Évaluations des clients U-Haul Moving & Storage of Round Rock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Round Rock

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

William G C.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy W.
Évaluation :

I have had a very bad week and I purchested your insurance on this trailer and had a accident in the ice filled a claim it was out of town in the ice storm it cast me 265 dolloors to get it out of wrecked lot what is your insurance for I also had to pay 200 dolloors to have your trailer returned my truck was totaled and then your attendant wanted to charge me a extra day I want my 465 dolloors back

BRADLEE G. | Premières impressions |
Évaluation :

Staff was very helpful

DAVID B. | Expérience générale |
Évaluation :

Been using U-Haul for years. It was finally time to move out though.

JAMES C.
Évaluation :

All the staff was professional and courteous. Quick in and out. Return was perfect. JJ has a heat team at the Round Rock UHAUL Store

JUAN G.
Évaluation :

I have ad really bad experience with thus location got a auto transporter on sep 5 and they charge my card twis the amount than on sep 9 they made another charge

TERESA S.
Évaluation :

The guys that work at this store are amazing!

Mark M.
Évaluation :

The online check in system is to slow

CHRISTOPHER H.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy T.
Évaluation :

in and out smooth and quick when picking up and dropping off

johnny S.
Évaluation :

keep hiring people who can smile and show a customer that everything can be work out,and make suggestion as to what is good choice.

CECILIA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Trey L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

TAMMY A.
Évaluation :

Thank you! Everything was great.

JOSEFINA L.
Évaluation :

Le client n'a pas laissé de commentaire.

TERRY S.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY S.
Évaluation :

Le client n'a pas laissé de commentaire.

KINSEY B.
Évaluation :

Entire staff, except the woman, were completely miserable. Wouldn't lift their heads up from their phone to talk to you. Short rude answers, absolutely zero help. I was really shocked by how angry these two guys seemed to have to be at work. I thought maybe it was just a fluke when I picked the trailer up on Friday, however when I dropped it off on Sunday it seemed even worse. Dropping off the trailer, when I parked at equipment return the gentleman yelled at me that "I want it over there (points)" okay, I went to move it. He sat on a trailer, head buried in the phone, I backed it up without guidance from him and when I got out of my truck and asked if it was good there he shook his head no, as if in annoyance, then said "I guess it will have to be". Worst u-haul experience I've ever had and I've rented car haulers probably 10+ times from you. Unbelievable.

HECTOR D.
Évaluation :

Make sure the truck is safe to drive

David T.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK G.
Évaluation :

Le client n'a pas laissé de commentaire.

Sameer T.
Évaluation :

Le client n'a pas laissé de commentaire.

MADELYN R.
Évaluation :

Le client n'a pas laissé de commentaire.

ARSHAD Q.
Évaluation :

The engine had some weird sounds coming out of it. Although I only drove 12 miles but I was worried that it could breakdown anytime. It was worst when I turned the engine off or when I applied breakers or even pushed on the break without engine running.

Byron G.
Évaluation :

Le client n'a pas laissé de commentaire.

Rainey J.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher B.
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan D.
Évaluation :

Honestly... I feel like I should get like a 1/4 or 1/2 of my money back for not even having it for 48 hours

Larry C.
Évaluation :

Le client n'a pas laissé de commentaire.

CATHERINE S.
Évaluation :

Le client n'a pas laissé de commentaire.

Azam Y.
Évaluation :

They did not give me a paper while picking the truck for fuel level, I drove 25 miles, gassed up the vehicle back with 5 gallons, the still charge me with another 8 gallons with $4/gallons double price and double gas, no good ...

Anthony T.
Évaluation :

Have more staff? When went to drop off ? Staff member was busy talking about upscale for what customer needed? N when just so happened to walk by me? He only asked? U dropping off? I said yes n he replied u will get bill via email ! N that was it?

LAWRENCE B.
Évaluation :

Should recommend mattress covers when the customer is hauling mattresses.

SHERWOOD H.
Évaluation :

Great service was provided!

KENNETH M.
Évaluation :

Le client n'a pas laissé de commentaire.

CHARLES G.
Évaluation :

Le client n'a pas laissé de commentaire.

GARY L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew V.
Évaluation :

Le client n'a pas laissé de commentaire.

