Le client n'a pas laissé de commentaire.Peter S.
Customer Reviews for U-Haul Moving & Storage of Riverdale
Pour nous contacter
Bronx, NY 10463
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 7h am à 8h pm
- Dim : 7h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The first rental assigned; the back end smelled like fuel and oil. It was a horrible smell. When I informed the clerk she gave me an attitudeGeorge E.
Le client n'a pas laissé de commentaire.GARY D.
Me mandan a buscar un camiÃ³n hasta los Ãºltimos de atrÃ¡s la chica de malas trabajando regreso a preguntar que no localizo el camiÃ³n porque siempre es el primero que estÃ¡ y era 8 camiones atrÃ¡s lo uno menos de una milla para moverme del storage de la 230 a el siguiente de la 230 y queriÃ©ndome cobrar 30 solo de gasolina solo por menos de una milla esta ves muy mal servicioGILMERANTONIO L.
Le client n'a pas laissé de commentaire.LUCHANA W. | Expérience générale
Le client n'a pas laissé de commentaire.Yajaira B.
Le client n'a pas laissé de commentaire.JIMMY M.
Very nice peopleCarlos B.
Le client n'a pas laissé de commentaire.MARIBELTIBURCIA F.
Le client n'a pas laissé de commentaire.PAULIN N.
Le client n'a pas laissé de commentaire.JOSEL P.
Denise and Danny were amazing!KRISTINANICOLE F.
Le client n'a pas laissé de commentaire.DANIELC H.
Notify customers ahead of pick-up time about which roads to avoid when planning routes (parkways, etc. which do NOT allow vehicles with commercial plates) AND offer options/advice about handling tolls (as car rental agencies do).bruce W.
Make it easier to find the truck. and possibly lower the cost per mile.Yehuda M.
I think the name of the person who took the truck from me was Elbert Parker. He is an amazing worker. The trucks are immaculately clean and he is such a personable but efficient worker. Such a pleasure to meet a person like him when one is under so much pressure with moving! The front desk personnel is outstanding at this location too!ANDREA J.
Le client n'a pas laissé de commentaire.ELTON R.
Le client n'a pas laissé de commentaire.Jose J.
Le client n'a pas laissé de commentaire.ANNELISSE G.
Le client n'a pas laissé de commentaire.BRANDON R.
I rented a van for 1 day. I only drove 29 miles and afterwards put in 2,1 gallons of gas ($8). The guy had the nerve to still charge me $5 to refill. The speedmeter read an avg off 17,5 mi/gal. I drove 29 miles and paid $13 for gas!!! Abysmal customer service and he was RUDE.STEVENNEIL K.
Le client n'a pas laissé de commentaire.MaraEugenia P. | Premières impressions
Le client n'a pas laissé de commentaire.EDDYJORGE R.
Le client n'a pas laissé de commentaire.BRAHYANALEXANDER H.
Same as beforeEvelyn G.
The staff are exceptionally kind and professional. I moved out after a move only to find one piece was too large to go up the stairs, requiring me to re-rent a smaller storage facility during the move. They quickly arranged this in less than 30 minutes and I am grateful during such a stressful day and with multiple staff out due to COViD and injuries due to ice and snow the previous day.Kevin S. | Premières impressions
Le client n'a pas laissé de commentaire.MARISOLA B.
I was given a vehicle that was decommissioned with no uhUl emblem on it . When I refused to accept this vehicle I had to wait for seventeen hours for the next one . I lost a thousand dollar because of the delay not to mention aggravation . The cleanup crew was delayed and the company picking up the car was delayed . Both had to be rescheduled at a cost . Uhaul lack of respect for my time was appalling . I paid for the truck before showing up for it ...TAAREEMIE P.
Le client n'a pas laissé de commentaire.RAMIZ K.
This place was an amazing experience compared to the one I had at the Chelsea location. The staff was incredibly friendly and professional, the bathroom that was available was so clean and nice, and the whole experience was simple and stress free.CASEYDANIEL S.
Le client n'a pas laissé de commentaire.JOSEM F.
Customer service was excellent ðŸ‘DONALDA K.
Le client n'a pas laissé de commentaire.Juliana L.
Le client n'a pas laissé de commentaire.James M. | Expérience générale
A more clearer explanation of the return process would be helpful.JAMES H.
Le client n'a pas laissé de commentaire.Andrea J.
