, and clean facilities. I hate moving, and UHaul makes the move do-able. Thank you for all the assistance!

Isatou S. le

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Le client n'a pas laissé de commentaire.

Bryce R. le

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Great service at each location. Renton location so friendly and helpful. Major kudos

Kiernan E. le

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In the midst of a crisis Brion & his team went out of their way to be helpful & lessen the stress my family and I were experiencing. They deserve merit raises for their caring, dedicated & hard work.

Laura P. le

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Roy was amazing! And so was the woman at the front desk. Super friendly and accommodating!

Shari T. le

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Reseervations should leave renting the storage units to the people on site! I moved 1,400 miles with a 6x12 uhaul trailer to a unit that wouldnt fit 5x5 and they had no other units! Never again

patricia c. le

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I definitely will not be recommending 453 Rainier Ave N. Renton,Wa to anyone. The MANAGER IS A LIER and so is everyone else that works there!!😡😡😡😡😡😡😡 that place need a whole New crew!! 😡😡😡😡

Edward S. le

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personnel are always accomodating

Tim b. le

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I never fill out these reviews. I had a bunch of trouble with my UBOX. It did not arrive on time/items were damaged. The manager over there was great, HE is the reason I will remain a customer.

Matthew S. le

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I didn't deal with them much, but they were friendly and easy to discuss details with

Dean S. le

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Very good staffs

David F. le

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The interior was clean and well stocked. Cora was extremely helpful regarding our u-box transaction. The exterior was a mess..young kid hooked up our trailer and left the tongue leg down. Lucky we saw

Krystal G. le

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Very awesome staff!! I would come to this uhaul everytime!!

Sebastian P. le

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Everything went smoothly.

lorraine p. le

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People went out of their way to be helpful!

brian d. le

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Great location and facility. Shayla and Joseph went above and beyond for us. Highly recommended and I will be back in the future. Thanks again!!