Customer Reviews for U-Haul Moving & Storage of Richmond

1237 évaluations

4511 Shell Rd   Richmond, BC V6X3M3
(N Of Alderbridge Way)

(604) 270-8827

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 270-8827

4511 Shell Rd
Richmond, BC V6X3M3
(N Of Alderbridge Way)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The manager was extraordinarily helpful and kind. Great place with amazing service!

don p.  |  Expérience générale 
Évaluation :
5

No complaining, it was just a good as it should be

SPASOJE K. 
Évaluation :
5

Very nice and helpful people.

Wei-Cheng C.  |  Online Move In 
Évaluation :
3

the cost is misleading & expensive

FAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clement A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARTEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrzej M. 
Évaluation :
5

very fast in & out.

ELIZABETH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILBERT I. 
Évaluation :
3

Was directed to the wrong building and realized so after I started unloading. Unit I was giving had mouse droppings. Staff was friendly and mostly helpful.

WILLIAM B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ogechukwu M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIAO-LING J. 
Évaluation :
4

The agent is so busy, we have to wait someone to open the gate going out from the premises

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sacha P. 
Évaluation :
3

You have to explain your rental information to your customer properly.Misinformation is wrongful.

Abdul O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin A. 
Évaluation :
5

The lady there which I forgot to get the name is very accomodating and professional. Great job!

ELADIO E. 
Évaluation :
2

Equipment had not been cleaned inside or out recently. Interior panels were loose and noisy, suspension and frame were clunky and noisy. Vehicle was delivered with higher kilometers and lower fuel level than recorded on contract. Charged for 15 kilometers that were not mine and already on Van, delivered with 5/8 tank fuel but contract noted 3/4. I have currently logged an invoice complaint and am awaiting response. Next review will be online.

Travis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mingrui Q. 
Évaluation :
5

Moft helped me out. The service at this location is great. Staff are friendly and willing to help customers out.

SAYED W. 
Évaluation :
4

Friendly and helpful staff. Very understanding and accommodating thank you

Zenaide C. 
Évaluation :
5

I would recommend this location to my family and friends. The staff were very helpful and friendly , very professional.

Gary H.  |  Expérience générale 
Évaluation :
3

Communication is very poor when I called the 866 #. Im in B.C. and was directed to an Alberta pick drop off centre. I was hung up on 4x in the process of the workers sending me to a B.C. outlet. Not cool. The location I was sent to was very easy to find with Google maps

MICHAEL S. 
Évaluation :
5

I was in and out in no time and the attendant was very nice and efficient.

Marie M. 
Évaluation :
5

It was great!

GEOFFREY V. 
Évaluation :
4

Have the truck upfront, or better directions as to it's parked location. Very clean, good trend on the tires. The gas process is difficult with a quarter tank, the full tank was easier for me to complete, as i had to estimate the amount needed and I put too much into the tank… another hidden cost

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gan O. 
Évaluation :
5

Both the ladies who served me were not only extremely polite but also very helpful in explaining the rental process to me a first time Uhaul user. I definitely recommend them and this location for any moving needs.

Sandra C. 
Évaluation :
5

Staff were friendly and knowledgeable.

TREVOR J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WING C. 
Évaluation :
5

Big, well-run franchise. Smooth operations. Good staff. Cheers

Mark S. 
Évaluation :
5

Very helpful! Good experience

Matthew G. 
Évaluation :
5

Everything was great: fast, friendly, efficient service; Shell Road location is very convenient straight off Hwy 99 Shell exit; then straight back across the Oak Street bridge.

Sandy M. 
Évaluation :
5

Very friendly and was able to upgrade the van for a truck no problem. I would recommend renting from this place.

Lisa W. 
Évaluation :
5

make sure the vehicle has more than 1/4 tank of gas at picl up

CHRISTOPHER S. 
Évaluation :
5

We had a long and difficult move. We needed the truck much longer than anticipated. Staff were very helpful and understanding.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITSUNORI T. 
Évaluation :
5

The lady working Saturday morning at 7 am was fantastic. She was pleasant, helpful and provided great service.

Noel C. 
Évaluation :
5

The complete transition went really well.

dana j.  |  Premières impressions 
Évaluation :
5

Staff is amazing, thanks!

BRETT N.  |  Expérience générale 
Évaluation :
5

This is by far the best U-haul location I have ever used in the Metro Vancouver area and I have used six different locations in the last 19 years having rented over 35 times using 9' vans, 15' and 17' trucks. Vehicles are clean and well maintained and the staff is always there with a smile. I will be back again. Merci.

DANIEL D. 
Évaluation :
5

This is by far the best U-haul location I have ever used in the Metro Vancouver area and I have used six different locations in the last 19 years having rented over 35 times using 9' vans, 15' and 17' trucks. Vehicles are clean and well maintained and the staff is always there with a smile even on the hottest of all days when others might not be. I will be back again. Merci.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson T. 
Évaluation :
5

I've rented from this location more than once and the service has been no less than stellar. Many thanks. I have recently moved to Houston, BC and have a unit there now. At this time, Shell facility will have to share this review with Houston. Both top notch.

