Le client n'a pas laissé de commentaire.DAVIDR S.
Customer Reviews for U-Haul Moving & Storage of Rome
Pour nous contacter
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was quoted one price and I was charged a higher one. I told the lady that I might be paying with cash, She said she needed the card to put a hold one it. When I returned the truck, they said I was over in mileage when the lady said I has enough miles after I told her where I would be going. Then without saying anything when I was returning the truck he charged the card (Putting over my limit) he asked for another card and I asked why. he said the charge didn't go through. I was pissed because I was going to pay in cash. He then tried to fix it and really messed it up. NOW both accounts are at a negative because no one stopped to ask " How are you paying for this"SHERRYA G.
Brandon was awesome and super helpful.Samantha V.
Le client n'a pas laissé de commentaire.Rhonda S.
The employees were very helpful and made this a great experience. Vehicle was ready early and I was allowed to pick it up. Would definitely recommend this location.Douglas J.
Le client n'a pas laissé de commentaire.DONALD R.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.EMANNUALCONSTANT C.
Manager is awesome and very helpfulMICHAELJ R.
Very good serviceRONALDALAN V.
The unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It's very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!Alicia S. | Premières impressions
Le client n'a pas laissé de commentaire.TAMMYLEE D.
Le client n'a pas laissé de commentaire.tami D. | Premières impressions
Stephanie is excellent at customer interactions. She is prompt, accurate and very accommodating to customer needs and changes. I am extremely pleased with her handling of my rental.TIM J.
Thank you for helping me out in a pinch.Kathy W. | Expérience générale
Guys you're the best im glad always go to this location all the staff is very professional and cares thanks merry christmas to all the Uhaul family.hector S.
Le client n'a pas laissé de commentaire.BANDARN K.
Le client n'a pas laissé de commentaire.James P.
You guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .Coleen M. | Expérience générale
It took 30 minutes for an employee to even come into the location to assist me, when an employee did finally show up I was not greeted for another 5 minutes. The employee informed me that the trucks were iced shut and he would have to pry them open which was not an issue, but zero customer service was in place.Evie O.
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.JOHNJOSEPH G.
Le client n'a pas laissé de commentaire.GERALDRAY P.
The worker was very polite and attentive to my needsROBERTJ A.
Only problem was handcart did not have a tag on it, I moved it to clean behind it, did not use at all , was charged 7 dollars!!PAUL E D.
Le client n'a pas laissé de commentaire.Walter D.
Thank you for helping me with the door!Nicole C. | Online Move In
This location has the best manager i have dealt with in a long time very helpful and understanding I was running late returning truck and Manager called not because i was late but to make sure everything was ok. I explained the situation and she was extremely accommodating. I would recommend this location for all your moving needs .steve T.
Excellent customer service everybody was very friendly and helpfulSCOTTCHRISTOPHER M.
The manager was so.down to earth and explained everything very clearly and deliberately. She was quiick to sincerely great me as I walked in and was attentive to my concerns.Jose O.
Le client n'a pas laissé de commentaire.Russell W.
fix online scheduling, did not work.RICHARD JOHN JR S.
Le client n'a pas laissé de commentaire.Ronald Y.
Le client n'a pas laissé de commentaire.James T.
Cigarette smoke smell was strong, not the workers fault but users need to be more considerate for non smokers. Staff extremely friendly and attentive.MARTINT O.
Le client n'a pas laissé de commentaire.Martha M.
Great team at Rome UhaulðŸ’¯LYNNPATRICIA R.
People were excellentGEORGEMICHAEL M.
The staff was very nice, laid back. Would go there again.RICHARDL III G.
Le client n'a pas laissé de commentaire.GEORGEJ C.
Stephanie was very helpful and professional. Highly recommend the Rome facility.Patrick K. | Premières impressions
Nothing. This place in Rome, NY is top notch. Stephanie, the manager, is the best.LINDAJANE J.
Le client n'a pas laissé de commentaire.SIMONJ K.
Explain the mobile drop off details for after hours drop off. See belowMARKHERRON L.
Le client n'a pas laissé de commentaire.BANDARN K.
Nothing! Everything was good.DEFORESTE W.
The girl that waited on me was excellent, she took care of business fast and efficient! Excellent workerPAUL E D.
Personal was very professionalElvis H.
Employees were SuperWILLIE F.
Le client n'a pas laissé de commentaire.David K. | Expérience générale
The man was very nice & helpful with any questions asked. Truck was in great condition, very clean & we ended up being able to get it early which was a plus. Highly recommend going here!TRICIAANN B.
Spent three days trying to get a truck.NICK R.
Everything was greatSTANLEYPAUL JR W.
