Évaluations des clients U-Haul Moving & Storage of Roxborough

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The vehicle had very low mileage making it difficult to know which was the trip computer and which was the actual mileage. A mix up happened between the 2 when checking in and I was charged for extra mileage I didn't actually drive. The staff was excellent and corrected the milage refunding me my money after I showed them cell phone photos of the milage from before and after my drive.

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Store was fine, I have no complaints there. I would like to call out that it's not made very clear that your reservation is guaranteed but your pick up location is not. I was told 2 days before my reservation that my equipment was not available at my desired location (which was 5 minutes from me) and that I now had to go 45 minutes away to get the equipment. Furthermore, I luckily called customer service to ask a question and found out that my equipment was never checked in to that location, so they had to find another rental for me.

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Easy to rent and return off-hours. No contact! Good experience all around

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Did the mobile rental and return, I was surprised how smooth everything went with mobile rental and return A+

Customer service was lacking and rude. Didn't provide the right additional add ons.

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The girl working the counter for pick up and check out was amazing! Very helpful and very fast. A++

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The truck's lights kept flickering on and off overnight when key not in ignition. Was not a problem in end but was worrisome.

The location did a great job but I did think the rental was a tad expensive.

The lift door was very difficult to move and covered in grease. Many of our items and clothing was damaged by this grease. I reserved the trailer for Toms River NJ however the afternoon before pick up I was called to say the closest trailer was located in Baltimore MD (3 hours one way from my requested location) After much time and begging on the phone I was offered Havre De Grace MD and two locations in PA over 2 1/2 hours one way. I asked if they could get me a trailer a day or two later and was told they wouldn't know until the day before. I had driven 2 days up from FL to take things back from the home I was moving out of. Finally they found one for me in Philadelphia PA (two hours each way) When asked why they couldn't supply the trailer reserved I was told everyone was moving out of NJ and no one was bringing the trailers back north. Making me drive hours to pick up the trailer (as I had no other choice) was very poor business. Perhaps you should truck trailers up for people who are depending on you. With a few days notice I could have changed my drive up and work schedule. Very poor communication and service!!!!!

Give them what they actually ordered. U-Haul ruined our moving day by telling us they did not have the truck size we reserved over a month prior avaliable so we had to use a smaller one, forcing us to make multiple trips and move things ourselves when we had hired movers to do that work for us. The truck has almost no gas when we picked it up and felt like the gear box was going to fail at any moment. I WILL NEVER USE U-HAUL EVER AGAIN

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Very efficient Very responsive

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I scheduled a week in advance for a specific location. The day before my move, my reservation was moved 20 miles away. I obviously could not book another rental company that late. It took half a dozen phone calls early in the morning to get a truck that was slightly closer. The amount of blatant incompetence was staggering. No one offered anything to make up for how shitty the service was and I was told that I would not qualify for the $50 reservation guarantee even though it was their fault I had to travel further and pay for extra miles. Won't be using Uhaul again.

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I appreciate the great professional service at this location. The woman working the service desk there quickly got me on my way with a nice, clean, new truck. Thanks U-Haul Roxborough.

Everything was good except my rental was not available when I went to pick it up at the Norristown location. I had to drive 30 minutes out of my way to pick up the rental in Roxborough.

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Everything was clearly explained so there were no surprises when final bill was totaled up, its a safe location that was well lit when I returned the truck in the evening. Truck was clean and equipment was in great condition.

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Quincy is awesome! His attention to each customers needs is beyond professional. My interaction (or lack of interaction) when I returned the equipment was jarring by comparison. The gentleman at the desk lacked the professionalism I got with with Mary and Quincy. He came off as unmotivated and uninterested in me as a customer.

The two Customer service Associatet s were amazing! Mary & I'm sorry I forgot the young mans name were great! I often come in the Uhaul location and the are always hard working and professional! Thanks! 🙂

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Great experience. Easy and quick.

We rent from here regularly. Great service and equipment.

