Évaluations des clients U-Haul Moving & Storage of Riverview

Nice and friendly.

Terrible. Never using this again

Clean, fast and friendly! Great place to go.

David was great, got me in and out fast. Even called for reassurance after the return.

The wait time was long and the truck we used had an issue where it wanted to veer to one side but overall it was a very good experience. I ended up getting stuck in a snowstorm and had to keep the truck much longer than expected and the staff was understanding and accommodating.

Everyone I spoke with in person or on the phone was very friendly, professional and willing to assist me, except for one person. I was disappointed with David Chan when I returned my van rental. He was not friendly nor professional in his demeanor. It seemed that he was bothered that he had to assist a customer. I asked Mr. Chan if he would close out my account with the rental van and my UBox rental. He assured me that both transactions were completed. I contacted 800 GO UHAUL after I got home to confirm the closure of my accounts and only the van was closed out. The UBox rental was still an open account. Not good!

I called the location to ask for instructions on how to return the truck. Guy on phone gave me a snarky response. Never a good idea to treat your customers like they are idiots for asking basic questions. I will not be doing business at this location again

Drop off lane is confusing -- could be clearer that you need to go inside to drop off

Very good service at both ends. Would recommend that the customer get a email when the container arrives at the destination. Only got an email that my credit card was being charged but no reference to if the order had arrived at the destinations

Hire people who aren't jerks.

Wanted U haul trailer from New Jersey but had to pick it up in Philly they wouldnt delivery it to Jersey even though i spent 400 to take it to Ohio

This survey is incredibly misleading. Just because things arrived safely and I had enough furniture pads doesn't mean things went smooth. I had a terrible time figuring out things like pick-up and dropoff. After hours on the phones, I'd say about 1 in every 4 people I talked to were helpful in figuring out problems that were not my fault, but in fact Uhauls. And even though I booked well in advance, these problems that weren't raised until soon before my move. The computer systems at Uhaul and Ubox need an overhaul. They're clearly not talking to each other well.

The employees were so unfriendly and rude. I had rented a truck for a couple of days and I had the money to extend and pay for it but they kept saying no we need the keys and we will take out whatever you have in the truck and call the cops, they just did way too much for no reason. I actually had gone to another before and they were great so when I came to this one it was the worst never had I ever seen really bad and rude employees. Never coming to this one again

you are better than good. Gene

I would recommend that employees keep their masks on inside at all times.

Alicia and Dewight were great and very helpful

Alicia was wonderful!! Great personality, attitude and customer service.

My storage unit has a giant pillar in it and I'm still being charged the same rate.

I think the mileage charge is excessive.

Truck smelled like cigarette smoke

Great business.

The U-Haul app hasn't been working well recently, very buggy, have to type in log in credentials two times back to back to log in for some reason and it's been slow

U-haul's online systems don't work and then they charge you for their own incompetence.

This location was wonderful. However the u-haul on 24th and oregon was the worst experience ever. They made me pay for the 1st month of my locker rental. Even after other manager's from other locations assured me they would return my money for the first month . it never happened. They also disrespcted my father when he went their to speak on my behalf .

My experience was a joke. I am absolutely horrified by the incompetence I had to deal with by the employees of the Oregon Ave store. They actually lost my container and shipped the wrong box TWICE. Then when they actually found the container they shipped it without a tarp. My belongings got wet and mold formed on my belongings and had to be thrown away. My container arrived 31 days late and Alicia Hicks refuses to issue me a refund despite the fact I have a contract issued by UHAUL that was violated by UHAUL. I will be hiring a lawyer.

None at this time

Alicia Hicks was friendly, courteous knowledgeable and professional

The manager and staff gave all the support and information we needed to obtain the right-sized vehicle and packing supplies. The facility is clean and well-organized and enforces Covid-safe standards. We will use them again with confidence.

I have rented with many different U-haul locations before and this is by far my favorite one. I will definitely be back. What made my experience great was the customer service provided by the woman at the front desk (unfortunately I don't know her name, but please know that the staff here was excellent during my visits)

Maybe let them know how to lock and unlock the back door. We had a problem because we didnt secure properly.

App was easy to use and convenient; staff cleaning the vehicles when I turned it in was very kind and courteous. Overall excellent experience.

