Have someone in the building when the customer walks in and not have to find a employee then have them be friendly and hospitable and knowledgeable and be able to process the rental that's already been reserved and not double charge the customer not k owing if they even have a car trailer and then not helpful with guiding me correctly or friendly to back my vehicle up to the trailer. Damaging my pin for my receiver my hitch then rudely telling me I got it don't touch it as it tried to assist him.
John PCustomer Reviews for U-Haul Storage of Rogue Valley
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Your policies make me feel like a potential criminal. They wanted extra phone numbers of people that would answer a phone. Told me if I never came back they wanted to track me down or if I died they could call people to get trailer back. I did tell the guy to google my address and really think if I own in a million dollar house i was going to steal a trailer. Then I was told that he did not know who I was but you do know who I am. They have my platinum card, real ID drivers license and my uhaul history. Not a huge deal as you have a captive audience, and I will continue to use U Haul as I have no options. Least they were there unlike the fuckstick at 2688 Crater Lake Ave #6 who just gives you a reservation and leaves for the day 4 hours early. That guy is just a shit show representative for u haul and would never use that location.
robert mThe gentleman who helped me was great. I appreciate the excellent customer service.
Kenneth BVery quick and efficient drop off.
Stan SThe drop off location was only self check out and we are not familiar with that process. When we chose the drop off location, we chose it because it was still open for an in person check out but that was not an option once we got there. It would have been helpful if this place that we rented from would have made sure we weren't sent to a self check out drop off.
LORI GPoor customer service, not helpful answering questions and they lied about where I could drop off my rental once I got to my destination. I was told I could just call a U-Haul location near my final destination to drop it off but when I arrived they wouldn't accept my trailer and I had to drive 40min out of the way to return it):
Elora OCashier took picture of my driver's license using his phone. Now I'm afraid my identity will be stolen.
Anastasia KWay too many trucks. Hard to navigate the parking lot and get to the storage building.
TERRY S | Expérience générale(Knowledge)on current prices. I was told one thing on the phone. Another price when i spoke to the agent in the office, And the 3rd time the computer had another price. Each quote was higher then the last. I don't know if i was lied to to get more money from me. Or he was pocketing the difference. Anyway i payed anyway because i needed it asap. Or i would of showed around
myra gI had to hunt around for someone to help me, despite three men being out in the lot and one inside the store, not one of them said hello, acknowledged me, not asked how they might be able to help me. When I finally cornered the young man out side, I had to prompt him for what the protocol was, he wanted me to back up the trailer to a slightly different location than where I had parked. I refused to back it up, so he tested the lights, unhitched the trailer where I parked and said I was free to go and my receipt would come via email. It was the least friendly and professional service I've had yet with Uhaul, and this was a large lot and sales store in Medford, Oregon. Rude awakening to being back in this populous of our nation...
Darla MBetter prices
Cynthia GVery helpful, friendly and quick.
Jeremy MThe staff was rude when I told them that one of the lights on the trailer didn't work they just blew me off
Misty AMore parking
Jeffry Gkeep up on what you are doing
douglas lOrdered a 10 ft truck with a ramp. No ramp when I got to my loading destination. Managed without but not happy about it.
CARMELLA VCar transport worked well. I would improve the ramps so that it is a smooth transition from ramp to bed of trailer. I suggest an available winch for hauling disabled vehicles.
Kenneth CEverything was perfect. Great location and directions were clear!
Wesley BThe young man checking out my equipment was seamlessly also checking out another customer. He deserves a raise. Wish I'd gotten his name.
JOHN FThe truck stunk like weed, it was all damaged. We got charged for a day more than we rented it for, plus taxes and insurance coverage for that day. the people at the store were not friendly at all and made everyone feel like they were an inconvenience. there was a heavy set guy that work the counter that used the F word all the time and was completely unprofessional. I will never rent from this place again which is sad because it use to be our go to place for all truck rentals.
Lisa M2300 miles and a very pleasant experience. 15' truck was clean, comfortable and ran very well.
dupree aRude staff, rental truck was damaged and unwashed
Michael TGet some new employees
Jack SNo improvement needed. Keep up the good work
Christopher MFabulous people working here!!
