Fantastic branch manager, Jordan, who was quick to respond to a slight issue that came up. A very well run Uhaul branch!
Greg W | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Riverview
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle
robert sI honestly had a. Excellent experience. Linc who waited on me was great! She was knowledgeable, friendly, and explained things very well!
Linda MThey were very friendly and helpful
Vera LOk so I started out at 2990 location in so Philly; Ms Nia sent me to 8 e Oregon location.. because the computer cancelled me request.. Ms. NIA AND Ms NIAMA did a Fantastic job! Pleasant and Professional and went above and beyond. There were no parking spaces available for me to leave my car until I returned the Van. Ms Niama contacted a supervisor who again, went above and removed her car so that I could park. Great people! Thank You Thank you To Improve - get the computer system corrected. I put in my request for a Van and I put it in 2 days prior.. Now I had to cancel my first request BUT I put another one in for Sunday-4/7 and apparently something went awry.
elleisa hThe manager and all the employees were knoeageable and on point.
robert sJordan Derricote helped me out personally, he made it a phenomenal experience and I can’t thank him enough.
MATTHEW LOrdered a furniture dolly that was never included. Otherwise the sales asssociate was amazing
Silas K5*
JAMES M | Premières impressionsManager Jordan and associate Link were great. 5*
James Mexcellent customer service
Al LLink was a remarkable employee - helpful, kind, considerate and very knowledgeable. She went out of her way to ensure we had a good experience with our rental truck and moving out of our storage unit.
Troy HAll good. U-Haul employees very pleasant and accommodating.
Kenneth AVery professional employees. Very friendly knowledgeable and helpful in a very welcoming atmosphere
NIcholas MI love this location. The staff is friendly, professional and willing to go above and beyond to meet your needs. I've had a storage unit at this location for 5 years now and I rent trucks once a week. I'd highly recommend!
ALETHIA LI went when it was raining, I don't think there any drains around the parking lot . It was like I was standing and walking in the river,water was pretty deep feet were soaked.
Charles GStaff was so friendly and kind. I expected a bad experience, as this is the exact kind of activity that is often a tremendous hassle. However, the staff were so warm and welcoming and the move in/check in process was seamless.
Reese H | Premières impressionsEmployees were helpful and effiecent
Jeff CExcellent location, very inviting location. Jordan's team was amazing. The service was extremely fast and I will highly recomend everyone to come here.
DAVID TWe had an incredibly frustrating time with the online reservation and it was 10x more difficult than just waiting for the customer service people to help us. Luckily they were wonderful and made it so easy for us. I would not recommend doing the pre registration to anyone, and tell them to wait for the business hours to start the process. Everything else went smoothly and again, the people working at this location really saved the day.
Shannon FWe rented for about 6 months and the facility was always clean, accessible, and safe with no problems. There must have been a staffing change halfway through because these last three months Jordan and his team have been awesome! Always so helpful and with loads of good vibes...which is rare so thanks!
Nadine L | Premières impressionsI had a very good experience. Customer service was excellent equipment worked very well was very easy to return as well as reserve the truck. I would recommend this location to others.
CHRISTIAN BKeep customers happy
Danielle CVery good
mack jThe battery died on the truck, so I had to get a jump because it wouldn’t start up wasn’t too happy
benita vThe absolute best u-haul location I have ever been too. Ever member of the staff I've interacted with have been stellar. Jordan and Bent are top notch.
Gautam DJordan the GM was super welcoming with a great smile. He provided me with everything I needed and was very thorough in explaining the process with my rental and let me know to not hesitate to contact him should I have any issues! Very personable, keep up the great work !!
Jenniyah MJordan was awesome!
Ronald DThe team appears to be doing a great job, nothing I can add.
LEVI RThe gentleman that helped me was very professional and courteous. I forgot his name but he had an Eagles hat and jacket on. He was an African American gentleman and made my experience smooth and seamless. Please give this guy a raise or the credit he deserves.
Damon FI found in this facility the extreme help ever, that we couldn't find in others Uhaul in Philly or near by. The manager was extremely open and helpful, the crew was so amazing..I definitely will choose the same facility is need a storage unit. Thanks from the bottom of my heart!!
Anna F | Expérience généraleThank you Jordan for helping me at the perfect time
Vanessa HLink was amazing and so helpful!
Mark P | Premières impressionsBe sure to put some type of lubricant on the tow dolly's wheel crank for the straps! I had a very hard time trying to tighten the straps to lock in my tires. I was lucky to have an idea to put some armor all to create some sort of lubricant for the rusty crank!
Johnny BWonderful location excellent staff. Jordan's team is amazing!
DAVID TEveryone at this location was exceptionally friendly, knowledgeable, and helpful. Many thanks to Jordan and Link on Saturday, and the Sunday team (sorry, I didn't get names) for helping to make this moving experience easy.
Jason LIn and out. Best service ever!!! Think you!
Rachid HEasy drop-off. Great service.
Thomas CDidnt realize "office" was in where all the supplies were. We went in and didn't see the office right away so we left. Came back after looking again and saw it was on the left side of all the supplies. It might be a good idea to put an office sign out front.
