Customer Reviews for U-Haul Moving & Storage of Roanoke

3 622 évaluations

1600 Mesa Butte Ct   Roanoke, TX 76262
(@ Hwy 114)

(817) 491-1114

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(817) 491-1114

1600 Mesa Butte Ct
Roanoke, TX 76262
(@ Hwy 114)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan S. 
Évaluation :
5

Just check for seam leaks.

Kira K. 
Évaluation :
5

The location itself was on a dirt/gravel lot atop a small hill. To reach it, one had to drive up a steep, bumpy, pot-holed road. The attendant at the location was great (fast and efficient). That is why I'd still recommend this location to a friend.

Jay P. 
Évaluation :
5

Our family has rented storage, trucks, and flatbeds from this location and they are always welcoming and super nice. On top of that they are knoledgeable and try to help. They understand and can identify your needs. Moving can be stressful, but at least this rental process, went well.

Kayla M. 
Évaluation :
5

Windshield was dirty. Everything else was great.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dedbie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Moabe M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad T. 
Évaluation :
5

Trailer had a minor issue, but staff was helpful. They always treat me great at this location.

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Everything was excellent except the entry road is in horrible condition. I'm not sure who is responsible for road maintenance, but it needs repair.

Janetta B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
5

The Wrights were very nice and extremely helpful

Katrina N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald B. 
Évaluation :
5

Roanoke Location & staff was very helpful and easy to work with. U-Haul Online staff and securing the truck, getting moved to multiple locations and switching equipment was a horrible experience.

Rhett B. 
Évaluation :
5

Ms. Rebecca was the absolute best!!!! She was very personable and knowledgeable about her job. Her customer service skills were the just awesome.

SHARON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy A. 
Évaluation :
4

Not charge so much for mileage.

David H. 
Évaluation :
5

Great experience. Fast and friendly service.

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Florent S. 
Évaluation :
5

Good Job!

Joe N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

very well managed, products are exactly as stated

Gregory J. 
Évaluation :
5

Thank you so much for accommodating. Great staff and service in Roanoke!

Loraine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Venkatakalyan P. 
Évaluation :
5

Very easy check in. Very smooth.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn M. 
Évaluation :
5

Easy pick up and drop off. Friendly helpers.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody M. 
Évaluation :
5

Great service! Always friendly attendants whenever I need them. The after-hours drop off area is too small however. I've done two different late-hour returns (once with a 6x12 cargo trailer and once with a 17-ft truck) and both times I had to do some tricky maneuvering to fit my returns without hitting or blocking something. A minor quibble in an otherwise great operation and location (entrance-road aside… yikes! )

Terry O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek H. 
Évaluation :
5

Rien

Colleen H. 
Évaluation :
4

Had a blow out on a bad tire 2 hours into the rental. Took Uhaul an hour to “find someone” to come change the tire and then 3 more hours for the person to come. 4 hours of daylight wasted sitting on the side of the road.

Lisa K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anjali P. 
Évaluation :
5

Friendly and courteous service. I used this location various times and always professional.

Frank E. 
Évaluation :
5

Issue with trailer wiring, u haul rep repaired it quickly.

Henry W. 
Évaluation :
3

The person at rental did great, the person who checked in failed to send receipt of trailer arriving.

Gustavo G. 
Évaluation :
5

Great experience overall

patrica H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Great service, nicest people!

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brady M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonita R. 
Évaluation :
5

Great service

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer J. 
Évaluation :
5

They were very helpful and would highly recommend this location for anyone needing their services.

Kent A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Very Accommodating!!

David K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danelle k.  |  Premières impressions 
Évaluation :
5

Thank you!!

BARBARA W. 
Évaluation :
5

Great service here as always.

Jonathan L. 
Évaluation :
5

Ritchie and Rebecca are great! They're easy to work with and very friendly.

Corbett W.  |  Premières impressions 
Évaluation :
5

Always excellent service at Roanoke U-Haul. I highly recommend Roanoke U-Haul

John D. 
Évaluation :
5

Staff was polite, punctual and very knowledgeable about the whole check in process as well ready to assist me with getting a unit to store my belongings.

Mark D. 
Évaluation :
5

Do the moving for me ? I really like people and service at 1600 Mesa butte location . Always go there first for all rentals .

Ronald G. 
Évaluation :
5

Super quick and easy process!

