Évaluations des clients U-Haul Moving & Storage of Rochester

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rochester

Cote générale :

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Darren H.
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Le client n'a pas laissé de commentaire.

Casey C.
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Le client n'a pas laissé de commentaire.

Roz C.
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Excellent service and efficient!!

Derrick S. | Overall Experience |
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It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

LEE T.
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Le client n'a pas laissé de commentaire.

Scott C.
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Le client n'a pas laissé de commentaire.

Richard S.
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Le client n'a pas laissé de commentaire.

Mary L.
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Nothing! Every time I come in the women at the counter are so professional and knowledgeable and very pleasant.

Jack M.
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Le client n'a pas laissé de commentaire.

Jon S.
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RV wasn't swept out. Chris was an awesome employee with great customer service. Store Manager was great too!

Richard C.
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My comments do not reflect the Rochester location where I picked up my trailer. When I initially placed my order, I requested the Clarkston Road (Lake Orion, MI) location. Trailers were not available and your system routed me to the Church Street (Lake Orion, MI) location which I accepted. I received the email confirmation of my order and figured all was well. When I went to the Church Street location that morning to pick up my equipment, the representative there informed me that there were no trailers available. I showed her the email confirmation and she implied that I failed to contact their office to verify my order. I stated that my email confirmation of my order implied that the equipment that I requested would be available. She was able to find a location that had trailers and transferred my order to the Rochester location which I've used before and have had no issues before. Instead of an 8 mile round trip to get the equipment ended up being a 30 mile trek which isnt a big deal but still an annoyance. My complaints are as follows: 1) the representative at the Church Street office insisted that my lack of follow-up is my own fault and that regardless of the email confirmation that I received, it was careless of me not to follow up. 2) If the equipment that I ordered was not available at the Church St location, I would have expected an email, text, or phone call which I never received. 3) I turned in the trailer at the Rochester location and a young gentleman disconnected the trailer, signed me in, and told me that my receipt will be sent via email which I have yet to receive. I feel somewhere in your electronic communication, something is broken. The annoying representative at the Church St office told me that a voicemail was left for me and a text as well as email was sent to me regarding the lack of trailers. I never received any notifications. After I turned in the trailer, the rep indicated that a receipt will be sent via email - its been 24 hours and nothing has been received. Just so other customers of yours do not get annoyed , have your IT folks verify that your online systems and notifications are being sent as they're supposed to.

Richard M.
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great service. Couldn't have been better

Timothy K.
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Le client n'a pas laissé de commentaire.

Teresa M.
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The trucks windows were filthy, the side mirrors were the same. Tail lights were hard to see and at night the headlights looked dull.

Hannah R. | Overall Experience |
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Everyone at this location is amazing, always helpful and always smiling and willing to help

Kathleen F.
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Le client n'a pas laissé de commentaire.

Inmar J T.
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Le client n'a pas laissé de commentaire.

Bennet B.
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Le client n'a pas laissé de commentaire.

John C.
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Le client n'a pas laissé de commentaire.

Kenneth E.
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Everyone friendly and efficient! Special thank you to Noah! Great Job. Thanks, Ken

Joseph H.
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Le client n'a pas laissé de commentaire.

Casonodavoren T.
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Experience was quick and efficient.

Robert W. | First Impressions |
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Great clean storage fair prices.

Marissa Y.
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Le client n'a pas laissé de commentaire.

Robert W.
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Keep up the great job service staff was great friendly and caring.

Kenneth J.
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Outstanding service, friendly staff, quick hook, perfect!

David G.
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Le client n'a pas laissé de commentaire.

MERTON E.
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Le client n'a pas laissé de commentaire.

Thomas C.
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Le client n'a pas laissé de commentaire.

Ivan S.
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The whippers needs to be replaced

Roger S.
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Le client n'a pas laissé de commentaire.

Geoffrey Z.
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Le client n'a pas laissé de commentaire.

Reese S.
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A

Scott R.
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Always very easy to get in, out and back to this location. Even a gas station across the street if you need to top off vehicle.

