Customer Reviews for U-Haul Moving & Storage of Riverview

Évaluation :

5

Friendly, accommodating staff. Great service. Easy in/easy out. On one phone call, was accidentally left on hold for a long time, but owner apologized for the mistake, and otherwise, service was exemplary..

Évaluation :

5

Alisha, the store manager, is incredible! My roommate and I moved 3 days in a row so we worked with a lot of staff and Alisa. Her staff respect and love her so much. She is so helpful to customers and clearly invests a lot of energy into encouraging her staff and creating a good working environment. We will definitely be renting from this location again

Évaluation :

5

Make sure the windshield is cleaned properly.

Évaluation :

5

Nice location

Évaluation :

5

Great staff.

Évaluation :

1

I did not receive my dolly, was still charged for it and have received no reply for a refund!!! REFUND ME

Évaluation :

5

Great manager and team.

Évaluation :

1

To add insult to injury, when I got to my storage location they did not have my reserved storage space. Something about having so many break-ins, they were not offering drive up storage, anymore. So I had to scramble to find another space and had to pay $558, instead of my free month of storage. Now I'm over $700 in the whole and Bennington wants another $500+ for extra days and some gas. Ridiculous!!!!!

Évaluation :

5

Everyone, from the manager, to employees, especially Carol and Eric were fantastic! Friendly, personable, helpful and knowledgeable-could not have been a better experience!

Évaluation :

5

Person who helped me was super nice and friendly

Évaluation :

3

Be more customer friendly. I was given no receipt and it looks like I was charged twice so I'll have to dispute that now. The employees did not want to be helpful at all.

Évaluation :

5

No issues

Évaluation :

1

On line order wasn't too the right location Los been overcharge

Évaluation :

5

Everything about the lactation is perfect

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Excellent communication

Évaluation :

1

Apart from the bad service and the inconveniences I had to deliver the truck, I delivered the car at 6 in the afternoon on May 30 and they did not register the return of the truck or the trailer until May 1

Évaluation :

1

Apart from the bad service and the inconveniences I had to deliver the truck, I delivered the car at 6 in the afternoon on May 30 and they did not register the return of the truck or the trailer until May 1

Évaluation :

4

Long line. Attendant was great at just taking my keys and sending the receipt later. Merci.

Évaluation :

5

Thank you - great job !!

Évaluation :

5

Great job. Thanks and I will be back.

Évaluation :

1

Over charge bs fee's

Évaluation :

5

I'm not sure who my representative was, but he gave me great service and made sure I got my trailer and items with no issues.

Évaluation :

3

Staff is very pleasant and helpful upon check-in. There was a issue with the drivers cab leaking from the rain. My portable chargers, garmin device, and paper work on the storage area under the radio was compromised. Very disappointed when returning the vehicle as the gentleman behind the counter didn't seem to care. I am requesting someone to contact me about this situation.

Évaluation :

5

All of my rental experience was well handled,

Évaluation :

3

Smile more

Évaluation :

1

I had a issue at pickup and return.. the power steering and alignment was off really bad in the truck..

Évaluation :

4

To have more locations that aren't so far away for pick up nd returns of trucks

Évaluation :

4

Sign says open until 8:00pm but doors were locked. After doing checkout by phone & placing key in lock box, someone finally came to the door.

Évaluation :

3

I paid for a TV box with my UBox rental but it was not delivered with the UBox. I requested it again when the UBox was redelivered from storage, and a third time when the empty UBox was picked up, and never received it.

Évaluation :

1

They gave us a truck that had battery issues . They were rude , complained About us arriving late even though the location doesn't close til 7. Also requested for us to not return the location . We have been to uhaul locations from Philly to New York , to New Jersey , to NY . For our work we constantly use uhauls service . Only this location treated us this way . Horrendous service .

Évaluation :

5

Great location, nice people

Évaluation :

5

The staff was friendly and extremely responsive to all of my questions and concerns. The facility was clean and well secured. I will use this facility again

Évaluation :

4

I did online check-in and assumed I could have moved in immediately. However, upon my arrival, the storage unit was locked with a padlock so I had to look for staff at the front desk to help me unlock the lock, which was quite inconvenient because if I went after office hour there wouldn't be anyone to assist me. The staff was helpful and timely anyway so I was able to complete my move-in without further hiccups.

Évaluation :

5

Staff is very friendly and personable.

