Customer Reviews for U-Haul Moving & Storage of Rock Island

390 évaluations

3840 46th Ave   Rock Island, IL 61201

(309) 948-5022

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(309) 948-5022

3840 46th Ave
Rock Island, IL 61201

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

All is good so far

Emily S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
3

Clean van. Also I had to put air in the tires because check tire light was on. I don't think van was checked over before it was rented to me.

Kevin D. 
Évaluation :
1

Rude. Wasnt open on time. Just assumed I knew what to do. Didn't supply blankets had to go back to get them. Made my move run late

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN G. 
Évaluation :
5

best experience with U-haul i have ever had

JOSEPH W. 
Évaluation :
5

Why would you accept a reservation to rent me a 20 ft. truck from Kewanee, Illinois only to tell me 3 days before pick up that there's no 20 ft. truck at Kewanee and i have to drive 50 miles to get one?? Please tell me your definition of what a reservation is???

Kyle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne M. 
Évaluation :
5

Very friendly and helpful

Kenneth K.  |  Premières impressions 
Évaluation :
5

My only concern is whether the space we rented was really the 8 X 10 X 10 that I am paying for. The queen size mattress and box spring are very tight when laid on their side from front to back. This caused the door to rip the plastic cover and sheet on the mattress. Otherwise, The access was a little confusing due to our inexperience with the facility, however the staff at the U-Haul store were very helpful and explained everything to our satisfaction. They were very helpful and checked on us to be sure we were doing okay and had no further questions. My thanks to them.

Anita M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felicia f.  |  Premières impressions 
Évaluation :
3

Overall a good experience. We were not told about putting gas in truck before returning it. Luckily the employee who was checking the truck caught up with us as we were leaving and told us about that. We went to gas station and thus avoided a 70 $extra fee. Merci.

Julia V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

This address brings good service,bud the others in 11st it's so poor.

GERARDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN W. 
Évaluation :
5

Thank you for a great experience,

WILLIAM R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Devon W. 
Évaluation :
5

Wonderful service. Very kind sales/service individuals.

Lee G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Staff member were great and always. Professional

diane d.  |  Expérience générale 
Évaluation :
4

The move-in experience was confusing. The facility map sent via text didn't work, so we didn't know where our unit was until we got. There we didnt know which bay to park in or the process to use them right away. I also didnt have a knife or scissors with me to cut the tag off my unit when I got there. However, the facility is very nice, clean, and I feel it is secure. I am very happy with my rental, I just had hoped for more detailed instructions for my first visit.

Jama C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
4

I tried to explain that to one of your managers but he still let a broken trailer go out anyway

WILLIAM P. 
Évaluation :
5

No a thing just keep doing the same thing courtesy and a big smile.

GERARDO P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
4

Only bad thing they made me put the tank on full but it wasn't on full when I got it

Tony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william H. 
Évaluation :
2

The lady was rude .

alexus B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Honestly everything was great until I got charged double for my payment because of situation that happened and now I'm in my new location missing 1000 dollars and I'm gonna have to wait 2-5 business days. I mean what kind of bullshit is that?

Jacob L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherri M. 
Évaluation :
2

The battery died and we had to wait for over 2 hrs for someone to come fix it. The manager would not call anyone higher up and kept telling us we had to pay for the mileage. He did take the charge of the truck off but we had to pay the mileage. We will NOT be using this location again.

Dustin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan V.  |  Online Move In 
Évaluation :
3

EXCEPT that the Air Conditioning did not work We started in Illinois where it was cold, so A/C wasn't important. But since we finished in Florida, where it was quite warm, A/C became important. So, not having working A/C was irritating.

robert D. 
Évaluation :
1

I would never use or recommend UHaul. One of my boxes could not open, so I ended up paying overtime for the guys ( who do this on a regular basis, so knew what they were doing) - waiting for UHaul to come get the box open. You rarely can reach anyone via phone call without waiting for close to an hour. Customer service is poor, employees need more training. My boxes have been in storage since I arrive, but recently had them delivered to my new home. That in itself was another fiasco with UHaul here. Mistakes were made. I am trying to figure out how to notify that I have a busted antique rocking chair. Never again would I use UHaul and definitely would not recommend to anyone else. I had been advised to NOT use UHaul and I should have listened. Hard lesson learned.

Vanessa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann b.  |  Expérience générale 
Évaluation :
5

I don't think anything it was easy to get my truck and bring back on my phone

Twana M. 
Évaluation :
5

Check-in process very quick when customer does it ahead of time on-line. Le personnel était amical et serviable. Felt comfortable in store with social distancing and use of masks that took place there.

