Évaluations des clients U-Haul Moving & Storage of Rochester

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rochester

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Michaels C. le

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Everything is fine the way it is, at lease in my experience.

Randall R. le

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fix the online reservation software to tell you that the price will jump 50 dollars if not a oneway rental

Raymundo M. le

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The steering was very loose, the tuck wouldn't drive on a straight line while holding the steering wheel steady. Also, the truck was noisy. I could hear a lot of noise from under the cab (transmission maybe). Staff was friendly and helpful.

Travis J. le

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Le client n'a pas laissé de commentaire.

Markwilliam B. le

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Nothing to improve on. The employees there are very helpful and friendly

wajid I. le

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you all'set but in my opinion any one pick up trailer should inform office timing cuz when I called for returning trailer came to know office is currently closed. so I went to drope off location twice so it would be helpful to all new customers like me . Thanks

Mahesh P. le

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Le client n'a pas laissé de commentaire.

Patrickmilo C. le

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Le client n'a pas laissé de commentaire.

Roger Q. le

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Le client n'a pas laissé de commentaire.

Walter Z. le

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The people at this location are very helpful and should be commended for doing an excellent job!

William G. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Fast, Friendly, Close By and Cost Effective! What more do you want?

Marie H. le

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I was charged double for service I used on Sunday , October 13

Dean W. le

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employees are excellent and very customer friendly. The Uhaul computer interface for logging in is WAY TO SLOW! I spent 15-25 minutes waiting due to slow log in process with U Haul software. Need to benchmark car rental companies. I can rent a car in minutes. U-Haul business software generates customer frustrations. Again, people in this office are GREAT! Truck as Fine.

Paul B. le

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Le client n'a pas laissé de commentaire.

Mark N. le

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Not the agent or locations fault but your computer system was quite "glitchie" and the check in process took longer than normal.

Kola G. le

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The computers suck me into keep entering my information over and over and over but he was great everything else was good other than the computer malfunction

Thomas L. le

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Le client n'a pas laissé de commentaire.

Edgardo B. le

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Either Orion and Rochester Location were excellent !! Truck was clean and ready, n damage and worked really well. Check out and in were flawless and quick.

Pete R. le

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Le client n'a pas laissé de commentaire.

Mark P. le

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Excellent location and friendly workers

David U. le

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Everything was handled very well.

Callieann C. le

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I had one problem with the car trailer once the car was on the trailer I couldn’t open the door so I had to climb out of the window. The wheel wells were too high. A friend of mine said they come off but I didn’t know that because your workers didn’t tell me.

Debvarsha R. le

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The personnel wasn’t patient and didn’t want to help much! Gave wrong information and lied about storage unit being free for a month when my friend just got it for free and they issued me a storage unit for free, but he straight off said no arrogantly and then checked after consistently asking him to do so! He didn’t show us where the key uhaul drop off was and didn’t want to help much was in a hurry to leave ! Bad customer service

James M. le

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Le client n'a pas laissé de commentaire.

Dennis G. le

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Le client n'a pas laissé de commentaire.

Katrina B. le

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Very helpful

Olga B. le

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Thank you this particular locations’ staff friendliness, courteous and efficient service.

Barbara W. le

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Le client n'a pas laissé de commentaire.

Matthewphillip-J S. le

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Le client n'a pas laissé de commentaire.

Dominick P. le

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Great people skills and very helpful!

Dennispaul D. le

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Le client n'a pas laissé de commentaire.

Yahawa A. le

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Terrific experience. Thank you!

Joel C. le

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Le client n'a pas laissé de commentaire.

Robertwilliam D. le

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The check out process takes too long. I travel frequently and can get in a rental car and show my license and leave. It took almost 10 minutes to get the trailer after I reserved it online then 2 minutes to hook up and leave.

Dana H. le

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Le client n'a pas laissé de commentaire.

Karenlynn G. le

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I would have thought I would have been offered added belt straps for the dolly as in the instructions it identifies they may be needed for bulky tall items. Sales person should determine what the customer is using it for so that it is secure. Disappointed that the strap on the dolly did not lock in position. Courteous staff now is nice.

Timothy A. le

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Le client n'a pas laissé de commentaire.

Steven H. le

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Great people to deal with. An excellent experience

Jeff R. le

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The truck was clean but there was a string cigarette smoke odor inside. I got the impression that someone was smoking in the truck and did not vent the windows to let the smoke escape. I do not smoke and found the odor too strong. Had the truck for 3 hours and left the windows open the entire time

TOM L. le

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Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

David T. le

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But your phone system is a disaster!

Myrna M. le

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Easy transactions with pleasant, helpful people.

LAURA G. le

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Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

Charles D. le

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Would definitely use them again.

Andrew R. le

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great customer service

Nathan S. le

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Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.

ROBERT C. le

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The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

David T. le

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Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

Nicole V. le

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Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nick B. le

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My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

RYAN C. le

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Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

ROGER P. le

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Top shelf and convenient.

MARK S. le

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Staff did a great job walking me through the process!

James P. le

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Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

alyson b. le

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Great facility and easy access to everything.

Roosevelt J. le

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Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Pamela P. le

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Employees were all helpful and friendly.

Tamekqua M. le

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None

Elizabeth H. le

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The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Thomas H. le

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Best storage experience I've ever had. Loved the 24 hour access fob.

James C. le

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n

Robert J. le

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No additional comments

Philip H. le

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The young man that helped was was awesome!

Kyle M. le

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Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Michael J. le

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Outstanding service and personnel!! Highly recommend!😀

James C. le

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Entire staff was professional and helpful.

Mark G. le

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Wonderful facility. Knowledgeable and professional employees.

RYAN C. le

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Very easy check in and employees did a great job explaining everything. So far a great experience.

frances b. le

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Highly Professional, friendly, helpful, informative.

daniel f. le

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Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.

JOANNE D. le

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I would definitely recommend this facility to others!

Dennis C. le

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Local staff was helpful each time I was at the facility.

Christopher E. le

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Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

DIANA B. le

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I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

Todd H. le

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Worked great!

Francis M. le

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had 4 units for 14 months and had no problems

dean t. le

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Was great. Much better than the Big Box.

Rosalinda V. le

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Thank u!!!

Robert H. le

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This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

michelle c. le

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Great service

Christine K. le

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All the staff very helpful and NICE!

Jeremy L. le

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Great staff and service.

Sherri S. le

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Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

mary l. le

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Priscilla is very thorough and patient and extremely helpful!

Rod K. le

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Very good overall experience.

GARY W. le

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it would be awesome if you could get the water tower painted !!!!!

Daquan S. le

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Enjoyed easy access to move in and out

Gary K. le

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The place was very nice. Wish the overhead door work work after hours. The staff is great.

Michael B. le

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Staff is accommodating, pleasant and helpful. Will recommend and return!

Nancy S. le

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Great experience which dumpsters were closer to units

William J. le

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Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

Kimberly G. le

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Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Chris V. le

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It was as expected

Christain T. le

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Expensive is all

bill c. le

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Awesome service

Michael C. le

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Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

cheryl d. le

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Awesome experience!

Arthur P. le

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Vary good

Wendy B. le

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Great facility! Would highly recommend.

Melita B. le

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The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Raquel M. le

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anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

daniel f. le

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Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

Allan P. le

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awful service. overcharged $189 and still not refunded.

Haley H. le

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The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.