Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Make sure you take good care of your employees since they are great. Best customer service!
PHILIP DESIRE H.
Évaluation :
5
Just a word of praise for your employees for their courtesy, friendliness and professionalism - in particular, Mason Tolbert at the Rochester Hills, Michigan facility.
Christine B.
Évaluation :
5
Bethany is always a pleasure to work with as is the entire staff. Always a great experience. Thank you, Greg Long
Gregory L.
Évaluation :
5
Great service. I had a last minute need and tge had a vehicle available. They explained everything and were very friendly. The vehicle was clean and ran good.
James F.
Évaluation :
5
The side view mirrors were dirty.....hard to see.
Lawrence L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fernando R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Daniel S.
Évaluation :
5
Continue your excellent service
Thomas W.
Évaluation :
5
All good!
Lynn M.
Évaluation :
4
The fuel level was lower than what was stated on the equipment contract provided to me when picking up the truck, and there were two miles more on the odometer than what was stated on the equipment contract. In actuality, I only drove 23 miles, but since the order ticket was incorrect, it looks as though I drove 25 miles.
Anthony S.
Évaluation :
5
This location is one of the BEST locations in SE Michigan: clean, well-maintained facilities and helpful associates! I've had good experiences in the past and am a happy repeat customer.
Joshua M.
Évaluation :
5
Quick, easy and reasonably priced.
MICHAEL GERARD G.
Évaluation :
5
Make sure there windshield fuild in the van
Fred C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kenneth W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel M.
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
PAUL ROBERT M.
Évaluation :
5
More counter help
MICHAEL DUANE A.
Évaluation :
5
The staff were so helpful. Everyone I interacted with was incredibly kind. My hitch was rusted and they went above and beyond helping me get the ball mount into the hitch. I especially appreciated the customer service of Mason and the woman who hitched the trailer to our car, I unfortunately didn't get her name. The staff were very friendly when I dropped the trailer off as well.
Wesley H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Sarath R.
Évaluation :
4
Friendly, helpful staff ; easy check in process
Christopher O.
Évaluation :
1
Online reservation messed up my location for pickup when they called me and asked to switch me to a different location. I had to sit outside uhaul for one hour to resolve the problem. Truck had no heat or window defrost, I had to scrape the inside of the windshield. It was like driving in a ice chest.
DAVID E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lawrence D.
Évaluation :
5
The truck was a bit dirty - I had to sweep it out after I got to my pickup location.
Thomas A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Charles G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Christopher R.
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Expérience générale
Évaluation :
5
great place great peeps —they make it super easy and i would never go anywhere else
Steven P.
Évaluation :
4
Need a call button when in back returning an item or needing propane. When you call they often dont answer and parking up front is difficult if you have a trailer
Louis M.
Évaluation :
5
All good.
Linda T.
Évaluation :
5
Drop off was easy and the staff very helpful.
Timothy S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
RICHARD WAYNE T.
Évaluation :
5
Was told to leave the vehicle with keys and leave. No interaction at all.
Syed A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jason Q.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN LEE D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GARY W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Young C.
Évaluation :
4
The people were knowledgeable. It was a little hard to get by the line of returned trucks. It was overall a good experience.
Elayne C.
Évaluation :
5
Excellent experience. Very easy. Great staff
Richard B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Randall H.
Évaluation :
4
Within 2 weeks in late November and early December, had to replace my debit card 2. I spoke to someone online was told my December payment was over due need to pay around 250. Curicumstance I could not drive there I spoke to Bithany Manager at U Hall Rochester Rd and Tienken, she waived the late fee, gave her my Visa debit card # it went through. Also authorized every month, to take my rent out. Brittany went above and beyond to help me. Would I recommend U Hall at this location??? Absolutely
Cynthia O.
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Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
KRISTOFER DANIEL S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL RICHARD D.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomas F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Tom F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
APRIL LYNN M.
Évaluation :
3
The trailer was dirty on the outside. Tires weren't checked, as I had a blowout in rural Oklahoma. Uhaul was great in remedying the situation quickly.
Thomas H.
Évaluation :
5
Rapide et sympathique
Kent K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
GERALD ALAN S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ZACHARY RONALD G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brandon I.
Évaluation :
5
Thank you for great service
JOHN M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Kevin W.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
REESE JOSEPH J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Eugene K.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Michael T.
Évaluation :
5
Staff was very patient, friendly, and accommodating. 5 stars. Would recommend!!!
CORY F.
Évaluation :
5
They were very efficient and professional from the desk staff and the person helping me with the trailer.
Randall S.
Évaluation :
4
Truck was older and loud. Newer truck might have been more comfortable especially if the ride was longer.
James M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BRIAN Z.
Évaluation :
1
This location was drastically understaffed. I waited in line for over a hour before I could be helped. The dolly that is normally used to move trailers was unavailable, so I had to assist in moving the line of trailers around in order to access my reserved trailer. After spending an unexpected hour and a half at the U-Haul location, I found out that the turn signal lights on the trailer were not functioning. Instead of waiting in line for what would likely have been 2 hours at this point to test a different trailer, I decided to get a truck due to the timeline I had to make the move. Ultimately, I viewed process as a large hassle. It took much longer than predicted, due to lack of preparation I found myself doing part of the expected U-Haul operations, and ultimately ended up spending more money than expected.
John S.
Évaluation :
1
We were severely overcharged for gas . We put gas in it, returned it and then they charged us for an extra 5 gallons. When I tried to call to have them double check, I was on hold for 25 minutes before the call got dropped. Still never got an a resolution
Melissa D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David V.