Évaluation :

5

The woman that assisted me was engaged professional and friendly. I had to make return visit with some pads I had forgotten and she greeted me at the door. The return process could not have been better.

Évaluation :

1

The attendant Eric was angry, unfriendly and proceeded to yell at me for following the directions on the website. It was the worst customer service I have ever received. I would never go back to this location because of that man.

Évaluation :

5

Everything was perfect

Évaluation :

5

This location was really great for what I needed. The only issue I had the entire time was my initial reservation was cancelled when I was late rather than asking if I was still coming. Additionally - when I needed to extend my reservation, I was directed online but there was no clear way to do so online so I had to call.

Évaluation :

5

Thank you very much

Évaluation :

4

There was a layer of dirt on top of some boxes inside the container.

Évaluation :

5

The associate who helped us was so friendly and helpful. She was great!

Évaluation :

5

Everything went well.

Évaluation :

4

The truck we rented was a nightmare. The arm rest was broken on the drivers side, the key would get stuck in the ignition every single time. The back door of the cab didn't lock properly and I was stressed about it opening the entire trip. The radio didn't work. The transmission was on another level-- literally almost at 5 000 RPM when trying to keep up to speed on the highway, it sounded like a city bus. The right side mirror wouldn't budge unless you pulled really hard. The "Tow" light wouldn't stop blinking on the dash- I don't even know what that means. For a truck with 156 000 miles on it I guess this is all to be expected but this is the by far the worst UHaul I had ever rented. No disrespect to the location and not to be melodramatic on purpose, because most of the people there were very helpful. But I would never rent a UHaul again and will go with another service here on out because I thought I was going to die in that thing.

Évaluation :

5

I would not recommend Uhaul to a friend! This location is amazing, however, Uhaul as a whole honestly made my move ridiculously harder then it should be. Both of the trucks that I pre reserved were sent to different location and no one let me know. Both times I went to the location thinking that I was going to pick up my truck to figure out that the truck was sent to different locations. NO ONE contacted me to let me know that the location changed to this one. I was at the original location at 7am in the cold trying to find my truck. No one there to help. Then I find out that my truck is 30minutes away from my original location. Then I called to complain about this customer service was rude. Again, I didn't get my $50 since my reservation was not ready. Not only was customer service rude, they kept transferring me and never solving any of my issues, and one even hung up on me.

Évaluation :

5

Bets decision ever to use U-Haul for our cross country move. The things reached us a week before the specified date and everything was totally safe. Will recommend this to anyone looking for affordable and safe moving.

Évaluation :

5

Everything was great but... it did take 45 minutes to get checked in because of side conversations and socializing---just cost us some time with the truck. Otherwise, everything was great! Merci.

Évaluation :

5

I've been a customer of U-Haul vehicle and storage locations for many years In Philadelphia and other areas. The Riverview location on Oregon Avenue is, without a doubt, the best U-Haul location I've done business with. Gabrielle was phenomenal when checking me into my storage unit, and my van rental experience was quick and efficient. I've already recommended this location to friends and family.

Évaluation :

5

The truck driver and fork lift operator were professional and friendly! They deserve a huge raise! Thanks

Évaluation :

5

Everything worked out great 👍 would highly recommend

Évaluation :

5

I cannot remember feeling better treated by a customer service professional than Alicia Hicks treated me. Absolute superstar.

Évaluation :

5

The person that help me out was really nice and explain me everything that I want to know.

Évaluation :

2

Due to weather conditions, I was 15 minutes late for my pickup, which removed me from the self-check in system. When I finally got through the check in process and found my vehicle, it was so covered in snow I had to find a scraper brush and remove about 5 inches of snow from the windshield, mirrors, and top of the truck. As a result, I left the lot about 20 minutes later than anticipated and was still expected to have the truck back by the time selected on my reservation.