Kathleen SI rented the truck, I paid for some boxes, and the hand truck.. only the truck came without the accessories
Lucas BThe staff member who helped me was very nice.
David WOne day the check-in terminals were down. I tried getting in touch with the manager that evening and never heard back. The terminals were down earlier in the day, and the facility didn't bother keeping someone at the front desk until self-storage hours were over, or even put a sign up letting customers know that they wouldn't be able to access the storage facility after office hours that day. I had rented a trailer to move things into my unit that day, and ended up having to extend the rental. I am out $50 as a result. I have another unit at this facility, but plan to pull my stuff out and move to a facility with better hours and a more responsive staff.
EMILY R | Expérience généraleMake sure doors open up all the way,and make sure u hauler come out to take pictures of truck
Carmen VEverything was great from the check in with Jordyn, who made sure I was comfortable driving the van to the checkout. Everyone who worked there was so helpful (I can not remember all there names) but I want to say it was a great team!
April EGot my truck with 18miles to empty Not very convenient
Robert GNothing, your service and people that work for U-Haul are exceptional. They always go above and beyond to accommodate.
Robert TNaimah was the best..!!
Kenyatta HI dont know whats going on i payed and Uhaul saying i have a remaining balance.
Sonya PVan broke down and they did nothing to help me.Actually asked me What do u want me to do.Who talks to a customer like that
Lajos MGreat interaction with the guy who checked out the truck. Merci!
Clara VGreat experience all around! Service was friendly and helpful too.
Daniel ZThe lady that helped me was not only efficient and fast but very friendly too
Deborah RGood morning, what I will say is that the entire experience with the folks that I dealt with was exceptional. However, they in both locations to return to pick up and the return, the single individuals were very, very busy so I would think that you need to look at having enough staff because in the first Location at the pick app weighted approximately half an hour to get serviced because a person had to Go to the Roof and Then it were 3 other customers in front of me Waiting For Her to get back. So yeah, it's a little tough. But the experience with post representatives was good. So thank you very much, have a wonderful day.
james tGreat location
Jack SThe young lady at the front desk when I came in to rent, the truck was so kind, courteous and pleasant to talk to. I can't remember her name but you got a good person at your front desk for rentals.
Thomas CEmpty Dumpster
John SEveryone there was great. However UHAUL as a company is price gauging by forcing me as a custumer to guess how many miles I'll put on the truck, and then charging me based on my guess, instead of the actual milage. I hate that policy. I could have save money with a sane milage policy.
Joshua MFrom the time I walk through the shiny clean glass doors to the time I exited ,it was friendly knowledgeable and downright return again business exprrience. There was a young woman and a young gentleman at the front desk and they couldn't have been any friendly or more helpful the fact that it was pouring buckets out that day and we unloaded the truck it became easier when the gentleman told us we could it was our vehicle inside the garage or the covered doors so we said a little less wet and more dry the storage unit was a good size held all our things overall it was a great experience and I will keep using you hot in the future other than that give it five stars you know people if it ain't broke don't fix it and don't give up on the good thing see you in the future U-Haul you should be called I hall though cuz I only have crippled from home around my stuff the past 60 years
Lisa C | Premières impressionsLink, my Uhaul rep @ the E.Oregon Ave location provided professional and patient customer service...not all reps give that level of service
Alvin MHave more workers
John SThere are 2 elevators and only 1 goes to the 2 nd floor
John S | Premières impressionsThe lady who helped me was great!
Andrew HEverything good
SAW TNo complaints. Employee was very helpful and informative.
Anya P | Premières impressionsThere was nothing written about the 109$ deposit. Even though I pre checked In . When I got there I was told I had to provide 100 $ collateral for my truck rental. They also said they could not except cash. It was really frustrating. Might use Ryder next time.
Cody WAlicia, Manager, was outstanding. Multitasking. Working VERY hard with minimal staff. Needs help
Bernard I | Expérience généraleInsurance was added at time of reservation but it was never added onto my invoice. Savemove +Safetrip$15+$5 Also adjustment were made online for return time and I had the truck returned according to the requested new available time with was still within the 24hr period but I still got charged for another 2days @ $29,99/day Neither issue was taken care of after receiving the invoice email with the finalized charges&costs. Very upsetting
Basem YAll good
DAVID SKeep on smiling😀
Patltiel FSafe and secure ..great place!
Anthony P | Expérience généraleThe young Lady Alicia was beyond helpful, kind and considerate! I truly appreciate her knowledgeability and efficiency regarding uhaul. I hope you are treasuring that employee! Her kind friendly attitude and smile was infectious. Bravo young lady
Natalie M | Premières impressionsThe only problem that I had was the fact that I hired movers through this company and they canceled and did not refund me my money but five dollars I paid them 240 something dollars and they refunded me five dollars and now I got to see how to get my money back, and I think that that is so unfair because they are the ones who cancel, and they do not deserve to keep the fee And now I have no money to continue with my life lost out on 200 and something dollars because of people being unfair
Anthony S | Expérience généraleI wish the access hours were a little later, but no issues.
