Évaluations des clients U-Haul Moving & Storage of Roseville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Roseville

Cote générale :

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Ashley A.
Évaluation :

The app is dumb it had me go all the way across this big parking lot to a locked truck check it out then go back to the office only to get the keys to a different truck (the app assigned a new truck) then it tells you to look for a code on the left (don't say front back only lower left) and the code is on the opposite side. Only gave a average rating because it seems as though the app and the actual in-person procedure is on two pages

OTTIES W. | Expérience générale |
Évaluation :

Excellent service team! Very professional and knowledgeable. Mr. Turner is the best!

SCOTT RUSSELL M.
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Le client n'a pas laissé de commentaire.

OTTIES W.
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SUBPERB SERVICE!!!! That is all...

JOHN RUSSELL R.
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Le client n'a pas laissé de commentaire.

ALICIA LYNN W.
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First they lost my truck so it wasnt ready then its sooo expensive

VANESSA MACEL S.
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My experience was wonderful and I have no complaints

TINA MARIE S.
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Unlimited miles. Mileage cost over a set amount of miles.

Kedonne L.
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I am extremely satisfied with my overall experience with U-Haul. The employee Lawrence was there by himself because two of his co-workers had called off from work but he still was very professional nice and displayed excellent customer service despite being short staffed and alone. He made my experience flawless and because of him I will definitely be using U-Haul in the future. He was great.

THOMAS JOHN D.
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Once again I have rented from U-Haul and they've been fantastic keep up the good work loyal customer

MARY ANN B.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER WILL C.
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Le client n'a pas laissé de commentaire.

DAVID THOMAS S.
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Le client n'a pas laissé de commentaire.

PHOENIX J.
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Cart and doors too small for a queen size bed

CHARLES KEVIN S.
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Long waiting time on return

OTTIES W. | Expérience générale |
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I LOVE THIS UHAUL! Location, Uhaul team, and Management are the best in the State of Michigan! by my Opinion.

PETER ERNEST M.
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Le client n'a pas laissé de commentaire.

joshua H.
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Le client n'a pas laissé de commentaire.

TRACI YVETTE T.
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Le client n'a pas laissé de commentaire.

ELLEN H.
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After hours website, wasn't the greatest. I was sitting there for 30 minutes to try to get the information update but the website kept crashing.

Lorrine C.
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Le client n'a pas laissé de commentaire.

MELVIN LAWRENCE H.
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Nothing, excellent service and accommodations.

Patrina M.
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Le client n'a pas laissé de commentaire.

JAMES ROBERT E.
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The employees where extremely helpful at this location, when I picked up the trailer there was a male employee that waited on me that sounded sounded to be from the south, He stated he lived in Hazel Park I believe but spends a lot of time in the south and when I returned the trailer in the morning there was a black man that took care of the return, both these employees wer extremely helpful,

Joscua F.
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Le client n'a pas laissé de commentaire.

Racquel M.
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The gentleman was very nice, I would rent from this location again

William M.
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Le client n'a pas laissé de commentaire.

RONALD LAMONT S.
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Le client n'a pas laissé de commentaire.

Antonscott G. | Expérience générale |
Évaluation :

I bought a great solid wood IKEA dining table off craigslist with 8 solid wood matching chairs. Needed to store them until I could drive the stuff (and mattresses, and household goods) up to the western Upper Peninsula. U-haul has the solution.

marshall B.
Évaluation :

so, the pick up part was fine, the drop off was a little off, we pulled up and the sign says, IF you are there during business hours, you have to wait for a person to come out and help you, but we waited and waited and waited and other people were being waited on so we checked out using the 24/7 method. The sign should say, if you would prefer to check out the 24/7 method, so we did feel like we were breaking the rules, also, the truck was not clean, but asked us if it was clean for the next person and I had to upload pictures??? we drove it to Menards and back and since there was no walk thru before, I am not sure how you can hold others accountable or how I would even argue the fact unless I took photos before?

RICHELLEL B.
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Le client n'a pas laissé de commentaire.

Charles D.
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Please make sure your trailers are cleaned out. And the tires have air in them I had to clean out the trailer before using it and the trailer had a piece of metal in it and was flat .

JOHN R.
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Le client n'a pas laissé de commentaire.

