Customer Reviews for U-Haul Moving & Storage of River Oaks

1008 évaluations

1510 Torrence Ave   Calumet City, IL 60409

(708) 868-5521

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(708) 868-5521

1510 Torrence Ave
Calumet City, IL 60409

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Kind of an easy check in/check out process. Phone didn't get online but personal was there to help. Highly recommend this to everyone

WAYNE Z. 
Évaluation :
5

Awesome customer service as always! I usually rent at this location 2-3 times a quarter for work/ personal! The manager of this location is always friendly and go above and beyond to serve her customers!

SEAN C. 
Évaluation :
3

I had a reservation for a utility dolly that was not provided. I was charged for the utility dolly and didn't even receive it. I would like to be reimbursed for the utility dolly that was not provided.

Gerald J. 
Évaluation :
5

Had some vibration when braking

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber E.  |  Premières impressions 
Évaluation :
5

Woof

DAVID T. 
Évaluation :
5

Make sure trucks get annual maintenance.

LADONNA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORIS T.  |  Premières impressions 
Évaluation :
5

Very clean and friendly people work there

Vernita C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren B. 
Évaluation :
5

We always felt welcome when we came in. Jessica was always helpful and genuinely happy to see us. The unit was clean, temperature controlled, and easy to get in and out of. I highly recommend using their services.

Linnea L.  |  Expérience générale 
Évaluation :
5

Jessica is the best!

terry T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia H. 
Évaluation :
5

Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Un travail bien fait

Latrisha R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly

Nancy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONZO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY G. 
Évaluation :
5

This was my first experience with a commercial storage unit--what a pleasant surprise. The facility was spotless! Accessing the space was secure and easy to negotiate. Carts to move items were always available. There are two large "garage" units that you're able to pull your car in to load and unload. What I found really cool is a recycle area. If you have stored stuff that you no longer want, you simply place in the area and other renters are able to take items that they can make use of. I actually found a very nice pair of Air Jordan's that needed a bit of TLC. I threw them in the washer and voila, like new. I gave them to a homeless man--he was so appreciateive! I would not hesitate to store your treasures at this acility. Jessica Johnson is the driving force behind the facitly, always there, always willing to help!

nancy F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHONN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY G M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA T. 
Évaluation :
1

Check to make sure the AC unit in the vehicle is functioning before renting it out. I was given a truck with no AC in a hot summer weather.

ADETOLA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TREVAUGHN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RASHAWN C. 
Évaluation :
5

Great customer service and outstanding service

Nikkia J.  |  Premières impressions 
Évaluation :
3

The vehicle was in the back of the store for me to go find it.

LYNNETTA D. 
Évaluation :
4

If I do not buy the insurance, the wording that you put is like you have to pay right away is not ok.

Sanjay T. 
Évaluation :
5

Bien

Austin G. 
Évaluation :
5

Excellent service

STEPHEN R.  |  Premières impressions 
Évaluation :
5

The staff was very courteous and friendly and respectful

WINNIE P.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Roger B. 
Évaluation :
5

Everyone was awesome

RICKY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
4

Initially, I was really frustrated because I could not get in touch with anyone via phone, but after going in to the store, I see why. They do NOT have a lot of people working at once, BUT the manager was EXTREMELY nice and helpful. They pretty much have everything you need if you have to get something last minute. The truck was clean and ready to go. To make better improvements, have someone who can answer calls because it's frustrating not being able to reach someone when you need to.

ALAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NTARE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONTELLE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINETTE W.  |  Expérience générale 
Évaluation :
5

Nothing to improve actually jessica johnson was a awesome person and a great team of hard workers that took care of all my needs and relieved so much stress for me you dont get the chance to meet good people everyday we always appreciate it

Ann F. 
Évaluation :
5

Very professional, friendly and helpful.

KEVIN M. 
Évaluation :
5

It was easy, phone call, customer service, the guys were cool, they love learning about other cultures. I'll recommend this place to friends or anybody reading this.