Jason, the rep, was great.KIRASELINA L.
the driver door lock did not work, had to use passenger door to get into truck. the back door got stuck and I wasted 2 hrs trying to get the door unstuck, the battery died because I had the emergency blinkers on while loadingAlexander S.
Le client n'a pas laissé de commentaire.DANIELOSWALDO M.
Le client n'a pas laissé de commentaire.JOSEDOMINGO S.
Le client n'a pas laissé de commentaire.MIGUELA C.
Le client n'a pas laissé de commentaire.Rovinsson F.
The gentleman who checked me in was super helpful and kind. Great employee! Give the man a raise!Wheaton S.
Great experience they treated me like familyHenry F. | Premières impressions
Very helpful. They showed concern and compassion towards my unfortunate situation.KYA R.
Le client n'a pas laissé de commentaire.MARSIRYJAZMIN G.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.Nicholas R.
Everything is fineInaya A.
Le client n'a pas laissé de commentaire.DERRICKJOSEPH S.
my truck did not have a full tank of gas.PHILIP Z.
Everything went well with the rental. Thank you!!Arline B.
Need to improve the mobile experienceGeorge E.
Le client n'a pas laissé de commentaire.EUGENIO G.
Le client n'a pas laissé de commentaire.EDWARD A.
I don't have any issue to register and pickup, but my returns was very bad the person on the front he seemed I'm going to return and I waited one hour because he had customers and he only care about them after hours waiting he asked I'm said returning he said o you got to the back and he not apologize to let waiting one hour he is nasty?GRACIELAE C.
Le client n'a pas laissé de commentaire.Michael B. | Premières impressions
Le client n'a pas laissé de commentaire.Rose M. | Premières impressions
Le client n'a pas laissé de commentaire.CARLOSE R. | Premières impressions
My experience was good. The storage is excellent, clean, secure and the staff amazing..Beatrice Omo O. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOSE R.
Le client n'a pas laissé de commentaire.BICKLI L.
Please have vehicles with more fuel. Our truck was so low that we had to go immediately to the gas station. These trucks are expensive without the gross outlay of nearly $100 to fill the tank bc my only option was a gas station with crazy pricesMelissa I.
The manager was very unprofessional. Basically didn't want to rent us a motorcycle trailer for a few days, during the holidays. He said he had a feeling we would t return it, and said it was too much paperwork to go through to try to find it. Very hard to work with to get something rented. He needs training on customer service. I've worked in this neighborhood for almost 20 years, and couldn't believe how unprofessional a manager would treat people. Guess his position has gotten to his head. I had made reservations for it a day b4, and it took us over Two and a half hours to get something. Much more to this story. Uhual should seriously look into how this manager is running this store, he's tainting there reputationPAUL S.
Le client n'a pas laissé de commentaire.EDGARDO D.
LaToya, who delivered my box to it's final destination was amazing.Jose M.
Le client n'a pas laissé de commentaire.PABLO JR A.
Le client n'a pas laissé de commentaire.George T.
Le client n'a pas laissé de commentaire.Ana S. | Premières impressions
i pre booked online, and when i arrived i still wasted 30 minutes at the location because the counter person Leslie Diaz gave me the wrong location for the truck in the parking lot. when i finally got the correct car, and key...she threw the keys on the counter and said " its right out front"...the issue being that all the vans look alike, leaving you in this guessing game...because they just give you the KEY, NO REMOTE. when i went to drop the van off, she watached me park the van at the orriginal spot i rented from , only to tell me when i got at the front door that....i had to bring it out back . just terrible .,,,,good luck!SIXTOJ B.
provide working trucks to customersALEXIS S.
Not to give customers vans that are not properly working and wanna give people whatever vans is there not working so the out checking it.JERRYEMMANUEL R.
Le client n'a pas laissé de commentaire.Derrick D. | Expérience générale
Le client n'a pas laissé de commentaire.HARRY B.
Love the service and the vanCHARLES W.
Le client n'a pas laissé de commentaire.Israel B.
I really appreciate the staff and serviceHAGIEE T. | Premières impressions
Tranks for you helpMIGUELA C.
Le client n'a pas laissé de commentaire.RAMONDANIEL P.
Excellent location and professionalismCHARLTONJOSEPH T. | Expérience générale
Congratulations you're doing greatsamuel A.
