Customer Reviews for U-Haul Moving & Storage of Rivergate

285 évaluations

1515 Gallatin Pike N   Madison, TN 37115

(629) 221-2502

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(629) 221-2502

1515 Gallatin Pike N
Madison, TN 37115

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

We picked up an auto transport at Car Source on Dickerson pike. The guy that checked us in was 45 minutes late. And he was on his phone the whole time he was checking us in. Would not recommend this place. Did not even inspect anything or provide any instructions.

BRAD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

From start to finish my Uhaul experience was top notch! My service that I received was better than Chick Fil A!

Caleb J.  |  Premières impressions 
Évaluation :
5

The service was very great.

THOMAS P. 
Évaluation :
3

The website is horrible. Will never use again

LUKE L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUKE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES Y. 
Évaluation :
5

Great customer service they suggested what I needed to for the haul at a great savings.

Doug W. 
Évaluation :
5

Very nice, clean, and efficient Uhaul rental spot. Thanks yall!

SPERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

louis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENT S. 
Évaluation :
4

The staff at this location were really nice and they were fast to service me so I could get in and out of there! Moving is always stressful and the truck rental was NOT stressful :). Thanks!!!

Alena T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LA TONYA J. 
Évaluation :
5

Your Saturday morning staff for May 1st was phenomenal. I didn't catch their names but you had one woman, two young men, and I believe an older man cleaning trucks. They were in there with big positive energy getting a lot of customers turned out first thing Saturday morning. They had control of situations where something hadn't worked out for people. They were on the ball trying to find alternative options. The whole time smiling and joking and keeping everybodys vibe up. I wish more places I had workers as good as these.

RACHEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carter H. 
Évaluation :
5

Goods arrive din great condition except one - having to get it repaired

Elizabeth P. 
Évaluation :
3

Barbara and Lexie were incredibly helpful movers of the boxes but apart from that, the staff I spoke with on the phone was incredibly unhelpful. I did not receive call-ahead calls on the days of the move and was not called the days before my move to schedule my delivery window of the boxes. The staff at Madison were very unhelpful - at one point one of them transferred me to the national customer service queue without any warning or notification that I was redirected. I did not receive a consistent quote for my order and was overcharged by over 100 $for the services I requested. Only after four calls was I able to get a refund. The U-Boxes themselves were really useful and our belongings were delivered safely which I'm very grateful for. Overall the steps taken need to be streamlined more efficiently for better customer service.

Bonnie W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHARLES P. 
Évaluation :
5

Victor was very helpful. He saw that I was having a really bad day and made renting and returning the truck very easy.

ROBIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER H. 
Évaluation :
5

This overall was the nicest and biggest Uhaul I have ever been to. The Manager was Courteous and Respectful. I would highly Reccomend this location on 1515 Gallatin Pike. Best I've seen around in a while.

SUSANN B. 
Évaluation :
1

I was charged for storage an I got my stuff out on the 17 it was due on April 19 an still got charged they told me I would not be charged I just want my money back just like anyone else very disappointed in your business

TAMMY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
1

I could not get a hold of anyone to return the truck. The website wouldn't work to tell me which location to drop off at and so I was charged 60 $extra just because I couldn't get in touch with anyone. This location is not customer friendly, could barely find the entrance abd when I did I couldn't find anyone that worked there for at least 25 minutes even though some of the uhaul trucks were left running.

Kim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISBEL I. 
Évaluation :
1

Long waits in line. Staff seemed overwhelmed and could not reach anyone by due to over 10min hold times on the phone. Very bad experience

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY F. 
Évaluation :
5

The location is under construction, which will make it impossible to keep clean.

Todd P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH L. 
Évaluation :
4

This store open at 8am. My reservation was switched to this store and the original pick up time was not changed. This is not a reflection on this location as much as on the reservation system.

Daniel W. 
Évaluation :
5

I wouldn't change a thing!

ARVIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENNAN C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DECHANDA P. 
Évaluation :
4

When I arrived< i had to search for about 15 minutes to find the Office. I know this is a new location, but UHaul, please make it easy for your customers: Place a large sign on the front of the building with an arrow(s) printing to the Office where you check in and check out. Then place a sign over the Office door (currently unmarked on the south side of the building) saying: OFFICE.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres K. 
Évaluation :
5

Excellent service à la clientèle

SONYA R. 
Évaluation :
2

Wasn't wearing a mask despite city ordinance Did not help processing return and charged me excessively. Did not not follow up with storage reservation.

TARASHANNON W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laqueta G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA D. 
Évaluation :
3

Uhaul changed the pick up location for my rental at the last minute to this store. Which was 7 additional miles from my destination. There was no compensation for the change, even though we are charged per mile. This location is also still being renovated so we could not find the entrance initially. The inside is still clearly under construction.

NATASHA F. 
Évaluation :
5

The gentleman who checked in my equipment was so kind and helpful! Very efficient as well

TAYLOR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GERALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNAH L. 
Évaluation :
4

The UHaul we rented (10' truck) was missing the gas cap when we picked up. We informed the staff and all the said was, "Yeah, we know." Maybe next time put a new gas cap on or don't rent out trucks missing gas caps.

