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Angela C | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Rock Island
Testimonials From Recent Customers
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worst scam artists ever , just out to steal money
Gabriel C | Expérience généraleThe area where my storage unit was had no lighting. It was very dark and felt a bit unsafe. It was also in a corner of the facility where they were some odd dead ends that became almost maze-like to get out of. There was an emergency exit door where the fire alarm had been disabled very close to my unit. Its wiring box was removed and wires were disabled and exposed. I reported this the day we moved in and was told it would be repaired but it never was. A storage unit in my aisle had been partially cleaned out for a couple of weeks with broken glass on its floor and the door left open for those couple of weeks. The loading and unloading bays are very convenient.
Ted T | Expérience généraleGreat and efficient experience! The facility was extremely clean and secure. Merci.
Susan T | Online Move InVery happy 2 month experience. I will definitely recommend UHaul!
Eileen M | Expérience généraleVery easy & accessible & great customer service by the workers on site
John M | Online Move InThe facility where the storage unit was located was great and the office staff were courteous. The problem I have with my U-Haul experience has to do with the emails I received from Jett Rossi. threatening email I received from after I had notified U-Haul, in person in their office, that I would not need the storage unit after the end of December. I went into the office on December 26, 2023 and provided this information. The counter clerk went into the computer and pulled up my account. He verified that we had paid until the end of December 2023 and told me to make sure I had everything out by December 30, to leave the lock off, and that the next time they were in the office (after Dec. 30th) they would inspect it. My response was a question about taking the lock with me because we had paid for it when we rented the unit and he said yes it was mine. We had no trouble complying with these instructions, we had the unit emptied by 1:00 pm on 12/30/2023. On January 4, 2023, I received an email from Jett Rossi that said: "We have not received your monthly payment for storage room #1516. The rent was due on 12/30/2023. A late fee of $28,99 has been charged to your account." So I called that day and report the exact words I have written in these comments and that I was not going to make the January payment and I was certainly NOT going to pay a $28,99 late fee! The person on the phone said they had "taken care of it". BUT WAIT, THAT'S NOT ALL: On January 12, 2024, I received a libelous and threatening email that said: "Your rent payment is now 14 days past due. An additional $0.00 pre-lien fee has been charged. We hereby make immediate demand for full payment in the amount of $181.19. If full payment is not received within 14 days, your right to use storage room 1516 shall be terminated, a $50 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room. If you have not already sent payment, please send your check today or go to uhaul.com/signin/ to remit payment and resolve this matter." So I called the local U-Haul phone number and it kept going to the call center in another state. The call center rep was very nice. I told her I keep calling the local number and it keeps forwarding to the call center. So she let me know she had sent an instant message to Jett Rossi. IDK if this is taken care of or not, I have never received a confirmation email or a follow-up email to let me know my account has been closed and a thank you for being a customer.....I hope the account is closed and I am not going to get another threatening email on January 22nd, because that will be another 10 days...only time will tell because goodness knows Jett Rossi doesn't have the courtesy to call and apologize for demanding payment because someone did not do their job and verify the unit was empty and left clean and someone did not do their job and go into the computer, pull up our account, tick whatever box was supposed to be ticked to close the account...just saying I'm glad my life did not depend on whomever failed to do their job properly.
mary p | Expérience généraleWe ended up needing a larger storage and the U-Haul employees at the storage we're fantastic!!!! Super helpful!
Angela C | Premières impressionsThe facility always was very clean and well-lit. I didn't have much contact with the staff but, when I did, they always were very friendly and courteous. I had not intended to keep the unit for so long (2 1/2 years) but always found it in immaculate condition.
Jennifer M | Expérience généraleGreat experience. The men at the service counter were first rate and helped whenever we needed anything. The facility is a little hard to use, however. They have key cards that are suppose to stop alarms but when you open you unit, the alarm sometimes still rings. It's hard until you get accustomed to the order to do things. Overall, I would recommend them to anyone!!