Le client n'a pas laissé de commentaire.LENINOMAR B.
Le client n'a pas laissé de commentaire.YRBINN P.
Le client n'a pas laissé de commentaire.CARLOSJ R.
I had a good experience overall, but a very sour experience upon returning the vehicleâ€¦ I had just put gas in the vehicle and it was exactly at the same level as when I took the vehicle. The attendant receiving the van wanted to charge me $9 bc he believed it was lower. I took the van out and added just $2 (half a gallon!) and then returned the van. I feel that this was abusive and advantageous. It made me angry that I had to waste more of my time for this.RICARDO T.
I overfilled my gas tank and wasn't able to be reimbursed that's unfair.JEISONRAFAEL L.
Le client n'a pas laissé de commentaire.CHARLES H.
Staff was very friendly. Everything went smooth. Merci.SERGIOA N.
Exelent servicePABLOANTONIO L.
You staff made a mistake and took $1500.00.from our bank account without our knowledge or authorization, and still the time we haven't being reimbursed the money for you mistake . It's shameful and disappointing. We will really thinking if we could recommend this location to anyoneJesus T.
It's very inconvenient to rent one of you vehicle for a day or 2 and have to get sustrated from our company's bank account $1 500 deposit without our concern or agreement. Still the time up to toda 12/13 /2021 we haven't received the $1 500 back . If we don't receive the money taken from our account within 24 hours ,we will be force to take legal action and demand interest for the money takenJesus T.
Le client n'a pas laissé de commentaire.Ashley H. | Premières impressions
Employees are ALWAYS pleasant and helpful.Annemarie B. | Premières impressions
Le client n'a pas laissé de commentaire.DENZELLDONE STEP D.
Can't think of a thing I would change...This facility always serves me very well...LOUISM K.
Le client n'a pas laissé de commentaire.LERONEDENARD F.
Le client n'a pas laissé de commentaire.Edward A.
Le client n'a pas laissé de commentaire.Evette B.
So impressed with the Bronx locationJan C.
Le client n'a pas laissé de commentaire.Geronimo A.
Maybe update the inside of the trucks if possibleCHARLTONJOSEPH T.
Le client n'a pas laissé de commentaire.Khari R. | Expérience générale
The staff at pick up and drop off were professional. The 10' truck however was a sub par. It had a terrible grinding noise when foot was on gas, but in drive (at red lights) and the passenger side mirror would not stay adjusted to where I could see on my right. I had to pull over numerous times because it kept popping backwards and I could not see. It was a terrible experience.MARLENE R.
Le client n'a pas laissé de commentaire.RYANA M.
Le client n'a pas laissé de commentaire.Raymond B.
Secure facility you can trust.Thank YouWIDERTE R. | Premières impressions
Le client n'a pas laissé de commentaire.LUIS ALBERTO P. | Expérience générale
Le client n'a pas laissé de commentaire.CARLOSA C.
Le client n'a pas laissé de commentaire.MAJIN M.
Le client n'a pas laissé de commentaire.Miguel M.
Le client n'a pas laissé de commentaire.Maximo V.
Honestly you guys have to fix your system, so better with information and how it's conveyed to your employeesRAULA H.
Le client n'a pas laissé de commentaire.EMMANUEL E.
Le client n'a pas laissé de commentaire.WILLIAMANDRES M.
Le client n'a pas laissé de commentaire.JONATHAN D.
Le client n'a pas laissé de commentaire.GARY D.
Good servise,and bery swetANGEL M.