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Lee K.  |  Expérience générale 
Évaluation :
5

Very efficient and accommodating operation !

michael G. 
Évaluation :
4

Great people keep doing what they are doing.

Jaime G. 
Évaluation :
5

Most excellent place!

DAVID F. 
Évaluation :
3

The road has been an issue for 20 years going up the hill Charging me a 1 dollar environmental fee is insulting. Add a dollar to the price od the truck if you need to. Imagine McDonald's tacking on an extra dollar for your quarter pounder meal without advertising that in the price at first kind of seems ridiculous doesn't it. It angers me every time I rent a truck from you guys if there were somewhere else I could rent I would do it looks like Home Depot is on their way

Kristopher W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sheila F. 
Évaluation :
5

Very helpful and attentive to my requests. Merci!

Jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Rebecca was a dream to work with. She made everything so simple and painless. From the reservation making through returning the equipment, it was a breeze. She is friendly, has great customer service, and is always willing to help the customer out where they need it. We needed to extend our rental time for a few hours, and she was able to accommodate us and give us a discount for the extra time that we needed the truck for. I was also helpful with gas and her equipment was clean, easy to use, and ran very well. I would definitely recommend her location and when we are in need of another U-Haul truck this is where we will be renting from.

Cassandra J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUG J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sob V. 
Évaluation :
5

Friendly manager

mark I. 
Évaluation :
5

Awesome as usual. We have used this location before. Thanks again

Mike C. 
Évaluation :
5

Very friendly and eager to help. Appreciate good customer service!

Dale E. 
Évaluation :
5

Everything was great! No improvements needed!

Lisa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deniece S.  |  Premières impressions 
Évaluation :
5

This is an amazing place to get a U-Haul !!!

Saleem K. 
Évaluation :
5

Also, don't change a thing. Great service as it stands

Luis C. 
Évaluation :
5

It was perfect.

Julie A. 
Évaluation :
5

Always good

Mike R. 
Évaluation :
5

Very easy check in and friendly staff. I don't remember the lady's name that helped me when I got there but was very friendly and service with a smile. When I returned the equipment, the gentleman that was there during the return was equally nice with a smile. Thank you guys for a pleasant rental experience. I appreciate it!

Michael B. 
Évaluation :
3

Staff was very friendly and caring. Actually cared about my safety picking up and dropping off the truck.

Antrice L. 
Évaluation :
5

The staff was very friendly and helpful. They were able to help us quickly and we were very satisfied with their pricing.

Jamie H.  |  Premières impressions 
Évaluation :
1

Filthy!! Our Unit, #110, always had standing, muddy water right in front of it. Moving in and out all our shoes & vehicles got dirty. Smell is horrific too. Website pictures are very misleading!!! For our move out on 2/20/22, there was trash everywhere in the row of our unit - including: nails, shrapnel, and re-bar. We had to get a locksmith from Michael's Keys to sauter off our lock, and he said it was the most run down U-haul facility he had ever seen. Our rolltop door had more than half of the weather stripping missing off the bottom of the door; therefore, any rodent could have easily sought refuge in our mattresses. Please send someone from corporate to audit this DUMP!!! I took pictures. I'm telling/showing anyone that will listen just how awful this property is. Waste of money!!

Dustin A.  |  Expérience générale 
Évaluation :
5

Quality service up and down, could not be any better

Cody H. 
Évaluation :
5

This is my favorite Uhaul location near my home. They are very customer oriented and always pleasant.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Very fast and simple to pick up the vehicle. Kind staff.

Dylan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie S. 
Évaluation :
4

fast and accomodating service

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymean B. 
Évaluation :
1

The folks are awesome. Store was clean, general condition of the facility is neat and easy to navigate.. My "24 hr access" wasn't available, I swiped my card over and over again and finally somehow the gate opened! Then I get to my unit a little after 4àm. Everything I own from my little apartment is in my pick up. I'm ready to unload and then get on the road Heading for Mississippi for work! But unfortunately there was a lock on my unit. So much for trying not to pay the month to month rate at my complex, I start brain storming about what to do cause I really don't have the money.. so I head to the gate to get ready to possibly roll the eviction timing dice.. Now I'm at the gate, made sure my load didn't shift so I can safely navigate my way home.. Can't get out... I will spare u the details, but literally had a melt down, I felt trapped, I felt duped, most of which is totally on me and typically I'm stronger than that but I'm literally at one of the lowest points of my life. Again nothing that's y'all's fault but damnit this one in a million experience just plain hurt more than it has upset me. In closing Im a returning customer for a reason. And I know this isn't the norm, and I know y'all do right and make right. Out of respect I chose to type, I was uncertain if I called if I would be upset and speak harshly or have an unpleasant tone or if I would just busy out crying lol.

