Overall good experience. No issues to report.BRYON CECIL D.
Customer Reviews for U-Haul Moving & Storage of Rochester
Pour nous contacter
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No issuesMARK CHRISTOPHER P.
Le client n'a pas laissé de commentaire.Karen O.
Le client n'a pas laissé de commentaire.Mark C.
Nothing! Great job by everyone!Keith K.
Le client n'a pas laissé de commentaire.Matthew B.
The trailer brakes were not functioning properly, the customer support when i called was terribly slow and did not help anything. I will never rent a car trailer from you again. The staff at the rental location were amazing. The company them self has issues, booking was not easy and equipment tech support is not good at allZACHARY DAVID L.
They claimed I dropped the truck off two days later than I actually did and tried to charge me for being late and for fuel that I filled up prior to pulling in. Worse customer experience ever.Jermaine W.
Le client n'a pas laissé de commentaire.Steve A.
Le client n'a pas laissé de commentaire.Kelsey B.
Truck was clean but had 150 000 miles on it and it needed a front end alignment - you had to turn the wheel to the left to go straight.Lawrence H.
Le client n'a pas laissé de commentaire.Kyle M.
We showed up to the site we were told, an hour away from our houseâ€¦there was no U-Haul and the location was closed. We had to call customer service, they sent us to another locationâ€¦only four miles from our original starting location. Overall, the experience cost us a lot of money, time, and we now need to rent another truck another day because this experience took so much time out of the day. I can't begin to describe how disappointed we are and how much this experience negatively impacted our move. My husband is gone with the military, so it was up to me to get everything moved. My friends and family were so willing to help, but because of U-Haul it was a terrible experience and we couldn't get everything done we needed to. Now I'm out alot of time and money that is so valuable to us.Grace L.
Le client n'a pas laissé de commentaire.Susan O.
Very smooth return and was greeted promptly by U-Haul staff. Very convenient drop off location, easy to navigate around the lot and drop the trailer with no complicated maneuvering.Ray M.
Nothing, Betheny and her team are awesome!!!!Gregory L.
Le client n'a pas laissé de commentaire.Thomas T.
Thank you, worked out wellSandy S.
Le client n'a pas laissé de commentaire.Steven H.
My original equipment pickup location was Waterford, Mi. They didn't have correct equipment, weren't there the time their sign advertised, and didn't inform of the unavailability.Sandra G.
Le client n'a pas laissé de commentaire.Matthew B.
Picking up my rental was a huge pain. None of my reservation information was saved properly and it doubled the amount of time expected just to pick up a truck. This could be avoided by updating the tech used even just slightly.Joshua S.
Le client n'a pas laissé de commentaire.DARREN O.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.Mark V.
Le client n'a pas laissé de commentaire.AMY ELIZABETH Y.
Le client n'a pas laissé de commentaire.VIKRAM P.
Nothing! Visit went great!!!JOSEPH WILLIAM-C S.
Keep it upKESZI KIYETTA J.
Everything went smoothly from pick up to return. Quick, fast customer service.HARROLD LEE A.
Le client n'a pas laissé de commentaire.STUART ANTON J.
I always have excellent service at the Rochester Hills Uhaul location. MerciJanicemarie G.
This is a great place. The staff is always helpful and friendly.David S.
Le client n'a pas laissé de commentaire.Luigi D.
Everything has been good from start to finish. No issues!Wendell C. | Expérience générale
Great Job! Very much appreciate your service!GREGORY ALLEN L.
The windshield had a crack in it. There was a sticker on that it had been acknowledged by Uhaul from a former customer. The windshield should've be replaced before sending it back on the road.JOANN MARIE H.
Owner works to help the customer. She is flexible and looks to give the customer the most for their money and time.Daralene L.
This time is my first experience using U+Haul. It was a good time, and the staff was very kind. I have a plan to use U+Haul next month, and I will gladly use Rochester Hills U+Haul again. Merci!JINWOO B.
Le client n'a pas laissé de commentaire.TIMOTHY STEPHEN H.
Rented a car hauler- bethany helped me out. She was great! Will definitely be back!Martin N.
I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.Ashlee Morgan E. | Expérience générale
We did late drop off and were charged an extra 20 $but we were told if we checked out on our phone we wouldn't be charged. I did check out but was charged.JOHN MICHAEL C.
They were as helpful as they could be. And it was still a mess.JACQUELINE H.
The owner, Noah went above and beyond to make me a satisfied customer. I have rented U-Haul's several times in my life and I have never had someone so polite and attentive. He helped me out with an issue and made sure I had a great rental experience. I really couldn't have asked for more. Thanks Noah.ANDREW RAYMOND O.
