Customer Reviews for U-Haul Moving & Storage of Rialto

Évaluation :

5

People were very friendly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

We reserved an appliance dolly and when we got there there wasn't one available. It made our move much harder. The woman working didn't seem to care or try to find us one at another location.

Évaluation :

5

Nice customer service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I was disappointed with last minute pick up location change, I had helpers waiting for me. I had to pay them an additional amount for your company blunder. Also the parking and the enter, exit gate need immediate improvement at the foothill site.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Requested mobile check in but when I arrived the key was not left in the lock box. Manager was friendly and provided me with the key within 20 min

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The whole experience was smooth and painless.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

All is great!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

After speaking with General Manager and explaining that I had 2 charges from uhaul he was able to get me to understand that 1 of them was just a temp hold that had been released and not charged twice. Today I check my account and contacted Wells Fargo because now I have overdraft fees and Wells Fargo is saying neither one of those transactions is a hold… they were both processed. I'm a single mother just making ends meet and now my daughter can't have what she needs.

Évaluation :

1

Miss lead terrible experiences

Évaluation :

5

The employee that helped me was friendly and efficient. Merci.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

I love using Uhaul but this time it was difficult because we had to go to two different locations and neither one was close to us. But I still love Uhaul

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The A/C wasn't working. The cabin smells terrible.

Évaluation :

5

so dusty and not clean. you can smell that is is not fresh. hopefully you prioritize the cleanliness especially its COVID.

Évaluation :

3

It was in a bad area. I rented a van but was unable to leave with it because the catalytic converter had been cut when someone was trying to steal it according to the general manager. Instead I had to take a larger size box truckâ€"10 foot. It was very wide and hard to keep in the lane. It also required more gas and for me to stop at waystation‘s why would not of had to in a van. Although I was charged the same as if I had rented the van this was inconvenient. I don't consider this to necessarily be the fault of the manager who was very nice to me and very helpful. It's just that it is located in a bad area with high crime.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

2

Apon pick up of my van, my van was disgustingly dirty inside and out. The customer service attendant said that she didn't have anyone to clean my van, and they didn't have a car wash. I rented my van around 12:40 pm, and I returned the van at 3:45pm. When I got back to the U Hall office, the customer service attendant had already locked the office door, and left the facility to go and take care of her personal business, and she didn't return for 2 hours later. It was 3 customer's including myself standing outside in the hot sun waiting to return their vehicles. Out of 15yrs of renting from U Hall, this was the worst experience I ever had with U Hall. I won't ever use your service again.

Évaluation :

1

I have used uhaul many times over the years and this experience was so bad that it will be the last time I use the service. I reserved a 4x8 trailer a month before my move at the Los Angeles Koreatown Location. On the day I arrived for pick up they did not have it for me and stated I could wait till the following day 7/30/21 from the Hollywood location. Or my other option is to get something bigger, which I refused stating my car couldn't handle hauling a bigger trailer than 4x8. They offered no credit as stated on the website and sent me on my way. Later that day they called saying the trailer came in and to come in asap. I pull up and the Manager Juan is out side. He tells me he will hook it up while I go inside and pay. I go in and when they ring me up its an 1500 for the week. I was confused because the initial quote for for 1000 online. I ask the clerk and her only response is to point to the screen and state that is the price. I agree because I've got to move out and I am on a deadline. I pack everything up and head on the road the next day. I only drive for 3 hrs, making it just out side of Barstow when my car begins smoking and the transmission blows out. Stranded on the side of the road I realize they gave me a 5x8 and the extra weight blew out my car, rendering it useless. I try to get through to roadside assistance but was unable to get through to the following day. When I finally get through I have to pay an additional 4 500 $for a 10ft truck because my personal vehical is not there problem. So I call around and finally track down a 10ft truck in San Bernadino I get towed there and with the help of roadside assistance. I am told I can make the switch from trailer to truck but when I get there the clerk says they wont accept my trailer and we have to travel even further to Fontana to make the drop off. If it had just been one error I think I would be more understanding, but negligence, poor services and constant confusion between dealers leave a very bad taste.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Friendly and helpful staff

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

This location has great customer service very friendly not like other u-haul locations (Fontana) They could have the windows,mirrors a little cleaner but I understand trucks go out as fast as they come in thank you

Évaluation :

4

Improve picking-up the phone and responding to calls.