Moses C.
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Le client n'a pas laissé de commentaire.

WILLIAM H.
Évaluation :

Online registration or reservation for storage and truck rentals needs improvement

glen T.
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Le client n'a pas laissé de commentaire.

Karlynn B.
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We waited with our rental truck, as the sign at the return lane said, for 15 minutes in the return lane, for someone to come out and check our pick up back in after our rental. We finally went inside to find no customers inside, and one employee at the counter. I told him we'd been waiting for 15 minutes in the return lane, as the sign says, to get our truck checked back in. He then went out and checked it back in. He then told us that most people just come in with the keys to return their rental. NO apology for us waiting 15 minutes for NOTHING!! So they either need to take the sign down, or do what it says. WHY does a simple thing, like returning a rental truck after a 5 hour rental have to be so hard, or complicated?? Also, the inside of the windshield of our Ford F-150 was absolutely filthy!! Looked like it had NEVER been cleaned in the 17,000 mile life of the truck!1

JOSEPH ANTHONY S.
Évaluation :

Everyone was super nice and helpful been here before and will return for all my trailer needs

joseph h. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ALYSIA JANNETTA J.
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Le client n'a pas laissé de commentaire.

Charles O.
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I did not want my boxes to go back to U-Haul storage. I wanted them to go from house A to house B. I had to have them shipped to U-Haul warehouse and then make an appointment to have them shipped to house B. A local move.

Joseph B. | Premières impressions |
Évaluation :

Total rental cost was a little more expensive for a van for 1 day than I had expected.

SENGANE M.
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Le client n'a pas laissé de commentaire.

gail w. | Expérience générale |
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Staff is A1.

Tashalee D.
Évaluation :

Le client n'a pas laissé de commentaire.

RAIBIN P.
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Le client n'a pas laissé de commentaire.

Nanetteelizabeth F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Brandon H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Lori S.
Évaluation :

I appreciate all the kindness and help I received, I want to thank everyone at Uhaul and especially the manager who helped me more than words can say, he went over and beyond helping me. I had some help that left me with one guy helping me, the other guy had a stroke which left me shaking up, so I had the Uhaul truck longer than i expected to, so the manager who was working the 1st day I got the truck went over and beyond, God bless you all richly and may all be safe and protected during these trying times. Sincerely, one appreciated lady, Loretta Smith

Shawn J.
Évaluation :

They called me to setup an arrival time for the container, I called back ten minutes later and they were booked for the day. After that it was difficult to schedule a drop off time and date. They also kept calling me instead of the person receiving the container. I asked them several times to call the person receiving the container and they still continued to call me. This is not a service I would recommend or use again myself.

Ianimmanuel-O-Ke B.
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Le client n'a pas laissé de commentaire.

Dezra C.
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Le client n'a pas laissé de commentaire.

THOMAS JOHN D.
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I don't know the gentleman's name that's behind a desk at Roseville Center and Frazho he's very pleasant to work with and has a happy attitude and I will rent vehicles from that facility again flagstar.com human

Erica L.
Évaluation :

Ken went above and beyond. He was courteous, efficient, friendly, and kind. It's rare to find such amazing customer service and he definitely exceeded my expectations.

Randell M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

TIMOTHY PETER-LO C.
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Great, friendly customer service from start to finish

JOHN RUSSELL H.
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Le client n'a pas laissé de commentaire.

ELAINEAGNES K.
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Le client n'a pas laissé de commentaire.

Nichelle J.
Évaluation :

The truck was leaking oil just a FYI but everything else was fine q

lawrence B.
Évaluation :

i was given a trailer with a broken ramp, made loading difficult. when i returned and told them, they said they were aware of the broken ramp. What , then why did you give me this trailer when there are 3 other trailers here. no answer.

Jeromemaurice S.
Évaluation :

Le client n'a pas laissé de commentaire.

PATRICIA ELAINE S.
Évaluation :

Very clean and wonderful staff! Will definitely recommend to friends!

ZEXAD SAMEER D.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian J. | Expérience générale |
Évaluation :

Lawrence and David were extremely helpful. There was an issue getting my 2 units split and they both had a great attitude toward getting it resolved and worked together to get the problem fixed for me. They do an excellent job at representing the Uhaul brand.

Sherry H.
Évaluation :

I used the 24 hour drop off.

