Customer Reviews for U-Haul Moving & Storage of Riverdale

4 690 évaluations

7242 Hwy 85   Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

(770) 997-5923

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 997-5923

7242 Hwy 85
Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

antoine L. 
Évaluation :
1

I was over charged with no explanation of the charges final bill and charges don't match

Christina F. 
Évaluation :
1

I haul said I would be charged 200$ to use the truck for 5 hours wen they sent my receipt days later they had charged me 400$ this is theft I would not recommend them to any honest working person

rezel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN N. 
Évaluation :
5

Location was very nice and spacious. Process was very efficient and personell were very friendly.

Michael M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Elizabeth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALTHEA J. 
Évaluation :
3

Same things above

Hellmon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyris B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Oui

JANICE C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charlene W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

The management and staff provided a exceptional experience

Nathaniel S. 
Évaluation :
5

The service was excellent , the employee was very very helpful and courteous. In today's world we need more like her. Keep up the GOOD WORK 

micheal H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kenneth F. 
Évaluation :
5

Thanks Keisha

ALTHEA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Takenya H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE E. 
Évaluation :
5

Your representatives were very polite,professional and had a wonderful smile. This is excellent location

wanda M. 
Évaluation :
1

Check the axle to make certain that it has not rusted through. if they tell you that they will pick up the trailer after it breaks down, videotape them doing so. They will most definitely charge you for not returning the trailer later, even when their own company picks it up from the side of the road. if you deal with their customer service line don't hold your breath. It is not helpful, as they will charge you regardless of what customer service says

Burwell C. 
Évaluation :
4

Customer service can always continue to get better

Marcus C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONTYL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Very professional location Manager, Assistant managers, and all workers very good people...

Willie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayla W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monepha E. 
Évaluation :
5

Great consumer service.

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUANISHA H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lorenza C. 
Évaluation :
5

I received excellent service from Lakeshia she was awesome. Also the manager was awesome too. Will definitely use again if needed in the future. Great job at this location.

Latrina P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

No notes

Breanna R. 
Évaluation :
5

Everything was superb

Shemus P. 
Évaluation :
5

Everything was excellent

Bryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parvin M. 
Évaluation :
5

I just want to commend Lakeisha, who was working the counter totally alone on a busy Saturday morning. She was efficient, professional, and kept it moving! She never got unnerved and maintained a pleasant, positive attitude!! What an amazing asset she is to Uhaul!

Wanda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pete B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick W. 
Évaluation :
5

Great location. Fozzy the manager is excellent. Always friendly, service with a smile.

Alice K. 
Évaluation :
1

1. I made a reservation 25 days in advance to be told they rented out all the dollies and I could go to another location to buy one. Why are you taking reservations when you don't have enough equipment. I planned a move, with specific equipment, and I'm told essentially "oh well" to lack of equipment due to negligence. 2. Our truck had 1/4 tank of gas in it. I've never in life rented a moving truck, of any company, with this low amount of gas. It was ridiculous and annoying. Thank our stars it was an in town move, because clearly, just like the dollies we would have been in a "oh well" situation. 3. Apparently, people can park in the truck exit lane, preventing trucks from leaving. Lot attendant takes a good while to have the person moved, so we can finally leave. 4. Obtaining the truck was about an hour process and this isn't the first time UHaul has given us problems. This will be the last time.

Keianne T. 
Évaluation :
2

Customer service was terrible.

Norman J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlo B. 
Évaluation :
5

No improvements needed. All Staff have friendly personalities and very helpful in accommodating the right truck you need and answers all questions you may have. Score A+

carole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keosha R. 
Évaluation :
5

Just keep up good work.

ALICE P. 
Évaluation :
4

I was very dissatisfied with being assigned this pickup location, as it was 25 miles away from my preferred pickup location. However, the personnel at the location were amazing at checking me in and getting me everything I needed.

Amanda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
4

Ok so this about 2 parts. First my uhal truck rental. It was hard to get the lock off the lock to get to the key. Of course the truck I wanted was sold out and I was in a hard location. Someone should of pulled my truck out and had it in a different location then what it was. The truck I had was hard to drive. Left my knee sore for a week.. Part 2...I have 3 storages at this location. I came in on 04/16 to try and merge them down to one. But one of them has the red lock on it. U-haul has a check on the way and I showed proof that it was on the way. I only wanted like 3 items from that unit and add items to the lock unit. So Fozzy knows me, I have been a loyal customer for years now. So because he did not have the check in hand he couldn't take the red lock off until we got done doing what was needed. NOW I have to try again to get the stuff I need out. And I might or might not have help. JUST a real inconvenience. This man and some of his team mates have been nothing but extra since he took over.