Évaluation :

2

First of all the woman that was supposed to help was late to work. They were supposed to open at 9 but she opened at 9:12am

Évaluation :

5

Notbing.. All was very well👍🏼

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Mary Had very good customer service she was very nice and helpful I give her two thumbs up

Évaluation :

5

Both ladies on staff were extremely friendly and welcoming.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything really good

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The location did not have much parking and was definitely tight.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast and quick and very clean!!!! It's awesome that they close at 7pm!!!

Évaluation :

5

The service was excellent. Cero complaints, to bad we cant move every week go to this office and rent a truck . Lol

Évaluation :

2

I was charged to much. I returned the van before the 24 he period. And they had chargede for the whole day. And they had already rented. So I wasn't saified with the payment. That wasn't fair. I don't have money to be loosi v for nothing. I'm not rich. I could of used that can to finish my moving my stuff and I wDntable to. Because of that incl vieneincr. So I'm sorry. It I hope I don't need to rent from you guys again. But thank you for your interest.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great service made easy to use.

Évaluation :

2

do not charge your customers extra for a al bit of dirt on a rainy day.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Make sure all tires are in bvb good shape. Tire went low but after putting air, problem solved.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was great. Preciate the help and support.

Évaluation :

5

Michael Castro the manager was very helpful.

Évaluation :

3

Tire pressure monitor system showed fault on the instrument cluster.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

They tried to over charge almost double. The person could not explain what happened, but did finally correct it

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

The first location on Hallmark Parkway and San Bernardino is the closest location to me however the manager tried to overcharge me 190 $before I even took the truck he also claimed that U-Haul doesn't except my Visa card The manager on Hallmark Parkway is horrible to do business with so I had to drive to this location which added miles please someone talk to him Does U-Haul have different policies for different customers in the past I've always paid 100 $deposit on my card or cash in the balance owed if any when I return horrible location I would not recommend this site to anyone

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

The equipment should be clean at all times

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Everything was fine. Fast check out and excellent check in.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Mike and the female were both friendly and efficient. Good people to work with!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I had a really nice gentleman to help me the band was very clean and very nice ride and I appreciate everything that I was helped with and I will refer my friends to rent one of the U-Hauls and I will be back to read it again

Évaluation :

5

Keep doing what you are doing

Évaluation :

4

The mobile pickup thing is great and easy the whole process was great I got the place follow the instructions and and in less than 10 minutes I was on my way back home Truck was clean and driving ok My only complaint is when I returned it I didn't read carefully the Instructions on where to put the key back so I tried to put back on the lockbox and this lady rudely told me what are you doing?? Like I was little kid about to break something I think she can be little less rude and just instruct you what to do instead of being rude I personally recommend this place easy process good deals But Only one thing rude lady!!

Évaluation :

5

Everything was great at drop off!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Was misquoted rental price Online And I Feel extremely ripped off

Évaluation :

4

Mike was really helpful and we were quickly on the road. When I returned my rental, once again I was quickly signed out. Thanks Mike.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Everything was excellent

Évaluation :

5

notta

Évaluation :

1

Battery died. I never could get through to road service. Manager at location refused to give me any discount for my trouble. Never again.

Évaluation :

3

There was only one person in this office. While she was courteous and professional we had to wait a few minutes before she let us in. Then when we returned we waited another 10 minutes before we decided to drop the keys and leave. I know COVID-19 is a problem but if you're open for business you have to answer your phone or the call bell. Also she didn't have any rope to purchase so we wasted time at the dollar store searching for items that should be readily available.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

check if the trucks are clean in person not by photo

Évaluation :

5

Mike was professional, pleasant, efficient, and a pleasure to work with. Thank you Mike for your assistance.

Évaluation :

5

Make moving vehicles a bit more fuel efficient.

Évaluation :

5

Mike had great customer service and with this being my first time renting, he made it a great experience. The prices kinda adds up higher than expected, but I would see myself going back. Next time I'll be smarter and will rent a larger U-Haul to avoid multiple trips.

Évaluation :

5

Great service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Very pleased with staff help. Will continue to rent truck monthly. And yes, would recommend your services to friends.

Évaluation :

5

Nothing i can think of

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Really enjoyed the experience. Will rent again.

Évaluation :

5

Le client n'a pas laissé de commentaire.