CARL S | Expérience généraleEveryone was friendly and the u-haul was very clean in and out
Inez C | Premières impressionsThe storage facility was always clean. I only was inconvenienced when the lights went off and I am deep in the cleaning task. It was hard to navigate to the hallway for a returning light.
janice w | Expérience généraleVery clean, accesable and secure.
Bert W | Expérience généraleThe service is Great I will recommend you to everyone
nickolas a | Expérience généraleI don't know where to start and I don't think there is enough space to write about my experience. From beginning to end I was taken off guard by the niceness, kindness, helpfulness and professionalism of Jett who is the assistant manager. He was not rushed and he seemed to genuinely care about helping me save and to get the best for my money. They ran out of the storage unit I wanted and he upgraded me to one for the same price. He was patient and even help me find extremely reasonably movers who were fast and also friendly and nice and even drove me to the area. The storage area has maps posted to assist you to find your unit (it is a large area) . I have never seen a storage unit such as this and I have had storage most of my life and they are usually basically the same. This area is secure and each unit has temp control and its own alarm system and is obviously well maintained and really clean. I walked into the U-Haul storage customer office not feeling well and sort of dreading what I thought would be another place that would try to drain as much money out of me as possible, but this was far from the case. When I left the office I felt very good and happy to know there are businesses such as this U-Haul business with people working there like Jett. I truly believe if people were aware of the services etc., at the U-Haul facility on 38th Street in Rock Island they wouldn't go anywhere else. Plus there are so many aspects to that particular U-Haul (I never been to another U-Haul Rental) facility, I believe they sale everything anyone would need to move to facilitate their move. I can't say enough about the wonderful service and nice people associated with U-Haul but I must stop here. However, I would strongly advice anyone needing storage or to rent a truck, make sure you check out the 38th Street U-haul facility before making any decisions.
Loretta T | Premières impressionsThe only reason I moved out is because this company goes up on its rates every year. Maybe they should grandfather prior customers in to the rate they are already paying
Tiffani H | Expérience généraleThe storage facility was always clean and well lit. The staff was very knowledgeable, friendly and helpful. I would definitely recommend to family and friends.
jahzara o | Expérience généraleThank you for great customer service at my location!
dawn g | Expérience généraleVery pleased with the entire experience. Staff is always very polite and respectful. Merci.
Jelseca W | Expérience généraleBest storage solution for the entire QC.
Thomas D | Expérience généraleI wish the garage area required a code to enter. Sometimes I was there by myself after the office closed and anyone could come in. I had someone come through riding a bike around 6pm one night. Made me uncomfortable.
Beth A | Expérience généraleBathrooms were extremely dirty…
Austin M | Expérience généraleIt's always clean and well kept. The lighting is excellent and the staff is super helpful and friendly.
Stephen D | Expérience généraleGreat staff. Everyone really helpful and professional. Always professional appearance. Have been to other uhaul business this facility is far beyond those.
MICHAEL C | Expérience généraleGreat experience. Having garages to pull into to unload was bonus.
