Courteous and friendly service!Patrick B.
Customer Reviews for U-Haul Moving & Storage of Round Rock
Pour nous contacter
Round Rock, TX 78681
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.jody m. | Online Move In
We rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!The Pet G. | Expérience générale
There are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed dayDANNY T. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN S.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.ANTHONY A.
I have been charged a total of 5 times, 2 i know what for the other 3 charges i do not understand why they keep charging me. I retuened the bens and now they want to charge me agian. I need someone to call me and walk me through all of the chargesCLARINE C.
Really friendly and informational staff. They made the process really easyAMBER H.
Le client n'a pas laissé de commentaire.JEFFERY M. | Expérience générale
excellent customer service,Lewis T.
Le client n'a pas laissé de commentaire.JASON T.
The truck had an issue with Engine Hot air leaking into the cab. It was between 135-150 degrees in the cab for 20 hours (with windows down and amAC on. It was so hot my iPhone shit down from temperature. I would like a discount and cannot find anyone to help me. Rental location and return location say I have to call customer service. I did 5 tine and hold time is 47min. This is asedioDAVID S.
Le client n'a pas laissé de commentaire.Joseph K. | Expérience générale
Le client n'a pas laissé de commentaire.Alberto R.
Le client n'a pas laissé de commentaire.David T.
Oh my,this time was special. It was him, the man, the myth, the legendâ€¦ J.J. himself! He had me right up to check out. Talked shop the whole time and had me out the door. Great service even tossed the keys to the pull up professionals. This location makes Uhaul look good.JACOB W.
Jorge & Chad are phenomenal people to be doing business with I feel welcome in a never fail push to make a decision to help me to make a thorough decision accordingly of my needs and my wants I'm very pleaseIGNACIO L.
Le client n'a pas laissé de commentaire.MATTHEW C.
Staff was friendly and helpfulDAVID D.
Very quick drop-offMark C.
When we walked in the employee was sleep and told us that it would be a few minutes while he locked it back into the computer and then proceeded to get into a verbal fight with a different customer.JOSHUA D.
Le client n'a pas laissé de commentaire.ELIZABETH S.
Le client n'a pas laissé de commentaire.David R.
Le client n'a pas laissé de commentaire.Stacy S.
Le client n'a pas laissé de commentaire.DALE N.
The customer service was horrendous â€"Train your people to say â€œHi, good afternoon we will be right with youâ€ or something. Overall customer service was lacking It took an hour for me to rent a trailer. An entire hour. Wow. The line kept getting longer and longer and I had to encourage my peers to be patient. And this is after waiting 30 minutes just to talk to someone. Never again will I waste my time with this immature and disorganized location. ..LUIS G.
The staff was very helpful and did a great job securing our car to the tow dolly.JAMES K.
Great customer experience! Staff friendly and helpful. Very impressed.JEFFERY S.
I did fill gas before returning, but still they charged for gas.CHANDRAKUMAR J.
Le client n'a pas laissé de commentaire.Candace A.
Le client n'a pas laissé de commentaire.Johnna F.
Rude staff!RHYAN P.
Le client n'a pas laissé de commentaire.Hector P. | Expérience générale
The guy that helped me had the best customer service I've experienced in a long time! He was knowledgeable , friendly and very helpful with the process.Mary C.
We was really blown away the service was provided by theses 2 different clerks.DEVANAND M.
Le client n'a pas laissé de commentaire.Brianna W. | Expérience générale
Everyone was friendly and helpful. Keep up the good work. See you next time!RICHARD H.
Le client n'a pas laissé de commentaire.GILBERTO C.
Friendly staff and clean van.JIAZI L.
I am completely disgusted with my rental from the start of the reservation, even while i went to pick up the trailer and the way I was treated by the staff.Samantha B.
Le client n'a pas laissé de commentaire.Stephen S.
Le client n'a pas laissé de commentaire.ASHLEY C.
Le client n'a pas laissé de commentaire.JOSHUA F.
Great service! Additional follow-up issues were handled promptly and communicated by manager.VIRGINIA E.
Gentleman served me real good thanks.WILLIAM C.
Le client n'a pas laissé de commentaire.STEPHEN L.
Le client n'a pas laissé de commentaire.NORMAN G.
Le client n'a pas laissé de commentaire.CHARLES P.
May want to add more utility dollies to the local supply. I had initially rented one but this location and a lot of surrounding ones were completely out.ROBERT S.
Always accommodating & friendlyRICHARD P.