Le client n'a pas laissé de commentaire.Mikayla B.
Le client n'a pas laissé de commentaire.Craig K.
Le client n'a pas laissé de commentaire.JAE-HWAN L.
26 foot truck seemed tired.ERIC SEAN F.
Le client n'a pas laissé de commentaire.Anthony H.
Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…CONNIE H. | Expérience générale
Le client n'a pas laissé de commentaire.Kurt S.
Le client n'a pas laissé de commentaire.Gregory B.
Le client n'a pas laissé de commentaire.Brooke J.
Le client n'a pas laissé de commentaire.Antonio V.
The General Manager was amazing. She went above and beyond!!Johnny D.
The lady that checked me in, was not only helpful and friendly, but she was assisting multiple customers simultaneously better than most people could assist one. she also fixed my lights later The guy that hooked up my trailer was friendly The lady who met me in the lot to return was also friendly and helpfulMICHAEL Z.
The website would not allow me to do the after hours return as it would not recognize my location despite approval to do so. I was charged 20 $that I don't believe I should have been charged.DEREK J.
Great service, the only confusing part which I believe has to improve is the automatic checking in using the phone, I ended asking for helpJose-Luis R.
Le client n'a pas laissé de commentaire.MICHELLE DENISE H.
Nice staff & nice clean well running truckDeborah M.
Le client n'a pas laissé de commentaire.avinaschander M.
Very good service from UHaul. The only negative would be for the add on help. I contacted Mighty Men Movers however they were not available at the time requested. The representative who contacted me said he had to have confirmation # in order to cancel. NOT true. No one helped us move and we were charged for the service!GLENN ROBERT P.
Le client n'a pas laissé de commentaire.JAMES C.
Le client n'a pas laissé de commentaire.JASON H.
Noah did an excellent jobKarl B.
Nothing I can think of. Great overall experience. I will be a repeat customer many times. Appreciate the after hours truck drop off.DOUGLAS H.
You could make it more obvious on the outside of the building where to drop the keys after hours. It took me about 20 minutes in the dark to find it. Otherwise, the rental went well, and this is a really great location. Merci!Michelle H.
Le client n'a pas laissé de commentaire.CHERYL ANN H.
Le client n'a pas laissé de commentaire.JOHN L.
Le client n'a pas laissé de commentaire.LAUREN ELIZABETH Y.
Excellent service à la clientèle. After arriving and logging in, the system said we didn't have a reservation. We went inside and was promptly taken care of and we were on our way. We didn't get the moving blankets we rented but were given a discount for the inconvenience.Kurt G.
Le client n'a pas laissé de commentaire.Andrew S.
The door to opening up the back of the truck is jammed on the tracks and hard to open. The truck has an acceleration problem. It was manageable i've driven U-Haul trucks before but you might want to do a check up on this truckGail G.
Le client n'a pas laissé de commentaire.LAWRENCE JAMES H.
Le client n'a pas laissé de commentaire.Stuart J.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Eric M.
Very good rental, staff was knowledgeable and very helpful and location/facility made process go smoothly.Robert J.
Le client n'a pas laissé de commentaire.Mark N.
the truck leaked water on passenger side > i was soaking wet for hours. the location and personal were outstanding. we turned it in at midnight there was no one to tell about leaking and i was too tired.SUE CLARK P.
I had originally scheduled to pick up my truck on Sunday before the location opened. When I showed up at 7 AM, I was unable to pick it up and had to come back at nine, which cost me a little over two hours of moving time. When I showed up, the owner said he forgot to open the store online and that was why I couldn't pick it up originally. The check in process was smooth, But when I received the truck, they had grabbed the wrong one and mileage and gas was off. The owner had to go back in, re-check me in to give me the correct truck, and then I could leave. Overall, it took about 45 minutes from when I showed up at 9 AM. Everyone was nice and I do believe they were honest mistakes, but it was very unorganized and overall a very unpleasant experience.Mark M.
The GM of this store was very helpful!! She was very polite and I really appreciated all the help we was given.LAQUALA T.
The Staff is the best . Great customer service every time I have used them.Philip H.
I wish I could add a comment for improvement but, honestly, this is a smoothly run operation. My experience was personal, customer oriented, fast, and efficient.Richard R.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Suzette G.
Le client n'a pas laissé de commentaire.nick b. | Expérience générale
Le client n'a pas laissé de commentaire.Garry S.
Le client n'a pas laissé de commentaire.Ann S.
Windshiled was VERY DIRTY, bug splattered and very hard to see out of. Mileage on my contract was one mile off the mileage on the vehicle, and when you are required to pay for mileage this should be accurate. .Claire B.
Was charged 15 $for gas when vehicle was returned with same amount of gas in vehicle when picked up. Rip-offDavid G.
