Have rented two 26' trucks over last two weeks. Both of these trucks were given to me with 1/8 tank of gas both times. This is not a minor inconvenience, and absolutely places the misuse by the previous renter as a problem to be solved by the new renter, rather than by Uhaul. Imagine trying to calculate your last fill up potentially hundreds of miles in advance so as not to waste gas by overfilling because it needs to somehow land back at 1/4 tank or lower. Coupled with the fact that my last full tank in Oklahoma would cost $2.19/gallon, but instead I got to fill up over 50 gallons immediately after rental in Michigan for $2.89/gallon. There are material costs and inconveniences being passed along to new renters due to poor fleet management and the excuse that "That's our policy, sorry." Really, it's very poor Customer Service behavior.
Évaluations des clients U-Haul Moving & Storage of Rochester
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Rochester
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars
Great facility and would use it again if needed. Excellent experience. Thanks
Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.
Michael was very helpful!
Staff was very courteous and helpful.
Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.
Excellent customer service. Friendly and helpful.
Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!
Very satisfied with my experience with U-Haul of Rochester!
When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?
waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed
Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.
Awesome Service & Staff
Very professional and helpful throughout my experience at u hau
All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.
I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,
My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.
Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn’t tell me that ther was no elevator, didn’t tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can’t carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn’t need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.
Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!
I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much
Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.
Like the donation drop-off for household goods. Very convenient.
It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!
Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!
Bethany and April and terry are fantastic - top notch experience
Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.
The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.
Staff was always very helpful.
Great customer service, clean environment and professional staff!
The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.
I had the end unit. It had a small leak in the wall.
It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.
Everyone at this location is amazing, always helpful and always smiling and willing to help
Great clean storage fair prices.
Sales person was great and attentive!
Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.
Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!
Everything is great
Secure and clean facility, friendly staff.
Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!
Only issue is trying to talk with the local office via phone.
Great place.
Very happy with my experience.
Used the unit for 1.5 years. Never an issue, always clean and secure.
Thank you for the great experience
I felt comfortable leaving my belongings here during the construction of my house.
Local team was awesome and helpful. They made me a happy customer.
Very helpful
Thank you this particular locations’ staff friendliness, courteous and efficient service.
Terrific experience. Thank you!
Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.
But your phone system is a disaster!
Easy transactions with pleasant, helpful people.
Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!
Would definitely use them again.
great customer service
Noah just might be the best customer service rep I have ever dealt with. He’s so friendly, and his laugh is contagious. Will be coming back in the future.
The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.
Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works
Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.
My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.
Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!
Top shelf and convenient.
Staff did a great job walking me through the process!
Staff was always rude at desk. Not helpful. I always had problems reaching by phone.
Great facility and easy access to everything.
Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!
Employees were all helpful and friendly.
None
The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.
Best storage experience I've ever had. Loved the 24 hour access fob.
n
No additional comments
The young man that helped was was awesome!
Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.
Outstanding service and personnel!! Highly recommend!😀
Entire staff was professional and helpful.
Wonderful facility. Knowledgeable and professional employees.
Very easy check in and employees did a great job explaining everything. So far a great experience.
Highly Professional, friendly, helpful, informative.
Very courteous and professional. I’m a repeat storage and rental customer. The best experience I’ve had at the facilities.
I would definitely recommend this facility to others!
Local staff was helpful each time I was at the facility.
Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”
I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.
Worked great!
had 4 units for 14 months and had no problems
Was great. Much better than the Big Box.
Thank u!!!
This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.
Great service
All the staff very helpful and NICE!
Great staff and service.
Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.
Priscilla is very thorough and patient and extremely helpful!
Very good overall experience.
it would be awesome if you could get the water tower painted !!!!!
Enjoyed easy access to move in and out
The place was very nice. Wish the overhead door work work after hours. The staff is great.
Staff is accommodating, pleasant and helpful. Will recommend and return!
Great experience which dumpsters were closer to units
Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful
Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.
It was as expected
Expensive is all
Awesome service
Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great
Awesome experience!
Vary good
Great facility! Would highly recommend.
The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.
anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee
Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.
awful service. overcharged $189 and still not refunded.
The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.
Haut de la page