Briandennis M.
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Le client n'a pas laissé de commentaire.

STEPHAN Z. | First Impressions |
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Sales person was great and attentive!

Sharon O.
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Le client n'a pas laissé de commentaire.

Jason M.
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Le client n'a pas laissé de commentaire.

ALEXANDRA C.
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Le client n'a pas laissé de commentaire.

Ben-Jon B.
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Staff at this location are top-notch professionals. Thank you, Noah, for always having a smile to share. We are fortunate to have this UHaul facility and team as part of our community.

Jeffreycharles P.
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Le client n'a pas laissé de commentaire.

Scott M.
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Free Coffee??. Everything was great and all the staff were superb. And, both the truck and the storage unit were great.

Kenneth J.
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Outstanding service at the Rochester MI location. Everyone was friendly and outgoing. I would highly recommend this U-Haul location to everyone.

Stevendouglas A.
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This is the best rental experience I’ve ever had. I use this location frequently and the staff is always helpful, cheery and professional. I highly recommend this Uhaul location. Even if you have to drive a little further, do it...it’s worth it. They have everything for moving and shipping !

Merton E.
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Very helpful, process was almost too easy.

Scottgeorge A.
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Le client n'a pas laissé de commentaire.

Sandralynn R.
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Le client n'a pas laissé de commentaire.

Jameswarren M.
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The app is a joke but other than that, it was a great experience.

Samuelbradford H.
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Best rental anything location I’ve ever dealt with. Spectacular and a benchmark for your business

Mark S.
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Le client n'a pas laissé de commentaire.

Davud G.
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Le client n'a pas laissé de commentaire.

David S.
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Both the counter person and outside drop off staff were friendly and efficient. I don't visit a lot of U-Haul locations, but this one does a great job.

Jeffreycharles P.
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Le client n'a pas laissé de commentaire.

JILLIAN R. | First Impressions |
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Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

Edvin M.
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Le client n'a pas laissé de commentaire.

Bertrum W.
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Le client n'a pas laissé de commentaire.

Cindy S.
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No one there when we picked up. 4 people were in the garage talking and we had to go find someone to help us. I was given a trick with an engine light on and I had to ask to change. I was given a different truck that the mirrors weren’t secured (one had a missing screw and kept moving out of place) so I had to stop almost every 30 minutes to fix the mirrors. Check in went well

Matthew C.
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Le client n'a pas laissé de commentaire.

Karen C.
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Le client n'a pas laissé de commentaire.

Santhosh M.
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Le client n'a pas laissé de commentaire.

Stevengary L.
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Did this on line , I only needed a 10 foot truck and that would have been overkill but I had heavy stuff that we couldn’t lift into a van ( I own 2 vans ) I swear your website said - ALL our trucks come with ramps ( you may want to check the wording in the website ) I was pretty upset to find out I had to move up to a 15 foot due to the ramp ! Maybe I read it wrong but I didn’t see Anything that said - Ramps only come with 15 plus foot trucks OR is this one of those Sell-Up techniques ????

Thomas M.
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The first trailer we hooked up was found to have a non-functioning right turn signal tail lamp. The team helped troubleshoot the problem and we ended up swapping trailers as the most efficient course of action. Great job by the team in taking the time to work through the issue on a dark/cold/rainy Friday night! Thanks!

Roland F.
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Le client n'a pas laissé de commentaire.

Christopher D.
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Le client n'a pas laissé de commentaire.

Scott D. | First Impressions |
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Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Walter S.
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Le client n'a pas laissé de commentaire.

Tim S. | Overall Experience |
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Everything is great

Laura D.
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Le client n'a pas laissé de commentaire.

Louann E. | Overall Experience |
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Secure and clean facility, friendly staff.

Sandykalid K.
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Great rental check out experience and excellent turn in process !

Crescenzo C.
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Offer discounts to a Veteran like me.

William R.
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Le client n'a pas laissé de commentaire.

Roger S.
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Le client n'a pas laissé de commentaire.