VICTOR H | Expérience généraleS.O.
HAJARA B | Premières impressionsAfter experiencing a theft at this location I would NEVER recommend U-haul for the future.
Porsha C | Expérience généraleThe facility was fine though we did have problems with the elevator on the move in date. The woman who rented us the unit and closed us out (name might be Chernia but I am not sure) could use some training in treating customers like they are important instead of an inconvenience.
Roberto S | Expérience généraleThe price we pay for the smallest unit is ridiculous. There is a huge pillar in the middle of this already tiny unit that takes up space then on top of that extreme excessive mold is all in the unit which makes us sick every time we've had to go in the unit. The fact that they would lease a mold infested unit is bad because that's harmful . Then unexplained fees are charged.
Theresa C | Premières impressionsI would recommend cooler temperatures within the storage unit
Tarandeep S | Online Move InThe staff took excellent care of us! I have never gotten treatment like that from U-Haul!
VERNETTE D | Premières impressionsEverything at the facility was great. But uhaul charged me after offering a free month. That's been very annoying to deal with.
Daniel L | Premières impressionsVery organized, helpful and clean
Carla S | Expérience généraleIt would help immensely if I could access my unit after 9pm. Sometimes that is just as fast as I can get there. Also, I could not get a door open so I gave the key to my partner who was outside and opened the lock. When I told the staff about it the next day they said you had to "hit the door hard". I didn't think that was the best method of opening the door.
Heather B | Expérience généraleThey really saved me in a crazy situation with the free month storage, I don't know what I would have done without that offer. Alicia and her staff were super friendly and helpful.
Andrea H | Expérience généralePaid for a 10x10 but lost a nice amount of space due to the pillars be in the storage room, talked to customer service about it and was disregarded. Don't recommend storing items here you will not get what you pay for
Rushaud R | Expérience généraleDespite having made a reservation, there was no unit available. I'm unclear on why that happened, but the guy said it was happening a lot- which is a giant issue.
LILY G | Premières impressionsThe manager was always nice and she was very helpful every time
constance j | Expérience généraleMike was very efficient and friendly. He goes above and beyond to provide a great customer service experience. Merci.
Alvania V | Expérience généraleWhat a difference from the horrid unit I was paying 375 a month for in the Bronx. My expensive carpet was literally eaten by moths there without their insurance covering a penny. Everything about my experience on Oregon Ave was A plus.
Bertha B | Expérience généraleOverall, good experience and was able to keep my stuff there for almost 2 years with no issues. This U-haul location is probably the best one in the Philadelphia area.
Hannah J | Expérience généraleWe got stuck in after hour. Ms Hicks was so understanding and professional. We kept each other laughing. I just have to say, you had to be there. To truly understand.
Gina R | Premières impressionsI love renting from you guys
Elaine J | Premières impressionsStaff is wonderful, so helpful and friendly. They made everything easy.
Andrea W | Expérience généraleAccess code should be listed on app/webpage. Shouldn't have conflicting access times on website (said open until 10 PM but then also said accessible 24 hours a day).
Stephen D | Expérience généraleVery kind and helpful staff. Facility feels secure and clean.
Elizabeth T | Premières impressionsAlicia Hicks, was so helpful, friendly and efficient. She did everything possible to make this transition go easy and smoothly . Such an asset to this storage company. Thank you, I will recommend this uhaul company to anyone in need of a storage unit. Thank You! Susan
susan m | Premières impressionsOverall it got the job done. Lights by my unit did not work which made move-out a little tougher but no big deal. They did however lock my unit and I had to commute from out of state twice to get it resolved because the code was recorded incorrectly. Thought that would have allowed me an extra 11 hours to move my stuff out on the day my bill was due but never received any communication despite voicemails, an email and an office visit. Which left us a bit frustrated. The space is clean and gets the job done but communication is pretty terrible and one elevator always seems to be down.
Shane D | Expérience généraleI had to trader my items to this facility due to two different reasonings.One at the last location one one my units gotten broken into many items of mine were stolen(bose speaker, harmon speaker,pots&pans,alexas,business the list continues.I filed a report with the police and staff.I than transferred my items to the new unit.Prior to me doing that the last unit had Crew members and had water damage to specific units.So a lot of my items were damaged.Nothing was recovered staff gaslite me to believing they were helping me but nothing came from it.Im so happy to finally move my belongings out.I would never use them again.
Whitney B | Expérience généraleThe manager Alicia was extremely helpful. She saved our move and was the best!
Gregory H | Premières impressionsWas a little lost but I didn't really read directions clearly: it's hard to catch everything when not on a desktop and on the mobile things don't load on the screen as clearly as they would on a desktop browser. There was this very friendly lady in the service area that help with explaining to me which way to go and where to use the codes to access unit.