ELIZABETH RUTH B.
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Le client n'a pas laissé de commentaire.

KIMBERLY LYNN O.
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Le client n'a pas laissé de commentaire.

Douglas L.
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Le client n'a pas laissé de commentaire.

JASMINE MONIQUE W.
Évaluation :

The truck I reserved never came back(20ft) so they gave me a bigger one(26ft)

joe w. | Premières impressions |
Évaluation :

I just moved in so I guess I’ll find out how everything goes in the long run. So far so good.

Anthony J.
Évaluation :

Was charge double then what was originally supposed to be charged for.

OTTIES W. | Premières impressions |
Évaluation :

Great Management and team!!!!

Maureen K. | Premières impressions |
Évaluation :

The only issue I had is that it took an hour before anyone could check me in and give me my unit.

Shelby G.
Évaluation :

We had to wait 20 minutes before we could even return the truck as everyone was outside. I didn't want to wait so long just to return

Allyson R.
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Le client n'a pas laissé de commentaire.

Mitchell B.
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Le client n'a pas laissé de commentaire.

carmen m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

WILLIAM FRANKLIN B.
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Le client n'a pas laissé de commentaire.

JOSEPH DALE P.
Évaluation :

Have additional staff on hand to assist with customers.

Angel S. | Premières impressions |
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I will recommend it to everyone

Gene H.
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Le client n'a pas laissé de commentaire.

MAYA ASHANTI-CHR M.
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Make sure that the customer knows exactly where to drop off equipment. Reduce hold times when customers are calling in.

BRENDA JOYCE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Leta C.
Évaluation :

Employee helping me had mask around chin. Disappointing. Also, when returning truck, one person working (same employee, mask still around chin), and 5 of us in line. I ended up outside doing online return. First time at this location, unsure if I will use them again.

CHARLES ALLAN W.
Évaluation :

Great customer service and on of the better experiences with U-Haul

Nefertari P. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Melissa B.
Évaluation :

I has an issue with the mobile check in process. My Location Services were enabled, but the website was unable to recognize my location. I popped into the facility and the staff was incredibly helpful and had me on my way within minutes.

WILLIAM LEROY H.
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Le client n'a pas laissé de commentaire.

Scott W.
Évaluation :

Great service and delivery and pickup drivers

JOHN RUDY O.
Évaluation :

Could not do my reservation online as requested and ended up calling in my reservation to customer service. At the time of the call told different than what the manager said 2 days prior. Then when getting that discrepancy cleared up was then given a different price for per mile. At the store I was not able to complete my part online for the reservation. How can you require things online yet doesn't work ?

Edward C.
Évaluation :

The young lady operating the front desk was polite and efficient. Renting A U-Haul truck from this location is the best experience I have ever had.

Kendra G.
Évaluation :

Lower the mileage prices

MARK CHRISTOPHER O.
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Le client n'a pas laissé de commentaire.

Christopher H.
Évaluation :

I tried to check in using the app, but it wouldn't work because it could not determine my location. After checking in at the counter (which was a good experience (fast, helpful, everyone wearing masks) I again needed to use my cellphone to confirm damage, fuel, mileage, condition of truck, etc.. It took over half an hour, with the connection finally freezing during a picture upload. After another trip to the counter the manager came out to help. So the entire check out process took about one hour. Oh, that includes my reservation was for one location, and when I went there they told me my reserved truck was at a different location 2 miles further away.

JOSHUA LAWRENCE F.
Évaluation :

The clerk was really helpful great job

Jon L.
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Le client n'a pas laissé de commentaire.

robert M.
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Customer service rep was very attentive, informative and helpful. All of which made for an easy pleasant experience.

MARLENE NICOLE G.
Évaluation :

I had problems accessing the website due to it not being able to locate my phone even though location services was switched on. Luckily I was picking up and dropping off during normal business hours. The van was not extremely clean: pretzel on the floor, McDonald's cup tucked in the side railing in the back. Staff often wasn't wearing masks. Returning the vehicle seemed to take awhile as the employee was on a smoke break the entire time.

Leona H.
Évaluation :

Be totally clear regarding pick up and delivery fees. I was very happy with using the UBox. All items were delivered in tack.

