Le client n'a pas laissé de commentaire.FRANKLIN J. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Roseville
Pour nous contacter
Roseville, MI 48066
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Daniel A. | Expérience générale
The location was close to my destination and easy to drop off. The employee working was rude and not very kind. I did drop the truck off 2 days early, but I was the only person in the building.Linda P.
Le client n'a pas laissé de commentaire.Ricky K.
Le client n'a pas laissé de commentaire.JAMES JOSEPH W.
Le client n'a pas laissé de commentaire.Tiffiny G. | Expérience générale
Le client n'a pas laissé de commentaire.LISA MARIE R.
Very good customer service.DaShawn W. | Premières impressions
Rep at the counter was completely unprofessional. Laying back in the chair and blowing a whistle. Took time to hit on some girls that walked in. I hooked up the trailer. Guy who went out to the trailer with me went flying backwards thrubthe parking lot in the Kubota. And to top it off made comments about my name. 100 % will not recommendKYLE DAVID B.
Do give quotes for extending give precise amounts I was told 132 when I returned the teuck and was charged 300 because some didnt extend my reservation unfairRASHEED MALIK G.
I asked to pay cash for my rental once I returned the truck. They charged my card anyway and over charged me by 25.00. What they took out of my bank account is different than my printed receipt. The customer service I received at this location was VERY POOR! I will NOT be using UHAUL again!JEFFREY ALLEN J.
Arrived at 9:15am, 3rd in line. The 2 employees were very slow. Finally was waited on 30 minutes later. After that was told the fuel was close to empty and the truck had not been blown out yet. After waiting for them to blow it out, had to immediately go to the gas station for fuel! To top it all off, the tires are out of balance so I enjoyed bouncing up and down for the entire time I was driving. I hope I don't ever have to use a Uhaul truck again!!!!Michael R.
Le client n'a pas laissé de commentaire.Robert J.
Le client n'a pas laissé de commentaire.Liza D.
Le client n'a pas laissé de commentaire.Barbara B. | Online Move In
Everything was good except the cab was dirty. Dust dirt and some type of liquid was spilled on the passenger side and floorRONALD F.
Le client n'a pas laissé de commentaire.ASHLEY LAUREN B.
I just wish that the return policy was explained to me at the time of renting. I wasn't aware. That I was supposed to take pictures of everything.Maurisa B.
Le client n'a pas laissé de commentaire.Matt M.
Le client n'a pas laissé de commentaire.alonda j. | Premières impressions
the staff actually does their job and cares which is all the general public should receive.James W.
Le client n'a pas laissé de commentaire.james W.
If too many pads have a way to take it back instead of customer driving to the center to unload unuse padHien H.
Le client n'a pas laissé de commentaire.DAVID DONALD M.
the staff were the slowest people i have ever incountered.either lack of training or they just didn't care.my reservation was at one location but i had to drive to a different location to get the truck.THOMAS RICHARD Z.
Well organized, and efficient staff. Alexandria and Hugh were friendlyand knowledgeable. Great service. I would highly recommend U-Haul Moving and Storage for all of your moving needs.Kevin P. | Premières impressions
It my rep 40 minutes to process my order while his co-worker processed about 4 orders. I made a mistake of not having the correct size ball on my truck so I then canceled the order. The problem is the rep didn't cancel it so I got charged. I then waiting 35 minutes Sunday evening to get it straightened out. It was a bad experience.DAVID M.
Le client n'a pas laissé de commentaire.HARRY WAYNE C.
A great service and most of all: " A Great Group of U Haul Agents." Great Personality's. 'Happy 4th. of July. Enjoy your Bar-B-Que Ribs. Thank You, Customer :)KAROL LEE T.
The lack of attention, interest or personalized communication to the customer was not good. Wait time was very longâ€¦where in other locations i have been in and out within less than ten minutesâ€¦this pick up took almost 30 minsGARETH WILLIAM J.
Le client n'a pas laissé de commentaire.SHAMEKA DESHAWN W.
Improve front desk efficiency. Was 4th in line took 50 mins to be seen . Long times with no employees in the storeMATTHEW DAVID D.
Have someone actually answer the phone. Explain to employees that not everyone in the world works by the hour.David S.
