Le client n'a pas laissé de commentaire.Andrew S.
Customer Reviews for U-Haul Moving & Storage of Rochester
Pour nous contacter
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage du vin
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The door to opening up the back of the truck is jammed on the tracks and hard to open. The truck has an acceleration problem. It was manageable i've driven U-Haul trucks before but you might want to do a check up on this truckGail G.
Le client n'a pas laissé de commentaire.LAWRENCE JAMES H.
Le client n'a pas laissé de commentaire.Stuart J.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Eric M.
Very good rental, staff was knowledgeable and very helpful and location/facility made process go smoothly.Robert J.
Le client n'a pas laissé de commentaire.Mark N.
the truck leaked water on passenger side > i was soaking wet for hours. the location and personal were outstanding. we turned it in at midnight there was no one to tell about leaking and i was too tired.SUE CLARK P.
I had originally scheduled to pick up my truck on Sunday before the location opened. When I showed up at 7 AM, I was unable to pick it up and had to come back at nine, which cost me a little over two hours of moving time. When I showed up, the owner said he forgot to open the store online and that was why I couldn't pick it up originally. The check in process was smooth, But when I received the truck, they had grabbed the wrong one and mileage and gas was off. The owner had to go back in, re-check me in to give me the correct truck, and then I could leave. Overall, it took about 45 minutes from when I showed up at 9 AM. Everyone was nice and I do believe they were honest mistakes, but it was very unorganized and overall a very unpleasant experience.Mark M.
The GM of this store was very helpful!! She was very polite and I really appreciated all the help we was given.LAQUALA T.
The Staff is the best . Great customer service every time I have used them.Philip H.
I wish I could add a comment for improvement but, honestly, this is a smoothly run operation. My experience was personal, customer oriented, fast, and efficient.Richard R.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Mark A.
Le client n'a pas laissé de commentaire.Suzette G.
Le client n'a pas laissé de commentaire.nick b. | Expérience générale
Le client n'a pas laissé de commentaire.Garry S.
Le client n'a pas laissé de commentaire.Ann S.
Windshiled was VERY DIRTY, bug splattered and very hard to see out of. Mileage on my contract was one mile off the mileage on the vehicle, and when you are required to pay for mileage this should be accurate. .Claire B.
Was charged 15 $for gas when vehicle was returned with same amount of gas in vehicle when picked up. Rip-offDavid G.
Le client n'a pas laissé de commentaire.Michael K.
Very pleased! Thanks Bethany!!MATTHEW CARL H.
Everything was great but my lamp was broken when it arrived.Saurabh B.
Le client n'a pas laissé de commentaire.Tom A.
Le client n'a pas laissé de commentaire.Andrea W.
Le client n'a pas laissé de commentaire.Brian K.
Great job by everyone I had contact with. Service, communication and even pricing were all well taken care of.Michael W.
Le client n'a pas laissé de commentaire.Kevin P.
Le client n'a pas laissé de commentaire.KURT WILLIAM S.
Noah is ALWAYS so friendly and professional. We love this location and rent from it several times a year.Jeffrey S.
Le client n'a pas laissé de commentaire.Jean F.
Always professional and friendlyTHOMAS WAYNE C.
I rented an 8x5 enclosed trailer. It was clean and performed well. I was concerned about the hitch on the trailer, however, which was badly worn and had a severe stress fracture. I pointed it out to the attendant when I returned the trailer and he said he would have someone deal with it. Hopefully it gets fixed or replaced before it is rented again.Leonard K.
Le client n'a pas laissé de commentaire.B P.
Le client n'a pas laissé de commentaire.Leah S.
Le client n'a pas laissé de commentaire.Hans L.
Le client n'a pas laissé de commentaire.Paul L.
Very friendly staff and quick turnaround on return.LAURA MARIE W.
Usually rent a trailer a few times a year (Covid permitting) for certain week end events. Suits my needs perfectly and saves me the expense of ownership and storage. Love you guys!!John M.
For being understaffed, location does a great job with clients.Dawn C.
Friendly staff, and easy access to the truck and return.Yen-Ju L.
Noah was awesome, great customer service.Walter G.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.EDWARD NORMAN V.
Work done on time and at quoted price, added hitch ball to order with no problem.Brian C.
Noah is always fantastic, really appreciate how friendly and helpful Cynthia was!Stephen S.
Awesomeâ€¦ very cleanRENAN M.
Le client n'a pas laissé de commentaire.Michael L.
I had a problem with which facility to return trailer. Someone I spoke to said they would issue a complaint FORM. I had to spend 3 hours driving around to locate and drop. Everyone was nice on the phone. I had to speak to 7 different persons to make the proper drop. thanks- check the notes in file? Rosenmund VeteranJOHN R.
Little discount to certain people. For example, people who are insured with AAA or people who shop at Costco or deal with certain banks . You know those kind of thingsNATHIR ISSA D.
Pleasant employees. Answered all my questions.Douglas S.
Amazing all around! ThanksJANICE MARIE G.
