Robert S.
Le client n'a pas laissé de commentaire.
Évaluations des clients U-Haul Moving & Storage of Rochester
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Rochester
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JAMES C.
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Expérience générale
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Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.
ROBERT D.
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Premières impressions
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Michael was very helpful!
Phil H.
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Premières impressions
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Staff was very courteous and helpful.
Susan S.
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Expérience générale
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Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.
Carrie E.
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Expérience générale
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Excellent customer service. Friendly and helpful.
Michael M.
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Expérience générale
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Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!
THOMAS L.
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Expérience générale
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Very satisfied with my experience with U-Haul of Rochester!
michael w.
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Premières impressions
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When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?
gaile k.
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Premières impressions
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waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed
gaile k.
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Expérience générale
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Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.
Ginalashawn S.
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Premières impressions
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Awesome Service & Staff
Marc P.
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Expérience générale
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Very professional and helpful throughout my experience at u hau
DIDRIK K.
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Expérience générale
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All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.
Mohammad Sedigh T.
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Expérience générale
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I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,
Brenda E.
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Premières impressions
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My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.
Scott G.
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Premières impressions
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Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.
arin l.
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Premières impressions
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Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!
Jasminder G.
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Expérience générale
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I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much
JAMES C.
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Premières impressions
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Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.
Jean B.
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Expérience générale
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Like the donation drop-off for household goods. Very convenient.
mary l.
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Expérience générale
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It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!
DARREN V.
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Premières impressions
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Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!
Jeff K.
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Expérience générale
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Bethany and April and terry are fantastic - top notch experience
kayla d.
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Expérience générale
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Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.
jodie g.
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Expérience générale
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The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.
Michele M.
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Expérience générale
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Staff was always very helpful.
angelo j.
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Expérience générale
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Great customer service, clean environment and professional staff!
Kathey A.
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Expérience générale
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The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.
Paul L.
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Expérience générale
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I had the end unit. It had a small leak in the wall.
Derrick S.
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Expérience générale
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It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.
Hannah R.
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Expérience générale
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Everyone at this location is amazing, always helpful and always smiling and willing to help
Robert W.
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Premières impressions
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Great clean storage fair prices.
STEPHAN Z.
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Premières impressions
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Sales person was great and attentive!
JILLIAN R.
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Premières impressions
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Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.
Scott D.
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Premières impressions
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Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!
Tim S.
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Expérience générale
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Everything is great
Louann E.
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Expérience générale
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Secure and clean facility, friendly staff.
DARELENE D.
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Premières impressions
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Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!
William C.
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Expérience générale
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Only issue is trying to talk with the local office via phone.
megan c.
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Expérience générale
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Great place.
Michelle M.
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Expérience générale
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Very happy with my experience.
Patricia S.
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Expérience générale
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Used the unit for 1.5 years. Never an issue, always clean and secure.
Alexandra C.
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Expérience générale
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Thank you for the great experience
amanda b.
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Expérience générale
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I felt comfortable leaving my belongings here during the construction of my house.
Paul C.
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Expérience générale
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Local team was awesome and helpful. They made me a happy customer.
Katrina B.
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Premières impressions
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Very helpful
Olga B.
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Expérience générale
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Thank you this particular locations’ staff friendliness, courteous and efficient service.
Yahawa A.
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Expérience générale
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Terrific experience. Thank you!
THOMAS L.
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Premières impressions
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Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.
David T.
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Expérience générale
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But your phone system is a disaster!
Myrna M.
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Expérience générale
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Easy transactions with pleasant, helpful people.
LAURA G.
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Expérience générale
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Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!
Charles D.
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Expérience générale
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Would definitely use them again.
Andrew R.
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Premières impressions
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great customer service
Nathan S.
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Expérience générale
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Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.
ROBERT C.
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Expérience générale
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The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.
David T.
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Premières impressions
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Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works
Nicole V.
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Premières impressions
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Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.
Nick B.
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Expérience générale
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My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.
RYAN C.
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Expérience générale
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Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!
ROGER P.
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Expérience générale
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Top shelf and convenient.
MARK S.
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Premières impressions
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Staff did a great job walking me through the process!
James P.
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Expérience générale
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Staff was always rude at desk. Not helpful. I always had problems reaching by phone.
alyson b.
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Expérience générale
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Great facility and easy access to everything.
Roosevelt J.
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Expérience générale
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Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!
Pamela P.
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Premières impressions
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Employees were all helpful and friendly.
Tamekqua M.
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Expérience générale
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None
Elizabeth H.
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Expérience générale
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The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.
Thomas H.
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Expérience générale
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Best storage experience I've ever had. Loved the 24 hour access fob.
James C.
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Expérience générale
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n
Robert J.
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Expérience générale
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No additional comments
Philip H.
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Premières impressions
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The young man that helped was was awesome!
Kyle M.
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Expérience générale
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Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.
Michael J.
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Expérience générale
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Outstanding service and personnel!! Highly recommend!😀
James C.
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Expérience générale
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Entire staff was professional and helpful.
Mark G.
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Expérience générale
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Wonderful facility. Knowledgeable and professional employees.
RYAN C.
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Premières impressions
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Very easy check in and employees did a great job explaining everything. So far a great experience.
frances b.
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Premières impressions
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Highly Professional, friendly, helpful, informative.
daniel f.
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Expérience générale
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Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.
JOANNE D.
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Expérience générale
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I would definitely recommend this facility to others!
Dennis C.
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Expérience générale
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Local staff was helpful each time I was at the facility.
Christopher E.
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Expérience générale
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Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”
DIANA B.
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Expérience générale
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I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.
Todd H.
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Expérience générale
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Worked great!
Francis M.
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Expérience générale
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had 4 units for 14 months and had no problems
dean t.
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Expérience générale
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Was great. Much better than the Big Box.
Rosalinda V.
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Premières impressions
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Thank u!!!
Robert H.
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Expérience générale
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This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.
michelle c.
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Premières impressions
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Great service
Christine K.
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Premières impressions
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All the staff very helpful and NICE!
Jeremy L.
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Expérience générale
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Great staff and service.
Sherri S.
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Expérience générale
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Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.
mary l.
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Réservation
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Priscilla is very thorough and patient and extremely helpful!
Rod K.
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Expérience générale
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Very good overall experience.
GARY W.
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Expérience générale
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it would be awesome if you could get the water tower painted !!!!!
Daquan S.
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Expérience générale
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Enjoyed easy access to move in and out
Gary K.
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Expérience générale
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The place was very nice. Wish the overhead door work work after hours. The staff is great.
Michael B.
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Expérience générale
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Staff is accommodating, pleasant and helpful. Will recommend and return!
Nancy S.
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Expérience générale
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Great experience which dumpsters were closer to units
William J.
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Expérience générale
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Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful
Kimberly G.
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Expérience générale
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Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.
Chris V.
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Expérience générale
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It was as expected
Christain T.
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Expérience générale
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Expensive is all
bill c.
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Réservation
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Awesome service
Michael C.
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Expérience générale
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Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great
cheryl d.
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Expérience générale
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Awesome experience!
Arthur P.
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Expérience générale
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Vary good
Wendy B.
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Expérience générale
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Great facility! Would highly recommend.
Melita B.
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Expérience générale
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The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.
Raquel M.
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Expérience générale
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anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee
daniel f.
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Expérience générale
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Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.
Allan P.
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Expérience générale
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awful service. overcharged $189 and still not refunded.
Haley H.
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Expérience générale
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The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.
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