First of all I love U Haul you guys have great equipment and I think it is fairly priced. However renting something from U Haul or even buying supplies takes forever. I have bought a car in less time it has taken to rent something. I would really like to see U Haul streamline the process. Oh and forget about calling U Haul your on the phone forever I recently rented a U Pod and was on the phone over two hours with three different people transferring me and the fourth actually disconnected me without even speaking to me. I have heard these complaints from other un happy customers as well and would really hope U Haul would make some customer service related improvements in the futureallan M.
Have internet inventory more accurate by locationMICHAEL JOHN G.
Faster service.CHARLIE ELIJAH H.
Le client n'a pas laissé de commentaire.ARTHUR MICHAEL N.
friendly people ,v good serviceOLIDUR R.
Le client n'a pas laissé de commentaire.NICHOLAS YUCSEF B.
AucunBRENDA LOUISE R.
Le client n'a pas laissé de commentaire.Tracy H. | Online Move In
Fast and efficient. FriendlyNANCY LUCILLE F.
Nothing it was amazingAlexia T.
The return was difficult. Your app was nonfunctional, customer service was well intentional but unable to assist me. My return was over 45 minutes for something that should have been a simple drop and go.STEVENJOSEPH G.
Le client n'a pas laissé de commentaire.ANTERIA YOLANDA- K.
Le client n'a pas laissé de commentaire.BRENTIA CHARLENC H. | Expérience générale
Was three days into a new month and moved out but they kept my full payment. Never hinted at a prorated refund completely unethical and scammers. Don't bother with this business.Rhonda G. | Expérience générale
At checkout the 1st young man was pleasant and accomplished what I came in for. He said he needed the other man to work on my storage reservation but, he was assisting another customer. So he asked the third man there to work on my reservation. This employee said he'd have to check in the back to see if they had the size I requested available. I waited 10 minutes for him to come back. When he finally came back he never told me wether they had the unit or not he asked the 2nd person if he could do the paperwork for the storage he said no I'm still working on this customer. So the 3rd guy acted as if he didn't know how to do the paperwork or didn't want to do the paperwork. I canceled the request and went to the Groesbeck office where they took good care of me. As someone who works in customer service as a manager these employees need additional coaching. Oh by the way by going to the other location I loss getting my 1st month storage fee free. I'm alright with that it's just sad that I experienced this poor customer service!JEREMY LEE B.
Le client n'a pas laissé de commentaire.Robert P.
Nothing it was a great experienceTyrezz W.
Le client n'a pas laissé de commentaire.ARTHURRODNEY J.
Le client n'a pas laissé de commentaire.PHYLLIS M.
The facility and people who work there were great. I'm glad I didn't have to drive that truck any further. It's worn out. 133 k. miles. At 70 mph the vibration throughout the truck almost made me want throw up.ALAN L.
Le client n'a pas laissé de commentaire.MARTIN JOHN K.
Le client n'a pas laissé de commentaire.CARLA J.
The truck we received the air conditioner did not work and we had trouble putting the ramp back in once we were done loading. This vehicle was not in very good condition and we had to replace some fuses as well. This truck went to Florida and back with no air conditioner which with the heat was terrible.DAVID WALTER M.
The cargo I rented side door didn't open.WILLIAM DEVON G.
The area was very clean and the personal were very helpful in getting my cargo van checked in/out for me. Also, U-Haul personal was very professional and courteous. I will recommend this area to anyone who inquires. Plus, I'll come back next time I need to rent a van (ETC). Thank You U-Haul. :)Karol T.
Instructions on how to get into building could be more clear.Deidra W. | Online Move In
I think the trucks need to be replaced at a certain point. The truck I rented had a lot of rust on the the back door and some of the metal was peeling off. The truck had a very bumpy ride I'm not sure if the shocks were bad or not. I guess trucks ride like that I'm not sure.CATHERINE DENISE B.
Le client n'a pas laissé de commentaire.kendra b. | Expérience générale
Get more than one worker per location.Neil C.
Le client n'a pas laissé de commentaire.DANIEL C.
Le client n'a pas laissé de commentaire.Anita W. | Online Move In
Le client n'a pas laissé de commentaire.RALPH J L.
Le client n'a pas laissé de commentaire.Jennifer U.