Anthony F | Expérience généraleBest storage ever and reasonably priced
bryan s | Expérience généraleThe staff at the Rock Island location were extremely professional and addressed every concern I had regarding this time with them. I have been at a lot of storage facilities throughout my life in multiple careers and I have never had the pleasure of working with a staff such as the ones at this location. I truly want Mr. Caleb and his team to know how valuable the encounter was with him and his staff. Great job and continue to do what you all are doing. Thank you all so much for restoring faith back into the human race for me. Kenny Williams
kenny w | Expérience généraleYesterday my fiancé went to unload our storage unit we have had at your Rock Island location for several months. We were on a time crunch moving our homes and also were unloading the unit before the next months rent was due. He went after hours to unload as thats all the time we had that day. Upon renting this unit we were not informed that there is a side door to load and unload. We were sold on it because it was so close to the main entrance and how convenient is that? My fiance unfortunately got his keys locked in the facility leaving his vehicle wide open and unlocked- our storage items wide open and unlocked and him stranded. He frantically called me for help, but we still cant leave our items there for the taking. He then called Caleb Williams phone number who was listed as GM "after hours help" line after trying to load the app which would not work. Caleb continued to forward both of our calls until finally turning his phone off. My fiance was able to get back into the building to get his keys when he realized the large doors in the front by our unit and also where he loaded everything to were not opening. Again, this is not something we were told upon renting and we did not know about the side door as it was all the way a crossed the unit and your General Manager was refusing to answer his phone AND it is posted nowhere on the building or doors. So once again he was stuck because some of the items were too big to fit through the smaller door. Caleb finally responded via text about the side door. Caleb was very short and rude and showed an unwillingness to help, respond or apologize. What should have taken an hour or so took 2+ hours. Caleb has continued this behavior upon us asking for his customer service line or boss so that we can report his behavior and even proceeded to cuss at my fiance and exclaim that he didnt understand what the problem was and not to bring our business or our businesses business back. This is a very poor decision on his part. Why have a GM on call help line if they refuse to answer or help? What if my fiance was unable to get back in the building and his car keys remained locked in? What would really go a long way is for a GM to be helpful, considerate and compassionate because moving items can be very stressful. A simple and sincere apology from Caleb would go a long way. Rest assured that as GMs of this community we will not network for, recommend your services to our customers, or use them again in the future without the behavior being addressed and corrected.
RYAN P | Expérience généraleVery clean and someone was always there to help
Theresa G | Expérience généraleWe need short-term storage space, with little notice. We checked in online, quickly received all of the necessary information, and checked out a few weeks later with no problems. The process could not have been easier.
Adam B | Expérience généraleBeyond what we expected 👍👍👍
Dy A | Premières impressionsVery pleased with my experience there
Greg B | Expérience généraleAside from a little mouse issue. Everything was always great.
Katherine L | Expérience généraleI did not make this reservation or use uhaul. Someone used my information to do this- not me
Alexandra C | Expérience généraleExcellent experience with storage unit and rental!
Penny W | Expérience généraleSuper friendly helpful staff. Ease of setting up storage.really like the park inside to unload.
MICHAEL C | Premières impressionsThe general manager was a horrible gm very rude & inconsiderate would not Recommend a friend to this location
alexis g | Expérience généraleI forgot to turn in the card to swipe.do u need it ?
jeff w | Expérience généraleJet was very helpful
Kathy h | Premières impressionsNo comment
Paula M | Online Move InIt was a great thing at first... I needed a U-Haul and some storage space... Very convenient for me.... Then, I was supposed to get a free month when I rented the U-Haul and that space together... I seen this on my first or 2nd email from U-Haul... I called customer service. I called the store I even made a special trip there to ask about it.... I was never given that free month.... Then when I paid my last month I told the gentleman that this was also my 30 day notice.... I believe it was several days from my last month when I lost my key and told the gentleman at the desk this was my last few days and I lost my key, so what's in there wasn't but a few big furniture things and I already swept it out the last time I was there.... So I said keep what's in there or put it in the free spot for anyone who wants it.... Well I guess not a single person that works there don't take notes or have a memory, because I kept getting late bills in the mail months after acting like I never gave them a 30 day notice or the multiple times I said it to the employees.... Even made phone calls to the store over it, even emailed back and forth with the store manager.... I still received late notices and email notices.... And now I am responding to this email, because this must mean that you auctioned my unit or just lately all the times I told people and emailed them has finally sunk in.... I liked the place and I would recommended this place to friends....
Jacob G | Expérience généraleWould not help me with my situation employee messed up didnt take storage out of my name when I took my stuff out I am now stuck with a 1000$ bill and management does not care treats me like I'm less than human and wont take my calls
April N | Expérience généralewhen was the arrived at the facility. The bay door opened up for us and I drove in. The door would not shut behind. It close halfway down. We try to help push it up while pushing the button and it fell down and almost smashed us. We were unable to get the truck out. I went to the office to get help. The guy blamed us for breaking the door. We had an item that we needed to throw away because it broke on the truck and we were told we could not throw anything away but we can I get the truck out.It was most unpleasant. My son could've been hurt and this is why I do not recommend them.
