I didn't order furniture pads because it said the pod came with some. It did not. I was told I would have had to order them separatey. Please clarify for future customers.Angela B.
Customer Reviews for U-Haul Moving & Storage of Rogers
Pour nous contacter
Rogers, AR 72758
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Only issue I had was they sold me the wrong adapter so had to drive 16 hrs each way with no running lights, only had break lights and blinkers the entire trip, wasn't very safe for nighttimeEDNA S.
Le client n'a pas laissé de commentaire.STEVEN A.
Le client n'a pas laissé de commentaire.Dunamis F.
Personnel seemed not to want to wait on us since it was 7 minutes till closing. We stood at â€œthe lineâ€ and waited on the attendant but none came. We walked in to ask about us dropping it off. He looked at the surveillance camera and saw we had come on in and found them just sitting there. He told my husband just to unhook it and where to leave it. We were clearly bothering him and the other attendant. Made to feel we were in their way instead of being welcomed. Not good serviceâ€¦.or should I say self service? What if we didn't know how to disconnectâ€¦or whether we returned our equipment correctly. Thanks anyway.Glenda F.
There were two issues with my reservation. One was not the fault of the location and the other was. 1) U-Haul changed my reservation location and did not email me. That is not the fault of the location but U-Haul's user interface needs much improvement. While returning the truck I heard someone else in line with the exact same problem. The pickup date had also been changed. 2) This location does not answer their phones but neither does U-Haul's main customer service so I assume this the corporate standard. The staff at this location was very helpful but overall my experience with Corporate U-Haul was very poor and I won't be renting with them again unless I have to.KIMBERLY G.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Gary W.
Le client n'a pas laissé de commentaire.DYLAN H.
Everyone I dealt with was great. It is not the closest facility to my home, but it is the one I will use.Douglas N.
Le client n'a pas laissé de commentaire.Tyler G.
Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.Tyler L. | Premières impressions
Le client n'a pas laissé de commentaire.ERNESTO R.
Le client n'a pas laissé de commentaire.Thomas K.
Skylar was great as always. Great location with great people. Never had any issues at this location!MOLLY D.
Returned the trailer after 2 hours of using it as intended and paid my charges. 4 days later I got an unauthorized Charge of 109 $posted to my credit card causing me to over charge my credit card. And an invoice in my email saying I had just returned the trailer 5 days later. Gave the trailer to an employee and he said I was good to go. They never checked it in and decided to charge me more for no reason. Had to sit on hold for an hour just to get my own money back. Very big inconvenience using uhaul.ZACHARY R.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.Bradley N.
Le client n'a pas laissé de commentaire.Elva M. | Online Move In
Le client n'a pas laissé de commentaire.GEORGE B.
Excellent customer service!Elva M.
Le client n'a pas laissé de commentaire.Rich M.
We submitted photos during pick up of a muddy floor and was charged for it when we dropped it off- and was charged for 4 extra miles when I had to drive 6 miles from one Uhaul location to another due to Uhaul changing my drop off location. Uhaul needs to get their act together.TEDDY C.
Le client n'a pas laissé de commentaire.JESSICA J.
Le client n'a pas laissé de commentaire.Kelly P.
Le client n'a pas laissé de commentaire.BAILEY R.
Le client n'a pas laissé de commentaire.ALEJANDRA M.
There was a torrential downpour as I picked up the trailer. The general manager did a phenomenal job taking care of me and getting me on my way despite the flash floods.PAUL K.
The gentleman that was checking me out was rude and acting as if I was inconveniencing him. There was no one else there at the time of my drop off and the gentleman did not acknowledge me when I arrive to let me know what I needed to do. It took for me to go up to him and ask him what I need to do and he said â€œget in line with everyone else.â€ I told him there was no line and he said â€œoh. Well I get to you when I'm done.â€JAMIE D.
Le client n'a pas laissé de commentaire.Michael H.
Can never get anyone to answer the phone.Adam M. | Expérience générale
You over charged me by 70 $and I have called 3 different times and been on hold each time for a total of 49 min and am now having to drive back over to try and get this fixedJAMES B.
This location said they would rent me a trailer for less than half the price. Great southern hospitality. All good here.Karllouis S.
Excellent customer service by Josh and the entire facility was super clean from showroom to storage units to the restroom!ROBERT W.
Awesome customer service representative who made sure everything worked before I left the lot.KENNETH L.
The staff was very friendly and helpful. Very clean and organized property!!Kurt R.
Le client n'a pas laissé de commentaire.Chad D. | Expérience générale
Le client n'a pas laissé de commentaire.BHARGAV T.
Very cordial and pleasant. Nothing to improve; great service.Gerardo H.
Skylar was great, very professional & well trained. Great experience & well worth the experience. Thanks Ralph BaneRalph B.
Get faster internet speedsKENNETH S.