Thomas R | Online Move InWas not clear that I couldn't get into building/unit after 10 PM. I had my last load on the cart and was already in the building, but it must've just turned 10:00 and the elevator would no longer work. I had a few items sitting outside my unit and my unit was not locked, but there was no way for me to get to it. They do not have stairs in the building, which must be illegal since any building with elevators must also provide stairs in case of fire (contacting the city about that). I had to put the stuff from my last load back into the van, then into my car trunk, then haul it back up to my apartment. While "stuck" in the building after 10 PM, the person I was speaking to on the phone said she sent the location's GM an email asking her to lock my unit for me since I had to go out of town immediately after returning the van that night. I asked to be contacted to verify this happened, but I still don't know if my unit is locked or not since I never heard from anyone. There was broken glass on the first floor and dirt/woodchips on the second floor (where my unit was). Floors are not smooth so it made using the carts more difficult than what it should have been.
Stephen D | Online Move InThe keycard access and storage access hours were really convenient. There were numerous carts available for easy move of my items in and out of the facility. The loading dock was conveniently located and the temperature controlled units were exactly what I needed. The convenience of paying online each month was really helpful. I will be using this facility again.
JENNIFER B | Expérience généraleRegina made the rental process very easy to understand and walked me through the access card usage. She is so nice. I had a U-Haul location within walking distance of my former home, and I chose this one over that one because the service level and organization was so much higher.
DAVID J | Expérience généraleGreat staff. Very helpful She made things very easy
JOSHUA A | Premières impressionsThe staff here ROCKS!!! Always met with courtesy, smiles, helpfulness, and PATIENCE!
Anthony D | Expérience généraleThe manager was so friendly and professional
TIJANI H | Expérience généraleI had a unit for a month and moved out the 30th , I told them the same day that I moved out. They informed me that they would move me out . I'm assuming they forgot and it kept trying to bill me then put me in pre-lien.
Sharice N | Expérience généraleGabrielle went above and beyond to help us find something that fit our needs.
Brian C | Premières impressionsAlicia was friendly, professional and very helpful
JULIE P | Premières impressionsThe manager and staff where very helpful,accommodating,patient and very understanding.Graet customer service, and always available for any questions.
Maria R | Online Move InThe staff was friendly and extremely responsive to all of my questions and concerns. The facility was clean and well secured. I will use this facility again
GERALD L | Expérience généraleI did online check-in and assumed I could have moved in immediately. However, upon my arrival, the storage unit was locked with a padlock so I had to look for staff at the front desk to help me unlock the lock, which was quite inconvenient because if I went after office hour there wouldn't be anyone to assist me. The staff was helpful and timely anyway so I was able to complete my move-in without further hiccups.
Tu N | Online Move InEverything was great but... it did take 45 minutes to get checked in because of side conversations and socializing---just cost us some time with the truck. Otherwise, everything was great! Merci.
BONNIE K | Premières impressionsI've been a customer of U-Haul vehicle and storage locations for many years In Philadelphia and other areas. The Riverview location on Oregon Avenue is, without a doubt, the best U-Haul location I've done business with. Gabrielle was phenomenal when checking me into my storage unit, and my van rental experience was quick and efficient. I've already recommended this location to friends and family.
Jason L | Premières impressionsGabriel was very helpful and gave excellent customer service!
Monica W | Premières impressionsAppreciate the security of the facility. Need more parking spots.
Ginevra C | Expérience généraleOverall, the staff and management have proved top-notch, visit upon visit. Most specific comments of items needing attention are those primarily involving fellow customers and the need for professional services, beyond the staff. Cart availability was an issue. There were numerous times when upon arrival for a segment of my move(s) - there were no carts to use [three storage units filled and vacated within two month period, over numerous segments]. When a truck is rented and a crew is hired and on hand, that complicates and increases the cost and stress of moving significantly. Solution may include more carts (with tracking chip???), especially given the number of units housed at this location; and, reinforcement of the cart honor system through signage at each floor's elevators to take only carts actively in use use (no storage between trips), return carts to cart parking upon each storage departure (not abandoned on unit floor), and programmed panel reminders with each card swipe (check-in, each elevator swipe, check-out). #1 - Storage facility well-lit: All well-lit though designers/architects/electricians would have done well to include some motion-censored level of lighting per unit. #5 - Facility clean and well maintained: Plumber needed for bathroom toilets. Always clogged. Too low flow for 'public' use. 5th FLR, where my units were, has concrete deterioration in patches along the walkway making for sections of gravel path which the carts are hard to roll over. Best to staff and manager - they're great!
Beatrice R | Expérience généraleAmazing staff and amazing service.
Johnathan A | Expérience généraleEasy and safe no stress
Victor O | Expérience généraleExcellent staff, well maintained facility. Very organized and excellent security. Thanks so much for the superb customer service! V. Richardson
VICKI R | Expérience généraleVery Amazing service
Melanie C | Premières impressionsStaff was very helpful! Thank you.
alice e | Premières impressionsStaff if horrible especially Alicia
Markeem K | Expérience généraleThe staff was extremely helpful & educated me along the way with tools/ equipment needed to have a smooth move in.
Jamile C | Premières impressionsLock that was purchased online wasn't available in this store or anywhere nearby. Drive in door to facility was out of service. Carts provided aren't big enough to transport furniture on. Staff was not helpful whatsoever and took 45 min to check in while I was the only customer there.