Natalie R | Online Move InClean, friendly, and easy process. I appreciate the extra security measures in place to ensure my storage unit is secure.
Mollie O | Premières impressionsVery helpful and courteous. I wish that the months could be pro rated, but other than that, great!
Tyson K | Expérience généraleLoved the experience. Inside unloading was great.
kimberly k | Premières impressionsWould have given 5 stars, but I don't think it's fair to not prorate rent. Had to pay a whole month for only a weeks use. The last place I used a storage unit did prorate, but wasn't climate controlled. So I used this one instead. Otherwise it's a great place to store your belongings.
Linda R | Expérience généraleI really appreciate all your help thx again
Errick B | Premières impressionsStorage unit smelled like dead mice the entire time I rented it. Once I moved all of my things out, there were 2 huge spiders that were crawling on the floor. (I'm sure they got into my boxes). I rented a uhaul to move my items. The truck smelled like it was burning and barely wanted to shift gears. Not a great experience overall.
Mary P | Expérience généraleClean secure storage facility
steve m | Expérience généraleWas a nice place to store my house hold goods. The only down side anyone can get in building they just can't get in a room with out disarm card. There were several time the drive in bays had people sitting in there cars just listening to music watching people
Damian D | Expérience généraleI appreciate the security and cleanliness of the facility. I also liked that I was able to pull my car indoors and out of the elements to access my unit. Perfect storage facility.
Vicki G | Expérience généraleJet is an awesome employee, patient and went over and above to help me out. Improved my uhaul experience overall, and the type of person you want working for your company .
mitch m | Premières impressionsGreat safe place for storage! The office employees are very kind and helpful as well.
Dawn B | Expérience généraleEveryone was friendly. The storage facility is lit well and very clean.
Gerald N | Premières impressionsOnly complaint is that there are big mouse houses in the units. You pay a little extra to not have an issue with mice getting into your things. Also, the unit smells like something is dead inside, staff said they can't find the issue. Maybe pest control should be called.
Mary P | Premières impressionsIt's a great facility which I'm sure I'll use again in the future. I recommended it to my brother and sister-in-law who also rented space.
roxanne t | Expérience généraleStaff always accommodating and facilities exceptional and easily accessible. Trucks are reasonably priced and would recommend this location to everyone.
patricia v | Expérience généraleGreat service
Dianna P | Online Move InStaff was perfect and very nice place is super clean easy in and out
kenneth d | Premières impressionsLove the garage feature!
Beth A | Premières impressionsI had a back unit on the west side, definitely needed more light. Dark inside unit.
Kelly L | Expérience généraleStaff was very helpful and polite. Made everything easy.
Sandra M | Expérience généraleNa
nora p | Expérience généraleI lost the key to my storage and I was told to wait until the morning for maintenance to open it. The next day I was told maintenance doesn't do that. Wasted money and time.
Ronique J | Expérience généraleThe desk reception was very helpful. Knowledgeable and informative. The facility itself was very convenient with being able to pull in your car to get out of the elements. The facility inside and the unit itself were very clean. A job well done by the U-Haul staff.
olitio r | Premières impressionsIt's cool so far. I've made a couple mistakes with procedures but so far so good. Have been treated with respect by the staff.
Joe P | Premières impressionsStaf was very helpful, freindly and informative. And the facilities are awesome. Definitely recommend
Michael M | Premières impressionsCaleb is the reason we had several storages and will use him and uhaul in the future. He is the reason we will return when we have the need for storage again. THANK YOU!!
DEAN C | Expérience généraleOffers better options for protecting your things than any other facility I've seen.
Kristal T | Premières impressionsFor the short time we needed a rental place, I was very grateful to have a clean, safe and secure place to have my daughter's things accessible when needed. I was able to have a trolley available when we needed to use them.
Kevin B | Expérience généraleOutstanding staff!!!
Carol G | Expérience généraleI used the storage facility for a month. It was exactly what you would want. It was clean, convenient and the staff was very friendly and helpful.
