Customer Reviews for U-Haul Moving & Storage of Richwood

201 évaluations

10915 Dixie Hwy   Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

(859) 692-4239

Heures d'ouverture de l'établissement

  • Lun : 8h am à 6h pm
  • Mar-Jeu : 8h am à 1h pm
  • Ven - Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(859) 692-4239

10915 Dixie Hwy
Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 8h am à 6h pm
  • Mar-Jeu : 8h am à 1h pm
  • Ven - Dim : 8h am à 6h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great customer service all around bought boxs from Cliff who by the way was awsome, rented truck from Sarah truck was clean and well maintained, great store to rent from

SARAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WALTER T. 
Évaluation :
5

Sarah was awesome

Donald M. 
Évaluation :
5

Free bottled water. IDK. We were so tired. We drove 2300 miles and the only thing that I could think of is that. So nothing really.

SHERMAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL B. 
Évaluation :
4

I think for using the 10” ft box truck was nice and all. But with all the fees and charges you can literally go rent a actual truck from a rental company for less than what you would with this. You pay for the box van Pay for the mileage Pay for extra insurance Pay for the gas After it was all said in done I paid 240 just for 166 mile trip. I would highly suggest looking into renting an actual truck plus get to keep it all week before getting an haul if you don't need alot or stuff moved at once

JOSHUA S. 
Évaluation :
1

I was told a location would have the truck available on my way there they called me and it wasn't there I had to drive an additional 10 miles out of the way go pick up the truck I needed so as a result I had to pay an extra 20 $for the dollar per mile so much for keeping your guises promise to the customer

ROBERT S. 
Évaluation :
1

You can't even tell it's a U haul rental

SHERMAN D. 
Évaluation :
2

Could use better signage where available trucks are and where to park when complete. Also where to park personal vehicle while renting. If I had not used the app to get into the lockbox I would have not known where to even get a customer service person to help me because there is no signage for that as well.

Daniel I. 
Évaluation :
3

Also good customer service at this location. Very helpful and friendly.

Joel V. 
Évaluation :
2

There are no signs for the U-Haul main office so it was really hard to find inside the flee market, the truck was parked all the way around the other side of the building even though the app stated that it was parked outside the main office so it was hard to find and the break light kept coming on and beeping.

Brian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Customer service has always been a top priority when I rent with uhaul in walton ky. Sarah is a really big help!

ADAM B. 
Évaluation :
4

Truck was clean, but it was not maintained very well. Violently shaking down roads, the Brake maintenance light was on and buzzing the entire time of my rental. And the oil pressure was fluctuating. Maintenance needs to step uo their game.

andrew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHRYN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHRYN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scotty D. 
Évaluation :
3

The drop off area is right at a flea market location and traffic was ridiculous trying to turn in the truck.

Scotty D. 
Évaluation :
5

Our movers from All the Kings Men was excellent!

JOHN M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JOSHUA S. 
Évaluation :
5

Excellent service

JEANNE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER R. 
Évaluation :
5

Sarah in Walton was awesome!! We rented a truck and needed a larger one. She made it happen flawlessly!! Cudos to Sarah great job

Tommy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH W. 
Évaluation :
5

Great place to rent from safe and friendly

SARAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emil S. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITCHELL A. 
Évaluation :
5

Thank you so much!

Andrew M. 
Évaluation :
5

Nothing. Sarah was an absolute delight to work with!

rishel B. 
Évaluation :
3

We originally scheduled with Alexandria u haul. We made a 30mile trip to pickitip. The were closed. Rich wood was very helpful and accommodating

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

It was a great rental

Donald M. 
Évaluation :
5

In person customer service was great!! She did a wonderful job helping us out!! Very friendly & helpful!! Your on line device on the other hand was terrible with the hold time!! I called 4 different times (different times of the day as well) & the wait time was 16 minutes & more each time!!

Bruce K. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Sarah was very helpful

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
1

Uhaul is the worst company ever. Had to spend 5 hours on the phone to get my reserved truck and drove an hour and a half to get it. It was also more expensive than my original quote. Worst customer service ever.