Convenient location.Betty S. | Expérience générale
Le client n'a pas laissé de commentaire.Miriam K. | Expérience générale
Very professional and attentiveCHARLTONJOSEPH T. | Premières impressions
she was helpful and pleasant.ANNALYN C. | Premières impressions
Le client n'a pas laissé de commentaire.Corynne S. | Premières impressions
Le client n'a pas laissé de commentaire.Arleth B. | Expérience générale
Le client n'a pas laissé de commentaire.RENEE S. | Premières impressions
Le client n'a pas laissé de commentaire.MARIOL II B. | Expérience générale
Le client n'a pas laissé de commentaire.Brandon R. | Expérience générale
Le client n'a pas laissé de commentaire.CAMILLEALANA S. | Premières impressions
So, I moved in on the first of this month. I made it clear (so I thought) to the staff member my concerns, my desires as this is my first time ever with a storage facility. Long story short, upon receiving my contract, the insurance I requested was not incorporated into my contract, although I did mention as well as fill out the form, that I desired insurance coverage. I also requested to not have a climate controlled unit and I was assigned one and then told I could not transfer until after I made the first payment. I had to go back, another time and have another staff member add my insurance coverage. Based off of that initial experience, I wouldn't have recommended this place to anyone. However, I've been a few times since that initial experience. I will say based off of the service I received on this date 11/12, I would definitely recommend this place to anyone. The late afternoon, evening staff seem to be much more attentive, and pleasant.LATRICE C. | Premières impressions
Le client n'a pas laissé de commentaire.MARISEL G. | Premières impressions
Le client n'a pas laissé de commentaire.Michael A. G. | Premières impressions
My experience storing with Uhaul was overall good with the one exception of when I was checking out of my storage unit. I was charged a month's rent because I moved out of my storage unit on the day rent was due. I thought it was excessive considering that I no longer was using the storage unit. The manager reduced the fee in half. I still think that's excessive considering that the storage unit was no longer being used.Vincent M. | Expérience générale
Le client n'a pas laissé de commentaire.MARIA C. | Expérience générale
Le client n'a pas laissé de commentaire.Maxwell G. | Expérience générale
This was utterly seamless. I wish the UN, where I work, was this easy.Kevin S. | Online Move In
I would like to thank the Manager for all the help and customer care she provided. You are the perfect picture of customer care. As I waited on my service I see that you are constant with the way you treat all your customers. You deserve a promotion. Thank you from the bottom of my heart Patricia JonesPatricia J. | Expérience générale
Le client n'a pas laissé de commentaire.KAREN D. | Expérience générale
I didn't like how I wasn't told about the one month free storage when I had ordered a truck rental by the time I found out about it online I had already paid two months for my unit . It also concerned me when I saw mice . I know people can be dirty but I was shocked like damm they at a storage place too . Other then that I also didn't like how every week I was late on the payment it was a 30$ charge for the each week that went by . As if the storage unit wasn't enough .Shantell J. | Expérience générale
Le client n'a pas laissé de commentaire.awilda r. | Expérience générale
Great experience wit uhaul Riverdale. 10/10Brandon R. | Premières impressions
I rented a 4x4 storage on 10/19/21 and was charged a full months October rent. I feel strongly my November's rent should be prorated.Lewis C. | Premières impressions
Le client n'a pas laissé de commentaire.William F. | Expérience générale
Everything was as expected, organize, clean, very friendly people all aroundPedro L. | Expérience générale
We love this location! Everyone is sweet and helpful. The staff is knowledgeable and efficient!Elizabeth B. | Premières impressions
Le client n'a pas laissé de commentaire.daisy p. | Premières impressions
GREAT VALUE AND CUSTOMER SERVICEPedro Augusto M. | Premières impressions
Le client n'a pas laissé de commentaire.Derrick D. | Premières impressions
I have been using this facility for years and it has remained It's high standards.CAROL G. | Premières impressions
Staff was fantastic and facility was convenient and well maintained. They went above and beyond helping me drop off my truck and rent a monthly unitRyan M. | Premières impressions
Le client n'a pas laissé de commentaire.NORA B. | Premières impressions
Le client n'a pas laissé de commentaire.JON S. | Premières impressions
Le client n'a pas laissé de commentaire.Kathy B. | Premières impressions
Le client n'a pas laissé de commentaire.Aimee T. | Premières impressions
Le client n'a pas laissé de commentaire.padilla p. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory T. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew C. | Online Move In
Le client n'a pas laissé de commentaire.Daniel R. | Online Move In
Excelente servicio en todo sentidoRUBEN F. | Premières impressions
Le client n'a pas laissé de commentaire.SONIA G. | Premières impressions
Le client n'a pas laissé de commentaire.Jayquon B. | Premières impressions
Awesome sauceNafeesah A. | Premières impressions