Kaylee T | Premières impressionsThere was one person working and he was working very hard He is very kind and accommodating and knowledgeable But he can't be everywhere at one time. People waited in line for a long time home I am because the computers were down it took us, over an hour and 20 minutes, to get an elevator to open and take us upstairs to our storage space. The card didn't work and the pin didn't work and the second pin we were given didn't work. And we called from the elevator but the one employee was very Busy and could not answer, so we waited at home while we waited and waited and we waited. I'm a little concerned that this will happen every time I get there because it turned what should've been 45 minutes into a 2 1/2 hours
JAMES C | Premières impressionsThe workers here were extremely kinda and helpful.
Janet L | Expérience généralefrom my experience on 7/31: eric was very courteous on the telephone and behind the desk once i arrived. eric was professional when a keycard initially malfunctioned - he and the lady there (i forgot her name but her blue uhaul top with the reflecto-tape was drippin'). eric was helpful in showing me where the equipment was, how to operate the keycard, and when he found a unit close to the elevators. 8 e oregon is not my closest uhaul, but i had a feeling it would be the best. tbh the facility exceeded my expectations and eric (along with his co-worker) are fantastic. thank you so much! -alison
Eden A | Premières impressionsRegina was really friendly and very helpful. I appreciate all of the people at this place. They have to deal with some very bougie people.
Ken W | Premières impressionsGreat and really easy to navigate.
John P | Premières impressionsLearning experience for me but hopefully everything is straightened out in a few days. Treat them well they treat you well
ROBERT K | Expérience généraleAlicia was extremely helpful and accommodating!!
Chloe T | Premières impressionsA day prior to moving out of my storage unit, I spoke with the location's UHAUL customer representative about an after-hours (post 10:00pm) move ahead of a trip across country. The UHAUL rep assured me that an after-hours move/check-out was possible and, as is standard operating procedure, that the only thing needed to access the facility is my storage keycard. Furthermore, the rep noted that in the event of any issues, UHAUL has a designated after-hours General Manager on duty to assist. Feeling good about the procedures in place, I proceeded with the move, starting the move-out process at 9:40pm. Well, about 1/4 of the way through, as we took the first load downstairs and exited the elevator, access was cut off promptly at 10:00pm - meaning, I could not come back up the elevator to grab the rest of my belongings or at the very least close the wide-open storage unit. To contextualize, I have PAID movers who are carrying my belongings from storage unit to truck outside before heading off for the night to a destination across country. But wait, this should not be problem because according to numerous signs inside the storage building and the customer representative whom I spoke with earlier, there's an "after-hours" manager on call to resolve any issues! Unfortunately that was not the case. After about a dozen phone calls, several texts, and voicemails left to the said after-hours GM, Alicia Hicks, I and the movers had to give up and, quite literally, leave my storage unit open with personal belongings fully exposed. What's worse is that I had to hire additional movers to come in the following day to pick up the rest of my belongings. Again, because this was a trip across country, this fiasco caused by AFTER-HOURS GM refusing to answer her phone cost me over $1000 in costs. Not only unprofessional but absolutely unacceptable. As a side note, when we initially entered the storage unit, alarms were blaring yet no security or UHAUL manager was on site. UHAUL is negligent and absolutely careless - needless to say, I will never rent trucks or storage units at UHAUL again.
Vilen P | Expérience généraleIt’s not good with the columns taking up a lot of space that I’m paying high money for
Dana T | Premières impressionsI received extra-special service from Alicia when unforeseen circumstances made it necessary for me to drop the rental without properly checking in ...and at the wrong location! She took care of everything.
Terence F | Online Move InThe staff was very helpful and courteous. Would recommend that facility to my family and friends.
RONALDDENNIS T | Expérience généraleBravo!
VICKI R | Premières impressionsI was HUGELY disappointed. I ordered at 10x10x10 room and when I arrived on moving day, instead I received two 10x1x5 units next to each other. I had already paid for movers and was moved out of my apartment so I had no choice given there was no one at the facility to help. I'm so disappointed. I'm looking forward to gathering my things and leaving ASAP.
CAMERON B | Online Move InThe facility is pretty clean, The staff is very helpful, only downside i had was that it wasnt open 24/7. The latest they stayed open for me was by 10pm which was disappointing because the rooms arent cheap to rent.
Sandra O | Expérience généraleExcellent service à la clientèle. Staff went the extra mile to meet my needs. The manager made herself available if any problems arose. Six out of five stars!!
CRAIG S | Premières impressionsThe facility did not have water in the bathrooms. The toilet did not flush. The bathrooms were filthy. The vehicle was filthy and smelled horribly of cheap cleansing product " Fabulouso" which does not disinfect. It took your breath away. When you left the vehicle your clothes smelled like it for hours which you needed a shower right away. Lastly upon returning the vehicle there wasn't anyone in the building to check you out. I waited over 20 minutes for someone to appear.
Kathleen T | Expérience généraleIt said a lock was provided in the unit there was no lock in there. The girl at the front desk was very rude would not use this location again nor recommend to a stranger let alone a friend.