Kenneth N. 
Évaluation :
4

My date was 03/27/2021. Everything about the Truck ðŸš' was good, but the young guy that work there LIED about the Mileage and di

sharron T. 
Évaluation :
5

This location in TN did an excellent job. The location in Houston is another matter.

Steven C. 
Évaluation :
5

Happy

NIURKA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg W. 
Évaluation :
2

Hire more help....

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIDGETTE W. 
Évaluation :
4

The tank was half full when we picked it up and that's the way we returned it. The attendant marked the spots on the truck that were marred or slightly damaged and was very helpful.

Ronnie M. 
Évaluation :
5

I'm OK with the current process.

Robert F B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua N. 
Évaluation :
4

Have more fuel in trucks to start trip.

GARY C. 
Évaluation :
1

The uhaul truck smelled like cigarette smoke. I dropped off the truck with the same amount of gas that I started with and was charged 54 $. I dropped off the uhaul at the location on the contract an hour before the 3pm time and was charged an additional day and another 54 $. I tried to call and was on hold for over 20 minutes. This has been the worst experience I have ever had with uhaul.

KERRI D. 
Évaluation :
5

They met me outside and were very friendly and conversational. Very easy drop off with no hassle.

MCKENZIE B. 
Évaluation :
5

Keep up the good work! \m/(><)\m/

Travis D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deborah P. 
Évaluation :
1

Couldn't find a person to give me assistance for about 15 minutes. Check out was slow. They couldn't get computer equipment to function properly. Generally, they seem bothered to do any work.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

The manager did a great job at assisting me with getting a truck and fairly quickly being that it was needed at the last minute. He was very nice & flexible! Hopefully we won't need them again, but if so, I wouldn't mind working with them.

REGINA MARSALIS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben P. 
Évaluation :
4

Ultimately, I am happy with the service I received. Everyone was very helpful, especially Marvin. But, I arrived to my destination earlier than anticipated and tried to reschedule the delivery sooner. That turned into a bit of some frustration. But, I gave myself and everyone else some grace, and ultimately my stuff came, the movers were great, and I am home. But the system for which Uhaul uses for moving boxes around randomly is annoying.

Amanda F. 
Évaluation :
5

Customer service was awesome. Didn't catch the young guys name but he was very professional and made the process very easy.

Kenneth D. 
Évaluation :
5

Very pleasant, great communication as well as efficient.

KELLY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
2

Location was very confusing. We were told to call when arrived at destination city, which we did, and double checked that we did not need to do anything else and could just show up, were told yes. Showed up. There were no directions, no way to find someone working. There were several signs pointing to the right of the building with "Entrance" however they lead to nowhere, and finally a door that said "Emergency Only". The parking lot was confusing and we ended up stuck with another customer trying to move around each other.

Katerina I. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALAN T. 
Évaluation :
5

I hope I don't have to move again anytime soon, but if I do I will certainly keep use the UHaul Ubox service. It is super easy to arrange and the rates are very fair. My belongings have always arrived safely and right on time. So thank you for having a very reliable service.

Colin B. 
Évaluation :
5

Very easy no contact pickup, cold morning and they had truck warmed up and read! Did see one fella who made sure we had all we needed.

SHERI M. 
Évaluation :
5

Building was under construction but the people there took very care of us

BRYAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi J. 
Évaluation :
3

When dropping of the equipment guy unhooked it didn't saya nothing to me. Just went on and started walking away, i asked if i was good to go and i THINK he nodded.

ENRIQUE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Excellent way to move your personal belongings. Everything went smoothly from pick up to delivery.

RANDY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall V. 
Évaluation :
5

Marvin was extremely helpful in recommending a mover to pick up, deliver U Box, unload and return. I appreciated his recommendation due to this really unusual time and our circumstances.

Joan C. 
Évaluation :
5

No improvement needed!!

MARSHELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
4

Good overall experience. 100 % better than in years past.

TIMOTHY O. 
Évaluation :
5

Marvin greeted me and was so nice and went out of his way to make sure I had everything I needed and to answer any questions I had. I was a little nervous for my big trip from Tennessee to Illinois but he was so helpful. I cannot thank him enough. There was also a young lady that worked there too, I don't remember her name but she was very nice and helped with everything in needed. Thank you so much u-haul!! You have some really great employees at that location!!!

TIFFANIE H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

KYLE L. 
Évaluation :
5

Very friendly staff

mark p.  |  Premières impressions 
Évaluation :
4

We found out after the fact that we could have shipped directly to the desired address. It would be helpful to make this clearer on the U-Haul site.

joy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY G. 
Évaluation :
5

Very good service. They care about their customers.

Zach S. 
Évaluation :
5

Quick easy assess to rent a truck and returned without any problems

ANNETTE W. 
Évaluation :
3

Nice and lots of open spaces.. not really congested..

dvaid H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yann A.  |  Expérience générale 
Évaluation :
5

Very clean, print service, and customer friendly. I was there less than 10min.

Fred C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NAKEISHA T. 
Évaluation :
5

Great!

Noah B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cathy N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
3

Hard to actually locate the front office as never been there before. The personnel was somewhat helpful, appeared to be rushed as another person was there for equipment..

Ronald P. 
Évaluation :
3

There needs to be some climate control storage units

Kenya M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randy Y.  |  Premières impressions 
Non reviews have been submitted for this location.

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