Dianne C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kent W.
Évaluation :

Le client n'a pas laissé de commentaire.

CHUKS U.
Évaluation :

Not a friend environment. The lady that took the reservation was excellent. The people at pick up counter seemed unhappy to be there!

christopher W.
Évaluation :

The manager at this location lacks serious customer service. I had such a terrible experience i even filed a grievance with corporate. Discriminating against a disabled veteran is not a good look.

Matthew B. | Expérience générale |
Évaluation :

Thank you for such good service.

Jacob W.
Évaluation :

In and out like the burger joint, but tasty like P'terries!

CAITLIN C.
Évaluation :

Le client n'a pas laissé de commentaire.

DIANN LYNN S.
Évaluation :

Noticed that they didn't seem to have enough employees working the 5-8 shift. Other than that very friendly and helpful employees working behind the counters.

VICTORIA G.
Évaluation :

Truck smelled a little like smoke. Maybe add a cat freshener?

Brenda K.
Évaluation :

Le client n'a pas laissé de commentaire.

Farres H. | Premières impressions |
Évaluation :

I Farris Hodges to say that everything when well your staff was great thank you very much

james A.
Évaluation :

Le client n'a pas laissé de commentaire.

Pete W.
Évaluation :

Le client n'a pas laissé de commentaire.

DARWIN M.
Évaluation :

The enclosed trailer we had requested was not back from it's previous renter. They provided us with a substitution, open with sides. It worked fine. The pick up and drop off went perfectly.

Shavonne N.
Évaluation :

Le client n'a pas laissé de commentaire.

Edward W.
Évaluation :

Le client n'a pas laissé de commentaire.

Natasha M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

MANUEL FERNANDO S.
Évaluation :

Le client n'a pas laissé de commentaire.

KARLA M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary H.
Évaluation :

The counter is still a bottle neck in your customer experience. It is slow and can be aggravating for someone who is trying to move and gets hung up at the uhaul counter. This is not specific to this location, it was actually pretty quick, but more of a general statement about your processes.

HOLLY H.
Évaluation :

I cant not recommend Texas location to anyone else because I have no family in Texas anymore. But they was very nice and helpful.

DAVID T.
Évaluation :

truck was warm and running for me on a rainy day. the extra effort was visible.

FRANCISCO G.
Évaluation :

I walk in and see COVID 19 signs and asking customers to wear mask. I walk in tht morning and there's three employees there. None wearing a mask. Lady walks out with me to show me my van with no mask. When I dropped off different crew and was on point. Morning crew just didn't care. Very disappointed. Check your own policies and follow them. Do it for your customers.

JOSE O.
Évaluation :

The gentleman that they attend me they were very professional their very knowledgeable their awesome...

KARLA R.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN D.
Évaluation :

Le client n'a pas laissé de commentaire.

Terry C.
Évaluation :

They really made the process painless.

Jeffrey H.
Évaluation :

U-haul of Round Rock was very helpful upon returning the equipment

MICHAEL C.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff M.
Évaluation :

There were 3 half full water bottles in various places in the cab of truck. Power plug on dash didnt work.

steven F.
Évaluation :

Doing great!

James M.
Évaluation :

I always use this location for rentals. They are great!

LAUREN A.
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN M.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles C.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlos C.
Évaluation :

Le client n'a pas laissé de commentaire.

Destiney H.
Évaluation :

The customer service was emasculate. The guys were extremely kind and helpful in assisting me with making sure my car had operative parts for the trailer.

Nathan B.
Évaluation :

Service was great, keep up the good work.

MICHAEL G.
Évaluation :

Great equipment. Good reasonable prices.

Tracie P.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIC B.
Évaluation :

Le client n'a pas laissé de commentaire.

Tamara G.
Évaluation :

very easy experience. I love driving the U-Haul trucks!

Nathan B.
Évaluation :

Service was great.

TERESA S.
Évaluation :

Nothing - love the staff here, super helpful & fun

MARVIN LEWIS J.
Évaluation :

Just keep doing the great job you are doing

JEFFREY B.
Évaluation :

Your employees were exceptionally well trained, professional, upbeat, and a pleasure to do business with. Well Done!

Cody W.
Évaluation :

Keep the employees you have so people will keep coming back.