For the next customer, I would recommend doing as much research as possible for your move. U-Box is great for a local move NOT for long-distance. There is too much hassle between locations and reps that work remotely will quote you the wrong information. As well as that, customer service only works if you tweet them at Uhaulcares vs using the website. I recommend using trucks in the future from Uhaul, and that's about it.

I chose to rent a vehicle without having to go into the building which was offered by U-Haul. I don't understand what happened but I could not pick up my vehicle when I went and had to enter the facility. Upon return the website wouldn't let me return it safely.

Our drop off was smooth and easy. Very pleased with this location and will return for our next move.

I originally was booked for Roosevelt blvd then I got switched to p/u in Horaham and that was the worst experience! Amber is who I spoke withnot helpful at all, she was very matter if fact and said she couldn't help me. I called your scheduling dept and she was very polite and helpful

Thanks

Had to wait indoors for much longer than i wanted to as the key to the vehicle I had rented online was missing. What should have been a quick minimal contact visit Was 30 minutes and it made me very uncomfortable. Woman at desk was awesome and vehicle was clean. Return was a breeze.

Great customer service!

The Rep was very courteous and willing to assist in any way.

Sometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!

Service rep (Regina) was excellent at here job and very helpful.

I maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.

Alicia was Great!

I had several issues throughout the day with the uhaul. I spoke to Cathie T with Uhaul Roadside assistance that insisted I do the late night drop off with Uhaul after hours instead of allowing a tow to come get the truck after the miserable day I had. And this morning I get a call from this UHAUL location that they can not find the keys I dropped off in the drop bin.

For some reason, I owed 45 cents upon dropping off the vehicle. So, I had to stand there in the lot and register a credit card so I could pay this palty sum. Not the fault of the drop-off point but U-Haul in general.

Need to improve online check in because I had trouble checking in online. The rep who assisted explained that I could no longer check in if I missed the “timeframe”. I recommend having a 10-15 min “Window” for online checking in process

Onsite staff were very nice. On 3 bus lines so easy to get to. During open hours drop off could have been a little quicker but that's my only (minor) comment. Vehicle in good condition. Used to go to a different U-Haul location. Will most likely switch to this one, despite being 3x further away.

When using the equipment I drove through toll areas. How do I get invoiced for the tolls.

I was told by 2 different U Haul reps I could drop trailer off at South St. Location. They would not accept and had to drive to another location....was not far but messed up plans for family waiting! I had double checked to make sure I could drop off at South Street..

Movers were friendly and quick but multiple pieces of furniture were scratched/chipped during the moving process.

Great first time experience with Uhaul.

Staff is energetic and smart. A pleasure to deal with.

Make sure the towing dollies for cars are set up and ready on one of your trucks. I waited almost an hour to be able to put my car on it and drive the truck to pack for my move out of state.

I never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due next

Good

The woman who helped me get the truck that morning was so helpful and was lovely to work with. Thank you!

The online sign in process wasn't as easy or clear cut as expected. It asked for 2 points of contact- when I provided both myself & the driver, it kept saying that wasn't good enough. I had to provide a 3rd point of contact not even affiliated with the move just to access the vehicle. Then, I was told to refresh the page & the next steps would follow. This did not happen. The online chat also took several minutes. It took me close to 20 minutes just to access the vehicle. I was then late for the movers, even though I had given myself plenty of extra time.

Regina and Alicia Hicks are the best customer service reps in all Uhaul locations I have ever been. Please post to your website. Thanks

I had a very bad experience with renting the trailer I called in and explained what I needed and and measurements but the wrong trailer was given to me and I lost a hole day because of this problem as well as David screwing up the paperwork i told him I need the trailer till 20th 7:15pm he put 7:15am David also gave me a hard time picking up the trailer I was told to pick up the trailer at 6:45 I get there exactly 6:45 and he was on the phone with another customer and I waited patiently for him to get off the phone but that time it was 7:55 and he said I have to come tomorrow because the store is closed. I was treated unfairly and I'm very unhappy because I lost time and money for no reason at all

The first service agent wasn't very friendly or helpful. The second one was much more friendly and seemed to care more about our experience.

Staff excellent.

When we arrived there wasn't a single person in the customer pick up area. We rung bells, shouted, and looked around for about 10-15 minutes or so. I couldn't believe that the employee would leave the registers and vehicle keys unattended like that - not to mention we were stuck waiting for a long time when we had a designated pick up time. When the employee finally turned up, they started to process me but then picked up the phone and spent a good 5 minutes talking to someone else. The service at the Washington Avenue is far better than this. This was pretty dismal.

