Le client n'a pas laissé de commentaire.Deborah L.
Customer Reviews for U-Haul Moving & Storage of Rivergate
Pour nous contacter
Madison, TN 37115
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It is impossible to reach people at the actual locations via phone. All phone numbers go through a central answering location and wait times were terrible. Also, your website does not allow for modifications to orders after they have been placed. Spent way too much time on the phone on hold. Would rate your customer service as a 1 out of 10.Lindsey F.
The site was probable short staffed but handled everything great. I was expecting it to be a painful experience, but it was very pleasant and easy to manage.LANE S.
Nothing the staff was amazing!Brian F.
Le client n'a pas laissé de commentaire.William B.
Ciera was the best!!!Matthew G.
I LOVED everyone on the team, thank you so much. Super helpful, got my delivery moved up so I got my box in 10 days, and everything arrived perfectly.Francesca S.
Le client n'a pas laissé de commentaire.THOMAS D.
Everyone was great.mark S.
Where good thank you for awrtingSeyyid H.
The customer service were always on the phone with some friends.WENCONG C.
Le client n'a pas laissé de commentaire.Chandler Z.
Truck had a hard time startingWilliam A.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.Matthew C.
Still waiting for my 6 day late refund of 300.00.Christina S.
More training for your employees on your appDOLL B.
Le client n'a pas laissé de commentaire.Eriqua M.
Le client n'a pas laissé de commentaire.Alexis M.
Le client n'a pas laissé de commentaire.Justin B.
Le client n'a pas laissé de commentaire.Tennie L.
Le client n'a pas laissé de commentaire.Mark I.
Le client n'a pas laissé de commentaire.Jarrod S.
Ciera Perry was so friendly and very helpful during the check-in process. The staff made check-in and drop-off very fast, easy and comfortable.KATRINA H.
Have a vehicle available at the location I reserved and at the time I reserved. Paid for but did not receive furniture pads. Couldn't return to the location later cause it was across town. Called the agent within the hour to report the missing pads. He did not credit my account. I had to report to customer service.Brian W.
Le client n'a pas laissé de commentaire.AMBER Y.
Le client n'a pas laissé de commentaire.KRISTEN W.
Le client n'a pas laissé de commentaire.tonia p. | Premières impressions
My reservation was not honored. I was charged more than originally quoted online and the equipment was not ready for my reserved timeSTANTON H.
Le client n'a pas laissé de commentaire.Jeffrey C.
Excellent staffBROOKE S. | Premières impressions
Le client n'a pas laissé de commentaire.LESLEY J.
At pick up service was great. The gentleman were kind and helpful. Truck was clean and ready to go at pick up. Dropped off the truck around 5-5:30pm same day. Gentlemen wasn't very kind. Other than that good experience.SUZANNE S.
Le client n'a pas laissé de commentaire.Josh W.
They even gave us a courtesy ride home.Mark B.
Cierra and Marvin are fantastic! Keep up the good work!AMBER Y.
Le client n'a pas laissé de commentaire.Delores y. | Premières impressions
Le client n'a pas laissé de commentaire.STEPHEN S.
Le client n'a pas laissé de commentaire.Klenesia J.
Le client n'a pas laissé de commentaire.Charles D.
Le client n'a pas laissé de commentaire.Bryce C.
Le client n'a pas laissé de commentaire.ROBERT C.
Not we're I was so pose to pick used more gas and charge me for it and extra miles were use long drivetroy J.
Le client n'a pas laissé de commentaire.KYUN P.
Le client n'a pas laissé de commentaire.Dawn P.
Le client n'a pas laissé de commentaire.WILBERT P.
Le client n'a pas laissé de commentaire.RONALD P.
My experience with U-Haul of Rivergate was great. The gentlemen who help me, Courtney, was professional, polite, and efficient. Thank you, Sam Emery.SAMUEL E.
Fast & friendly service! They had the van I reserved ready and waiting.BRIAN F.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Tyler G.
Le client n'a pas laissé de commentaire.JEFFERY H.
Le client n'a pas laissé de commentaire.Larry J.
Le client n'a pas laissé de commentaire.Catherine Z.
Le client n'a pas laissé de commentaire.LISBONNE J.
Le client n'a pas laissé de commentaire.LEESHA S.
Placed order online and declined insurance when we picked up the truck they charged us 110 $plus tax for insurance and then told us they could not refund it.Breton D.
Excellent customer service!THEODORE S.
Le client n'a pas laissé de commentaire.WILLIAM W.
Le client n'a pas laissé de commentaire.Michael C.
We picked up an auto transport at Car Source on Dickerson pike. The guy that checked us in was 45 minutes late. And he was on his phone the whole time he was checking us in. Would not recommend this place. Did not even inspect anything or provide any instructions.BRAD W.
Le client n'a pas laissé de commentaire.larry M.
Le client n'a pas laissé de commentaire.WILLIAM G.