KYLE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
5

Just keep good work up.

ALICE P. 
Évaluation :
5

Make sure the vehicles are ready to operate on road use.

Stacie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
1

They charged me for an old bill that was never mine. But can't show me proof. Funny how now the contract is not available. All because someone who had my number previously didn't pay their balance. Scam!! Truly disgusted and upset. I will never use this company again and will most definitely tell everyone I know all my social media platforms not use them. This is ridiculous.

Kishia L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Driszelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELANTA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELIA R. 
Évaluation :
2

Customer Rep Lakeisha was very rude not only to me, but to other customers also. She was having a personal conversation on her cell phone, while assisting me. She was very rude, when I asked her not to be on her cell phone while assisting me.

Candace W. 
Évaluation :
3

This truck ignition switch does not work properly it took at least 5 minutes to start the vehicle due to the ignition not working properly and the employee came out to advise how to crank the truck

Taji G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher M. 
Évaluation :
5

Just keep doing what you're doing, if I knew it was so easy I would have use your service long before. Keep up the great customer service!

bobby H. 
Évaluation :
3

The vehicle I was given had serious transmission issues and could barely get up to the normal speed limit and was worse going uphill. I have rented from this location before but definitely didn't receive such a poorly maintained vehicle.

Thomas T. 
Évaluation :
5

Great service

HANOU B.  |  Expérience générale 
Évaluation :
5

Fozzy is a great person and very helpful. Love his customer service ethic and he is a very pleasant person to talk to.

CHIMERE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dundre A. 
Évaluation :
5

Very good experience

James C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Returned truck after hours. The facility was well lit and the signage made the return easy.

Courtney R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L.  |  Expérience générale 
Évaluation :
3

I had a very difficult time with the app when returning the truck! I was attempting to drop off after hours and was on hold for 57 minutes waiting for assistance.

Penni H. 
Évaluation :
5

Everything went well. No improvements needed.

Carolyn V. 
Évaluation :
3

Overall service was good. Very disappointed to learn I was charged extra $$$ for 10 minutes late on return. Not happy.

Julinda N. 
Évaluation :
1

This location really needs to work on communication and customer service

Lula S. 
Évaluation :
5

Your employees were all very kind and professional. I think his name was Zooey who helped me so well when I picked up the truck in Georgia.

DEBORAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrie F. 
Évaluation :
5

The best uhaul Site in which I used staff management and facility I rate above average. The staff work well and even under pressure they remain patient calm and very professional. The facility is clean and bathrooms spotless The first person to check me in was LaKesha and she makes everything work thanks uhaul .

neichelle w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRELL H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin E. 
Évaluation :
4

The lady on the inside very nice I didn't have a mask and I asked for one so I could get into my Uber and she gave me one. The gentleman on the outside just hops out of a random car and says give me the keys. If it wasn't for me seeing his shirt I wouldn't have known that he worked there. I gave him the key and went inside to verify that's all I had to do and she said yes. Employees should not be siting in there cars and just pop out when they are ready.

Antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christal Higgins H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christal H. 
Évaluation :
5

./

HANOU B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
4

Make sure extra equipment is available during reservation time like Dollie's wrap blankets not to find out that there is none available when u go to pick up the rental truck that u request for very disharding but I'll continue to always rent from uhaul

Sheryl D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry S. 
Évaluation :
3

Straps for securing front tires to tow dolly were frayed and difficult to work with. On more than one occasion I had to cut material in order to unjam the ratcheting mechanism. The hand truck's wheels were not very good for moving boxes from truck into door. I actually chipped the stone on my front steps trying to lift boxes into the house. Wheel diameter is too short. The chains from the truck to tow dolly and tow dolly to wrap around car axles should be inspected, I didn't have one of the rubber gadgets that secures the S hook to the chain. Last, but hardly least, the individual who walked me through securing the car to the tow dolly was either ill-equipped to the task or just didn't care. While I was doing the passenger side tire, he did the driver's side. I didn't notice that he only had the webbing on about two thirds of the tire when I got home. Not only that, he made no mention of the chains that were supposed to go around the axle. He didn't secure his side so I was unaware I had to do that step until afterward when reloading the car after packing the truck. You're fortunate I didn't lose the car getting it from Riverdale to my home during the ten mile drive.