Our driver was amazing. She was very straightforward and communicated with us the whole time. If there's anything I would improve it's the website and app. They aren't user friendly and don't communicate well with eachother. The UI is confusing and it's hard to make changes for delivery dates. Other than that the service was great.

There was no staff at all, when I returned my truck, and I could not ask any questions to anyone. What U-haul, not this location specifically, should change is the estimate for the Truck sizes, since they are completely wrong. I could not fit my furniture for a 1-bedroom apartment in a 15-foot truck at all and I had to make two trips.

The young women put down for my truck to be return at 1:00pm instead of a full 24 hours. This cause great trouble for us. I told her for a day she should have reviewed the timing before I left the shop. In the future I will read over everything before leaving the counter. I never had this problem before.

Customer service was excellent

Staff was great here at this location. Lovely young lady helped me.

Contactless service is poorly designed on the uhaul website

Had a very good experience. Everyone was helpful.

Most the employees were incredibly friendly & helpful. There were a couple that almost acted like they didn’t even work there or know anything.

Everyone is very helpful

In general, this location met our storage needs. The location manager, Alicia Hicks, was friendly when I was able to make contact with her, but this was rare. Originally, she extended a monthly discount to us to price match a quote given to us for our size unit by a different Uhaul facility. After a little over a year, that discount was removed by senior mgmt without notification to us. I filed a claim with customer service and Alicia told me that she'd follow-up with senior mgmt to look into whether something could be done. After we (and seemingly Alicia) were given the run-around for almost a month, and after submitting multiple follow-up claims requesting a callback for an update, we eventually decided to take our business elsewhere due to the lack of communication and feeling like it just wasn't worth the hassle. On the day we decided to move out, the garage door at the facility was not working, which prevented us from being able to park close to the elevators and made the move-out process more difficult than it needed to be. Although it seemed like Alicia was doing her best to move the process forward, we would've appreciated better communication from either this location's staff and/or the customer service team that handled the claim intake. Had someone from senior mgmt reached out to us, we would've considered maintaining our storage unit.

The employee I dealt with seemed overworked and frustrated both times I dealt with him. He was polite majority of the time and helpful also. Uhaul needs to give their employees more support according to the size of the facility.

Alicia was very helpful and very patient with not only myself but while I observed how she was dealing with other customers even while she was under a lot of work she still maintained her composure and kept a smile on her face,I was truly impressed

Regina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.

Everyone works very hard at this facility.

This unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.

Alicia Hicks and her team where friendly and very professional. It was a great experience.

I would like to say my experience has been wonderful the two young ladies forgive me I can't remember their names were very helpful answer all my questions. And we're very friendly. And I really did feel like they value be as a customer. I wish I had known of this place last year when I was looking for a storage company that is one reason I'm leaving where I'm at now they do not value their customers. I look forward to doing business with you guys thanks again.

Every single time I rent a Uhaul it takes half an hour. Every time! Doesn’t matter how much I do in advance online to expedite the process. It’s absolutely ridiculous. The single person at the front desk (one person for all truck rental and storage needs) was very polite and professional.

The staff were very helpful and accommodating, however, the elevator was consistently finicky and we had to switch units several times due to elevator complications.

While the staff member was very nice and professional, the facility was unacceptable. The gate on the loading dock was broken/unavailable. Also my storage unit has a giant column in the middle which hindered me from fitting everything in my unit. When choosing a storage unit, one expects to receive every square inch.

Alicia is very professional and has a relaxed welcoming friendly manner.

I been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn’t care ! But I can’t remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank you

Extremely helpful

Great staff you can drive into a dry unloading area very clean and bright..

Everyone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!

Really liked this storage facility.

Jordan is a complete gem and overall great person and employee. He CARES, is kind, patient and considerate. GIVE HIM A RAISE! Those kinds of people are hard to come by in the world we live in today.

They took forever to find the key they put on my storage unit . I would of been done moving out in less then a hour !! But being as though they couldn’t find the key it too like 2 hours

The staff at this location is exceptional. Thank you to Kelly, Alicia and Jordan for making our year at Uhaul easy and stress free.

I felt like i mattered thru the whole process...

It was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.

Great value for money, and nice folks to work with.