CLARA S | Expérience généraleThis facility is a busy place! The staff is helpful and everything is just as one would expect!
David T | Expérience généraleStaff was unfriendly and not very willing to explain things clearly if wasn’t for the staff would of given 5 stars
Damian D | Premières impressionsThe staff here was awesome and very helpful, I can't say enough nice things! The facility was clean, easy to navigate and I was grateful for the space. Merci.
Stephanie W | Expérience généraleMy belongings became infested with bedbugs after using your facility. I will never again use a U-haul service.
Rose B | Expérience généraleThank you, I really appreciated the opportunity to have a nice place to store my things as I transitioned to a new location.
Rebecca F | Expérience généraleI'm a first time customer. I was very pleased with the staff's friendliness, helpfulness and courteous service.
CLARA S | Premières impressionsYour front desk attendants were ECELLENT!!! The young man the first day checked in was THE BEST!!!! BEST STORAGE FACILITY I'VE EVER EXPERIENCED!!!! THANK YOU!!
Anna F | Expérience généraleSo glad we used it, even it was temporary. Very clean, convenient and the price was right! Thanks!!
Rhea F | Expérience généraleThe whole staff here is AMAZING! We would recommend this place to everyone.
Thomas P | Expérience généraleoutstanding facility and especially personnel! Totally impressed with both the young gentleman working the counter, Seth & Jett. Both of them were professional, kind, extremely helpful, and an absolute joy to work with. I have told everyone I know how outstanding these two gentlemen were and how impressed I was with the organization and the cleanliness of the facility. Thank you so much!
Carol G | Premières impressionsWhen calling to ask questions the folks were very helpful
JUDI K | Expérience généraleVery clean and secure, with a door alarm for each individual unit. Easy access from outside, climate controlled on the inside. Friendly, helpful staff.
Garold E | Expérience généraleMaybe it is our timing, however there was not enough carts. Thanks
Michael G | Expérience généraleThis U-Haul facility was well staffed unlike other facilities I've used. They did a very good job.
Curtis M | Expérience généraleI was very pleased with the service and would it again.
Harvey B | Expérience généraleVery courteous and professional. All of my questions were answered.
JAMY T | Premières impressionsThe guy that checked me in/set up my account was friendly and helpful. The other guy in the office, not so much. He acted like he had better things to do than be there. When we went to the side to the unload area the garage door would not open. I called the office and the guy with the attitude problem answered. He said some of the doors are broke and to try another door. I was in a 26' U-Haul truck, I am not driving to each door to find one that works. He should have gotten up off his butt and put a sign on the doors that don't work. I'd highly recommend reviewing having him as an employee.
Bradley M | Premières impressionsFrom the general manager on my initial visit to the staff on Sunday, great experience and friendly folks! They didn't have a large unit available but accommodated us with 2 side By side units of equal total size! Very happy with the process and accommodations! We even made an initial error with how to put our security code in and the front desk staff was very nice about the way to properly queue it in and helped us better understand the process.
JOSHUA S | Premières impressionsI am very pleased with our unit.
CHARLES G | Premières impressionsLinda in the Nampa, ID store on Caldwell Blvd was more than awesome!!!!!!The 2 young men that served me were great in Moline & were very knowledgeable & personable. Over all, this moving experience has been great and U-haul was a large part of the great experience. Merci
marie N | Expérience généraleOnly "complaint" I might have was that it was a bit confusing to know how to access the unit. It was explained but would have been better to be shown. Staff willingly came from front office to show me how to do security card, however I had some difficulty removing the zip tie from the unit.
Jennifer M | Premières impressionsVery nice company and employees are excellent.