Évaluation :

3

First off get a general manager who knows what she is doing and is available to the customer and their concerns. Obviously she needs training as well as some of her staff members. Her sister messed my entire account up, put me in a wrong unit and instead of keeping me in that unit I had to move all my belongings out and move to another unit then the unit I was first put in was supposedly a 10x15 with a huge round concrete pole in the unit making the space small and the GM said I was suppose to be giving a free smaller unit with that unit and was never giving that at all but yet I had to move everything out and put in a 10x10 which is what I thought I had and I tried meeting with the GM on several occasions prior to this and she was either on-site and not available or not there and when I did meet with her she was rude and said I should of been moved my belongings that I didn't have to meet with her to do that. Well considering knowone there really knows what they are doing why would I not meet with her. It was one guy there who was very apologetic and he tried to help me and said the GM sister had not a clue what she is doing and Obviously he was right. I shouldn't of had to move my belongings, the price I was quoted should of been honored because it was her mistake not mine. Then getting locked in the building several times and the GM not even available to assist and calling back the next day or not at all after we found a way to get out and this was before 10 and coming there and random guys squatting or hanging out in the main level where we park our cars inside and from the horrible smell in the ceiling of the elevators that never went away that smell of road kill. Then not being able to return the truck properly as far as the check in process because the same guy who was rude to me before was in such a hurry to go home he told me I had 20 minutes before he was gonna lock the double doors so we had to rush to get the bug things out those doors and couldn't because he ended up locking them and we had to to the rest through a single door and he didn't enter something right on the truck rental which made it to as where I couldn't do a return from my phone after parking the truck. That entire staff there with the exception of one and starting with that GM needs to be trained. And to give me a $20 gift card for all this nonsense is ludicrous and a insult so I will move forward with a bigger complaint outside of this company. Before moving here I never had problems when I used this company and to make it a horrible experience for us and then give me a gift card to use with you all again,I think not

Évaluation :

1

Don't have straps that are cut or modified. The straps couldn't fit my tires. In general no customer should receive a truck that is below half a tank of gas. I got mine at 18 miles left and I'm driving 4 hrs to CT. Of course I have to fill that tank up which costed me total of 150 extra I wasn't planning to put out. Also the fact my trailer hitch wasn't included in my truck pick up is such an inconvenience. Didn't get extra Miles to go pick it up, apparently wasn't in the policy, and of course made me go over miles. Honestly the whole experience was BS and I will be finding a different company to use in the future.

Évaluation :

3

The woman who rented me the truck was excellent. Returning the truck was a different story. I brought the truck back many hours early (5pm) it was due back by midnight. I went to the counter and the woman made me return it through the website and sent me back to the truck 3 times to keep taking pictures. Then the 3rd time I came back in - she was gone. I waited at the counter 10 minutes and she didn't return. I left the keys on the desk. Not great service on her part.

Évaluation :

5

Gabriel was very helpful and gave excellent customer service!

Évaluation :

1

Pay more attention on the right box.

Évaluation :

4

Given theses times I think these folks did a very good job. I would only suggest that they have more back up when needed which, as a business owner myself, I know that in this new environment can be challenging. Other then that , the guys where pleasant, listened, and got the job done. And would recommend them

Évaluation :

2

Truck was OK and trailer had a damaged fender however it was usable. Reason for low rating is the clerk; I got there at 8:05-ish and left around 10 because she took a while to finish paperwork, didnt accurate tell where the truck was parked, after I finally found the truck, I had to wait for her to find my vehicle transport (she didnt print out the cargo van and car trailer papers my first time in the office) all of that took almost 2 hours. Everything was paid for by the time I got to retrieve the rental equipment to avoid delays, and that clerk delayed me by two hours. The drop off location initially assigned by the clerk was not right either. Very much not cool.

Évaluation :

4

This is a utilitarian high volume former industrial location. It is kind of ugly and could use much better signage to direct customers. In a large city like Philly it is easy to maneuver a truck without a lot of aggravation. The help was fast, knowledgable and on target. A courtesy van to Center City would be helpful due to its location. Much BETTER than Washington Avenue in South Philly.

Évaluation :

5

Fix the flooded parking lot , feet soaked from river in lot while hooking up trailer

Évaluation :

5

Great customer service and very helpful. That's why I only use this location

Évaluation :

5

Appreciate the security of the facility. Need more parking spots.