BARBARA J.
Évaluation :

Nothing. Everyone was nice and helpful. Reggie was exceptional. He even helped me get in the truck.

ALESHIA A.
Évaluation :

As soon as I parked and exited the Uhaul truck, a nice gentleman approached me and asked how I was doing. He even made me laugh - it was a nice exchange. I handed him the key and then I was off. No need to even go inside. That was so convenient!

Andrew M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

ZACHARY F.
Évaluation :

Le client n'a pas laissé de commentaire.

MOHAMMED A.
Évaluation :

Agent helping hook/unhook was efficient,

MARK B.
Évaluation :

The principal issue is that the fellow that greeted me and hooked up my trailer was horrible to deal with. He was clearly in a bad mood and was uncommunicative, rude, and stressful to deal with. The other complaint is that the trailer had cigarette buts and trash in it which I had to clean out.

MARC G.
Évaluation :

I was overcharged for my move. This move occurred on a Friday and I was charged a weekend rate. The agent was not friendly.

Chris A.
Évaluation :

Good at Round Rock. My disappointment in U-Haul is that there was a closer facility to return my rental, but not listed in my choices during the online contract process. I tried to call, could only get through to a National Call Center who said I could do this. WRONG. The location Told me I'd have to pay double. So I drove 30 minutes more.

ALESANDRA R.
Évaluation :

Le client n'a pas laissé de commentaire.

lamont h. | Expérience générale |
Évaluation :

The manager was very professional and courteous and so was staff.

Timothy M.
Évaluation :

Le client n'a pas laissé de commentaire.

LARRY F.
Évaluation :

Very friendly very helpful!!

Anita H.
Évaluation :

No issues here

Paul L. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry T.
Évaluation :

Le client n'a pas laissé de commentaire.

JANETTE V.
Évaluation :

Your staff should be more careful with the information they provide, since I was informed that I could return on the closest or more convenient location for me. And it turns out I got charged a 60.00 dollar fee for returning the equipment to the "wrong" location. So the misinformation cost me more money than I was expecting. I consider this very unprofessional. Won't recommend this service at all.

RICHARD LEE L.
Évaluation :

Quick and easy

emilio A.
Évaluation :

Le client n'a pas laissé de commentaire.

LERLENE J. | Premières impressions |
Évaluation :

N/a

Ken F.
Évaluation :

Le client n'a pas laissé de commentaire.

PAUL JONATHAN L.
Évaluation :

Everything went well!! I was very satisfied w/ the overall experience. Thank you!

Sherri J.
Évaluation :

Reggie was awesome on the return of the trailer!! I am impressed and it was a great experience. Keep up the great customer service😀

Donald H. | Online Move In |
Évaluation :

The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.

STEPHEN S.
Évaluation :

Le client n'a pas laissé de commentaire.

william c. | Expérience générale |
Évaluation :

Reggie is a great customer service associate. He was pleasant and a great person to deal with

Hector S. | Expérience générale |
Évaluation :

Staff was very helpful, I think maybe extend hours of operation to 8 or 9pm

Frank H.
Évaluation :

I've done business with this location a number of times over the years. Great people to work with!!

Gregory M.
Évaluation :

Le client n'a pas laissé de commentaire.

Cassandra G.
Évaluation :

Sal and Reggie far exceeded my expectations! Best Uhaul I've used. This general manager must train his employee's well. Thank you Uhaul!

Louis B. | Expérience générale |
Évaluation :

Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.

Lori S. | Expérience générale |
Évaluation :

I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.

JOAQUIN V. | Premières impressions |
Évaluation :

Mrs. Walsh was outstanding and went above and beyond.

DANNY T. | Premières impressions |
Évaluation :

I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.

casey r. | Premières impressions |
Évaluation :

It’s a one stop shop! It made the moving process very easy for me.

DAVID B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

michelle f. | Expérience générale |
Évaluation :

Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyone

Roxanne M. | Premières impressions |
Évaluation :

If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!

Tim L. | Expérience générale |
Évaluation :

Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.

Gloria M. | Premières impressions |
Évaluation :

thanks uhaul people for your kindness and helpfulness

Margot B. | Online Move In |
Évaluation :

Le client n'a pas laissé de commentaire.

marco v. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

jaime s. | Expérience générale |
Évaluation :

When I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.