Donna JPretty sure I was overcharged but didn’t have any fight left in me after finishing this job,
Edward FThe manager could keep disciplinary comments behind closed doors instead of berating an employee in front of the customers.
Brian KSays elevators available however, not for the Unit I rented...:( I guess 2,5 flights of stirs wasn't far enough up to have elevator access. Though I'm thankful because I went from paying almost 300/m for storage at buxbear to 90.
Christina G | Premières impressionsI picked up the uhaul from Medford was charged an extra 50$ on top of what I was already quoted then when I got in the truck they said it had half a tank it had barely a quarter then when I got to roseburg I had more gas in the tank than they gave me and I apparently went over my mileage by 11 miles when they gave me 120 to move to a place is 100 miles away not even with where I lived moved had to get gas and stuff and got charged again when I dropped the truck off honestly bullshit
Bradly OThe customer service was excellent I was in and out in very short amount of time, Very friendly very professional.
Michael RI dropped off the trailer here because it was closer, but was scheduled to drop it off in Grants Pass. They were very accommodating!
Vicky SExcellent service.
MICHAEL HThe only issue with my rental was that it was to have included two dollies, which it did not. The issue was resolved with a refund issued at the time of the rental return.
Vicki YMore employees on busy days
randy aVery friendly customer service we really appreciate the free month of storage they even gave us two storage units cuz we had too much stuff they were very helpful
Jonathan HGreat crew
WALTER PSome confusion for drop off
Mark SPulled in, waited a minute or two, got the trailer disconnected, drove away. Easy!
Eric JFriendly and helpful
Jose VThanks for making it easy!
Ashley RThe crew worked quickly to get my trailer hitched up, and just as quickly to unhitch it afterward and get me on my way. Well done!
Robert LI had the worst experience with this location. First the rental wasn't ready at the time I picked 7am for the 24/7 then had to come back in the afternoon because nothing was ready. I did get upgraded which I thought was nice but upon return it was a nightmare. The person returning the truck was beyond rude and trying to way over charge me. Luckily, his boss came out and gave me a credit. He was the only redeeming thing about this experience. I've done a lot of uhuals and this was the worst experience.
Margaret CI loved the truck they provided
Helen MThere is no need for improvement! At present time all is great at this location
Joyce GThe employees were vey friendly and personable.
CARY SLe service à la clientèle était génial. Employees seemed happy and so was I. Truck drove one way, no issues.
Yvoonne MThe gentleman that helped me was nice, however, I waited for about 35 minutes to get helped, there were only two people working the front. the other employee was complaining about the lack of staff, an administrative staff person kept telling him he should not complain in front of customers. There were probably 12 or more people in line behind me and others left because of the wait. The first truck we got had a dead battery so we had to wait for a second truck. I'm not one to generally take surveys however, I think it's important that this comes to light. I'm hopeful some resolution can come, I believe they are only one of maybe two U-Haul locations in The, Medford, southern Oregon area. sadly, it was really unacceptable.
Liz LMade a reservation the day before. Got Email confirmation. Went in the next morning to pick it up with the confirmation # and email. They couldn't find it in the system. They started asking me all the questions that I already gave them when I made the reservation. A customer shouldn't have to repeat things over and over and over. The unorganized process blow my mind. I don't know if the problem is a lack of training or a bad computer system 樂.
Ron RWe were expecting a full fuel tank but when we rented the truck it had a 1/4 tank so we filled it to ensure enough gas for our move. When we returned it it had 3/4 of a tank and there's no compensation for the extra 1/2 tank we returned it with. It should be policy for compensation. The overall experience was good, just feel we got taken on the gas situation.
Shari TLocation was under staffed.
Lee VLove these guys!!! Went above & beyond! Friendly, professional & helpful!!!!