DENERIK S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sarah B. 
Évaluation :
5

The owners of this Uhaul were very friendly and made the whole checkout/checkin a very pleasant experience.

Rebecca M. 
Évaluation :
4

Office smelled like smoke or something. Otherwise excellent service, highly recommend, and would definitely return for rentals.

Bryan J. 
Évaluation :
2

Unit had holes in backwall. Mice had been getting in thus mouse traps. Unit wasn't swept out before renting. Had to make room for storage at sons which is what I was trying to get away from since there was no room.

Jeffrey M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sefula M. 
Évaluation :
3

Unit back wall overhangs cement flooring. Mice trap in unit. Experienced mice chewing on boxes and my belongings. Can't move anything of value into unit.

Jeffrey M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Very friendly staff. Great experience. Will definitely rent from this location again.

Ryan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary T. 
Évaluation :
5

Rebecca was so very helpful and friendly. We will be back

Joe Bob R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelia N.  |  Premières impressions 
Évaluation :
2

The problem is the entrance - the hill is steep which enters on 114. The road on the hill is in major need of maintenance- repair!

kathleen b.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LANCE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig P.  |  Expérience générale 
Évaluation :
1

Muddy mess!!!! Also, I didn't know I needed to bring a broom to sweep the unit clean before moving items in. Our newly aassigned unit #110 was awful to try to move into. There were inches of standing, muddy water all the way up to the concrete edge of the unit. Our brand new, white King mattresses, leather couches, and upholstered chairs now have black muddy water stains because it was impossible to unload and place our belongings in the unit without getting our feet filthy muddy and soaking wet. I had new plastic sheeting to set the mattresses on & cover them, since the original plastic got torn during the move. Unfortunately, the movers repeatedly and unavoidably got mud on the clean plastic. I'm hopeful management will have several loads of gravel delivered/spread. The pictures of the property I saw when selecting this property showed clean, concrete paved driveways. The only positive comment I can say is the man working in the office was professional and courteous, but there was a long line of people out the office door. That poor kid was covering the entire property alone. This U-Haul facility has been neglected and grossly misrepresented and managed. I took several pictures to submit to the corporate office.

Dustin A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sariyah G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F.  |  Premières impressions 
Évaluation :
5

The staff was extremely helpful.

Patrick M.  |  Expérience générale 
Évaluation :
5

So nice… so convenient… and informative. Very quick in assessment and taking care of all the paperwork…

Lee M.  |  Premières impressions 
Évaluation :
3

I can't say that I didn't try to find a storage with no mice there's mouse poop & pee all over the boxes. A couple of staff members with blonde hair are really friendly and kind to me and I can't thank them enough for buying me time to clear out the storage.

Ethan N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BARBARA R.  |  Expérience générale 
Évaluation :
5

Property manager deserves a raise!!

Douglas D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

phil b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joana A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haylee R.  |  Premières impressions 
Évaluation :
5

I would so highly recommend this place ! The staff was super helpful down to trying to help me find a place to live when I first came ! I asked for recommendations and the staff pointed me in several great directions. Move-out was a breeze and again the staff was friendly and efficient!

DEIDRE V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEONARD V.  |  Expérience générale 
Évaluation :
5

Friendly and professional staff with good interpersonal skills.

WADE H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles M.  |  Expérience générale 
Évaluation :
5

Both facilities had great and friendly!

Tessa S.  |  Premières impressions 
Évaluation :
5

Always friendly thank you

David F.  |  Premières impressions 
Évaluation :
4

Only the few times I had face to face contact, they were slammed. Even turning in the cargo van on 6/18/2021, waited 15 minutes or so to o ly be told it would take at least 30 minutes before they inspect and close out reservation.

Christina H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darryl S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK K.  |  Premières impressions 
Évaluation :
3

Not the staff but the road access is not maintained, large pits and erosion , grounds around storage unit, large gravel hard to walk on and deep erosions. I would think "UHAUL" would have put the money into the grounds. My storage is temporary, but would never store here again.

