Customer Reviews for U-Haul Moving & Storage of Rock Island

575 évaluations

3840 46th Ave   Rock Island, IL 61201

(309) 948-5022

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(309) 948-5022

3840 46th Ave
Rock Island, IL 61201

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Tell your customer what is wrong with the equipment before they get it so they don't worry about it when traveling

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
5

Offers better options for protecting your things than any other facility I've seen.

Kristal T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

omar j.  |  Expérience générale 
Évaluation :
5

Great customer service experience! Thank you for the help coming out and making sure the equipment had everything functioning prior to my departure.

Bryan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william R. 
Évaluation :
5

For the short time we needed a rental place, I was very grateful to have a clean, safe and secure place to have my daughter's things accessible when needed. I was able to have a trolley available when we needed to use them.

Kevin B.  |  Expérience générale 
Évaluation :
5

This is a super fine service. Everything was handled efficiently and without a hitch.

JAMES S. 
Évaluation :
5

It wasnt cleaned out. Dirt in the back, and sticky soda and crumbs in the front. I was traveling with my kid so I didnt care, just was a little surprised

LAUREN A. 
Évaluation :
5

Nothing really. Sales Associate was very professional and helpful.

MELODYE A. 
Évaluation :
5

Outstanding staff!!!

Carol G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
5

Store was clean, truck was clean, but the truck that I had seemed like it was way overdue on maintenance and needed a tune-up. I'm glad I only needed it for local travel. Going over 55 it shook terribly, brakes squealed, and there was a weird click/squeek that routinely happened shifting into second gear.

Stephen R. 
Évaluation :
5

n/a

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA T.  |  Premières impressions 
Évaluation :
5

I used the storage facility for a month. It was exactly what you would want. It was clean, convenient and the staff was very friendly and helpful.

CLARA S.  |  Expérience générale 
Évaluation :
5

This facility is a busy place! The staff is helpful and everything is just as one would expect!

David T.  |  Expérience générale 
Évaluation :
4

Staff was unfriendly and not very willing to explain things clearly if wasn’t for the staff would of given 5 stars

Damian D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY L. 
Évaluation :
5

Guys were very helpful and friendly.

DEBORAH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE G. 
Évaluation :
1

Sat (per signage) waiting for them to come check my truck in and no one came out.

LORI G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Avis T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

joseph p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD WAYNE C. 
Évaluation :
5

I should've got the guys name, but it was a guy and girl working 10/23/21 around 930am. Was originally supposed to pick up in Hamton, il but had to pick it up in Rock Isalnd in stead. Gave me extra miles to cover the extra I had to drive (hampton was a lot closer to my move). No hassle, extremely helpful. The girl workin was as well, just dealt with the guy 95 % of the time. Good workers are hard to find these days and they both are in my opinion.

LOUIS D. 
Évaluation :
5

The young gentlemen was quite nice and professional.

EMMANUEL N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

paige m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLORIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa H. 
Évaluation :
5

Truck was a bit rough & Jerry but Overall experience was good, good customer service, friendly staff, great location, will use & recommend them in the future.

TARISITA N. 
Évaluation :
5

The staff here was awesome and very helpful, I can't say enough nice things! The facility was clean, easy to navigate and I was grateful for the space. Merci.

Stephanie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordon M.  |  Premières impressions 
Évaluation :
1

My belongings became infested with bedbugs after using your facility. I will never again use a U-haul service.

Rose B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C.  |  Expérience générale 
Évaluation :
5

Excellent staff

ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evelyn r.  |  Premières impressions 
Évaluation :
5

Thank you, I really appreciated the opportunity to have a nice place to store my things as I transitioned to a new location.

Rebecca F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W.  |  Expérience générale 
Évaluation :
5

I'm a first time customer. I was very pleased with the staff's friendliness, helpfulness and courteous service.

CLARA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Rental was seamless and easy. Truck was ready for pick up at requested time. Customer service rep was courteous and efficient.

JADA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol J. 
Évaluation :
4

Was skeptical about this uhaul place at first because I was so used to the one in Davenport. I am extremely impressed with the staff and the facility. Merci.

