Évaluations des clients U-Haul Moving & Storage of Rome

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rome

Cote générale :

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Andrea C.
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Le client n'a pas laissé de commentaire.

SANDRAL E.
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I had requested a dolly, it was not in the truck.

justin C.
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Le client n'a pas laissé de commentaire.

Kelly A.
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Le client n'a pas laissé de commentaire.

KELLY A H.
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Le client n'a pas laissé de commentaire.

David B.
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Stephanie was the employee working when I picked up and dropped off the uhaul she was very fast and professional really did an excellent job and seems like a great employee

Thomas J.
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Excellent job! Quick and efficient! Thanks!

Kaitlyn E.
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I could tell that the vehicle hadn't been turned on in a while and they had left the window cover on. Because of those two things, I had to wait quite a while for it to defrost. I just felt like it should have been prepared better. Also, I chose to do a mobile pickup and had to go inside to get the keys, even though the mobile check-in representative said I should be able to pick up the keys from a coded box. So much for a contactless pickup. The desk associate seemed like he was under the influence.

LIONEL REX G.
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Le client n'a pas laissé de commentaire.

GEORGEJ C.
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Le client n'a pas laissé de commentaire.

WALLISB R.
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Le client n'a pas laissé de commentaire.

EDWARD A A.
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The young lady there was outstanding to deal with thank you

THERESA MARIE N.
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Le client n'a pas laissé de commentaire.

amanda B.
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The service was prompt and all our questions were answered, it was an easy drop off, which is appreciated after a long drive!

COLLEEN M W. | Premières impressions |
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The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

JUANANTONASIO R.
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all good

Genadiy O.
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Great Service at a reasonable price! I have used this location a number of times, and it is consistently good. The place is clean, equipment is good, and workers are friendly. Thank you for your service!

BENJAMIN J F.
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Stop using the vehicles for personal use. I couldn't figure out why the mileage had 9 extra miles when we picked it up. They did refund me after two days of trying to get it. (Gm was responsive). However we saw an employee from the place I saw earlier driving the uhaul to pick up pizza at dominos. I'm guessing now why the mileage is always higher. Maybe if they didn't use it for personal use customers like me wouldn't be overcharged for their miles they added. I wouldn't have had to chase down someone to get my money back they overcharged and already knew they did when we brought it back.

PATRICK GARY P.
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Excellent person at the counter

Gustavo V.
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Le client n'a pas laissé de commentaire.

LEE S.
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Le client n'a pas laissé de commentaire.

Kathleen P.
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Le client n'a pas laissé de commentaire.

Destiny B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHRISTOPHERDAVID E.
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I cant think of a thing you could have done to make it go any smoother. Great experience.

Christopher K.
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Shoutouts to the guy who checked me in and lettting me know that the other store should not have given us that truck looking the way it did because I could have really got hurt

Michael B.
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Le client n'a pas laissé de commentaire.

LEOR C.
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I've used the Rome NY UHaul facility several times over the years. Always have courteous service and good experience. The equipment is normally in great condition and never had a problem. The online ability to reserve and choose the right equipment for the job at hand is excellent.

Roberta S.
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Le client n'a pas laissé de commentaire.

JOHNE H.
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Awesome customer service. Great people working there.

RENEELAURA S.
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Le client n'a pas laissé de commentaire.

Mark G.
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The service was great and the sales person was great to work with. She connected and verified the trailer was in safe working order. Thank you

TINAM W.
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Le client n'a pas laissé de commentaire.

Philip R.
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I booked my truck and the reservation said it was guaranteed. BUT, when I went to pick up my truck, it was NOT there! I had to drive to another location and wait a 1/2 hour for MY truck to get back (note: there were 3 trucks just sitting in the parking lot.) Getting a reservation AND a guarantee does not mean anything!

JULIEANN D.
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My first U-haul experience was excellent. The girl assisting me was very knowledgeable and very good at her job. Great experience all around!

Angel F.
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have cheaper prices , and have the equipment people want , i wanted a van and there was not one that was going one way to rome, insted i got a 15 foot truck,

MARKLYNN G.
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The lady who helped me was beyond helpful

DEVINCHRISTOPHER C.
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Le client n'a pas laissé de commentaire.

Mike M.
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Le client n'a pas laissé de commentaire.

BETTY G R.
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Le client n'a pas laissé de commentaire.

CHRISTYA B.
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Stephanie the customer service women. So friendly. Great personality. Helps you to relax and smile during a move.

Mark H.
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Le client n'a pas laissé de commentaire.