From start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!Caleb J. | Premières impressions
The service was very great.THOMAS P.
The website is horrible. Will never use againLUKE L. | Premières impressions
Le client n'a pas laissé de commentaire.LUKE L.
Le client n'a pas laissé de commentaire.CHARLES Y.
Great customer service they suggested what I needed to for the haul at a great savings.Doug W.
Very nice, clean, and efficient Uhaul rental spot. Thanks yall!SPERRY W.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.louis S.
Le client n'a pas laissé de commentaire.TRENT S.
The staff at this location were really nice and they were fast to service me so I could get in and out of there! Moving is always stressful and the truck rental was NOT stressful :). Thanks!!!Alena T.
Le client n'a pas laissé de commentaire.LA TONYA J.
Your Saturday morning staff for May 1st was phenomenal. I didn't catch their names but you had one woman, two young men, and I believe an older man cleaning trucks. They were in there with big positive energy getting a lot of customers turned out first thing Saturday morning. They had control of situations where something hadn't worked out for people. They were on the ball trying to find alternative options. The whole time smiling and joking and keeping everybodys vibe up. I wish more places I had workers as good as these.RACHEL M.
Le client n'a pas laissé de commentaire.Carter H.
Goods arrive din great condition except one - having to get it repairedElizabeth P.
Barbara and Lexie were incredibly helpful movers of the boxes but apart from that, the staff I spoke with on the phone was incredibly unhelpful. I did not receive call-ahead calls on the days of the move and was not called the days before my move to schedule my delivery window of the boxes. The staff at Madison were very unhelpful - at one point one of them transferred me to the national customer service queue without any warning or notification that I was redirected. I did not receive a consistent quote for my order and was overcharged by over 100 $for the services I requested. Only after four calls was I able to get a refund. The U-Boxes themselves were really useful and our belongings were delivered safely which I'm very grateful for. Overall the steps taken need to be streamlined more efficiently for better customer service.Bonnie W.
Le client n'a pas laissé de commentaire.CHARLES P.
Victor was very helpful. He saw that I was having a really bad day and made renting and returning the truck very easy.ROBIN R.
Le client n'a pas laissé de commentaire.Keegan M.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
This overall was the nicest and biggest Uhaul I have ever been to. The Manager was Courteous and Respectful. I would highly Reccomend this location on 1515 Gallatin Pike. Best I've seen around in a while.SUSANN B.
I was charged for storage an I got my stuff out on the 17 it was due on April 19 an still got charged they told me I would not be charged I just want my money back just like anyone else very disappointed in your businessTAMMY F.
Le client n'a pas laissé de commentaire.William M.
I could not get a hold of anyone to return the truck. The website wouldn't work to tell me which location to drop off at and so I was charged 60 $extra just because I couldn't get in touch with anyone. This location is not customer friendly, could barely find the entrance abd when I did I couldn't find anyone that worked there for at least 25 minutes even though some of the uhaul trucks were left running.Kim C.
Le client n'a pas laissé de commentaire.Mike L.
Le client n'a pas laissé de commentaire.ISBEL I.
Long waits in line. Staff seemed overwhelmed and could not reach anyone by due to over 10min hold times on the phone. Very bad experienceKenneth T.
Le client n'a pas laissé de commentaire.COREY F.
The location is under construction, which will make it impossible to keep clean.Todd P.
Le client n'a pas laissé de commentaire.DEBORAH L.
This store open at 8am. My reservation was switched to this store and the original pick up time was not changed. This is not a reflection on this location as much as on the reservation system.Daniel W.
I wouldn't change a thing!ARVIS R.
Le client n'a pas laissé de commentaire.BRENNAN C.
Le client n'a pas laissé de commentaire.DECHANDA P.
When I arrived< i had to search for about 15 minutes to find the Office. I know this is a new location, but UHaul, please make it easy for your customers: Place a large sign on the front of the building with an arrow(s) printing to the Office where you check in and check out. Then place a sign over the Office door (currently unmarked on the south side of the building) saying: OFFICE.WILLIAM D.
Le client n'a pas laissé de commentaire.Andres K.
Excellent service à la clientèleSONYA R.
Wasn't wearing a mask despite city ordinance Did not help processing return and charged me excessively. Did not not follow up with storage reservation.TARASHANNON W.
Le client n'a pas laissé de commentaire.Laqueta G.
Le client n'a pas laissé de commentaire.CYNTHIA D.
Uhaul changed the pick up location for my rental at the last minute to this store. Which was 7 additional miles from my destination. There was no compensation for the change, even though we are charged per mile. This location is also still being renovated so we could not find the entrance initially. The inside is still clearly under construction.NATASHA F.
Very friendly staffmark p. | Premières impressions
Le client n'a pas laissé de commentaire.Yann A. | Expérience générale
There needs to be some climate control storage unitsKenya M. | Expérience générale
Le client n'a pas laissé de commentaire.Randy Y. | Premières impressions
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