Kelley MAll the staff were super friendly and helpful
anni aThe people at my local u haul are Amazing, Helpful and Friendly. If u stay in contact they are more than willing to work with you and your situation. GREAT GROUP OF PEOPLE
Connie TThe location is great and the employees are also fantastic. One complaint I had has nothing to do with the location or the people, but when I booked the pick up truck online it was 89 cents a mile. When I got to the location on Saturday morning, I was told it was $1,09 per mile on weekends. If that was on the site it should have been much bigger - or perhaps the rate change should have auto populated when I put my pick up date for Saturday. I know, its not that much money difference in our case, as we only went under 60 miles, but still. You can do better than what feels like a bait and switch tactic.
Channin CService was slow. Attendant did not have tools on hand to help change hitch ball. Rental/reservation was unclear about hitch ball size (I could have switched it at home). Attendant let me drive away with trailer door open (he was right there checking the lights, "yup, good to go!")... short drive, dry roads, no big bumps to damage the door, no harm done. Reservation process required a cell phone... we don't really have a cell phone (in the old days the texts ya'll sent would have cost us $0,25/ea)... check-in process required a 2nd phone line (for a same day/local rental?).
Peter SThe manager of this location deserves a raise he went above and beyond. We asked to see the unit he took us to show it first wasn't big enough. I found a unit that wasn't posted yet he looked at it, saw it was cleaned and made it available so that we could have it 1000/10 would and will refer them to friends family and my customers at work
Zachery K | Premières impressionsThe facility is packed with vehicles and equipment everywhere. The staff has to park thier cars back by the storage units and it makes it hatred to back out of there. The United were built so that one could drive around the building, but now there is equipment stored on one side right in the drive so that we can't leave without having to back up. The whole place is too small for the amount of equipment stored there. It's quite cramped.
Charisse E | Expérience généraleDidn't use it it was to small
Heather J | Expérience généraleThe area and means of storage are good, but the hours to access were not convenient. M-S 7-7 S 9-5. Alarm was set after above hours so you couldn't enter.
dawn p | Expérience généraleFor those who have storage upstairs it would be nice to have an easier way to move stuff up and down stairs. An elevator or something like a dolly to be able to move stuff upstairs would be helpful. The steepness of the stairs and the fact they are the same color as the floor makes it disorienting to try to walk down them with boxes in your hands and not worry you are going to miss a step and fall down them.
Blaine B | Expérience généraleIt would have been better if the hours were different and making it more accessible. Too hot in the building
Shannon B | Expérience généraleNathaniel is the absolute best and definitely a keeper. He has excellent customer service skills!
Tiny H | Expérience généraleI have one issue and that's being charged for this month on the morning I was moving out, and shouldn't be charged for this month. I left messages I was moving out and you still charged …. Please refund my rent soon!! Thanks
Debbie C | Expérience généraleMarlon and Gary were a huge help in helping me get a storage unit and moving truck set on very short notice.
CJ L | Expérience généraleTry je staff has always been so willing to work with me amd find the solutions I need for my moves.
John J | Premières impressionsThank you :)
Suzanne P | Premières impressionsThe staff was great!
Frank P | Premières impressionsJo at the desk was amazing!!! She made the process of clearing out my unit and renting a truck a breeze. She really went above and beyond for me. She is a valuable part of that team. Allen with maintenence was also so helpful when I had issues entering my code. These 2 deserve some recognition.
Ashleigh P | Expérience généraleOnly been there a couple of days so far it's been great
charlie S | Premières impressionsNathaniel is awesome!
Tiny H | Premières impressionsGreat job
Mark S | Premières impressionsSplit level storage unit sounds like there is 2 levels in actual storage unit. Not that the building is split level. Kinda deceiving to people who don't know storage vocabulary.
Makayla G | Online Move InI appreciate the staff for making sure my storage was the right size for our belongings
DEBORAH K | Premières impressionsI am almost 70 yrs. old & my storage was up 2 flights of stairs. You have no accommodations for handicapped people except for parking! I Unloaded a 20ft. Uhaul with a fridge, etc. up stairs!
YVONNE R | Expérience généraleI was overcharged for storage unit but then charged again for a bigger room because of construction in the room i payed for. It wasnt my fault so i shouldnt have to pay more. Room is pretty ok.