MIchael H.  |  Expérience générale 
Évaluation :
1

I reserved my vehicle 2 weeks in advance. Checked in twice to make sure all was good. Tried to get truck maybe early on a Saturday or even just a late evening but was a like a extra 5 $oo bucks. I said no but what was earliest time on Sunday they said 830 am. But of coarse you don`t open until 9. I said great I will pick up my u hual first thing. Get there no truck. I ordered the 26 foot truck which I needed to move all my stuff. They gave me the 20 foot no discount and I am pretty sure the 26 is a lot more. Needless to say I could not fit all my stuff in. It would have been fine if it was a local move but it was a long distant move. Need less to say I will NEVER recommend or use U-Haul again. People were nice but it sounds like this happens alot where customer gets SCREWED. Oh and the truck barley made the trip it was a hunk of shit just like the company, Never Again will I use this company and I will tell everyone about my shitty experience

ANDREW P. 
Évaluation :
2

I booked a 10 ft truck for a one-way move and was told I'd receive a call the day before to confirm pickup location. I did not receive a call but instead got an email confirming my booking. Then on the day of pickup 1 hour before the scheduled time I was informed no 10 ft truck was available and I'd get a 15 ft instead. This caused many issues with pre-booked ferries and loading areas. Not to mention safe packing of belongings in the truck since I only required the smaller space. Don't always assume a free "upgrade" won't cause issues and if changes are required give more notice. The first person a dealt with didn't even seem to understand how this could possibly be a problem. The second person was apologetic and more helpful. All in all this experience added more stress and complication to an already difficult day.

Janet L. 
Évaluation :
4

Quick and effecient service without a hick the lady at the front desk made it so easy and quick really impressed i dont know her name but she deserves a 5 star and a raise . I came in around 1 - 1:30 ish . Thanks Ahmed

Ahmed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hafsa H. 
Évaluation :
1

I was not satisfied with my experience. First of all, the equipment was not cleaned after the last client used it, the truck had several dollies inside it that I had to remove and return myself. Second, I did not receive the text message to verify the condition of the truck until well after I had left the lot. By the time I was able to access it, it was already expired. Third, when I returned the truck the employee tried to blame some damage on me that I did not cause, claiming that a dry old leaf attached to a bolt looks fresh. The damage was already there and should have been found if a proper inspection and cleaning was performed after the previous client.

Jakub S. 
Évaluation :
3

The owner is trying to run a one man operation…. Everything takes too long

MELVIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claude S. 
Évaluation :
1

I asked for a truck for one day and was charged for 5. Was also delayed 4 days after my original booking. Extremely annoyed with your poor service and lack of response getting this resolved. what type of company is this fraudulent bull crap.

Rylan T. 
Évaluation :
4

Service was great! Thanks!

David S. 
Évaluation :
2

Employees worked hard but were forced to work without a computer system because it was down. As a result, there was a one hour wait to gain access to the vehicle that had been reserved.

Aaron A. 
Évaluation :
5

Mo was very helpful. Would absolutely recommend

AARON B. 
Évaluation :
1

You called me 2 days before my scheduled pickup to tell me that the truck that I had reserved could not be given to me, and that you had none left. I had reserved this truck 2 months in advance and had called the marine drive location to confirm. This experience was horrific. I was left scrambling with all of furntiture, boxes, ect.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyrielle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C.  |  Expérience générale 
Évaluation :
2

The receptionist made me really angry. I was in the line waiting for check-in. He just made some else jump in front of me again and again. At least 3 people behind me jump over me just because he let them do so. I just wastes at least half an hour because of him.

XU H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parviz M.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle. Friendly and helpful. Need to sweep the grounds more often. Vehicles are clean.

JOHN V. 
Évaluation :
5

Very friendly and helpful location

Timothy L. 
Évaluation :
3

I received the invoice and the mileage are 2 miles more since i took photos as prove. And also i returned the truck at 3:20pm, but it says on the invoice i returned at 7:01pm. And I received a phone call from UHaul at 6:40pm and asking me did i return the key. Of course i returned the key. Overall experience was average.

King Hei C. 
Évaluation :
4

Don't leave the gas tank at 1/4 and expect customers to fill up. If customer only drove a little and the gas tank was at half to start, then we would not need to fill up afterwards - it's scummy to just leave it at 1/4 and force customers to pay for additional gas to avoid the 30 $fill-up fee

Andy T. 
Évaluation :
5

Absolutely amazing helpful friendly customer service.

DUNCAN W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fangzheng L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina A. 
Évaluation :
2

Owner expected me to hook up my heavy trailer because he was busy. Owner told me my factory installed trailer connection was broken until I shows him the trailer's wiring connector was broken.

MELVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David V. 
Évaluation :
4

It would have been nice if the truck started with a full tank of gas.

Allan F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET T. 
Évaluation :
5

For all the little things that went wrong with the app, Lori straightened them all out!