Évaluation :

5

Overall, the staff and management have proved top-notch, visit upon visit. Most specific comments of items needing attention are those primarily involving fellow customers and the need for professional services, beyond the staff. Cart availability was an issue. There were numerous times when upon arrival for a segment of my move(s) - there were no carts to use [three storage units filled and vacated within two month period, over numerous segments]. When a truck is rented and a crew is hired and on hand, that complicates and increases the cost and stress of moving significantly. Solution may include more carts (with tracking chip???), especially given the number of units housed at this location; and, reinforcement of the cart honor system through signage at each floor's elevators to take only carts actively in use use (no storage between trips), return carts to cart parking upon each storage departure (not abandoned on unit floor), and programmed panel reminders with each card swipe (check-in, each elevator swipe, check-out). #1 - Storage facility well-lit: All well-lit though designers/architects/electricians would have done well to include some motion-censored level of lighting per unit. #5 - Facility clean and well maintained: Plumber needed for bathroom toilets. Always clogged. Too low flow for 'public' use. 5th FLR, where my units were, has concrete deterioration in patches along the walkway making for sections of gravel path which the carts are hard to roll over. Best to staff and manager - they're great!

Évaluation :

5

Amazing staff and amazing service.

Évaluation :

5

Easy and safe no stress

Évaluation :

5

Excellent staff, well maintained facility. Very organized and excellent security. Thanks so much for the superb customer service! V. Richardson

Évaluation :

5

Very Amazing service

Évaluation :

5

Staff was very helpful! Thank you.

Évaluation :

1

Staff if horrible especially Alicia

Évaluation :

5

The staff was extremely helpful & educated me along the way with tools/ equipment needed to have a smooth move in.

Évaluation :

2

Lock that was purchased online wasn't available in this store or anywhere nearby. Drive in door to facility was out of service. Carts provided aren't big enough to transport furniture on. Staff was not helpful whatsoever and took 45 min to check in while I was the only customer there.

Évaluation :

2

There was one person working and he was working very hard He is very kind and accommodating and knowledgeable But he can't be everywhere at one time. People waited in line for a long time home I am because the computers were down it took us, over an hour and 20 minutes, to get an elevator to open and take us upstairs to our storage space. The card didn't work and the pin didn't work and the second pin we were given didn't work. And we called from the elevator but the one employee was very Busy and could not answer, so we waited at home while we waited and waited and we waited. I'm a little concerned that this will happen every time I get there because it turned what should've been 45 minutes into a 2 1/2 hours

Évaluation :

5

The workers here were extremely kinda and helpful.

Évaluation :

5

from my experience on 7/31: eric was very courteous on the telephone and behind the desk once i arrived. eric was professional when a keycard initially malfunctioned - he and the lady there (i forgot her name but her blue uhaul top with the reflecto-tape was drippin'). eric was helpful in showing me where the equipment was, how to operate the keycard, and when he found a unit close to the elevators. 8 e oregon is not my closest uhaul, but i had a feeling it would be the best. tbh the facility exceeded my expectations and eric (along with his co-worker) are fantastic. thank you so much! -alison

Évaluation :

5

Regina was really friendly and very helpful. I appreciate all of the people at this place. They have to deal with some very bougie people.

Évaluation :

5

Great and really easy to navigate.

Évaluation :

5

Learning experience for me but hopefully everything is straightened out in a few days. Treat them well they treat you well

Évaluation :

5

Alicia was extremely helpful and accommodating!!

Évaluation :

1

A day prior to moving out of my storage unit, I spoke with the location's UHAUL customer representative about an after-hours (post 10:00pm) move ahead of a trip across country. The UHAUL rep assured me that an after-hours move/check-out was possible and, as is standard operating procedure, that the only thing needed to access the facility is my storage keycard. Furthermore, the rep noted that in the event of any issues, UHAUL has a designated after-hours General Manager on duty to assist. Feeling good about the procedures in place, I proceeded with the move, starting the move-out process at 9:40pm. Well, about 1/4 of the way through, as we took the first load downstairs and exited the elevator, access was cut off promptly at 10:00pm - meaning, I could not come back up the elevator to grab the rest of my belongings or at the very least close the wide-open storage unit. To contextualize, I have PAID movers who are carrying my belongings from storage unit to truck outside before heading off for the night to a destination across country. But wait, this should not be problem because according to numerous signs inside the storage building and the customer representative whom I spoke with earlier, there's an "after-hours" manager on call to resolve any issues! Unfortunately that was not the case. After about a dozen phone calls, several texts, and voicemails left to the said after-hours GM, Alicia Hicks, I and the movers had to give up and, quite literally, leave my storage unit open with personal belongings fully exposed. What's worse is that I had to hire additional movers to come in the following day to pick up the rest of my belongings. Again, because this was a trip across country, this fiasco caused by AFTER-HOURS GM refusing to answer her phone cost me over $1000 in costs. Not only unprofessional but absolutely unacceptable. As a side note, when we initially entered the storage unit, alarms were blaring yet no security or UHAUL manager was on site. UHAUL is negligent and absolutely careless - needless to say, I will never rent trucks or storage units at UHAUL again.