Our agent was very helpful compared to the lackadaisical performance at the one at Quartermaster plaza 👍

Good customer service

The unit was very clean, and reasonably priced.

The staff sucks. Huge rip off. Terrible service

Need to prorate storage units according to usage

Jordan was very good at helping us and we were pleased with his service. Thank you.

I drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.

The worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨

Yesterday we tried to go in and look at the facility space and couldn’t get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can’t get access to it!

Great

Alicia was so helpful and very knowledgeable.

You guys are awesome!

Great service

Terrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...

Easy process for moving my stuff into and out of storage.

Jordan made the move in easy!

David was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric Hamlin

Thank you U Haul and a great co . To have you in our country prices are great too.

Clean facility and simple process

The staff was incredibly friendly and helpful.

Confusing card entry though

The staff and customer experience at this location exceed all expectations. Not only would I recommend this location, I have already done so several times. Thank you!

A SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.

S Cobb Dr Smyrna👌🏾Tamir @ 61 & Lancaster, Tonyetta @ E Oregon ave & Candida @ cust serv Saved the day! After a 14hr drive, storage res was lost.? Got 4 hours behind with unloading & extra mileage😡

Jordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony Seraphin

Well, for Airline Folks such as myself, 7a-7p isn't convenient; we need, at least, access until midnight. Love the cleanliness, friendliness and indoor-iness of the facility!

I keep having charges for unknown reason! Have to follow-up couple of times just to pick-up the storage pod!

I really like the whole experience that professionalism and the courtesy that they'd given me very helpful I like the way that they offer assistance and help me with the situation I'm definitely recom

The general manager was very accommodating. She allowed us to see unit with and without the pillar in them to allow us to make a sound judgement as to storage.

Great service, helpful staff, very positive experience.

My storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.

The workers were excellent just wish that they recognize military and give us a discount ,

Rude customer service that doesn't offer any advice. It takes very long until you get to talk with the right person when you call. Very expensive for the services you offer.

Very easy access and carts available for moving items

Staff was very helpful

It’s hard to reach the person who know about my case (the manager). Other personnel can’t seem to find my reservation and kept on having issues. Don’t know how it looks like bc never been there.

No prorate when I checked out 3 weeks before the end of my paid month is ridiculous and unacceptable.

Very pleased with the service

Everything in side the U-haul Self-storage was beyond perfect. However the elevator gave me the impression that it needed maintenance ( it bounced roughly) for my taste and my opinion.

In particular I appreciated the excellent service of Kelly and Anthony

Best uhaul location I have ever been to. Clean, organized, efficient, and friendly!

There was a leak in the ceiling which caused water damage to my belongings. The staff generally didn't handle the situation well, between poor communication, incorrect charges, and disorganization.

The staffs and service were all great!! Thank you!

Great

I’llnever use any UHaul service again Strongly recommend the same to all!! Especially OregonAvUBox storage. Stay away from auto pay onCC They use it to their advantage unprofessional in every way!!!

n/a

Individual employees and staff were great. They were awesome and helpful. The disorganized uhaul experience, website, customer service phone number and multiple fraudulent charges, sucked.

Kelly the manager is fantastic. UHaul's website is absolutely terrible, so it just took a while to get to her. But the move was a little quirky, and Kelly helped us coordinate for maximum efficiency.

You needed more people in the store to get everyone taken care of it took 45 mins just to do one person then another 30 mins to do an other one is wrong there you have a line waiting an hour or more.

Hours very limited; off-hours access was not yet implemented. Due to delays in moving people showing up, they couldn't finish moving my belongings into the storage unit! This was really unfortunate.

Good location. Friendly, helpful staff.

Apparently all 10x10 have giant poles in them, which reduces the space. Floor is not temperature controlled. It's unbearably hot. No stairs - fire hazard

Mr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.

Terrible customer service.

Terrible customer service trying to arrange delivery of Ubox. Transferred to national customer service. Even shipment manager and regional reservation manager were not helpful.

In theory, UBox delivery and storage is a great service. This facility seems disorganized and unconcerned with customer needs. My delivery was inexplicably delayed, and no one was accessible to help.

Staff was excellent. This was the best U-haul experience to date.

Staff was nice and helpful when I called after getting lost. Not great that they put the UBoxes out in the open when people come to access them. Really unpleasant when I went, since it was raining.

Would have rated more, but the monitors wasn't working and they still working on the 24 hr system