Le client n'a pas laissé de commentaire.Michael K.
Very pleased! Thanks Bethany!!MATTHEW CARL H.
Everything was great but my lamp was broken when it arrived.Saurabh B.
Le client n'a pas laissé de commentaire.Tom A.
Le client n'a pas laissé de commentaire.Andrea W.
Le client n'a pas laissé de commentaire.Brian K.
Great job by everyone I had contact with. Service, communication and even pricing were all well taken care of.Michael W.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.KURT WILLIAM S.
Noah is ALWAYS so friendly and professional. We love this location and rent from it several times a year.Jeffrey S.
Le client n'a pas laissé de commentaire.Jean F.
Le client n'a pas laissé de commentaire.Kenneth K. | Expérience générale
A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylorglenn t. | Expérience générale
Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.John P. | Expérience générale
Pleasantly surprisedJulie R. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel C. | Expérience générale
Mercimurt o. | Premières impressions
We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be backLee W. | Expérience générale
Thank you for awesome.Ginalashawn S. | Expérience générale
Le client n'a pas laissé de commentaire.Keith J. | Expérience générale
Need an elevator!donna F. | Premières impressions
Le client n'a pas laissé de commentaire.MARK S. | Expérience générale
The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.Karenmarie L. | Premières impressions
The storage hours should be 24/7 with no extra charge for that.Judith C. | Expérience générale
Michael was very helpful, I would definitely recommend this location to my friends and family.Catherine B. | Premières impressions
Bethany was very helpful and a pleasure to work with.Amina A. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander M. | Online Move In
Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.Elizabeth C. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY JOAN W. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce H. | Expérience générale
The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.Leslie H. | Expérience générale
Very clean, good smelling and always good temperatures in this storage facility. Would highly recommendlauren K. | Expérience générale
Le client n'a pas laissé de commentaire.Dorene T. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY JOAN W. | Premières impressions
NinJUDLEY G. | Expérience générale
Le client n'a pas laissé de commentaire.Lori F. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond K. | Online Move In
Excellent facility and I would recommend U-haul storage to anyone.janet S. | Expérience générale
Le client n'a pas laissé de commentaire.GEOFFREY W. | Expérience générale
Le client n'a pas laissé de commentaire.James N. | Expérience générale
Le client n'a pas laissé de commentaire.Marcella P. | Expérience générale
Le client n'a pas laissé de commentaire.Dale F. | Expérience générale
Le client n'a pas laissé de commentaire.susan a. | Premières impressions
Le client n'a pas laissé de commentaire.DARREN V. | Expérience générale
Le client n'a pas laissé de commentaire.Chris W. | Expérience générale
Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.carol m. | Premières impressions
Le client n'a pas laissé de commentaire.Brian H. | Premières impressions
Le client n'a pas laissé de commentaire.Jerica A. | Expérience générale
Le client n'a pas laissé de commentaire.zyshonne b. | Online Move In
When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became availableMichaels C. | Expérience générale
Le client n'a pas laissé de commentaire.Kerry P. | Expérience générale
Le client n'a pas laissé de commentaire.Leslie H. | Premières impressions
Le client n'a pas laissé de commentaire.Robert Y. | Premières impressions
Le client n'a pas laissé de commentaire.Diana C. | Expérience générale
Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.Aaron K. | Online Move In
Le client n'a pas laissé de commentaire.martkeshia g. | Expérience générale
Le client n'a pas laissé de commentaire.Sean H. | Premières impressions
I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.Daniel E. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne F. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel R. | Expérience générale
Clean, convenient and secure. It was everything I needed.Matthew K. | Expérience générale
Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.edward j. | Expérience générale
I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭Chanel L. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary D. | Online Move In
Le client n'a pas laissé de commentaire.BILLY PAUL S. | Premières impressions
Michael was very helpful!ROBERT D. | Premières impressions
Staff was very courteous and helpful.Phil H. | Premières impressions
waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixedgaile k. | Premières impressions
Awesome Service & StaffGinalashawn S. | Premières impressions
My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.Brenda E. | Premières impressions
Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a 25 $truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!DARREN V. | Premières impressions
Le client n'a pas laissé de commentaire.Brian G. | Premières impressions
Great clean storage fair prices.Robert W. | Premières impressions
Sales person was great and attentive!STEPHAN Z. | Premières impressions
Staff did a great job walking me through the process!MARK S. | Premières impressions
Employees were all helpful and friendly.Pamela P. | Premières impressions
The young man that helped was was awesome!Philip H. | Premières impressions
Great servicemichelle c. | Premières impressions
All the staff very helpful and NICE!Christine K. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!