DEAN C | Premières impressionsThe "Free" storage unit was not necessarily free, due to the fact that the lock I had from my previous storage unit was not able to be used. Customers must to purchase a specific lock for the storage facility. The sales person wasn't able to explain exactly why my lock was not sufficient, but he was courteous. Aparently, this is the protocol for the use of storage units but I'm unsure if its location specific or franchisewide. For convenience, I paid for a lock to unload the rental and turn-in the vehicle as soon as possible. To say that "the larger a corporation grows, the weaker customer service and quality control" is an understatement. Some ppl take pride in their representation of a company and operate in the interest of both customer and the business by the level of customer service. Although my personal experience OVER-ALL was horrific, I can say there are some cool people working for this company that value customers and assisting them as much as possible, and THAT is greatly appreciated. When corporate wouldn't listen and noted my dissatisfaction with a process as an individual incident stemming from a specific location I was disappointed and frustrated even more. I was cut off frequently, I was told the military has money to spend so trying to monitor the amount spent on transport is pointless because he submitted a plan to save the Air Force money and it was ignored. The manager was helpful and empathetic. I am glad she called because from my experience with this location ( after the storage guy left and the replacement shift took over) &customer service @1800GOUHAUL I didn't think UHAUL was concerned about the people that use their services and that their goal is how much they can get away with, without someone asking questions or without explanation. The manager validated my issue, acknowledged I'm not the only customer who had an experience involving misinformation, apologized ( Although I told her it was okay), apologized for the dismissive posture and behavior of the drop-off location, apologized for the customer service representative, informed me of the equipment checks that should have been made on the Auto transport to ensure customer safety and informed me she would try to find some compensation for my experience which I don't need and will not use, nor do I want a refund, but I felt like a valued customer. I was: -sent email with wrong location -notified by another location of the location associated with my reservation -pick-up location at two separate locations -Tread on tire blown two hours into travel (tires looked okay but noone checked pressure or the trailer I used the email from the lady in the office that didn't know she had the trailer in the lot) - 2hours in the heat waiting for roadside assistance in an area with no signal to use a website posted all over the truck! -being dismissed by drop-off personnel and customer service!
Edwin L | Premières impressionsExcellent
Bryan C | Premières impressionsThe size I reserved was not available
Michael G | Premières impressionsGentleman who helped me was very nice and quick as I was stopping in on my way to work. Received the keys and stored my items in less than 20-25 minutes. Merci.
christina g | Premières impressionsGlad we chose this facility. It was clean, temperature controlled, pest free, and secure. The enclosed loading/unloading area was a nice bonus that came in handy during bad weather. Will definitely use their services again when needed in the future.
Stephen a | Expérience généraleBest storage I have been in.
Vickie M | Expérience généraleWould have preferred two handicapped storage units due to arthritis.
Renee L | Premières impressionsChase was very helpful and I would definitely be back to use your moving facility and equipment.
Amber D | Premières impressionsAll is good so far
Emily S | Premières impressionsVery friendly and helpful
Kenneth K | Premières impressionsMy only concern is whether the space we rented was really the 8 X 10 X 10 that I am paying for. The queen size mattress and box spring are very tight when laid on their side from front to back. This caused the door to rip the plastic cover and sheet on the mattress. Otherwise, The access was a little confusing due to our inexperience with the facility, however the staff at the U-Haul store were very helpful and explained everything to our satisfaction. They were very helpful and checked on us to be sure we were doing okay and had no further questions. My thanks to them.
Anita M | Online Move InThank you for a great experience,
WILLIAM R | Expérience généraleStaff member were great and always. Professional
diane d | Expérience généraleThe move-in experience was confusing. The facility map sent via text didn't work, so we didn't know where our unit was until we got. There we didnt know which bay to park in or the process to use them right away. I also didnt have a knife or scissors with me to cut the tag off my unit when I got there. However, the facility is very nice, clean, and I feel it is secure. I am very happy with my rental, I just had hoped for more detailed instructions for my first visit.
Jama C | Online Move InStaff very helpful and friendly
WILLIAM K | Expérience généraleThe staff at this facility is so friendly and helpful; they made rental a breeze. And the facility itself was clean, cool and easy to use. I highly recommend it.
Twink J | Expérience généraleGreat place to store college stuff for the summer.