Jared F. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Évaluation :
5

first time towing a U-Haul trailer Sara wells was really knowledgeable on hooking up the trailer for me making sure everything was safe for me.think you Sarah wells.😀😀👍👍

WILLIAM M. 
Évaluation :
1

Has nothing to do with staff at the U-Haul center itself it has to do with how they are set up. Your reservation line set me up to store my vehicle in a location that is insecure except for a few cameras. No locking gate for after hours! It is a flea market with a U-Haul business attached to it. It is not secure. I had no choice not time to move it. I'm literally depending on a guy who sleeps in their lot in his van to watch over it as he does for the flea market patrons things as kind of a barter for being able to live on the lot. While he seems honest it's not the point. You should not send someone to store a vehicle at an unsecured lot!. I'm only keeping it there for a week thank goodness but seriously?!!

Kimberly J.  |  Premières impressions 
Évaluation :
4

Everything went very well

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mallory B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY D. 
Évaluation :
5

Sarah was absolutely fabulous and very helpful when we ran into a snag... she is excellent!

STACEY M. 
Évaluation :
5

Good truck and clean equipment

SARAH W. 
Évaluation :
5

Great place to rent friendly staff

SARAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
2

Not my first or second choice for pickup, but reservation agent was agreeable about making changes. No signage, difficult to locate UHaul amongst all the flea market buildings, signs, lanes, etc. service was terrific once we found the office. A warning about construction and very limited uphill merge space at the I-75 North on ramp would have been nice. Maybe suggest the alternate on-ramp one exit up?

Troy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ltanya J. 
Évaluation :
5

I was sent to this location after waiting for my truck at the Elsmere, KY location for two hours! The staff at Elsmere told me I needed to drive to Richwood to pick u my truck because that's where it was dropped off even though my reservation was for the Elsmere location. When I arrived in Richwood they were very friendly and apologized for my inconvenience. I would definitely rent from the Richwood location and suggest you work on the customer service at your Elsmere location. Great Job Richwood!

SHANDA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janell E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
1

Never delivered on the day it was scheduled to come. No one called me and when I called them they told me it was on its way I waited the 530 pm . I called back and they told me the driver never showed up today. Two very different stories and not once did they call me or even apologize to me . No customer service at all

Robert F. 
Évaluation :
2

Definitley not what I expected from UHaul. Your app is horrible, so I could not use mobile check in and had to do provide the info again to the rep at the counter. Then he says, your truck is waiting for you at the end of the property. So far away that I had to go to through other businesses to get it. The gas tank was 3/4 full, which I found very odd.. Then, I go to return it, and the pace closes at 1pm, again, very odd. I was there at 1:06. Btw, there was another customer who showed up to find the place closed. Then, I start the mobile check, which was a disaster. Each time I would take a picture, it would restart the process. After the 5th time, I finally found the lock box behind some crates. I deposited the keys and agreement, and then I got charged an extra fuel charge when I filled it and confirmed the needle was right at the 3/4 mark. It was only 9 $but it made sense why someone would purposely not fill up the tank. Very shady business! I will very much do my best to avoid.

RIGERS G. 
Évaluation :
5

It's nothing major, but define return parking spots. We figured anywhere close to the entrance doors, but also knowing it's located within a flea market can be confusing. I saw signs for parking, but nothing with uhaul signage.

NICOLE W. 
Évaluation :
5

Very friendly staff

OSVALDO T. 
Évaluation :
3

I called to see if I could pick up my truck early. Answer was no. Called around, and they indicated there was, in fact, a truck available at my location. Later that day, I called to see if an additional (smaller) truck was available. Answer was no. Eventually, she changed her mind. And, I was able to pick one up.

MARIEDA S. 
Évaluation :
4

The man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.

Lance B.  |  Expérience générale 
Évaluation :
5

Thank you to Sarah for all her help; our time renting was great thanks in great part to her. The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.

Kathryn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittnie S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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