Customer Reviews for U-Haul Moving & Storage of Romeoville

642 évaluations

645 S Weber Rd   Romeoville, IL 60446

(815) 905-9101

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(815) 905-9101

645 S Weber Rd
Romeoville, IL 60446

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

eduardo H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Benjamin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edis M. 
Évaluation :
5

Everything went very smoothly. My only suggestion is to tell people where to park the truck when bringing it back. I tried to call but there was a 15 minute wait for them to answer. So I parked up front & ran in to find out where to bring it.

Lynn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
1

After box truck towed refused to give us another truck. Directed up to another U-haul location that charged up $610 to rent another truck! Very rude

KRISTIE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
5

The guy at the front desk did an excellent job at helping me out.

Jose R. 
Évaluation :
1

Huge Rodent problem!! Beware!!

Christian N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana E. 
Évaluation :
5

Staff was very helpful

james v.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
1

They give me the car with half tank of gas and they charge me 100$ extra saying that the tank was full, also they charge me more miles. So guys if you really need to get a moving truck from these location (which I recommend not to) make sure they print you the receipt and you check mileage and gas before you leave the place! Horrible place!

Adrian B. 
Évaluation :
1

I was fraudulently charged for insurance despite declining their insurance and I didn't find out about it until after returning the truck and getting home to check my email for my receipt, I have called and went to the location for the past three day, and all they could tell me was that, they're not able to refund me my money anymore. This is seriously fraudulently act. Please, if for any reasons you have to rent, but I will rather advise you not to rent from the Romeoville location on Weber road, make sure when you rent any one of their rental vehicles that you request for your receipt upfront and refused them from sending your receipt to your email in order to avoid falling a victim of their fraudulent as I was.

Joseph A. 
Évaluation :
5

UHAUL was excellent!!! However the moving company I used SHOWTIME MOVERS was a NIGHTMARE to say the least. STAY AWAY, They broke my luggage, 4 ceramic coffee mugs , AND when I confronted the so called owner why he looked so angry and why he was grabbing my stuff VIOLENTLY , he KICKED my box like an angry 2 year old…..he literarily left my belongings outside on the side walk and walked out!!!! I have NEVER EVER encounter such a behavior.

Addey A. 
Évaluation :
3

The unit I reserved with customer service was a 5x9. When I got to the facility they didn't have that size available so now we have to pay more. I would think your systems would communicate more accurately.

DAWN/JAKE L.  |  Premières impressions 
Évaluation :
5

Staff was excellent.

Cheryl K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doel V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jody N. 
Évaluation :
1

General manager was on her personal phone when returning trailer. Never came out of office to help me. I had to find another worker out in the yard for help. When picking up trailer, there were 2 guys that created a huge scene and threatened me because I was blocking the entrance waiting for the general manager to come out to take a pic of hitch. The cops were called because they started claiming they had a gun and would use it. Very poor location and horrible customer service. I will make sure to tell all my friends and family if I don't hear back from a district manager.

Nicholas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROXIE H.  |  Expérience générale 
Évaluation :
5

Personnel amical

dinora a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F.  |  Premières impressions 
Évaluation :
4

乁 ˘ o ˘ ㄏ乁 ˘ o ˘ ㄏ

ROBERT K. 
Évaluation :
5

Service always awesome. Reps are great. Would highly recommend this location.

Steve S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig D.  |  Expérience générale 
Évaluation :
5

Everything was good…

La Juan D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

++++

Renaldas V. 
Évaluation :
3

Truck was old with spills inside. I was also charged for damage I didn't cause.

Frank F. 
Évaluation :
5

Everting perfect

Abdilj A. 
Évaluation :
5

Outdoor storage unit more than adequate. No issues with insects or rodents. Secure and convenient, would rent again and recommend.

John D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Scott E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james v.  |  Premières impressions 
Évaluation :
1

The employees there were so incompetent. I went in to rent a 10 ft moving truck at the price of $19,85 for 24 hours @ $0,79 per mile. I told them my estimated milage was going to be about 10 miles. They then told me the there was going to be and extra charge if I wanted to to use it for the 24 hours which is not true. I had to go back and forth with them about this and he price. They were trying to charge $49 when it should have only been about $28 with the estimated mileage. I had to wait and have my mother who used to work for uhaul call their manager and get them straight and after 45 minutes of this I finally got the truck. So when I brought the truck back only a few hours later I had gone 5 miles over my estimated mileage. Which they should have only charged me $3,95 more to the $28 they charged me at first. I asked them to check the truck in right away cause they didn't want to do it until they closed I guess and wanted to charge my card later. I told them no please do it now. So they checked it in and came back inside and told my total after returning was going to be $49. Once again I had to sit there and argue with the girl that I should only be charged the extra $3,95 for the extra 5 miles, added onto what they had already charged me. I had to sit there and break it down to them for another 10 minutes until they apologized an realized they were wrong. This was just a very frustrating experience dealing with these employees that seemed completely clueless and were be incompetent about what they were doing. I was so agrivated that I wanted to scream at them, but I didn't. All together this was the worst experience I've had with uhaul and I use them often.