Debra G.  |  Premières impressions 
Évaluation :
5

Rebecca and Rachel were very helpful over the phone which made moving my daughter a lot less stressful

Jordan S.  |  Premières impressions 
Évaluation :
4

The young lady that helped me was so kind. My son had passed away 2 days earlier and I was trying to get his things stored safely and she was very patient and kind they all my tears and apologies. They young man on the other hand not so much. If you could commend her for being so compassionate it would mean the world to me.

Leigh D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon M.  |  Online Move In 
Évaluation :
5

Quick and easy move in process. Staff was prompt to answer any questions that I had. Appreciate the opportunity to do business with this location!

Gail J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H.  |  Premières impressions 
Évaluation :
4

Only issue I have with this facility is nobody answers the phone.

DARREN S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher R.  |  Expérience générale 
Évaluation :
5

The whole renting and move-in process was very easy and the employee in the office was really friendly when I went to ask a question!

Taylor J.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert T.  |  Premières impressions 
Évaluation :
5

We dealt with Richie Wright at 1600 Mesa Butte Ct., Roanoke, Tx. We cannot say enough good things about Mr. Wright. He was friendly, helpful and accommodating in every way. We would certainly recommend him and his office to all our friends and family.

Manuel S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nai S.  |  Expérience générale 
Évaluation :
1

I moved out of this storage Dec 5, 2020. There was no lock an the door was open I asked the young man in the office if a mattress I had left could be removed at my cost he said they would just throw it in the dumpster..... now 5 months later I'm being told they are auctioning this storage off? How when it was open n unlocked and your employee ok'd 1 mattress being left to be disposed of.... over $500 in fees and some poor fool will buy on this storage that they locked an created a whole situation.... I have contacted corporate 7 times an each time told do not worry it will be taken care of.... today I got an email thanking me for my business an asking for a review..... so here we are.... bunch of scammers at this location.....

Leia K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla G.  |  Online Move In 
Évaluation :
5

Richie is "the man". Very helpful, cordial, respectful and friendly. Awesome guy! i have not met Rebecca yet but am sure she is equally very nice person like Richie! Thank you very much!

Ramon J.  |  Premières impressions 
Évaluation :
5

Aucun

Alfred T.  |  Expérience générale 
Évaluation :
5

The person that helped me was very friendly and helpful. She really did a great job.

Neri C.  |  Premières impressions 
Évaluation :
4

The folks were very friendly.

roland g.  |  Premières impressions 
Évaluation :
5

Very accommodating and professional! All employees are friendly and always welcoming.

ally n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan A.  |  Expérience générale 
Évaluation :
4

Rebecca is smart and friendly. The only reason I moved out was no available climate controlled unit for me.

ANDREW G.  |  Expérience générale 
Évaluation :
5

Great service, Richie was very friendly and very helpful.

Sven H.  |  Premières impressions 
Évaluation :
5

I would definitely Rent from this Location in the future.

Tim B.  |  Expérience générale 
Évaluation :
5

I really enjoyed this storage facility and if needed, I would recommend everyone who need a storage to consider this location first. The facility stays very clean and the the employee are super nice, friendly all of the times to all customers. If they can assist you. You can not find a storage as clean and nicer employees for a company.. if I was the owner, I would grant them a pay raise.. Thank you....

lopaka K.  |  Expérience générale 
Évaluation :
5

Rebecca was extremely helpful and friendly! She made the process so quick and easy and took all the extra steps to make my storage experience exceed all expectations. I would definitely recommend using the Roanoke, TX location to anyone looking for a little extra space!!

Erica B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin T.  |  Expérience générale 
Évaluation :
5

Rebecca & her staff were wonderful!

AMANDA S.  |  Expérience générale 
Évaluation :
5

Richie was very helpful.

PHILIP S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERROLD V.  |  Premières impressions 
Évaluation :
5

Great service!!!!

Eduardo R.  |  Expérience générale 
Évaluation :
4

Great location and service! There is a lot of large water puddles on the storage property, but other than that, completely satisfied.

Robert S.  |  Premières impressions 
Évaluation :
4

I always felt my storage items were secure, I was always able to access the unit. The location was convenient for me. The reason for leaving is I no longer needed a storage unit.

leo w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy I.  |  Premières impressions 
Évaluation :
5

The staff was very friendly and helpful.