DAMILOLA A. 
Évaluation :
5

They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.

kimberly h.  |  Premières impressions 
Évaluation :
5

The person that help with rental was very pleasant and helpful did a great job.

ANDRE B. 
Évaluation :
1

Clean the truck before you rent it to other customers! I had informed the agent at the UHaul location that the truck smell of marijuana! I had to spray Lysol all over the truck. When I had returned the truck and read my bill, I was NOT compensated for my inconvenience! This is not acceptable!

RODNEY P. 
Évaluation :
5

Awesome customer service and jessica was very polite helped me with everything i needed was actually pretty good to meet a genuine person that was just good all around would recommend most definitely

BRANDON F. 
Évaluation :
5

the service provided was great. Jessica J who assisted us had excellent customer service skills and was very knowledgeable

FERNANDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONSTANCE C. 
Évaluation :
5

The manger very Nice and very helpful and always pleasant every time I come in there the staff is very very very nice

Jatumn A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD H. 
Évaluation :
5

Very, quick pick up & everyone was was very friendly I will definitely return !!!

MARILYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRUN M. 
Évaluation :
5

Great manager service

DALILA G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAMELA H.  |  Expérience générale 
Évaluation :
5

I would like to purchase the vehicle that I rented is that confident I know that was a questions my comment is the overall Services excellent

ROY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ariel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BAYYINAH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANTAIL T. 
Évaluation :
4

The storage locker could be larger. the upper lockers aren't easy to use.

theodoria t.  |  Expérience générale 
Évaluation :
5

Fast an Courteous Service. No Complaints !!!

ARLIS C. 
Évaluation :
1

The customer service was absolutely awful. The associate did not help us extend our reservation when we picked up the truck, she was irritated when we asked for clarification on various fees. The truck we reserved had a different license plate and bumper than the one in the photos we supposed to refer to for approval before leaving with the truck. The website gave me so many problems loading photos to dispute the received condition of the truck that I didn't get to confirm it. By that point the associate had walked away and no longer wanted to talk to me, let alone assist with the issues I had. She was incredibly rude. She also did not have a mask on at any point in or out of the building, despite posted requirements to wear a mask.

Daralyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL E.  |  Expérience générale 
Évaluation :
5

Rien

ELIZABETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torey C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER W.  |  Premières impressions 
Évaluation :
3

Be a bit more lively with the customers.

MICHELE R. 
Évaluation :
4

Have more truck readily available and have more staff during the end of the month due to more people are probably moving etc... 2 people were staffed and a line out the door

Kasey J. 
Évaluation :
4

Help people out when they have to pick up equipment from other locations I had to pay and put extra mileage on truck to get auto care for my car

devante R. 
Évaluation :
5

Ms. Nicole Lozano, Was Very Patient and very knowledgeable about your U Haul Products. This was a very Unexpected Move, As a Result of her compassion and courteousness, she made this move very bearable. I am so grateful for her Kindness and professionalism. As a Result of her Great service, I will be referring Family and Friends. Merci

Alice M. 
Évaluation :
3

The bathroom didn't have any soap. Otherwise it was a good experience.

Victoria J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROOSEVELT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE R. 
Évaluation :
3

Everything was fine but I didn't get the dolly and I didn't get the furniture pads because she said someone must have stolen them. I had to get a different truck because one of the mirrors were broken off but the customer service was outstanding.

DAAVEON H. 
Évaluation :
5

Great job

DERRICK G. 
Évaluation :
4

Everything just fine Thanks

DERRICK G. 
Évaluation :
5

Really nice people at this location

BONNIE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY W. 
Évaluation :
5

Everything was fast & efficient.

KELISE G. 
Évaluation :
5

Knowledgeable and courteous staff who were helpful throughout the moving process

JESSE T. 
Évaluation :
5

Jessica is outstanding, and very helpful, and friendly!

TERRY T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WAYNE W. 
Évaluation :
5

Keep up the great work you're already doing at this location. I've used U-Haul many times in the past at other locations but this by far is the best.