Nice and simple experienceBRIAN K.
Le client n'a pas laissé de commentaire.Jessica B.
A dual equipment return lane might be nice, but the facility was clean, the manager helpful and return was quick and easy.MICHAEL JOSEPH A.
Le client n'a pas laissé de commentaire.Takisha s. | Expérience générale
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.JERRY R.
Le client n'a pas laissé de commentaire.Bonnie W. | Premières impressions
Le client n'a pas laissé de commentaire.Christina J.
Le client n'a pas laissé de commentaire.Dominik W.
Le client n'a pas laissé de commentaire.diane P.
I need them to recheck my mile please because I put the gas hand back where it was.KATHERINE LOUISE F.
Le client n'a pas laissé de commentaire.HATTIE MAE R.
Le client n'a pas laissé de commentaire.Nina W.
Le client n'a pas laissé de commentaire.LELUS EARL K.
Le client n'a pas laissé de commentaire.TERENCE DARNELL T.
Bad left wheel bearing and trailer light ground made lights intermittent, trailer was very noisy because Of whelk bearing and could not go over 50 mphMATTHEW JAMES P.
Le client n'a pas laissé de commentaire.Carrie O.
Le client n'a pas laissé de commentaire.CHRIS W.
Very rude here. Not happy. Had an attitude. I was late on the return but also I was also forced late picking it up. Being 30 minutes late I was charged for an extra days rental...horse crap. I did, forget to put gas in it as I handed the keys over I realized my mistake. I said that I had forgot to and he gave me a cold shoulder and then got in the truck with no words. Then he proceeded to charge me the extra day and got fuel. I get the fuel charge, but not the extra day. U-haul has lost their touch for customer service.Jeremy J.
Le client n'a pas laissé de commentaire.MARCUS VAN O.
I did not like the fact that I had to take so many pictures.PATINA P.
Well first of all the customer service worker who inspected my truck took my paper receipt and didn't return it back to me, then told me he would email me a second receipt and I didn't get it, I was supposed to be refunded some money being that I didn't use eight miles on the truck nor did I use a lot of gas I wasn't happy at all, not including the truck I really wanted they didn't have and I ended up paying more than I wanted to for a big truck I didn't needSANTANA HOPE H.
No commentsYUBONNA L. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S.
The process was easy and came at the perfect moment. Wish I had been told about it when renting truck or first unit.Karen G. | Online Move In
Was helped by the owner, very friendly and explained thoroughly how to work the vehicle as it was my first time. Would def go back to this location!CHANETTEFRANCES- S.
They checked in someone else's rental under my name while I still had my rental and I was charged for their rental. I tried calling them but was placed on hold for a very long time. Same with the 800 number. I was on hold for 20 mins before I hung upBrandon S.
They had everything we needed. They only had one staff person so the wait was about 20 minutes to get checked in and everything.Bree B.
Le client n'a pas laissé de commentaire.Paul D.
First time using U-Haul services in a long time and I can tell you this, the service with online booking and checking in and return after hours is amazing service. Great job and will be using rentals again in the near future.Ermin C.
Pick up was awful the guy acted like I was a dummy I've been renting from u guys over 20 years I think I know better than they do when it comes to hauling trailerSHAWN DALE B.
Le client n'a pas laissé de commentaire.PHILLIP RYAN O.
Le client n'a pas laissé de commentaire.ARIETTA H.
Nothing leave it the way that you have it great service.JAMES ARTHUR A.
I rented a truck online yesterday for after-hours the building had no location barcode on the door and the location is not correct for gps signal so without the barcode you are forced to call customer service. I sat on hold forever and then the customer service person also took a long time to figure out what was happening, which was that my truck was not prepared or there for pick up, after recieving a confirmation. I was then told to go to another location to pick up a different truck. When I arrived I went through the process of obtaining the key and then the app would not allow the picture of the odometer and gas tank to go through. I finally just left because I was several hours late to get my furniture because I had wasted almost 3 hours of my time just to get the truck. I put more gas in the tank then there was when I left. When I returned the vehicle I was then charged for gas even though I had filled it. I'm sorry but this has been worst experience. The customer service people offered nothing for my wasted time or the companies inability to fulfill their end of the deal and then I was charged for additional gas on top of it. I would like for someone to remedy this situation. My contact information is as follows (586) 350-4073 or email at email@example.com. Sincerely Amanda LasalaAmanda L.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.Rhonda F. | Online Move In
Le client n'a pas laissé de commentaire.Paul L.