ISHANI E | Online Move InI wish I could remember the name of the woman who helped me at the Oregon Avenue location, because she was so, so helpful and answered all of my questions as a first-time renter of a storage unit. She promptly got me up to my unit, reminded me of all the necessary access information, and was very friendly. I would definitely recommend this location to a friend.
Alyvia W | Online Move InAfter goin to two different uhauls dealing with very unprofessional staff. It was nice to come to one and be greeted by a friendly face Ms. Regina Hicks went above and beyond to assure that we found the storage unit that I was looking for. Being an elderly person she made sure I was able to get a unit that I did not have to go far for. I really appreciate her patience and professionalism. She is what your other staff should be like.
Amelia T | Premières impressionsI wouldn't recommend this dump to my worst enemy. The staff and the manager are completely incompetent and rude. I've been storing for years and never had such a horrible experience. DO NOT deal with these people! They have no idea what good customer service is. What a joke!!!! 冷
Kevin B | Expérience généraleReceived an email with a code that would allow me access into building. Code didn't work..when office opened received card so i may swipe in- also didnt work.
Michael C | Online Move InThere should definitely be later hours for those of us that need it. To pay extra for that is kinda unheard of (to me). It should already be in with the price of the storage unit
Krista N | Premières impressionsyou are better than good. Gene
GENE B | Premières impressionsGreat business.
Latisha D | Premières impressionsNone at this time
ARTHUR L | Premières impressionsAlicia Hicks was friendly, courteous knowledgeable and professional
Larry A | Premières impressionsSometimes I found myself having trouble locating an employee for assistance. That being said Alicia has been VERY helpful. i really enjoy the cleanliness and organization of the location. thank you !!!
MOHAMMED S | Premières impressionsI maintained a storage unit for 3 1/2 years. I moved out and two days prior to my move my payment was processed. I asked if I would get a pro rata credit for the 28 days I was told no because I received the first month free when I initiated my storage rental. I feel like the first month free was like a bonus for me renting at U-Haul not a disadvantage. I should of gotten a 28 day credit.
Katherine A | Expérience généraleStaff is energetic and smart. A pleasure to deal with.
Mary A | Premières impressionsI never knew I was not going to get my refund back or else I would’ve kept my garage to the 22nd or 21st of October I’ve never received a free month and which I wouldn’t know what I have to do with it because then you’re charging you at the end if it was a free month but I never got a free month nor do I get a military discount I called that double dipping someone pays for a garage and now you run it out to someone else you got double payment for that one unit I would recommend it to no one or to make sure when you check out you stay until your bill is due next
Carla C | Expérience généraleStaff excellent.
Marion M | Expérience généraleMost the employees were incredibly friendly & helpful. There were a couple that almost acted like they didn't even work there or know anything.
Hannah P | Expérience généraleEveryone is very helpful
maria n | Premières impressionsIn general, this location met our storage needs. The location manager, Alicia Hicks, was friendly when I was able to make contact with her, but this was rare. Originally, she extended a monthly discount to us to price match a quote given to us for our size unit by a different Uhaul facility. After a little over a year, that discount was removed by senior mgmt without notification to us. I filed a claim with customer service and Alicia told me that she'd follow-up with senior mgmt to look into whether something could be done. After we (and seemingly Alicia) were given the run-around for almost a month, and after submitting multiple follow-up claims requesting a callback for an update, we eventually decided to take our business elsewhere due to the lack of communication and feeling like it just wasn't worth the hassle. On the day we decided to move out, the garage door at the facility was not working, which prevented us from being able to park close to the elevators and made the move-out process more difficult than it needed to be. Although it seemed like Alicia was doing her best to move the process forward, we would've appreciated better communication from either this location's staff and/or the customer service team that handled the claim intake. Had someone from senior mgmt reached out to us, we would've considered maintaining our storage unit.
Erich D | Expérience généraleThe employee I dealt with seemed overworked and frustrated both times I dealt with him. He was polite majority of the time and helpful also. Uhaul needs to give their employees more support according to the size of the facility.
Sean N | Expérience généraleAlicia was very helpful and very patient with not only myself but while I observed how she was dealing with other customers even while she was under a lot of work she still maintained her composure and kept a smile on her face,I was truly impressed
Dwayne B | Expérience généraleRegina was very professional and informed, she helped make the process easy I also brought the wordlock pad lock for the unit I am renting, this pad lock is awlful, I can not open the lock or reset it, I have emailed the company, but I think Uhaul should stop selling this lock.
KATHLEEN J | Premières impressionsEveryone works very hard at this facility.
Christina M | Premières impressionsThis unhappy review is for 314-322 N 13th St, Philadelphia, PA. I reserved a unit on May 15 through the website (#808042-00115070). I showed up the day before I planned to move all my stuff into storage and they said there were no units available! That the website was allowing people to make reservations even though they hadn't any available for months? The staff at 13th Street found a unit at 8 E Oregon. Other than that, they were close to useless. Very dismissive, like it's not their problem. Ok, it's not their fault that U-Haul's website is busted, but why did no one call me ahead of time??? Can you imagine showing up with movers and a truck full of stuff, only to find out you have no unit? That's inexcusable.