Linda P.
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Nothing very convenient

DARELENE D. | First Impressions |
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Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

James E.
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Very helpful and a great experience. Well done

Jessica L.
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My furniture got wet. The roof of the truck I rented must have a hole in the roof. Also picking up the truck took half an hour in itself which was wasted time of the renting process. I had friends and family waiting to help me move and I was late picking up truck bc the windshield was frosted over, then found out the truck needed new wiper blades and our guy who helped us didn’t know how to change them. Paying for a truck on a time frame and waiting for a truck to be prepared shouldn’t be part of the renting time frame. I didn’t need the whole time i rented the truck for but if people are being charged for that it doesn’t seem right.

Ronaldclifford D.
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This location is wonderful! Larger facility has many options for renting. Also has very convenient hours...open later in the evening and on weekends (even Sunday)! If the hours still don't work for you to bring your equipment back, they offer 24 hour drop off. Doesn't get much better! Staff was friendly and very helpful!

Axel B.
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Le client n'a pas laissé de commentaire.

Heather S.
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Counter service was awesome! It was easy to reserve online. Vehicle return was seamless. Will definitely be back!

George Z.
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Excellent experience all around. Quick and easy pick up and drop off. Employees were friendly and professional.

PAUL J.
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Le client n'a pas laissé de commentaire.

Nicholastyler B.
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Very friendly staff

Daniel Z.
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Le client n'a pas laissé de commentaire.

Susan M.
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Le client n'a pas laissé de commentaire.

HUAJIE L.
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Le client n'a pas laissé de commentaire.

Diana B.
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It was professional and yet personal! I always use U Haul!

Steven R.
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It was a nice clean facility. Was take care of in a very timely manner. Thanks

robin R.
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The pick up of my trailer was very easy and quick. The staff was very friendly and ready for me when I got there.

Tom T.
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Le client n'a pas laissé de commentaire.

David D.
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Very easy in and out service

Gregory W.
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Le client n'a pas laissé de commentaire.

Kathleen K.
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Le client n'a pas laissé de commentaire.

cynthia S.
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Le client n'a pas laissé de commentaire.

Chris F.
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The good: Had the trailer ready to go and the people were friendly. The very bad: Over 20 minutes at the counter trying to process the contract as the employee couldn't make his hand held unit talk to the computer system. He was frustrated but come on, get it done!

Eric C.
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Check engine light was on when I picked up the truck.

CALVIN W.
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Make sure someone is at your locations when customers arrive for pickup.

Monica H.
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Le client n'a pas laissé de commentaire.

Gary D.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Anthony D.
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Very friendly and courteous staff Very customer focused Especially Noah!

Kevinjohn C.
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Le client n'a pas laissé de commentaire.

India G.
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Le client n'a pas laissé de commentaire.

Charles L.
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Le client n'a pas laissé de commentaire.

Bruce G.
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Le client n'a pas laissé de commentaire.

John S.
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Check in glitch - the return didn’t didnt “save” and I had to come back to reaffirm the return.

Anthony R.
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Great, Friendly Service!!

Barbaraanne S.
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Worked perfectly. Friendly staff and great service.

Bill K.
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Le client n'a pas laissé de commentaire.

William C. | Overall Experience |
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Only issue is trying to talk with the local office via phone.

megan c. | Overall Experience |
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Great place.

Michelle M. | Overall Experience |
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Very happy with my experience.

Patricia S. | Overall Experience |
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Used the unit for 1.5 years. Never an issue, always clean and secure.

Alexandra C. | Overall Experience |
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Thank you for the great experience

amanda b. | Overall Experience |
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I felt comfortable leaving my belongings here during the construction of my house.

Paul C. | Overall Experience |
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Local team was awesome and helpful. They made me a happy customer.

Katrina B. | First Impressions |
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Very helpful

Olga B. | Overall Experience |
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Thank you this particular locations’ staff friendliness, courteous and efficient service.

Yahawa A. | Overall Experience |
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Terrific experience. Thank you!