Gerald E.  |  Expérience générale 
Évaluation :
5

Great all the way around! Affordable, accessible, and secure. We will definitely use this location again in the future. Thank you for a wonderful experience!

Rhonda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron O.  |  Expérience générale 
Évaluation :
5

Staff very professional and courteous.

David allen H.  |  Expérience générale 
Évaluation :
4

The new management is what I like the best. They have improved the storage facility

David F.  |  Expérience générale 
Évaluation :
5

Everything is good for me

Grace L.  |  Expérience générale 
Évaluation :
5

My experience was excellent. The staff is professional, courteous and very helpful. They take pride in knowing the customers needs and understand that the moving process can and is a stressful one. The facility, trucks and I also used auto transport trailer were clean , organized and functioned properly. I have recommended to coworkers and neighbors to visit rhis location for their transport needs. Thank you U Haul! Edward Rios

Edward R.  |  Expérience générale 
Évaluation :
3

Price just a little to high

Sheldon C.  |  Expérience générale 
Évaluation :
1

I have been a regular customer for over 30 years . I had my daughter go to rent small u haul to move to Austin Tx . A bill of $750 is absolutely absurd. I could have hired two men and a truck for that price . I will pay my obligations to u haul . As a father of three 18-23 Daughters , I will instruct them to NEVER BE OVER CHARGED BY U HAUL AGAIN , This will not make a dent in your business, but I will never use your company again for anything . I will also tell as many golfs in my large neighborhood right here next to your location not to be taken by your company.

RUSSELL D.  |  Expérience générale 
Évaluation :
5

The staff has bent over backwards for me Even trying to determine why my UBOX shipment has not left Bakersfield 1 week later. I guess the Eagles song hotel California applies to my UBOX. Now the Roanoke operations is a true customer service operation. Calling me and updating me Thanks DSelf

David S.  |  Expérience générale 
Évaluation :
5

Rebecca and Ritchie are the kind of employees that everyone wants to have. They made everything easy and convenient for my family. It was nice knowing with all the uncertainty of a state to state move they were there to back us up. I am eagerly anticipating the next time i have to use uhauls services because these two people left a really good impression on me. Thanks Rebecca and Ritchie. You guys are rockstars

Martin T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia C.  |  Expérience générale 
Évaluation :
5

This was the best UHAUL experience we have ever had.The management team and staff are friendly, professional, nice and extremely helpful. We will continue to use this facility as we have used opened and closed storage units, rented trucks and bought supplies. THe manager, Richie is phenomenal with customer service.

Christy T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M.  |  Expérience générale 
Évaluation :
5

The only constructive feedback I would give us fix the road leading up the hill to your place.

David G.  |  Expérience générale 
Évaluation :
5

Absolutely the best Uhaul in North Texas. Best customer service from the staff. Always willing to help with anything.

richie w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray b.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ray b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie F.  |  Online Move In 
Évaluation :
5

Very good & helpful staff

Dwain T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN N.  |  Premières impressions 
Évaluation :
2

The staff was extremely professional and courteous. My storage unit was flooded in front of it every time it rained. Numerous times when I got out of my vehicle I stepped in small ponds that covered my shoes. My storage unit itself was more than adequate.

KEVIN L.  |  Expérience générale 
Évaluation :
2

When we entered the gate, we pulled through, the moving truck came through, and our friend's truck all came through the gate with no issue. After we unloaded our trucks, we were pulling out of the property. The gate started to close. There apparently was no safety sensor on the gate and it hit our truck. It broke the door handle, rear wheel well, and scratched the paint down the side of the truck.

Jennifer P.  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff.

brent h.  |  Expérience générale 
Évaluation :
5

To whom it may concern, Rebecca and Ricky made my experience quite easy and they are truly exceptional Employees. They deserve a raise because in my opinion they went beyond to make sure everything was in order for my move. I will definitely recommend them.

Doreen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip C.  |  Premières impressions 
Évaluation :
5

I worked with an absolutely wonderful young lady Rebecca McClure she is definitely a great manager and I will mention this to everyone who needs assistance in moving and needing a storage.

Doreen G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shafony B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David allen H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bothwell C.  |  Expérience générale 
Évaluation :
5

Very convenient

David G.  |  Premières impressions 
Évaluation :
3

I am moving stuff in to my storage facility and have to tread thru ankle deep water to get into my unit.