Charles P | Premières impressionsAlicia Hicks and her team where friendly and very professional. It was a great experience.
Renee A | Expérience généraleI would like to say my experience has been wonderful the two young ladies forgive me I can't remember their names were very helpful answer all my questions. And we're very friendly. And I really did feel like they value be as a customer. I wish I had known of this place last year when I was looking for a storage company that is one reason I'm leaving where I'm at now they do not value their customers. I look forward to doing business with you guys thanks again.
James W | Expérience généraleEvery single time I rent a Uhaul it takes half an hour. Every time! Doesn't matter how much I do in advance online to expedite the process. It's absolutely ridiculous. The single person at the front desk (one person for all truck rental and storage needs) was very polite and professional.
john k | Expérience généraleThe staff were very helpful and accommodating, however, the elevator was consistently finicky and we had to switch units several times due to elevator complications.
Isabelle K | Premières impressionsWhile the staff member was very nice and professional, the facility was unacceptable. The gate on the loading dock was broken/unavailable. Also my storage unit has a giant column in the middle which hindered me from fitting everything in my unit. When choosing a storage unit, one expects to receive every square inch.
Keisha W | Premières impressionsAlicia is very professional and has a relaxed welcoming friendly manner.
john k | Premières impressionsI been having problems with the desk from day 1 . I get paid different days so for 1 day late they would lock my doors and it will take then 3 hrs of me standing their waiting for someone to unlock my unit , I explain to then and they just act like they didn't care ! But I can't remember the persons name that help me so much i would give him 10 stars ! He understands what happened I just wish everyone was like him ! I would like to let him know he is the best and theirs still people out their that really do care Thank you
Carla C | Premières impressionsExtremely helpful
Natasha C | Premières impressionsGreat staff you can drive into a dry unloading area very clean and bright..
wayne f | Premières impressionsEveryone is so helpful!!! Alicia Hicks is a awesome manager with great people skills to help your transition go as smooth as possible. Thank you for all of your help!!!
Kathleen T | Premières impressionsReally liked this storage facility.
Alana L | Expérience généraleJordan is a complete gem and overall great person and employee. He CARES, is kind, patient and considerate. GIVE HIM A RAISE! Those kinds of people are hard to come by in the world we live in today.
Shelby D | Expérience généraleThey took forever to find the key they put on my storage unit . I would of been done moving out in less then a hour !! But being as though they couldn't find the key it too like 2 hours
Aeisha J | Expérience généraleThe staff at this location is exceptional. Thank you to Kelly, Alicia and Jordan for making our year at Uhaul easy and stress free.
Kind C | Expérience généraleI felt like i mattered thru the whole process...
Mike T | Expérience généraleIt was very easy to rent our storage unit. The facility is new and very clean. The associate that assisted us was helpful and friendly.
Heather N | Premières impressionsGreat value for money, and nice folks to work with.
barton g | Expérience généraleOur agent was very helpful compared to the lackadaisical performance at the one at Quartermaster plaza 👍
Magdalena B | Premières impressionsGood customer service
tiffany d | Premières impressionsThe unit was very clean, and reasonably priced.
regine m | Expérience généraleThe staff sucks. Huge rip off. Terrible service
Robert W | Expérience généraleNeed to prorate storage units according to usage
Klayton W | Expérience généraleJordan was very good at helping us and we were pleased with his service. Merci.
Erica B | Premières impressionsI drove 15 miles and got charged for 4 gallons of gas. When I pointed this oversight out to the rep, she said nothing could be done since the ticket had already been closed. Seems unfair to me.
barton g | Premières impressionsThe worst experience i have ever encountered, manger is the worst ever please don't ever ever use this facility. 🤨🤨🤨🤨🤨
Anita B | Premières impressionsYesterday we tried to go in and look at the facility space and couldn't get access to it after paying for it. Today, we loaded our truck, drove over to the space and still can't get access to it!
Joan L | Premières impressionsExcellent
Art M | Expérience généraleAlicia was so helpful and very knowledgeable.
Marion M | Premières impressionsYou guys are awesome!
Kareema W | Premières impressionsGreat service
Marinath J | Expérience généraleTerrible service.. Was there for over an hour.. Wrong storage area...TWICE!.. Lack of considertion for the customer.. The incharge Woman was good.. The rest were horrible...
Mike T | Premières impressionsEasy process for moving my stuff into and out of storage.
Jeffrey F | Expérience généraleJordan made the move in easy!
Matthew K | Premières impressionsDavid was extraordinarily helpful, patient, and even a bit funny! A great member of your team. Eric Hamlin
Eric H | Premières impressionsThank you U Haul and a great co . To have you in our country prices are great too.
earnie d | Expérience généraleClean facility and simple process
Albert S | Expérience généraleThe staff was incredibly friendly and helpful.
Molly R | Expérience généraleConfusing card entry though
Albert S | Premières impressionsThe staff and customer experience at this location exceed all expectations. Not only would I recommend this location, I have already done so several times. Merci.