Reserved a truck at uhaul online, got to the location and they didn't have it. Ended up having to get a van insteadKEVINT W.
The caulking on the truck was coming loose which led to the truck leaking on my belongings after traveling in rainMerete C.
Le client n'a pas laissé de commentaire.Tiffany C.
The staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼Ruben V. | Expérience générale
Le client n'a pas laissé de commentaire.Jean Z.
Le client n'a pas laissé de commentaire.STEVENMICHAEL Z.
Le client n'a pas laissé de commentaire.Walter B.
The woman who assisted us was extremely nice and helpful and knows her job well.Tristen F.
Le client n'a pas laissé de commentaire.Courtney S. | Expérience générale
Le client n'a pas laissé de commentaire.LAURA MAE I.
Le client n'a pas laissé de commentaire.MICHAELK H.
Le client n'a pas laissé de commentaire.JOSEPHP C.
Le client n'a pas laissé de commentaire.Adrienne S.
Le client n'a pas laissé de commentaire.PERRYMICHAEL G.
Le client n'a pas laissé de commentaire.MICHAEL BRUCE I.
Le client n'a pas laissé de commentaire.RICHARDALBERT N.
Le client n'a pas laissé de commentaire.Adrian C.
Le client n'a pas laissé de commentaire.James R.
Great experience I was surprised they had a trailer available that same day! Thank you!!Timothy T.
Le client n'a pas laissé de commentaire.David C.
This isn't something that needs to improve but the manager there needs some recognition. I didn't catch her name but she's the pretty one with colorful makeup and hairâ€¦ she was so nice to me and was so accommodating and honestly made my crappy moving experience so much better because I had one less thing I needed to worry about because she worked so hard. She was absolutely amazing and so good at her job.JoAnna K.
Attendant was helpful and courteous. Would definitely rent here again.Dennis C.
Awesome staff great service quick and efficientJullien M.
Le client n'a pas laissé de commentaire.ROBERTSCOTT T. | Premières impressions
Le client n'a pas laissé de commentaire.Cynthia Z.
Le client n'a pas laissé de commentaire.TANYAC S.
Le client n'a pas laissé de commentaire.ROGERLEIGH A.
Le client n'a pas laissé de commentaire.VINCENTJAMES JR G.
Excellent service. Prompt. Received text message when hitch installation was completed.Lisa C.
Le client n'a pas laissé de commentaire.ALBERT O.
I used the app to get the key to save time but the app was not working which I have to go inside the building to get my key which took me 30 minutes instead. This is not the first time the app is not working because I rented last year too. I would also suggest informing customers online requiring cargo trunk to be returned to the same location. Good thing the staff on duty informed me.Jsutin M.
Stephanie is a Pro, best Uhaul experience ive hadROBERT EDWARD W.
Le client n'a pas laissé de commentaire.DEBRA JEAN G.
Best location for pick up and drop off!!! Wish we used them for storage vs the Utica one! Thank you for the great experience! ðŸ˜ŠSANDRA J K.
The employee who helped me (never got his name) was absolutely excellent. Extremely professional and went out of his way to help me with everything. Would absolutely recommend this place to a friend after his amazing service.DEREKA T.
Le client n'a pas laissé de commentaire.JAMESCLAYTON H.
Le client n'a pas laissé de commentaire.THERESAMAY B.
Le client n'a pas laissé de commentaire.Ronald S.
Great job at this location fast friendly great service !!Michael M.
No improvement neededGEORGIAA P.
the attention to detail and the above and beyond care taken to make sure the job was done right was outstanding...Steven F.
Le client n'a pas laissé de commentaire.JOHNWILLIAM JR C.
Mike was awesome â€“Â took great care of me and made it a pleasant experience.JOHNA S.
Le client n'a pas laissé de commentaire.Pat Z.
Nothing, The employees we're fantastic!PAULA JR P.
No improvement needed. All process has been very smooth with friendly staff. Special thanks to Stephanie. Very kind and respectful. Patiently helped with changing reservations. Merci.ARKADIUSZ G S.
Le client n'a pas laissé de commentaire.DONALDM H.
Le client n'a pas laissé de commentaire.CRAIG F.
Le client n'a pas laissé de commentaire.Matthew D.
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.Frank A.
Le client n'a pas laissé de commentaire.William B.
Manager is very nice and helpful. And employees too.LEE D.
Great service!WAYNE J D.
Le client n'a pas laissé de commentaire.KIMBERLYM M.
Le client n'a pas laissé de commentaire.Richard B. | Premières impressions
Le client n'a pas laissé de commentaire.Anne S. | Premières impressions
Le client n'a pas laissé de commentaire.Michele C. | Premières impressions
very good customer servicePamela N. | Premières impressions
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