The Staff weren't very friendly neither eager to help, I was made to wait to be called to the register, but there was no other customers in office. The staff was very slow and more focused on doing nothing! Also I didn't like the fact that a rat box was in my storage didn't feel that was appropriate they should be placed out in the facility! That should be readdressed at how those rat traps should be if there's a rat caught it's goo to die and then who's going to pay my cleaning bills due to the ODOR!!!!GABRIELLSHANNEL M. | Premières impressions
Although the service was great the truck I was given was the worst ride I've ever had. The truck basically had no shocks and was really old. I only ended up at this location because the Warren location no employee showed up for work. This made me late for a pickup that was scheduled. I pretty much plannef my day in advance by making a reservation two days in advance. Because I had to go to another location after waiting at the previous location for an hour for the employees to show up, it caused me to be late for my appointment which also cost me a day of pay. In the end you guys made money on me and I lost money because of you. Very disappointed in the results from the Warren location.WILLIE EDWARD M.
Le client n'a pas laissé de commentaire.CLAYTON LEE S.
Nothing really, the man that checked me in was amazing. When I returned the equipment the other guy was great. It's just nice to have good customer service and for it to feel genuine. Anyone can be fake nice but your team at this location was genuinely helpful and respectful and went out of their way to help us. I appreciate it. Please let them know I said they are awesome!AMANDA MARIE B.
Le client n'a pas laissé de commentaire.Kelli N. | Expérience générale
Le client n'a pas laissé de commentaire.JESSE MAURICE B.
Super fast and easy. Very convenient with the mobile 24/7 process! It's the way to go.Dan L.
Just want to let you know again you guys do a darn good service there this is my fourth time renting a vehicle well keep on renting from you keep up the good work mr. TomTHOMAS JOHN D.
THE EQUIPMENT WAS WELL MAINTAINED; THE CONTRACT WAS CLEAR; THE SERVICE WAS FRIENDLY & HELPFUL.JIMMY SAM W.
Le client n'a pas laissé de commentaire.ELAINE AGNES K.
I used the U-boxes for on site storage of large furniture items during home restoration work. Everything went smoothly from initial contact through end of construction, return of furniture, and return of U-boxes. Appreciated helpful scheduling advice and willingness of staff to answer &/or get answers to questions.Loraine K.
Make sure everything is clean and working properly. My tire gauge was showing low pressure when I first got in the truck and started it.GEORGE Z.
Truck drove a little hard. Gear was hard to shift. Sales rep was niceANGELA MARENDA H.
Self storage after hours need a bit more help.JADE ALIZE F.
Nice staff and was very helpfulWilliam H. | Expérience générale
My movers charge by the hour so I do not take kindly to having to pay them more time all because the doors was not working and had not been working since last year.LaQuela P. | Expérience générale
Calvin was very helpful thank you again â¤ï¸LISA MICHELE D.