Melody H | Premières impressionsMarlon and Jo helped me with getting the unit. They were both very kind and Marlon even helped me move a mattress. Excellent people.
BRADLEY V | Premières impressionsThe guys that work there are great....Anthony and Marlon have been very helpful and very professional!!
Kimberly L | Premières impressionsFriendly and helpful service. I have been renting a unit for 10 years!
GEORGEANN V | Premières impressionsvery difficult to get to my storage always too many trailers and employee cars in the way
DEBI E | Expérience généraleStaff were, without exception, always friendly and put effort into making transactions simple and quick. My storage room #7 was not optimal due to a concrete beam coming down from above about halfway into the room. I was disappointed to have to close my storage and would have stayed customer longer but my bill kept being increased regularly with no added benefit in kind, so became unaffordable.
JAYNE D | Expérience généraleGreat experience and quick
Drew B | Premières impressionsI reserved a truck for 10-6-22, got confirmation on my phone. When I arrived they couldn't find the reservation. Made me start all over and made the whole process take forever. But us badly behind schedule and still had over 3 hr drive to get back. The online quote was much lower than what I was charged in person. I have done thousands of dollars in business with uhaul over the last 1 1/2 years and still have two units with you. Couldn't be anymore unhappy with uhaul right now.
Celeste T | Expérience généraleThe only complaint I have is about the truck rental .... I ended up having to use it for a few extra days , and I did not have my phone service working at the time , but I could use the Uhaul app through wifi , but for some reason my truck rental was not showing up on my account otherwise I would have extended the rental on there. Although it probably wouldn't have helped my balance at all ... ended up paying like 170 for 3 days plus mileage , which I have no idea how I traveled 67 miles in medford alone ? Lol anyways it's all good thank you guys again ... you guys are very good at rouge Valley uhaul
Lakhwinder G | Expérience généraleI rented another unit and it took the employee 4 tries to properly submit new entry for unit. She was cussing about the computer system not letting her and another unit. She finally after we waited almost an hour got the unit and we started loading our things in it. When it came time to lock it up the lock holes were not even so I couldn't put our lock on it. I explained this to lady and she said let me go try after waiting again she came back and said ok I'm gonna have to call maintenance to fix this. In the meantime she put a small lock of her own on our new unit and didn't give us a key. We returned on Sunday the next day and the doors were being painted and we were told we'd have to come back in a few hours. No access to our stuff. On Monday I returned to the small lock on our unit still on and not even locked just hanging there unlocked. Maintenance has still not fixed the lock. She still has her lock on our storeage unlocked so basically I paid nearly 100 to put our belt ngings in a unit we cannot lock we were not able to access it on Sunday when we needed to get clothes for my daughter for school. So I'd really love my money back. The employee should have offered us a unit that was capable of shutting and locking. Also if painting doors that should be done on hours that are closed to business. This is absurd and terrible business if you ask me.
Heather S | Premières impressionsI do not recommend anything to anybody. U-haul as a whole is fantastic each facility I have dealt with the staff has been spot on and at times gone out of thier way to ensure I had what I needed. Thank you Tracy Warren
Nancy V | Premières impressionsThe facility needs upkeep - no fault of staff! It seemed like they did not have adequate resources and were located in a crime area of Medford, oregon. And the cameras are not effective. That said, I was satisfied with with our experience. The staff was awesome, and nothing was stolen!
Carol D | Expérience généraleGary has been extremely helpful each time we've come in for storage. We've been really happy and that's why we've returned several times for our storage needs
SHELLEY G | Expérience généraleFront desk. people wonderful
Carole D | Premières impressionsI was charged for a extra day and I didn't have the truck a extra day
Robert B | Expérience généraleI'm still here and door still don't open for me been 6 months so they checked me out and checked me back in to unit #115/116 I will be by today to try and figure out what's going on I was in on Saturday afternoon 6/11/22 and paid $89 since rent increase
Kristina K | Expérience généraleI moved out on the 28 th rent due on 29 th and they say i moved out on the 30 th taking another month of prepaid rent i will never trust uhaul again
Scott M | Expérience généraleGary was amazing and handled all my issues! Not to mention the manager Marlon was beyond helpful and knowledgeable on all my questions. Everyone was great!