Best experience ever!MARCO M.
Le client n'a pas laissé de commentaire.MONTINIQUE D.
Le client n'a pas laissé de commentaire.ADAM A.
They were understaffed and it showed. The single worker was covering multiple customers and was kind enough to allow me to drop the trailer off and send the receipt at a later time. There was a person working on arrivals when I got there but I had to find a piece of wood to put under the trailer out of fear of it rolling. The employees were busy and appeared to be doing excellent work but appeared very overwhelmed and seemed to need help.Curtis B.
Nothing. The manager here is awesome! I will be back.Ron C.
Le client n'a pas laissé de commentaire.Keanna A. | Expérience générale
Le client n'a pas laissé de commentaire.Tricia B.
Le client n'a pas laissé de commentaire.Chelsea F.
Le client n'a pas laissé de commentaire.Nicole B.
Le client n'a pas laissé de commentaire.Kolby G.
Le client n'a pas laissé de commentaire.Xiaohang L.
I honestly can't think of one thing,very excellent and helpfulBOBBY T.
Thanks for your helpDANNY W.
Young man tried hard to get old ball off my hitch. Could not do it so bought a new hitch and ball.DALE G.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Bradley H. | Expérience générale
Have nothing bad to say. I do want to tell you your customer service person, Skylar at this facility is GREAT!Louella C.
Le client n'a pas laissé de commentaire.Kishore M.
Super clean! Love the carts to help with the moving and elevator son convenient!Jose C. | Premières impressions
Le client n'a pas laissé de commentaire.JOSE C.
Le client n'a pas laissé de commentaire.KEVIN W.
Le client n'a pas laissé de commentaire.MARYANN N.
We were charged for 2 days of rental, we had the truck for 8 hrs. We were also charged for two dollys, we had 1. We were also charged for two sets of blankets.Angelica R.
Everything was awesome! Excellent customer service and great equipment!!!PATRICK K.
Very helpfulGabriel R.
Le client n'a pas laissé de commentaire.JACOB S.
Le client n'a pas laissé de commentaire.Timothy E.
Le client n'a pas laissé de commentaire.ALEX R.
Le client n'a pas laissé de commentaire.keith c. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca K.
Le client n'a pas laissé de commentaire.Ken L.
Thank you for renting me a truck at cargo van rate, when cargo van not available. You helped me achieve my moving goals.Julie T.
Pickup and drop off were extremely fast. Kasey was very friendlyJASON H.
Le client n'a pas laissé de commentaire.Robert S.
Got our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.Joanna S. | Expérience générale
Outstanding Customer Service provided by Skyler!Juan G.
Le client n'a pas laissé de commentaire.Martha G.
Le client n'a pas laissé de commentaire.George R.
Le client n'a pas laissé de commentaire.Julie W. | Expérience générale
The people and service were great. However your systems put me in a weird status where I was being told I owed money even though everything was paid for. The local staff was helpful in looking into the problem and seemingly resolving it. I would recommend you talk with your technologists to solve this problem.Tyler T.
My 15' u haul was parked crooked, so it was difficult to back out. Maybe you could validate that the parking is straight when patrons return large vehiclesTara M.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.DANIEL R.
Le client n'a pas laissé de commentaire.Mandel S.
I reserved the truck at a location in Bentonville but you moved it to this location, 10 plus miles further from where I wanted to be. A minor inconvenience but there you have it.Walter H.
Le client n'a pas laissé de commentaire.Charles W.
I had refueled to the exact mark (photo was taken) as picked up, but this was not accepted at check-in. There should be a better company policy than subjective human interpretation.john M.
This location was very friendly and helpful and were able to address some of my concerns. Still not at all impressed with overall Uhaul corporate process of not holding reserved equipment and the notification process of changes of pick up site.John M.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.John V.
Le client n'a pas laissé de commentaire.Krista S.
Le client n'a pas laissé de commentaire.esalina s. | Expérience générale
We used the truck for less time than expected and the service and price were very reasonable . We are thankful for your service! Will recommend and use again in the future.EDISON N.
Nothing. They were easy to deal with, took only a few minutes to check in, pick up the vehicle and get on my way.JOSHUA B.
Le client n'a pas laissé de commentaire.Bob B. | Premières impressions
Le client n'a pas laissé de commentaire.BRANDON K.
Le client n'a pas laissé de commentaire.EDGAR G.
When I ordered the uhaul originally they sent me to a place that did not have it. I went across the street to 2301 S 8th and they were so nice and corrected the issue immediately. The uhaul at Chucks used car was not helpful at all.MARIANNE P.
Le client n'a pas laissé de commentaire.David W.
Very friendly and helpful clerk was a great experience Highly recommend this locationChris A.
Le client n'a pas laissé de commentaire.Harold D.