CAMERON MICHAEL D. 
Évaluation :
5

Fair and reasonable price

RUDOLPH H. 
Évaluation :
2

I was advised by the young man who rented the vehicle from me to NOT do the pre/post rental inspections, as their facility was in a technology "black hole", which resulted in an extra fee upon return of the vehicle, since I followed his instructions instead of the instructions on the contract. Since he is a representative of the company, I would expect him to not only look out for the company's best interest, but also the future rental possibilities from the customer. Also, something needs to be done so that this address is the one given out, instead of Nico's Tire Store (bad part of town).

MICHELLE RENEE R. 
Évaluation :
5

The crew on hand for pickup as well as drop off were over the top friendly and helpful.

Mike M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maureen F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MATTHEW U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YWCA Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C.  |  Expérience générale 
Évaluation :
5

Your front desk attendants were ECELLENT!!! The young man the first day checked in was THE BEST!!!! BEST STORAGE FACILITY I'VE EVER EXPERIENCED!!!! THANK YOU!!

Anna F.  |  Expérience générale 
Évaluation :
5

So glad we used it, even it was temporary. Very clean, convenient and the price was right! Thanks!!

Rhea F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIN J. 
Évaluation :
5

Make web site equipment return easier to locative

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS N. 
Évaluation :
5

Nothing at all. The young man who helped me was friendly and efficient.

DAVID R. 
Évaluation :
5

The whole staff here is AMAZING! We would recommend this place to everyone.

Thomas P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle T.  |  Expérience générale 
Évaluation :
5

I have rented many, many U-Haul's over a few decades. This place is the absolute BEST location I have ever rented from. Best equipment, knowledgeable staff, and friendly service. I will not use any other local U-Haul establishment other than this one.

GABRIEL S. 
Évaluation :
5

Website would not allow me to schedule a Sunday drop off, but I was able to drop off anyway.

CRAIG S. 
Évaluation :
5

Was difficult doing the long process with cell phone after hours took 45 mins with all the photos, alternate phone number,pass port,and didn't give me a code had to call uhaul number support but she was very nice she got me a code for the box and i got my key

Ronald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G.  |  Premières impressions 
Évaluation :
5

outstanding facility and especially personnel! Totally impressed with both the young gentleman working the counter, Seth & Jett. Both of them were professional, kind, extremely helpful, and an absolute joy to work with. I have told everyone I know how outstanding these two gentlemen were and how impressed I was with the organization and the cleanliness of the facility. Thank you so much!

Carol G.  |  Premières impressions 
Évaluation :
4

When calling to ask questions the folks were very helpful

JUDI K.  |  Expérience générale 
Évaluation :
4

The mobile check in doesn't work. It would have been nice to know so I didn't sit in my car for 15 minutes trying to get it to load. When I went into the store the employee told me “yeah cell service isn't great here”. If it's a known issue then do not allow this option at this location.

Zachary F. 
Évaluation :
5

Quick in and out and Friendly employees!!

DANIEL S. 
Évaluation :
5

Great service! Thx

BRIAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob H.  |  Expérience générale 
Évaluation :
5

Friendly helpful staff, clean storage facilities and trucks

LISA P. 
Évaluation :
5

Everyone very helpful and kind. Keep it up

JUDI K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM E. 
Évaluation :
5

Great as is!

RANDY N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANO M. 
Évaluation :
5

Keep doing the great job and the friendly, welcoming customer service crew.

SALWA ALI E. 
Évaluation :
2

Better communication. My containers were shipped to this location correctly, but then were delivered 5 days late to my location. They were then picked up 5 days late, only after I called to let them know no one had come to pick them up. I was never notified of the containers would be late, or that they wouldn't be picked up on time.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

For a customer's first visit, accompany them to the entry area and show them how to use the electronic card to disarm the alarm to their storage unit.

