Évaluations des clients U-Haul Moving & Storage of Riverview
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Riverview
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Tina B. le
I really appreciate the people at this Uhaul location. Thank you! They go out of their way to provide excellent customer service.
luis D. le
Extend link time for checking vehicle my link ran out before I was able to enter pictures of damage. 30 minutes would be ideal especially on a busy day where you are waiting atbleastbthat amount of time for someone to connect your trailer like I had to wait,
Stephen C. le
Nothing everything went smooth.Perfect!
Kenneth K. le
The truck had 1200 miles on it and the 6x12 trailer handled exceptionally well. The truck was compatible with my iPhone so trip was enjoyable. Initially I was charged 2 days for a 1 day rental by accident. U-Haul took care of the issue right away. Easy anytime drop off. Highly recommended.
Keith G. le
After driving across country with this uhaul truck the air conditioner didnt blow out of the vents and it was very hot outside most of the way home and the wiper blades were not good.
Felissa B. le
The employees were nice. my experience overall with uhaul was not pleasant
Kathleen M. le
Great customer service, professional ! They make a move easier.
Mike T. le
I felt like i mattered thru the whole process...
Kimberly A. le
Amazingly beautiful place and amazing, helpful, caring staff - it was an excellent experience and made me look at UHaul in a whole new light and consider using UHaul for my storage needs.
Heather N. le
It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.
Cara W. le
Originally purchased 48 furniture pads but changed it to 12 furniture pads but still got charged for 48. Also was supposed to be able to drop off at any location in Pennsylvania but the changes were made appropriately and I went to 2 different locations before finally being able to return my Ubaul because the person did not properly change my reservation.
barton g. le
Great value for money, and nice folks to work with.
Magdalena B. le
Our agent was very helpful compared to the lackadaisical performance at the one at Quartermaster plaza 👍
Laura P. le
They were extremely helpful through the whole process!
John B. le
Excellent service earned all my future business.
Leah P. le
There was a roach in the van. Just an FYI, Im sure there are much worst things found. Customer service was great, van was clean, pick up and drop off were fast. Price is reasonable. Definitely would use again.
Chuen C. le
I was told to have half tank of gas with the truck but, actually, less than that. I would prefer Uhaul fill the gas up prior to giving to customer.
erin S. le
The woman that helped me had poor customer service. She never stood up straight or looked me in the eye, and was on the phone with someone else. Fortunately the man who checked in the trailer I was returning was very professional.
elizabeth M. le
The trailer that was available was old, beat up and dirty inside. These older, shorter ( I bumped my head twice exiting the trailer) should be junked; the newer, taller ones are far superior and safer.
tiffany d. le
Good customer service
Kevin B. le
I did not rent anything from this location. Uhaul is allowing bogus customers to rent with using my email identification information.
regine m. le
The unit was very clean, and reasonably priced.
Robert W. le
The staff sucks. Huge rip off. Terrible service
Klayton W. le
Need to prorate storage units according to usage
Erica B. le
Jordan was very good at helping us and we were pleased with his service. Thank you.
barton g. le
I drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.
hammon J. le
Long wait but Jordan handled everything well.
Lan-Anh D. le
Great service. Helped me understand my rental as well as my return. Very informative!
Anita B. le
The worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨
Joan L. le
Yesterday we tried to go in and look at the facility space and couldn’t get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can’t get access to it!
Art M. le
Great
Marion M. le
Alicia was so helpful and very knowledgeable.
Kareema W. le
You guys are awesome!
Marinath J. le
Great service
Mike T. le
Terrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...
Jeffrey F. le
Easy process for moving my stuff into and out of storage.
Matthew K. le
Jordan made the move in easy!
Eric H. le
David was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric Hamlin
earnie d. le
Thank you U Haul and a great co . To have you in our country prices are great too.
Albert S. le
Clean facility and simple process
Molly R. le
The staff was incredibly friendly and helpful.
Albert S. le
Confusing card entry though
Timothy M. le
The staff and customer experience at this location exceed all expectations. Not only would I recommend this location, I have already done so several times. Thank you!
Rose M. le
A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.