Joseph M.
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My car has been down through a very dire oncology situation for my wife, so I have been renting there pickup trucks on a few occasions now for her treatment while my cars shop is and there ordering parts, and the manager of this facility Stephanie has been there for us at every turn to help with very clean and well kept vehicles. She's just not your average manager that cares only about volume sales and no personalized help labeling customers as a number. This Unique lady has gone far above and beyond her call of duty at every single turn making sure they had something available for us and working with us. She's handled every problem at 5 stars with help. I am a professional touring athlete and do alot of traveling and moving, and have used many U-hauls and competing companies for moves and similar situations for years and I have never ever received service like at any other U-haul location. She's made sure to keep in contact at every turn arranging and moving schedules around for us, and being personally available to work something out in some very bad situations for us every time. U-haul district management should keep there eyes on this lady for promotion, because there just not going to find employees of her caliber often at all.. I have my MBA and have worked over the year's in service businesses and always dug deep to find people like her to hire throughout my career, and I can tell you from personal and professional experience that this absolutely does not happen often. Bravo to this U-haul facility and I will go out of my way to recommend this staff, and she's got my vote if there regional office ever questions me on her performance. U-haul, do not ever lose this employee under any circumstances, she's a diamond in the ruff in what has become a lazy world.. I look forward to doing more business with them for all my truck needs after this horrible medical situation is over.. there simply the best. Forget the other companies, go straight to them.

VINCENT J.
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Le client n'a pas laissé de commentaire.

LOUISE F.
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No improvement needed it was wonderful

Christine C.
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Le client n'a pas laissé de commentaire.

ALAN EDWARD Z.
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Le client n'a pas laissé de commentaire.

Billie Jo M. | Expérience générale |
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Love The Lady With All The Pretty Make up .

Randall N.
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Le client n'a pas laissé de commentaire.

DONNAV J.
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Both ladies were very nice and helpful

Frank M.
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Nothing! My experience was great!

SCOTT ALAN R.
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Le client n'a pas laissé de commentaire.

JONE H.
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great job getting me on the road.

LISAMARIE S.
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Le client n'a pas laissé de commentaire.

TARA LYNN O.
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Le client n'a pas laissé de commentaire.

Suzanne B.
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Le client n'a pas laissé de commentaire.

HADLEY JR B.
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just curious why the employee who waited on me didn't have a mask on? It was a little uncomfortable for me considering my mom died of COVID. Its not like I won't use uhaul because you guys are always great but just curious about the mask issue?

WALLISB R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

sharon V.
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My 20 foot truck was supposed to be delivered to a location close to my home but at the last minute I was informed that it would not be. We had to drive to drive 18 miles each way to pick up what I was supposed to be my 20 foot truck. We loaded that evening and there was not enough room. I had to throw away part of my belongings. It turns out the truck was only a 15 footer. I need a refund!!!

KAREN WEAVER E.
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The windshield on the vehicle was dirty inside, which I reported to the service rep when I returned, and she cleaned it immediately when the vehicle was returned, apologizing for not being aware of that situation.

margaret M.
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I thought both persons on the staff I dealt with were courteous and efficient to deal with. And I do like being able to get most of the paperwork done on line ahead of time. Made for a smooth transaction.

Michelle R.
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Allow 10' van to be used one-way. Had to pay higher rental for 15' when additional space was not a priority. Ended up using more gas since larger vehicle. Very annoying policy.

Matthew Z.
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Le client n'a pas laissé de commentaire.

Kevin R.
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Le client n'a pas laissé de commentaire.

Natalie L. | Premières impressions |
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Dallas was very helpful and nice.

BRUCE A K.
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Le client n'a pas laissé de commentaire.

PAULA III R.
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Very efficient operation...Maintain it...!

KATHLEENM C.
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Le client n'a pas laissé de commentaire.

JULIALANE G.
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Stephanie is the best Manager I have ever dealt with! She's always flexible, understanding and helpful! For years I have received excellent service from the Uhaul company on Erie Blvd. in Rome, NY. ~Julia

Wallis R.
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I dont know if mobile checkin is available in Rome; I did not try it. There are days when there are several people waiting for assistance and the mobile checkin might be very useful.

NICOLE W.
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Very friendly and helpful

BRIANDAVID R.
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Everything was exceptional especially customer service.

Tamara R.
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The service was outstanding and staff was very educated would recommend

DEBORAHL C.
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Le client n'a pas laissé de commentaire.

JAMESRICHARD R.
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Le client n'a pas laissé de commentaire.

Bertha W.
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Theres nothing the employee we delt with was AWESOME! She keeps her location her trucks her business run like a well oil machine lol. I have had bad experiences in the past with other u haul places and was never using your company again but last min. One time i decided to try her location we had such a good experience ive used her location 2 more times and my daughter used them and a friends used them 3 times all with excellent experiences! Shes the only thing that saved our business with your company! Seriously shes amazing great attitude great costumer service like i said just great experiences everytime because of her!!!

DOUGLASA F.
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Some one to be on hand in the store hung out for 15 min no one showed up had to go out side and find someone

Eric V.
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Le client n'a pas laissé de commentaire.