Eric G A. 
Évaluation :
5

Everything went well!

felicia C. 
Évaluation :
5

The gas was not accurate and I was charged $17 and some change for gas fees but I take the good with the bad. I love uhaul. ❤

Travis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERNANDOUS K. 
Évaluation :
5

Nothing at all. I'm a frequent customer at this location and I always get treated with respect and with professionalism. The staff is great and I will continue to patronize this location and recommend to any one. Thank you for great service.

Rogelio R. 
Évaluation :
1

My rental truck was already paid for and i was already given the key that morning, but because it wasn't taken off the lot right and i was not informed that it must be gone within an hour, the store returned my rental without my knowledge so it could rented to someone else which shows pure greed because i reiterate, the rental was already paid for and not supposed to be returned until the following morning. That cause me to have to get another rental. Shortly after i left, a second charge of 94,92 came off my card. When i went back to see why, i was told it was because the rental was extended to the original 24 hour period i requested. That apparently is supposed to be coming back to my card once the truck was returned. And now y'all are asking for an additional $83. I will not be paying anything until some light can be shed on this issue.

JESTON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom B. 
Évaluation :
5

Tynisha,was very helpful and courteous.

TITANIA T.  |  Premières impressions 
Évaluation :
5

As a customer I won't go nowhere else but this U-Haul place on 85

ALVIN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
3

I was billed for an amount and did not agree to. My estimated charges began at $41,83 and grew expotenially to nearly $100 for a local move. No explanation was given. I did not consent to base $79 rental. Please help in this matter.

Julinda N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alisa p.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bentoria R.  |  Expérience générale 
Évaluation :
4

Staff is nice. The storage doors on the facility were hard to lock and unlock.

LADAWN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RODERICK E.  |  Premières impressions 
Évaluation :
4

Great place to store your items.

NICOLA M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana S.  |  Expérience générale 
Évaluation :
5

I've rented at this location for over a year and I have always received exceptional customer service from everyone. I recommend this location highly. Lakisha and Tynisha rock! These ladies are the definition of great customer service!!!

Cheryl W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORINA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suqueydis T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corona R.  |  Premières impressions 
Évaluation :
5

The general manager was great!!!

SHIRLEY R.  |  Expérience générale 
Évaluation :
5

Made a payment late. Was still locked out a week later

valerie m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ONESIMUS M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille B.  |  Online Move In 
Évaluation :
3

The entrance door to unit need to be changed

David S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Preston S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamica P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shani c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kayla M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Detrochet C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C.  |  Expérience générale 
Évaluation :
5

I would recommend this U-Haul to everyone. Myself had awesome service, and the staff was awesome. The U-Haul Storage on highway 85 in Riverdale.

linda w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCHNEQUA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY K.  |  Expérience générale 
Évaluation :
3

My unit was not lit at all. Other than that it was fine.

STEFANYE A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenya N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shanelle g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMEKA J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicole R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LATASHA W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

I have only excellent service received from this location. Lakeshia Terry was so helpful to me from beginning to the end of my rental here. Thank You so much for the patience and understanding you showed toward me. I highly recommend this location for your rental needs.

Sylvia W.  |  Expérience générale 
Évaluation :
4

The facility was exceptionally clean at all times, well serviced toilets. The staff was inconsistent in their friendliness and assistance. It was very individualized the level of service excellence, not a collective approach. Facility was well lit , always felt safe and secure.

HERMINA Y.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and very helpful especially Miss Lakeisha she went the extra mile to make my experience the best

Wyvenne R.  |  Expérience générale 
Évaluation :
3

I was asked to pay for a clicker for the gate that never worked. When I asked about it I was told that I would have to pay a monthly fee to continue use. This was not told to me upon renting the unit. Getting through to the store is a joke, I have been at the gate unable to get in and called the office only to be on an extended hold and once I go into the store the ladies were sitting around talking and laughing. When I vacated the unit yesterday Fozzy was pleasant. Also for some inconvenience I experienced I was supposed to get a $10 gift card and/or credit that I never received. No worries I'll think twice before I use UHAUL again.