Joseph R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joseph d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonya B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
4

If you can do 24/7 access

WESLEY L.  |  Premières impressions 
Évaluation :
3

The truck had a bad smell on inside. It looked clean on the inside. I would have taken the truck back but it was after hours and the office had closed for the day.

ELAINE O. 
Évaluation :
4

really can't complain on anything here,things take time for setting up .

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lee M. 
Évaluation :
3

You over charged me

Robbie F. 
Évaluation :
5

Chemical being used to disinfect the cab causes the floor mat to be very slippery. Remained that way for entire trip. Could be seen to be a safety issue.

TRACY B. 
Évaluation :
2

I was over charged I don't see how you can get away with that i only went nine miles round trip and I was charged 75 dollars

ROBBIE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Professional and courteous staff

Arthur P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

REBECCA M. 
Évaluation :
1

Just not a good experience the agent took more funds out of my account than disclosed. I asked her THREE times Will the 100 dollars I saw on the screen be held on my account three times she said no! But guess what they took it out anyway as we had a church event that needed all our funds.. I was so disappointed I hope not to have to use this location again when I spoke to the manager he made me feel like it was my fault I was furious with that kind of customer service

ANDRE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
5

Had to have truck for next day at 7am....prompt attendant on duty, in and out within 10 min. Perfect

Alex M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark s.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danele G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CESAR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mose K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

all good- Thank you

Kevin K. 
Évaluation :
5

Issues with site & confirmation of pick up time. I contacted the # provided, some with a representative & advised I'd be 30 minutes past my original pick up time. She stated that was no problem & made the change in the system. When I arrived my truck had been given away.

Traci S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA G. 
Évaluation :
3

We were under the impression we would be dropping our U-Haul truck at the same location we had rented it from. I had left both of my numbers with U-Haul, however they only called the house phone and not my cell number of which we weren't home to get that message until we got home of which was a different drop off location then what I was told when we picked up the U-Haul. That was a bit confusing and the facility was open but door locked and it took over 5 or 6 minutes to get the agent to unlock the door.

Harriett N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
5

Great place and wonderful kind employees

Kevin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha C. 
Évaluation :
5

Would like too see more carts available for use.

Edward R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

harold M. 
Évaluation :
5

The air did not work on the truck we rented

Joseph B. 
Évaluation :
3

Opening the store on time.

Yolanda R. 
Évaluation :
5

Matt was courteous and helpful.

Ira S. 
Évaluation :
5

One words . I really appreciated their service

Peter S. 
Évaluation :
5

Matt did an incredible job with my order. He was very personable. His bedside manner was something rare that you don't see often with this type of customer service. Thanks a 1000 Matt!!!!

Tiffany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEPHETERI P. 
Évaluation :
5

Check out process was a breeze!

Kelly D. 
Évaluation :
4

Asked to reserve an appliance dolly with my truck ,they said no problem....when I picked up my truck they did not have it...it made my move more difficult + time consuming.

Joseph J. 
Évaluation :
2

This is a general complaint about my experience with U-Haul. I reserved a 10 X 10 truck at a location (United Self Storage 21005 Division Street, Crest Hill, Illinois 60403) July 27, 2021 for use on August 1, 2021. U-Haul switched me to a location in the city of Romeoville which was farther away. I called U-Haul customer service and explained I didn't want the truck in Romeoville; I wanted the one in Crest Hill. That was an exercise in futility. I went to Romeoville location three days prior to my move and they assured me.there would be no problem. Sunday morning, August 1, I go to pick up my truck and there was not one available for me. Needless to say I was furious. They had an open trailer available and I luckily had a hitch on my vehicle. So I was able to move my mother's belongings although it took about two hours longer because of the extra trips we had to make. What can U-Haul do to make this right? Brent Bloxsom bloxee@gmail 810.938.8505

Brent B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clintistine M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joyce D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
1