MELISA H. 
Évaluation :
4

On Saturday Shalieek was running the ship totally alone bc someone called off . He maintained and calm and cool attitude while being pummeled with upset customers. On Sunday Michael came in early as the morning shift didn't show up. There was a line of people outside the door- he was calm and handled himself well

SAMANTHA F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMUEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin G. 
Évaluation :
5

The staff was very efficient and friendly. They were able to give clear directions so that I knew exactly what to expect! Great experience!

JOSEPH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hillary K.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERT LAVETTE S. 
Évaluation :
5

actually being a customer service manager, the only thing I can sayis lower the rates, other than that it was a flawless experience, from the first time I entered to dropping off the veichle post move..

GREGORY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Comella S. 
Évaluation :
5

Just a note, when I picked up the unit, there was a dolly in the back that I didn't order. Must have been from previous renter.

Timothy K. 
Évaluation :
1

Jessica is a great manager and I hate to give this review but I must, Shalik Williams should be fired!!! He got mad and very disrespectful because I politely asked him to put on his mask when he walked up to talk to me by the entrance in the lobby, (I have already had COVID-19 once, never want to be that sick again) he proceeded to name call me some profound racist slurs witch I am still hurt by, he even called Jessica and told her he was holding himself back from slapping the sh** out of me.... not once did I disrespect him, or used profanity to explain myself, yet he called the police on me a lied to them, just try and get me out of the store, thankfully his colleague came and finally was able to check in my truck... correctly, because yes Mr. Williams was purposely over charging me, his colleague also took the time to explain the charges, which Mr. Williams refused to do. I plan to seek counsel regarding the racist belitlement I received at your store, because no one deserves to be attacked for asking an employee to keep his customers safe by wearing a mask.

ANGIE S. 
Évaluation :
5

Very easy check I'm and out.

Michael J. 
Évaluation :
5

👍

FAREED H. 
Évaluation :
1

Equipment was hooked up wrong

Kentrica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT P. 
Évaluation :
1

Stop booming appointments if there is not enough trucks available.

SHANTAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frankie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEONTA M. 
Évaluation :
5

I love the lady that helped me my day was horrible EXCEPT for getting the rental

Amber K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTIAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE S. 
Évaluation :
5

Need to improve not to put people on hold for so long too long answer. I do experience almost 2 hours for customers service to talk to.

Austin G. 
Évaluation :
5

We needed a ramp on the truck

EDUARDO G. 
Évaluation :
5

Provide more personnel, this gentleman was handling the business, however should not be left alone to handle the many functions, great young sir. In the days and times you should never leave yourself open to people who might have other intentions. I own a Small Business and I'm always cognizant of Safety. Great ðŸ'Œ job!

Michael B. 
Évaluation :
5

Great staff. Excellent Management team. Helpful and understanding.

ARIEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tiffanie R. 
Évaluation :
5

None; very friendly staff

PATRICIA W. 
Évaluation :
5

The service was great, and the staff was very helpful, and kind!

Terry T. 
Évaluation :
5

Nothing. Just make sure Shalik is there more often he had great customer service and helped me with everything.

NIKKYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Letrice J. 
Évaluation :
5

Customer service was very friendly and thoroughly explained the contract!

BERNICE H. 
Évaluation :
3

I was charge for a utility dolly but never received it upon returning the truck. I informed them that I didn't receive the dolly and I was supposed to get a refund however I have not received the refund

JUAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOLANDA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMMIE S. 
Évaluation :
5

Jessica was wonderful

Fatin M.  |  Premières impressions 
Évaluation :
5

Jessica is really nice I was really frustrated about the move and problems I had with the uhaul truck but she did a great job in providing excellent customer service

Theresa B.  |  Premières impressions 
Évaluation :
5

Going to miss the employee and Jessica the GM. They was always nice and friendly made my year there great. One thing I know if I ever need a place to storage or Uhauel I will be there.

Latisha J.  |  Expérience générale 
Évaluation :
5

Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃

Carmen L J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD A.  |  Expérience générale 
Évaluation :
5

They were quick and pleasant to work with.