ANTHONY D | Premières impressionsThe gentleman wad very courteous, helpful, and knowledgable.... which is always nice and especially at the end of a long trip! It was very refreshing to get him after dealing with the people at the storage and the man at the facility I picked the truck up at in Weed California. Customer service is lacking at both those facilities I must say.
Kelli L | Premières impressionsThe lady that assisted me was great, which was not the experience I had at the Uhaul store in Kentucky. She was knowledgeable, helpful and kind!
Janelle P | Premières impressionsEveryone was always nice and helpful all of the time
BRENDA W | Expérience généraleOnly have one complaint. I had to buy their most expensive lock..I already had one. They said I had to have that kind樂
debbie e | Premières impressionsThe staff was extremely friendly and helpful and took time to understand my needs and get me the right storage unit
ROBERT M | Premières impressionsIt would be nice to be able to access storage after hours as most people work during the day. Otherwise my experience was so good I am applying for a job there! Cj & Mike were great!
Elaine H | Premières impressionsThe price was a bit much but thank you
James A | Expérience généraleI am shocked that the storage facility does not have a freight elevator for the second floors. Fortunately, my load was light, but I am sure others are not as lucky. In addition, the time the storage buildings close is too early and not too practical for people who work during the day.
JON J | Expérience généraleThis was the most horrible experience. After driving 5+ hours and an email that said that the storage facility was open 5-10pm we were told that they don't allow people to load in after 5. We had literally no other place to put our stuff other than a small hotel room. We had a 5x5x5 unit and it's not like it would've taken us long to fill it. On top of that the facility was disgusting as well as the guys who were working. It was grossly irresponsible to use an excuse of we just haven't update our information on our email as justification for not allowing people but 10 minutes to load their unit. It was absurd, and we will NEVER use U-Haul storage EVER again.
Jonathan V | Online Move InNice people and clean units, a happy customer.
Deborha P | Expérience généraleDrive up units are in the back and hard to get a large truck in. Other than that, no problems.
dennis b | Expérience généraleI highly recommend this uhaul . The entire staff was so kind and very knowledgeable.
JESSIKA M | Premières impressionsGreat customer service, communication & very pleasant!
Naomi W | Premières impressionsMarlon and the entire staff are solid professionals. They all deserve a raise for their excellent service and attention to detail.
Zachery M | Premières impressionsIf you move out right after paying rent you do not get ANY reimbursement
Hunter W | Expérience généraleAfter being told I would be refunded for a storage unit I never occupied, I was rudely advised this was not going to be the case
Adriane R | Expérience généraleThey steal your money at this location
Jesus E | Expérience généraleClean is the only thing going for this place. Almost all of the staff has been helpful and my card has never worked to access my unit. The managers were never there or available to help. And then the best part is I just got a notice they were raising the prices. This is the worst storage facility I've ever used and I've had really good experiences with uhaul in the past. I probably won't use them again.
Danielle Z | Expérience généraleUsed for over 10 years and would recommend to others.
KYLAN D | Expérience généralePoorly managed storage facility, slow service, pay twice the price for half the space as anywhere else, very few total parking spaces in the lot for customers making storage here inconvenient and slow, be prepared to haul your goods across the property anytime you have to access your unit. It works in a pinch but get on the waitlist elsewhere while you suffer through the service here.
William D | Expérience généraleGary was really helpful. It had taken me a couple of weeks to find a storage facility with an available storage unit. When I finally had, I booked it right away even though I was unable to get there for a few days. Upon arrival, my access was denied. Gary was very nice and assisted me with getting the unit and providing me with a key card. Very happy with the facility
SHELLEY G | Premières impressionsThere were problems finding my reservation both times I came in and it took way to long!