David and Lawrence at the Roseville, MI location are great guys!!!RAY ANTHONY M. | Premières impressions
Calvin and team were the bright spot in a series of misfortunes for me! At first glance I took a chance on this location moving from across the state. I'm so very grateful to every member there. It's safe, secure, temp-controlled so I didn't have to worry about excessive temperatures. AND, during the move-out, I was given special attention to my situation. This is such a cool venue. I even witnessed a stressed out client that Calvin handled with respect and courtesy. I cannot say enough.diane a. | Expérience générale
Le client n'a pas laissé de commentaire.Darryl H. | Online Move In
The people there were great they help out a lot an they were friendlyANTHONY JOSEPH B. | Premières impressions
I felt the welcoming feeling plan to start using my space tomorrow Lords WillPatricia H. | Premières impressions
David was very helpfulAndrew V. | Premières impressions
The frame on my unit is all messed up so I can’t open the door and the staff isn’t helping meNICOLE C. | Online Move In
David was awesome at the Gratiot and FrazhoKaren D. | Premières impressions
Le client n'a pas laissé de commentaire.Dominique Z. | Expérience générale
Le client n'a pas laissé de commentaire.Steven C. | Premières impressions
Very nice customer serviceMelisha T. | Expérience générale
Le client n'a pas laissé de commentaire.JASMINE NICHOLE D. | Expérience générale
Le client n'a pas laissé de commentaire.Joseph B. | Expérience générale
Le client n'a pas laissé de commentaire.Nanetteelizabeth F. | Expérience générale
My only issue was it took a couple hours to rent a truck and get a storage unit.James O B. | Premières impressions
Le client n'a pas laissé de commentaire.debra w. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer K. | Premières impressions
Very nice and clean, staff always nice and friendlyAngelamichelle H. | Expérience générale
Wonderful!! Thank you for answering my many questions & making my moving experience stress-free! I appreciated the competent, professional staff.danielle s. | Premières impressions
i want to think you for letting me get into a storage unit.. the building was very clean and it was very safe. i hope it was in good sharp as you like it. thank you again. everyone was good help with everything i needed while i was there... thomas smyth..Thomas S. | Expérience générale
Le client n'a pas laissé de commentaire.Dianne T. | Expérience générale
Excellent service team! Very professional and knowledgeable. Mr. Turner is the best!OTTIES W. | Expérience générale
I LOVE THIS UHAUL! Location, Uhaul team, and Management are the best in the State of Michigan! by my Opinion.OTTIES W. | Expérience générale
I bought a great solid wood IKEA dining table off craigslist with 8 solid wood matching chairs. Needed to store them until I could drive the stuff (and mattresses, and household goods) up to the western Upper Peninsula. U-haul has the solution.Antonscott G. | Expérience générale
Le client n'a pas laissé de commentaire.joseph h. | Expérience générale
Total rental cost was a little more expensive for a van for 1 day than I had expected.Joseph B. | Premières impressions
Staff is A1.gail w. | Expérience générale
Le client n'a pas laissé de commentaire.Nanetteelizabeth F. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon H. | Expérience générale
Le client n'a pas laissé de commentaire.Randell M. | Expérience générale
Lawrence and David were extremely helpful. There was an issue getting my 2 units split and they both had a great attitude toward getting it resolved and worked together to get the problem fixed for me. They do an excellent job at representing the Uhaul brand.Brian J. | Expérience générale
I just moved in so I guess I'll find out how everything goes in the long run. So far so good.joe w. | Premières impressions
Great Management and team!!!!OTTIES W. | Premières impressions
The only issue I had is that it took an hour before anyone could check me in and give me my unit.Maureen K. | Premières impressions
Le client n'a pas laissé de commentaire.carmen m. | Premières impressions
I will recommend it to everyoneAngel S. | Premières impressions
Le client n'a pas laissé de commentaire.Nefertari P. | Expérience générale
Le client n'a pas laissé de commentaire.OTTIES W. | Premières impressions
Le client n'a pas laissé de commentaire.duana m. | Premières impressions
Wish I didn’t have to wait so long to get what I wantedRhonda G. | Premières impressions
It would have been nice to get a pro-rate on the renaming month i had left. I had a half month left and I feel I should have been credited. I also waited an excessive amount of time getting what i needed.rhonda g. | Expérience générale
Employees including the manager do not wear masks properly even when a disabled, immunocompromised customer asks them to. They are rude and not helpful at all. They cost me several hundreds of dollars in rentals due to not helping and being rude. I would never rent from them again nor ever recommend them.Marinda D. | Expérience générale
Everyone we encountered while using storage was very nice and helpful.Sarah C. | Expérience générale
Very friendly. Very helpful.April P. | Premières impressions
Le client n'a pas laissé de commentaire.Lori W. | Premières impressions
Le client n'a pas laissé de commentaire.Melinda C. | Premières impressions
Le client n'a pas laissé de commentaire.alvin s. | Expérience générale
The staff especially the manager Calvin at this location are super friendly, attentive and professional !! Customer service is key here , I would recommend this location !!Donita A. | Expérience générale
Le client n'a pas laissé de commentaire.Patricia J. | Premières impressions
Courteous Efficient ServiceJacquelyn T. | Premières impressions
stress free moving experience!Edward K. | Expérience générale
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