SUZANNMICHELE S.
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Le client n'a pas laissé de commentaire.

THOMASW JR E.
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Le client n'a pas laissé de commentaire.

ROBERTEDWARD M.
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Pickup truck had disgusting cigarette odor. Needed to be fumigated !

TIMOTHYPAUL G.
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Le client n'a pas laissé de commentaire.

GIULIANOJ T.
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Everyone was very nice and accommodating! Great experience

Robert F.
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Le client n'a pas laissé de commentaire.

MICHAELS Z.
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None of your employees were wearing masks at anytime when I picked up and dropped off truck. If myself or any of my family get sick due to exposure at this Uhaul location. We will be suing this company.

DARLENEJOY V.
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nothing - the process was about as smooth as it could be.

Richard B.
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Uhaul associates were polite and friendly. the mileage charge is a nuisance.

scott B.
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Le client n'a pas laissé de commentaire.

DANIELL M.
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Stephanie and her staff were friendly and professional. There were no issues with the service or the truck. Definitely recommend this location to anyone in the Central NY region.

TROY Y.
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Le client n'a pas laissé de commentaire.

Richard C.
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Charge customer the amount contracted online. The person at the site added about$15 to the bill that was not on the online contract.

James B.
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Le client n'a pas laissé de commentaire.

Phyllis S.
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Le client n'a pas laissé de commentaire.

Jessica S.
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Le client n'a pas laissé de commentaire.

Caleb D.
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Le client n'a pas laissé de commentaire.

Joshua A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

EDDIEA G.
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26 ft Truck needs new rear leaf springs as it bottomed out with two hutches in it

Richard F.
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Le client n'a pas laissé de commentaire.

EDWARDWILLIAM M.
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Le client n'a pas laissé de commentaire.

DAVIDJOSEPH L.
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Le client n'a pas laissé de commentaire.

Tiara M. | Expérience générale |
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The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Elizabeth M O.
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Every time I've dealt with this Rome location during the past year & half...THEY'VE BEEN GREAT!!! I bought a new home & moved. I bought a new SUV & had hitch & wiring installed. I've rented the pick up truck. I HIGHLY RECOMMEND THIS LOCATION!!! HATS OFF TO THE MANAGER & EMPLOYEES !!!

glen K.
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Was great, they listen and we told them about the tires because the other tire wasn't that great either.

Joseph G.
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Le client n'a pas laissé de commentaire.

Tricia S.
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Le client n'a pas laissé de commentaire.

SL JR S.
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Stephanie was great. She was polite.

KRISTINEM R.
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Le client n'a pas laissé de commentaire.

SHERRYA G.
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Le client n'a pas laissé de commentaire.

Sarah N. | Premières impressions |
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The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Andrew T. | Expérience générale |
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The unit work PERFECT for our short term needs. Thank you!!!!!!

therman c. | Expérience générale |
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The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

therman c. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kadisha V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Eryn T. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Lindsey F. | Expérience générale |
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Great service, clean facility and the staff was always friendly and helpful when needed.

Mary C. | Premières impressions |
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The staff was helpful curteous and kind.

Renee H. | Expérience générale |
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I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Ursula R. | Expérience générale |
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The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Paula F. | Premières impressions |
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They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Pamela N. | Premières impressions |
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very good customer service

Rita M. | Expérience générale |
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Facility was everything we needed. Very clean and nice.

william r. | Expérience générale |
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Great job

jennifer W. | Premières impressions |
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Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

victory s. | Expérience générale |
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Excellent customer service.

Diana W. | Expérience générale |
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There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Ryan D. | Premières impressions |
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Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

CLELAND M. | Expérience générale |
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na

GARY I. | Expérience générale |
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none

Renee H. | Premières impressions |
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Service was good had no problems .. It made a bad situation easilier

Cathy M. | Premières impressions |
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Thank you for making my move so smoothly.

darryl t. | Expérience générale |
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Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

ROY B. | Expérience générale |
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The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

cynthia H. | Expérience générale |
Évaluation :

Great service

Katie W. | Premières impressions |
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Everyone was very helpful while I was using UHaul!

Cynthia D. | Premières impressions |
Évaluation :

Friendly and helpful services. Very clean place.

zipporah m. | Premières impressions |
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I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

Chris P. | Premières impressions |
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This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Ervin M. | Expérience générale |
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Satisfied

John B. | Réservation |
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This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

DAVID F. | Expérience générale |
Évaluation :

Too many price increases.

kimberly F. | Expérience générale |
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Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

joyce h. | Expérience générale |
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the persons at the counter were VERY helpful and on top of things .....Thank you

TERESA D. | Expérience générale |
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Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.

juliet R. | Expérience générale |
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All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.

Non reviews have been submitted for this location.

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