Staff were knowledgeable, friendly, and quick to serve. Keep up the great work!!TANNA M. | Premières impressions
Le client n'a pas laissé de commentaire.CORI B.
The upgrades to the cargo vans were welcome. Check-in was professsional, efficient, and friendly.KEITH W.
Got charged 20,00 $ extra for drop off in drivewayC B.
Le client n'a pas laissé de commentaire.ROBERT K.
Everyone I came into contact with at this location was courteous and helpful, which is a must for me. I highly recommend this Uhaul location at: 1535 Round Rock Ave Round Rock, TX 78681ANTONIA P.
Le client n'a pas laissé de commentaire.Suzanne P.
Le client n'a pas laissé de commentaire.KEITH R.
Le client n'a pas laissé de commentaire.Jeff D.
No issues. They hooked up the trailer for me and checked the lights to make sure they all worked, as I was taking the trailer to Ohio to move my daughter into college.Pete W.
I had made the reservation online, and when I picked up the vehicle I was asked to provide all my information, scan drivers license and payment information all over again. This took a considerable amount of time, thus I understand why the need of providing detailed information when doing the reservation online? The vehicle's gas gauge displayed â€œFullâ€ when I received it, however, despite driving only 16,5 miles when I topped off the tank before returning the truck, it took 3,28 Gallons. When I reported this to the employee, I was told that I probably had â€œidledâ€the engine while loading the truck. Evidently, the vehicles gauge was defective.LUIS H.
The return guy watched me back the trailer up with his evil eye once I was done, asked me to move it. He just seemed very unprofessional and irritated that he had to workAaron K.
Was dealing with the newer girl thereâ€¦. She was super nice and quick to get things done. My daughter loved her hair. But that ain't business. The trailer was rented, used with expertise, and returned with no incident. Top notch my friends, top notch.JACOB W.
I was called by a manager asking when I would return the truck a day after I had already returned it. I returned the truck the same day I rented it, after just a few hours of use! I was then charged for an extra day, even tho I returned it on time. This is unacceptable.ANTHONY G.
Le client n'a pas laissé de commentaire.Robert G.
Le client n'a pas laissé de commentaire.Damon S.
Le client n'a pas laissé de commentaire.Lance C.
Le client n'a pas laissé de commentaire.Craig E.
Overall the process was pretty good. Only incident was during the initial pickup and movers.. never received pickup location and when they movers were supposed to pick up boxes they were unavailable... No communication between Uhaul and myself prior to initial delivery day.JASON S.
I was charged 20,00 $ because there was a small amount of leaves and twigs. The trailer rent was 14,95 $ but a charge of 20,00 $ for what would have taken a mintue to blow out some leaves. I will try to find another rental facility for future needs.CARL S.
WE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. ThxKoray T. | Expérience générale
Please fix the AC unit in the truck as it occasionally cuts blowing cool air. Other than that. Everything was great!ADEM T.
in your app should say to check your iphone that is not block the location, it took us 15 minutes to figure it out when we tried to leave the rented car after hours.Alvaro E.
The truck was a little worn due to high mileage, but overall it performed the task needed. All good.John S.
Le client n'a pas laissé de commentaire.BERNARD J.
Le client n'a pas laissé de commentaire.AMANDA R.
I was expecting more friendly staffEMIN O.
Le client n'a pas laissé de commentaire.JESSICA M.
Le client n'a pas laissé de commentaire.PETE A.
Le client n'a pas laissé de commentaire.ROBERT S.
Have the U-Haul ready at the time it's supposed to be picked up key in the box not making the customer wait till the next day to get the key for a schedule pickupJaylon L.
Le client n'a pas laissé de commentaire.VICKY L.
Le client n'a pas laissé de commentaire.Tamera W.
Le client n'a pas laissé de commentaire.Noe G.
Trailer was dirty it looked like the previous person used it to move dirt and didn't clean it out. The uhaul location didn't have the furniture dollies or pads that I requested. The guy working the desk said he would put a note in my account to have them removed from the rental contract. He never removed them so when I turned the trailer in I was charged for not returning the dollies and pads. I had to take time out of an already busy day and drive 20 minutes out of my way to the uhaul rental location to get this fixed. Luckily the guy who rented me the trailer was working and was able to verify that I never took possession of the equipment.HECTOR A.