TIMOTHY D. 
Évaluation :
5

The Van we rented was a 2021 Model with approximately 5k miles. The interior was absolutely filthy when we obtained the Van for rental. It was obviously not cleaned or re-conditioned from the prior renter. It is unacceptable to me to rent a vehicle which is delivered unclean, specifically in the current COVID-19 environment with a known high risk of illness due to unsanitary or non-hygienical pro-active protocols.

MICHAEL B. 
Évaluation :
4

There were cockroaches in the trailer. We saw them before we loaded and hope we killed all of them prior to loading the 2 pieces of furniture. The staff was great and apoligetic. I showed them the cockroaches and he seemed concerned.

RANDY A. 
Évaluation :
1

Get Serice

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

The people at Rock Island U-Haul were very helpful and friendly. Great service...

THEODORE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN L. 
Évaluation :
5

S.O.

JAMES N. 
Évaluation :
5

Very nice facility. Check in was quick and easy.

Robert S. 
Évaluation :
5

Not put a dolly in the truck unless the customer requested one. It was in the way and took up wall space for me to secure items against the wall.

Curtis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY J. 
Évaluation :
5

Great customer service expedient operation

DONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
1

There was German cockroaches in the back of the vehicle. I had drove the vehicle from the location to my apartment and back once I noticed I wasn't going to be able to use the vehicle. Then the employees at the location tried to bill me for the gas. I was very stern and I believe that was waived. I had tickets to a baseball game Saturday and I was unable to make it because the cockroach incident set me back about an hour and a half. Also I was on hold for 25 minutes before arriving to the location to return the first vehicle I was given. Thankyou for your time have a good day.

Andrew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory H.  |  Premières impressions 
Évaluation :
5

Great service and people!!

KATHRYN S. 
Évaluation :
5

Nothing. It was perfect! Jonas is fantastic!

AMY M. 
Évaluation :
1

Caleb Williams the General manager at our drop off location was rude and disrespectful to me and my wife. We ask about the free month on a storage unit from a email sent to us from UHaul . He said he didn't have the size we wanted and it was up to him to refuse the offer. So we paid the rent on two smaller units, no wanting to argue after our 14 hour drive. We called the UHaul number on the web site and talked to them, they were real nice and said they would sent them a email correcting the problem and for us to go in and get a refund back on our card. When we went back in the store the next day and ask about our refund , they were rude and disrespectful again , said they got the email but the girl that sent it wasn't his boss and said we were out of luck getting a refund. We are now getting ready to rent our third UHaul. Waiting on a call back for the 20 % discount.

KENNETH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN C. 
Évaluation :
5

Very helpful

DANIEL D. 
Évaluation :
5

Very courteous and professional. All of my questions were answered.

JAMY T.  |  Premières impressions 
Évaluation :
5

Very courteous and professional, answered all of my questions. I was very impressed with the process from start to finish and will be using this location again in the near future even though there is one closer to my house.

JAMY T. 
Évaluation :
5

Truck was late which was frustrating but the employee did everything he could and made it right. I appreciate the customer service he provided.

ADAM U. 
Évaluation :
4

Have your corporate get it together. These guys were great. All of my experience with u-haul this time was a nightmare. And that is not an exaggeration. No problem with the rock island location- however =moving is hard enough. Many on hold calls that were never picked up after an hour plus wait. Your business has become very very insufficient. You are no longer customer oriented. Making people drive 3+ hours to pick up there truck??? Your company is a solid mess. I have used u-haul for all my moves -many. I have never been left hanging till the last minute to know if I even had a truck to move with. Movers booked etc. miserable experience. I am surprised all your help didn't walk out on you. NEVER again will I waste my time and struggle to do business with you. What a shame.

DENISE T. 
Évaluation :
3

The guy that checked me in/set up my account was friendly and helpful. The other guy in the office, not so much. He acted like he had better things to do than be there. When we went to the side to the unload area the garage door would not open. I called the office and the guy with the attitude problem answered. He said some of the doors are broke and to try another door. I was in a 26' U-Haul truck, I am not driving to each door to find one that works. He should have gotten up off his butt and put a sign on the doors that don't work. I'd highly recommend reviewing having him as an employee.