THOMAS L. | First Impressions |
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Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

David T. | Overall Experience |
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But your phone system is a disaster!

Myrna M. | Overall Experience |
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Easy transactions with pleasant, helpful people.

LAURA G. | Overall Experience |
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Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

Charles D. | Overall Experience |
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Would definitely use them again.

Andrew R. | First Impressions |
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great customer service

Nathan S. | Overall Experience |
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Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

ROBERT C. | Overall Experience |
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The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

David T. | First Impressions |
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Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

Nicole V. | First Impressions |
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Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nick B. | Overall Experience |
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My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

RYAN C. | Overall Experience |
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Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

ROGER P. | Overall Experience |
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Top shelf and convenient.

MARK S. | First Impressions |
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Staff did a great job walking me through the process!

James P. | Overall Experience |
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Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

alyson b. | Overall Experience |
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Great facility and easy access to everything.

Roosevelt J. | Overall Experience |
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Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Pamela P. | First Impressions |
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Employees were all helpful and friendly.

Tamekqua M. | Overall Experience |
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None

Elizabeth H. | Overall Experience |
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The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Thomas H. | Overall Experience |
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Best storage experience I've ever had. Loved the 24 hour access fob.

James C. | Overall Experience |
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n

Robert J. | Overall Experience |
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No additional comments

Philip H. | First Impressions |
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The young man that helped was was awesome!

Kyle M. | Overall Experience |
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Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Michael J. | Overall Experience |
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Outstanding service and personnel!! Highly recommend!😀

James C. | Overall Experience |
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Entire staff was professional and helpful.

Mark G. | Overall Experience |
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Wonderful facility. Knowledgeable and professional employees.

RYAN C. | First Impressions |
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Very easy check in and employees did a great job explaining everything. So far a great experience.

frances b. | First Impressions |
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Highly Professional, friendly, helpful, informative.

daniel f. | Overall Experience |
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Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

JOANNE D. | Overall Experience |
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I would definitely recommend this facility to others!

Dennis C. | Overall Experience |
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Local staff was helpful each time I was at the facility.

Christopher E. | Overall Experience |
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Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

DIANA B. | Overall Experience |
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I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

Todd H. | Overall Experience |
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Worked great!

Francis M. | Overall Experience |
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had 4 units for 14 months and had no problems

dean t. | Overall Experience |
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Was great. Much better than the Big Box.

Rosalinda V. | First Impressions |
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Thank u!!!

Robert H. | Overall Experience |
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This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

michelle c. | First Impressions |
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Great service

Christine K. | First Impressions |
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All the staff very helpful and NICE!

Jeremy L. | Overall Experience |
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Great staff and service.

Sherri S. | Overall Experience |
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Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

mary l. | Réservation |
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Priscilla is very thorough and patient and extremely helpful!

Rod K. | Overall Experience |
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Very good overall experience.

GARY W. | Overall Experience |
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it would be awesome if you could get the water tower painted !!!!!

Daquan S. | Overall Experience |
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Enjoyed easy access to move in and out

Gary K. | Overall Experience |
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The place was very nice. Wish the overhead door work work after hours. The staff is great.

Michael B. | Overall Experience |
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Staff is accommodating, pleasant and helpful. Will recommend and return!

Nancy S. | Overall Experience |
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Great experience which dumpsters were closer to units

William J. | Overall Experience |
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Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

Kimberly G. | Overall Experience |
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Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Chris V. | Overall Experience |
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It was as expected

Christain T. | Overall Experience |
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Expensive is all

bill c. | Réservation |
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Awesome service

Michael C. | Overall Experience |
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Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

cheryl d. | Overall Experience |
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Awesome experience!

Arthur P. | Overall Experience |
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Vary good

Wendy B. | Overall Experience |
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Great facility! Would highly recommend.

Melita B. | Overall Experience |
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The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Raquel M. | Overall Experience |
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anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

daniel f. | Overall Experience |
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Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

Allan P. | Overall Experience |
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awful service. overcharged $189 and still not refunded.

Haley H. | Overall Experience |
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The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.

Non reviews have been submitted for this location.

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