John L | Premières impressionsThe staff was so very rude made me feel very uncomfotable so much I choose not to store my belongings there I would NEVER reccomend this to any of my friends such RUDE STAFF!!!
therese s | Expérience généraleI love Marlon from the Medford, u haul and storage, always friendly, very curtious, if ever had any questions he's always there to help.
Sherry S | Expérience généraleI purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medford
Stewart S | Expérience généraleI have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.
Darren M | Expérience généraleIve rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....
Emma R | Expérience généraleAlthough my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.
Quincy G | Expérience généraleWell kept storage facilities, happy with my experience 😀
mariajah h | Expérience généraleI have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.
Erin S | Online Move InI came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.
Adela L | Online Move InMy two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.
darlene w | Expérience généraleI would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this place
Ashley w | Expérience généraleAlways helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.
Arthur F | Premières impressionsThanks for the storage opportunity.
Stanlee K | Expérience généraleThe reason is I have tried numerous times to get my July payment back since I closed my account on June 24th. The answer ing service assured me someone would call me right away and it still hasn't happened to resolve this. My number is 541-497-4266..
David S | Expérience généraleThe only thing I had an issue with was getting parking in front of storage units, as a disabled veteran I think parking across the parking lot to get a few things out was a hassle/difficult. You should have one or two spots there specific for loading and unloading storage units infront of units. But all your U-Haul are taking all the parking. OR look into ADA accommodating people with disabilities
RYAN P | Expérience généraleParking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.
Michelle T | Premières impressionsTreated us very well and courteous
Ted T | Premières impressionsGreat from start to finish in our moving and storage needs
reba d | Expérience généraleGreat place, great people, user friendly. Easy move in and easy one out
colleen c | Expérience généraleMy only comment regarding this location is the lack of an elevator for the second floor. Itthe than that, good experience
Francisco R | Expérience généraleWas good place store items
Greg S | Expérience généraleThanks for being flexible when I was late with my payments
robert h | Expérience généraleVery helpful and accommodating. Recommend this location 110 %. Mahalo!
Dawn H | Premières impressionsPolite and Professional
CHARLES F | Premières impressions.
martha d | Expérience généraleThe person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.
katherine s | Expérience généraleVery nice staff member 👍🏻 I did not get his name
Scott S | Premières impressionsWe could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.
rebecca c | Expérience généraleOnly problem, I was not told the unit would be on the second floor with no elevator access. I'm in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.
Ellen B | Expérience généraleStaff was always helpful and friendly
crystall e | Expérience généraleI have no complaints about this facility. The staff was amazing.
Megan G | Expérience généraleWas told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.
Marquaita B | Expérience généraleVery friendly staff!
Nathaniel O | Premières impressionsThe lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I'm a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.
Ellen B | Premières impressionsLyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the great
Doug G | Expérience généraleThe issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++
Kecia N | Expérience généraleExcellent service à la clientèle
Mike S | Premières impressionsAn overall positive experience with the staff and convenience, and location.
Julie S | Expérience généralePrompt service, met all their commitments
Gary P | Expérience généraleI appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.
Julie S | Premières impressionsall my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.
tammie B | Expérience généraleYour staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! Merci.
Kelly E | Expérience généraleQuick and clean
John f | Premières impressionsour ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.
Joanne F | Expérience générale.
Vickie L | Expérience généraleNot once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.
Dina D | Expérience généraleReturn of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.
Adrian B | RéservationIt was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.
Ronald P | Expérience généraleThanks for a good experience. Drop off was especially quick and easy.
Anne D | Expérience généraleThe phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,
Pam B | Expérience généraleThey were very fast, polite and helpful.
Sivoney A | RéservationDrop off was quick and easy.
SILVI G | Réservationneed to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.
Malia S | Expérience généraleThe staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn't a busy time of year but I felt as thought I paid too much money for that
Bryana B | Expérience généraleThe gentleman that helped me was very accommodating.
Susan N | Expérience généraleIn April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed it
Shannon M | Expérience généraleOverall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.
nathan l | Expérience généraleI am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.
Adria B | Expérience généraleA very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.
Bing C | Expérience généraleLocal office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.
Mercedes K | Expérience générale