Évaluation :

3

It’s not good with the columns taking up a lot of space that I’m paying high money for

Évaluation :

5

I received extra-special service from Alicia when unforeseen circumstances made it necessary for me to drop the rental without properly checking in ...and at the wrong location! She took care of everything.

Évaluation :

5

The staff was very helpful and courteous. Would recommend that facility to my family and friends.

Évaluation :

5

Bravo!

Évaluation :

2

I was HUGELY disappointed. I ordered at 10x10x10 room and when I arrived on moving day, instead I received two 10x1x5 units next to each other. I had already paid for movers and was moved out of my apartment so I had no choice given there was no one at the facility to help. I'm so disappointed. I'm looking forward to gathering my things and leaving ASAP.

Évaluation :

4

The facility is pretty clean, The staff is very helpful, only downside i had was that it wasnt open 24/7. The latest they stayed open for me was by 10pm which was disappointing because the rooms arent cheap to rent.

Évaluation :

5

Excellent service à la clientèle. Staff went the extra mile to meet my needs. The manager made herself available if any problems arose. Six out of five stars!!

Évaluation :

2

The facility did not have water in the bathrooms. The toilet did not flush. The bathrooms were filthy. The vehicle was filthy and smelled horribly of cheap cleansing product " Fabulouso" which does not disinfect. It took your breath away. When you left the vehicle your clothes smelled like it for hours which you needed a shower right away. Lastly upon returning the vehicle there wasn't anyone in the building to check you out. I waited over 20 minutes for someone to appear.

Évaluation :

1

It said a lock was provided in the unit there was no lock in there. The girl at the front desk was very rude would not use this location again nor recommend to a stranger let alone a friend.

Évaluation :

5

I wish I could remember the name of the woman who helped me at the Oregon Avenue location, because she was so, so helpful and answered all of my questions as a first-time renter of a storage unit. She promptly got me up to my unit, reminded me of all the necessary access information, and was very friendly. I would definitely recommend this location to a friend.

Évaluation :

4

After goin to two different uhauls dealing with very unprofessional staff. It was nice to come to one and be greeted by a friendly face Ms. Regina Hicks went above and beyond to assure that we found the storage unit that I was looking for. Being an elderly person she made sure I was able to get a unit that I did not have to go far for. I really appreciate her patience and professionalism. She is what your other staff should be like.

Évaluation :

1

I wouldn't recommend this dump to my worst enemy. The staff and the manager are completely incompetent and rude. I've been storing for years and never had such a horrible experience. DO NOT deal with these people! They have no idea what good customer service is. What a joke!!!! 冷

Évaluation :

3

Received an email with a code that would allow me access into building. Code didn't work..when office opened received card so i may swipe in- also didnt work.

Évaluation :

3

There should definitely be later hours for those of us that need it. To pay extra for that is kinda unheard of (to me). It should already be in with the price of the storage unit

Évaluation :

5

you are better than good. Gene

Évaluation :

5

Great business.

Évaluation :

5

None at this time

Évaluation :

5

Alicia Hicks was friendly, courteous knowledgeable and professional

Évaluation :

5

Sometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!

Évaluation :

3

I maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.

Évaluation :

5

Staff is energetic and smart. A pleasure to deal with.

Évaluation :

3

I never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due next

Évaluation :

5

Staff excellent.

Évaluation :

4

Most the employees were incredibly friendly & helpful. There were a couple that almost acted like they didn't even work there or know anything.

Évaluation :

5

Everyone is very helpful

Évaluation :

3

In general, this location met our storage needs. The location manager, Alicia Hicks, was friendly when I was able to make contact with her, but this was rare. Originally, she extended a monthly discount to us to price match a quote given to us for our size unit by a different Uhaul facility. After a little over a year, that discount was removed by senior mgmt without notification to us. I filed a claim with customer service and Alicia told me that she'd follow-up with senior mgmt to look into whether something could be done. After we (and seemingly Alicia) were given the run-around for almost a month, and after submitting multiple follow-up claims requesting a callback for an update, we eventually decided to take our business elsewhere due to the lack of communication and feeling like it just wasn't worth the hassle. On the day we decided to move out, the garage door at the facility was not working, which prevented us from being able to park close to the elevators and made the move-out process more difficult than it needed to be. Although it seemed like Alicia was doing her best to move the process forward, we would've appreciated better communication from either this location's staff and/or the customer service team that handled the claim intake. Had someone from senior mgmt reached out to us, we would've considered maintaining our storage unit.

