Évaluations des clients U-Haul Moving & Storage of Rome

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I had requested a dolly, it was not in the truck.

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Stephanie was the employee working when I picked up and dropped off the uhaul she was very fast and professional really did an excellent job and seems like a great employee

Excellent job! Quick and efficient! Thanks!

I could tell that the vehicle hadn't been turned on in a while and they had left the window cover on. Because of those two things, I had to wait quite a while for it to defrost. I just felt like it should have been prepared better. Also, I chose to do a mobile pickup and had to go inside to get the keys, even though the mobile check-in representative said I should be able to pick up the keys from a coded box. So much for a contactless pickup. The desk associate seemed like he was under the influence.

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The young lady there was outstanding to deal with thank you

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The service was prompt and all our questions were answered, it was an easy drop off, which is appreciated after a long drive!

all good

Great Service at a reasonable price! I have used this location a number of times, and it is consistently good. The place is clean, equipment is good, and workers are friendly. Thank you for your service!

Stop using the vehicles for personal use. I couldn't figure out why the mileage had 9 extra miles when we picked it up. They did refund me after two days of trying to get it. (Gm was responsive). However we saw an employee from the place I saw earlier driving the uhaul to pick up pizza at dominos. I'm guessing now why the mileage is always higher. Maybe if they didn't use it for personal use customers like me wouldn't be overcharged for their miles they added. I wouldn't have had to chase down someone to get my money back they overcharged and already knew they did when we brought it back.

Excellent person at the counter

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I cant think of a thing you could have done to make it go any smoother. Great experience.

Shoutouts to the guy who checked me in and lettting me know that the other store should not have given us that truck looking the way it did because I could have really got hurt

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I've used the Rome NY UHaul facility several times over the years. Always have courteous service and good experience. The equipment is normally in great condition and never had a problem. The online ability to reserve and choose the right equipment for the job at hand is excellent.

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Awesome customer service. Great people working there.

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The service was great and the sales person was great to work with. She connected and verified the trailer was in safe working order. Thank you

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I booked my truck and the reservation said it was guaranteed. BUT, when I went to pick up my truck, it was NOT there! I had to drive to another location and wait a 1/2 hour for MY truck to get back (note: there were 3 trucks just sitting in the parking lot.) Getting a reservation AND a guarantee does not mean anything!

My first U-haul experience was excellent. The girl assisting me was very knowledgeable and very good at her job. Great experience all around!

have cheaper prices , and have the equipment people want , i wanted a van and there was not one that was going one way to rome, insted i got a 15 foot truck,

The lady who helped me was beyond helpful

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Stephanie the customer service women. So friendly. Great personality. Helps you to relax and smile during a move.

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My car has been down through a very dire oncology situation for my wife, so I have been renting there pickup trucks on a few occasions now for her treatment while my cars shop is and there ordering parts, and the manager of this facility Stephanie has been there for us at every turn to help with very clean and well kept vehicles. She's just not your average manager that cares only about volume sales and no personalized help labeling customers as a number. This Unique lady has gone far above and beyond her call of duty at every single turn making sure they had something available for us and working with us. She's handled every problem at 5 stars with help. I am a professional touring athlete and do alot of traveling and moving, and have used many U-hauls and competing companies for moves and similar situations for years and I have never ever received service like at any other U-haul location. She's made sure to keep in contact at every turn arranging and moving schedules around for us, and being personally available to work something out in some very bad situations for us every time. U-haul district management should keep there eyes on this lady for promotion, because there just not going to find employees of her caliber often at all.. I have my MBA and have worked over the year's in service businesses and always dug deep to find people like her to hire throughout my career, and I can tell you from personal and professional experience that this absolutely does not happen often. Bravo to this U-haul facility and I will go out of my way to recommend this staff, and she's got my vote if there regional office ever questions me on her performance. U-haul, do not ever lose this employee under any circumstances, she's a diamond in the ruff in what has become a lazy world.. I look forward to doing more business with them for all my truck needs after this horrible medical situation is over.. there simply the best. Forget the other companies, go straight to them.

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No improvement needed it was wonderful

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Both ladies were very nice and helpful

Nothing! My experience was great!

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great job getting me on the road.

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just curious why the employee who waited on me didn't have a mask on? It was a little uncomfortable for me considering my mom died of COVID. Its not like I won't use uhaul because you guys are always great but just curious about the mask issue?

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My 20 foot truck was supposed to be delivered to a location close to my home but at the last minute I was informed that it would not be. We had to drive to drive 18 miles each way to pick up what I was supposed to be my 20 foot truck. We loaded that evening and there was not enough room. I had to throw away part of my belongings. It turns out the truck was only a 15 footer. I need a refund!!!

The windshield on the vehicle was dirty inside, which I reported to the service rep when I returned, and she cleaned it immediately when the vehicle was returned, apologizing for not being aware of that situation.

I thought both persons on the staff I dealt with were courteous and efficient to deal with. And I do like being able to get most of the paperwork done on line ahead of time. Made for a smooth transaction.

Allow 10' van to be used one-way. Had to pay higher rental for 15' when additional space was not a priority. Ended up using more gas since larger vehicle. Very annoying policy.

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Very efficient operation...Maintain it...!

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Stephanie is the best Manager I have ever dealt with! She's always flexible, understanding and helpful! For years I have received excellent service from the Uhaul company on Erie Blvd. in Rome, NY. ~Julia

I dont know if mobile checkin is available in Rome; I did not try it. There are days when there are several people waiting for assistance and the mobile checkin might be very useful.

Very friendly and helpful

Everything was exceptional especially customer service.

The service was outstanding and staff was very educated would recommend

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Theres nothing the employee we delt with was AWESOME! She keeps her location her trucks her business run like a well oil machine lol. I have had bad experiences in the past with other u haul places and was never using your company again but last min. One time i decided to try her location we had such a good experience ive used her location 2 more times and my daughter used them and a friends used them 3 times all with excellent experiences! Shes the only thing that saved our business with your company! Seriously shes amazing great attitude great costumer service like i said just great experiences everytime because of her!!!

Some one to be on hand in the store hung out for 15 min no one showed up had to go out side and find someone

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Pickup truck had disgusting cigarette odor. Needed to be fumigated !

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Everyone was very nice and accommodating! Great experience

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None of your employees were wearing masks at anytime when I picked up and dropped off truck. If myself or any of my family get sick due to exposure at this Uhaul location. We will be suing this company.

nothing - the process was about as smooth as it could be.

Uhaul associates were polite and friendly. the mileage charge is a nuisance.

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Stephanie and her staff were friendly and professional. There were no issues with the service or the truck. Definitely recommend this location to anyone in the Central NY region.

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Charge customer the amount contracted online. The person at the site added about$15 to the bill that was not on the online contract.

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26 ft Truck needs new rear leaf springs as it bottomed out with two hutches in it

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Every time I've dealt with this Rome location during the past year & half...THEY'VE BEEN GREAT!!! I bought a new home & moved. I bought a new SUV & had hitch & wiring installed. I've rented the pick up truck. I HIGHLY RECOMMEND THIS LOCATION!!! HATS OFF TO THE MANAGER & EMPLOYEES !!!

Was great, they listen and we told them about the tires because the other tire wasn't that great either.

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Stephanie was great. She was polite.

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