Toni R S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Verna S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lillie j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaSonya P.  |  Expérience générale 
Évaluation :
5

Thanks

Ciara B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marva N.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and respectful

SAMUEL S.  |  Expérience générale 
Évaluation :
5

Excellent

sarah r.  |  Premières impressions 
Évaluation :
3

Everything was good until I found out uhaul doesn't pro rate the monthly fee even though I paid $84,5 for 8 days. Just didn't seem right, especially in these times today

billy a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATASHA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marilyn f.  |  Premières impressions 
Évaluation :
5

I’m happy to say that when I retrieve my things from storage there were no rodents or bugs

Patricia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janine nicole s.  |  Expérience générale 
Évaluation :
5

The woman that helped me was really nice and efficient at her job. I super appreciate the great business!

Brittany M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

janine nicole s.  |  Premières impressions 
Évaluation :
5

I believe her name is Ms. Lakeisha, she was amazing. She went above and beyond to assist in every situation. May God continue to blessings her every step of her life.

parcede c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia B.  |  Online Move In 
Évaluation :
1

Takes entirely too long to complete any task at the customer service desk. I waited in line over 30 minutes before getting assistance. The units do not have lights. The parking lot is entirely too small. You can't even get the 26' foot truck down the aisle to your unit. I was not able to access the climate controlled unit with the code I created. I had to wait for someone to let me in and I was not able to get into my unit after hours because my code didn't work.

Keturag G.  |  Expérience générale 
Évaluation :
2

Inventory was low. It took entirely too long to check in. Storage unit does not have light. Aisle to drive down are very narrow. You can't even get all of the UHaul equipment down the aisle (26'foot truck).

Keturag G.  |  Premières impressions 
Évaluation :
1

I paid for a unit, the door was broken and the unit looked bad. Returned it the same day, got my money back and was still being called a few days later about the storage unit not being paid for. Uhaul never ceases to be unprofessional. Would NEVER recommend.

kimalya c.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

regine s.  |  Expérience générale 
Évaluation :
5

I did not have any issues with the staff or the climate-controlled environment of this facility. I appreciate the opportunity to store my personal belongings. Thank you again!

monique b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nikki K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JENNIFER S.  |  Expérience générale 
Évaluation :
5

Staff was wonderful went above and beyond for me

Whittnie T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashanti S.  |  Expérience générale 
Évaluation :
5

Excellent experience overall

David S.  |  Premières impressions 
Évaluation :
2

Overall terrible experience

Corlis S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carla C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARNESTINE D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelica W.  |  Premières impressions 
Évaluation :
5

Thank you for your business. We were satisfied.

Rondah P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla P.  |  Expérience générale 
Évaluation :
1

The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!

Jean b.  |  Premières impressions 
Évaluation :
4

Overall my experience was good. I feel as long as I was with you all Uhaul never offered a dicount, a skip payment. Also the assistant manager Shmar is rude, and disrespectful. He acts like he can't speak and he always has his phone in his face. All other attendants where pleasant and helpful. All personnel need to learn the policies because i got several different responses before i left about how I had to close my account out. Thank you for taking good care of my belongings. I made sure my unit was cleN, I took pictures. Ms. Mouran

TANYA M.  |  Expérience générale 
Évaluation :
4

Good storage and great staff.

William M.  |  Expérience générale 
Évaluation :
5

The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.

shani c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charlie t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRICK B.  |  Expérience générale 
Évaluation :
1

This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE

Shamika M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal B.  |  Premières impressions 
Évaluation :
1

Waited almost 2 hrs to get a unit.I rented a truck earlier that morn to go pick up some furniture reserved a unit once I found out what size I needed I wasn't able to get anyone on the phone to confirm reservation so when I got there with moving company they had to wait 2 hrs before they could unload truck that costed me an extra $120]. And the staff was rude.I wasn't given any direction as to where the unit was

Privacy R.  |  Premières impressions 
Évaluation :
4

Great experience and a uhaul employee helped my people organize in my storage units. He was nice and helpful. When leaving we did it alone with no assistance but we needed none. My movers did fine. Easy access in and out. Thank you great experience.

Rhonda M.  |  Expérience générale 
Évaluation :
5

Staff was friendly and accommodating

Toni R S.  |  Premières impressions 
Évaluation :
5

Well done.

Leo H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LASAUN D.  |  Premières impressions 
Évaluation :
2

My experience overall was less than satisfactory.

TRACY K.  |  Expérience générale 
Évaluation :
2

Never kept there promises one person said one thing and someone else would say another. The associates are VERY playful with one another in the presents of customers, and from that when they are told something it's forgotten and NOT place in your files/computerized file. Then you may have to pay for their mistakes at the time of payments.