Évaluation :

3

The employee I dealt with seemed overworked and frustrated both times I dealt with him. He was polite majority of the time and helpful also. Uhaul needs to give their employees more support according to the size of the facility.

Évaluation :

5

Alicia was very helpful and very patient with not only myself but while I observed how she was dealing with other customers even while she was under a lot of work she still maintained her composure and kept a smile on her face,I was truly impressed

Évaluation :

4

Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.

Évaluation :

5

Everyone works very hard at this facility.

Évaluation :

1

This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.

Évaluation :

5

Alicia Hicks and her team where friendly and very professional. It was a great experience.

Évaluation :

5

I would like to say my experience has been wonderful the two young ladies forgive me I can't remember their names were very helpful answer all my questions. And we're very friendly. And I really did feel like they value be as a customer. I wish I had known of this place last year when I was looking for a storage company that is one reason I'm leaving where I'm at now they do not value their customers. I look forward to doing business with you guys thanks again.

Évaluation :

3

Every single time I rent a Uhaul it takes half an hour. Every time! Doesn't matter how much I do in advance online to expedite the process. It's absolutely ridiculous. The single person at the front desk (one person for all truck rental and storage needs) was very polite and professional.

Évaluation :

3

The staff were very helpful and accommodating, however, the elevator was consistently finicky and we had to switch units several times due to elevator complications.

Évaluation :

1

While the staff member was very nice and professional, the facility was unacceptable. The gate on the loading dock was broken/unavailable. Also my storage unit has a giant column in the middle which hindered me from fitting everything in my unit. When choosing a storage unit, one expects to receive every square inch.

Évaluation :

5

Alicia is very professional and has a relaxed welcoming friendly manner.

Évaluation :

5

I been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn't care ! But I can't remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank you

Évaluation :

5

Extremely helpful

Évaluation :

5

Great staff you can drive into a dry unloading area very clean and bright..

Évaluation :

5

Everyone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!

Évaluation :

5

Really liked this storage facility.

Évaluation :

5

Jordan is a complete gem and overall great person and employee. He CARES, is kind, patient and considerate. GIVE HIM A RAISE! Those kinds of people are hard to come by in the world we live in today.

Évaluation :

2

They took forever to find the key they put on my storage unit . I would of been done moving out in less then a hour !! But being as though they couldn't find the key it too like 2 hours

Évaluation :

5

The staff at this location is exceptional. Thank you to Kelly, Alicia and Jordan for making our year at Uhaul easy and stress free.

Évaluation :

5

I felt like i mattered thru the whole process...

Évaluation :

5

It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.

Évaluation :

5

Great value for money, and nice folks to work with.

Évaluation :

5

Our agent was very helpful compared to the lackadaisical performance at the one at Quartermaster plaza 👍

Évaluation :

3

Good customer service

Évaluation :

5

The unit was very clean, and reasonably priced.

Évaluation :

1

The staff sucks. Huge rip off. Terrible service

Évaluation :

3

Need to prorate storage units according to usage

Évaluation :

5

Jordan was very good at helping us and we were pleased with his service. Merci.

Évaluation :

3

I drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.

Évaluation :

1

The worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨

Évaluation :

1

Yesterday we tried to go in and look at the facility space and couldn't get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can't get access to it!

Évaluation :

4

Excellent

Évaluation :

5

Alicia was so helpful and very knowledgeable.

Évaluation :

5

You guys are awesome!

Évaluation :

5

Great service

Évaluation :

1

Terrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...

Évaluation :

5

Easy process for moving my stuff into and out of storage.

Évaluation :

5

Jordan made the move in easy!

Évaluation :

5

David was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric Hamlin

Évaluation :

5

Thank you U Haul and a great co . To have you in our country prices are great too.

Évaluation :

5

Clean facility and simple process

Évaluation :

5

The staff was incredibly friendly and helpful.