KEVIN L.  |  Premières impressions 
Évaluation :
5

Out standing service and I will recommend U- Haul storage in Roanoke Texas to my friends.

B-LINE T.  |  Expérience générale 
Évaluation :
4

Np problems encountered. All was good.

ROBERT G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky T.  |  Expérience générale 
Évaluation :
5

The owners were very sweetie an very nice. They helped provide excellent support when needed.

ROBERT J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikayla R.  |  Expérience générale 
Évaluation :
4

Great staff, always very helpful.

Fred L.  |  Expérience générale 
Évaluation :
5

Both the owner and his wife were friendly and helpful.

ROBERT J.  |  Premières impressions 
Évaluation :
5

Exceptional customer service. Very kind, helpful, and competent.

rachael w.  |  Premières impressions 
Évaluation :
5

worked out great for me,close to our home,very pleased

MICHAEL C.  |  Expérience générale 
Évaluation :
5

Great service!

Daniel D.  |  Premières impressions 
Évaluation :
5

Everything and everyone were great. The staff were professional and courteous and went over and beyond being helpful. I will always use Uhaul for any moving experiences and definitely recommend to all

Edward R.  |  Premières impressions 
Évaluation :
5

Fantastic to work with!

Eric B.  |  Expérience générale 
Évaluation :
5

They were extremely helpful and polite through our entire stay. I would highly recommend this facility!

Brandi H.  |  Expérience générale 
Évaluation :
2

There should be a way to ensure or at least reduce pests. All of my belongings were full of spiders and scorpions. It's frightening to know probably carried those into my new home.

Shahieda R.  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful, great people. Facility was difficult to get into off hwy 114, road was rough to facility. I was in unit 0917 and some of my boxes were wet so unit leaks.

Charles L.  |  Expérience générale 
Évaluation :
5

Excellent storage unit in a convenient location. Management very helpful in making arrangements. Manager came around several times during blistering heat wave and offered us refrigerated water.

Peter V S.  |  Expérience générale 
Évaluation :
5

Great facility. Terrible road getting to it.

George C.  |  Expérience générale 
Évaluation :
5

Richie and his wife were always really nice!

Kasheva B.  |  Expérience générale 
Évaluation :
4

👍🏻

Noelle W.  |  Premières impressions 
Évaluation :
5

Wonderful customer service!

CHARLES L.  |  Expérience générale 
Évaluation :
5

Great place.

KRYSTAL M.  |  Expérience générale 
Évaluation :
4

Overall what I expect from a storage facility, only negative is the difficult access to the large outdoor storage spaces.

Jeremy W.  |  Expérience générale 
Évaluation :
4

Great staff. Very friendly

David F.  |  Premières impressions 
Évaluation :
5

The people are very knowledgeable and friendly, and super helpful, if and when I would use them again,

gia v.  |  Expérience générale 
Évaluation :
5

Front desk employees were extremely helpful Our storage unit was clean

Robert K.  |  Premières impressions 
Évaluation :
5

Friendly Knowledgeable staff.

steve r.  |  Premières impressions 
Évaluation :
5

Overall experience was convenient and each person I spoke with was courteous and did their best to answer ALL my questions! The representative on site was especially helpful and she was very friendly

Michael H.  |  Premières impressions 
Évaluation :
5

Friendly, competent staff.

Steven M.  |  Expérience générale 
Évaluation :
5

Rebecca and Richie were so kind and professional in helping me select just the right storage unit for my belongings. I have been stressed out from relocating. They took some of that away.

Sandy M.  |  Premières impressions 
Évaluation :
5

Would definitely use this facility again.

Mary V.  |  Expérience générale 
Évaluation :
5

Always a great service, the people working there make you feel good with the attention that they provide, very professional, polite, they care about your requests

Oscar O.  |  Premières impressions 
Évaluation :
4

Everything was in ordered and the staff was always helpful and nice.

LARRY P.  |  Expérience générale 
Évaluation :
5

The Management Team was extremely help and very professional and courteous! I would rent from them again whenever we need storage!

Wes L.  |  Expérience générale 
Évaluation :
5

Ladies were AWESOME !