Lawrence T | Expérience généraleSecond time using uhaul and it wasn't any better then the last. They don't seem very organized. Turned in my card because I was done with the storage unit. And I got a call a week later asking if I was done with the unit. What? Yes! So apparently the person I turned the card into didn't do their job? Another thing is that things need to be explained more when you guys are renting out this units, trucks or whatever it is. I turned in my truck after hrs and had no clue on how it was suppose to be done. I was just told to drop my keys off in the drop box. Didn't know I was suppose to go online and take pictures of the truck and everything. I feel that explaining your policies is part of Good customer service. It happened to me the last time I rented I was never told I had a specific time to turn in my truck so I ended up turning it in late. Meaning I had it longer then I should have. Not sure if it's just the employees not doing their jobs and being lazy or what. Just a little bit of constructive criticism. Also wasn't a very good look that there was mice poop and a mouse trap in my unit. Luckily none of my stuff was damaged by the mice. And hopefully I didn't bring any home with me.
Jessica S | Expérience généraleStaff was professional, knowledgeable, & friendly. Facility is much cleaner than most outdoor storage units. Price is significantly more than some other companies, but worth it for the safety & easy move-out. No 1st-of-the-month dues or hidden fees. Pay on anniversary date of starting the unit, not on the first of the month. Je les recommande fortement.
BRENDON D | Expérience généraleToo early to say if we will recommend to friends or not. Could not access the unit the first night (last evening). Manager Caleb responded to my voicemail by text saying something must not have been set up right and that he will look into it today.
Jan V | Premières impressionsVery clean facility and secure! Plenty of parking and ease of dropping off stored items.
Lawrence T | Premières impressionsWonderful employees, great service
Shawn C | Premières impressionsI signed up for storage because I thought it was a month free right away. Didn't realize I had to pickup a truck before getting the coupon. Also, none of the larger spaces were available, which were the ones that initially interested me.
BRENDON D | Premières impressionsI was pleasantly surprised at how nice the facilities are. The place looked brand new! The location is very convenient too. The associates provided excellent customer service. I rented a van and storage unit and was very pleased. The only bad experience was how much gas the heavy duty van used but that was to be expected with such a vehicle. Everything else was outstanding!
juanita m | Premières impressionsJonas was very knowledgeable, helpful and answered all my questions. Merci.
tom s | Premières impressionsPlease provide my attendant who signed me up for the truck and the storage space five additional paid days off during this troubling time.
Thomas L | Premières impressionsHad my whole houseful of stuff stored for 5 months. It was perfect. Friendly, helpful staff and a very clean secure facility.
Rose D | Expérience généraleVery helpful staff, great security systems, and comforting to know that they spray for bugs.
mike b | Expérience généraleI would reccomend this storage facility to anyone Thank you for your assistance
Pamela R | Expérience généraleThe staff was professional but they lacked a great sense of customer service. We tried to ask questions about the potential products of interest or future payments or even tried to start a conversation, the GM seemed so distressed & disturbed. We dont expect for people to be purky but in a customer service field, you have to show more proactiveness than your personal feelings. Other than that, all is good.
Debbie V | Premières impressionsVery helpful and informative
WILLIAM K | Premières impressionsVery friendly staff. Nice controlled secure environment. Liked that it was month to month and didn't have to give notice ahead. Would definitely use this facility again :)
Sandra A | Expérience généraleVery helpful and friendly staff
tony w | Premières impressionsHelpful and friendly staff, couldn't have had a better experience.
Shawn C | Expérience généraleYour employees are fabulous and very helpful!
Rose D | Premières impressionsNice and clean secure storage units
Richard C | Expérience généraleSeth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.
Theresa S | Premières impressionsThe two guys who helped me were excellent.
maxine m | Premières impressionsGreat U-Haul and storage Facility.
Catherine G | Expérience généraleTalked to 3 different uhaul places and all were different answers. Long story shirt it was alot more money than originally told.
Ashley D | Premières impressionsNice new facility. Helpful staff. All around great experience
Brett H | Premières impressionsHelpfull
Dan M | Premières impressions