Jennifer L. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXANDER C. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

ALEXANDER C. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Sharon R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tammy H. | Premières impressions |
Évaluation :

Reggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!

Walter L. | Premières impressions |
Évaluation :

Thk you

mike l. | Premières impressions |
Évaluation :

according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020

Marles C. | Premières impressions |
Évaluation :

Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.

LUIS R. | Expérience générale |
Évaluation :

The most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.

Pakdi P. | Premières impressions |
Évaluation :

Everything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.

DAVID P. | Premières impressions |
Évaluation :

The storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.

Joe M. | Expérience générale |
Évaluation :

Very helpful staff and the climate controlled area I used was very clean and secure.

Jennifer P. | Premières impressions |
Évaluation :

Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!

Joel R. | Premières impressions |
Évaluation :

I am highly satisfied with the uhaul facility and staff.

Scott s. | Premières impressions |
Évaluation :

People at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.

Colleen T. | Expérience générale |
Évaluation :

Excellent Service

DANNY T. | Expérience générale |
Évaluation :

At U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.

Kale s. | Premières impressions |
Évaluation :

I received top notch customer service!

jackie p. | Expérience générale |
Évaluation :

.

Samuel B. | Premières impressions |
Évaluation :

Bobby Guzman was knowledgeable and quick to tend to my needs as a customer

Colleen T. | Premières impressions |
Évaluation :

I was very pleased with the service I received.

William W. | Premières impressions |
Évaluation :

Truck ran well ac was strong

Ken G. | Expérience générale |
Évaluation :

Met our needs.

Gabrielle S. | Expérience générale |
Évaluation :

None

dennis k. | Expérience générale |
Évaluation :

Prices are a bit high, and this is why we moved to another storage company.

Maria G. | Premières impressions |
Évaluation :

All were very attentive,helpful and kind

james c. | Expérience générale |
Évaluation :

Trash around loading bays are a tire hazard.

Donald B. | Expérience générale |
Évaluation :

123

elizabeth h. | Expérience générale |
Évaluation :

Facility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.

Dennis C. | Expérience générale |
Évaluation :

Clean facility and very helpful staff. Well Done.

DEBBIE M. | Expérience générale |
Évaluation :

Always clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie

Tamika C. | Expérience générale |
Évaluation :

The location was good, and staff was pleasant.

LINDSAY V. | Expérience générale |
Évaluation :

It was good

Joshua P. | Expérience générale |
Évaluation :

Good value for size offered.

Lisa J. | Expérience générale |
Évaluation :

Thank you for a positive experience!

John J. | Expérience générale |
Évaluation :

Great team! Very helpful bunch of guys.

Ellen W. | Expérience générale |
Évaluation :

I will use again if needed.

David Dison M. | Expérience générale |
Évaluation :

We had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.

troy w. | Expérience générale |
Évaluation :

Thank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.

jolene t. | Réservation |
Évaluation :

Thx for your help & Professionalism

elizabeth h. | Expérience générale |
Évaluation :

Rep was very patient with me. (I am an older lady). It was appreciated.

TERRI D. | Expérience générale |
Évaluation :

I maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.

MELANIE C. | Expérience générale |
Évaluation :

Our rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!

Vern H. | Expérience générale |
Évaluation :

I cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!

Zeta A. | Expérience générale |
Évaluation :

I appreciate the automatic doors, ramps and complimentary use of dollies of the facility.

JOEL P. | Expérience générale |
Évaluation :

I chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.

Thad W. | Expérience générale |
Évaluation :

Thank you for your excellent service. The staff was always very friendly and courteous.

elena l. | Réservation |
Évaluation :

The clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.

Marisa D. | Expérience générale |
Évaluation :

Scheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!

Eileen Y. | Réservation |
Évaluation :

The staff was very helpful and friendly.

Kelbie D. | Expérience générale |
Évaluation :

So friendly!

Bradley C. | Expérience générale |
Évaluation :

Great experience - very nice place.

daphne j. | Expérience générale |
Évaluation :

All great. Thank you.

Brian G. | Expérience générale |
Évaluation :

Very pleased

Karen H. | Expérience générale |
Évaluation :

Everyone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).

Cammille l. | Expérience générale |
Évaluation :

As always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.

Non reviews have been submitted for this location.

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