Daniel M.  |  Premières impressions 
Évaluation :
1

Found holes on the wall to the outside walls. water inside the unit. found my things covered with dirt and black widows. Staff is great but their owners need to support them with needed improvements

David M.  |  Expérience générale 
Évaluation :
5

After the issues I had in Lubbock was refreshing to have Roanoke a pleasure

Christina H.  |  Premières impressions 
Évaluation :
5

Great. Thanks for helping me tie my washer and dryer down In my truck.

Misty C.  |  Expérience générale 
Évaluation :
5

Good clean vehicle and prompt efficient service.

Jim F.  |  Premières impressions 
Évaluation :
5

It did the job. We are happy

Misty C.  |  Premières impressions 
Évaluation :
5

The Management was very informative and polite. Couldn't ask for any better!

John F.  |  Premières impressions 
Évaluation :
5

Friendly staff. Clean facility.

Steven M.  |  Premières impressions 
Évaluation :
5

Richie and rebecca were the best. My uhaul box broke and they were helpful to lock the actual storage container which held the ubox until I could empty the ubox. Thank so much for your help..

james m.  |  Expérience générale 
Évaluation :
4

The facility was cleaned and fairly well maintained for the most part but the paving of the entry road along with the deep pervasive pools in the gravel roads between the units were a problem

LOREN R.  |  Expérience générale 
Évaluation :
5

I didn't need to access my boxes during this period but had many communications allowing me to. They were able to move my delivery and pickup date up so I was very pleased.

Kyle H.  |  Expérience générale 
Évaluation :
2

Travel trailer for 2yrs (?). I mowed grass and weeds for the first year. Repeatedly told they did it. Not. Rent raised at least twice and I played maintenance man. Staff more than rude at the time.

Jeffrey H.  |  Expérience générale 
Évaluation :
5

They were all extremely helpful, friendly and "went the extra mile" to assure that everything went smoothly

Susan S.  |  Expérience générale 
Évaluation :
5

Alex did a great job!! Before that Rachel was incredible! She took the time with me to answer all my questions and then some, she made me feel like I was your most important customer. She's GREAT!!!

Wes L.  |  Premières impressions 
Évaluation :
5

Very kind and accommodating. Will definitely use again for any moving related and storage needs.

Leigh B.  |  Expérience générale 
Évaluation :
5

Excellent experience. Would recommend.

tom c.  |  Expérience générale 
Évaluation :
5

Only thing to make better would be to fix Mesa Butte street and the storage area driveways that have huge holes.

Cliffton D.  |  Expérience générale 
Évaluation :
5

Sarah was awesome during a stressful time for me. Checking in and out was a breeze. Merci

Robert K.  |  Expérience générale 
Évaluation :
5

Very helpful, friendly. Will use again

Robert H.  |  Expérience générale 
Évaluation :
3

This facility was not clean, some of the staff were very rude, they normally park the uhaul rental vehicles in front of some the storage units which was always an issue for me to have access to my uni

JERMAINE P.  |  Expérience générale 
Évaluation :
4

Very friendly staff and plenty of moving supplies on hand.

Emerio G.  |  Expérience générale 
Évaluation :
5

Had no problems with U-Haul Moving & Storage of Roanoke.

RALPH K.  |  Expérience générale 
Évaluation :
4

Great job

Ida C.  |  Expérience générale 
Évaluation :
1

Girls in office clueless about location and availability of spots. Too muck junk in parking area with very poor graded roads in and around. Did not feel secure for my RV. Would not recommend them!

Kevin B.  |  Expérience générale 
Évaluation :
4

helpful and attentive

ken m.  |  Expérience générale 
Évaluation :
5

All staffs at Roanoke were nice and helpful. Absolutly, I will recommend this facility to my friends.

Kayoun K.  |  Expérience générale 
Évaluation :
4

The access drive is very bumpy and hauling a trailer full of items is difficult not to shift the load. We were caught in the facility after 10:00, so our access code did not work for the exit.

Tim H.  |  Expérience générale 
Évaluation :
5

Great service!

CARL L.  |  Expérience générale 
Évaluation :
5

Very nice folks, helpful, easy to work with.

Richard S.  |  Expérience générale 
Évaluation :
5

Very nice people

ANTHONY D.  |  Expérience générale 
Évaluation :
4

Doors are very hard to open. Would get locked when trying to roll up every time.

Matthew Z.  |  Expérience générale 
Évaluation :
1

Very poorly maintained as far as rodent control and rain coming into unit. Closing the unit was horrible as well. Took 3 wks to finally get someone to do there job right.

MARK J.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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