We were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.Joanna S. | Premières impressions
Le client n'a pas laissé de commentaire.mario H.
Keep doing what you do.Kelly H.
Le client n'a pas laissé de commentaire.JOANNA LYN S.
The staff went above and beyond to accommodate me at equipment pickup and return.Brad V.
Le client n'a pas laissé de commentaire.Heather S.
Casey went above and beyond in helping me. She is the best!!!DAVID S.
Le client n'a pas laissé de commentaire.Jeffrey W.
We recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn't have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. Merci.BENJAMIN E. | Expérience générale
The facility is good. But we had a couple of issues with the alarm of the building going on during the night which is annoying and can damage hearing. We were not able to acomplish what we needed to do when we were putting things in the storage and then months later when were trying to move out we had issues with the elevator and no one was able to give us a time frame of when it was going to be fixed. We lost plenty of time getting things out through the stairs Instead. I won't use their services in the future because I dont really know what to expect.Leticia R. | Expérience générale
Very good experience here!Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.jake m. | Expérience générale
Quick, easy, and convenient. What more could you want? Merci!BENJAMIN E. | Premières impressions
Josh was super helpful, and came to check on us once we started to offload into our unit. The security feature wAs an added bonus, and unexpected.jake m. | Premières impressions
Reservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unitBrian S. | Premières impressions
Le client n'a pas laissé de commentaire.peggy b. | Premières impressions
Moved out 10 days into new month & had to pay for full month.rose d. | Expérience générale
Le client n'a pas laissé de commentaire.christain f. | Expérience générale
Le client n'a pas laissé de commentaire.DANNY Y. | Expérience générale
Skyler and Skylar were both very good to deal with.Brendan H. | Expérience générale
Skyler and her staff are awesome. Very clean, well lit facility.Richard E. | Expérience générale
Skylar runs one of the best U-Haul and storage facilities I've used. She was friendly, as was her staff, and went over and above to make sure I had everything I needed. 100 % if what she told me was accurate and on time. I would absolutely recommend Skylar and her team if you need these types of services!Steve A. | Expérience générale
Le client n'a pas laissé de commentaire.Skyler Z. | Premières impressions
Le client n'a pas laissé de commentaire.Kanchana G. | Premières impressions
Le client n'a pas laissé de commentaire.Mark H. | Expérience générale
Le client n'a pas laissé de commentaire.Skyler Z. | Expérience générale
Very clean, easy process, online payment and self service are a plusJonathan G. | Premières impressions
Skyler, you and your staff are awesome! Thanks for the help you provided to Anita and me.Richard E. | Premières impressions
Le client n'a pas laissé de commentaire.Mark H. | Premières impressions
Le client n'a pas laissé de commentaire.Dustin P. | Expérience générale
Le client n'a pas laissé de commentaire.Dustin P. | Premières impressions
Great staff & great service! I will use this facility again & again!John W. | Expérience générale
Skylar was very helpful, she arranged my storage needs very quickly and in a friendly manner.Brendan H. | Premières impressions
Le client n'a pas laissé de commentaire.christain f. | Premières impressions
Office and access hours were those of standard business hours. If I didn't leave work early I would never be able to access my unit. The only option was to pay for 24/7 access which is a complete inconvenience when I maybe needed access to it once a month. Multiple times I would try to pay my monthly bill early and the bill would say that I owe 0 $. Than the day after I get an email saying that I'm late and being charged an extra 30 $. Just not that great of an experience.todd s. | Expérience générale
Le client n'a pas laissé de commentaire.Fatima P. | Expérience générale
Le client n'a pas laissé de commentaire.Skyler Z. | Expérience générale
Skyler Zaaga you are the best 🥰🥰🥰 keep up the good work.SABRINA R. | Premières impressions
Le client n'a pas laissé de commentaire.Terri L. | Premières impressions
Le client n'a pas laissé de commentaire.Bill W. | Premières impressions
Le client n'a pas laissé de commentaire.Tim T. | Expérience générale
Le client n'a pas laissé de commentaire.larry r. | Expérience générale
U-Haul Moving & Storage of Rogers is a 1st-class facility and operation. Clean, cool, well-lighted, very accommodating staff for every storage need.Wayne S. | Premières impressions
Attendance were slow, unable to multiple task. Would not inform you of obstacles once you informed them you were exiting the storage units. Saturday mornings you should have three staff, this would bring up your satisfaction scores.Dennis V. | Expérience générale
Very clean and easily accessible. Staff was helpful and friendlyStephanie E. | Expérience générale
Le client n'a pas laissé de commentaire.Robert A. | Premières impressions
Great and secure place. Staff were respectful and helpful at all times. Highly recommended. Storage itself was always well maintained and always had plenty of carts available to use.Ailyn A. | Expérience générale
Disappointed that they can double the rent by not pro-rating and returning the fee when you close the storage and rerent.Roger T. | Expérience générale