I got a 10 feet truck. When I got to ny location I realized that the truck was too small to fit all of my stuff so I came right back to get a bugger truck, a 20 feet truck. I only had the truck for 40min and I only did 3-4 miles roughly. I still added gas to the 10 feeter before I return it to get the bigger truck. When I got to the location I was told I still had to pay for it even though I didnt use it at all and I was going to pay for a bigger truck. When asked to speak to the manager, she was very no sympathetic. She acted liked she really didnt care and that I had to pay because “thats policy”. I was trying to see if there was another option and as I said before she was not even trying to help, it felt as if she just didnt want to do no work. When asked for the customer service number she gave a wrong number. I was waiting for 30 minutes to speak to a representative just to find out it was the wrong number. At the end I had to pay for two trucks even though ones was not even used. It feels that “the policy” its just to take as much money as possible from people.

Lorea G. 
Évaluation :
1

Couldn't find my storage I reserved not helpful at all

Lashonda M. 
Évaluation :
5

Excellent service and trailer was very clean

Philip K. 
Évaluation :
3

The office was not open when I arrived both times after the posted hours. I understand there is only 1 person on site but even something simple like posting a note on the door that someone will be right back, etc. would be very reassuring.

Antoinette L. 
Évaluation :
4

Had to wait for the person in the office to come back from lunch😮 I would think that a big company as U haul would have enough staff so to work while an other person go to lunch.

Vincent C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph d.  |  Premières impressions 
Évaluation :
1

I arrived at 9am to pick up my 9am scheduled uhaul. Upon arrival no one was present. It was listed that this location opens at 9am on Sunday. A staff member arrived around 9:20. Due to tardiness and the line of customers awaiting the opening of the store we were not fully checked in until almost 10am. When asked what time the store closed we were told 5pm. When we returned around 4:45 pm I was told our key would need to be dropped in the drop box as the staff member had already closed for the day. However when leaving another customer walked in and handed their keys directly to this staff member. I am highly dissatisfied with the service received at this store as I would have appreciated my rented uhaul be looked over and checked in while I was present considering I received my vehicle late due to tardiness and I made sure to return prior to the scheduled closing time.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxann L. 
Évaluation :
1

Forgot my dolly and customer service was horrible!

Kris S. 
Évaluation :
1

When I returned the truck, I had the same amount of gas that was in there as I took a picture of the gauge before I left the lot. They still charged me for 6 gallons of gas on return and I have the proof that I put gas in it first.

Christopher C. 
Évaluation :
5

Truck needs wiper blades badly.

Edward J M. 
Évaluation :
3

quick and easy to complete your transactions.

Michael S. 
Évaluation :
5

The guy was knowledgeable, efficient and friendly. He explained everything. The vehicle was in great shape. The cost was reasonable. Everything went well.

Jamian B. 
Évaluation :
3

Will not recommend uhaul.

Thomas L. 
Évaluation :
3

The attendant should inspect the truck with you when renting.

Michael S. 
Évaluation :
3

The only complaint I have is it needed a cord to go from the truck plug to the trailer and the guy said I was supposed to have that and no where need it say I needed it

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
4

Our storage space was clean and ready for us. All personnel were friendly and helpful.

joseph j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leticia T. 
Évaluation :
5

Excellent service ws in and out in 10 min

Gilberto M. 
Évaluation :
5

Staff at this location is extremely helpful. I read plenty of reviews that indicated this would not be a positive experience. Those were INACCURATE! I have used this location several times this passed month with great service each time. The gentleman working the front was my go to for all questions and he made the experience worthwhile for me. I will be coming back to this location specifically because of the service he provided.

William M. 
Évaluation :
1

I reserved a Uhaul a week in advance and went to pick it up the morning the move and they did not have a truck for us. Service was really rude and made me drive over an hour out of the way to get a different truck with no refund.

Donald B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley D. 
Évaluation :
1

I will be forwarding an email to customer service regarding this location and truck soon, to much to comment on in this box.

Cynthia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
3

Have the truck I ordered at the correct location. Had to drive 45 minutes out of the way only to drive by the ORIGINAL LOCATION AND SEE THE TRUCK WE ORDERED SITTING ON THE PARKING LOT

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD H.  |  Premières impressions 
Évaluation :
5

Jessica was extremely helpful. Made the whole process very easy.

CHRISTINA L.  |  Premières impressions 
Évaluation :
5

Staff went over and beyond to assist me.

Zhane B.  |  Premières impressions 
Évaluation :
5

Could you please email a copy of my receipt for rental. They said they did, but I didn't get it. Merci!

Brian C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ernest t.  |  Premières impressions 
Évaluation :
5

All was done well.

Handel M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page