Victor S. 
Évaluation :
4

I’ve seen spiders in my storage several time during pickups or drop-offs

king hang t.  |  Expérience générale 
Évaluation :
4

Drop off was easy and convenient.

Benjamin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo D. 
Évaluation :
5

Rien

Timothy C. 
Évaluation :
5

Excellent customer service. Friendly, helpful and flexible when needed.

John V. 
Évaluation :
4

Have the gas tank full when it is taken by a new customer. It's hard to tell how much gas you should put in when it starts at "almost one mark before 3/4 tank"

Allan Dale A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon R. 
Évaluation :
5

N/a

Xuan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph W. 
Évaluation :
4

Attendant was at first not very helpful when I brought my trailer back there because they were carrying too much inventory. This location was by original contract, my return location. Someone, overnight, decided unilaterally and without my agreement, to alter the contract, and force me to return it elsewhere. When I refused, the attendant was not apologetic or understanding and just insisted that she would not take the trailer. This made for a very unpleasant return experience. However, the location itself is very convenient clean and well equipped.

Martin S. 
Évaluation :
2

There wasn't enough staff working and everyone had to wait in line a long time. In my case I am glad I had experience with hooking up trailers because we had to do it ourselves because the one person that was working was having to serve customers. People in line were not happy and those people that needed help werent getting it.

Julie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui G.  |  Premières impressions 
Évaluation :
4

Wish the pick up location was closer to our house, it was moved last minute.

David A. 
Évaluation :
4

I have rented the pick up truck many times from this location. I rented it a week ago and the back window had been replaced. I knew this because of the blue tape on the window and because there was glass all behind the seats. When I dropped off the truck I told the staff that there was glass in the back seat. For this rental I rented the same truck. And there was still glass in back. I like this location as the hours are very convenient for me. The glass in truck won't stop me from renting there but if there is glass still in the truck the next I rent it I may reconsider.

Katherine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horacio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ravdeep C. 
Évaluation :
5

I did not have a spot to park my rental upon return. Not sure if you can include instructions or directions for overflow parking?

Eudora C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIYA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin L. 
Évaluation :
5

Friendly, helpful staff

Wilfred R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Li F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon T. 
Évaluation :
5

When checking the phone number of the reference, it takes time when the reference is not available.

AHMED E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICKY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerardo D. 
Évaluation :
5

Merci.

Natalia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirag M.  |  Expérience générale 
Évaluation :
5

Elevators work great. Easy access. And I'd like to give a special thanks to Laurie (Sorry if I misspelled your name). You were awesome!

MIchael H.  |  Premières impressions 
Évaluation :
5

Honestly the gentleman that helped me was so pleasant and helpful and I enjoyed my experience a lot the only thing I would say is that the storage unit itself had dirty floors there was gravel and stuff in there and I had furniture to store I was a little worried about in there

Ruba A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darshan kaur s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shivdev signh g.  |  Expérience générale 
Évaluation :
4

The lock was not in the room as indicated in the email. Had to go to the office to get the lock.

Hesong S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george p.  |  Expérience générale 
Évaluation :
5

I had a great experience with your staff and facility. Merci.

mike w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Apoorva K.  |  Expérience générale 
Évaluation :
5

Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Merci.

MAYUR P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andre B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair M.  |  Expérience générale 
Évaluation :
5

I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..

ROSZITA K.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff!

Denise Y.  |  Expérience générale 
Évaluation :
5

very good staff....helpful and friendly

ROBERT E.  |  Expérience générale 
Évaluation :
5

Great storage spot. Staff are fantastic.

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmin amy m.  |  Expérience générale 
Évaluation :
2

This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.

Angela D.  |  Expérience générale 
Évaluation :
5

Thanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. Sherry

Sherry L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brent r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLYDE M.  |  Expérience générale 
Évaluation :
1

The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.

Tina y.  |  Premières impressions 
Évaluation :
4

A bit expensive and unfortunately quite a lot of mouse poop in my unit.

johns c.  |  Expérience générale 
Évaluation :
5

Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.

Carol s.  |  Expérience générale 
Évaluation :
5

Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -Paul

Paul R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence K L.  |  Premières impressions 
Évaluation :
5

Great service. Great Price. Great Staff

Susie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise l.  |  Premières impressions 
Évaluation :
5

We had our storage lockers for over 20 years and the facility had been well maintained and convenient.

PETER W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ka Chun Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wade robert g.  |  Expérience générale 
Évaluation :
4

Happy with the Storage

JEAN PIERRE F.  |  Expérience générale 
Évaluation :
5

Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!

elaine l.  |  Expérience générale 
Évaluation :
3

Great service, but lots of mouse poo in the units.

Dylan S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rufo G.  |  Premières impressions 
Évaluation :
3

I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.

Theo L.  |  Premières impressions 
Évaluation :
5

nice people

Kai D.  |  Premières impressions 
Évaluation :
4

Staff was friendly. Would be better if this location offered 24 hour access as advertised.

Enrich s.  |  Premières impressions 
Évaluation :
5

You go for extra miles in serving your customers keep up the good work

Pentecostal C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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