Michael A. 
Évaluation :
5

Have rented from this location twice in the past month. Pleasant staff. Vehicles in excellent condition. Pick up and return process went smoothly.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arlene R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke A. 
Évaluation :
5

Well my biggest issue was the gas gauge on the truck I rented didn't work as needed which. Caused me to fill the truck to full and only required a half tank. Ended up taken it back with a full tank. The lovely customer service supervisor said no refunds where made for that since the gas station got the money for it. Way I see it. Y'all got free gas from me no matter what in a truck I'll never rent again and since that occurred I will no longer use this company and will not recommend anyone to themm bad customer service

david S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose V. 
Évaluation :
2

Truck wasn't ready at reserved time, not option other than to pick up later. While we were given a discount, the gentleman who called wasn't very apologetic, and when in the office service wasn't very friendly.

Marcella P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig R. 
Évaluation :
1

Uhaul mistakenly charged me 250 $when I went to the store to ask about it Caleb Williams was very rude to me. He told me I was poor. That he has no boss. He refused to help me. He made me cry in the store with how rude he was to me. This needs to be addressed and I still don't know why they charged me 250 $.

Rhiannon M. 
Évaluation :
5

Tried online registration but had questions about certain truck amenities so I tried to call location and no one answered. So I drove to the location as I drive by the Rock Island location and I knew that they had the truck that I was interested in. Once I got the truck it was great.

Michael V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Everything was great they were very prompt and informative and just great service.

Shane S. 
Évaluation :
3

I reserved a 9'cargo van when I got there at 9:30 they told me the person who was to return truck hadn't returned so I had to go in and they gave me 10' truck. Gentleman very nice apologized but they charged me for the higher price. I don't think that was tight I would like the difference credited please. Debra 224/623-2263

Kyle K. 
Évaluation :
5

Nothing. It was perfect.

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DeShawnte M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY C.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jane S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORMA B. 
Évaluation :
5

I had a great experience. I was very happy with the service I received. Merci.

Priscilla N. 
Évaluation :
5

Nothing. Always great service at this location.

Randall T. 
Évaluation :
5

Very efficient and professional. I highly recommend

Paul J. 
Évaluation :
5

I did not catch his name but the gentleman working was very helpful and pleasant to deal with.

Shana K. 
Évaluation :
5

Absolutely nothing, we are extremely impressed with the ease, the price and the actual concern for our situation to keep the truck for a few hours longer because of a delay in our closing time. Bravo for caring about us!

Bridget K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYQUANDA W.  |  Premières impressions 
Évaluation :
1

Try another location.

patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

I was very pleased with the service I was given when I rented the vehicle. The sales associate Jonas was very helpful and courteous. He was extremely knowledgeable about the rates, vehicle, and answered every question I had. Very appreciative of the attention I received. Jonas did an excellent job.

Samuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karri Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie W. 
Évaluation :
5

Staff very helpful and friendly

WILLIAM K.  |  Expérience générale 
Évaluation :
5

This location has outstanding staff and is clean and easy to access. We used their storage facilities and rented a 20' truck for our move. Thanks to the helpfulness of the people, the facilities and available supplies, we can't recommend this location highly enough.

Twink J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

The two staff I dealt with were awesome!

Jonathan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesca W.  |  Expérience générale 
Évaluation :
4

Fix your website so people can't double book your trucks. I had to drive 30 minutes out of my way to get the size of truck I needed because the location I made my reservation at didn't have any. My move got set back by an hour because of your guys mistake. At least there's the 50 $rebate you guys offer...

Joseph M. 
Évaluation :
5

Initially routed to nicos in rock island. Awful snd uhaul should be ashamed. Rock river plaza location were awesome and helped me out immediately. I feel like I should be compensated for my time And trouble At nicos. Complete waste of time

daniel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

Durable and well maintained trailer

James B. 
Évaluation :
5

The manager is very knowledgeable and friendly. Excellent customer service.

Sarah S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josh G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
4

Rented a cargo trailer One of the tail lights did not work.

Edmund P. 
Évaluation :
5

Everything went well.... no events

Joseph G. 
Évaluation :
5

This is the 2nd time that I have used this facility. I have been impressed with the turnaround time, equipment, and ease with which I am able to complete the process.

Todd W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

The staff at this facility is so friendly and helpful; they made rental a breeze. And the facility itself was clean, cool and easy to use. I highly recommend it.

Twink J.  |  Expérience générale 
Évaluation :
5

We found out we would have to travel and hour to get a truck, Alex at this location worked with us and we were able to get the truck at this location less than a mile from our house. I do not like U-Haul's business model but this location in Rock Island and Alex gave us help and excellent service when we needed it.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lorraine N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russsell H. 
Évaluation :
5

Check in was fairly quick and very easy.

Susan L. 
Évaluation :
5

Good vehicle and friendly customer service . Alexander is a good worker and an excellent service representative.

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darcy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryce S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R.  |  Expérience générale 
Évaluation :
5

Great place to store college stuff for the summer.