Timothy M | Expérience généraleA SPECIAL THANK YOU, to GM Tonyetta, @ E. Oregon Ave. Phila., Pa. 19148 for , all of her help.Sad to see her go.
Rose M | Premières impressionsS Cobb Dr SmyrnaTamir @ 61 & Lancaster, Tonyetta @ E Oregon ave & Candida @ cust serv Saved the day! After a 14hr drive, storage res was lost.? Got 4 hours behind with unloading & extra mileage
DANNIELLA R | Premières impressionsJordan Derricotte did an outstanding job helping me get the right locker and interacting with Toyetta Christy about my future needs for more space. Anthony Seraphin
Joseph S | Premières impressionsWell, for Airline Folks such as myself, 7a-7p isn't convenient; we need, at least, access until midnight. Love the cleanliness, friendliness and indoor-iness of the facility!
Roseann B | Expérience généraleI keep having charges for unknown reason! Have to follow-up couple of times just to pick-up the storage pod!
FRANCIS J | Expérience généraleI really like the whole experience that professionalism and the courtesy that they'd given me very helpful I like the way that they offer assistance and help me with the situation I'm definitely recom
tim p | Expérience généraleThe general manager was very accommodating. She allowed us to see unit with and without the pillar in them to allow us to make a sound judgement as to storage.
Carrie P | Premières impressionsGreat service, helpful staff, very positive experience.
Karl H | Expérience généraleMy storage was less space than I requested, since it has a big white pillar and a wall taking away a percent of what I needed.
Best F | Premières impressionsThe workers were excellent just wish that they recognize military and give us a discount ,
Carla C | Premières impressionsRude customer service that doesn't offer any advice. It takes very long until you get to talk with the right person when you call. Very expensive for the services you offer.
Ioana C | Expérience généraleVery easy access and carts available for moving items
Roseanne P | Expérience généraleStaff was very helpful
William F | Expérience généraleIt's hard to reach the person who know about my case (the manager). Other personnel can't seem to find my reservation and kept on having issues. Don't know how it looks like bc never been there.
Lan C | Expérience généraleNo prorate when I checked out 3 weeks before the end of my paid month is ridiculous and unacceptable.
William H | Expérience généraleVery pleased with the service
Evelyn S | Expérience généraleEverything in side the U-haul Self-storage was beyond perfect. However the elevator gave me the impression that it needed maintenance ( it bounced roughly) for my taste and my opinion.
leah m | Expérience généraleIn particular I appreciated the excellent service of Kelly and Anthony
sy r | Expérience généraleBest uhaul location I have ever been to. Clean, organized, efficient, and friendly!
Katherine S | Expérience généraleThere was a leak in the ceiling which caused water damage to my belongings. The staff generally didn't handle the situation well, between poor communication, incorrect charges, and disorganization.
Erica H | Expérience généraleThe staffs and service were all great!! Thank you!
ayako m | Expérience généraleExcellent
JESSICA H | Expérience généraleI'llnever use any UHaul service again Strongly recommend the same to all!! Especially OregonAvUBox storage. Stay away from auto pay onCC They use it to their advantage unprofessional in every way!!!
LISA L | Expérience générales/o
Jacob B | Expérience généraleIndividual employees and staff were great. They were awesome and helpful. The disorganized uhaul experience, website, customer service phone number and multiple fraudulent charges, sucked.
John S | Expérience généraleKelly the manager is fantastic. UHaul's website is absolutely terrible, so it just took a while to get to her. But the move was a little quirky, and Kelly helped us coordinate for maximum efficiency.
sanhita s | Expérience généraleYou needed more people in the store to get everyone taken care of it took 45 mins just to do one person then another 30 mins to do an other one is wrong there you have a line waiting an hour or more.
gary b | RéservationHours very limited; off-hours access was not yet implemented. Due to delays in moving people showing up, they couldn't finish moving my belongings into the storage unit! This was really unfortunate.
Jaydeep B | Expérience généraleGood location. Friendly, helpful staff.
Richard P | Expérience généraleApparently all 10x10 have giant poles in them, which reduces the space. Floor is not temperature controlled. It's unbearably hot. No stairs - fire hazard
Erica H | RéservationMr Curry at 12th is rude, and demeaning. I almost went to pier 40 to rent space. guys at Oregon are awesome. The grade is for them.
MARK H | RéservationTerrible customer service.
Ryan L | Expérience généraleTerrible customer service trying to arrange delivery of Ubox. Transferred to national customer service. Even shipment manager and regional reservation manager were not helpful.
Ryan L | Expérience généraleIn theory, UBox delivery and storage is a great service. This facility seems disorganized and unconcerned with customer needs. My delivery was inexplicably delayed, and no one was accessible to help.
Patrick B | Expérience généraleStaff was excellent. This was the best U-haul experience to date.
Aaron W | Expérience généraleStaff was nice and helpful when I called after getting lost. Not great that they put the UBoxes out in the open when people come to access them. Really unpleasant when I went, since it was raining.
KELSEY S | Expérience généraleWould have rated more, but the monitors wasn't working and they still working on the 24 hr system
Elaine B | Expérience générale