Can’t get much better 😊👍Sherrie B. | Premières impressions
Le client n'a pas laissé de commentaire.barry a. | Expérience générale
Everybody I dealt with was professional and helpful. Je les recommande fortement.Ailyn A. | Premières impressions
Le client n'a pas laissé de commentaire.Taylor G. | Premières impressions
that girl who runs the place... OUTSTANDING customer service...Roxanne B. | Expérience générale
Le client n'a pas laissé de commentaire.elizabeth g. | Expérience générale
I have been to this location multiple times however, this was the first that I have had an employee roll their eyes at me and make me feel as though I was a bother to them. If not for the great service I received during previous experiences I would have left and never return.Michelle R. | Premières impressions
The GM Skyler is awesome. Very friendly, knowledgeable and eager to help.Curtis Z. | Expérience générale
Everyone At U-Haul was so helpful and nice, making the moving process not only less stressful, but actually enjoyable. I would recommend U-Haul storage to anyone needing extra space during a transitional time in their life.Aariona M. | Expérience générale
Le client n'a pas laissé de commentaire.Denise V. | Expérience générale
Skyler was super helpful, and sweet!Sharla S. | Premières impressions
We've moved frequently in the last 15 years. The Rogers facility manager, Skyler, went above and beyond to help us deal with all the issues that come with a cross-country relocation.David P. | Expérience générale
Staff helpful, process easyCourtney S. | Premières impressions
Very friendlyNicolette W. | Expérience générale
Helpful and friendly.Trevor M. | Expérience générale
Very friendly- efficient- knowledgeable and very clean!Mikaella B. | Expérience générale
Roaches and other bugs. The roaches were crawling across the floor, on the door handles, etc. I found one in my shoe after removing all my items. It is infested there.James M. | Expérience générale
Very impressed with the facility and the customer service provided by Toby.barry a. | Premières impressions
The lady working was very friendly even though she was swamped and the only one working! Thank you for being kind!Mikaella B. | Premières impressions
Good people.James M. | Premières impressions
Wish it had drive up access.Javan C. | Expérience générale
The staff was very friendly and accommodating. Would recommend anyone use them as a storage option.Gerrard J. | Expérience générale
I had a terrible experience and would not recommend this uhaul location to my worse enemy. You will not see me back there!KARA H. | Expérience générale
This is the nicest storage facility I've ever seen! The staff was very helpful and polite.Larry G. | Expérience générale
The facility is clean. The people were very helpful!! Couldn't have asked for a nicer experience.Bobbie P. | Premières impressions
The manager is so hard to get ahold of unless she is actually on site. I had to drive 3 hours to deal with my unit rental. Poor communication with customers. Never using Uhaul again!Jennifer W. | Expérience générale
The manager and crew wete very helpful and ansewerd all my questions.James N. | Premières impressions
Very helpful and friendly no issues at all! Really appreciate the lady who helped us with any questions we had. Wish I got her name but she was hands down fantasticAndrew H. | Premières impressions
Staff haa been so nice and knowledgeable. Skylar masw the move in so smooth.Jennifer W. | Premières impressions
The facility staff were very polite and helpful. The storage facility is second to none in this area.Larry G. | Premières impressions
Very kind and helpful staffDianne B. | Expérience générale
Very confusing and couldn't get inMelinda H. | Premières impressions
Amazing customer service.Anais M. | Premières impressions
The guy that helped me was really nice and explained everything to me really thoroughly. I've used other uhaul storages before and some stuff wasn't even explained. Anyway, he was nice and polite.Casey E. | Premières impressions
Service was good.Laura T. | Expérience générale
Everything went as smooth as can be. The staff was fast and efficient. The carts available made things much easier.Scott H. | Expérience générale
Skylar was awesome! She really did a great job letting us know all the tricks!STEVEN B. | Premières impressions
As i am older with Rheumatoid arthritis, I move very slow. Zachary worked vary patiently with me and was so kind, even when I came back to change my order. Thank you to all the team for your kindnessJoanne D. | Expérience générale
We relied heavily upon Zack, the mngr. A special thank you to the great Seth, beautiful and talented Skylar, Scott, the rock, and Kimberly who went to bat for us to fix-up a slight mix-up.joseph g. | Expérience générale
We had to make changes to our moving needs & reservation mngr, Michelle, and local outlet rep, Jewel stepped right up & took care of us. We are VERY attached to U-haul as a company now. Indispensable.Joseph and Jessica G. | Réservation
I was patronized & spoken down to by Chad @ Teasley location, sent to third party to pick up trailer, then called three weeks later b/c drop off location never checked in our equipment.christina r. | Réservation
6 of my 7 visits there, I dealt with Seth. He provides excellent customer service. My last visit, the manager took care of me. Also excellent.RAYMOND S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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