DANNIELLA R. le
S Cobb Dr Smyrna👌🏾Tamir @ 61 & Lancaster, Tonyetta @ E Oregon ave & Candida @ cust serv Saved the day! After a 14hr drive, storage res was lost.? Got 4 hours behind with unloading & extra mileage😡
Joseph S. le
Jordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony Seraphin
Roseann B. le
Well, for Airline Folks such as myself, 7a-7p isn't convenient; we need, at least, access until midnight. Love the cleanliness, friendliness and indoor-iness of the facility!
FRANCIS JAMES C. le
I keep having charges for unknown reason! Have to follow-up couple of times just to pick-up the storage pod!
tim p. le
I really like the whole experience that professionalism and the courtesy that they'd given me very helpful I like the way that they offer assistance and help me with the situation I'm definitely recom
Carrie P. le
The general manager was very accommodating. She allowed us to see unit with and without the pillar in them to allow us to make a sound judgement as to storage.
Karl H. le
Great service, helpful staff, very positive experience.
Bestfriend o. le
My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.
Carla C. le
The workers were excellent just wish that they recognize military and give us a discount ,
Ioana C. le
Rude customer service that doesn't offer any advice. It takes very long until you get to talk with the right person when you call. Very expensive for the services you offer.
Roseanne P. le
Very easy access and carts available for moving items
William F. le
Staff was very helpful
Lan C. le
It’s hard to reach the person who know about my case (the manager). Other personnel can’t seem to find my reservation and kept on having issues. Don’t know how it looks like bc never been there.
Willam H. le
No prorate when I checked out 3 weeks before the end of my paid month is ridiculous and unacceptable.
Evelyn S. le
Very pleased with the service
leah m. le
Everything in side the U-haul Self-storage was beyond perfect. However the elevator gave me the impression that it needed maintenance ( it bounced roughly) for my taste and my opinion.
sy r. le
In particular I appreciated the excellent service of Kelly and Anthony
Katherine S. le
Best uhaul location I have ever been to. Clean, organized, efficient, and friendly!
Erica H. le
There was a leak in the ceiling which caused water damage to my belongings. The staff generally didn't handle the situation well, between poor communication, incorrect charges, and disorganization.
ayako m. le
The staffs and service were all great!! Thank you!
JESSICA H. le
Great
LISA L. le
I’llnever use any UHaul service again Strongly recommend the same to all!! Especially OregonAvUBox storage. Stay away from auto pay onCC They use it to their advantage unprofessional in every way!!!
Jacob B. le
n/a
John S. le
Individual employees and staff were great. They were awesome and helpful. The disorganized uhaul experience, website, customer service phone number and multiple fraudulent charges, sucked.
sanhita s. le
Kelly the manager is fantastic. UHaul's website is absolutely terrible, so it just took a while to get to her. But the move was a little quirky, and Kelly helped us coordinate for maximum efficiency.
gary b. le
You needed more people in the store to get everyone taken care of it took 45 mins just to do one person then another 30 mins to do an other one is wrong there you have a line waiting an hour or more.
Jaydeep B. le
Hours very limited; off-hours access was not yet implemented. Due to delays in moving people showing up, they couldn't finish moving my belongings into the storage unit! This was really unfortunate.
Richard P. le
Good location. Friendly, helpful staff.
Erica H. le
Apparently all 10x10 have giant poles in them, which reduces the space. Floor is not temperature controlled. It's unbearably hot. No stairs - fire hazard
MARK H. le
Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.
Ryan L. le
Terrible customer service.
Ryan L. le
Terrible customer service trying to arrange delivery of Ubox. Transferred to national customer service. Even shipment manager and regional reservation manager were not helpful.
Patrick B. le
In theory, UBox delivery and storage is a great service. This facility seems disorganized and unconcerned with customer needs. My delivery was inexplicably delayed, and no one was accessible to help.
Aaron W. le
Staff was excellent. This was the best U-haul experience to date.
KELSEY S. le
Staff was nice and helpful when I called after getting lost. Not great that they put the UBoxes out in the open when people come to access them. Really unpleasant when I went, since it was raining.
Elaine B. le
Would have rated more, but the monitors wasn't working and they still working on the 24 hr system