For our reservation #20198611, I went to pickup at 20607 FM RD 685 based on the U-Haul order but was then told the reservation was moved 15 miles at another location. I was informed that U-haul was supposed to have called and informed us of this change but we received no phone call. So I went to location on Round Rock Ave(620) to pickup trailer. We completed the paperwork and connected the trailer and I then spent about 5-10 mins taking photos for my evidence of the previous damage of the trailer which I thought used to be done by your agents. After finishing taking photos of the external parts of the trailer (which has major repairs on the front of the trailer) and checked to see if the inside of the trailer was clean. Unfortunately, to my dismay the trailer had black mold growing on the front ceiling of the trailer and cover over 6 feet of the ceiling. I went back into the office and informed Joel that trailer need to be replaced due to the black mold and he proceeded to give major attitude and all other trailers were reserved. After demanding to get another trailer (3 more on the lot), Kiki reprocessed the paperwork for the new trailer and William assisted by having the new trailer connected and ready for use. Both Kiki and William were very helpful and professional. They should be given appreciation since they handled an unhappy customer with the upmost respect and professionalism. Joel was tired, unfocused, distracted and very unprofessional.STEPHEN B.
Sharon from the Customer Service line was AAA+++!! Couldn't have had a better experience! She deserves a raise! ;) -The truck had clearly been damaged prior to my rent, but that was noted and explained. Nevertheless, it drove flawlessly!! And the young lady who assisted me upon returning the truck deserves a Gold Star!! She was Very Customer Friendly and Knowledgeable. Made that process a breeze!! I don't know her name, but again, Thank You!!SHANTELLE W.
Le client n'a pas laissé de commentaire.MICHAEL K.
The entire experience was awesomeBrian J.
Le client n'a pas laissé de commentaire.MICHAEL M.
Personnel was very nice and helpful. They even helped me get my trailer lift off. Thank you all again !Tania B.
Service was great!!!CHRISTOPHER S.
I have always used this same location in the past. Service is always fantastic. Personnel are friendly and knowledgeable. I am always impressed and thankful for these employees.RICK H.
The service at the locations was great and the equipment performed well. Hauled a houseful of furniture and towed 2 vehicles almost 1400 miles. Logistics surrounding pick up and drop off were horrible. Pick up location was changed via email the day before by uhaul to a location 40+ miles out of my way. Drop off was even more of a mess. I rented a 26' truck and two flatbed car haulers in one phone call and asked to be charged for an extra day. At drop off they scheduled the 3 pieces of equipment to be dropped off over 3 separate days at 2 different locations... how in the world does someone do that? For 7 000 $I'd expect more competent logistics at both ends. It was a disaster. Thankfully the people at the locations were pleasant to deal with and ultimately I got refunded the extra charges incurred and got the drop off locations changed but it took a few phone calls and a couple of trips to the drop of location to get it all done.Michael S.
Le client n'a pas laissé de commentaire.Maya R.
Le client n'a pas laissé de commentaire.KELBY T.
Le client n'a pas laissé de commentaire.ANNE P.
Le client n'a pas laissé de commentaire.BLAKE B.
The staff was very helpful and all had a great attitude. They love helping folks out. Loved it.STEVEN CHRISTOPH A.
Found the tires were literally slick on the trailer after leaving the site. Returned for help and an employee verbally attacked me and threaten bodily harm with a hitch attachment. I remained calm but the employee continued to escalate screaming at me and approaching closer with the hitch. Telling me I couldn't "make him work" to help get safe equipment. I chose to leave the building because was in fear of being harmed. Another employee followed and ended up swapping trailers. I filed a complaint with Uhaul corporate. Avoid this location if at all possible.Aaron S.
Pickup service was professional â€¦ the lady that helped when returned irritated and unprofessional she called me an "asshole" she didn't want to get me a receipt for my return. I just wanted to know what I was going to be charged since I was under the mileage.LISA K.
The customer service and help was outstandingROMAN M.
Le client n'a pas laissé de commentaire.JASON T.
I recently rented the 8' pick-up truck from your Round Rock location. The service and process was great. Super efficient, friendly and I was in and out within 5 minutes. The problem was the car itself - it had multiple dents and scratches (all previous renters from the stickers) and while clean inside, the interior smelled strongly of cigarette smoke. I get it - it's a work truck but if there was anything to focus on - I'd say this would be it. Otherwise - it was great.Oliver S.
Le client n'a pas laissé de commentaire.CHANTEL G.