Le client n'a pas laissé de commentaire.Kenneth K. | Expérience générale
Le client n'a pas laissé de commentaire.KANI WAR M.
Le client n'a pas laissé de commentaire.Cheryl W.
General manager is amazingABIGAIL ALVAREZ C.
Le client n'a pas laissé de commentaire.yuminobu Y.
Le client n'a pas laissé de commentaire.Stan M.
Le client n'a pas laissé de commentaire.Ronald C.
Le client n'a pas laissé de commentaire.CHRISTINE LYNN D.
Le client n'a pas laissé de commentaire.Steven P.
The lady who helped me yesterday morning was excellent. Super friendly and helpful. I was in the building and had the trailer hitched on my truck in less than 5 minutes. The store was spotless and the trailer was clean and worked well.NICHOLAS ALLEN M.
Le client n'a pas laissé de commentaire.STEVE F.
Le client n'a pas laissé de commentaire.Renan M.
Le client n'a pas laissé de commentaire.Scott S.
Decrease customer wait time, have equipment at location requested, and do not change location the day prior to rental trucks.Jarees P.
We arrived 50 minutes late to pick up the rental truck, upon arrival there was not a truck available as another customer had not yet returned the truck, which was scheduled to arrive just before our pick-up time. Fortunately we did not have to wait long for the other customer to deliver the truck, and the turnaround was quick after that. There was also no trucks available at the location I had reserved, so I was instructed to pick-up at a location double the distance away from my house.Aaron L.
Le client n'a pas laissé de commentaire.Joseph P.
Everyone was awesomeJUSTIN S.
Le client n'a pas laissé de commentaire.GARY P.
Le client n'a pas laissé de commentaire.GREGORY SCOTT R.
Get cabin light repaired in the truck we used. If possible, have extra furniture pads available. We ordered 24 but you were out due to delivery issues?Raymond G.
Le client n'a pas laissé de commentaire.KEITH K.
Le client n'a pas laissé de commentaire.Sabrina S.
Le client n'a pas laissé de commentaire.ken S.
Additional training for ones who attach trailers to the vehicles. When I dropped off the trailer, the attendant noticed the hitch wasn't properly tightened down on the hitch ball. This could have been a major problem.Douglas K.
Cindy, in the trailer lot was amazing! Super helpful and personable.Meagan H.
Le client n'a pas laissé de commentaire.BRIANNA ROSE L.
Have greater availability of 15 foot trucks. I had to go with a 20 foot truck and that was much more truck than I needed.David G.
Efficient and timely service to receive rental. Needed to extend and extension was granted.Hal C.
My experience was so positive, I have nothing negative to say.ROBERT JOHN M.
A little slow on check in but okAlan V.
A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylorglenn t. | Expérience générale
This was my first time renting uhaul of any kind. The booking was effortless, the people at this location were very helpful in answering my questions that no doubt we're very basic for the people on the counter. They were patient and friendly. Drop off was good too! I will now be a regular customer at that location due to the friendly staff.Jayshri G.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.Bruce F.
While hooking up the hot chocolate I thought I had it locked down and staff was right there to help and she me howScott I.
Le client n'a pas laissé de commentaire.Sandy K.
Le client n'a pas laissé de commentaire.JEFFREY JUDE K.
Le client n'a pas laissé de commentaire.JOSEPH FRANK R.
Le client n'a pas laissé de commentaire.KELVIN JAMES R.
Le client n'a pas laissé de commentaire.Karen H.
Le client n'a pas laissé de commentaire.Roberto Manuel L.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.ERNEST D.
I wish I could remember the name of the guy who wrote me up. He was very professional, very friendly, and very thorough. To be honest he made the experience way more pleasant than I was anticipating. The only issue I had was that the wipers on the truck I rented were so tremendously horrible that I felt the truck was unsafe to drive when it was just sprinkling. Luckily it only sprinkled for a few minutes or I would have had to pull over. They were really, really bad.Eric S.
Le client n'a pas laissé de commentaire.Cheri W.
Pickup was too far. Initially set up to pickup 10 minutes from home. This pickup location was 45 minutes away. Was told I could get it within 12 miles from house. I did not know that it would be so far until the day before. Was not happy!DAVID MICHAEL Z.
Le client n'a pas laissé de commentaire.Faez M.
Noah is fantastic! He's helped me with several of my rentals and each time he's been extremely polite and pleasant. He works quickly yet always takes the time to smile and make sure everything is correct.Eric R.
Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.John P. | Expérience générale
Pleasantly surprisedJulie R. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel C. | Expérience générale
Mercimurt o. | Premières impressions
We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be backLee W. | Expérience générale
Thank you for awesome.Ginalashawn S. | Expérience générale
Le client n'a pas laissé de commentaire.Keith J. | Expérience générale
Need an elevator!donna F. | Premières impressions
Le client n'a pas laissé de commentaire.MARK S. | Expérience générale
The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.Karenmarie L. | Premières impressions
The storage hours should be 24/7 with no extra charge for that.Judith C. | Expérience générale
Michael was very helpful, I would definitely recommend this location to my friends and family.Catherine B. | Premières impressions
Bethany was very helpful and a pleasure to work with.Amina A. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander M. | Online Move In
Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.Elizabeth C. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY JOAN W. | Premières impressions
Le client n'a pas laissé de commentaire.Bruce H. | Expérience générale
The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.Leslie H. | Expérience générale
Very clean, good smelling and always good temperatures in this storage facility. Would highly recommendlauren K. | Expérience générale
Le client n'a pas laissé de commentaire.Dorene T. | Premières impressions
Le client n'a pas laissé de commentaire.NANCY JOAN W. | Premières impressions
NinJUDLEY G. | Expérience générale
Le client n'a pas laissé de commentaire.Lori F. | Expérience générale
Le client n'a pas laissé de commentaire.Raymond K. | Online Move In
Excellent facility and I would recommend U-haul storage to anyone.janet S. | Expérience générale
Le client n'a pas laissé de commentaire.GEOFFREY W. | Expérience générale
Le client n'a pas laissé de commentaire.James N. | Expérience générale
Le client n'a pas laissé de commentaire.Marcella P. | Expérience générale
Le client n'a pas laissé de commentaire.Dale F. | Expérience générale
Le client n'a pas laissé de commentaire.susan a. | Premières impressions
Le client n'a pas laissé de commentaire.DARREN V. | Expérience générale
Le client n'a pas laissé de commentaire.Chris W. | Expérience générale
Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.carol m. | Premières impressions
Le client n'a pas laissé de commentaire.Brian H. | Premières impressions
Le client n'a pas laissé de commentaire.Jerica A. | Expérience générale
Le client n'a pas laissé de commentaire.zyshonne b. | Online Move In
When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became availableMichaels C. | Expérience générale
Le client n'a pas laissé de commentaire.Kerry P. | Expérience générale
Le client n'a pas laissé de commentaire.Leslie H. | Premières impressions
Le client n'a pas laissé de commentaire.Robert Y. | Premières impressions
Le client n'a pas laissé de commentaire.Diana C. | Expérience générale
Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.Aaron K. | Online Move In
Le client n'a pas laissé de commentaire.martkeshia g. | Expérience générale
Le client n'a pas laissé de commentaire.Sean H. | Premières impressions
I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.Daniel E. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne F. | Expérience générale
Le client n'a pas laissé de commentaire.Rachel R. | Expérience générale
Clean, convenient and secure. It was everything I needed.Matthew K. | Expérience générale
Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.edward j. | Expérience générale
I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭Chanel L. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony D. | Expérience générale
Le client n'a pas laissé de commentaire.Zachary D. | Online Move In
I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five starsAndrea P. | Expérience générale
Le client n'a pas laissé de commentaire.Mike c. | Expérience générale
Great facility and would use it again if needed. Excellent experience. ThanksMark G. | Expérience générale
Le client n'a pas laissé de commentaire.MATIAS G. | Expérience générale
Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.JAMES C. | Expérience générale
Le client n'a pas laissé de commentaire.BILLY PAUL S. | Premières impressions
Michael was very helpful!ROBERT D. | Premières impressions
Staff was very courteous and helpful.Phil H. | Premières impressions
Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.Susan S. | Expérience générale
Le client n'a pas laissé de commentaire.Tina H. | Expérience générale
Excellent customer service. Friendly and helpful.Carrie E. | Expérience générale
Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!Michael M. | Expérience générale
Very satisfied with my experience with U-Haul of Rochester!THOMAS L. | Expérience générale
Le client n'a pas laissé de commentaire.Carrie E. | Premières impressions
When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?michael w. | Premières impressions
waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixedgaile k. | Premières impressions
Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.gaile k. | Expérience générale
Awesome Service & StaffGinalashawn S. | Premières impressions
Le client n'a pas laissé de commentaire.Nancy C. | Expérience générale
My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.Brenda E. | Premières impressions
Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn't tell me that ther was no elevator, didn't tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can't carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn't need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.Scott G. | Premières impressions
Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!arin l. | Premières impressions
Le client n'a pas laissé de commentaire.doug p. | Premières impressions
Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.JAMES C. | Premières impressions
Le client n'a pas laissé de commentaire.Rosalinda V. | Online Move In
Le client n'a pas laissé de commentaire.Diane K. | Premières impressions
Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a 25 $truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!DARREN V. | Premières impressions
Le client n'a pas laissé de commentaire.Brian G. | Premières impressions
Great clean storage fair prices.Robert W. | Premières impressions
Sales person was great and attentive!STEPHAN Z. | Premières impressions
Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!Scott D. | Premières impressions
Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.THOMAS L. | Premières impressions
Staff did a great job walking me through the process!MARK S. | Premières impressions
Employees were all helpful and friendly.Pamela P. | Premières impressions
The young man that helped was was awesome!Philip H. | Premières impressions
Great servicemichelle c. | Premières impressions
All the staff very helpful and NICE!Christine K. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!