Heather S.  |  Premières impressions 
Évaluation :
5

Mrs. Johnson was very professional and considerate toward my needs.

Arthur H.  |  Premières impressions 
Évaluation :
5

My storage experience was great. I have not one complaint. My things were very well secured from theft, pest, and temperature/humidity control. All my things were well kept. I love it. I would use them again.

charmaine b.  |  Expérience générale 
Évaluation :
5

Mrs. Johnson was very helpful,polite,well mannered,and quite informed about her facility and others as well.Although she was not able to accomodate my wife and I,she made it possible for us to obtain the service we required. In my opinion Mrs. Johnson is the BEST.

Michael G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather S.  |  Expérience générale 
Évaluation :
1

The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.

TINISHA W.  |  Premières impressions 
Évaluation :
5

Initially, I found it odd that a reservation was not a confirmation, so I went into the facility. The person who helped me was great! We got it all straightened out and confirmed.

nancy F.  |  Premières impressions 
Évaluation :
3

Storage location clean and well maintained. I believe the organization can do a better job training the store manager. She is well competent and serious and passionate about "her" storage, but leadership training would be helpful to staff and customers.

Kwasi M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gennie w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antoine W.  |  Expérience générale 
Évaluation :
1

That Mg is disrespectful and don't know how to talk to people did read the paper work to me . i thought that the truck was for three day she said she was  the  on me they made a mistake. I rent a trailer first they put it on a different number so I did get that right the person the phone had everything incorate the was made at me The mg was talking bad about the other work to me she charge me for being late plus I mop the truck out and close it and it was hot it small . I had my own dally she charge me for one of my kids pulled it with the TV. This happen 7/6

cynthia j.  |  Expérience générale 
Évaluation :
4

Only complaint was the entry We had to unload was very BAD... It was 2 staggered BOARDS on ground, at doorway that we tried to push/pull dollies over, and more times than not, many of the times, items fell off The cart. Very difficult moving in......

Roberta S.  |  Premières impressions 
Évaluation :
3

I lost my locker key and i can't get in my locker they told me to get in my locker i have to pay 50 $-60 dollar i already spend 300 for the mover and the sale man said it. Look live my storages is to small i still got stuff in the truck

clara h.  |  Premières impressions 
Évaluation :
5

The sales rep Damien (1510 Torrence Ave Calumet City, IL), was more than helpful and quite knowledgeable about your products and services. We are Extremely happy with our experience. Thank you U-Haul and especially Damen for all of his assistance.

Makeea G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jasmine s.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andee U.  |  Expérience générale 
Évaluation :
5

Excellent customer service and the process went fast.

shante a.  |  Premières impressions 
Évaluation :
5

General manager was very knowledgeable and friendly. Service was exceptional.

debra t.  |  Premières impressions 
Évaluation :
5

The employees were very helpful and nice .

jim s.  |  Expérience générale 
Évaluation :
5

the manager was friendly and polite

Susan E.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

gina w.  |  Expérience générale 
Évaluation :
5

Jessica Johnson and her staff was awesome!

Alex M.  |  Expérience générale 
Évaluation :
1

I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.

JERONE T.  |  Premières impressions 
Évaluation :
2

Make me have to buy a lock Newman had a lot I just didn't think it was appropriate whisper my money the put a lock on a

Marvin P.  |  Premières impressions 
Évaluation :
5

customer service and the manager are great!

myia j.  |  Premières impressions 
Évaluation :
5

Jessica was very helpful and professional. Kimber(I think that was her name) was also very helpful. Thanks to both of them for their help to make my stressful day better.

kenneth f.  |  Premières impressions 
Évaluation :
3

N/a

kim h.  |  Expérience générale 
Évaluation :
5

Very friendly in good people's working thanks a lot

hugh angelo w.  |  Premières impressions 
Évaluation :
5

Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.

Marilyn R.  |  Premières impressions 
Évaluation :
1

Didnt have my reservation despite my emailed confirmation #. Needed to contact manager off-site to walk them thru my order, & needed to give them my credit card 3x. Took 1 hour total just to reserve.

Milan P.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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