The associate on duty when we picked up the truck was very competent and courteous. The drop off was quick and easy!HOWARD S.
the representative that helped me with my move was awesome!! thank you so muchsusann v. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas H. | Expérience générale
Having carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It's fine if you've rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.kelly s. | Expérience générale
They didn't work on a payment schedule when I explained I'm waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuffMary E. | Expérience générale
Very helpful and friendly! Great staff!Dana S. | Expérience générale
The guy who helped me was OUTSTANDING!! Thank you for everything :)Amy P. | Premières impressions
My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.Joe G. | Online Move In
Le client n'a pas laissé de commentaire.Joseph K. | Premières impressions
Le client n'a pas laissé de commentaire.DONALD C. | Expérience générale
Le client n'a pas laissé de commentaire.Mark P. | Premières impressions
Le client n'a pas laissé de commentaire.Rozanna H. | Premières impressions
Reggie was really helpful in getting us setup. Facility was clean and professional.Eric S. | Premières impressions
Le client n'a pas laissé de commentaire.Anne E. | Premières impressions
Le client n'a pas laissé de commentaire.Gokmen A. | Premières impressions
MerciErika S. | Expérience générale
Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallwayPamela E. | Online Move In
Le client n'a pas laissé de commentaire.TERESA C. | Premières impressions
Le client n'a pas laissé de commentaire.DONALD C. | Premières impressions
Le client n'a pas laissé de commentaire.Marc M. | Premières impressions
Le client n'a pas laissé de commentaire.Lakiva M. | Expérience générale
Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.DWIGHT M. | Premières impressions
Le client n'a pas laissé de commentaire.Tamara T. | Premières impressions
Le client n'a pas laissé de commentaire.William S. | Expérience générale
Le client n'a pas laissé de commentaire.Erika S. | Premières impressions
We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.STEPHEN P. | Online Move In
Le client n'a pas laissé de commentaire.KAYLA LORRAINE K. | Expérience générale
The assistant manager that helped me was very professional.Zak H. | Premières impressions
Le client n'a pas laissé de commentaire.SAVANNAH Y. | Expérience générale
Le client n'a pas laissé de commentaire.Morgan K. | Expérience générale
Le client n'a pas laissé de commentaire.Cameron G. | Online Move In
Le client n'a pas laissé de commentaire.Marco V. | Premières impressions
It was the end of the day but the staff was patient and extremely pleasant.MARVONA S. | Premières impressions
I've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.Joel R. | Expérience générale
There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.Kristine B. | Online Move In
Le client n'a pas laissé de commentaire.Melinda S. | Premières impressions
The staff was friendly and very helpful 🙂Darius C. | Premières impressions
Staff was very helpfulBRADLEE G. | Premières impressions
Been using U-Haul for years. It was finally time to move out though.DAVID B. | Expérience générale
Le client n'a pas laissé de commentaire.Trey L. | Premières impressions
Le client n'a pas laissé de commentaire.GARY L. | Expérience générale
Thank you for such good service.Matthew B. | Expérience générale
I Farris Hodges to say that everything when well your staff was great thank you very muchFarres H. | Premières impressions
Le client n'a pas laissé de commentaire.Natasha M. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew M. | Expérience générale
The manager was very professional and courteous and so was staff.lamont h. | Expérience générale
Le client n'a pas laissé de commentaire.Paul L. | Expérience générale
N/aLERLENE J. | Premières impressions
The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.Donald H. | Online Move In
Reggie is a great customer service associate. He was pleasant and a great person to deal withwilliam c. | Expérience générale
Staff was very helpful, I think maybe extend hours of operation to 8 or 9pmHector S. | Expérience générale
Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.Louis B. | Expérience générale
I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.Lori S. | Expérience générale
Mrs. Walsh was outstanding and went above and beyond.JOAQUIN V. | Premières impressions
I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.DANNY T. | Premières impressions
It's a one stop shop! It made the moving process very easy for me.casey r. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID B. | Premières impressions
Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyonemichelle f. | Expérience générale
If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you're doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!Roxanne M. | Premières impressions
Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.Tim L. | Expérience générale
thanks uhaul people for your kindness and helpfulnessGloria M. | Premières impressions
Le client n'a pas laissé de commentaire.Margot B. | Online Move In
Le client n'a pas laissé de commentaire.marco v. | Expérience générale
according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and 100 $pre-payment March 2020mike l. | Premières impressions
Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.Marles C. | Premières impressions
Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!Jennifer P. | Premières impressions
I am highly satisfied with the uhaul facility and staff.Joel R. | Premières impressions
I received top notch customer service!Kale s. | Premières impressions
All were very attentive,helpful and kindMaria G. | Premières impressions
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