WANDA E.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Daviya W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bayivi D.  |  Expérience générale 
Évaluation :
3

I moved my belongings out of the outside storage unit to an inside storage unit because some of my belongings (books) had mold on them due to water that had come into the storage unit.

Toderick T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sharon C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wyvenne R.  |  Premières impressions 
Évaluation :
1

I rented a truck from you'll around 9:30am and returned it 1:30pm. Call back 5pm checking for total, was told truck wasn't back,talk with manager. He said truck was back but wasn't check in. Worst ex

Zachery M.  |  Premières impressions 
Évaluation :
5

The manager & staff responded to all my questions & helped me get situated quickly.

Gerandin H.  |  Expérience générale 
Évaluation :
2

Personal dolly came up missing and my 5x10 storage locker produced 4 boxes containers with soaked bottoms. Because I'm exiting the country for a time it caused me unnecessary hardship to file a claim

ronald c.  |  Expérience générale 
Évaluation :
4

Aucun

VINCENT J.  |  Expérience générale 
Évaluation :
3

Some of the staff at this location are not friendly and could benefit from customer service retraining!

shelia h.  |  Expérience générale 
Évaluation :
1

They are very unprofessional an dont speak or acknowledge you i was over charged

Felecia H.  |  Expérience générale 
Évaluation :
1

I reserved a climate storage & truck with appliance dolley at pick up. no dolley. Arrived with load no storage available had to relocate to another storage facility not uhaul related. Very unorganized

Ebony T.  |  Expérience générale 
Évaluation :
3

The advertised monthly rate was $20 less than the rate the sales associate charged me.

Priscilla F.  |  Premières impressions 
Évaluation :
4

Coursty & clean

ANTOINETTE L.  |  Expérience générale 
Évaluation :
5

Things went fine

cassandra c.  |  Premières impressions 
Évaluation :
5

The team in here was great! Even after having to deal with a customer who was overreacting they were still a awesome!

Jennifer R.  |  Premières impressions 
Évaluation :
3

Move out date 7/30/2019

Nicky H.  |  Expérience générale 
Évaluation :
3

The staff was fine it was fozzy That was very not friendly an i was a customer for a year an 7 months an i will not be coming back cause of his ruled ways an i never got got smart back or anything

trelisia W.  |  Expérience générale 
Évaluation :
1

The manager Rhonda was not very helpful or supportive of her own employee in training. The young man did his best despite not being properly trained. The card for access did not work, Inconvenient set

Tankya S.  |  Premières impressions 
Évaluation :
5

Joy was awesome. Thank you so much.

Tiffany M.  |  Premières impressions 
Évaluation :
5

Service was great and professional

Joan B.  |  Premières impressions 
Évaluation :
1

Couldn’t even get my unit open I was supposed to unpack my truck tonight but now I won’t be able to and now I’m going to get charged an extra day!!!

Yvel L.  |  Premières impressions 
Évaluation :
5

Great customer service experience, kind, knowledgeable, and courteous.

Ernest J.  |  Premières impressions 
Évaluation :
5

Best for truck rental and storage.

TAMARA B.  |  Expérience générale 
Évaluation :
2

I paid extra for climate control ... Meaning inside the facility. It was always hot and stuffy. I told the manager an nothing was done about the whole 2months my belongings was there

Jamal J.  |  Expérience générale 
Évaluation :
5

My problem is with u haul in that 2 weeks in a row you didn't have the size trying suck that I wanted so you went up in size and price. That is what will make me go with another company rather than U

Ethel M.  |  Expérience générale 
Évaluation :
1

Because they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.

michelle f.  |  Premières impressions 
Évaluation :
5

no comment

Rg M.  |  Expérience générale 
Évaluation :
2

I was placed on hold several times for long periods of time. I rented another storage area on Saturday 5/4 and when I arrived with my belonging and ready to put them in in storage the unit was locked

THERESA C.  |  Expérience générale 
Évaluation :
3

I Could only access my storage during business hours

Tara B.  |  Expérience générale 
Évaluation :
5

Everyone was extremely helpful, kind and understanding. Thank you very much

Ethel M.  |  Premières impressions 
Évaluation :
1

I reserved a space over the phone but when I got there it was still being used. There was not another one available, so I had to find somewhere else. They didn't seem concerned or bothered

Joseph W.  |  Premières impressions 
Évaluation :
5

Shanika J. was awesome she knows her stuff. she help us when we moved in to our storage unit and to move out. the team was a big help too.

adief a.  |  Expérience générale 
Évaluation :
3

The workers are very kind, and helpful.

evette l.  |  Expérience générale 
Évaluation :
5

Miss Joy showed more than enough concern about my needs. She was more than 100 % professional at her job and I thank her very much as she motitasked in taking care of me and others.

fredrick p.  |  Expérience générale 
Évaluation :
4

I appreciate Management and how well they handled any challenges I had with payment arrangements and customer service,Great!