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So glad I rented from u haul

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Was all good......I love the drop off feature!!!

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never thought renting a truck was so easy

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My concern is not with the location as much as it is the vehicle. The vehicle was not safe to operate. The driver's side sun visor was missing. In late afternoon sun, we were blinded driving west. The electrical system had an intermittent short causing the dashboard not to light up. The transmission did not shift properly. The truck had trash in it from the previous rental. I am not sure the truck was properly sanitized between rentals which is particularly dangerous during a pandemic. It was overall a terrible experience. I would not rent from u-haul again.

Reserving a truck was horrible. I was told there would be no 25 foot truck available but once I passed later in the day there were multiple. I reserved a 20 foot truck but the representative put me until 2:30 even though I said 4:30 so we had to down grade even more to a 15 because another reservation after us. Since we downgraded twice we had to take multiple trips and waste gas and mileage. I had to speak with 4 different people over the phone in the course of an hour because nobody was able to help me. After all was said and done the information on our paperwork was completely wrong and I was to be given a 30$ discount. I paid 40$ For gas just to return it since we had to take so many trips. I was able to receive an addition 20$ off after I complained while returning the key since the original discount didn't even cover the cost of gas. The entire situation was ridiculous and I would never use uhaul again. The ONLY good thing about this location was Mary Kraft. This girl was not the one who made the mistake but on two separate occasions helped us get both of our discounts. She was extremely nice even though I was a bit aggressive after dealing with the entire experience. If it weren't for Mary I would have escalated the situation even further, because a business should not be run like this. She was understanding and able to calm all three of us down. If you do not hire more workers like her this location, I'm sure, will be run down and out of business.

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Mary was awesome. They make it easy. Thank you

did remote drop off

I would like to be contacted by management about the experience I had with online rentals as my experience that morning was absolutely HORRIBLE!

The woman who took care of us was courteous and very pleasant. Definitely would recommend this location.

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Mary Kraft Was Very Good Very HelpFul!

No suggestions. Everything was fine.

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Mary was very helpful and knowledgeable!

staff was helpful and polite

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I had a great experience. No problems.

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The only lady/person working there (I wish I got her name) at the time influenced me from going from 2 stars to 5 stars. Reason being, I reserved a 20 foot truck way in advanced. I received a call two days before the reservation date only to find out that they don't have the 20 foot truck, and would have to go miles out of the way just to get it from somewhere else. The 20 foot truck really would of helped me out. When I went in, the lady working there heard about it, and made changes that made up for the inconvenience. She was professional, listened, and eased the frustration by a lot. Much appreciated and please make sure she is recognized for that.

There was broken glass in the blanket bag. One of the tires was very low in pressure. Finally, when I went to pick up the truck I found out I had to go to another location. This added on an hour to an already long day.

Great friendly staff! Fast transaction.

everything was great ! quick service both picking up and dropping off. thanks !

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Very good experience.

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I would like to applaud your associate, Mary! When I made my reservation, I planned to pick up the vehicle at another location. Their representatives could not confirm my equipment so I called the Ridge Ave location and Mary worked tirelessly to get a vehicle for me . She even called to let me know that unfortunately, she couldn't secure a furniture dolly or pads we reserved (which was ok since she got us the vehicle we needed!) But I was so impressed with her willingness to help and to keep us in the loop. She took the time to show us how the doors latched on the back of the truck and even vacuumed it out before we took it . It was a pleasure to do business again at your Roxborough location and we will certainly do business there again!!! Kudos to Mary:)

May possibly be understaffed, very friendly and helpful customer service, but seems to only be 2 people working there

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Gas was barley over a quarter tank then I opened up the back and there were no covers and no dolly then when I went for drop off it was a long time air to even talk to anyone then they told me drop off keys and they will email receipt

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The truck I rented had some issues that I reported upon return. The U-Haul representative was very responsive, which I appreciated.

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I rented helpers also and they were great.

The best place to pick up your truck! They were ready and available!!

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