Laura L.
Évaluation :

I am very disappointed by this transaction. I noticed few ripped bags and found a lot of rat feces (I have pictures) in few of my boxes. I paid close to 2000 dollars just to receive my belongings covered in rat poop. I am not very happy with this experience.

wanda H.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTIN D C.
Évaluation :

Had trouble locating a truck online and had to call customer service to make the arrangements. Spoke to Tim in Texas and he was very very helpful! Thank you all. We might need to use a smaller truck later on and will be sure to call Uhaul.

michael D.
Évaluation :

I AM A LONG TIME CUSTOMER OF UHAUL AT FIRST TO CONTACTED THE LITTLE MACK LOCATION IN ST CLAIR SHORES THE FEMALE ATTENDANT SAID NOTHING AVAILABLE AND OFFERED NO HELP I WAS DISAPPOITED WITH THE SERVICE BUT WNT TO YOUR LOCATION ON GRATIOT AND FRAHZO IN ROSEVILLE AND RECIEVED GOOD CUSTOMER SERVICE

Dewayne W.
Évaluation :

I reserved a 10 truck via on-line and it was not available when going to pick it up. I was offered a cargo van instead and accepted it. DO NOT OVERBOOK. I would like a deduction in my bill due to the inconvenience.

Matthew S.
Évaluation :

The mobile phone check-in process failed. I could upload my headshot, but when I tried to upload my driver's license photos, it just said "loading". I had similar problems when going through the inspection process before taking the vehicle off the lot.

john N.
Évaluation :

Found half smoked cigar butt on dashboard and cigarette vapor in cup holder was all sticky

Joe M.
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Le client n'a pas laissé de commentaire.

JOSEPH P.
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Le client n'a pas laissé de commentaire.

YVONNE S.
Évaluation :

From my experience, there seems to be nothing to improve. I was pleased with the service & sales people.

MONTRECESHAVON W.
Évaluation :

Great service at this location at pick up and drop off. I also rented a storage unit at this location and moved my stuff from my old/outdated unit to this one. Cool people at this location!

OTTIES W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

ROBERT JOHN G.
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Le client n'a pas laissé de commentaire.

TRACEY SOULEYRET C.
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Le client n'a pas laissé de commentaire.

Sonia A.
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Le client n'a pas laissé de commentaire.

Connie H.
Évaluation :

It was very busy I had a scheduled time to pick up at 9:00 took until 11:00 to get cargo trailer. One way to Florida was given drop off place close to me on Fruitville rd was denied to leave it there because he “had no room”. Had to take to Tamami trail also was told no room take to Bradenton which is 1/2 hour drive. No I'm pissed and denied left it there. I paid 364.00 fir a 4x8 cargo trailer should not have to deal with that kind of service!

tyara H.
Évaluation :

Easy, quick, no complaints!

GREGORY JAMES L.
Évaluation :

everything was good at the gratiot location. I reserved a trailer at the 13 and ryan location for saturday but the person who rented it before me didnt return it on time so i went to get the trailer and couldnt. very inconvienent to have to check around and find another trailer

duana m. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Rhonda G. | Premières impressions |
Évaluation :

Wish I didn’t have to wait so long to get what I wanted

rhonda g. | Expérience générale |
Évaluation :

It would have been nice to get a pro-rate on the renaming month i had left. I had a half month left and I feel I should have been credited. I also waited an excessive amount of time getting what i needed.

Marinda D. | Expérience générale |
Évaluation :

Employees including the manager do not wear masks properly even when a disabled, immunocompromised customer asks them to. They are rude and not helpful at all. They cost me several hundreds of dollars in rentals due to not helping and being rude. I would never rent from them again nor ever recommend them.

Sarah C. | Expérience générale |
Évaluation :

Everyone we encountered while using storage was very nice and helpful.

April P. | Premières impressions |
Évaluation :

Very friendly. Very helpful.

Lori W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Melinda C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

alvin s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Donita A. | Expérience générale |
Évaluation :

The staff especially the manager Calvin at this location are super friendly, attentive and professional !! Customer service is key here , I would recommend this location !!

Patricia J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jacquelyn T. | Premières impressions |
Évaluation :

Courteous Efficient Service

Edward K. | Expérience générale |
Évaluation :

stress free moving experience!

Non reviews have been submitted for this location.

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