Bradley M.  |  Premières impressions 
Évaluation :
5

Everyone at the Rock Island location were amazing... From pick up to drop off - they were all incredibly friendly and helpful. I seriously could not have asked for anything more.

MARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DYLAN B. 
Évaluation :
4

Have the vehicle at the original rental location. Had to drive 35 miles to pick it up

Randall A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristal T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A.  |  Premières impressions 
Évaluation :
5

Very helpfull

JOSEPH H. 
Évaluation :
5

My truck smelled like it might be using oil. I will call the store.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL B. 
Évaluation :
1

Pretty much a joke since the beginning. The back of the truck got stuck going into our driveway and we blocked traffic on a main road. I drove down to this location in my own vehicle after waiting for roadside assistance for over an hour. I asked the worker for help and he said there was nothing he could do. I told him the truck was blocking traffic on a major road and it needed to be towed immediately before it caused an accident and he didn't bother to offer help or seem to care about the problem. It took nearly 3 hours from the time I reported my issue to the time uhaul's tow driver showed up. Your roadside assistance is an absolute joke and your employees need to do better at showing that they care.

Kevin M. 
Évaluation :
5

I honestly can't think of a thing!! It was a perfect experience!

AMY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN C. 
Évaluation :
5

Outstanding experience from reservation to confirmations to pickup to return! Great folks at this UHaul locations!!

Andrew M. 
Évaluation :
5

The truck smelled of smoke. It almost did not start at one location we were at. The starter kept turning but the engine did not fire. Had to try 5 times to get it started. When we returned it the attendant said they get that complaint and have sent it in for service several times and they do find anything wrong. This truck needs to be retired.

David W. 
Évaluation :
4

I am very pleased with our unit.

CHARLES G.  |  Premières impressions 
Évaluation :
3

Get your trucks maintenanced I had a hard time steering due to the pull the truck had to one side.

ALEXA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M. 
Évaluation :
5

Quick and polite service

WILLIAM T. 
Évaluation :
5

All the employees were extremely helpful - above and beyond so! The only issue I had was with the after hours return process. The app took me through all the steps but never actually processed the return. Attempting to call the actual physical location resulted in being on hold with u-haul customer service for an absurd amount of time. Which included getting disconnected from first rep and having to do it all over again. That was the frustrating part but not the fault of the rock island u-haul location.

MARY D. 
Évaluation :
5

Only "complaint" I might have was that it was a bit confusing to know how to access the unit. It was explained but would have been better to be shown. Staff willingly came from front office to show me how to do security card, however I had some difficulty removing the zip tie from the unit.

Jennifer M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine B. 
Évaluation :
5

Service and facility was excellent. I don't think it could be improved.

CURTIS M. 
Évaluation :
5

flawless experience for me

KEVIN D. 
Évaluation :
5

Excellent

Bryan C.  |  Premières impressions 
Évaluation :
5

Gentleman who helped me was very nice and quick as I was stopping in on my way to work. Received the keys and stored my items in less than 20-25 minutes. Merci.

christina g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica M.  |  Premières impressions 
Évaluation :
4

Would have preferred two handicapped storage units due to arthritis.

Renee L.  |  Premières impressions 
Évaluation :
5

Chase was very helpful and I would definitely be back to use your moving facility and equipment.

Amber D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie J.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful

Kenneth K.  |  Premières impressions 
Évaluation :
5

My only concern is whether the space we rented was really the 8 X 10 X 10 that I am paying for. The queen size mattress and box spring are very tight when laid on their side from front to back. This caused the door to rip the plastic cover and sheet on the mattress. Otherwise, The access was a little confusing due to our inexperience with the facility, however the staff at the U-Haul store were very helpful and explained everything to our satisfaction. They were very helpful and checked on us to be sure we were doing okay and had no further questions. My thanks to them.

Anita M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NANCY C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Premières impressions 
Évaluation :
5

Seth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.

Theresa S.  |  Premières impressions 
Évaluation :
5

Nice new facility. Helpful staff. All around great experience

Brett H.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

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    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

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    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Trucks for Sale

    We have the largest selection in the industry!

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

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