Évaluation :

5

Confusing card entry though

Évaluation :

5

The staff and customer experience at this location exceed all expectations. Not only would I recommend this location, I have already done so several times. Merci.

Évaluation :

5

A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.

Évaluation :

2

S Cobb Dr SmyrnaTamir @ 61 & Lancaster, Tonyetta @ E Oregon ave & Candida @ cust serv Saved the day! After a 14hr drive, storage res was lost.? Got 4 hours behind with unloading & extra mileage

Évaluation :

5

Jordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony Seraphin

Évaluation :

4

Well, for Airline Folks such as myself, 7a-7p isn't convenient; we need, at least, access until midnight. Love the cleanliness, friendliness and indoor-iness of the facility!

Évaluation :

1

I keep having charges for unknown reason! Have to follow-up couple of times just to pick-up the storage pod!

Évaluation :

5

I really like the whole experience that professionalism and the courtesy that they'd given me very helpful I like the way that they offer assistance and help me with the situation I'm definitely recom

Évaluation :

5

The general manager was very accommodating. She allowed us to see unit with and without the pillar in them to allow us to make a sound judgement as to storage.

Évaluation :

5

Great service, helpful staff, very positive experience.

Évaluation :

3

My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.

Évaluation :

4

The workers were excellent just wish that they recognize military and give us a discount ,

Évaluation :

2

Rude customer service that doesn't offer any advice. It takes very long until you get to talk with the right person when you call. Very expensive for the services you offer.

Évaluation :

5

Very easy access and carts available for moving items

Évaluation :

5

Staff was very helpful

Évaluation :

3

It's hard to reach the person who know about my case (the manager). Other personnel can't seem to find my reservation and kept on having issues. Don't know how it looks like bc never been there.

Évaluation :

2

No prorate when I checked out 3 weeks before the end of my paid month is ridiculous and unacceptable.

Évaluation :

5

Very pleased with the service

Évaluation :

5

Everything in side the U-haul Self-storage was beyond perfect. However the elevator gave me the impression that it needed maintenance ( it bounced roughly) for my taste and my opinion.

Évaluation :

5

In particular I appreciated the excellent service of Kelly and Anthony

Évaluation :

5

Best uhaul location I have ever been to. Clean, organized, efficient, and friendly!

Évaluation :

1

There was a leak in the ceiling which caused water damage to my belongings. The staff generally didn't handle the situation well, between poor communication, incorrect charges, and disorganization.

Évaluation :

5

The staffs and service were all great!! Thank you!

Évaluation :

5

Excellent

Évaluation :

1

I'llnever use any UHaul service again Strongly recommend the same to all!! Especially OregonAvUBox storage. Stay away from auto pay onCC They use it to their advantage unprofessional in every way!!!

Évaluation :

5

s/o

Évaluation :

2

Individual employees and staff were great. They were awesome and helpful. The disorganized uhaul experience, website, customer service phone number and multiple fraudulent charges, sucked.

Évaluation :

5

Kelly the manager is fantastic. UHaul's website is absolutely terrible, so it just took a while to get to her. But the move was a little quirky, and Kelly helped us coordinate for maximum efficiency.

Évaluation :

1

You needed more people in the store to get everyone taken care of it took 45 mins just to do one person then another 30 mins to do an other one is wrong there you have a line waiting an hour or more.

Évaluation :

4

Hours very limited; off-hours access was not yet implemented. Due to delays in moving people showing up, they couldn't finish moving my belongings into the storage unit! This was really unfortunate.

Évaluation :

5

Good location. Friendly, helpful staff.

Évaluation :

2

Apparently all 10x10 have giant poles in them, which reduces the space. Floor is not temperature controlled. It's unbearably hot. No stairs - fire hazard

Évaluation :

5

Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.

Évaluation :

1

Terrible customer service.

Évaluation :

1

Terrible customer service trying to arrange delivery of Ubox. Transferred to national customer service. Even shipment manager and regional reservation manager were not helpful.

Évaluation :

1

In theory, UBox delivery and storage is a great service. This facility seems disorganized and unconcerned with customer needs. My delivery was inexplicably delayed, and no one was accessible to help.

Évaluation :

5

Staff was excellent. This was the best U-haul experience to date.

Évaluation :

4

Staff was nice and helpful when I called after getting lost. Not great that they put the UBoxes out in the open when people come to access them. Really unpleasant when I went, since it was raining.