Lawrence T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Premières impressions 
Évaluation :
1

Second time using uhaul and it wasn't any better then the last. They don't seem very organized. Turned in my card because I was done with the storage unit. And I got a call a week later asking if I was done with the unit. What? Yes! So apparently the person I turned the card into didn't do their job? Another thing is that things need to be explained more when you guys are renting out this units, trucks or whatever it is. I turned in my truck after hrs and had no clue on how it was suppose to be done. I was just told to drop my keys off in the drop box. Didn't know I was suppose to go online and take pictures of the truck and everything. I feel that explaining your policies is part of Good customer service. It happened to me the last time I rented I was never told I had a specific time to turn in my truck so I ended up turning it in late. Meaning I had it longer then I should have. Not sure if it's just the employees not doing their jobs and being lazy or what. Just a little bit of constructive criticism. Also wasn't a very good look that there was mice poop and a mouse trap in my unit. Luckily none of my stuff was damaged by the mice. And hopefully I didn't bring any home with me.

Jessica S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malikah M.  |  Expérience générale 
Évaluation :
5

Staff was professional, knowledgeable, & friendly. Facility is much cleaner than most outdoor storage units. Price is significantly more than some other companies, but worth it for the safety & easy move-out. No 1st-of-the-month dues or hidden fees. Pay on anniversary date of starting the unit, not on the first of the month. Je les recommande fortement. 

BRENDON D.  |  Expérience générale 
Évaluation :
3

Too early to say if we will recommend to friends or not. Could not access the unit the first night (last evening). Manager Caleb responded to my voicemail by text saying something must not have been set up right and that he will look into it today.

Jan V.  |  Premières impressions 
Évaluation :
5

Very clean facility and secure! Plenty of parking and ease of dropping off stored items.

Lawrence T.  |  Premières impressions 
Évaluation :
5

Wonderful employees, great service

Shawn C.  |  Premières impressions 
Évaluation :
5

I signed up for storage because I thought it was a month free right away. Didn't realize I had to pickup a truck before getting the coupon. Also, none of the larger spaces were available, which were the ones that initially interested me.

BRENDON D.  |  Premières impressions 
Évaluation :
5

I was pleasantly surprised at how nice the facilities are. The place looked brand new! The location is very convenient too. The associates provided excellent customer service. I rented a van and storage unit and was very pleased. The only bad experience was how much gas the heavy duty van used but that was to be expected with such a vehicle. Everything else was outstanding!

juanita m.  |  Premières impressions 
Évaluation :
5

Jonas was very knowledgeable, helpful and answered all my questions. Merci.

tom s.  |  Premières impressions 
Évaluation :
5

Please provide my attendant who signed me up for the truck and the storage space five additional paid days off during this troubling time.

Thomas L.  |  Premières impressions 
Évaluation :
5

Had my whole houseful of stuff stored for 5 months. It was perfect. Friendly, helpful staff and a very clean secure facility.

Rose D.  |  Expérience générale 
Évaluation :
5

Very helpful staff, great security systems, and comforting to know that they spray for bugs.

mike b.  |  Expérience générale 
Évaluation :
4

I would reccomend this storage facility to anyone Thank you for your assistance

Pamela R.  |  Expérience générale 
Évaluation :
3

The staff was professional but they lacked a great sense of customer service. We tried to ask questions about the potential products of interest or future payments or even tried to start a conversation, the GM seemed so distressed & disturbed. We dont expect for people to be purky but in a customer service field, you have to show more proactiveness than your personal feelings. Other than that, all is good.

Debbie V.  |  Premières impressions 
Évaluation :
4

Very helpful and informative

WILLIAM K.  |  Premières impressions 
Évaluation :
5

Very friendly staff. Nice controlled secure environment. Liked that it was month to month and didn't have to give notice ahead. Would definitely use this facility again :)

Sandra A.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff

tony w.  |  Premières impressions 
Évaluation :
5

Helpful and friendly staff, couldn't have had a better experience.

Shawn C.  |  Expérience générale 
Évaluation :
5

Your employees are fabulous and very helpful!

Rose D.  |  Premières impressions 
Évaluation :
5

Nice and clean secure storage units

Richard C.  |  Expérience générale 
Évaluation :
5

Seth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.

Theresa S.  |  Premières impressions 
Évaluation :
5

The two guys who helped me were excellent.

maxine m.  |  Premières impressions 
Évaluation :
5

Great U-Haul and storage Facility.

Catherine G.  |  Expérience générale 
Évaluation :
1

Talked to 3 different uhaul places and all were different answers. Long story shirt it was alot more money than originally told.

Ashley D.  |  Premières impressions 
Évaluation :
5

Nice new facility. Helpful staff. All around great experience

Brett H.  |  Premières impressions 
Évaluation :
5

Helpfull

Dan M.  |  Premières impressions 
Non reviews have been submitted for this location.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

Retour
Haut de la page