KEVIN S.  |  Expérience générale 
Évaluation :
1

I went there 15 min after store opened. The line was almost to the door with just one person working behind the counter. I was there over an hour in the line just to get a storage unit.

Tara B.  |  Premières impressions 
Évaluation :
4

I've been renting with you for 17 years and I'm still renting only in a smaller unit price increases are understandable but after 10 years you would think I could be put on a rental freeze

KERRIE W.  |  Expérience générale 
Évaluation :
5

Thank y'all for a great service. Made it easy and convenient too!

Cynthia w.  |  Expérience générale 
Évaluation :
1

No bulb in storage unit. Could not gain excess to outsde unit. Poorly trained staff.

Steven T.  |  Premières impressions 
Évaluation :
2

It was a very bad experience for me I waited almost 30 minutes for a utility dolly to get put in the back of the truck then was assigned the wrong unit to store my stuff in very aggravating

KEISHA G.  |  Premières impressions 
Évaluation :
5

Great staff at the Riverdale Uhaul location. Clean trucks, nice atmosphere. The branch was busy from the time I walked in, and they served every customer on site and by phone with professionalism.

Larry B.  |  Premières impressions 
Évaluation :
5

@

Edwin R.  |  Expérience générale 
Évaluation :
5

N/a

rico b.  |  Expérience générale 
Évaluation :
5

A1 service!!!

quevas h.  |  Expérience générale 
Évaluation :
1

Poor customer service and I will not be using them in the future.

Paris A.  |  Expérience générale 
Évaluation :
2

I had reserved a truck for 24 hours, when I went to pick up the truck, I was told I could only have it for 6 hours. My reservation was at 12:30, it took over an hour to process out. Unacceptable

ERIC D.  |  Réservation 
Évaluation :
5

Great customer service from staff!

jasmine s.  |  Expérience générale 
Évaluation :
5

no problem at all. Thank you

Anita D.  |  Réservation 
Évaluation :
5

Very Professional Staff

sherry w.  |  Expérience générale 
Évaluation :
4

Everything was great

CARLA P.  |  Réservation 
Évaluation :
5

The facility did an excellent job I am more than satisfied with the service.

Marie j.  |  Expérience générale 
Évaluation :
5

The young lady who assisted me through the process was AMAZING. Unfortunately, I forgot her name to give her her deserved accolades, but she earned it.

Kimberly G.  |  Expérience générale 
Évaluation :
5

The entire staff was very helpful and pleasant especially Reecy. She was attentive and just overall excellent customer service.

innocenishea c.  |  Réservation 
Évaluation :
1

I was treated bad from day 1. Paid online, got there, no unit, waited hours. No calls returned ever. Made payment arrangement. Then got email my unit sold & I owe money? Traumatic for a disabled vet!!

Andrea W.  |  Expérience générale 
Évaluation :
3

The Manager is awesome, and very helpful, great customer service skills to each customer. But the young lady at the desk she as an attitude problem,I would give the business a thumbs up.

KATRINA W.  |  Expérience générale 
Évaluation :
2

Rats damaged/poo & pee all over my property and I was not in the facility a whole month. I'm very disappointed in Uhaul at the moment. My family and I have already been through enough stress in home.

anya m.  |  Expérience générale 
Évaluation :
5

the service was exellent the unit got mold on all my mattresses and furniture, but i was offered insurance more then once so shame on me.. so even though my things were damaged CS was great !!!

reginald t.  |  Expérience générale 
Évaluation :
5

You'll are great! Thank you.

Tisha T.  |  Expérience générale 
Évaluation :
5

Very Satisfactory other than customers should have 24 hour access .

faith e.  |  Expérience générale 
Évaluation :
1

I have tried to make an online payment. I have made several long-distance calls to this branch of Riverdale, GA. My account for unit 2042 has not been located by staff. How to pay?

RODNEY T.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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