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Premières impressions
Évaluation :
5
Both persons who did the check in and check out provided some exceptional service (I don't remember their names).
JORGE-ALEJANDRO M.
Évaluation :
5
Not every one has driven a large moving truck. When someone is about to take it out onto the highway, it would have been nice if an employee would make sure that the customer feel comfortable about the rental, without the customer asking. Other than that everything was good.
LEONARD T.
Évaluation :
5
Bethany was very friendly and helpful! The only thing I didn't know was that I needed to swipe my access card to "allow access: to my unit before I entered and unlocked it. This is my first time renting any type of storage unit. I set off the alarm but no biggie. Next time I know!
george z.
|
Premières impressions
Évaluation :
5
Great service by this location.
Michael B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Derek P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MICHAEL WAYNE S.
Évaluation :
5
Please make sure you put Uboxes on trailers in such a way that the door can fully open!
Kate A.
Évaluation :
5
Very helpful
Ebert K.
Évaluation :
5
The service desk was efficient and the check-in process was painless.
Michael M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Barry V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
David A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT ARTHUR F.
Évaluation :
4
I had a long walk from the desk to the truck. No offer to bring the truck around. The app to return the truck was incredibly painful and far too detailed.
Robert R.
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeff T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ramakrishna J.
Évaluation :
5
Everything went smoothly and I don't feel improvement is needed. Excellent service à la clientèle. Merci.
GAYLE D.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MATTHEW M.
Évaluation :
5
Very helpful staff-definitely recommend this location!!!
Betsy K.
Évaluation :
5
Very clean, reasonably priced, security top notch, kind, caring knowledgeable staff. I would definitely recommend this location.
lisa n.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT G.
|
Expérience générale
Évaluation :
5
My vehicle was severely damagedwhen I picked it up to the point that I had to check and make sure the headlights and turn signals worked on my own before using it. I was shocked that such a vehicle would be allowed to be rented out.
Mathew V.
Évaluation :
5
Don't bill me an extra day for being 15-20 minutes late on my turn in … especially since it was just blankets?!!
Susan M.
Évaluation :
5
I was double-charged for my rental! I returned the trailer well before 24 hours, and yet my receipt (via email) says I returned it the next day! This is terrible customer service. I will consider recommending this location if my refund is processed immediately. I don't think the customer should have to contact the location to be charged correctly.
Kevin H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
DAVID ALFRED A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ROBERT MARION F.
Évaluation :
5
This is the best place to rent a uhaul. It is a seriously well run business. I've used it 3 times. Their hours are great and the people are friendly.
Albert S.
Évaluation :
5
We were very happy with the service, especially that of the woman who is the owner.
Alan C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Edward J.
|
Online Move In
Évaluation :
5
Le client n'a pas laissé de commentaire.
Arda I.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DENNIS LEONARD W.
Évaluation :
5
Bethany Mosher was a pleasure to deal with.
Wayne K.
Évaluation :
5
This is the third time I have used this service with loading and unloading done at the respective ends of the journey. Each time my belongings arrived on time and nothing was broken. I highly recommend this service for moving out of state.
sHARON Y.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Janine H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mujtaba S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Devin W.
Évaluation :
5
Le client n'a pas laissé de commentaire.
NANCY JOAN W.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Walt W.
Évaluation :
5
Easy, upgraded at no extra cost, no hassles at all
Philip G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Larry V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
FLORJAN L.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Douglas A.
|
Premières impressions
Évaluation :
5
Immediate help, wonderful experience. made renting Uhaul something I would do again
kimberly M.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DONALD L.
Évaluation :
5
Great service!!!
richard C.
Évaluation :
5
I highly recommend this location. Very professional and get you in and out.
Tony B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
James S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dan B.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Laura Jo P.
|
Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Donna Marie T.
|
Expérience générale
Évaluation :
4
Elevators iwould’ve made it nicer for second-story unit and the fact that I no longer needed my unit and being charged for a whole month does not sit well with me
donna F.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Diane K.
|
Expérience générale
Évaluation :
4
Took 3 phone calls after I cleared out my unit (after advising on-site staff of my exit) to complete exit paperwork. ☹️
John M.
|
Expérience générale
Évaluation :
5
Efficient business practices and great customer service.
carol m.
|
Expérience générale
Évaluation :
4
Need an elevator!
donna F.
|
Premières impressions
Évaluation :
5
The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.
Karenmarie L.
|
Premières impressions
Évaluation :
5
Michael was very helpful, I would definitely recommend this location to my friends and family.
Catherine B.
|
Premières impressions
Évaluation :
5
Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.
Elizabeth C.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
NANCY JOAN W.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Dorene T.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond K.
|
Online Move In
Évaluation :
5
Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.
carol m.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robert Y.
|
Premières impressions
Évaluation :
1
Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.
Aaron K.
|
Online Move In
Évaluation :
2
Le client n'a pas laissé de commentaire.
Sean H.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
BILLY PAUL S.
|
Premières impressions
Évaluation :
5
Michael was very helpful!
ROBERT D.
|
Premières impressions
Évaluation :
5
waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed
gaile k.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian G.
|
Premières impressions
Évaluation :
5
Great clean storage fair prices.
Robert W.
|
Premières impressions
Évaluation :
5
Sales person was great and attentive!
STEPHAN Z.
|
Premières impressions
Évaluation :
5
The young man that helped was was awesome!
Philip H.
|
Premières impressions
Évaluation :
5
Great service
michelle c.
|
Premières impressions
Évaluation :
5
All the staff very helpful and NICE!
Christine K.
|
Premières impressions
Non les évaluations ont été soumises pour cet établissement.