Nordelee(check-in receptionista) was well informed, courteous, charming & very attractive(if that's OK to write) One unusual observation: Rented vehicle should have completely full gas tank. It's a nuisance trying to calculate the exact volume of gas required for return. A full tank solves the problem...But, I sense U may have a business reason for your gas policy.JAMES H. | Premières impressions
Had an issue with card & pin number,it was 8:00 PM and couldn't contact anyone,after 27 minutes I figured it out with the card,the pin never worked.Rene M. | Premières impressions
The agent was very helpful. I had a problem with billing because my credit card number was compromised, and the agent understoodRUTH S. | Premières impressions
Le client n'a pas laissé de commentaire.AMY L. | Premières impressions
Le client n'a pas laissé de commentaire.DONNA B. | Premières impressions
Le client n'a pas laissé de commentaire.Jeffrey R. | Premières impressions
Dulce was excellentMiguel A. H. | Premières impressions
Le client n'a pas laissé de commentaire.IOVONNAY M. | Premières impressions
Nordialee Gordon is the cashier that checked me in and it was one of the worst experience I've ever dealt with in such a established business place. She need to go read up About customer service a person with the attitude she has should stay in the back of your business she's not a front desk type material.DONNAVON CLIFTON C. | Premières impressions
Staff were extremely busy so there was a line- but the staff were very helpful and courteous! The women who helped me find the locker and check in was extremely patient!! Thank you!Pam M. | Premières impressions
Le client n'a pas laissé de commentaire.Bridget A S. | Premières impressions
I was in a huge rush and the staff was amazing. I'm very happy with my choice of UHaul again.John C. | Premières impressions
Le client n'a pas laissé de commentaire.Vivodh A. | Premières impressions
Le client n'a pas laissé de commentaire.CURTIS T. | Premières impressions
Over chargingAvanti M. | Premières impressions
Le client n'a pas laissé de commentaire.Siita K. | Premières impressions
I have rented a prior unit in the back building and my brother-in-law has one currently in the front building. I specifically asked for a front unit before I made my online reservation and I was told "yes" the the 4th floor 8x8x8 was in the front building. I asked the same question when I arrived the next day to sign the paperwork. I was again told "yes" but then I was shown the unit in the back building. Going over the hump between buildings causes items to fall off a card and makes moving much more difficult and really unacceptable. I declined that unit and was then given #6000 which I did not inspect. I regret that. That unit had absolutely no light. It is a second rate unit and makes usage much more difficult. I had a helper running a meter at $70 per hour so I gave up and just moved in. This is what I call third rate service. I have rented vans from you and storage units from you and I expect better. You failed me this time. I regret being in your facility. I will not recommend you to others.Robert I. | Premières impressions
Need more customer help the wait was a little longingrid S. | Premières impressions
you should give a lower rate for 4rooms combinedAJAY S. | Premières impressions
Elevators not working, entrance gates not working. InsaneHarry W. | Premières impressions
Le client n'a pas laissé de commentaire.ESMERALDA M. | Premières impressions
Le client n'a pas laissé de commentaire.KATHERINE A. M. | Premières impressions
Le client n'a pas laissé de commentaire.Shadi M. | Premières impressions
Our experience was great, will definitely recommend to other people. ThanksJohn J. | Premières impressions
Le client n'a pas laissé de commentaire.Julio D. | Premières impressions
Le client n'a pas laissé de commentaire.Donald S. | Premières impressions
Le client n'a pas laissé de commentaire.Leonel V. | Premières impressions
Stephaney was very helpfulrichard w. | Premières impressions
The workers were nice but pretended to be unable to upgrade unit size despite UHaul's promise to me. Long delay. I wasn't told I would need a circular lock. Old timers helpful. Pls train newbies.Joan P. | Premières impressions
Amazing general manager. Good rapport among employees and collegial environment. Professional service all around. Very clean location. Highly recommend to anyone and will to all I know in the Bronx!Marilyn m. | Premières impressions
The customer service here sucks big time. I would never rent from U-Haul nor will I ever rent from these expensive incompetent lack of knowledge rude clowns.april k. | Premières impressions
Luis was knowledgeable, efficient and helpful. And Rosa was friendly and also knowledgable. I visited several storage places and because of the personal service I received at U-Haul I went there.Michael L. | Premières impressions
Everyone was helpful and courteous.mark g. | Premières impressions
I was helped promptly and received friendly, excellent service and all of my questions were answered by your wonderful staff. Merci.kimberly g. | Premières impressions
First time I brought my items to be stored there was a lock on the unit. No one was around to help. Had heavy furniture and boxes. Had to leave my items outside because I had more stuff to storeJames K. | Réservation
Great staff!!! The move went very well. Thank you.Gary E. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!